Cyberoam Netgenie Home User Manual

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User Guide

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NetGenie – Read it first

The most complex questions have the simplest answers. NetGenie is an embodiment of such a design philosophy.

At home, our family is the most cherished part of our life and their security is our prime concern. They access the Internet for almost anything. From booking movie tickets, accessing Facebook to emailing, the Internet is woven into the fabric of day-to-day lives; and yet is the most vulnerable part too.

The Name is… NetGenie

The idea behind this product is to provide the same technology based Internet security to home user, as the enterprise level users get. It is designed to ensure the safety of its master like a Genie without curbing the freedom, while surfing the Wild Wild Web, and not be restrictive or prohibitive like a cop. Hence it is christened – NetGenie.

A Complete Security Suite

The challenge here is to make an appliance simple to configure for a home user and yet give enough leeway to an advanced user to configure and customize the security as per his needs. The outcome of this design philosophy is NetGenie - a ready to use small appliance with retro looks, empowered with security features like firewall, Web and application filtering, anti-virus and intrusion prevention (IPS). While firewall, anti-virus and IPS keeps all unauthorized, malicious and harmful Internet traffic at bay, Web and application filtering have been customized to play the role of age sensitive Parental Controls.

Truly Plug-n-Play

NetGenie is a truly a Plug-n-Play security solution. Give in the Internet feed, Power it up and… Whoosh…. you go!

Did I tell you… you can connect to the Internet using any of the following?

• DHCP

• Static

• PPPoE

• USB

Threat-free Wi-Fi

With NetGenie, you can rest ensured that no one will be able to snoop into your Wi-Fi. It has been secured it from the inception. In the technical lingo, NetGenie is shipped with a preconfigured SSID and Network Security Key (password) which, if required, you can change. For the first time use, just check the appliance bottom and you will find the Network Security Key (password) there. In other words, you do not have to log in into the appliance to go hunting for the Wi-Fi password.

To add icing on the cake, you have Firewall, Anti Virus, Web and Application Filtering and Intrusion Prevention features to chaperonage your family as you surf the Internet.

Appliance that Communicates

As soon as you start surfing the Internet, you will be served with a splash page. This page is specifically designed to give you one-stop information about NetGenie’s services. A click from this page can lead you to destinations like:

• NetGenie Security Features

• Continue surfing

• Benefits of NetGenie over other available products

• Appliance Registration page

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• NetGenie’s Web GUI

• You can choose not to see the page again too!

If you choose to log into NetGenie appliance, you will have a few more surprises awaiting for you. The GUI is colorful, fresh and vibrant. Here security is not painted in drab grey shades. The pages are refreshing and stimulating to look at. They are designed to encourage parents to access and experiment with the configurations to get the maximum mileage. The most common color codes like green and red are used to simplify the allowed and blocked sites respectively in Parental Controls section.

The Avatars, that you use to symbolize your family members, are designed to make you smile. Soon NetGenie will allow you to upload your kid’s picture so that he can identify his user.

Age-Wise Easy Parental Controls

As soon as you log into NetGenie, you will land on the Family Protection page. This page is the heart of the appliance. From this page you can create the profiles of all your family members and choose what they will access and when. This feature will ensure that you do not have hover over your kids when they access the Internet.

Just grab the Age Slider… and you are done. With this you can now configure what Web and application your family members can access. The categorization database for Web and application is on the Cloud and it is always current and up-to-date to protect you against any emerging threat.

Once you have created users and you do not wish to login every time to surf, just White-List the device and the moment you open your browser… you are surfing.

Know it All through Logs and Reports

NetGenie provides extensive logs and reports of all Internet activities of all the users. This will enable you to see who has surfed what and at what time. This will enable you understand the Internet surfing pattern of your family members and tweak the security accordingly.

The logs and reports will also show you what kinds of threats are lurking over the Internet, trying to get into your home.

NetGenie – Secure your Family, Simply

NetGenie is the name of a quest, a journey to achieve ease of use and simplified security for home users. It is the beginning of a thrilling journey.

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Table of Contents

Preface...................................................................................................................6

Intended Audience..........................................................................................................................6

Guide Organization.........................................................................................................................6

Typographic Conventions...............................................................................................................7

Part 1: Deploy your NetGenie..................................................................................8

Introduction.............................................................................................................8

Know your NetGenie ......................................................................................................................8

Defaults ..........................................................................................................................................9

Surf using NetGenie ............................................................................................... 9

Getting your NetGenie Ready........................................................................................................9

Identify your Home Internet Setup..................................................................................................9

Access Internet.............................................................................................................................17

Part 2: Family Protection....................................................................................... 18

Access NetGenie..........................................................................................................................18

Set System Time..........................................................................................................................19

Add User.......................................................................................................................................20

User Internet Access....................................................................................................................22

Part 3: What can NetGenie do for you?...............................................................26

Registration ..................................................................................................................................26

• Why do I need to register my appliance and how do I do it?...............................................26

Internet Access.............................................................................................................................27

• Is it mandatory to create a user in NetGenie in order to access Internet?........................27

• How can I access and configure my NetGenie appliance?.................................................27

• How do I give safe Internet access to my 7-year-old daughter Jane?...............................27

• Is password mandatory for family members of all age groups?..........................................28

• Which websites will be accessible by default to my 6 year old?.........................................28

• Will all my family members receive authentication page every time they try to access

Internet through NetGenie?..............................................................................................................28

• Do I need to manually add each website, which I want to be allowed for my kid?...........29

• How can I customize Website category access for a specific user?..................................29

• I’m receiving “Blocked Website” message when I try to access www.google.com through

NetGenie. Is there any way one can allow access to the blocked website(s) from the

authentication page?......................................................................................................................... 32

• I want to know the categorization for a Website. Is there any way to know the same

using NetGenie?.................................................................................................................................33

• I want to allow only Yahoo Messenger to my 10- year- old daughter that too in the evening between 6 to 9. I also want to block any other chat messengers, what should I do?34

• I am not able to access the Internet using my smartphone, why?......................................36

• I want to allow or block some websites for all users; do I need to individually configure

this setting for each and every user?..............................................................................................37

• Is there any way to allow/block websites globally?...............................................................37

• Does NetGenie allow access to uncategorized websites?..................................................37

• How can I block the websites, which are not categorized by NetGenie?..........................37

• What if one of my family members forgets their password?................................................38

• I am a traveler and use USB modem to get Internet access; can NetGenie ensure me

safe Internet?......................................................................................................................................38

• My ISP has given me an IP address, where do I need to specify the same in NetGenie?

Device Whitelisting.......................................................................................................................39

• How do I make sure that every time I login using my laptop, I do not have to see the

authentication page?......................................................................................................................... 39

• I do not want to authenticate every time I try to access the Internet using NetGenie.

What should I do?..............................................................................................................................39

System..........................................................................................................................................40

• How do I change my NetGenie administrator password?....................................................40

• How can I view system and security status of my NetGenie Appliance?.......................... 40

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Networking....................................................................................................................................41

• How many computers or devices can be connected wirelessly to NetGenie at the same

time? ....................................................................................................................................................41

• Internet access through my NetGenie appliance has stopped. What should I do? .........41

• How do I know that my NetGenie is having Internet connection?...................................... 41

• How can I verify that my NetGenie appliance is Wi-Fi enabled?........................................41

• How can I wirelessly connect my laptop to NetGenie?........................................................42

• Can I insert my telephone cable directly to my NetGenie appliance to access Internet?42

• I do not want others to see my network due to security reasons. Is there any way to hide

visibility of my network to wireless users?...................................................................................... 42

• UCan I change the name of my Network?.............................................................................43

Security.........................................................................................................................................44

• Does NetGenie protect my network from viruses and other malicious software?............44

• I want to protect my network from viruses. What should I do?............................................44

• What is the frequency of malware signature updates? Can I customize it?......................44

• Can I manually update malware signature database?.........................................................45

• How can I upgrade my NetGenie appliance with malware signature updates if I am not

connected to Internet?.......................................................................................................................45

Upgrade, Back-up, Restore..........................................................................................................46

• How can I check availability of upgrade(s) available for my NetGenie appliance?..........46

• Can I apply downloaded firmware upgrade(s) to my NetGenie appliance?......................46

• Can I save my current NetGenie configuration for future use i.e. in case of system crash

or change in settings?....................................................................................................................... 46

• My system is crashed but I do have configuration back-up I took a few days back. What

should I do to restore my NetGenie settings:.................................................................................47

• How to restore configuration back-up in NetGenie appliance?........................................... 47

• How can I restore Factory Default Configuration?................................................................48

• How many configuration snapshots can I store on NetGenie appliance?.........................48

Logs and Reports.........................................................................................................................49

• I want to find out which websites are being accessed by my son in my absence. How

can I check it?.....................................................................................................................................49

• From where can I see overall Internet traffic passing through my NetGenie appliance?50

• I want to find out which applications are being accessed by my Son in my absence. How

can I do so? ........................................................................................................................................50

• From where can I view details of viruses detected by NetGenie?......................................51

• Can I have visibility of users who are accessing Internet through NetGenie?.................. 51

• How can I view details of Intrusion attempts detected by NetGenie?................................52

• I have set time as per my local time zone but why is NetGenie still not showing it?.......53

• Can I send NetGenie logs to third party server?...................................................................53

• Is there any way to turn off NetGenie’s logging feature?.....................................................54

Some Advanced Configuration.....................................................................................................54

• Does NetGenie prevent my network from Web as well email-based viruses? What

happens when NetGenie encounters any Virus?..........................................................................54

• I do not want NetGenie to scan MS-Word documents for viruses, is it possible?............55

• What does NetGenie offer under Intrusion Prevention System?........................................56

• Can I customize NetGenie’s intrusion prevention signatures?............................................57

• What is Port Forwarding? How can I configure port forwarding in NetGenie?................. 58

• Can I access NetGenie over Internet?.................................................................................... 59

• Is there any single page from where I can get the complete network overview?.............60

• I want to change the default IP address of my NetGenie appliance, can I do it?.............61

• Why do I need to clone the MAC address of my router?.....................................................61

• My son has a gaming device running on UDP over a specific port; I want NetGenie to

block this service, can I do so?........................................................................................................62

• I have set up a small network at home. I use NetGenie to surf the Internet using my laptop while I am keeping one game server behind a router, which is connected, to NetGenie. Now if I want to access the game server using my laptop, how can it be done?..63

Menu Structure.....................................................................................................66

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Preface

Welcome to Cyberoam NetGenie User Guide.

Intended Audience

This guide is intended for home users with basic Internet knowledge.

Guide Organization

This guide gives you information about the administration of Cyberoam NetGenie Home appliance while helping you manage and customize NetGenie to meet your personalized Internet safety requirements.

This guide is organized in three parts:

Part 1 – Deploy your NetGenie

Part 2 – Protect your Family

Part 3 – What can NetGenie do for you

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Typographic Conventions

All contents in this guide including text or screenshots follow the given list of conventions

Item Convention Example

Part titles Bold and

shaded font typeface

Family Protection

Topic titles Shaded font

typeface

Introduction

Subtitles Bold & Black

typeface

Notation conventions

Navigation link Normal

typeface

Family Protection → Device Whitelisting it means, to open the required page click on Family Protection then on Device Whitelisting

Notes and Prerequisites

Bold typeface between black borders

Note

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Part 1: Deploy your NetGenie

Introduction

NetGenie offers a safe online experience for your whole family. Keep hackers, viruses and other intruders at bay while your family surfs the Internet. Use NetGenie’s Parental Controls feature to protect your kids from harmful website co ntent while managing their Internet time and experience. Get time and usage reports on your family’s web activities. NetGenie also gives you the flexibility to perform the Administrator role using any Internet access device at home!

After unboxing your NetGenie, ensure that you have all these components available:

1. One (1) NetGenie Wireless Base Unit - NG11EH

2. Two (2) detachable Wi-Fi Antennas

3. One (1) RJ-45 Ethernet Cable

4. One (1) Power Adapter

5. Quick Start Guide

Please immediately contact your vendor if you find anything missing

Know your NetGenie

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Defaults

• Default IP address to access NetGenie: http://10.1.1.1

• Default Username: admin

• Default Password: admin

Appliance Reset Button: To reset appliance to factory default settings, keep the reset key pressed for 5 seconds. While doing so, all past upgrades and configurations will be lost.

Surf using NetGenie

Prerequisites:

1. Internet connectivity through a DSL/Cable modem/Direct Internet Cable with RJ45 (Ethernet) connection or USB Modem.

2. At least one computer with an installed network interface adapter/wireless network adapter.

3. Internet browser.

Getting your NetGenie Ready

1. Before you begin surfing the Internet through NetGenie, you first need to assemble the appliance.

2. Screw in detachable Wi-Fi antennas in their respective jacks provided in the back panel.

3. Look out for a sticker at the bottom of the appliance containing the default wireless network name, technically known as SSID and a pass key specific for your appliance.

4. Plug one end of the power adapter into the socket on the back of the NetGenie Base Unit.

5. Plug the other end of the power adapter into the nearest main socket.

6. Before you access the Internet through NetGenie, make sure the power is switched on. The Power LED on the front panel should turn green.

Note:

SSID and pass key pre-secure your wireless network from any unauthorized access attempts. Please note down your pass key for future reference.

Identify your Home Internet Setup

Depending on your home network set-up, you can connect NetGenie to the Internet by referring to any of the following scenarios:

1. Through ADSL Cable Modem

2. Through Direct Cable

3. Through USB Modem

4. Over Wi-Fi

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Wired Connection - Secure Internet Connectivity through ADSL/Cable Modem

1. Unplug the cable that connects the ADSL Router/Cable Modem to your computer and plug it into the “WAN” NetGenie socket.

2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets.

3. Switch on your ADSL Modem/Cable Modem and wait till it connects to the Internet. The Internet LED on the ADSL modem will turn green and remain steady. If you are dialing the Internet from your computer, refer to the Configuring PPPoE

section.

4. Switch on the NetGenie appliance. Wait till the “Power” LED and “WAN” LED turns green.

5. Switch on your computer now. NetGenie's “LAN” LED will turn green and remain steady.

6. Open your browser and start surfing the Internet. Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on.

Note:

To configure age-appropriate Internet access for your family, refer the Family Protection section. If you are unable to connect to the Internet after following above procedure, please revert to your

original setup and visit Cyberoam’s support section at www.netgenie.net.

Wired Connection - Secure Internet Connectivity through Direct Cable

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1. Unplug the Internet cable that connects to your computer and plug it into the “WAN” NetGenie socket.

2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets.

3. Switch on your NetGenie appliance. Wait till the “Power” LED and “WAN” LED turns green.

4. Switch on your computer now. NetGenie's “LAN” LED will turn green and remain steady.

5. Open your browser and start surfing the Internet. Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on.

Note:

To configure age-appropriate Internet access for your family, refer the Family Protection section. If you are unable to connect to the Internet after following above procedure, please revert to your

original setup and visit Cyberoam’s support section at www.netgenie.net.

Wireless Connection - Secure Internet Connectivity using USB Modem

1. Plug a USB modem in the slot provided in the NetGenie appliance.

2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets and switch on the NetGenie appliance.

Switch on the NetGenie appliance. If you are connecting to the Internet over Wi-Fi, start your laptop. Make sure your Wireless Network Adapter is enabled. Your laptop will automatically select the wireless network (also called SSID) named “NetGenie”.

3. Click the network icon in your machine's system tray (bottom-right of your screen) and Select “NetGenie”.

4. After selecting “NetGenie”, you will be asked to enter the exact Security/Pass Key printed on the sticker at the bottom of your appliance. This will connect you to the NetGenie appliance over Wi-Fi.

5. Enter the IP address: http://10.1.1.1 in the address bar and access NetGenie using your administrator credentials.

6. Go to Network Settings → Internet.

7. Select USB Modem and fill up the required details. Once the valid details are entered and configurations are applied, NetGenie will automatically connect to the Internet.

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8. Open your browser and start surfing the Internet. Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on.

Note:

To configure age-appropriate Internet access for your family, refer the Family Protection section. If you are unable to connect to the Internet after following above procedure, please revert to your

original setup and visit Cyberoam’s support section at www.netgenie.net.

Wireless Connection - Secure Internet Connectivity over Wi-Fi

1. Use the cable that comes with your NetGenie appliance to connect it to the ADSL Router/ Cable Modem.

2. Insert one end of the cable in the “WAN” NetGenie socket and the other end in your modem “LAN”.

3. In case of Direct Cable Internet, please connect it straight to the NetGenie “WAN” socket. If you are dialing the Internet from your computer, refer to the

Configuring PPPoE section.

4. Switch on your NetGenie appliance. Wait till the “Power” LED and “WAN” LED turns green and for the “WLAN/WPS” LED to turn green and stabilize.

5. Start your laptop. Make sure that your Wireless Network Adapter has been enabled. Your laptop will automatically detect the wireless network (also called SSID) named “NetGenie”.

6. Click the network icon in your machine's system tray (bottom-right of your screen) and select “NetGenie”.

7. After selecting “NetGenie”, you will be asked to enter the exact Security/Pass Key printed on the sticker at the bottom of your appliance. This will connect you to the NetGenie appliance over Wi-Fi.

8. Open your browser and start surfing the Internet. Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on.

Note: Please turn off your router's Wi-Fi, to avoid any security breaches.

Configuring PPPoE

PPPoE (Point-to-Point Protocol over Ethernet) is used when you dial up to connect to the Internet

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through a broadband connection. This section is only relevant to you if need to dial up the Internet from your machine.

(You will need your Username and Password for connecting to the Internet. Please contact your ISP if you lose them.)

Go to Network Settings → Internet, select Internet connection type as PPPoE and fill up the required details.

Screen- Configure PPPoE

Screen Elements Description

Internet Connection Type

PPPoE

PPPoE Information Username Specify username provided by your ISP. Password Specify password. Confirm Password Confirm the password. Redial Period Specify the time after which redialing should be attempted. Idle Time Specify idle time. Connection will drop after the configured

inactivity time and the user will be forced to re-login.

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MTU Specify MTU value (Maximum Transmission Unit)

MTU is the largest physical packet size in bytes that can be transmitted in a network. This parameter becomes an issue when networks are interconnected and have different MTU sizes. Any packets larger than the MTU value are divided (fragmented) into smaller packets before being sent over.

Default - 1492 Input range - 568 to 1492

Static IP Select the checkbox to bind a static IP address with the NetGenie

appliance. IP Address Specify IP address. Network Mask Specify network mask. DNS Server Configuration Static DNS Server Select the checkbox to configure static DNS server. Primary Specify IP address of primary DNS server. Secondary Specify IP address of secondary DNS server. MAC Address

Clone

Enable this to create a clone of your router’s IP address.

MAC Address Specify MAC address of your router to be cloned.

Table - Configure PPPoE Screen Elements

Configuring USB Modem

You need to configure USB modem when you connect to the Internet through a data/fax/voice modem.

Go to Network Settings → Internet. Select Internet connection type as USB and fill up the required details.

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Screen- Configure USB Modem

Screen Elements Description

Internet Connection Type

USB Modem

Wireless Modem Information USB Modem

Status

Status of USB modem. Possible status:

Plugged

Unplugged USB Modem

Signal Strength

Signal strength of plugged USB modem.

Country Select the Country. Service Provider Select the service provider name Service Name Specify name of the service if required. Dial Number Dial number of the selected service provider.

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Authentication Select the checkbox if you want to enable authentication for your

USB modem. Username Specify the username if you have enabled authentication for your

USB modem. Password Specify password. Pincode Specify the pin code of your area. Init String Specify initialization string for your USB modem, if required. Connection on

Demand

Select the checkbox against ‘Disconnect in’ and specify the value

in seconds. Connection will drop after the configured inactivity

time and user will be forced to re-login. MTU Specify MTU value (Maximum Transmission Unit)

MTU is the largest physical packet size, in bytes that can be

transmitted in a network. This parameter becomes an issue when

networks are interconnected and the networks have different MTU

sizes. Any packets larger than the MTU value are divided

(fragmented) into smaller packets before being sent over.

Default - 1492

Input range - 568 to 1492 DNS Server Configuration Static DNS Server Select the checkbox to configure static DNS server. Primary Specify IP address of the primary DNS server. Secondary Specify IP address of the secondary DNS server. MAC Address

Clone

Enable this to create a clone of your router’s IP address.

MAC Address Specify MAC address of your router that has to be cloned.

Table- Configure USB Modem Screen Elements

Configuring Static Internet Connection

You need to configure static Internet connection if your ISP has assigned an IP address to your network.

Go to Network Settings → Internet. Select the Internet connection type as “Static” and fill up the required details.

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Screen- Configure Static Internet Connection

Screen Elements Description

Internet Connection Type

Static

IP Address IP Address Specify IP address provided by your ISP. Subnet Mask Specify subnet mask of your network. Gateway Specify gateway IP address for your network. DNS Server Configuration Static DNS Server Select the checkbox to configure static DNS server. Primary Specify IP address of primary DNS server. Secondary Specify IP address of secondary DNS server. MAC Address

Clone

Enable to create clone of your router’s IP address.

MAC Address Specify MAC address of your router to be cloned.

Table- Configure Static Internet Connection Screen Elements

Access Internet

Congratulations!!! If you are reading this, it means you have installed NetGenie successfully. Now simply open a new browser window and enter any website URL in the address bar. Enjoy safe surfing with NetGenie.

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Part 2: Family Protection

This section describes how to access and configure NetGenie security features to ensure threat free Web surfing for your entire family. It contains the following sub-sections:

• Access NetGenie

• Register NetGenie

• Set System Time

• Add User

• User Internet Access

Access NetGenie

After successful deployment, NetGenie needs to be configured to enable parental controls. Enter the IP address http://10.1.1.1

in address bar and log in using default username ‘admin’ and

password ‘admin’.

Screen –Login

Screen Elements Description

Username Specify user login name.

If you are logging in for the first time after deployment, please use

default username ‘admin’. Password Specify password.

If you are logging in for the first time after deployment, please use

default password ‘admin’. Log in button Click to log in into NetGenie

Table – Login screen elements

Note:

It is recommended to change admin password of NetGenie as soon as you log in. This is a preventive measure to avoid unauthorized use of NetGenie.

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Log out procedure

To avoid unauthorized users from accessing NetGenie, log out after you have finished working. This will end your session and mark your exit from NetGenie

Set System Time

You need to update your local time zone in order to prepare time schedules for accessing the Internet and generating time-based reports.

Go to System →Time to update your time zone

Screen – System Time Settings

Screen Elements Description

System Time Displays NetGenie’s current time Select Time Zone Selects local time zone from drop down menu Enable NTP Client Checks to enable NTP (Network Client Protocol) client Sync Now Clicks to synchronize system time with configured NTP server NTP Server

1,2,3,4 and Port

Displays NTP server’s domain name and port if NTP client is

enabled Synchronization

Interval

Displays time interval in seconds to synchronize with NTP server

Manually Configure Date and Time

You can manually set system date and time if you do not want to

use NTP clients.

Specifies date and time in yyyy/mm/dd format and hh:mm:ss

format respectively

Table – System Time Settings screen elements

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Add User

You need to add your family members in order to give age-appropriate Internet access to them. Go to Family Protection → Add User.

Screen – Add User

Screen Elements Description

Username Specify the name of the individual for whom you wish to

customize Internet access Password Specify a password. Re-enter your password in the Confirm

Password field. Image icon Click to change the picture for a family member Age Slider bar Drag the slider bar to reflect the appropriate age for any of your

family members. This selection will block any websites and

applications deemed inappropriate for them.

Available options:

0 - 8 Years (Kids)

9 -12 Years ( Pre-Teen)

13 -17 Years (Teen)

18 - 21 Years (Young Adults)

22 - Adult

Website List Click to allow or block any specific website(s) for the user. Website Category

List

Click to view and customize access to specific web categories for

the user.

Application List Click to view and customize access to specific applications for the

user. Enable Internet

Activity Reporting

Click to log and report Internet activities of a user.

Apply Click to save the changes. Tips Displays help text to configure the user settings.

Table – System Add User screen elements

+ 46 hidden pages

Cyberoam Netgenie Home User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual