CyberPower Systems UP350TE, UP500TE, UP750E, UP500E User Manual

eu.cyberpowersystems.com

Utility Tower Series UPS

UP350TE/UP500TE/UP500E/UP750E

User Manual

K01-U350E0A-01

SAFETY WARNINGS

(SAVE THESE INSTRUCTIONS)

This manual contains important safety instructions. Please read and follow all instructions carefully
during installation and operation of the unit. Read this manual thoroughly before attempting to
unpack, install, or operate your UPS.

This equipment can be operated by any individuals with no previous training.

The socket-outlet shall be installed near the equipment and easily accessible.

During the installation of this equipment it should be assured that the sum of the leakage currents of
the UPS and the connected loads does not exceed 3.5mA.

Attention, hazardous through electric shock. Also with disconnection of this unit from the mains,
hazardous voltage still may be accessible through supply from battery. The battery supply should be
therefore disconnected in the plus and minus pole at the quick connectors of the battery when
maintenance or service work inside the UPS is necessary.

Do not dispose of batteries in a fire, the battery may explode.

Do not open or mutilate the battery or batteries, released electrolyte is harmful to the skin and eyes.

INST ALLING YOUR UPS SYSTEM

UNPACKING

Inspect the UPS upon receipt. The box should contain the following:
UPS Unit; PowerPanel
IEC-IEC Power Cord¯2; User Manual; PowerPanel

®

Software Disk¯1; Serial Interface Cable (DB-9)¯1; Telephone Cable¯1;

®

Software User Manual.

HOW TO DETERMINE THE POWER REQUIREMENTS OF YOUR EQUIPMENT

1. Insure that the equipment plugged into the battery power-supplied outlets does not exceed the
UPS unit’s rated capacity (350VA/210W for UP350TE, 500VA/300W for UP500TE, 500VA/325W
for UP500E, 750VA/450W for UP750E). If rated unit capacities are exceeded, an overload
condition may occur and cause the UPS unit to shut down or the circuit breaker to trip.

2. If the power requirements of your equipment are listed in units other than Volt-Amps (VA), convert
Watts (W) or Amps (A) into VA by doing the calculations below. Note: The below equation only
calculates the maximum amount of VA that the equipment can use, not what is typically used by
the equipment at any one time. Users should expect usage requirements to be approximately 60%
of below value.

TO ESTIMATE POWER REQUIREMENTS

1. Watts (W) x 2.0 = VA or Amps (A) x 230 = VA

2. Add the totals up for all pieces of equipment and multiply this total by 0.6 to calculate actual
requirements. There are many factors that can affect the amount of power that your computer
system will require. The total load that you will be placing on the battery-powered outlets should
not exceed 80% of the unit’s capacity.

HARDWARE INSTALLATION GUIDE

1. Connect the equipment to your UPS outlets. The IEC-IEC power cords coming with the unit are
used to connect your computer and monitor to the UPS. Items such as copiers, laser printers,
vacuums, space heaters, or other large electrical devices should not be connected to the UPS.
Please make sure that the total loads of your equipments are less than the maximum total power
load of your UPS.

2. Use your computer power cord to connect the UPS to a wall outlet. Please avoid using extension
cords and adapter plugs. (To maintain optimal battery charge, leave the UPS plugged in at all
times.)

3. Press the UPS power button to turn it on. The “Power On” indicator will be illuminated in “Green”.

4. Install your software and accessories. To use the software, simply connect the enclosed serial
interface cable to the serial port on the UPS and an open serial port on the computer.

BASIC OPERA TIO N

FRONT PANEL AN D REAR PANEL DESCRIPTION

POWER

ON BATTERY

USING

USING

POWER

ON

BATTERY

Power Switch

◆

UP350TE/UP500TE UP500E/UP750E

Press the power button to turn the UPS ON or OFF.

◆ Power On Indicator

This LED is illuminated when the utility condition is normal and the UPS outlets are
providing “clean power”, free of surges and spikes.

◆ Using Battery Indicator

This illuminates during utility failure, indicating that the battery is supplying power to
the battery-power supplied outlets.

◆ Battery Backup and Surge Protection Outlets

The UPS provides battery powered and surge protected
outlets for connected equipment to insure temporary
uninterrupted operation during a power failure and against
surges and spikes.

◆

Surge Protection Outlets

The UPS provides surge protected only outlet for connected
equipments against surges and spikes.

◆

Serial Port to PC

This port allows connection and communication from the DB-9 serial on the computer
to the UPS unit. The UPS communicates its status to the PowerPanel

®

software. This
interface is also compatible with the UPS service provided by Windows 98, Windows
ME, Windows NT, Windows 2000, Windows XP, Windows Server 2003.

◆ Ethernet (RJ-45) Network Protection Ports

These ports are the protection for your computer network cable.

BA TTERY REPLACEMENT AND STORAGE

CAUTION! Read and follow the IMPORTA NT SAFETY INSTRUCTIONS before servicing the battery.
Service the battery under the supervision of personnel knowledgeable of batteries and their
precautions. Keep unauthorized personnel away from batteries. If you have questions, contact
your dealer or call the number in this manual for information on battery replacement.
CAUTION! Use only the specified type of battery. See your dealer for replacement batteries.
CAUTION! The battery may present the risk of electrical shock. Do not dispose of batteries in a
fire, as it may explode. Follow all local ordinances regarding proper disposal of batteries.
CAUTION! Do not open or mutilate the batteries. Release electrolyte is harmful to the skin and eyes

and may be toxic.

CAUTION! A battery can present a high risk of short circuit current and electrical shock. Take the
following precautions before replacing the battery:

1. Remove all watches, rings or other metal objects.

2. Only use tools with insulated handles.

3. DO NOT lay tools or other metal parts on top of battery or any battery terminals.

4. Determine if the battery is inadvertently grounded. If inadvertently grounded, remove source of
ground. CONTACT WITH A GROUNDED BATTERY CAN RESULT IN ELECTRICAL SHOCK!
The likelihood of such shock will be reduced if such grounds are removed during installation
and maintenance (applicable to a UPS and a remote battery supply not having a grounded
circuit).

5. Batteries are consider HAZARDOUS WASTE and must be disposed of properly. Contact your

local government for more information about proper disposal and recycling of batteries.

6. Turn off and unplug all connected equipment.

7. Turn the UPS off and unplug it from the AC power source.

8

. Turn the UPS upside down.

BATTERY REPLACEMENT PROCEDURE:

For UP500E/UP750E only

1. Remove the 2 retaining screws then push
the battery cover backward and remove the
cover.

2. Lean the UPS to one side and pull out the
battery partially from the compartment.
Disconnect the battery wires from the
battery, and then remove the battery from
the compartment.

3. Install the replacement battery by connecting
the red wire to the positive (+) terminal of the
battery and connecting the black wire to the
negative (-) terminal of the battery.

4. Slide the battery back into the
compartment. Turn the UPS upside
down to help the batteries entirely slide
into the compartment. Replace the cover
and the retaining screws.

REMINDER: Recharge the unit for 4 – 8
hours to ensure the UPS performs
expected runtime

STORAGE

First turn off your UPS and disconnect its power cord from the wall outlet. Disconnect all cables
connected the UPS to avoid battery drain. To store your UPS for an extended period, cover it and
store with the battery fully charged. Recharge the battery every three months to insure battery life. If
the battery remains uncharged for an extended period of time, it may suffer permanent loss of
capacity.

TROUBLE SHOOTING

Problem Possible Cause Solution

The UPS does not
perform expected
runtime.

The UPS will not
turn on.

Outlets do not
provide power to
equipment

PowerPanel® is
inactive (all icons
are gray).

Batteries are not fully charged.

Battery is slightly worn out.

The on/off switch is designed to
prevent damage by rapidly
turning it off and on.

The unit is not connected to an
AC outlet.

The battery is worn out.

Mechanical problem.

Fuse is blown due to overload

Batteries are discharged Allow the unit to recharge for at least 4 hours.

Unit has been damaged by a
surge or spike.

The serial cable is not
connected.

The serial cable is connected to
the wrong port.

The unit is not providing battery
power.

The serial cable is not the cable
that was provided with the unit.

Recharge the battery by leaving the UPS
plugged in.

Contact CyberPower Systems at

[e-mail]

Turn the UPS off. Wa it 10 seconds and then
turn the UPS on.

The unit must be connected to a 220-240V
50/60Hz outlet.

Contact CyberPower Systems at

[e-mail]

Contact CyberPower Systems at

[e-mail]

Turn the UPS off and unplug at least one piece
connected equipment. Unplug the power cord of
the UPS then remove the fuse compartment
beneath the power inlet of the UPS and replace
the blown fuse with a spare one. Lock the
compartment back to the UPS. Connect power
cord then turn the UPS on. Make sure that your
spare fuse meets the specification: 6.3A, 250V,
5x10mm.

Contact CyberPower Systems at

[e-mail]

Connect the serial cable to the UPS unit and
an open serial port on the back of the
computer. You must use the cable that came
with the unit.

Try another serial port of your computer.

Shutdown your computer and turn the UPS off.
Wait 10 seconds and turn the UPS back on.
This should reset the unit.

You must use the cable included with the unit
for the software.

TECHNICAL SPECIFICATIONS

Model UP350TE UP500TE UP500E UP750E

Capacity (VA) 350VA 500VA 500VA 750VA
Capacity (Watts) 210W 300W 325W 450W
Input
Input Voltage Range 220-240Vac
Frequency Range 50/60 Hz
Output
On Battery Output
Voltage
On Battery Output
Frequency
Overload Protection On Utility: Fuse, On Battery: Internal Current Limiting
Surge Protection and Filtering
Lightning / Surge
Protection
Network Protection RJ45 (One In/One Out)
Physical
Total # of UPS
Receptacles
Maximum Dimensions 23.8cm*8.0cm*13.7cm 28.3cm*9.1cm*16.4cm
Weight (Kg) 4.4 5.0 6.4 7.5
Battery
Sealed Maintenance
Free Lead Acid
Battery
User Replaceable N/A Yes, Hot Swappable Battery Pack
Typical Recharge
Time
Warning Diagnostics
Indicators Power On, Using Battery, Boost, Buck
Audible Alarms On Battery, Low Battery, Overload
Environmental
Operating
Temperature
Operating Relative
Humidity
Communication
PowerPanel
Software
Management
Auto-Charger Yes
Auto-Restart Yes

®

12V / 4AHx1 12V / 4.5AHx1 12V / 7AH x1 12V / 9AH x1

Simulated Sine Wave at 230Vac +/- 7%

50/60 Hz

Yes

2 2

8 Hours

+32°F to 95°F ( 0°C to 35°C )

0 to 95% NON-CONDENSING

Windows 98/ME/2000/NT/XP, Server 2003

DEFINITIONS FOR ILLUMINATED LED INDICATORS

Power On

On Off Normal Off

Off On Normal Two Beeps

Off On Normal

Off On/Off Blown

Off On/Off

For more information, visit eu.cyberpowersystems.com or contact
CyberPower Systems B.V.
Flight Forum 3545, 5657DW Eindhoven, The Netherlands
TEL: [phone], FAX: [phone], E-MAIL:

CyberPower Systems Inc. (USA)
4241 12th Avenue East Suite 400 Shakopee, MN 55379, U.S.A.
Tel: [phone], Fax: [phone], E-MAIL:

Entire contents copyright ©2004 CyberPower Systems B.V., All rights reserved. Reproduction in
whole or in part without permission is prohibited. PowerPanel
trademarks of CyberPower Systems (USA) Inc.

CyberPower warrants to you, the original purchaser, that CyberPower UPS will be free from defects
in design, assembly, materials and workmanship for two years ( battery is only one year) from the
date of original purchase. Any warranty services, please contact your local dealers or distributors.

Using

Battery

Fuse

Normal/

Blown

Alarm

Rapid

Beeps

Two beeps

or rapid

beeps

Long Beep

Condition

Normal

Utility Failure- The UPS is providing battery
power to the Battery-Power Supplied outlets.

Utility Failure- The UPS is providing battery
power. The rapid beeps indicate the battery will
run out of charge within a few minutes.
Overload- Occurs in the Full-time Surge
Protection Outlets. Please turn the UPS off and
unplug at least one piece of equipment from the
UPS. Replace the fuse with a spare one then
turn the UPS on.
Overload- Occurs in the Battery-power Supplied
Outlets. Turn the UPS off and unplug at least
one piece of equipment from the UPS. Check
the fuse and do the replacement if necessary.
Turn the UPS on.

[e-mail]

[e-mail]

®

and PowerPanel® Plus are