CyberData VoIP Intercom User Manual

Download

VoIP Intercom Operations Guide

Part #010935

930181B

CyberData Corporation

2555 Garden Road

Monterey, CA 93940

(831) 373-2601

PoE VoIP Intercom Operations Guide 930181B

Phone: (831) 373-2601 Technical Support Ext. 333 support@cyberdata.net Fax: (831) 373-4193 Company and product information at www.cyberdata.net

Part # 010935

This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by CyberData Corporation, CyberData Corporation makes no representation or warranty, express or implied, including any warranty or merchantability or fitness for any purpose, with respect to this manual or the products, software, firmware, and/or hardware described herein, and CyberData Corporation assumes no liability for damages or claims resulting from any use of this manual or such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make changes, without notice, to this manual and to any such product, software, firmware, and/or hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL) “open source” or “free software” licenses. Some of this Open Source Software may be owned by third parties. Open Source Software is not subject to the terms and conditions of the CyberData COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open Source Software is determined by the terms of the GPL, LGPL, or third party, according to who licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be the trademarks or registered trademarks of their respective owners.

CyberData Corporation 930181B Operations Guide

Important Safety Instructions

GENERAL ALERT

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including apmplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

14. WARNING: The VoIP Intercom enclosure is not rated for any AC voltages

Warn in g

Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.

Warn in g

Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

CyberData Corporation 930181B Operations Guide

Pictorial Alert Icons

GENERAL ALERT

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

General Alert

This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard.

Ground

This pictoral alert indicates the Earth grounding connection point.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and health practices and determine the applicability of regulatory limitations prior to use. Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons.

CyberData Corporation 930181B Operations Guide

Revision History

Revision Date Released Description of Changes

A 12/11/2007 This is the first release of this manual.

B 4/25/2008 Adds information about the Auxiliary Relay in Section 2.3.3.1,

"Auxiliary Relay", Figure 2-16, and Ta b l e 2 - 7.

Adds Important Safety Instructions section.

Adds Figure 1-1, Figure 1-2, and Figure 1-3.

Updates the Solarwinds TFTP Server freeware URL.

CyberData Corporation 930181B Operations Guide

Chapter 1 Product Overview 1

1.1 Typical System Installation ...................................................................................................................1

1.2 Product Features ............................................................................................................

1.3 Supported Protocols ..........................................................................................................

1.4 Supported SIP Servers .......................................................................................................

1.5 Product Specifications .......................................................................................................

Chapter 2 Installing the VoIP Intercom 5

2.1 Parts List ..................................................................................................................................................5

2.2 Intercom Setup .............................................................................................................

2.3 Configure the Intercom Parameters ..........................................................................................

2.4 Upgrade the Firmware and Reboot the Intercom ...........................................................................24

.........................3

....................3

....................4

...........................6

2.2.1 VoIP Intercom Connections .................................................................................................

2.2.2 Connecting a Device to the Relay ..........................................................................................

2.2.3 Identifying the VoIP Intercom Connectors ..............................................................................7

2.2.4 Call Button and Indicator Light .........................

2.2.5 Network Connectivity, and Data Rate ..................................................................................11

2.2.6 RTFM Switch Jumper ........................................................................................................

2.2.7 Adjust the Volume ........................................................................................................

2.3.1 Log in to the Configuration Home Page ..................

2.3.2 Configure the Network Parameters ......................................................................................18

2.3.3 Set up the Intercom .......................................................................................................

2.3.4 Configure the SIP Parameters ..............................................................................................

2.4.1 Reboot the Intercom ......................................................................................................

.....................................................................10

..............................................................16

......6

...7

.......13

............15

.......16

............20

...22

............25

Appendix A Mounting the Intercom 27

A.1 Mount the Intercom ...........................................................................................................................27

Appendix B Setting up a TFTP Server 33

B.1 Set up a TFTP Server ...........................................................................................................................33

B.1.1 In a LINUX Environment ....................................................................................................

B.1.2 In a Windows Environment .................................................................................................

B.1.3 In a Solarwinds Server Environment ...................

.................................................................33

....33

..33

Appendix C Troubleshooting/Technical Support 35

C.1 Frequently Asked Questions (FAQ) .................................................................................................35

C.2 Documentation ...............................................................................................................

C.3 Contact Information ..........................................................................................................

C.4 Warranty ....................................................................................................................

.....................35

..................35

...........................36

Index 37

Operations Guide 930181B CyberData Corporation

CyberData Corporation 930181B Operations Guide

1 Product Overview

The Voice-over-IP (VoIP) Intercom is a SIP endpoint designed to provide VoIP phone connectivity in a tamper proof and secure package.

1.1 Typical System Installation

Figure 1-1, Figure 1-2, and Figure 1-3 illustrate how the VoIP Intercoms can be installed as part of a

VoIP phone system.

Figure 1-1. Typical Installation—Door Entry/Access Control

Operations Guide 930181B CyberData Corporation

Product Overview

GENERAL ALERT

Typical System Installation

Figure 1-2. Typical Installation—Mass Notification

Figure 1-3. Typical Installation—Emergency Phone

Warni ng

Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.

Warni ng

Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.

CyberData Corporation 930181B Operations Guide

Warni ng

GENERAL ALERT

●

SIP

●

Dual speeds of 10 Mbps and 100 Mbps

●

802.3af compliant

●

2 gang outlet box size

●

Full duplex voice operation

●

Network/Web management

●

Network adjustable speaker volume adjustment

●

Network configurable microphone input sensitivity adjustment

●

Network Downloadable product firmware

●

Doubles as a paging speaker

●

Call button

●

Call activity indicator (light)

●

Tamper proof design

●

1 dry contact relay for auxiliary control

●

3 year Warranty

VoIP Intercom

Backdoor

Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

1.2 Product Features

Product Overview

Product Features

1.3 Supported Protocols

Operations Guide 930181B CyberData Corporation

The Intercom supports:

● SIP

● HTTP Web-based configuration

Provides an intuitive user interface for easy system c operations.

● DHCP Client

Dynamically assigns IP addresses in addition to the option to use static addressing.

● TFTP Client

Facilitates Web-based firmware upgrades of the latest

onfiguration and verification of Intercom

Intercom capabilities.

Product Overview

Supported SIP Servers

● RTP

● RTP/AVP - Audio Video Profile

● Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

Packet Time 20 ms

1.4 Supported SIP Servers

The following link contains information on how to configure the Intercom for the supported SIP servers:

http://www.cyberdata.net/support/voip/inter

1.5 Product Specifications

Category Specification

Speaker Output 8 Watts Peak Power

Network Rate 10/100 Mbps

Power Requirement 802.3af compliant or 5V at 1000 mA

Protocol SIP

Part Number 010935

Dimensions 5” x 5” x 2.5”

Weight

Auxiliary Relay

1.6 lbs./shipping weight of 2.2 lbs.

(0.7 kg/shipping weight of 1.0kg)

2 A at 30 VDC

com.html

CyberData Corporation 930181B Operations Guide

2 Installing the VoIP Intercom

2.1 Parts List

Ta bl e 2-1 illustrates the SiP VoIP and PoE Speaker parts.

Table 2-1. Parts List

Quantity Part Name Illustration

1 Intercom Assembly

1 Installation Quick Reference Guide

1 Intercom Mounting Accessory Kit

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Alternate Power Input: 1 = +5V at 1000 mA 2 = Power Ground

Relay Contact: (1A at 30 VDC for continuous loads) 3 = Normally Open Common 4 = Normally Open Contact

J7 - Terminal Block

WIRE IN, Accept Wire Range From 16-26 AWG

Intercom Setup

2.2 Intercom Setup

2.2.1 VoIP Intercom Connections

Figure 2-4 shows the pin connections on the J7 (terminal block). This terminal block can accept a

wire range from 16 AWG to 26 AWG.

Note As an alternative to using PoE power,

block.

Figure 2-4. VoIP Intercom Connections

you can supply 5 VDC at 1000 mA into the terminal

CyberData Corporation 930181B Operations Guide

2.2.2 Connecting a Device to the Relay

GENERAL ALERT

A normally open relay is provided to enable users to switch on an auxiliary device like a door buzzer (see Figure 2-4). The relay contacts are limited to 1 am selectable through the web interface and is contr being called. The DTMF tones are selectable from the web interface as well. See Section 2.3.3, "Set up

the Intercom".

Warni ng

Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.

Warni ng

Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.

Installing the VoIP Intercom

Intercom Setup

p at 30VDC. The relay on time is

olled by DTMF tones generated from the phone

Warni ng

Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

2.2.3 Identifying the VoIP Intercom Connectors

See Figure 2-5, Figure 2-6, and Table 2-2 to identify the connectors and functions.

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Intercom Setup

Figure 2-5. J2, J5, and J6 Connector Locations

Figure 2-6. J1 and J7 Connector Locations

CyberData Corporation 930181B Operations Guide

Figure 2-7. JP11—RTFM Switch Jumper

Installing the VoIP Intercom

Intercom Setup

See Table 2-2 for the connector settings.

Table 2-2. Connector Settings

Jumper Setting

J1 Network Connection

J4 J-Tag (Factory only)

J7 Terminal Block (see the diagram above, Figure ??)

JP2 Call-Button/LED interface

JP4 Reset (Factory only)

JP5 Microphone Interface

JP6 Speaker Interface

JP8 Console (Factory only)

JP11 RTFM (describe in text)

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Call button and indicator light

Intercom Setup

2.2.4 Call Button and Indicator Light

2.2.4.1 Initial Power

Upon initial power or reset, you will see the following:

• The light is on.

• The light will blink twice to indicate that the inter

is operational.

• The first blink indicates that the inter

• The second blink indicates that the inter

2.2.4.2 Calling

● You may initiate a call by pressing the Call button.

● An active call is indicated by the light blinking at one second intervals.

● The intercom will automatically answer an incoming call.

● You can press the Call button to terminate an active call whether the call was an incoming call

or a call that was initiated by you.

com has acquired its network settings and

com has acquired its network settings.

com is operational.

Figure 2-8. Call Button and Indicator Light

CyberData Corporation 930181B Operations Guide

2.2.5 Network Connectivity, and Data Rate

Link

Activity

Ethernet

When you plug in the Ethernet cable or power supply:

● The square, green Link light above the Ethernet port indicates that the network connection has

been established (see Figure 2-9 and Figure 2-10). The Link light changes color to confirm the auto-negotiated baud rate:

• This light is yellow at 10 Mbps.

• It is orange at 100 Mbps.

Figure 2-9. Network Connector Prior to Installation

Installing the VoIP Intercom

Intercom Setup

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Intercom Setup

2.2.5.1 Verify Network Activity

The square, yellow Activity light blinks when there is network activity.

Figure 2-10. Network Connector

CyberData Corporation 930181B Operations Guide

2.2.6 RTFM Switch Jumper

When the Intercom is operational and linked to the network, use the Reset Test Function Management (RTFM) switch (see Figure 2-11) on the Intercom board to announce and confirm the Intercom’s IP Address, test that the audio

Installing the VoIP Intercom

is working, and check the volume.

Intercom Setup

Note You must

jumper prior to final assembly.

do this test prior to final assembly. Please remember to remove the RTFM switch

Figure 2-11. RTFM Switch Jumper

2.2.6.1 Announcing the IP Address

To announce an Intercom’s current IP address:

1. Unplug the intercom.

2. Install the RTFM jumper.

3. Plug the network cable into the intercom to supply power to the intercom. The LED will illuminate

4. The intercom will announce the IP address.

Note If you installed th

Operations Guide 930181B CyberData Corporation

during initialization, blink once, and then turn off.

e RTFM jumper, and if you press the Call button for 10 seconds, the

default factory settings will be restored.

Installing the VoIP Intercom

Intercom Setup

2.2.6.2 Restoring the Factory Default Settings

To restore the factory default settings:

1. Complete the steps in Section 2.2.6.1, "Announcing the IP Address".

2. Press and hold the Call bu

tton for 10 seconds.

3. When you hear the announcement, release the Ca restored, and the intercom will automatically restart.

2.2.6.3 Restore the Factory Default Settings

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state.

Each Intercom is delivered with factory set def Use the RT

Note Whe

Parameter Factory Default Setting

IP Addressing static

IP Address 192.168.3.10

Web Access Username admin

Web Access Password admin

Subnet Mask 255.255.255.0

FM switch on the Intercom face to restore these parameters to the factory default settings.

n you use the RTFM switch, the factory default settings are restored for only the

parameters indicated in Table 2-3. The other parameters in the current Intercom configuration will remain unchanged.

Table 2-3. Factory Default Settings

ll button. The factory default settings are

ault values for the parameters indicated in Table 2-3.

To restore these parameters to the factory default settings:

CyberData Corporation 930181B Operations Guide

Figure 2-12. RTFM Switch Jumper

Installing the VoIP Intercom

Intercom Setup

To announce an Intercom’s current IP address:

1. Install the RTFM jumper.

2. After two seconds, the IP address will be announced.

Note If you

installed the RTFM jumper, and if you press the call button for 10 seconds, the default

factory settings will be initiated.

2.2.7 Adjust the Volume

You will be only able to adjust the volume through the network configuration page.

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Configure the Intercom Parameters

2.3 Configure the Intercom Parameters

To configure the Intercom online, use a standard web browser.

Configure each Intercom and verify its operation be an Intercom, refer to

All Intercoms are initially configured with the following default IP settings:

When configuring more than one Intercom, attach the Intercoms to the network and configure one

a time to avoid IP address conflicts.

Parame ter Factory Default Setting

IP Addressing static

IP Address 192.168.3.10

Web Access Username admin

Web Access Password admin

Subnet Mask 255.255.255.0

Default Gateway 192.168.3.1

Chapter A, “Mounting the Intercom” for instructions.

Table 2-4. Factory Default Settings

2.3.1 Log in to the Configuration Home Page

1. Open your browser to the Intercom IP address.

For the initial configuration of the Intercom, o

http://192.168.3.10

fore you mount it. When you are ready to mount

pen your browser to the default IP address:

Note Make sur

2. When prompted, use the following default W to access the Home Page (Figure 2-13):

Web Access Username: admin

Web Access Password: ad

CyberData Corporation 930181B Operations Guide

e that the PC is on the same IP network as the Intercom.

eb Access Username and Web Ac c ess Password

min

Figure 2-13. Home Page

Installing the VoIP Intercom

Configure the Intercom Parameters

3. On the Home Page, review the setup details and navigation buttons described in Ta bl e 2-5.

Table 2-5. Home Page Overview

Web Page Item Description

Device Name Shows the device name.

Serial # Device serial number.

Ethernet Address Device ethernet address.

IP Addressing Shows the current IP addressing setting (DHCP or static).

IP Address Shows the current IP address.

Subnet Mask Shows the current subnet mask address.

Default Gateway Shows the current default gateway address.

DNS Server 1 Shows the current DNS server 1address.

DNS Server 2 Shows the current DNS server 2address.

Speaker Volume (0-9) Shows the current volume level.

Microphone Gain (0-9) Shows the current microphone gain level.

Primary Dial-Out Shows the current primary dial-out number

Link to the Intercom Setup web page.

Link to the Network Setup web page.

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Configure the Intercom Parameters

Table 2-5. Home Page Overview (continued)

Web Page Item Description

Link to the SIP Setup web page.

Link to the Upgrade Firmware web page.

2.3.2 Configure the Network Parameters

1. Click the Network Setup button to open the Network Setup page (Figure 2-14).

Figure 2-14. Network Setup Page

2. On the Networ

k Setup page, enter values for the parameters indicated in Tab le 2-6.

Table 2-6. Network Setup Parameters

Web Page Item Description

IP Addressing* Select either DHCP IP Addressing or Static IP Addressing by

marking the appropriate radio button. If you select Static, configure the remaining parameters indicated in go to Step 3.

IP Address* Enter the Static IP address.

CyberData Corporation 930181B Operations Guide

Table 2-6. If you select DHCP,

Table 2-6. Network Setup Parameters (continued)

Web Page Item Description

Subnet Mask Enter the Subnet Mask address.

Default Gateway Enter the Default Gateway address.

DNS Server 1* Enter the DNS Server 1 address.

DNS Server 2* Enter the DNS Server 2 address.

Click this button to save your configuration settings. Changing a parameter that has an asterisk next to it will cause a system reboot when saved.

Link to the Intercom Setup page.

Link to the SIP Setup page.

Link to the Upgrade Firmware page.

Installing the VoIP Intercom

Configure the Intercom Parameters

Link to the Home page.

3. After changing the parameters, click Save Settings. This updates the changed parameters and reboots the Intercom if appropriate.

4. Connect the Intercom to the target network.

5. From a system on the same network as the Intercom,

open a browser with the new IP address of

the Intercom.

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Configure the Intercom Parameters

2.3.3 Set up the Intercom

1. Click the Intercom Setup button to open the Intercom Setup page. See Figure 2-15.

Figure 2-15. Intercom Setup

2. On the Int

ercom Setup page, enter values for the parameters indicated in Ta bl e 2-7.

Table 2-7. Intercom Setup Parameters

Web Page Item Description

Device Name Enter a descriptive name for this device (if desired).

Change Username Use this field to change the Web Access Username

Change Password Use this field to change the Web Access Password

Re-enter New Password Use this field to re-enter a new password

Speaker Volume (0 - 9) Shows the current volume level.

Microphone Gain (0 - 9) Shows the current microphone gain level.

Auxiliary Relay Allows you to enable or disable the auxiliary relay.

DTMF Relay Activation Code (3 digits) Use this field to enter the DTMF relay activation code.

Relay Activation Duration (0 - 9 seconds) Use this field to enter the relay activation duration.

CyberData Corporation 930181B Operations Guide

Table 2-7. Intercom Setup Parameters (continued)

POWER SUPPLY

30 VDC @ 1A

MAX.

Switching Diode

High PIV UltraFast

Solid State

Mechanical

Relay

Controlled Device

Depending Upon

AC or DC rated

Output Contacts

Requirements

Power Source

AC or DC

Controlled Device

Such As

Electric Door Strike

Strobe Light

VoIP Intercom

()

OUT

Web Page Item Description

Click on this button to save your configuration settings.

Click on this button to do an audio test. Generates a voice message for testing the Intercom audio quality and volume.

Link to the Network Setup page.

Link to the SIP Setup page.

Link to the Upgrade Firmware page.

Link to the Home page.

Installing the VoIP Intercom

Configure the Intercom Parameters

3. After changing the parameters, click Save Settings.

2.3.3.1 Auxiliary Relay

The CyberData VoIP Intercom provides an auxiliary relay that allows you to control an auxiliary device co-located with the Intercom via DTMF tones sent from the default dial-out extension.

Note The

three digit code for the auxiliary relay must be sent in conformance with RFC2833

DTMF generation.

Figure 2-16. Auxiliary Relay Wiring Diagram

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Configure the Intercom Parameters

2.3.4 Configure the SIP Parameters

1. Click SIP Setup to open the SIP Setup page (Figure 2-17).

Note For spec

http://www.cyberdata.net/suppo

ific server configurations, go to the following URL:

rt/voip/intercom.html

Figure 2-17. SIP Setup Page

2. On the S

IP Setup page, enter values for the parameters indicated in Ta b le 2-8.

Table 2-8. SIP Setup Parameters

Web Page Item Description

SIP Server* Enter the SIP server represented as either a numeric IP

address in dotted decimal notation or the fully qualified host name (FQHN) up to 64 characters.

Outbound Proxy Enter the Outbound Proxy as either a numeric IP address

in dotted decimal notation or the fully qualified host name (FQHN) up to 64 characters.

Remote SIP Port* Enter the Remote SIP Port number (default 5060).

Local SIP Port* Enter the Local SIP Port number (default 5060).

SIP User ID* Enter the SIP User ID (up to 25 alphanumeric characters).

CyberData Corporation 930181B Operations Guide

Installing the VoIP Intercom

Configure the Intercom Parameters

Table 2-8. SIP Setup Parameters (continued)

Web Page Item Description

Authenticate ID* Enter the Authenticate ID (up to 25 alphanumeric

characters).

Authenticate Password* Enter the Authenticate Password (up to 25 alphanumeric

characters).

SIP Registration* Enable/Disable SIP Registration.

Unregister on Reboot* • Select Yes to automatically unregister the Intercom when

it is rebooted.

•Select No to keep the Intercom registered when it is rebooted.

minutes).

Button Dial-Out: Primary Number Enter the button dial-out primary number.

Click this button to save your configuration settings. Changing a parameter that has an asterisk next to it will cause a system reboot when saved.

Link to the Intercom Setup page.

Link to the Network Setup page.

Link to the Upgrade Firmware page.

Link to the Home page.

3. After changing the parameters, click Save Settings.

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Upgrade the Firmware and Reboot the Intercom

2.4 Upgrade the Firmware and Reboot the Intercom

To upload the Intercom firmware from your PC:

1. Set up a TFTP server.

If you do not already have a TFTP server r

a TFTP Server”.

2. Retrieve the latest Intercom firmware from the CyberData website:

tp://www.cyberdata.net/support/voip/intercom.html

unning on your network, see Appendix B, “Setting up

3. Unzip the Intercom version file. This file may contain th

• Firmware file: 100-uImage-intcm

• Release notes

4. Copy the firmware files to be upgraded to the

• c:\tftp-root\for Windows

• /tftpboot/for Linux

5. Log in to the Intercom home page as instructed in Section 2.3.1, "Log in

Home Page".

6. Click the U

pgrade Firmware button to open the Firmware Upgrade page. See Figure 2-18.

Figure 2-18. Firmware Upgrade Page

appropriate TFTP server directory:

e following:

to the Configuration

7. Enter the IP address of your TFTP serve

CyberData Corporation 930181B Operations Guide

r into the TFTP Server IP parameter field.

Installing the VoIP Intercom

Upgrade the Firmware and Reboot the Intercom

8. Enter the firmware filename of the file to be uploaded into the New Filename parameter field.

For example, kernel filename "201-image-spk-sip.bin".

9. Click Up

Note This

load File.

starts the upload process. Once the Intercom has uploaded the file, the Uploading

Firmware countdown page appears, indicating that the firmware is being written to flash.

The Intercom will automatically reboot when the upload is complete. When the countdown finishes, the Firmware Upgrade page will refresh. The uploaded firmware filename should be displayed in the system configuration (indicating successful upload and reboot).

10. Repeat steps 8 and 9 if you

For example, App

lication filename "201-romdisk-spk-sip.img".

Ta bl e 2-9 shows the web

are uploading the Kernel and Application files.

page items on the Firmware Upgrade page.

Table 2-9. Firmware Upgrade Parameters

Web Page Item Description

System Configuration Shows the current configuration.

BootLoader Shows the current boot loader filename.

Firmware Shows the firmware for partition 1 and 2.

TFTP Server IP Enter the TFTP Server IP address.

New Filename Use this field to enter the new fi

application firmware file that you are uploading.

Click on this button to automatically upload the selected firmware and reboot the system.

le name for the kernel or

2.4.1 Reboot the Intercom

To reboot a Intercom, log in to the web page as instructed in Section 2.3.1, "Log in to the

Configuration Home Page".

1. Click U

pgrade Firmware to open the Firmware Upgrade page (Figure 2-19).

Link to the Network Setup page.

Link to the Intercom Setup page.

Link to go to the SIP Setup page.

Link to the Home page.

Click on this button to reboot the system.

Operations Guide 930181B CyberData Corporation

Installing the VoIP Intercom

Upgrade the Firmware and Reboot the Intercom

Figure 2-19. Reboot System Section

2. Click Reboot. A normal restart will occur.

CyberData Corporation 930181B Operations Guide

Appendix A: Mounting the Intercom

A.1 Mount the Intercom

Before you mount the Intercom, make sure that you have received all the parts for each Intercom. Refer to Ta bl e A-1.

Table A-1. Drop Ceiling Mounting Components (Part of the Accessory Kit)

Quantity Part Name Illustration

2 Outlet Box Plugs

2 Flush Mounting Plate

2 8-32 x 1/4" Flat Head Phillips Machine Screw

1 10-24 x 5/16" Pan Head Phillips Machine

Scre

Operations Guide 930181B CyberData Corporation

Link

Activity

Ethernet

Mount the Intercom

To mount the Intercom:

1. Plug the Ethernet cable into the Intercom Assembly (see Figure A-1). Section 2.2.5, "Network

Connectivity, and Data Rate" explains how the Li

nk and Status LEDs work.

Figure A-1. Network Connector Prior to Installation

CyberData Corporation 930181B Operations Guide

2. To fasten the Intercom:

4 x Mounting Screw

Face Plate

2 Gang Box

and

PCB Assembly

• For wall mounting, use the two 8-32 and the one 10-24 X 5/16" PAN HEAD PHILLIPS MACHINE SCREW to secure the Intercom.

Figure A-1. VoIP Intercom Assembly

X 1/4" FLAT HEAD PHILLIPS MACHINE SCREW

Mount the Intercom

Operations Guide 930181B CyberData Corporation

CONDUIT

HOLE PLUG

Not to Exceed 0.1"

CONDUIT

Mount the Intercom

If the thread on the conduit is longer than 3/8 inch, then a stop nut (not supplied) is required. Otherwise, use the outlet box plug to plug the exit hole.

Figure A-2. Mounting the VoIP Intercom Assembly

Figure A-3 shows the r

estrictions of the pipe going into the box.

Figure A-3. Pipe Restrictions

CyberData Corporation 930181B Operations Guide

Figure A-4 shows how to properly mount the VoIP Intercom.

Not Provided

Mounting Screw

Flush Mounting

Plate (2 x)

Machine Screw (2 x)

Flat Head Phillips

Figure A-4. Mounting

Mount the Intercom

Operations Guide 930181B CyberData Corporation

Mount the Intercom

CyberData Corporation 930181B Operations Guide

Appendix B: Setting up a TFTP Server

B.1 Set up a TFTP Server

Upgrading the VoIP Intercom firmware requires a TFTP server on which you access the Web interface where you can upload the firmware files.

B.1.1 In a LINUX Environment

To set up a TFTP server on LINUX:

1. Create a directory dedicated to the TFTP server, and directory.

2. Run the following command where /tftpboot

Step 1: the directory that contains the files

in.tftpd -l -s /tftpboot/your_direc

B.1.2 In a Windows Environment

You can find several options online for setting up a Windows TFTP server. This example explains how to use the Solarwinds freeware TFTP server, which you can download at:

http://www.tucows.com/preview/326445

To set up a TFTP server on Windows:

1. Install and start the software.

2. Select F

3. Make a note of the default directory name, and then move the firmware files to be uploaded to that

ile/Configure/Security tab/Transmit Only.

directory.

move the files to be uploaded to that

/ is the path to the directory you created in

to be uploaded. For example:

tory_name

B.1.3 In a Solarwinds Server Environment

You can find several options online for setting up a Solarwinds server. This example explains how to use the Solarwinds freeware TFTP server, which you can download at:

http://www.cyberdata.net/support/voip/solarwinds.html

Operations Guide 930181B CyberData Corporation

Set up a TFTP Server

CyberData Corporation 930181B Operations Guide

Appendix C: Troubleshooting/Technical Support

C.1 Frequently Asked Questions (FAQ)

Go to the following URL to see CyberData’s list of frequently asked questions:

http://www.CyberData.net/support/voip

C.2 Documentation

The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation at:

www.CyberData.net—>Support—>Drivers, Utilities & Manuals—>VoIP Products

C.3 Contact Information

Contact CyberData Corporation

2555 Garden Road Monterey, CA 93940 USA www.CyberData.net Phone: 800-CYBERDATA (800-292-3732) Fax: 831-373-4193

Sales Sales 831-373-2601 Extension 334

Technical Support

Returned Ma

terials

Authorization

Phone: 831-373-2601 Extension 333 Email: support@CyberData.net

To return the product, contact the CyberData Returned Materials Authorization (RMA) department at:

Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net

When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside approved RMA number. Send the product, in its original package, to the following address:

of the original shipping package. No product will be accepted for return without an

CyberData Corporation 2555 Garden Road Monterey, CA 93940 Attention: RMA "you

Operations Guide 930181B CyberData Corporation

r RMA number"

Warranty

C.4 Warranty

CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

If the product is out-of-warranty and fails, a flat rate r price will be assessed. Repair costs for products that are in warranty, but damaged by improper modifications or abuse, will be charged at the out-of-warranty rate. Products returned to CyberData, both in and out-of-warranty, are shipped to CyberData at the expense of the customer. Charges for shipping repaired products back to the customer will be paid by CyberData.

epair charge of one half the product purchase

CyberData Corporation 930181B Operations Guide

Index

Numerics

100 Mbps indicator light 11

AC voltages 2, 7 act light 12 address, configuration login 16 announcing a intercom’s IP address 13, 14, 15 asterisk 19 audio encodings 4 auxiliary relay 20, 21

baud rate

verifying 11

default IP settings 16 default login address 16 DHCP Client 3 DHCP IP addressing 18 dimensions 4 DNS server 19 dual speeds 11

ethernet cable 28 expiration time for SIP server lease 23

factory default settings 14 firmware upgrades 33

changing

the web access password 20 configurable parameters 17, 18, 20, 22, 25 configuration

default IP settings 16

network 18

SIP 22

using Web interface 16 configuration home page 16 CyberData contact information, c

support, service 35

orporate, sales, tech

default

gateway 16

intercom settings 37

IP address 14, 16

subnet mask 14, 16

username and password 14, 16

web login username and password 16 default gateway 16, 19 default intercom settings 14

green link light 11

home page 16 http web-based configuration 3

illustration of intercom mounting process 27 installation, typical intercom system 1 intercom configuration

default IP settings 16

intercom configuration page

configurable parameters 17, 18, 20, 22, 25 intercom operations, verifying 20 intercom setup 20 IP address 14, 16, 18, 25 IP addressing 18

default setting 14, 16

Operations Guide 930181B CyberData Corporation

lease, SIP server expiration time 23 link LED 28 link light 11 Linux, setting up a TFTP server on 33 local SIP port 22 log in address 16

mounting an intercom 27

network activity, verifying 12 network configuration of intercom 18 network rate 4 Network Setup 18

orange link light 11 outbound proxy 22

packet time 4 part number 4 parts list 5 password

changing for web configuration access 20 for SIP server login 23 login 16 restoring the default 14, 16

port

local SIP 22

remote SIP 22 power requirement 4 product

configuring 16

mounting 27

parts list 5 product features 3 product overview

product features 3

product specifications 4

supported protocols 3

supported SIP serv

typical system installation 1 product specifications 4 protocols supported 3

ers 4

reboot 25 registration and expiration, SIP server lease 23 remote SIP port 22 reset test function management switch 13 resetting the IP address to the default 27, 35 restoring factory default settings 14, 37 RMA returned materials authorization 35 RTFM jumper RTFM jumper switch 13 RTFM switch 13, 14 RTP/AVP 4

9, 13, 15

server address, SIP 22 setting up a TFTP server 33 setting up an intercom 6 settings, default 14 SIP (session initiation protocol) 3 SIP Configuration 22 SIP configuration

SIP Server 22 SIP registration 23 SIP server 22

SIP servers supported 4 solarwinds 33 speaker output 4 static IP addressing 18 status LED 28 subnet mask 14, 16, 19 supported protocols 3

technical support, contact information 35 TFTP server 3, 33

unregister, from SIP server 23 user ID

for SIP server login 23

CyberData Corporation 930181B Operations Guide

user ID, SIP 22 username

changing for web configuration access 20 default for web configuration access 16 restoring the default 14, 16

verifying

baud rate 11 intercom operations 20 network activity 12 network connectivity 11

warranty 36 web access password 14, 16 web access username 14, 16 web configuration log in address 16 web-based intercom configura weight 4 Windows, setting up a TFTP server on 33

tion 16

yellow act light 12 yellow link light 11

Operations Guide 930181B CyberData Corporation

CyberData Corporation 930181B Operations Guide

CyberData VoIP Intercom User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 Product Overview

1.1 Typical System Installation

1.2 Product Features

1.3 Supported Protocols

1.4 Supported SIP Servers

1.5 Product Specifications

2 Installing the VoIP Intercom

2.1 Parts List

2.2 Intercom Setup

2.2.1 VoIP Intercom Connections

2.2.2 Connecting a Device to the Relay

2.2.3 Identifying the VoIP Intercom Connectors

2.2.4 Call Button and Indicator Light

2.2.4.1 Initial Power

2.2.4.2 Calling

2.2.5 Network Connectivity, and Data Rate

2.2.5.1 Verify Network Activity

2.2.6 RTFM Switch Jumper

2.2.6.1 Announcing the IP Address

2.2.6.2 Restoring the Factory Default Settings

2.2.6.3 Restore the Factory Default Settings

2.2.7 Adjust the Volume

2.3 Configure the Intercom Parameters

2.3.1 Log in to the Configuration Home Page

2.3.2 Configure the Network Parameters

2.3.3 Set up the Intercom

2.3.3.1 Auxiliary Relay

2.3.4 Configure the SIP Parameters

2.4 Upgrade the Firmware and Reboot the Intercom

2.4.1 Reboot the Intercom

Appendix A: Mounting the Intercom

A.1 Mount the Intercom

Appendix B: Setting up a TFTP Server

B.1 Set up a TFTP Server

B.1.1 In a LINUX Environment

B.1.2 In a Windows Environment

B.1.3 In a Solarwinds Server Environment

Appendix C: Troubleshooting/Technical Support

C.1 Frequently Asked Questions (FAQ)

C.2 Documentation

C.3 Contact Information

Contact CyberData Corporation

Sales Sales 831-373-2601 Extension 334

Technical Support

C.4 Warranty

Index