CyberPower RMCARD202, RMCARD303, RMCARD203, RMCARD302 User Manual

User’s Manual

Remote Management Card

RMCARD202/RMCARD203

RMCARD302/RMCARD303

Intelligent Remote Management Card

allows a UPS system/environment sensor to

be managed, monitored, and configured

Version 1.6

CyberPower Remote Management System

TABLE OF CONTENTS

Introduction .......................................................................................... 1

Installation Guide ................................................................................. 3

Web Interface ....................................................................................... 8

Reset to Default Setting/Recover from a Lost Password ................... 26

Firmware Upgrade ............................................................................. 27

Trouble Shooting ................................................................................ 28

Appendix 1 ......................................................................................... 29

1

INTRODUCTION

Overview

The CyberPower Remote Management Card allows for remote monitoring and controlling of a
UPS attached to a network. After installing the hardware and configuring an IP address, the user
can access, monitor, and control the UPS from anywhere in the world! Simply use a web browser
such as Internet Explorer or Firefox to access your UPS. Servers and workstations can be
protected by the UPS utilizing the PowerPanel Business Edition Client version to gracefully
shutdown when signaled by the Remote Management Card.

Features

 Real time UPS monitoring
 Remote management and configuration of UPS via Web Browser or NMS
 Auto-shutdown to protect servers/workstations from data lost due to power failure
 Schedule shutdown/start-up/reboot of the UPS via remote control
 Event logging to trace UPS operational history
 Data logging for analyzing power conditions
 Event notification via email and SNMP traps
 Support Environment Sensor management(RMCARD203/303)
 Support TCP/IP, UDP, SNMP,HTTP, NTP, DNS, SMTP protocol
 Support SNMPv3, HTTPS protocol (HW V2.0 above)
 SNMP MIB provided
 Quick installation and user friendly interface
 User upgradeable firmware via FTP
 MD5 Security management provided

System Requirements

 A computer with a Windows or Linux Operating System (for optional PowerPanel Business

Edition Client)

 An Ethernet connection to an existing network
 NMS (Network Management Station) compliant with SNMP (for optional NMS management)

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Application

Unpacking

Inspect the Remote Management Card upon receipt. The package should contain the following:

 CyberPower Remote Management Card
 PowerPanel Business Edition CD with Software
 Quick Installation Guide

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INSTALLATION GUIDE

Step 1. Hardware Installation

Internal smart slot Remote Management Card

1. Turn off the UPS before removing the expansion port cover on the UPS.

2. Remove the two retaining screws from the expansion port cover and remove the cover.

3. Insert the CyberPower Remote Management Card into the expansion port.

4. Re-install and tighten the retaining screws.

5. Connect the Ethernet cable to the LAN port on the CyberPower Remote Management Card.

6. To connect with the environment sensor, use RJ45 Ethernet cable. Plug one end into the
Universal connector and the other end into the sensor (RMCARD203/303).

7. Turn on the UPS.

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RMCARD303

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Definitions for LED Indicators

Link LED color Condition

Off

The Remote Management Card is not connected to the Network/or
the Remote Management Card Power is off.

On (Yellow) The Remote Management Card is connected to the Network.

TX/RX LED color

Off The Remote Management Card power is off.

On (Green) The Remote Management Card power is on.

Flash

- Receiving/transmitting data packet.

- Reset finished.

Step 2. Configure the IP address for the CyberPower Remote Management Card

Method 1: Using the CyberPower Power Device Network Utility Tool

1. Install the CyberPower Power Device Network Utility Tool from the included CD. It is located
in the \tools\network folder of the CD. Double click the “Power Device Network Utility”
installation file, “Setup.msi” to begin the installation.

2. After installation completes, run the “Power Device Network Utility” program. Under “All
Programs, select ”CyberPower Power Device Network Utility”.

3. The main dialog of the “Power Device Network Utility Tool” program is shown in Figure 1.
The configuration tool will display all CyberPower Remote Management Cards of present
on the same network. The "Refresh" button is used to search the entire local network for
Remote Management Cards.

Figure 1. The main window of the “Power Device Network Utility” program.

4. Select the Remote Management Card you are setting up. Click on the Tools menu and
select “Device Setup” or double click the Remote Management Card you want to configure.

5. You can modify the IP Address, Subnet Mask, and Gateway address for the Device MAC
Address listed in the Device Network Settings window, as shown in Figure 2. The default IP
Address is 192.168.20.177 and the default Subnet Mask is 255.255.255.0.

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Figure 2. The setting window.

6. To modify the IP Address, Subnet Mask or Gateway address, enter the new addresses into
the corresponding fields.

7. You will need to enter a User Name and Password for the Remote Management Card
(Figure 3) in the authentication window, as shown in figure 3.

*Default user name: cyber; Default password: cyber

Figure 3. The authentication window.

8. If IP address is successfully set, you will see a message that the IP set up is OK, as shown
in Figure 4.

.

Figure 4. Setup IP Address successfully message.

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Method 2: Using a command prompt

1. Obtain the MAC address from the label on the Remote Management Card rear panel. Each
Management card has a unique MAC address.

2. Use the ARP command to set the IP address.

Example:
To assign the IP Address 192.168.20.240 for the Remote Management Card,
which has a MAC address of 00-0C-15-00-00-01, you will type in the following
command prompt from a PC connected to the same network as the Remote
Management Card.

A. Type in “arp -s 192.168.20.240 00-0C-15-00-00-01” then press Enter.

3. Use the Ping command to assign a size of 123 bytes to the IP.

A. Type in “ping 192.168.20.240 -l 123” then press Enter.
B. If the replies are received, your computer can communicate with the IP address.

To select an IP address for the Remote Management Card, please refer to Appendix 1.

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WEB INTERFACE

Login Account

There are two types of user account:

- Administrator (default username: cyber; default password: cyber)

- Viewer (default username: device; default password: cyber)

The Administrator can access and control all functions, including enable/disable of the
Viewer account. The Viewer’s access possesses read permissions for all functions but
cannot control or change any settings.

Note: 1. The Administrator account is also used for the FTP log in and

authentication check in the Power Device Network Utility.

2. The Login process uses MD5 algorithm to protect the username and
password.

Web Content

[Summary] Provide an overview of the system operation and the items that are auto refreshed;

However, different model of RMCARD may have different items displayed.

Item Definition

Current Condition

Display the current operating condition of UPS and
environment sensor.

UPS Status

Battery Capacity

The percentage of the current UPS battery capacity in a
graph.

Load

The load of UPS as a percentage of available Watts in a
graph.

Remaining Runtime How long the UPS can support its load by battery power.

System Data

Name The name of the equipment.

Location The Location of the equipment.

Contact The person to contact about this equipment.

Uptime How long the system has been working continuously.

Envir

Temperature The current temperature of the environment in a graph.

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Humidity The current humidity of the environment in a graph.

Envir Data

Name The name of the environment sensor.

Location The location of the environment sensor.

Recent Device Events List the latest 5 events that occurred recently.

[UPS] Following items can be displayed/configured through the UPS page; however, different
UPS may have different items displayed/configured.

[UPS->Status] Display the basic information about the current UPS status and the items are
auto refreshed.

Item Definition

Input

Status

Display the present status of the utility power
supplied to the UPS.

Voltage The current input voltage of the utility power.

Frequency

The current frequency of the utility power supplied to
the UPS.

Output

Status

Display the present status of the output power the
UPS is supplying to connected equipment.

Voltage

The output voltage the UPS is supplying to the
connected equipment.

Frequency

The output frequency the UPS is supplying to the
connected equipment.

Load

The percentage of the total UPS capacity that is
being supplied to the connected equipment. This is
displayed as Watts in some UPS models.

Non-Critical Bank Display the present status of the NCL outlet.

Battery

Status Display the present status of the battery packs.

Remaining Capacity The percentage of the current UPS battery capacity.

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Remaining Runtime

How long the UPS can support its load under battery
mode.

System

Temperature The temperature inside the UPS.

[UPS->Information] Provide the technical specifications of the connecting UPS.

Information Description

Model Name The model name of the UPS.

Voltage Rating The output voltage rating (Volts) of the UPS.

Working Frequency The output frequency rating (Hz) of the UPS.

Power Rating The Volt-Amp rating of the UPS.

Current Rating The output current rating (Amps) of the UPS.

Load Power The power rating (Watts) of the UPS.

Battery Voltage Rating The DC voltage rating of the battery set.

Firmware Version The version number of the UPS firmware.

USB Version The version number of the UPS USB firmware

LCD Version The version number of the UPS LCD firmware

Battery Replacement Date

The date that the batteries were last replaced This
must be set manually and should be set after the
batteries have been replaced or when the unit is first
installed. If this date has not been set, it is
recommended that this date should be set
immediately.

Non-Critical Bank The amount of the Non-Critical Load.

External Batteries

The amount of the external battery packs connected
to the UPS.

Installation Place

When clicking the “Find it” button, either the alarm
will beep or the indicators will flash to inform users of
the location. This helps users to identify a specific
UPS in a multiple UPS installation.

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[UPS->Configuration] Configure the parameters of the UPS.

Item Definition

Supplied Power

Voltage

Set the output voltage which is supplied to
the connected equipment.

Utility Power Failure Condition

High/Low Input (or Output)
Voltage Threshold

When the utility power voltage or output
voltage (according to the UPS support) is
higher/lower than the threshold, the UPS will
supply battery power to the connected
equipment. This setting only comes into
effect after a restart of the UPS.

Frequency Tolerance

Sets the acceptable range of the input
frequency. It will be in power failure condition
if out of this tolerance.

Operation

Normal Normal working mode of the UPS.

Generator Mode

If the UPS uses generator as its input power,
this option should enable the UPS to function
normally. If this option is selected, the UPS
will be forbidden to enter Bypass mode or
ECO mode to protect the powered
equipment.

ECO Mode

On-line UPS enters Economy mode. The
UPS will enter Bypass mode when the input
voltage/frequency is in the range of
thresholds. Once the utility
voltage/frequency exceeds thresholds, the
UPS will supply power to its load.

Manual Bypass

Determine whether to allow the UPS to enter
Manual Bypass mode. If this option is
selected, the UPS will be forced to enter
Bypass mode.

Bypass

Qualify Bypass

No Bypass: If this option is selected, the
UPS will not enter Bypass mode and will
stop supplying output power.
Check Volt/Freq: If the utility voltage is in
range of the voltage thresholds and the utility
frequency is in range of the frequency
tolerance, the UPS will enter Bypass mode.

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Otherwise the UPS will stop supplying output
power.
Check Volt Only: Only if the utility voltage is
in the range of the voltage thresholds, the
UPS will enter Bypass mode. Otherwise the
UPS will stop supplying output power.

High/Low Bypass Voltage

When the UPS fault or overload occurs, the
UPS will determine whether to enter Bypass
mode according to the range of thresholds of
utility voltage. If the utility voltage exceeds
thresholds, the UPS will be forbidden to
enter Bypass mode and stop supplying
output power.

Power Restore

After utility power is restored, the UPS turns
on automatically and supplies power to the
computer. If the computer BIOS is set to boot
when power restores, the computer will
restart automatically. The following settings
are used to configure the UPS restore
actions:

Recharged Delay

When utility power is restored, the UPS will
start to recharge after the specified delay is
expired.

Recharged Capacity

When utility power is restored, the UPS will
start to recharge after the specified battery
capacity is met.

Returned Delay

When utility power is restored, the UPS will
delay the restoration of output power. This
option can be used to stagger the startup
time of multiple UPSs to avoid overloading
the utility power circuit or power source. The
Returned Delay will take effect every time
when the UPS restores power. This also
includes the scheduling and user controlling
task.

Battery

Low Battery Threshold

When the UPS supplies battery power and
the remaining capacity is lower than this
threshold, the UPS will alarm.

External Battery Pack

Set the amount of external battery packs.
This allows for an accurate runtime
estimation based upon the total number of
batteries.

System

Cold Start

Set the ability of the UPS to start in the
absence of input power. When this option is

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enabled, the UPS can be turned on without
input power.

Audible Alarm

If this option is enabled, the UPS will issue
an audible alarm when supplying battery
power or output overload.

Dry Relay Function

This configures the power condition for the
UPS dry relay to function when the selected
condition occurs. Refer to UPS manual for
further information about advanced UPS dry
relay utilization. The Dry Relay Function
provides following power conditions:

Utility Failure: The utility power fails and the
UPS is using battery power.
Low Battery: The battery capacity is too low
to support the connected computers to
shutdown.
Alarm: The UPS is issuing the audible alarm
due to the occurrence of warning events,
such as overload.
Bypass: The UPS has switched to Bypass
mode due to overload or UPS fault.
UPS Fault: The UPS could be malfunctioned
due to hardware fault, such as inverter fault,
bus fault or overheated.

Screen Saver Time

When no UPS button is pressed or no power
event occurs during this delay, the LCD
screen will be turned off.

Wiring Fault Detect

If this option is enabled, the UPS will detect if
the UPS wiring is not grounded or is
reversed. It is recommended to assure the
UPS wiring has ground connection first. This
option should be enabled if the UPS wiring
has ground connection.

Non-Critical Outlet Bank

Turn Off Threshold

When supplying battery power, the UPS will
power off the NCL outlet if the remaining
battery capacity is lower than this threshold.

Turn off Delay Time

When supplying battery power, the UPS will
power off this NCL outlet after this delay time
is met.

Turn On Delay Time

When utility power is restored, the UPS will
restore the output of the NCL outlet after the
delay time is met. This prevents excessive
power consumption caused by all the
connected equipment rebooting at the same
time.

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[UPS->Master Switch] Switch the output power of the UPS to be on or off.

Item Definition

Reboot UPS Turn the UPS off and back on

Turn UPS Off Turn the UPS off.

UPS Sleep

This command is available under Utility Power
Failure Mode. It will make UPS under sleep mode
until power is restored.

Cancel Switch Cancel a pending action to turn the UPS off.

Turn UPS On Turn the UPS on.

Shutdown/Sleep Delay

How long the UPS waits before it turns off in
response to a "Reboot UPS", "Turn UPS off" or "UPS
Sleep" command.

Reboot Duration

After the UPS is turned off, Reboot Duration defines
how long the UPS waits before it turns on in
response to "Reboot UPS" command.

Signal Clients to Shutdown

Select this option to notify PowerPanel Business
Edition Clients before UPS turning off.
The Shutdown Delay for the UPS can be modified to
ensure a graceful shutdown.

[UPS->Bank Control] Display the current status of each Bank. Also, it provides on/off control for
the Non-Critical Outlet Bank. Outlet Index and Device Name display the device that is powered
by the specific bank.

Item Definition

Non-Critical Turn the non-critical bank on/off immediately.

Outlet Index The index of outlet.

Device Name Device Name on this outlet.

[UPS->Diagnostics] When a power failure occurs, the UPS will supply battery power to all
connected equipment immediately. The UPS must have sufficient runtime for all connected
computers to be shut down properly.

The UPS/Diagnostics page provides the information to verify if the UPS has sufficient battery
runtime for the connected computers to shutdown properly. Perform a complete runtime
calibration to ensure an accurate estimate of the runtime for the connected load.

Battery Test

The Battery Test will force the UPS to switch to battery power for 10 seconds. This allows the

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user to verify the battery conditions and provides information about the battery, including the
results and date of the last battery test. Click the Initiate button to begin a battery test.

Performing a battery test is prohibited when the Frequency Working Mode option is set to fixed.
If performing a battery test on the fixed frequency mode, a UPS fault may occur and cause the
UPS to enter Bypass mode. The frequency on Bypass mode may not be accepted and may
damage the connected equipment.

The results will be reported after a battery test completes.

• Last Test Date: The date the last battery test was performed.

• Last Test Result: The results of the last battery test.
Passed: The battery performs normally during the test.
None: The UPS has never performed the battery test.
Failed: The battery test results in failure.
Follow the steps below if the battery test fails:
Repeat the battery test and replace the batteries if the test fails again.
Contact CyberPower for assistance if the battery test fails after the batteries have been
replaced.

Runtime Calibration
The Runtime Calibration ensures the runtime estimate is accurate with the load and the current
battery capacity. The results show the runtime, the results, and the date of the last calibration.
When a runtime calibration is initiated, the connected equipment will be run on battery power
until the batteries are completely discharged. Following the Runtime Calibration, the UPS will
automatically begin recharging the batteries.

Users can click the Start button to initiate a runtime calibration. Click the Cancel button to stop
the runtime calibration. The result will be reported after a calibration is finished or canceled.

• Estimated Runtime: The estimated runtime of the batteries.

• Last Calibration Elapsed Time: The elapsed time of last Runtime calibration.

• Last Calibration Result: The results of the last runtime calibration.
Passed: The runtime calibration is completed and the batteries are good.
None: The UPS has never performed a runtime calibration.
Failed: The UPS fails during the runtime calibration.
Canceled: The calibration was interrupted.

• Last Calibration Date: The last date performing the runtime calibration.

Note: 1. It is recommended to perform at least one calibration every 3 months.

2. A complete calibration causes the battery capacity to deplete. Ensure the UPS has
recharged completely after performing a calibration.

[UPS->Schedule]: Sets the UPS to automatically shutdown and restart at scheduled times (one
time/per day/per week). The Schedule page manages scheduled shutdowns and lists all
configured schedules. Each schedule row displays the details of when the schedule will take
effect and when to perform it.

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[One Time]: The user may set a specific date and time for the UPS shutdown.
[Per Day]: Set a specific time of the day for the UPS shutdown.
[Per Week]: Set a specific day and time of the week for the UPS shutdown.

1. Click [One Time], [Per Day] or [Per Week] option and Click “Next>>”, Enter the date and
time to shut down the UPS. Select [Never], [Immediately], or the date and time for the UPS
to restore power. Select the bank to be controlled, and click “Shutdown Clients” to set all
clients to perform a graceful shutdown. You can enter a comment for this Schedule.

2. Click [Apply] to add the item to the Schedule. Click [Reset] to remove the item from the
Schedule.

3. Applied settings are listed in [Schedule] menu.

Note: The management system allows up to 10 scheduled settings.

[UPS->Wake on Lan] This function is used to wake the PC through the network. (Make sure the
PC hardware has such function supported and configures as "Enable" under BIOS). Enter the IP
address of that PC when it is on and the system will search its MAC accordingly. The maximum
number of IP that can be set is 50.

[UPS->PowerPanel Clients] Display the Information of connected PPBE (PowerPanel Business
Edition) Clients. The connection is executed by PPBE Clients and the listed clients will be
removed if disconnected for 1 hour.

[Envir] Following items can be displayed/configured through the Envir page (RMCARD 203/303
only).

[Envir->Status] Display the basic information of the environment sensor and connected devices.

Item Definition

Information

Name The name of the environment sensor.

Location The location of the environment sensor.

Temperature

Current Value The current temperature of the environment.

Maximum

The highest temperature as well as the time of
occurrence detected by the environment sensor.

Minimum

The lowest temperature as well as the time of
occurrence detected by the environment sensor.

Humidity

Current Value The current humidity of the environment.

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Maximum

The highest humidity as well as the time of
occurrence detected by the environment sensor.

Minimum

The lowest humidity as well as the time of
occurrence detected by the environment sensor.

Contact

Display the name and status (Normal/Abnormal) of
contacts.

[Envir->Configuration]

Item Definition

Information

Name The name used to identify the environment sensor.

Location The place where the environment sensor is located.

Temperature

High Threshold Upper limit for normal temperature.

Low Threshold Lower limit for normal temperature.

Hysteresis

The difference between High/Low Threshold and the
point where the temperature state is from abnormal
to normal.

Rate of Change

The rate used to define abnormal change of
temperature.

Unit The unit of temperature.

Humidity

High Threshold Upper limit for normal humidity.

Low Threshold Lower limit for normal temperature.

Hysteresis

The difference between High/Low Threshold and the
point where the humidity state is from abnormal to
normal.

Rate of Change

The rate used to define abnormal change of
humidity.

Contact

Name The name used to identify the contact.

State

The state used to define normal condition of the
contact.

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[Logs->Event Logs] Display the list of events and a brief description of each event along with
the date and time stamp.

Note: 1. The recordable events are listed under “System->Notifications->Event Action.”

2. The recorded time is using the 24-hour clock format.

[Logs->Status Records] This page is used to view the logs of the UPS status and environment
status; however, different product may have different items displayed.

All items have the same definition as they are in the UPS status or environment status.

 Input min (V): The minimum input voltage of the utility power from the previous record.
 Input max (V): The maximum input voltage of the utility power from the previous record.
 Input (Hz): The current frequency of the utility power supplied to the UPS.
 Output (V): The output voltage of the UPS supplying to the connected equipment.
 Output (Hz): The output frequency of the UPS supplying to the connected equipment.
 Load (%): The percentage of the total UPS power load supplying to the connected

equipment.

 Capacity (%): The percentage of the current UPS battery capacity.
 Remaining Runtime: How long the UPS can support its load under battery mode.
 Temperature: The current temperature of the environment.
 Humidity: The current humidity of the environment.

[Logs->Graphing] This page is used to diagram the data of the Status Record. The graphing
function makes the status records easier to be analysed.

Item Definition

Graph Period

The period used to draw the graph backward from
today. The longer period selected, the more graphing
time is needed.

Graph Data

The data used to draw the graph. The more data
selected, the more graphing time is needed.

Graph Node

Select Display All Nodes in Detail will display all the
points along with the line; meanwhile, moving the
cursor on the point will show the information of that
point. If the box is not selected, the graph will show

the line only but less graphing time is needed.
Launch Graph in New
Window

Click the box will open a new page showing the graph

in detail.

[Logs->Maintenance] This page is used to maintain “Event Logs” and “Status Records”. The
application provides information on how many events have been recorded before it is full.

Item Definition

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Event Logs

Clear All Clear the existing event logs.

The Number of Events

The number of existing event logs/the max number of

event logs.

Save Event Logs Save the existing event logs as a txt file.

Status Records

Recording Interval

Set the frequency to record the status data.

A smaller interval will provide more frequent

recordings but maintain them for a shorter period. A

larger interval will provide less frequent recordings,

but maintain them for a longer period.

Clear All Clear the existing status records.

Remaining Time

The remaining recordable time base on the recording

interval.

Save Status Records Save the status records as a txt file.

Note: Some old event logs/status records will be cleared automatically when there is no
space to record.

[System->General->User Account] This page is used to configure the login account.

Information Description

Administrator

The administrator can access full function, including
enable/disable the Viewer account.

Viewer

The viewer can access the read function but can not
control or change any settings.

Manager IP

This IP setting is to set the allowable IP addresses.
Users who log in as Admin (Viewer) can access
RMCARD web pages if its IP Address is in one of Admin
(Viewer) Manager IPs. If you want to access RMCARD
from any IP address, you can set one of them as 0.0.0.0
or 255.255.255.255.

Change Administrator account:

• Enter User Name

• Enter Current Password for Authentication

• Set the Manager IP (optional)

• Enter New Password

• Enter Confirm Password

• Click “Apply”

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Change Viewer account:

• Select “Allow Access” to enable the Viewer account

• Enter the User Name

• Set the Manager IP (optional)

• Enter New Password

• Enter Confirm Password

• Click “Apply”

[System->General->Date & Time]Current Settings: Displays the current date and time on the
card and allows users to set the date and time. To set the date and time, users can choose to set
manually or by using the NTP (Network Time Protocol) server.

System Time Configuration:
Choose the Time Zone off your location first, and

 Using NTP server: Enter the IP address/domain name of NTP servers, choose the time

zone, and set the frequency to update the date and time from NTP server. Choose "Update
right now" to update immediately.

 Manual Setup: Enter the date and time in the designated format.

[System->General->Identification] Assign the system’s name, contact, and location.

Item Definition

Name The name of the equipment.

Contact Where the power equipment is located.

Location The person to contact about this equipment.

[System->General->Security] Set for security setting.

Item Definition

Timeout

The period (in minutes) that the system waits before

auto logging off

Secret Phrase

The Authentication Phrase used to communicate with

PowerPanel Business Edition Client

[System->Network Service->TCP/IPv4] Display the current TCP/IP settings: IP address,
Subnet Mask, Gateway, and DNS server. This also provides the function to obtain TCP/IP
settings from the DHCP server.

- DHCP: Select the “Enable DHCP” option and click Apply to get IP address, Subnet
Mask, and Gateway by DHCP. Select the “Obtain DNS Address from DHCP” option
and click Apply to get the IP of DNS from the DHCP.

- Manual : Enter the TCP/IP settings directly and click Apply.

[System->Network Service->TCP/IPv6] Display the current the IPv6 settings.

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- IPv6 Interface: Displays the current IPv6 address.

- IPv6 Gateway: Displays the current IPv6 gateway.

- IPv6 Configuration:

- Allow Access: Set the IPv6 service to either Enable or Disable.

- Router Control: The IPv6 address is assigned through the method (Stateless
Address Autoconfiguration, Stateless DHCPv6 or Stateful DHCPv6) which is
decided by router setting.

- Manual: The IPv6 address is assigned by manuel setting.

- Manual IPv6 Address : Enter the IPv6 address directly and click Apply when the
Manuel box is checked.

[System->Network Service->SNMPv1 Service] Allow users to select the NMS, defined by the
IP settings that can use the channel to control the system data access through SNMPv1 Service.

Item Definition

Allow Access Set the SNMP service to either Enable or Disable.

Community Name

The name used to access this community by a
Network Management System (NMS).
The field must be 1 to 15 characters length.

IP

The IP address or IP address mask can be accessed
by NMS. A specific IP address allows access only by
the NMS with the specified IP Address. The 255 is
regarded as the mask and the rules list as follows:
‧192.168.20.255: Access only by an NMS on the

192.168.20 segment.
‧192.255.255.255: Access only by an NMS on the
192 segment.
‧0.0.0.0 (the default setting) or 255.255.255.255:
Access by any NMS on any segment.

Access Type

The allowable action for the NMS through the
community and IP.

Read Only Gets at anytime but cannot SETS.

Write/Read

Gets at anytime, SETs anytime unless someone is
logged in the Web interface.

Forbidden No GETS or SETS.

[System->Network Service->SNMPv3 Service] Allow users to enable/disable SNMPv3 service
and configure the parameters of accessing through SNMPv3 service (HW V2.0 above only).

Item Definition

Allow Access Set the SNMPv3 service to either Enable or Disable.

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User Name

The name to identify SNMPv3 user. The field must be
1 to 31 characters length.

Authentucation Password

The password used to generate the key used for
authentication. The field must be 16 to 31 characters
length.

Privacy Password

The password used to generate the key used for
encryption. The field must be 16 to 31 characters
length.

IP

The IP address or IP address mask can be accessed
by NMS. A specific IP address allows access only by
the NMS with the specified IP Address. The 255 is
regarded as the mask and the rules list as follows:
‧192.168.20.255: Access only by an NMS on the

192.168.20 segment.
‧192.255.255.255: Access only by an NMS on the
192 segment.
‧0.0.0.0 (the default setting) or 255.255.255.255:
Access by any NMS on any segment.

Authentucation Type

The hash type for authentication.

Privacy Type

The type for encrypting and decrypting data.

[System->Network Service->Web Service] Select Enable to allow access to the HTTP or
HTTPS(HW V2.0 above only) Service and configures the TCP/IP port for them. Use the “Valid
Certificate” to browse the detailed information of HTTPS Certification；use the “upload
Certificate” to upload and replace the HTTPS Certification.

Note: The format of uploading certificate must in a standard PEM(Privacy Enhanced Mail).

[System->Network Service->Telnet Service] Selects Enable to allow access to the Telnet
Service and configures the TCP/IP port that Telnet uses to communicate (23 by default).

Note: To enhance security, users can change port setting to any unused port from 5000 to

65535. Users must then specify the non-default port to obtain access. Telnet clients
require users to append either a space and the port number or a colon and the port
number to the command line to access the control console.

[System->Network Service->FTP Service] Allows users to Enable/Disable the FTP server
service and configure the TCP/IP port of the FTP server (21 by default).

Note: The FTP server is used for upgrading Firmware. For more details about the upgrade
process, please refer to “Firmware Upgrade” section.

[System->Notifications->Event Action]

Display the event actions for each event. Users can

click on the event to modify its action. When a specific event happens, the user can be notified by
the corresponding method according to this list.

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- Log: Record the event in the “Event Logs”.

- E-mail: Send an email to a specific user (An available SMTP server is necessary).

- Trap: A SNMP trap sent to a specific IP address.

- SMS: Send a short message to a specific mobile phone number (An available SMS
service provider is needed).

[System->Notifications->SMTP Server] After setting the proper SMTP server, the UPS can
send an email to users when a specific event occurs.

Item Definition

Server's IP/Host Name

The IP or Host Name of SMTP server used to notify
users by E-mail.

Sender's E-mail Address

The context of From field shown in the e-mail
message sent to user.

Authentication

Select this option if the SMTP server needs
Authentication check.

Username Username used for Authentication.

Password Password used for Authentication.

[System->Notifications->E-mail Recipients] Sets up to five e-mail recipients in designated
email address format. The Recipients will receive an e-mail notification when Events occur.

To add a new recipient, click New Recipient. To modify or delete an existing Recipient, click the
e-mail address of that recipient. To check if SMTP setting and the email recipients are set
correctly, click TEST button to check receiving status.

[System->Notifications->Trap Receivers] List of NMS IP as TRAP receiver, and the number of
receivers can be set up to 10. The receiver will receive a SNMP trap when an event occurs.

To add a new receiver, click New Receiver. To modify or delete an existing receiver, click the IP
address or name of that receiver. To check if the traps can be received correctly, click TEST
button.

[System->Notifications->SMS Service] Short Message Service (SMS) is a communication
service used by mobile communication systems. Using standardized communication protocols
will allow the interchange of short text messages between mobile devices. The system provides
4 methods to users to choose how they want to send the messages.

Information Description

Service provider is Clickatell

Select the Clickatell option in the SMS
Method field. Complete all the account
details including Username, Password
and HTTP API ID fields.

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Service provider accepts HTTP GET

This specification from the SMS provider
is required before using the HTTP GET
method. Select the Using HTTP GET
option in the SMS Method field. Insert
the E_PHONE_NUMBER as recipient's
mobile phone number and the
E_PHONE_MESSAGE as event
message, describe in the specification,
and fill in the URL field. The expressions
will be replaced by relevant content
before the Client sends a notification to
SMS provider.

Service provider accepts HTTP POST

This specification from the SMS provider
is required before using the HTTP POST
method to deliver messages to SMS
providers. Select the Using HTTP POST
option in the SMS Method field. Insert
E_PHONE_NUMBER as recipient's
mobile phone number and
E_PHONE_MESSAGE as the event
message, describe in the specification,
and fill in the POST URL and POST
BODY fields. The expressions will be
replaced by the relevant content before
the Agent/Client sends a notification to
the SMS provider.

Service provider accepts E-mail(SMTP)

This specification from a SMS provider is
required before using the E-mail to
deliver the messages to SMS providers.
Select the Using E-mail option in the
Service Provider field. Insert
E_PHONE_NUMBER as recipient's
mobile phone number and the
E_PHONE_MESSAGE as event
message, describe in the specification.
Fill in the Recipient’s Address, Subject
and Content. The expressions will be
replaced by the relevant content before
the Agent/Client sends a notification to
the SMS provider.

[System->Notifications->SMS Recipients] Users can set up to 10 mobile phone numbers as
SMS recipients. The Recipients will receive a short message notification when events occur.

To add a new recipient, click New Recipient. To modify or delete an existing Recipient, click the
mobile number or Name of that recipient. To test SMS settings, click TEST button and see if the
test message is correctly received.

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[System->About] Display vital information for the Remote Management Card.

Item Definition

Model Name Model name of the Remote Management Card.

Firmware Version

The version number of the current firmware installed
on Remote Management Card.

Firmware Updated Date The date the firmware was last updated.

Hardware Version

The hardware version of the Remote Management
Card.

MAC Address

MAC address of the Remote Management Card.
Note: the MAC address is also listed on the top of the
Remote Management Card.

Save Configuration

Click Save to save the configuration to local PC. The
text file will have a default format of
YYYY_MM_DD_HHMM.txt.

Restore Configuration

Use this function to restore a configuration that has
been saved earlier. Click Browse to the location of the
saved configuration file and click Submit.

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Reset to Default Setting / Recover from a Lost Password

To reset the CyberPower Remote Management Card to its default setting (including WEB log-in
user name and password), please use the following steps

RMCARD202 RMCARD203

RMCARD302 RMCARD303

1. Remove the two retaining screws on the card without turning off the UPS.

2. Uninstall the card.

3. Take off the jumper on the Reset pins as illustrated (the jumper is still necessary after reset,

please do not lose or dispose it).

4. Re-install the card into the expansion port.

5. Wait until the Green LED is flashing (the frequency of the ON/OFF flashing is one second).

6. Uninstall the card again.

7. Place the jumper back onto the Reset pins.

8. Install card into the expansion port again.

9. Tighten the retaining screws.

RESET

RESET

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Firmware Upgrade

By upgrading the Firmware, you can obtain both the new features and updates/improvements to
existing functionality. There are two files to update in order to upgrade the firmware version.
RMCARD202/RMCARD203 upgrade files:
(HW V2.0)

- A. cpsrm2sbfw_XXX.bin

- B. cpsrm2sbdata_XXX.bin

(HW V1.0)

- A. cpssnmpfw_XXX.bin

- B. cpssnmpdata_XXX.bin

RMCARD302/RMCARD303 upgrade files:
(HW V2.0)

- A. cpsrm3sbfw_XXX.bin

- B. cpsrm3sbdata_XXX.bin

(HW V1.0)

- A. cpsrm302afw_XXX.bin

- B. cpsrm302adata_XXX.bin

Use the following steps to upgrade the firmware.

1. Download the latest Firmware

2. Extract the file to “C:\”

3. Open a command prompt window

4. Login to the CyberPower Remote Management Card with FTP command, type

- ftp

- ftp> open

- To [current ip of RMCARD] [port]; EX: To 192.168.22.126 21

- Input USER NAME and PASSWORD (same as the administrator account in Web
interface default : cyber ; cyber)

5. Upgrade the file A, type
ftp > bin
ftp > put A
(RMCARD202 for ex., put cpssnmpfw_XXX.bin)

6. Upgrade complete, type
ftp > quit

7. The system will reboot after you type “quit”

8. Login to the FTP again as step 4.

9. Upgrade the file B, type
ftp > bin
ftp > put B
(RMCARD202 for ex., put cpssnmpdata_XXX.bin)

10. Upgrade complete, type
ftp > quit

11. The system will reboot after you type “quit”

You can check to see if the firmware upgrade was successful by checking the ”Firmware version”
on the [System->About] webpage.

Note: Please do not turn the UPS off when processing the Firmware upgrade.

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Trouble Shooting

Problem Solution

Unable to configure the
Management Card by method
1 or method 2 in user’s
manual.

1. Check the LED status, the normal condition is
when yellow and green LED are both on.
If green LED is off:
=> Check the Management Card for proper seating
in the UPS and the UPS power is on.
If yellow LED is off:
=> Ensure the network connection is valid

2. Ensure the PC being used is on the same
physical network as Remote Management Card.

3. Ensure the Jumper on the Reset Pin is correctly
installed.

Unable to ping the
Management Card.

1. Use method 1 and method 2 in user’s manual to
get/set a correct IP address for the Remote
Management Card.

2. If the PC being used is on a different physical
network from the Remote Management Card, verify
the setting of subnet mask and the IP address of
gateway.

Lost user name and password.

Please refer to the “Reset to Default Setting /
Recover from a Lost Password” section of the
user’s manual.

Default Network Setting?

IP: 192.168.20.177
Subnet mask : 255.255.255.0
DHCP: On

Unable to access the Web
Interface.

1. Ensure the Http/Https access is enabled.

2. Ensure you can ping the RMCARD.

3. Ensure you are specifying the correct URL.
Unable to operate a SNMP
get/set.

SNMPv1: Verify the community name.
SNMPv3: Verify the user profile configuration.

Unable to receive traps.

1. Ensure the trap types (SNMPv1/SNMPv3) and

trap receiver are configured correctly.

2. Ensure the IP address of gateway is configured

correctly if the RMCARD and NMS is on a different
physical network.

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Appendix 1. IP Address Settings for CyberPower Remote Management Card

Overview

All devices on a computer network need to have an IP address. Each device’s IP address is
unique. The same address cannot be used twice. In order to assign an IP address to the
CyberPower Remote Management Card, you must determine the range of the available IP
addresses, and then choose an unused IP address to assign to the Remote Management Card.
PLEASE NOTE: You may need to contact your network administrator to obtain an available IP
address.

Procedures to find an IP address:

1. Locate the subnet of CyberPower Remote Management Card.

One way to determine the range of possible IP addresses is to view the network
configuration on a workstation. Click on [Start] and select [Run]. Type “command” into the
open box and click [OK]. At the command prompt type “ipconfig /all” and press [Enter]. The
computer will display network information as listed below:

Ethernet adapter

Connection-specific DNS Suffix…………: xxxx.com

Description……………………: D-Link DE220 ISA PnP LAN adapter

Physical Address…………….: 00-80-C8-DA-7A-C0

DHCP Enabled……………....: Yes

Autoconfiguration Enabled ...: Yes
IP Address…………………..: 192.168.20.102

Subnet Mask………………..: 255.255.255.0

Default Gateway……..……...: 192.168.20.1
DHCP Server…………..…….: 192.168.20.1

DNS Servers…………………: 211.20.71.202

168.95.1.1

2. Select an IP Address for CyberPower Remote Management Card

Verify the IP Addresses for the computer and the Remote Management Card belong to the
same subnet. Refer to the above network information, the possible IP Address for the
Remote Management Card could be 192.168.20.* (* hereafter represents any number
between 1 and 255). Similarly, if the Subnet Mask is 255.255.0.0, the IP Address for
Remote Management Card could be set up as 192.168.*.* to reach the same subnet with
the computer.

To verify there is no other equipment connected to the network using the same IP Address,
run “Ping 192.168.20.240” at the DOS Mode prompt when the IP Address you would like to
set is 192.168.20.240. If the response is presented as below, the IP address is most likely
not used and may be available for the CyberPower Remote Management Card.

Pinging 192.168.20.240 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

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If the response is shown as below, the IP address is in use. Try another IP address until an
available address is found.

Pinging 192.168.20.240 with 32 bytes of data:
Reply from 192.168.20.240: bytes=32 time<10ms TTL=64
Reply from 192.168.20.240: bytes=32 time<10ms TTL=64
Reply from 192.168.20.240: bytes=32 time<10ms TTL=64
Reply from 192.168.20.240: bytes=32 time<10ms TTL=64

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CyberPower Systems (USA), Inc.

4241 12th Avenue East, Suite 400, Shakopee, MN 55379

Phone: [phone] Toll-free: [phone]

Website: www.CPSww.com

E-mail: [e-mail]

CyberPower Systems, Inc.

Website: www.cpsww.com