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User’s Manual
Professional Rack Mount UPS
PR1500 / PR2200
K01-1500S0A-04
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TABLE OF CONTENTS
IMPORTANTSAFETYWARNINGS .......................................................................................................2
UNPACKING ...................................................................................................................... ...................2
HARDWAREINSTALLATIONGUIDE.......................................................................................................2
BASICOPERATION ............................................................................................................................ 3
FRONTPANELDESCRIPTION ................................................................................................................3
REARPANELDESCRIPTION ................................................................................................................... 5
BATTERYREPLACEMENT ................................................................................................................... 7
BATTERYREPLACEMENTPROCEDURE: ................................................................................................ 8
DEFINITIONSFORLEDINDICATORS ................................................................................................... 9
TROUBLESHOOTING ....................................................................................................................... 10
TECHNICALSPECIFICATIONS ........................................................................................................... 11
PRODUCTREGISTRATION ................................................................................................................12
1YEARLIMITEDWARRANTY ........................................................................................................... 12
CONFORMANCEAPPROVALS .......................................................................................................... 15
Thank you for purchasing a CyberPower Systems Product. To enjoy all the
features and benefits of this Uninterruptible Power System (UPS), please
read and follow all installation and operation instructions completely. This
UPS is designed to provide guaranteed power protection for connected
electronic equipment. The accompanying PowerPanel Business Edition
software saves data, closes open applications and automatically shuts
down your computer system in an intelligent and orderly manner.
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Important safety warnings
This manual contains important instructions that should be followed during
installation and maintenance of the UPS and batteries. Please read and follow all
instructions carefully during installation and operation of the unit. Read this
manual thoroughly before attempting to unpack, install, or operate.
CAUTION! The UPS must be connected to an AC power outlet with fuse or
circuit breaker protection. DO NOT plug the machine into an outlet that is not
grounded. If you need to de-energize this equipment, turn off and unplug the UPS.
CAUTION! DO NOT USE FOR MEDICAL OR LIFE SUPPORT
EQUIPMENT!
medical applications. DO NOT use in any circumstance that would affect
operation or safety of any life support equipment, with any medical applications, or
patient care.
CyberPower Systems does not sell products for life support or
CAUTION! The battery can energize hazardous live parts inside even when
the AC input power is disconnected.
CAUTION! To prevent the risk of fire or electric shock, install in a temperature
and humidity controlled indoor area, free of conductive contaminants. (Please see
specifications for acceptable temperature and humidity range).
CAUTION! To reduce the risk of electric shock, do not remove the cover,
except to service the battery. No user serviceable parts inside, except for the
battery.
CAUTION! To avoid electrical shock, turn off the unit and unplug it from the AC
power source before servicing the battery or installing a computer component.
CAUTION! DO NOT USE WITH OR NEAR AQUARIUMS! To reduce the risk of
fire, do not use with or near aquariums. Condensation from the aquarium can
come in contact with metal current contacts and cause the machine to short out.
CAUTION! DO NOT USE WITH LASER PRINTERS! The power demands of
laser printers are too large for a UPS.
UNPACKING
Inspect the UPS upon receipt. The box should contain the following:
UPS Unit; (1) User’s Manual for UPS; (2) Rack mount Brackets; (2) Stands; (1)
Telephone Cable (1) PowerPanel Business Edition Software CD; (1) User’s
Manual; (2) Serial Interface Cable (DB-9); (1) Serial-to-USB cable; (1) Warranty
Registration Card.
HARDWARE INSTALLATION GUIDE
1. Your new UPS may be used immediately upon receipt. However, recharging
the battery for at least four hours is recommended to insure that the
battery’s maximum charge capacity is achieved. Charge loss may occur
during shipping and storage. To recharge the battery, simply leave the unit
plugged into an AC outlet. The unit will charge in both the on as well as the off
position.
2. If you wish to use the software, connect the enclosed serial interface cable to
the serial port on the UPS and an open serial port on the computer. If you
would like to use USB interface, please connect the USB adapter with the
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Serial Cable then connect the USB to your computer.
3. With the UPS unit off and unplugged, connect your computer, monitor, and
any externally powered data storage device (Zip drive, Jazz drive, Tape drive,
etc…) into the battery power supplied outlets. DO NOT plug a laser printer,
copier, space heater, vacuum, paper shredder or other large electrical device
into the UPS. The power demands of these devices will overload and possibly
damage the unit.
4. To protect a fax, telephone, modem line or network cable, connect a
telephone cable or network cable from the wall jack outlet to the IN jack of the
UPS. Then connect a telephone cable or network cable from the OUT jack on
the UPS to the modem, computer, telephone, fax machine, or network device.
5. Plug the UPS into a 2 pole, 3 wire grounding receptacle (wall outlet). Make
sure the wall branch outlet is protected by a fuse or circuit breaker and does
not service equipment with large electrical demands (e.g. refrigerator, copier,
etc…). Avoid using extension cords. If used, the extension cord must be rated
for 15 Amps.
6. Depress the power switch to turn the unit on. The power on indicator light will
illuminate. If an overload is detected, an audible alarm will sound and the unit
will emit one long beep. To correct this, turn the UPS off and unplug at least
one piece of equipment from the battery power supplied outlets. Wait 10
seconds. Make sure the circuit breaker is depressed and then turn the UPS
on.
7. If an overload is detected, an audible alarm will sound and the unit will emit
one long beep. To correct this, turn the UPS off, unplug at least one piece of
equipment, wait 10 seconds, check to make sure that the circuit breakers are
depressed, and turn the unit on.
8. Your UPS is equipped with an auto-charge feature. When the UPS is plugged
into an AC outlet, the battery will automatically recharge.
9. To maintain optimal battery charge, leave the UPS plugged into an AC outlet
at all times.
10. To store your UPS for an extended period, cover it and store with the battery
fully charged. Recharge the battery every three months to insure battery life.
Basic operation
FRONT PANEL DESCRIPTION
Power Switch
Press the power button to turn the UPS ON or OFF
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Test Switch
Professional Rack Mount UPS performs a self-test automatically. When
powered on. When the UPS passes the test, it returns to on-line
operation. If the UPS fails the self-test, please recharge the battery for
hours and perform another self-test. If it fails after recharging the battery,
please replace the battery.
Wiring Fault Indicator
This LED will illuminate to warn the user that a wiring
problem exists within the AC receptacle, such as a
bad ground, miss ground or reversed wiring. If
illuminated, disconnect all equipment and contact an
electrician to insure outlet is properly wired.
Battery Indicator
This illuminates during utility failure, indicating that the
battery is supplying power to the battery-power
supplied outlets.
AVR Indicator
This LED indicates that the UPS is operating in automatic
voltage regulation mode. When the LED is illuminated
continuously, it indicates input over-voltage and the UPS
unit bucks the voltage. When the LED is flashed in
rotation, it indicates that the UPS unit boosts input voltage.
Power On Indicator
This LED is illuminated when the utility condition is
normal and the UPS outlets are providing “clean power”,
free of surges and spikes.
Battery Indicators
.
This indicator shows a visual indication of the battery charge. If
battery capacity is under 20%, no indicator LED will illuminate and
UPS starts beeping.
Load Level Indicators
This indicator shows a visual induction of the UPS load. The load
indicator LED will turn orange if the load is between 80 and 100%.
If the load is under 20%, no indicator LED will illuminate.
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REAR PANEL DESCRIPTION
USB Port
Through USB communication port to manage software
Circuit Breaker Reset for Overload Protection
Resettable circuit breakers provide optimal overload protection.
Battery Backup and surge Protection Outlets
The UPS provides four battery powered,
surge protected and AVR outlets for
connected equipment and insures temporary
uninterrupted operation of connected
equipment during a power failure.
Individual Backup Power for Critical Load
The UPS provides two battery powered, surge
protected and AVR outlets for the most critical
connected equipment and insures temporary
uninterrupted operation of connected
equipment during a power failure.
NOTE: When the UPS is overloaded, two circuit breakers will be tripped to
interrupt power supply to the four battery outlets and leaves the two outlets
for critical loads uninterrupted.
Communication Protection Ports (RJ11/RJ45)
Ports protect standard modem, fax, telephone line or network
cable.
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Dual Serial Ports
Professional Rack Mount UPS provides two serial ports
to allow connection and communication between the
UPS and two computers. This allows the simultaneous
shutdown of two computer systems. The Primary
computer (with PowerPanel Business Edition installed) is the computer that you
will use to control the UPS and make any changes to the operation of the UPS.
The Secondary computer (with PowerPanel™ software installed) is unable to
exhibit any control over the UPS. When there is a power failure, the Primary
computer will start to shutdown after a user controlled delay. Once the Primary
computer is shutdown, the UPS will signal the secondary computer and initiate a
shutdown. The secondary computer will then shutdown. Once the secondary
computer has completed its shutdown, the UPS will power off. Both PowerPanel
Business Edition and PowerPanel™ will save and close any open files prior to
shutting the system down.
Please go to www.cyberpowersystems.com for free download PowerPanel®
Software
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Battery replacement
Contact your dealer or call the number in this manual for information on battery
replacement. The order numbers for the battery are BA-PR1500 for PR1500;
BA-PR2200 for PR2200 Read and follow the IMPORTANT SAFETY
INSTRUCTIONS before servicing the battery. Service the battery under the
supervision of personnel knowledgeable of batteries and their precautions.
Servicing the battery can only be performed by trained personnel.
CAUTION! Use only the specified type of battery. See your dealer for replacement
batteries.
CAUTION! The battery may present the risk of electrical shock. Do not dispose of
batteries in a fire, as they may explode. Follow all local ordinances regarding
proper disposal of batteries.
CAUTION! Do not open or mutilate the batteries. Release electrolyte is harmful to
the skin and eyes and may be toxic.
CAUTION! A battery can present a high risk of short circuit current and electrical
shock.
Take the following precautions before replacing the battery:
1. Remove all watches, rings or other metal objects.
2. Only use tools with insulated handles.
3. Do not lay tools or metal parts on top of battery or any terminals.
4. Wear rubber gloves and boots.
5. Determine if the battery is inadvertently grounded.
If inadvertently grounded, remove source of ground. CONTACT WITH
GROUNDED BATTERY CAN RESULT IN ELECTRICAL SHOCK! The likelihood
of such shock will be reduced if such grounds are removed during installation and
maintenance (applicable to a UPS and a remote battery supply not having a
grounded circuit).
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BATTERY REPLACEMENT PROCEDURE:
Remove the right side
front panel.
Remove the two retaining screws of
the cable protection cover then
remove the cover.
Disconnect the black and
red cable.
Remove the four retaining screws.
*Pull the battery pack out from the unit.
*Slide a new battery pack into the unit.
Assemble the screws, cover, cable and front
panel in the reverse sequence of above steps.
*Recharge the unit for 4-8 hours to ensure the
UPS performs expected runtime.
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Definitions for led indicators
Power
On
Wiring
Fault
AVR
Using
Battery
Circuit
Breaker
Alarm
Condition
On Off Off Off Set Off Normal
On
Off
Flash
Off
Set
Off
AVR- Max. boost 15% of input
voltage for output regulation while
input voltage is from 8% to 30%
under nominal.
On
Off
On
Off
Set
Off
AVR- Max. buck 15% of input
voltage for output regulation while
input voltage is from 8% to 26%
over nominal.
Off On/Off
Off
Off
Off
On
On
On
Set
Set
Two
beeps
Rapid
beeps
Utility Failure- The UPS is
providing battery power to the
Battery-Power Supplied outlets.
Utility Failure- The UPS is
providing battery
power.Rapid beeps indicate the
battery will run out of charge
within a few minutes.
On/off On/off/ On/off
flash
On/off
Set
Long
beeps
Overload- Turn the UPS off and
unplug at least one piece of
equipment from the UPS. Wait 5
seconds, reset the circuit breaker
and restart the UPS.
Off
Off
Off
On
Up
Long
beep
Overload- Turn the UPS off and
unplug at least one piece of
equipment from the UPS. Wait 5
seconds, reset the circuit breaker
and restart the UPS.
On
On/Of
On/Off
Flash
Off
Set
On
Weak Battery- Recharge the
battery for at least 8 hours. If
Check Battery is illuminated,
contact CyberPower Systems
for battery replacement
information.
On
On/Of
On/Off
Flash
Off
Set
On
Weak Battery- Recharge the
battery for at least 8 hours. If
Check Battery is illuminated,
contact CyberPower Systems
for battery replacement
information.
On
On/Of
On/Off
Flash
Off
Set
On
Weak Battery- Recharge the
battery for at least 8 hours. If
Check Battery is illuminated,
contact CyberPower Systems for
battery replacement information.
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troubleshooting
Problem Possible Cause Solution
Outlets do not
provide power to
equipment
The UPS does not
perform expected
runtime.
The UPS will not
turn on.
Circuit breaker is tripped due to
overload.
Batteries are discharged. Recharge the unit for at least 4 hours.
Unit has been damage by a
surge or spike.
Battery is not fully charged. Recharge the battery by leaving the UPS plugged in
Battery is slightly worn out. Contact CyberPower about replacement batteries at
The on/off switch is designed
to prevent damage by rapidly
turning it off and on.
The unit is not connected to an
AC outlet.
The battery is worn out Contact CyberPower about replacement batteries at
Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit
breaker and then turn the UPS on.
Recharge the battery by leaving the UPS plugged in
at least 4 hours.
at least 4 hours.
tech@cyberpowersystems.com
Turn the UPS off. Wait 10 seconds and then turn the
UPS on.
The unit must be connected to a 110/120V 50/60Hz
outlet.
tech@cyberpowersystems.com
PowerPanel or
PowerPanel
Business Edition
is inactive(all
icons are gray)
Only the individual Backup
power outlet provides power to
equipment.
The serial cable is not
connected.
The serial cable is connected
to the wrong port.
The unit is not providing
battery power.
The serial cable is not the
cable that was provided with
the unit.
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Press the Self-Test button to recover the other six
outlets.
Connect the serial cable to the UPS unit and an
open serial port of your computer. You must use the
cable that came with the unit.
Try another serial port of your computer.
Shutdown your computer and turn the UPS off. Wait
10 seconds and turn the UPS on. This should reset
the unit.
You must use the cable included with the unit for the
software.
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Technical specifications
Model PR1500 PR2200
Capacity(VA)/(Watt) 1500VA/1000W 2200VA/1500W
Input
Voltage Range 85-150Vac
Frequency Range 47-63Hz
Output
On battery Output Voltage Pure sine wave at 120Vac+/-7%
Transfer time(Typical) 60Hz
Overload protection 4ms
Internet Ready On Utility: Circuit Breaker; On Battery: Internal Current Limiting
Surge Protection and Filtering
Lightning/Surge Protection Yes
Internet Ready(DSL / Phone /
FAX / Modem Protection)
Physical
Toatal # of UPS Receptacles 7
Maximum Dimensions (in)
Weight (lbs) 58 58
Battery
Sealed Maintenance Free Lead
Acid Battery
Typical Recharge Time 8 Hours
Warning Diagnostics
Indicators Power on, using battery, AVR, wiring fault, load level, battery level
Audible Alarms On Battery, Low Battery, Overload
Environmental
Operating Temperature 32 °F to 104°F / 0°C to 40 °C
Operating Relative Humidity 0 to 95% NON-CONDENSING
Communication
RJ11/RJ45(One In/One Out)
2U Rack *2 17.1"x15.3"x3.5"
12Vdc 7AHx4 12Vdc 9AHx4
Power Panel (Plus) Software Windows 98/ME/NT/2000/XP, MAC OS 10.0 or later.
Management
Self-Test Manual Self-Test
Auto-Charger /Auto-Restart Yes
USB Yes
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PRODUCT REGISTRATION
Product Registration
CyberPower requests that you complete and return the Warranty Registration
Card enclosed with the Product or register the Product at its website
(www.CPSww.com) to establish that you are the Initial Customer of the Product,
and therefore entitled coverage under the Limited Warranty and the Connected
Equipment Guarantee. (Registration is not required for coverage, but note: if you
do not register your purchase, you will be required to provide proof of purchase.)
LIMITED WARRANTY AND CONNECTED EQUIPMENT GUARNTEE
1 YEAR LIMITED WARRANTY
Read the following terms and conditions carefully before using the CyberPower
PR1500/PR2200 (the "Product"). By using the Product you consent to be bound
by and become a party to the terms and conditions of this Limited Warranty and
Connected Equipment Guarantee (together referred to as this "Warranty"). If you
do not agree to the terms and conditions of this Warranty, you should return the
Product for a full refund prior to using it.
Who Is Providing This Warranty?
CyberPower Systems (USA), Inc. ("CyberPower") provides this Limited Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the Product under
normal use and conditions. It also covers equipment that was connected to the
Product and damaged because of the failure of the Product.
What Is the Period of Coverage?
This warranty covers the Product for three years and connected equipment for as
long as you own the Product.
Who Is Covered?
This warranty only covers the original purchaser. Coverage ends if you sell or
otherwise transfer the Product.
How Do You Get Service?
1. Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc.,
4241 12th Ave. E., STE 400, Shakopee, MN 55379 or send us an e-mail message
at claims@cpsww.com for instructions.
2. When you contact CyberPower, identify the Product, the Purchase Date, and
the item(s) of Connected Equipment. Have information on all applicable insurance
or other resources of recovery/payment that are available to the Initial Customer
and Request a Claim Number.
3. You must provide a dated Proof-of-Purchase receipt (or other proof of the
original purchase) and provide a description of the defect.
4. Pack and ship the product with a dated Proof- of-Purchase receipt to
CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost
estimate for the damage to the Connected Equipment, and all claim forms that
CyberPower provides to you. Show the Claim Number on the shipping label or
include it with the product. You must prepay all shipping costs, you are
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responsible for packaging and shipment, and you must pay the cost of the repair
estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will repair or
replace it at CyberPower's expense, or, if CyberPower is unable to or decides not
to repair or replace the Product (if defective) within a reasonable time,
CyberPower will refund to you the full purchase price you paid for the Product
(purchase receipt showing price paid is required).
If it appears that our Product failed to protect any equipment plugged into it, we
will also send you forms for making your claim for the connected equipment. We
will repair or replace the equipment that was damaged because of the failure of
our Product or pay you the fair market value (NOT REPLACEMENT COST) of the
equipment at of the time of the damage. We will use Orion Blue Book, or another
a third-party valuation guide, or eBay, craigslist, or other source to establish that
amount. Our maximum liability is limited to $400,000 for PR1500/PR2200.
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items to us.
What Are Some Things This Warranty Does Not Cover?
1. This Warranty does not cover any software that was damaged or needs to be
replaced due to the failure of the Product or any data that is lost as a result of the
failure or the restoration of data or records, or the reinstallation of software.
2. This Warranty does not cover or apply to: misuse, modification, operation or
storage outside environmental limits of the Product or the equipment connected to
it, nor for damage while in transit or in storage, nor if there has been improper
operation or maintenance, or use with items not designed or intended for use with
the Product, such as laser printers, appliances, aquariums, medical or life support
devices, etc.
What Other Limitations Apply?
1. This Warranty does not apply unless the Product and the equipment that was
connected to it were connected to properly wired and grounded outlets (including
compliance with electrical and safety codes of the most current electrical code),
without the use of any adapters or other connectors.
2. The Product must have been plugged directly into the power source and the
equipment connected to the Product must be directly connected to the Product
and not "daisy-chained" together in serial fashion with any extension cords,
another Product or device similar to the Product, surge suppressor, or power tap.
Any such installation voids the Limited Warranty.
3. The Product and equipment connected to it must have been used properly in a
suitable and proper environment and in conformance with any license, instruction
manual, or warnings provided with the Product and the equipment connected to it.
4. The Product must have been used at all times within the limitations on the
Product's VA capacity.
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What are the Limitations?
The sole and exclusive remedies of the Initial Customer are those provided by this
Warranty.
The Product was designed to eliminate disrupting and damaging effects of
momentary (less than 1ms) voltage spikes or impulses from lightning or other
power transients. If it can be shown that a voltage spike lasting longer than 1ms
has occurred, the occurrence will be deemed outside the rated capabilities of the
Product and the Limited Warranty is void. CyberPower Does Not Cover or
Undertake Any Liability in Any Event for Any of the Following:
1. Loss of or damage to data, records, or software or the restoration of data or
records, or the reinstallation of software.
2. Damage from causes other than AC Power Line Transients, spikes, or surges
on properly installed, grounded and code-compliant 120 volt power lines in the
United States and Canada; transients, surges or spikes on standard telephone
land lines, PBX telephone equipment lines or Base 10T Ethernet lines, when
properly installed and connected. (This exclusion applies, for example, to
fluctuations in data transmission or reception, by CATV or RF transmission or
fluctuations, or by transients in such transmission.)
3. Damage from any circumstance described as excluded above with respect to
the Product.
4. Damages from fire, flood, wind, rain, rising water, leakage or breakage of
plumbing, abuse, misuse or alteration of either the product or the Connected
Equipment.
5. CyberPower excludes any liability for personal injury under the Limited
Warranty and Connected Equipment Guarantee. CyberPower excludes any
liability for direct, indirect, special, incidental or consequential damages, whether
for damage to or loss of property [EXCEPT FOR (AND ONLY FOR) the specific
limited agreement of CyberPower to provide certain warranty benefits regarding
"Connected Equipment" under this Warranty], loss of profits, business interruption,
or loss of information or data. NOTE: Some States or Provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above
limitation may not apply to you.
6. The Product is not for use in high-risk activities or with aquariums. The Product
is not designed or intended for use in hazardous environments requiring fail-safe
performance, or for use in any circumstance in which the failure of the Product
could lead directly to death, personal injury, or severe physical or property
damage, or that would affect operation or safety of any medical or life support
device (collectively, "High Risk Activities"). CyberPower expressly disclaims any
express or implied warranty of fitness for High Risk Activities or with aquariums.
CyberPower does not authorize use of any Product in any High Risk Activities or
with Aquariums. ANY SUCH USE IS IMPROPER AND IS A MISUSE OF THE
PRODUCT.
What Is the Fine Print?
The application of the United Nations Convention of Contracts for the International
Sale of Goods is expressly excluded.
CyberPower is the warrantor under this Limited Warranty.
For further information please feel free to contact CyberPower at Cyber Power
Systems (USA), Inc. 4241 12th Ave E., STE 400, Shakopee, MN 55379; call us at
(877) 297-6937; or send us an e-mail message at claims@cpsww.com.
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CONORMANCE APPROVALS
Conformance Approvals
FCC Notice
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference that
may cause undesired operation.
WARNING!! This equipment has been tested and found to comply with the limits
for a Class B Digital Device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures: (1)
Reorient or relocate the receiving antenna. (2) Increase the separation between
the equipment and receiver. (3) Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected. (4) Consult the dealer or
an experienced radio/TV technician for help. Any special accessories needed for
compliance must be specified in the instruction.
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For more information, contact us at:
CyberPower North America
CyberPower Systems (USA), Inc.
4241 12th Avenue East Suite 400 Shakopee, MN 55379
Tel: 877-297-6937
Fax: 952-403-0009
Website: http://www.cyberpowersystems.com
E-mail: sales@cyberpowersystems.com
CyberPower Europe
CyberPower Systems B.V.
Flight Forum 3545,5657DW Eindhoven,The Netherlands
Tel: +31 (0)40 2348170
Fax: +31 (0)40 2340314
Website: http://eu.cyberpowersystems.com/
E-mail: sales@cyberpower-eu.com
Entire contents copyright © 2009 CyberPower Systems, Inc.
All rights reserved. Reproduction in whole or in part without permission is prohibited.
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