CyberPower PR3000 User Manual

User’s Manual

Professional Rack Mount UPS

PR3000

K01-3000SCA-04

1

TABLE OF CONTENTS

SAFETY WARNINGS ............................................................................................................................2

BLOCK DIAGRAM................................................................................................................................2

INSTALLATION ....................................................................................................................................3

UNPACKING .........................................................................................................................................3

HOW TO DETERMINE THE POWER REQUIREMENTS OF YOUR EQUIPMENT ........................................ 3

TO ESTIMATE POWER REQUIREMENTS................................................................................................ 3

HARDWARE INSTALLATION.................................................................................................................. 3

BASIC OPERATION..............................................................................................................................6

FRONT PANEL DESCRIPTION ................................................................................................................6

REAR PANEL DESCRIPTION ................................................................................................................... 8

TROUBLESHOOTING.........................................................................................................................10

TECHNICAL SPECIFICATIONS.............................................................................................................11

DEFINITIONS FOR ILLUMINATED LED INDICATORS............................................................................12

BATTERY REPLACEMENT ..................................................................................................................13

LIMITED WARRANTY AND CONNECTED EQUIPMENT GUARANTEE...................................................14

PRODUCT REGISTRATION .................................................................................................................14

1 YEAR LIMITED WARRANTY ............................................................................................................14

CONFORMANCE APPROVALS............................................................................................................17

2

Safety warnings

 This manual contains important safety instructions. Please read and follow all

instructions carefully during installation and operation of the unit. Read this
manual thoroughly before attempting to unpack, install, or operate.

 The AC power outlet must be installed near the UPS and must be easily

accessible.

 Attention, risk of electric shock. Disconnecting this unit from the power mains,

does not remove the risk. Voltage may still be present from the battery pack.
The battery pack quick connectors should be disconnected before performing
maintenance or service work on the UPS.

 When replacing the batteries, use the same number and type of batteries
 Do not open or mutilate the battery or batteries. Electrolyte is harmful to the

skin and eyes.

 A battery can present a risk of electric shock and high short circuit current.

The following precaution should be observed when working on batteries

- Remove watches, rings or other metal objects.

- Use tools with insulated handles.

- Never short circuit the battery terminals.

Block diagram

3

installation

UNPACKING

Inspect the UPS upon receipt. The box of PR3000 should contain the following: (1)
UPS Unit; (1) User’s Manual; (2) Rack Mount Brackets; (2) Stands; (1)
PowerPanel Plus Software Disk; (1) PowerPanel Software Disk; (1) Telephone
Cable; (2) Serial Interface Cables (RS232); (1) Serial-to-USB cable

HOW TO DETERMINE THE POWER REQUIREMENTS OF YOUR
EQUIPMENT

1. Insure that the equipment plugged into the seven battery power- supplied
outlets does not exceed the UPS unit’s rated capacity (3000VA/2200W for
PR3000). If rated unit capacities are exceeded, an overload condition may
occur and cause the UPS unit to shut down or the circuit breaker to trip.

2. If the power requirements of your equipment are listed in units other than
Volt-Amps (VA), convert Watts (W) or Amps (A) into VA by doing the
calculations below. Note: The below equation only calculates the maximum
amount of VA that the equipment can use, not what is typically used by the
equipment at any one time. Users should expect usage requirements to be
approximately 60% of the maximum value.

TO ESTIMATE POWER REQUIREMENTS

1. ______Watts (W) x 2.0 = _____VA or _____Amps (A) x 120 =____VA

2. Add the totals up for all pieces of equipment and multiply this total by 0.6 to

calculate actual requirements. There are many factors that can affect the
amount of power that your computer system will require. The total load that
you will be placing on the battery-powered outlets should not exceed 80% of
the unit’s capacity.

HARDWARE INSTALLATION

1. Your new UPS may be used immediately upon receipt. However, recharging
the battery for at least four hours is recommended to insure that the batteries
are fully charged. Charge loss may occur during shipping and storage. To
recharge the battery, simply leave the unit plugged into an AC outlet. The unit
will charge in both the on as well as the off position.

2. If you wish to use the software, connect the enclosed serial interface cable to
the serial port on the UPS and an open serial port on the computer. If you
would like to use USB interface, please connect the USB adapter with the
serial cable then connect the USB adapter to your computer.

3. With the UPS unit off and unplugged, connect your computer, monitor, and
any other devices into the battery power supplied outlets. DO NOT plug a laser
printer, copier, space heater, vacuum, paper shredder or other large electrical
device into the UPS. The power demands of these devices will overload and

4

possibly damage the unit.

4. To surge protect a network connection, connect a network cable from the wall
jack outlet to the IN jack of the UPS. Then connect a network cable from the
OUT jack on the UPS to the network device.

5. Plug the UPS into a wall outlet. Make sure the wall branch outlet is protected
by a fuse or circuit breaker and does not service equipment with large
electrical demands (e.g. refrigerator, copier). Avoid using extension cords. If
used, the extension cord must be rated for 30 Amps.

6. Depress the power switch to turn the unit on. The power on indicator light will
illuminate.

7. Your UPS is equipped with an auto-charge feature. When the UPS is plugged
into an AC outlet, the battery will automatically recharge.

8. To maintain optimal battery charge, leave the UPS plugged into an AC outlet
at all times.

9. To store your UPS for an extended period, cover it and store with the battery
fully charged. Recharge the batteries every three months to insure battery life.

10. To connect auxiliary battery pack:
(a.) Remove the protection cover on the UPS rear panel.
(b.) Connect the black wire and the red wire of the Battery Pack to the

negative (-) / black terminal and the positive (+) / red terminal of
the PR3000 respectively. (See Figure 1)

**Note: Due to the large current, make sure to connect the positive to positive and
the negative to negative. Otherwise, it may cause a short circuit and the unit may
be irreversibly damaged.

5

Figure 1: Connecting PR3000 with Battery Pack

6

Basic operation

FRONT PANEL DESCRIPTION

Power Switch

Press the power button to turn the UPS ON or OFF

Test Switch

The PR-UPS performs a self-test automatically when power on. If
the UPS passes the test, it returns to on-line operation. If the UPS
fails the self-test, please recharge the battery for 4 hours and
perform another self-test. If it fails after recharging the battery,
please replace the battery.

Battery Indicators

This indicator shows a visual indication of the battery charge. If
battery capacity is under 20%, no indicator LED will illuminate and
UPS starts beeping.

7

Load Level Indicators

This indicator shows a visual depiction of the UPS load. The load
indicator LED will turn orange if the load is between 80 and 100%.If
the load is under 20%, no indicator LED will illuminate.

Power On Indicator

This LED is illuminated when the utility condition is normal and the
UPS outlets are providing “clean power”, free of surges and spikes.

Battery Indicator

This illuminates during utility failure, indicating that the battery is supplying
power to the battery-power supplied outlets.

AVR Indicator

This LED indicates that the UPS is operating in automatic voltage
regulation mode. When the LED is illuminated continuously, it indicates
input over-voltage and the UPS unit bucks the voltage. When the LED
is flashed in rotation, it indicates that the UPS unit is boosting input
voltage.

8

REAR PANEL DESCRIPTION

Circuit Breaker Reset for Overload Protection

Re-settable circuit breakers provide optimal overload protection.

USB Port

Through USB communication port to manage software

Battery Backup and Surge Protection Outlets

Provides six battery powered, surge protected
and AVR outlets for connected equipment and
insures uninterrupted operation of connected
equipment during a power failure.

Individual Backup Power for Critical Load

Provides a battery powered, surge protected and AVR outlet
for the most critical connected equipment and insures
uninterrupted operation of connected equipment during a
power failure.

** NOTE: When the UPS is overloaded, the other six minor outlets will not provide
power to equipments, prior to the Individual Backup Power Outlet.

9

Dual Serial Ports

Communication Protection Ports

Ethernet RJ-45 Network Protection Ports protect standard network
cables.

The Primary computer (with PowerPanel Plus installed) is the computer that you
will use to control the UPS and make any change to the operation of the UPS. The
Secondary computer (with PowerPanel installed) is unable to exhibit any control
over the UPS. When power failure occurs, one of the following shutdown
sequences will be executed.

1.

If the Primary and Secondary serial ports are both in use: the Primary

computer will start to count down (user controlled delay) for shutdown (User
Control delay can be set in the PowerPanel Plus software. Recommended
time is 5 minutes).Once the Primary computer is shutdown, the UPS will
signal the Secondary computer and initiate the Secondary to shutdown. The
UPS default shutdown time is 2 minutes. Therefore, it is recommended that
Secondary computer is set to shutdown within 1 minute in PowerPanel
Software.

2.

If only the Secondary serial port is in use: the Secondary computer will shut

down following the user settings in PowerPanel Software. However, the
Secondary computer will not be able to signal the UPS to shutdown.
Therefore, the UPS will only power off when it is in low battery.

Figure2: Dual Serial Port and Software Installation

The PR3000 provides two serial ports to allow
connection and communication between the UPS and
two computers. (See Figure 2) This allows the
simultaneous shutdown of two computer systems.
These interfaces are also compatible with the UPS
service provided by Windows 2000, Windows,
Windows NT, Windows XP, Windows Server 2003 and
Mac OS 10X.

10

troubleshooting

Problem Possible Cause Solution

Circuit breaker is tripped due to
overload.

Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit
breaker and then turn the UPS on.

Batteries are discharged. Recharge the unit for at least 4 hours.

Outlets do not
provide power to
equipment

Unit has been damage by a
surge or spike.

Recharge the battery by leaving the UPS plugged in
at least 4 hours.

Battery is not fully charged. Recharge the battery by leaving the UPS plugged in

at least 4 hours.

The UPS does not
perform expected
runtime.

Battery is slightly worn out. Contact CyberPower about replacement batteries at

[e-mail]

The on/off switch is designed
to prevent damage by rapidly
turning it off and on.

Turn the UPS off. Wait 10 seconds and then turn the
UPS on.

The unit is not connected to an
AC outlet.

The unit must be connected to a 110/120V 50/60Hz
outlet.

The battery is worn out. Contact CyberPower about replacement batteries at

[e-mail]

The UPS will not
turn on.

Only the individual Backup
power outlet provides power to
equipment.

Press the Self-Test button to recover the other six
outlets.

The serial cable is not
connected.

Connect the serial cable to the UPS unit and an
open serial port of your computer. You must use the

cable that came with the unit.
The serial cable is connected
to the wrong port.

Try another serial port of your computer.

The unit is not providing
battery power.

Shutdown your computer and turn the UPS off. Wait

10 seconds and turn the UPS on. This should reset

the unit.

PowerPanel or
PowerPanel Plus
is inactive(all
icons are gray)

The serial cable is not the
cable that was provided with
the unit.

You must use the cable included with he unit for the

software.

11

Technical specificatio

ns

Model PR3000

Capacity(VA)/(Watts) 3000VA/2200W

Input

Voltage Range 85-150Vac

Frequency Range 47-63Hz

Output

On battery Output Voltage Pure sine wave at 120Vac +/- 5%

Transfer time(Typical) 60Hz +/- 1%

Overload protection 4ms

Internet Ready On Utility:Circuit breaker, on battery:internal current limiting

Surge Protection and Filtering

Lightning/Surge Protection Yes

Internet Ready Yes

Physical

Toatal # of UPS Receptacles 7

Dimensions (in)

2U Rack *2 (

17.1" x 15.3" x 3.5")

Weight (lbs) 122

Battery

Sealed Maintenance Free

Lead Acid Battery

7AHx8

Typical Recharge Time 8 Hours

Warning Diagnostics

Indicators Power On, Using Battery, Overload

Audible Alarms On Battery, Low Battery, Overload

Environmental

Operating Temperature 32 °F to 104°F / 0°C to 40 °C

Operating Relative Humidity 0 to 95% NON-CONDENSING

Communication

Power Panel Plus Software Windows 98/ME/NT/2000/XP, MAC OS 10.0 or later.

Management

Self-Test Manual Self-Test

Auto-Charger Yes

Auto-Restart Yes

SNMP/HTTP Network Yes, with optional RMCARD100

12

Definitions for illuminated LED indicators

Power

On

AVR

Using

Battery

Circuit

Breaker

Alarm

Condition

On Off Off Set Off Normal

On

Slow
flash

Off Set Off

AVR- Max. boost 13% of input voltage for

output regulation while input voltage is

from 8% to 15% undernominal.

On

Rapid

flash

Off Set Off

AVR- Max. boost 26% of input voltage for

output regulation while input voltage is

from 15% to 26% under nominal.

Off Off On Set

Two

beeps

AVR- Max. buck 13% of input voltage for

output regulation while input voltage is

from 8% to 26% over nominal.

Off Off On Set

Rapid
beeps

Utility Failure- The UPS is providing

battery power to the Battery backup

outlets.

On/off

On/off/

flash

On/off

Set

Long

beeps

Utility Failure- The UPS is providing

battery power. Rapid beeps indicate the

battery will run out of charge within a few

minutes.

Off Off On Up

Long
beep

Overload- Turn the UPS off and unplug at

least one piece of equipment from the

UPS. Wait 5 seconds, reset the circuit

breaker and restart the UPS.

Off Off On Up

Long
beep

Overload- Turn the UPS off and unplug at

least one piece of equipment from the

UPS. Wait 5 seconds, reset the circuit

breaker and restart the UPS.

Off Off Off Set off

Surge Protection Malfunction- Power

surge has damaged the unit. Please

contact CyberPower.

13

Battery replacement

Contact your dealer or call the CyberPower Technical Support in this manual for
information on battery replacement.

Read and follow the IMPORTANT SAFETY INSTRUCTIONS before servicing the
battery. Servicing the battery can only be performed by trained personnel
knowledgeable of batteries and their precautions. Keep unauthorized
personnel away from batteries.

CAUTION! Use only the specified type of battery. See your dealer for replacement
batteries.

CAUTION! The battery may present the risk of electrical shock. Do not dispose of
batteries in a fire, as they may explode. Follow all local ordinances regarding
proper disposal of batteries.

CAUTION! Do not open or mutilate the batteries. Release electrolyte is harmful to
the skin and eyes and may be toxic.

CAUTION! A battery can present a high risk of short circuit current and electrical
shock. Take the following precautions before replacing the battery:

1. Remove all watches, rings or other metal objects.

2. Only use tools with insulated handles.

3. Do not lay tools or metal parts on top of battery or any terminals.

4. Wear rubber gloves and boots.

5. Determine if the battery is inadvertently grounded. If inadvertently grounded,
remove source of ground. CONTACT WITH GROUNDED BATTERY CAN
RESULT IN ELECTRICAL SHOCK! The likelihood of such shock will be reduced
if such grounds are removed during installation and maintenance (applicable to a
UPS and a remote battery supply not having a grounded circuit).

STORAGE:

First turn off your UPS and disconnect its power cord from the wall outlet.
Disconnect all cables connected to the UPS to avoid battery drain. To store your
UPS for an extended period, cover it and store with the battery fully charged.
Recharge the battery every three months to insure battery life. If the battery
remains uncharged for an extended period of time, it may suffer permanent loss of
capacity.

REMINDER:

Batteries are considered as HAZARDOUS WASTE and must be
disposed of properly. Contact your local government for more information about
proper disposal and recycling of batteries.

14

Limited warranty and connected equipment guarantee
Product Registration

CyberPower requests that you complete and return the Warranty Registration
Card enclosed with the Product or register the Product at its website
(www.CPSww.com) to establish that you are the Initial Customer of the Product,
and therefore entitled coverage under the Limited Warranty and the Connected
Equipment Guarantee. (Registration is not required for coverage, but note: if you
do not register your purchase, you will be required to provide proof of purchase.)

1 YEAR LIMITED WARRANTY

Read the following terms and conditions carefully before using the CyberPower
PR3000 (the "Product"). By using the Product you consent to be bound by and
become a party to the terms and conditions of this Limited Warranty and
Connected Equipment Guarantee (together referred to as this "Warranty"). If you
do not agree to the terms and conditions of this Warranty, you should return the
Product for a full refund prior to using it.

Who Is Providing this Warranty?

CyberPower Systems (USA), Inc. ("CyberPower") provides this Limited Warranty.

What Does This Warranty Cover?

This warranty covers defects in materials and workmanship in the Product under
normal use and conditions. It also covers equipment that was connected to the
Product and damaged because of the failure of the Product.

What Is the Period of Coverage?

This warranty covers the Product for three years and connected equipment for as
long as you own the Product.

Who Is Covered?

This warranty only covers the original purchaser. Coverage ends if you sell or
otherwise transfer the Product.

How Do You Get Service?

1. Call us at [phone] or write to us at Cyber Power Systems (USA), Inc.,
4241 12th Ave. E., STE 400, Shakopee, MN 55379 or send us an e-mail message
at [e-mail] for instructions.

2. When you contact CyberPower, identify the Product, the Purchase Date, and
the item(s) of Connected Equipment. Have information on all applicable insurance
or other resources of recovery/payment that are available to the Initial Customer
and Request a Claim Number.

3. You must provide a dated Proof-of-Purchase receipt (or other proof of the
original purchase) and provide a description of the defect.

4. Pack and ship the product with a dated Proof- of-Purchase receipt to
CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost
estimate for the damage to the Connected Equipment, and all claim forms that
CyberPower provides to you. Show the Claim Number on the shipping label or

PRODUCT REGISTRATION

LIMITED WARRANTY AND CONNECTED EQUIPMENT GUARNTEE

15

include it with the product. You must prepay all shipping costs, you are
responsible for packaging and shipment, and you must pay the cost of the repair
estimate.

How Long Do I Have To Make A Claim?

All claims must be made within ten days of the occurrence.

What Will We Do To Correct Problems?

CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will repair or
replace it at CyberPower's expense, or, if CyberPower is unable to or decides not
to repair or replace the Product (if defective) within a reasonable time,
CyberPower will refund to you the full purchase price you paid for the Product
(purchase receipt showing price paid is required).
If it appears that our Product failed to protect any equipment plugged into it, we
will also send you forms for making your claim for the connected equipment. We
will repair or replace the equipment that was damaged because of the failure of
our Product or pay you the fair market value (NOT REPLACEMENT COST) of the
equipment at of the time of the damage. We will use Orion Blue Book, or another
a third-party valuation guide, or eBay, craigslist, or other source to establish that
amount. Our maximum liability is limited to $400,000 for PR3000.

Who Pays For Shipping?

We pay when we send items to you; you pay when you send items to us.

What Are Some Things This Warranty Does Not Cover?

1. This Warranty does not cover any software that was damaged or needs to be
replaced due to the failure of the Product or any data that is lost as a result of the
failure or the restoration of data or records, or the reinstallation of software.

2. This Warranty does not cover or apply to: misuse, modification, operation or
storage outside environmental limits of the Product or the equipment connected to
it, nor for damage while in transit or in storage, nor if there has been improper
operation or maintenance, or use with items not designed or intended for use with
the Product, such as laser printers, appliances, aquariums, medical or life support
devices, etc.

What Other Limitations Apply?

1. This Warranty does not apply unless the Product and the equipment that was
connected to it were connected to properly wired and grounded outlets (including
compliance with electrical and safety codes of the most current electrical code),
without the use of any adapters or other connectors.

2. The Product must have been plugged directly into the power source and the
equipment connected to the Product must be directly connected to the Product
and not "daisy-chained" together in serial fashion with any extension cords,
another Product or device similar to the Product, surge suppressor, or power tap.
Any such installation voids the Limited Warranty.

3. The Product and equipment connected to it must have been used properly in a
suitable and proper environment and in conformance with any license, instruction
manual, or warnings provided with the Product and the equipment connected to it.

4. The Product must have been used at all times within the limitations on the
Product's VA capacity.

16

What are the Limitations?

The sole and exclusive remedies of the Initial Customer are those provided by this
Warranty.
The Product was designed to eliminate disrupting and damaging effects of
momentary (less than 1ms) voltage spikes or impulses from lightning or other
power transients. If it can be shown that a voltage spike lasting longer than 1ms
has occurred, the occurrence will be deemed outside the rated capabilities of the
Product and the Limited Warranty is void. CyberPower Does Not Cover or
Undertake Any Liability in Any Event for Any of the Following:

1. Loss of or damage to data, records, or software or the restoration of data or
records, or the reinstallation of software.

2. Damage from causes other than AC Power Line Transients, spikes, or surges
on properly installed, grounded and code-compliant 120 volt power lines in the
United States and Canada; transients, surges or spikes on standard telephone
land lines, PBX telephone equipment lines or Base 10T Ethernet lines, when
properly installed and connected. (This exclusion applies, for example, to
fluctuations in data transmission or reception, by CATV or RF transmission or
fluctuations, or by transients in such transmission.)

3. Damage from any circumstance described as excluded above with respect to
the Product.

4. Damages from fire, flood, wind, rain, rising water, leakage or breakage of
plumbing, abuse, misuse or alteration of either the product or the Connected
Equipment.

5. CyberPower excludes any liability for personal injury under the Limited
Warranty and Connected Equipment Guarantee. CyberPower excludes any
liability for direct, indirect, special, incidental or consequential damages, whether
for damage to or loss of property [EXCEPT FOR (AND ONLY FOR) the specific
limited agreement of CyberPower to provide certain warranty benefits regarding
"Connected Equipment" under this Warranty], loss of profits, business interruption,
or loss of information or data. NOTE: Some States or Provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above
limitation may not apply to you.

6. The Product is not for use in high-risk activities or with aquariums. The Product
is not designed or intended for use in hazardous environments requiring fail-safe
performance, or for use in any circumstance in which the failure of the Product
could lead directly to death, personal injury, or severe physical or property
damage, or that would affect operation or safety of any medical or life support
device (collectively, "High Risk Activities"). CyberPower expressly disclaims any
express or implied warranty of fitness for High Risk Activities or with aquariums.
CyberPower does not authorize use of any Product in any High Risk Activities or
with Aquariums. ANY SUCH USE IS IMPROPER AND IS A MISUSE OF THE
PRODUCT.

What is the Fine Print?

The application of the United Nations Convention of Contracts for the International
Sale of Goods is expressly excluded.
CyberPower is the warrantor under this Limited Warranty.
For further information please feel free to contact CyberPower at Cyber Power
Systems (USA), Inc. 4241 12th Ave E., STE 400, Shakopee, MN 55379; call us at
[phone]; or send us an e-mail message at [e-mail].

17

Conformance Approvals

FCC Notice

This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference that may cause undesired operation.

WARNING!! This equipment has been tested and found to comply with the limits
for a Class B Digital Device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures: (1)
Reorient or relocate the receiving antenna. (2) Increase the separation between
the equipment and receiver. (3) Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected. (4) Consult the dealer or
an experienced radio/TV technician for help. Any special accessories needed for
compliance must be specified in the instruction.

CONORMANCE APPROVALS

18

For more information, contact us at:

CyberPower North America

CyberPower Systems (USA), Inc.

4241 12th Avenue East Suite 400 Shakopee, MN 55379

Tel: [phone]

Fax: [phone]

Website: http://www.cyberpowersystems.com

E-mail: [e-mail]

CyberPower Europe

CyberPower Systems B.V.

Flight Forum 3545,5657DW Eindhoven,The Netherlands

Tel: [phone]

Fax: [phone]

Website: http://eu.cyberpowersystems.com/

E-mail: [e-mail]

Entire contents copyright © 2009 CyberPower Systems, Inc.

All rights reserved. Reproduction in whole or in part without permission is prohibited.