How can I block users from accessing the websites which are not categorized by
NetGenie? ....................................................................................................................... 41
What if one of my employees forgets their password? ................................................... 42
I am a traveler and use USB modem to get Internet access; can NetGenie ensure me
safe Internet?................................................................................................................... 42
My ISP has given me an IP address, where do I need to specify the same in NetGenie?
42
How do I deal with websites that have not been categorized by NetGenie? .................. 42
I want to ensure that Internet is accessible to an employee ‘A’ only during work hours,
i.e., from 10 am to 7 pm. How do I do that? .................................................................... 44
Device Whitelisting ....................................................................................................................... 46
How do I make sure that every time I login using my laptop, I do not have to see the
authentication page? ....................................................................................................... 46
I do not want to authenticate every time I try to access the Internet using NetGenie.
What should I do? ........................................................................................................... 46
System .......................................................................................................................................... 47
How do I change my NetGenie administrator password? ............................................... 47
How can I view system and security status of my NetGenie Appliance?........................ 47
Internet access through my NetGenie appliance has stopped. What should I do? ........ 48
Networking .................................................................................................................................... 49
How many computers or devices can be connected wirelessly to NetGenie at the same
time? ................................................................................................................................ 49
How do I know that my NetGenie is having Internet connection? ................................... 49
How can I verify that my NetGenie appliance is Wi-Fi enabled? .................................... 49
How can I wirelessly connect my laptop to NetGenie? ................................................... 51
Can I insert my telephone cable directly to my NetGenie appliance to access Internet?51
I do not want others to see my network due to security reasons. Is there any way to hide
visibility of my network to wireless users? ....................................................................... 51
Can I change the name of my Network? ......................................................................... 52
Can I configure multiple Wireless Networks (SSID) in my NetGenie appliance? ........... 52
Can I bind a particular user with a Wireless Network (SSID)? ........................................ 53
Security ......................................................................................................................................... 54
What is the frequency of Intrusion Prevention / Application Control signature updates? 54
Can I manually update Intrusion Prevention / Application Control signature database? 54
What is the use of Diagnostic Tools? .............................................................................. 54
Upgrade, Back-up, Restore .......................................................................................................... 59
How can I check availability of upgrade(s) available for my NetGenie appliance? ......... 59
How can I upgrade my NetGenie firmware version?....................................................... 59
Can I save my current NetGenie configuration for future use i.e. in case of system crash
or change in settings? ..................................................................................................... 62
I have done some configuration changes yesterday and now my system is not working
properly, I do have configuration back-up I took a few days back. What should I do to
restore my NetGenie settings: ......................................................................................... 63
How to restore configuration back-up in NetGenie appliance? ....................................... 63
How can I restore Factory Default Configuration? .......................................................... 64
Logs and Reports ......................................................................................................................... 65
I want to find out which websites are being accessed by my employees in my absence.
How can I check it? ......................................................................................................... 65
I want to find out which applications are being accessed by my employees in my
absence. How can I do so? ............................................................................................. 65
Can I have visibility of users who are accessing Internet through NetGenie? ................ 66
How can I view details of Intrusion attempts detected by NetGenie? ............................. 67