Zoom CONFIGURATION GUIDE: Intercoms
Document Part # 931706C
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
ZOOM CONFIGURATION GUIDE: INTERCOMS
Doc. 931706C Page 1
Zoom Configuration Guide: Intercoms
Document #931706C
COPYRIGHT NOTICE:
© 2021, CyberData Corporation, ALL RIGHTS RESERVED.
This configuration guide and related materials are the copyrighted property of CyberData
Corporation. No part of this configuration guide or related materials may be reproduced or
transmitted, in any form or by any means (except for internal use by licensed customers), without
prior express written permission of CyberData Corporation. This configuration guide, and the
products, software, firmware, and/or hardware described in this configuration guide are the
property of CyberData Corporation, provided under the terms of an agreement between
CyberData Corporation and recipient of this configuration guide, and their use is subject to that
agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
configuration guide or the products, software, firmware, and/or hardware described herein, and
CyberData Corporation assumes no liability for damages or claims resulting from any use of this
configuration guide or such products, software, firmware, and/or hardware. CyberData
Corporation reserves the right to make changes, without notice, to this configuration guide and to
any such product, software, firmware, and/or hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products
are subject to the GNU General Public License (GPL) and Lesser GNU General Public License
(LGPL) “open source” or “free software” licenses. Some of this Open Source Software may be
owned by third parties. Open Source Software is not subject to the terms and conditions of the
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CyberData Corporation
3 Justin Court, Monterey, CA 93940
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Revision Information
• 9-27-19 Initial Release
• 1-31-20 Update to revise Device type selection on Zoom.
• 3-11-21 Update for Zoom phone security update
Doc. 931706C Page 2
CyberData Corporation
3 Justin Court, Monterey, CA 93940
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Doc. 931706C Page 3
Table of Contents
1.0 Setup Diagram .......................................................................................................................... 4
2.0 Test Setup Equipment ............................................................................................................... 5
3.0 Before You Start ....................................................................................................................... 6
4.0 Configuration Procedure: Intercom/Paging Device .................................................................. 8
5.0 Configuration Procedure: Setting up the Paging Extension ................................................... 14
6.0 Configuration Procedure: Setting up the Nightringer extension ............................................. 22
7.0 Using the CyberData Intercom in a Zoom system. ................................................................. 29
7.1 Setting the Dialout Extension – Single button intercom ......................................................... 29
7.2 Calling with a Keypad Intercom ............................................................................................. 30
7.2.1 Setting up Speed Dial Operation.......................................................................................... 31
7.2.2 Setting up Security Mode Operation .................................................................................... 32
7.3 Activating the on-board relay ................................................................................................. 33
8.0 Contact CyberData Corporation ............................................................................................. 34
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ZOOM CONFIGURATION GUIDE: INTERCOMS
1.0 Setup Diagram
Figure 1-1: Interoperability Test Infrastructure
Doc. 931706C Page 4
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ZOOM CONFIGURATION GUIDE: INTERCOMS
CYBERDATA INDOOR INTERCOM
WITH KEYPAD
CYBERDATA H.264 VIDEO
CYBERDATA H.264 VIDEO
---
Doc. 931706C Page 5
2.0 Test Setup Equipment
This section describes the products used for interoperability testing with Zoom.
Table 2-1: Setup Equipment
EQUIPMENT MODEL or PART NUMBER FIRMWARE VERSION
CYBERDATA OUTDOOR
INTERCOM
CYBERDATA OUTDOOR KEYPAD
INTERCOM
CYBERDATA INDOOR INTERCOM 011211 20.0.0
CYBERDATA INDOOR INTERCOM
(FLUSH MOUNT)
CYBERDATA INDOOR INTERCOM
WITH KEYPAD (FLUSH MOUNT)
INTERCOM*
INTERCOM WITH KEYPAD*
CYBERDATA OUTDOOR
INTERCOM WITH RFID
CYBERDATA H.264 VIDEO
INTERCOM WITH RFID*
011186 20.1.0
011214 20.0.0
011113 20.0.0
011272 20.0.0
011123 20.0.0
011410 1.4.1
011414 1.4.1
011477 1.0.0
011478 1.1.0
SIP EMERGENCY INTERCOM 011209 20.0.0
YEALINK T58A 58.83.3.6
LINKSYS SWITCH SRW208MP
* Zoom does not support video in person to person calls at the time of writing. Any h.264
video intercom will operate in audio only mode.
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Doc. 931706C Page 6
3.0 Before You Start
This configuration guide documents the integration process of a CyberData SIP Intercom.
Network Advisories
Zoom uses a Fully Qualified Domain Name (FQDN) for the SIP server and Outbound Proxy
addresses. The CyberData Intercom needs to perform a DNS A query to resolve the IP address of
Zoom’s Outbound Proxy FQDN. It is necessary to ensure the configured DNS server(s) have an
A record for the Outbound Proxy address.
In addition, be sure to verify the following ports are available for the intercom to use:
• TCP 5060-5061, 5091 (SIP)
• UDP 10500 (RTP)
The intercom will need to traverse the public internet in order to operate with Zoom in the cloud.
The intercom’s paging extension uses SIP port 5060 to receive SIP messages. The Nightringer
extension uses SIP port 5061 to receive SIP messages. Both extensions will send SIP messages
to port 5091, the port used by Zoom’s Outbound Proxy.
SIP ports 5060-5061 and RTP port 10500 are the default values on all noted firmware levels.
Alternatively, SIP ports for the paging and Nightringer extension are configurable on the SIP
page of the web interface.
The RTP port setting on the SIP page is used for both extensions.
The CyberData Discovery Utility can be used to locate CyberData devices on your network.
You may download it from the following web address:
https://www.cyberdata.net/pages/discovery
Note: DHCP addressing mode is enabled on default on all noted firmware levels.
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Doc. 931706C Page 7
Product Documentation and Utilities
Before you start, download the Operation and Quick Start guides from the intercom’s product
webpage:
Outdoor Intercom (011186):
https://files.cyberdata.net/assets/011186/011186_931544E_SIP_Outdoor_Intercom_Operations_
Guide.pdf
Outdoor Intercom with Keypad (011214):
https://files.cyberdata.net/assets/011214/011214_931562B_SIP_Outdoor_Intercom_with_Keypa
d_Ops_Guide.pdf
SIP H.264 Video Outdoor Intercom (011410):
http://files.cyberdata.net/assets/011410/011410_931334E_Video_Outdoor_Intercom_Ops_Guide
.pdf
SIP H.264 Video Outdoor Intercom with Keypad (011414):
http://files.cyberdata.net/assets/011414/011414_931338E_Video_Outdoor_Keypad_Intercom_O
ps_Guide.pdf
SIP Outdoor Intercom with RFID (011477):
http://files.cyberdata.net/assets/011477/011477_931663A_Outdoor_Intercom_with_RFID_Ops_
Guide.pdf
SIP H.264 Video Outdoor Intercom with RFID (011478):
http://files.cyberdata.net/assets/011478/011478_931667A_Outdoor_Video_Intercom_with_RFI
D_Ops_Guide.pdf
SIP Indoor Intercom (011211):
http://files.cyberdata.net/assets/011211/011211_931604A_Indoor_Intercom_Ops_Guide.pdf
SIP Indoor Intercom with Keypad (011113):
http://files.cyberdata.net/assets/011113/011113_931579A_SIP_Indoor_Intercom_with_Keypad_
Ops_Guide.pdf
SIP Indoor Intercom – Flush Mount (011272):
http://files.cyberdata.net/assets/011272/011272_931608B_Flush_Mount_Intercom_Ops_Guide.p
df
SIP Indoor Intercom with Keypad – Flush Mount (011123):
http://files.cyberdata.net/assets/011123/011123_931583A_SIP_Indoor_Intercom_with_Keypad_
Flush_Mount_Ops_Guide.pdf
SIP Emergency Intercom (011209)
https://files.cyberdata.net/assets/011209/011209_931600A_Emergency_Intercom_Ops_Guide.pd
f
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Doc. 931706C Page 8
4.0 Configuration Procedure: Intercom/Paging Device
There are several different extension types that can be used on the Zoom platform.
This guide provides instructions to register the CyberData Intercom as an Intercom/Paging
Device.
1. Log into Zoom. https://zoom.us/signin
Figure 4-1: Log into Zoom
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ZOOM CONFIGURATION GUIDE: INTERCOMS
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2. From the Profile page select the “Phone System Management” section and the ‘Users &
Rooms’ subsection.
Figure 4-2: Profile Landing Page
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ZOOM CONFIGURATION GUIDE: INTERCOMS
3. From “Users & Rooms” navigate to the Common Area Phones tab.
Figure 4-3: Users & Rooms
4. Press the Add button on the Common Area Phones Tab.
Figure 4-4: Add Common Area Phone
Doc. 931706C Page 10
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5. After clicking the Add button a Pop-up will appear that allows common area phone
creation.
Figure 4-5: Add Common Area Phone Pop-up
6. Set the Display Name to the location of the intercom.
7. Set the Description to the location of the intercom.
8. Adjust the Extension Number as necessary
9. Set the MAC address of the device.
Note: Adding the MAC Address will switch the device type to “Algo/CyberData” make sure
Paging&Intercom is set for the model.
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Figure 4-6: Add Phone Pop-up – Filled
Doc. 931706C Page 12
10. Click the Save button to create the Phone.
11. Once saved, the browser will redirect to the newly created extensions page.
12. Click on the Provision button at the bottom of the device’s page.
Figure 4-7: Provision
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Figure 4-8: Provisioning Pop-up
Doc. 931706C Page 13
Note: Not all CyberData Intercoms support SRTP at the time of writing this document.
13. A popup will appear with manual provisioning information to setup the device. Keep this
popup open.
14. Make sure to download all the certificates listed which will be necessary for device
configuration.
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ZOOM CONFIGURATION GUIDE: INTERCOMS
CyberData Setting
Zoom Provisioning Pop-up
Primary SIP Server
SIP Domain
Outbound Proxy
Outbound Proxy Port
Outbound Proxy
Primary SIP User ID
User Name
Primary SIP Auth ID
Authorization ID
Primary SIP Auth Password
Password
Doc. 931706C Page 14
5.0 Configuration Procedure: Setting up the Paging Extension
If you are configuring through the web interface, use the following steps to login to the web
interface of your CyberData device.
Table 5-1: Setting Name correlation
1. Click Open Browser from the CyberData Discovery Utility or point your browser to the
CyberData device’s IP address to access the Home Page of the web interface.
Figure 5-1: CyberData Discovery Utility
2. Enter the default credentials when prompted and click the Log In button.
Username: admin
Password: admin
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Figure 5-2: Web Interface Login
Doc. 931706C Page 15
3. From the Home tab press the ‘Device’ Tab.
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Figure 5-3: Device Tab
Doc. 931706C Page 16
4. Confirm that “Enable NTP” is enabled.
5. Change the NTP server if necessary.
6. Set the Timezone to the local area.
Note: See the operations manual for other time zone strings.
7. Save.
8. Go to the SIP Tab.
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Figure 5-4: SIP Tab
Doc. 931706C Page 17
9. Set the ‘SIP Transport Protocol’ to TLS.
10. Keep TLS version set to “1.2 Only (Recommended)”.
11. Check the box for “Verify Server Certificate”.
12. Set the Primary SIP Server to the SIP Domain from the configuration P opup.
13. Set the Primary SIP User ID to the Username from the configuration Popup.
14. Set the Primary SIP Auth ID to the Authorization ID from the configuration Popup.
15. Set the Primary SIP Auth Password to the password provided in the configuration
Popup.
16. Set the Outbound proxy and Outbound Proxy port to the address provided in the
configuration Popup.
Note: Make sure to separate the port from the outbound proxy information provided by zoom.
17. Check the box for “Force Selected Codec”.
18. Save.
19. Go to the ‘SSL’ Tab.
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Figure 5-5: SSL Tab
Doc. 931706C Page 18
20. Press the ‘Choose Files’ button.
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Figure 5-6: Choose file Pop-up
Doc. 931706C Page 19
21. Select the certificate file and press the Open button.
22. Press the “Import CA Certificate” button to load the cert.
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Figure 5-7: Import CA Certificate
23. Repeat this process for all certificates downloaded during the extension creation process.
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Figure 5-8: Home page – Registered
Doc. 931706C Page 21
CyberData Corporation
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ZOOM CONFIGURATION GUIDE: INTERCOMS
CyberData Setting
Zoom Provisioning Pop-up
SIP Server
SIP Domain
Outbound Proxy
Outbound Proxy Port
Outbound Proxy
User ID
User Name
Authenticate ID
Authorization ID
Authenticate Password
Password
Doc. 931706C Page 22
6.0 Configuration Procedure: Setting up the Nightringer extension
Table 6-1: Setting Name correlation
1. Click Launch Browser from the CyberData Discovery Utility or point your browser to
the CyberData device’s IP address to access the Home Page of the web interface.
Figure 6-1: CyberData Discovery Utility
2. Enter the default credentials when prompted and click the Log In button.
Username: admin
Password: admin
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Figure 6-2: Home Tab
Doc. 931706C Page 23
3. From the Home tab press the ‘Device’ Tab.
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Figure 6-3: Device Tab
Doc. 931706C Page 24
4. Confirm that “Enable NTP” is enabled.
5. Change the NTP server if necessary.
6. Set the Timezone to the local area.
Note: See the operations manual for other time zone strings.
7. Save.
8. Go to the SIP Tab.
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Figure 6-4: SIP Tab
Doc. 931706C Page 25
9. Set the ‘SIP Transport Protocol’ to TLS.
10. Keep TLS version set to “1.2 Only (Recommended)”.
11. Check the box for “Verify Server Certificate”
12. Set the SIP Server to the SIP Domain from the configuration Popup.
13. Set the User ID to the Username from the configuration Popup.
14. Set the Authenticate ID to the Authorization ID from the configuration Popup.
15. Set the Authenticate Password to the password provided in the configuration Popup.
16. Set the Outbound proxy and Outbound Proxy port to the address provided in the
configuration Popup.
17. Save.
18. Go to the ‘SSL’ Tab.
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Figure 6-5: SSL Tab
Doc. 931706C Page 26
19. Press the ‘Choose Files’ button.
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ZOOM CONFIGURATION GUIDE: INTERCOMS
Figure 6-6: Choose file Pop-up
Doc. 931706C Page 27
20. Select the certificate file and press the Open button.
21. Press the “Import CA Certificate” button to load the cert.
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Figure 6-7: Import CA Certificate
22. Repeat this process for all certificates downloaded during extension creation.
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7.0 Using the CyberData Intercom in a Zoom system.
CyberData Intercoms are used for access control. Depending on the number of keys the intercom
has there are different ways to use the intercom. A single button intercom can be configured to
call a number when the call button is pressed. The Keypad variants can take advantage of the
keypad and dial numbers to make a call. There are several different mod es that can be used on
Keypad intercoms.
7.1 Setting the Dialout Extension – Single button intercom
Once the intercom is registered with Zoom the “Dial out Extension” will need to be set for the
intercom to call a number when the front Call Button has been pressed. This number can be
either a direct extension, ring group/ call queue, or a direct phone number.
1. After Logging into the intercom go to the SIP Tab.
2. On the SIP Tab set the Dial out Extension to the address you want the int erc om to call.
3. The Extension ID of the intercom is what should appear on the caller ID of the interco m.
Figure 7-1: Set the Dial out Extension
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7.2 Calling with a Keypad Intercom
The Keypad Intercom (Indoor or Outdoor) has multiple different ‘Dial Modes’ that can be used
which will make the intercom operate in a slightly different manner. There are four different dial
modes that can be used; Telephone Operation, Cell Phone Operation, Speed Dial Operation, and
Security Operation. These different modes are selected on the Buttons page.
Figure 7-2: Dial Modes
• Telephone Operation
o This mode operates like a telephone. Press the call button and then dial the
number.
• Cell Phone Operation
o This mode operates like a cell phone. Dial the number then press the call button.
• Speed Dial Operation
o This allows each button (0-9 * # Call Button) to be for a specific speed dial
number. The Speed Dial Timeout is how long the button must be pressed before
the call will send.
• Security Operation
o This mode restricts the calling options to only the call button. The keypad is then
used for “Security Codes” for access control without making a call. Check the
operations manual for more details on the Security Codes.
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Doc. 931706C Page 31
7.2.1 Setting up Speed Dial Operation
After setting the dial mode to Speed Dial Operation, the Speed Dial settings will be
configurable. Speed Dial Timeout is how long the button will need to be pressed to make a call;
if set to 0 the call will send immediately.
Figure 7-3: Speed Dial Settings
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7.2.2 Setting up Security Mode Operation
Security Mode Operation will make the call button function as the main way to make a call.
The call button can call a direct extension, ring group/call queue, or a standard phone number.
The keypad can then be used for security codes that are configured on the security tab.
Relay activation and Relay deactivation are codes that can be entered on the keypad to activate
and deactivate the relay. If those fields are left blank, they will be disabled.
Figure 7-4: Security Mode Operation
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7.3 Activating the on-board relay
While in a call with the intercom DTMF codes can be entered on the phone to trigger the
onboard relay of the intercom.
• Relay Pulse code
o Activates the relay for the configured Relay Pulse Duration.
• Relay Pulse Duration
o How long the relay will activate when the Pulse code is sent.
• Relay Activation Code
o This code activates the relay.
• Relay Deactivation Code
o This code deactivates the relay.
Figure 7-5: Relay Settings
Note: Enable “Play Tone During DTMF Activation” if you want a tone to play when the
onboard relay is active.
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Doc. 931706C Page 34
8.0 Contact CyberData Corporation
Sales
For sales-related questions, please visit our Contact CyberData Sales web page for more
information.
Technical Support
For CyberData Technical Support, please submit a Contact CyberData VoIP Technical Support
form on our website.
The CyberData VoIP Technical Support Contact form initiates a troubleshooting ticket which
CyberData uses for quality assurance purposes.
Additionally, the Contact VoIP Tech Support form tells us which phone system you are using,
the make and model of the network switch, and other essential troubleshooting information we
need to efficiently assist with a resolution. Please also include as much detail as possible in the
Describe Problem section of the form. Your installation is extremely important to us.
Documentation Feedback
We realize changes to the software or hardware of the Zoom PBX solution may render this
document obsolete. We welcome and encourage documentation feedback to ensure continued
applicability.
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