Page 1
User Manual
Power
Distribution
Unit
4241 12th Ave E #400,
Shakopee, MN 55379
1-877-297-6937
www.CPSww.com
K01-0000083-00
Page 2
Table of Contents
Model List ......................................................1
PDU Naming Convention ............................. 1
Package Contents ........................................ 2
Safety Precautions ....................................... 2
Installation .................................................... 3
Horizontal Installation ....................... 3
Vertical Installation with Brackets ...
Vertical Installation Keyhole Mounts (0U models only) ...
Cord Retention Tray installation ......
Meter Configuration ..........................
Electrical Installation ........................ 6
4
5
5
5
Troubleshooting ........................................... 6
Product Features
Technical Specification ............................... 7
Basic Series (1U 20A).........................
Basic Series (1U 30A).........................
Basic Series (0U 10A).........................
Basic Series (0U 20A)........................
Basic Series (0U 30A)........................
Metered Series (0U 20A)
Metered Series (0U 30A)
.................... 12
.................... 13
7
8
9
10
11
Warranty & Service .......................................14
Page 3
Basic Series:
PDU20BHVT8R
PDU20BHVT10R
PDU20BHVT12R
PDU30BT8F8R
PDU30BT10F10R
PDU20BHVIEC8R
PDU20BHVIEC10R
PDU20BHVIEC12R
PDU20BHVIEC12Ra
PDU30BHVT8R
PDU30BHVT10R
PDU30BHVT12R
Package ContentsModel List:
PDU (1)
Cord Retention Tray
(
1/2/3/4 pcs - varies by model)
Basic Series (0U):
PDU10BVHVIEC16F
PDU10BVHVIEC20F
PDU20BVHVT16F
PDU20BVHVT20F
PDU20BVHVT24F
PDU20BVHVT32F
PDU20BVHVT38F
PDU30BVT14F
PDU30BVT16F
PDU30BVT20F
PDU30BVT28F
PDU30BVT32F
Metered Series (0U):
PDU20MVHVT20F
PDU20MVHVT30F
PDU20MVHVT38F
PDU30MVT24F
PDU30MVT32F
PDU20BVHVIEC16F
PDU20BVHVIEC20F
PDU20BVHVIEC24F
PDU20BVHVIEC32F
PDU20BVHVIEC38F
PDU30BVHVT16F
PDU30BVHVT20F
PDU30BVHVT32F
PDU30BVHVT38F
PDU20MVHVIEC24F
PDU20MVHVIEC30F
PDU20MVHVIEC38F
PDU30MVHVT20F
PDU30MVHVT30F
PDU30MVHVT38F
Mounting Brackets
Horizontal Installation
Used (1 set)
Vertical Installation
Used (1 set)
Bracket Mounting
Screws M4 X 8 (4pcs)
Keyhole Mounting Pegs (2pcs)
with Screws M4 X 8 (2pcs)
(for 0U models only)
Ground Screw M5 X 6 (1 pcs)
Vertical Mounting Brackets (1 set)
(for 0U models only)
Cord Retention Tray
Mounting Screws M3 X 6
(
4/8/12/16 pcs - varies by model)
Cord Retainer Clips (8/10/12/14/16/
20/24/30/32/38 pcs - varies
by model)
for Cord Retention Tray
PDU Naming Convention:
PDU XX M V HV T F R NET
1 2 3 4 5 6 7 8
1. Amperage:
2. Series:
3. Rack Space:
4. Input Voltage:
5. Plug Type:
6. Outlet Number Front
7. Outlet Number Rear
8. Network Management
Amperage – 15A, 20A, 30A
B: =Basic M: =Metered
SW: = Switched
NULL: =Horizontal V:= Vertical
NULL: =120V HV:= High Voltage – 200V to 230V
NULL: =NEMA 5-15P / 5-20P
T: = Twist (NEMA L5-L6 Plug)
IEC:= (IEC C14/C20)
Number of Outlets followed by F – Example 8F
Number of Outlets followed by R – Example 8R
NET
Documentation:
User Manual
Power
Check
Distribution
Unit
User Manual
Before using, please check to ensure the package contains all the
items shown above. If there are missing parts please contact
CyberPower technical support at www.CPSww.com or call 1-877297-6937.
Product Registration Card
Product
Registration
Card
Safety Precautions -
the following before installing or operating
Read
the Power Distribution Unit (PDU):
1. Use only the supplied hardware to attach the mounting brackets.
2. The PDU must only be plugged into a three-wire, grounded outlet on a
circuit protected by a fuse or circuit breaker. Connection to any other type
of power outlet may result in a shock hazard.
3. Do not use extension cords or adapters with this PDU.
4. Never install a PDU, or associated wiring or equipment, during a lightning
storm.
5. Check that the power cord, plug, and socket are in good condition.
6. The socket-outlet shall be installed near the equipment and shall be easily
accessible.
7. CAUTION! To prevent the risk of fire or electric shock, this PDU should be
installed in a temperature and humidity controlled indoor area free of
conductive contaminants. Do not install this PDU where excessive
moisture or heat is present..
1 2
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Page 4
Installation
Horizontal Installation (1U models only)
Step 1 – Mounting bracket installation
Install the screws (M4 X 8) in holes diagonal from each other.
Step 2 – PDU Mounting
Vertical Installation with Brackets
Step 1 – Mounting bracket installation
Install the screws (M4 X 8) in holes diagonal from each other.
Step 2 – PDU Mounting
Install the PDU using fasteners compatible with the rack.
Install the PDU using fasteners compatible with the rack.
Vertical Installation with Brackets (0U models only)
Step 1 – Mounting bracket installation
Attach the Vertical Mounting Brackets to the PDU with the 4 supplied
Bracket Mounting Screws (M4 X 8).
Step 2 – PDU Mounting
Install the PDU using fasteners compatible with the rack.
3 4
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Page 5
Vertical Installation with Keyhole Mounts (0U Models) Electrical Installation
Step 1 – Keyhole Mount installation
Attach the Keyhole Mounting Pegs to the PDU with the 2 supplied
Bracket Mounting Screws (M4 X 8).
Step 2 – PDU Mounting
Step 1 – Receptacle evaluation
Ensure that the plug type of your PDU unit (e.g. NEMA 5-15P, NEMA 520P, NEMA L5-30P) matches the wall receptacle type that you are using.
PDU must be plugged into a three-wire, grounded wall receptacle only.
CAUTION!!
Step 2 – Plug the PDU into the wall receptacle
Step 3 – Attach equipment
Before attaching equipment, it is important to calculate the total load that you
will be placing on the PDU. It is extremely important not to exceed the PDU's
maximum current load (as outlined in the Specifications section). In order to
determine your total load, simply add up the amperage of your devices and
ensure that it does not exceed the unit’s capacity.
The wall receptacle must also be connected to an appropriate branch
circuit/main with fuse or circuit breaker protection. Connection to any
other type of wall receptacle may result in a shock hazard.
Align the the Keyhole Mounts to the Keyhole Slots on the rack.
Insert and slide down to lock firmly into place.
Cord Retention Tray installation
(Optional for both horizontal and vertical installations)
Attach the Cord Retention Tray to the PDU with the 4 supplied Cord
Retention Tray Mounting Screws (M3 X 6).
Attach the Cord Retainer Clips to the Cord Retention Tray.
Meter Configuration
Depending on installation method (vertical or horizontal),
the LED Meter may need to be rotated, before installation,
!
for proper orientation.
Note
Troubleshooting
Problem Possible Cause Solution
PDU Outlets do not
provide power to
connected
equipment
Amperage displayed
on Amperage Meter
exceeds the
capability (Metered
type only)
Circuit breaker has
tripped
unit’s
1. Open breaker
2. Loose power cord
1. Overload
2. Amperage meter is
damaged
1. Sustained overload
2. Exc
essive ambient or
internal temperatures.
3. Faulty breaker
Reset Breaker check if
plug is completely
connected.
If the problem remains
contact tech support.
The meter will flash
when overloaded.
Reduce the load on the
PDU until the overload
is gone.
If the problem remains
contact tech support.
Reset Breaker.
If the problem remains
contact tech support.
Use a screwdriver to gently remove the LED Meter. Rotate the LED Meter
90 degrees, and insert back into the PDU.
5 6
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Page 6
Basic Series ( 1U 20A ) Basic Series ( 1U 30A )
Outlet Type(
Quantity
)
IEC 320 C13(8)
IEC 320 C19(2)/C13(10)
Outlet Type(
Quantity
)
Product Features
Front View
R
A
A. Mounting Bracket
Back View
Twist Type
A B C D E F GG
A. Mounting Bracket
B. Rear Outlets (IEC 320 C13)
C. Rear Outlets (IEC 320 C19)
D. Circuit Breaker
IEC Type
A B C D E FF
A. Mounting Bracket
B. Rear Outlets (IEC 320 C13)
C. Circuit Breaker
E. External Site Ground
AC Power Cord
F.
G.
Cord Retention Tray
Screw Holes
D. External Site Ground
E. AC Inlet (IEC 320 C20)
F. Cord Retention Tray
Screw Holes
Product Features
Front View
Normal Type
High Voltage Type
Back View
Normal Type
A.Mounting Bracket B.Circuit Breaker (Bank 1) C.Rear Bank 2 Outlets D.External Site
Ground E.Circuit Breaker (Bank 2) F.AC Power Cord G.Cord Retention Tray Screw Holes
High Voltage Type
A.Mounting Bracket B.Bank 2 Outlets C.Bank 1 Outlets D.Circuit Breaker (Bank 2)
E.Circuit Breaker (Bank 1) F.External Site Ground G.AC Power Cord
H.Cord Retention Tray Screw Holes
R
BANK1
BANK2
A B C
A. Mounting Bracket B. LED Indicators C. Front Bank 1 Outlets
R
BANK1
BANK2
A B
A. Mounting Bracket B. LED Indicators
A C D E F GG
B
BANK2 BANK1
A
BANK1
BANK2
HH D E GFB C
Technical Specifications Technical Specifications
PDU20BHVT8R
Model Name
PDU20BHVT10R
PDU20BHVT12R
Input
Voltage
200~230V
Max Current
Regulatory Derated
Input Current
rekaerB tiucriC
Plug Type NEMA L6-20P IEC 320 C20
htgneL droC rewoP
Output
egatloV
tnerruC xaM
IEC 320 C19(2)/C13(6)
IEC 320 C19(2)/C13(8)
IEC 320 C13(12)
Indicators
LED Indicators
Meter Readout
Physical
Dimension (WxDxH)
17.5" x 1.5" x 1.75" / 44.5 x 3.81 x 4.45 cm
PDU20BHVIEC8R
PDU20BHVIEC10R
PDU20BHVIEC12R
PDU20BHVIEC12Ra
20 A
16 A
A 61
tf 01
V032~002
A 02
IEC 320 C13(10)
IEC 320 C13(12)
N/A
N/A
Model Name
PDU30BT8F8R
PDU30BT10F10R
Input
Max Current
Regulatory Derated
Input Current
Plug Type NEMA L5-30P NEMA L6-30P
Output
tnerruC xaM
NEMA 5-20R(16)
NEMA 5-20R(20)
Indicators
LED Indicators
Bank1(GREEN)
Meter Readout
Physical
Dimension (WxDxH)
17.5"x2.25"x1.75" / 44.5x5.72x4.45 cm 17.5"x1.5"x1.75" / 44.5x3.81x4.45 cm
PDU30BHVT8R
PDU30BHVT10R
PDU30BHVT12R
V032~002V 521 ~ 001egatloV
30 A
24A
2 x A 612 x A 02rekaerB tiucriC
tf 01tf 21htgneL droC rewoP
V032~002V 521~001egatloV
A 03
IEC 320 C19(2)/C13(6)
IEC 320 C19(2)/C13(8)
IEC 320 C13(12)
Bank2(GREEN)
N/A
Environmental
Humidity
Altitude
Temperature
Operating 0 to 95% Non-condensing
Non-Operating 0 to 95% Non-condensing
Operating 0ft to 10,000ft
Non-Operating 0ft to 50,000ft
Operating 32F to 95F
Non-Operating 5F to 113F
Safety Approvals
Certifications
Warranty
7 8
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ETL (test followed UL 60950-1 )
RoHS
Lifetime
Environmental
Humidity
Altitude
Temperature
Safety Approvals
Certifications
Warranty
Operating 0 to 95% Non-condensing
Non-Operating 0 to 95% Non-condensing
Operating 0ft to 10,000ft
Non-Operating 0ft to 50,000ft
Operating 32F to 95F
Non-Operating 5F to 113F
ETL (test followed UL 60950-1 )
RoHS
Lifetime
Page 7
Basic Series ( 0U 10A )
PDU20BVHVT38F
PDU20BVHVIEC38F
Outlet Type(
Quantity
)
Outlet Type(
Quantity
)
Plug Type
Basic Series ( 0U 20A )
Product Features
Front View Back View
A. AC Inlet
(IEC 320 C14)
A
B. Circuit Breaker
B
C. External Site Ground
D. Front Outlets
C
E. Cord Retention Tray
E
Screw Holes
D
E
Technical Specifications
Model Name
PDU10BVHVIEC16F
PDU10BVHVIEC20F
A. Bracket Screw Hole
B. Keyhole Mount Peg
A
Screw Holes
B
B
A
Product Features
Front View Back View
A
B
Twist Type:
A. AC Power Cord
C
B. Circuit Breaker
F F
C. External Site Ground
D. Front Outlets
E. Front Outlets
F. Cord Retention Tray
Screw Holes
D
F
F
High Voltage Type:
E
A. AC Inlet
(IEC 320 C20)
B. Circuit Breaker
C. External Site Ground
D. Front Outlets
E. Front Outlets
F. Cord Retention Tray
F
Screw Holes
A
B
C
D
F
F
E
F
A. Bracket Screw Hole
B. Keyhole Mount Peg
Screw Holes
A
B
B
A
Technical Specifications
Model Name
PDU20BVHVT16F
PDU20BVHVT20F
PDU20BVHVT24F
PDU20BVHVT32F
PDU20BVHVIEC16F
PDU20BVHVIEC20F
PDU20BVHVIEC24F
PDU20BVHVIEC32F
Input
Max Current
Input Current
rekaerB tiucriC
Output
tnerruC xaM
Indicators
LED Indicators
Meter Readout
Physical
Dimension (WxDxH)
Environmental
Humidity
Altitude
Temperature
Safety Approvals
Certifications
Warranty
V032~002egatloV
10 A
10 A
10 A
IEC C14
tf 01htgneL droC rewoP
V032~002egatloV
10 A
IEC 320 C13(16)
IEC 320 C19(4)/C13(16)
N/A
N/A
1.75"x1.5"x24" / 4.45x3.81x60.96 cm
1.75"x1.5"x36" / 4.45x3.81x91.44 cm
Operating 0 to 95% Non-condensing
Non-Operating 0 to 95% Non-condensing
Operating 0ft to 10,000ft
Non-Operating 0ft to 50,000ft
Operating 32F to 95F
Non-Operating 5F to 113F
ETL (test followed UL 60950-1 )
RoHS
Lifetime
Input
Voltage
Max Current
Regulatory Derated
Input Current
Circuit Breaker
200~230V
20 A
16 A
16 A
Plug Type NEMA L6-20P IEC 320 C20
htgneL droC rewoP
tf 01
Output
egatloV
tnerruC xaM
V032~002
A 02
IEC 320 C13(16)
IEC 320 C19(4)/C13(16)
IEC 320 C19(4)/C13(20)
IEC 320 C19(8)/C13(24)
IEC 320 C19(8)/C13(30)
Indicators
LED Indicators
Meter Readout
N/A
N/A
Physical
1.75" x 1.5" x 24" / 4.45 x 3.81 x 60.96 cm
1.75" x 1.5" x 36" / 4.45 x 3.81 x 91.44 cm
Dimension (WxDxH)
1.75" x 1.5" x 48" / 4.45 x 3.81 x 121.92cm
1.75" x 1.5" x 60" / 4.45 x 3.81 x 152.40 cm
1.75" x 1.5" x 70" / 4.45 x 3.81 x 177.80 cm
Environmental
Humidity
Altitude
Temperature
Operating 0 to 95% Non-condensing
Non-Operating 0 to 95% Non-condensing
Operating 0ft to 10,000ft
Non-Operating 0ft to 50,
000ft
Operating 32F to 95F
Non-Operating 5F to 113F
Safety Approvals
Certifications
Warranty
ETL (test followed UL 60950-1 )
RoHS
Lifetime
9 10
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Page 8
Basic Series ( 0U 30A )
PDU30BVT32F
Outlet Type(
Quantity
)
Outlet Type(
Quantity
)
Meter Series ( 0U 20A )
Product Features
Front View Back View
A
B
C
D
Normal Type:
E
A. AC Power Cord
B. External Site Ground
C. Circuit Breaker
(Bank 1)
D. Circuit Breaker
F
(Bank 2)
E. Cord Retention Tray
Screw Holes
F. Front Outlets(Bank1)
G. Front Outlets(Bank2)
E
G
E
High Voltage Type:
A. AC Power Cord
B. Circuit Breaker
(Bank 1)
C. Circuit Breaker
(Bank 2)
.
External Site Ground
D
E
.
Front Outlets(Bank 1)
.
Front Outlets(Bank 2)
F
G . Cord Retention Tray
Screw Holes
A
B
C
D
G
E
G
G
F
G
A
B
Normal Type:
A. AC Power Cord
B. Bracket Screw Hole
C
C. Keyhole Mount Peg
Screw Holes
C
B
High Voltage Type:
A. AC Power Cord
B. Bracket Screw Hole
C. Keyhole Mount Peg
Screw Holes
Technical Specifications
PDU30BVT14F
PDU30BVT16F
Model Name
PDU30BVT20F
PDU30BVT28F
Input
Max Current
Regulatory Derated
Input Current
Plug Type NEMA L5-30P NEMA L6-30P
htgneL droC rewoP
Output
tnerruC xaM
NEMA 5-20R(14)
NEMA 5-20R(16)
NEMA 5-20R(20)
NEMA 5-20R(28)
NEMA 5-20R(32)
Indicators
LED Indicators
Meter Readout
Physical
1.75"x2.25"x24" / 4.45x5.72x60.96 cm
1.75"x2.25"x36" / 4.45x5.72x91.44 cm
Dimension (WxDxH)
1.75"x2.25"x48" / 4.45x5.72x121.92cm
1.75"x2.25"x60" / 4.45x5.72x152.40 cm
1.75"x2.25"x70" / 4.45x5.72x177.80 cm
Environmental
Humidity
Altitude
Temperature
Operating 0 to 95% Non-condensing
Non-Operating 0 to 95% Non-condensing
Operating 0ft to 10,000ft
Non-Operating 0ft to 50,000ft
Operating 32F to 95F
Non-Operating 5F to 113F
Safety Approvals
Certifications
Warranty
ETL (test followed UL 60950-1 )
Lifetime
PDU30BVHVT16F
PDU30BVHVT20F
PDU30BVHVT32F
PDU30BVHVT38F
30 A
24A
tf 01
A 03
IEC 320 C13(16)
IEC 320 C19(4)/C13(16)
IEC 320 C19(8)/C13(24)
IEC 320 C19(8)/C13(30)
N/A
N/A
1.75"x1.5"x24" / 4.45x3.81x60.96 cm
1.75"x1.5"x36" / 4.45x3.81x91.44 cm
1.75"x1.5"x60" / 4.45x3.81x152.40 cm
70" / 4.45x3.81x177.80 cm
1.75"x1.5"x
RoHS
2 x A 612 x A 02rekaerB tiucriC
Product Features
Front View Back View
A
B
C
C
B
A
B
Twist Type:
A. AC Power Cord
C
B. Circuit Breaker
G
C. External Site Ground
D. Front Outlets
E . Meter Readout
.
Front Outlets
F
G
. Cord Retention Tray
Screw Holes
D
G
E
G
High Voltage Type:
A.
AC Inlet
(IEC 320 C20)
F
B
.
Circuit Breaker
C
.
External Site Ground
D
.
Front Outlets
.
Meter Readout
E
F
.
Front Outlets
G
.
Cord Retention Tray
Screw Holes
G
A
B
C
G
D
G
E
G
F
G
A. Bracket Screw Hole
B. Keyhole Mount Peg
Screw Holes
A
B
B
A
Technical Specifications
PDU20MVHVT20F
Model Name
PDU20MVHVT30F
PDU20MVHVT38F
Input
V032~002V 521 ~ 001egatloV
Voltage
200~230V
Max Current
Regulatory Derated
Input Current
Circuit Breaker
Plug Type NEMA L6-20P IEC 320 C20
htgneL droC rewoP
Output
V032~002V 521 ~ 001egatloV
egatloV
tnerruC xaM
IEC 320 C19(4)/C13(16)
IEC 320 C19(6)/C13(24)
IEC 320 C19(8)/C13(30)
Indicators
LED Indicators
Meter Readout
Amperage
Physical
1.75" x 1.5" x 48" / 4.45 x 3.81 x 121.92 cm
Dimension (WxDxH)
1.75" x 1.5" x 60" / 4.45 x 3.81 x 152.40 cm
1.75" x 1.5" x 70" / 4.45 x 3.81 x 177.80 cm
Environmental
Humidity
Altitude
Temperature
Operating 0 to 95% Non-condensing
Non-Operating 0 to 95% Non-condensing
Operating 0ft to 10,000ft
Non-Operating 0ft to 50,000ft
Operating 32F to 95F
Non-Operating 5F to 113F
Safety Approvals
Certifications
ETL (test followed UL 60950-1 )
Warranty
PDU20MVHVIEC24F
PDU20MVHVIEC30F
PDU20MVHVIEC38F
20 A
16 A
16 A
tf 01
V032~002
A 02
IEC 320 C19(4)/C13(20)
IEC 320 C19(6)/C13(24)
IEC 320 C19(8)/C13(30)
N/A
RoHS
Lifetime
11 12
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Page 9
Metered Series (0U 30A)
Outlet Type(
Quantity
)
Product Features
Front View
A
B
C
D
E
F
E
F
G
H
I
E
I
E
Normal Type:
A. AC Power Cord
B. External Site Ground
C. Circuit Breaker (Bank 1)
D. Circuit Breaker (Bank 2)
E.
Cord Retention Tray
Screw Holes
F. Front Outlets (Bank 1)
Meter Readout
G.
(Bank 1)
H. Meter Readout
(Bank 2)
I. Front Outlets (Bank 2)
High Voltage Type:
A. AC Power Cord
B. Circuit Breaker (Bank 1)
C. Circuit Breaker (Bank 2)
D. External Site Ground
E. Front Outlets (Bank 1)
F. Meter Readout
(Bank 1)
G. Meter Readout
(Bank 2)
H. Front Outlets (Bank 2)
I
. Cord Retention Tray
Screw Holes
A
B
C
D
I
E
F
I
G
H
I
Back View
A
A. AC Power Cord
B. Bracket Screw Hole
C. Keyhole Mount Peg
Screw Holes
B
C
C
B
Technical Specifications
Model Name
PDU30MVT24F
PDU30MVT32F
Input
Max Current
Regulatory Derated
Input Current
Plug Type NEMA L5-30P NEMA L6-30P
htgneL droC rewoP
Output
tnerruC xaM
NEMA 5-20R(24)
NEMA 5-20R(32)
Indicators
LED Indicators
Meter Readout
2 Amperage
Physical
Dimension (WxDxH)
1.75"x2.25"x60" / 4.45x5.72x152.40 cm
1.75"x2.25"x70" / 4.45x5.72x177.80 cm
Environmental
Humidity
Altitude
Temperature
Operating 0 to 95% Non-condensing
Non-Operating 0 to 95% Non-condensing
Operating 0ft to 10,000ft
Non-Operating 0ft to 50,000ft
Operating 32F to 95F
Non-Operating 5F to 113F
Safety Approvals
Certifications
Warranty
ETL (test followed UL 60950-1 )
Lifetime
PDU30MVHVT20F
PDU30MVHVT30F
PDU30MVHVT38F
30 A
24A
tf 01
A 03
IEC 320 C19(4)/C13(16)
IEC 320 C19(6)/C13(24)
IEC 320 C19(8)/C13(30)
N/A
1.75"x1.5"x48" / 4.45x3.81x121.92 cm
1.75"x1.5"x60" / 4.45x3.81x152.40 cm
1.75"x1.5"x70" / 4.45x3.81x177.80 cm
RoHS
2 x A 612 x A 02rekaerB tiucriC
Product Registration
Thank you for purchasing a CyberPower product. Prompt product
registration entitles coverage under the Limited Warranty and also allows
the opportunity to be notified of product enhancements, upgrades, and
other announcements.
Registration is quick and easy at www.cpsww.com/register.
Need Additional Help?
Feel free to contact our Tech Support department with installation,
troubleshooting, or general product questions.
CyberPower Technical Support
Phone: 1-877-297-6937
Email: tech@cpsww.com
Web: www.CPSww.com
Mail: 4241 12th Avenue E, Suite 400 Shakopee, MN 55379
Hours of Operation: Monday – Friday, 8:00am – 5:00pm (CST)
Limited Warranty
Read the following terms and conditions carefully before using the
CyberPower PDU(the “Product”). By using the Product you consent to
be bound by and become a party to the terms and conditions of this
Limited Warranty (together referred to as this “Warranty”). If you do not
agree to the terms and conditions of this Warranty, you should return the
Product for a full refund prior to using it.
Who is Providing this Warranty?
CyberPower Systems (USA), Inc. (“CyberPower”) provides this Limited
Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the
Product under normal use and conditions.
What is the Period of Coverage?
This Warranty is for as long as the original owner owns the Product.
Who Is Covered?
V032~002V 521 ~ 001egatloV
This warranty only covers the original purchaser.
Coverage ends if you sell or otherwise transfer the Product.
How Do You Get Service?
1. Call us at (877) 297-6937 or write to us at Cyber Power Systems
(USA), Inc., 4241 12th Ave. E., STE 400, Shakopee, MN 55379 or
send us an e-mail message at claims@cyberpowersystems.com
for instructions.
V032~002V 521 ~ 001egatloV
Date, and the item(s) of Connected Equipment. Have information
on all applicable insurance
or other resources of recovery/payment
2. When you contact CyberPower, identify the Product,
the Purchase
that are available to the Initial Customer and Request a Claim
Number.
3. You must provide a purchase receipt (or other proof of the original
purchase) and provide a description of the defect.
4. Pack and ship the product to CyberPower and, if requested, the
item(s) of Connected Equipment, a repair cost estimate for the
damage to the Connected Equipment, and all claim forms that
CyberPower provides to you. Show the Claim Number on the
shipping label or include it with the product. You must prepay all
shipping costs, you are responsible for
packaging and shipment,
and you must pay the cost of the repair estimate.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower
will repair or replace it at CyberPower's expense, or, if CyberPower
is unable to or decides not to repair or replace the Product
(if defective) within a reasonable time, CyberPower will refund to you
the full purchase price you paid for the Product (purchase receipt
showing price paid is required).
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items
to us.
13 14
For inf ormation on Cy berpower product s, visit www.CPSww.co m For information on C yberpower product s, visit www. CPSww.com
Page 10
What Are Some Things This Warranty Does Not Cover?
1. This Warranty does not cover any software that was damaged or
needs to be replaced due to the failure of the Product or any data
that is lost as a result of the failure or the restoration of data or
records, or the reinstallation of software.
2. This Warranty does not cover or apply to: misuse, modification,
operation or
storage outside environmental limits of the Product or
the equipment connected to it, nor for damage while in transit or in
storage, nor if there has been improper operation or maintenance,
or use with items not designed
or intended for use with the Product,
such as laser printers, appliances, aquariums, medical or life
support devices, etc.
What are the Limitations?
1. This Warranty does not apply unless the Product and the
equipment that was connected to it were connected to properly
wired and grounded outlets (including compliance with electrical
and safety codes of the most current electrical code), without the
use of any adapters or other connectors.
2. The Product must have been plugged directly into the power
source and the equipment connected to the Product must be
directly connected to the Product and not “daisy-chained” together
in serial fashion with any extension cords, another Product or
device similar to the Product, surge suppressor, or power tap.
Any such installation voids the Limited Warranty.
3. The Product and equipment connected to it must have been used
properly in a suitable and proper environment and in conformance
with any license, instruction manual, or warnings provided with the
Product and the equipment connected to it.
4. The Product must have been used at all times within the limitations
on the Product's VA capacity.
5. The sole and exclusive remedies of the Initial Customer are those
provided by this Warranty.
Contact Information
CyberPower Systems, Inc.
4241 12th Ave. East
Suite 400
Shakopee, MN 55379
Phone: (952) 403-9500
Toll-free: (877) 297-6937
CyberPower is the warrantor under this Limited Warranty.
You may also contact CyberPower on the web at CPSww.com.
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For i nfo rm ation o n C yb erp ow er pr oduct s, vi si t w ww. CPSww. com For i nfo rm ation o n C yb erp ow er pr oduct s, vi si t w ww. CPSww. com
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