RING CENTRAL CONFIGURATION GUIDE:
V3 PAGING SERVER
Document Part #931042C
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 1
RingCentral Configuration Guide: V3 Paging Server
Document #931042C
COPYRIGHT NOTICE:
© 2015, CyberData Corporation, ALL RIGHTS RESERVED.
This configuration guide and related materials are the copyrighted property of CyberData
Corporation. No part of this configuration guide or related materials may be reproduced or
transmitted, in any form or by any means (except for internal use by licensed customers), without
prior express written permission of CyberData Corporation. This configuration guide, and the
products, software, firmware, and/or hardware described in this configuration guide are the
property of CyberData Corporation, provided under the terms of an agreement between
CyberData Corporation and recipient of this configuration guide, and their use is subject to that
agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
configuration guide or the products, software, firmware, and/or hardware described herein, and
CyberData Corporation assumes no liability for damages or claims resulting from any use of this
configuration guide or such products, software, firmware, and/or hardware. CyberData
Corporation reserves the right to make changes, without notice, to this configuration guide and to
any such product, software, firmware, and/or hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products
are subject to the GNU General Public License (GPL) and Lesser GNU General Public License
(LGPL) “open source” or “free software” licenses. Some of this Open Source Software may be
owned by third parties. Open Source Software is not subject to the terms and conditions of the
CyberData COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and
distribute any Open Source Software is determined by the terms of the GPL, LGPL, or third
party, according to who licenses that software. Software or firmware developed by CyberData
that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of
CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered
without explicit written permission from CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may
be the trademarks or registered trademarks of their respective owners.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 2
Revision Information
Revision 931042C was released on March 17, 2015, and has the following changes:
• Added Polycom Paging sub-section to Section 3.0 “Installation Options.”
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 3
Table of Contents
1.0 Setup Diagram .......................................................................................................................... 4
2.0 Test Setup Equipment ............................................................................................................... 5
3.0 Installation Options ................................................................................................................... 6
4.0 Before You Start ....................................................................................................................... 8
5.0 Configuration Procedure: Paging Extension ........................................................................... 12
6.0 Configuration Procedure: Nightringer .................................................................................... 23
7.0 Frequently Asked Questions ................................................................................................... 30
8.0 Contact CyberData Corporation ............................................................................................. 32
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
1.0 Setup Diagram
Figure 1-1. Interoperability Test Infrastructure - SIP
Doc. 931042C Page 4
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 5
2.0 Test Setup Equipment
This section describes the products used for interoperability testing with RingCentral.
Table 2-1. Setup Equipment
EQUIPMENT MODEL or PART NUMBER FIRMWARE VERSION
CYBERDATA V3
PAGING SERVER
POLYCOM VVX 300 5.2.0.8330
SNOM 360 snom360-SIP 8.4.31
LINKSYS SRW208MP 1.0.4
011146 V7.1.1b09
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 6
3.0 Installation Options
This section describes two possible types of paging using a CyberData V3 Paging Server in a
RingCentral installation:
• IP Paging
• IP to Analog Paging
Each solution is an example and not an exhaustive list of all possible installation options. It is
common to install a V3 Paging Server for the purpose of aggregating multicast-supported IP
phones, IP paging devices, and analog paging equipment or any combination thereof.
The CyberData V3 Paging Server offers a robust feature set by serving both IP and analog pages
to a combination of multicast-enabled IP paging endpoints in addition to legacy analog
amplifiers and zone controllers that may already be installed in a particular location. The V3
Paging Server facilitates a versatile and scalable overhead paging solution.
IP Paging is supported by accepting audio from a SIP call and serving the page as a multicast to
up to 100 configurable multicast addresses. Each group, consisting of a unique multicast address
and port number, can be password controlled for added security. Page menu options are voice
prompted and can be selected by entering digits into your RingCentral IP phone.
Additionally, the V3 Paging Server supports Polycom Group Paging mode and can transmit
multicast pages to Polycom IP phones using UC Software 4.0.0 and higher.
When a multicast page is sent to the multicast-enabled endpoints on the network in a page group,
such as CyberData IP speakers and paging amplifiers, you may also forward the group page to
the analog Page Port and RCA Line Level outputs connected to legacy analog amplifiers and
zone controllers. The V3 Paging Server also supports dry relay contacts for contact closure to
initiate a page where required for Page Port or RCA Line Level input connections to analog
devices.
Our VoIP Technical Support team maintains a matrix of compatible analog amplifiers on our
website that you may use to verify compatibility and view/download sample wiring diagrams for
connections from a V3 Paging Server. The CyberData “Connecting to Compatible Analog
Amplifiers” matrix is available on our website here:
http://www.cyberdata.net/support/devicecompatibility/index.html
You are more than welcome to Contact CyberData VoIP Technical Support for assistance with
verifying connections from a V3 Paging Server to a specific analog amplifier or zone controller
before purchasing your device.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 7
Need to tie in your background music? Incorporating background music from an analog RCA
Line Level source can be realized using the RCA Level Level Input on the V3 Paging Server
with an option to loop audio from the input to the analog Page Port or RCA Line Level outputs.
All CyberData IP endpoints can join multicast groups and prioritize broadcasts based on
configurable prioritized groups.
The paramount advantage to choosing a CyberData V3 Paging Server is the ability to aggregate
your paging endpoints, whether analog, digital, or both, using only one RingCentral user
extension for a cost-effective and comprehensive overhead paging solution.
IP Paging Solution
There is no better time like the present to install an IP Paging solution using SIP and multicast
technologies on your computer network. Eliminate messy, complicated wiring by installing a V3
Paging Server and your choice of PoE, multicast-enabled IP paging endpoints from CyberData.
Figure 3-1. IP Paging Solution
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 8
IP to Analog Paging
Extend the longevity of your analog paging infrastructure and convert to IP Paging simply by
adding a flexible and scalable CyberData V3 Paging Server for an IP to Analog Paging solution.
Figure 3-2. IP to Analog Paging Solution
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 9
Polycom Group Paging
Expand your IP paging solution by aggregating a legacy analog overhead paging infrastructure
with your Polycom IP phones using the CyberData V3 Paging Server.
The V3 Paging Server sends multicast pages to CyberData IP Paging Endpoints and Polycom IP
phones in addition to forwarding pages and background music to a flexible analog interface for a
comprehensive paging solution.
A single phone call to the V3 Paging Server’s extension can reach all multicast-enabled devices
on your network and overhead speakers at the same time.
Figure 3-2. Polycom Group Paging
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 10
Features
• Voice prompted paging menu
• Up to 100 configurable, password controlled zones or “paging groups”
• DTMF zone selection for IP zone control
• DTMF pass-through for analog zone control
• Dry relay contact closure for page initiation
• Delayed paging
• Web-based graphical user interface or TFTP/HTTP remote configuration
• RCA Line Level input connection for background music
• RCA Line Level output (10k Ohms @ 2 VPP)
• Page Port output (600 Ohms @ 5 VPP)
Caveats
Please be advised only multicast-supported IP phones may be aggregated into a multicast paging
group. Currently, other than Polycom IP Phones capable of running UC Software version 4.0.0
and higher, RingCentral sells the following models tested for compatibility through a CyberData
reseller:
• Cisco SPA 514G
• Cisco SPA 525G
These models support up to 2 multicast groups (multicast address and port number) when
running firmware version 3.2.2. Refer to Cisco documentation for configuration details.
If you are comfortable with manual configuration, you may want to review the complete list of
compatible multicast-supported IP phones on our website here:
http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/documentation/930631A_
v3_paging_server_compatibility_guide.pdf
A complete list of IP phones tested with RingCentral is published in RingCentral Knowledge
Article 3619.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 11
4.0 Before You Start
This configuration guide documents the integration process of a CyberData V3 Paging Server.
Network Advisories
RingCentral uses a Fully Qualified Domain Name (FQDN) for the SIP server and Outbound
Proxy addresses. The CyberData paging server needs to perform a DNS A query to resolve the
IP address of RingCentral’s Outbound Proxy FQDN. It is necessary to ensure the configured
DNS server(s) have an A record for the Outbound Proxy address.
In addition, be sure to verify the following ports are available for the paging server to use:
• UDP 5060-5061, 5090 (SIP)
• UDP 10500 (RTP)
The paging server will need to traverse the public internet in order to operate with RingCentral in
the cloud.
The paging server’s paging extension uses SIP port 5060 to receive SIP messages. The
Nightringer extension uses SIP port 5061 to receive SIP messages. Both extensions will send SIP
messages to port 5090, the port used by RingCentral’s Outbound Proxy.
SIP ports 5060-5061 and RTP port 10500 are the default values on all noted firmware levels.
Alternatively, SIP ports for the paging extension are configurable on the SIP Configuration
page of the web interface. Use the Nightringer Configuration page to configure SIP ports for
the Nightringer extension.
The RTP port setting on the SIP Configuration page is used for both extensions.
Product Documentation and Utilities
Before you start, download the Operation and Quick Start guides from the speaker’s product
webpage:
http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/index.html
The CyberData Discovery Utility can be used to locate CyberData devices on your network.
You may download it from the following web address:
http://www.cyberdata.net/support/voip/discovery_utility.html
Note: DHCP addressing mode is enabled on default on all noted firmware levels.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 12
5.0 Configuration Procedure: Paging Extension
When integrating with RingCentral, the paging server must be provisioned as an IP phone
associated with a user extension. Provisioning as a Paging Device does not allow the caller to
receive audio from the paging server to hear voice prompts from the page menu or enter DTMF
digits for page menu selections, group passwords, or pass-through to an analog amplifier or zone
controller for analog zone control.
Add an IP Phone
This section describes the process of creating a user, provisioning an IP phone, and registering
the paging extension that you will use for paging with RingCentral. First, you must designate a
RingCentral User for the paging server.
Use the following steps to create a user and provision an IP phone for the paging extension
through the RingCentral Admin Portal.
1. Login to the RingCentral Admin Portal at https://service.ringcentral.com.
Figure 5-1. RingCentral Admin Portal Login
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
2. From the [n] Users menu, click the Add button.
Figure 5-2. Add User Button
Doc. 931042C Page 13
3. A popup window labeled Add User will appear. Complete the fields and click Save.
Figure 5-3. Add User Popup
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
4. A confirmation popup labeled Confirmation will appear. Click the Add phone
button to associate an IP phone for the paging server and proceed to the next step.
Figure 5-4. Add User Confirmation
5. A Welcome email will be sent to the email address from the Add User popup. Be sure
to follow the instructions in the Welcome email to activate the extension.
6. You will be asked to select a phone type. Click the Select button to choose an
Existing Phone.
Figure 5-5. Select Phone Type
Doc. 931042C Page 14
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
7. Next, you will be taken to a six-step ordering process to set up a RingCentral
DigitalLine. Click the Select button to choose an Existing Phone and follow the steps in
the screen to ordering window to complete your order.
Figure 5-6. Select Phone Type – Order Processing
Doc. 931042C Page 15
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
8. From the Phones & Devices menu, select User Phones and select the user phone
designated for the paging server. Click Setup and Provision.
Figure 5-7. Setup and Provision
Doc. 931042C Page 16
9. A popup window labeled Assisted provisioning – Step 1 will appear. Select Other
Phone and click Next.
Figure 5-8. Assisted provisioning – Step 1
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
CyberData SIP Field
RingCentral SIP Field
SIP Server
SIP Domain (without colon and port number)
SIP User ID
User Name
Authenticate ID
Authorization ID
Authenticate Password
Password
Outbound Proxy
Outbound Proxy address before colon
10. A popup window labeled Assisted Generic IP Phone/Adaptor Provisioning will
appear. You will use the provisioning information to register the paging extension with
RingCentral.
Figure 5-9. IP Phone Provisioning Information
Doc. 931042C Page 17
Note: The Password has been obscured. These values are published only for reference.
SIP Fields Table
Use the following table to determine how the RingCentral SIP field values above correlate to the
CyberData SIP field values.
Table 5-1. SIP Fields Table
Outbound Proxy Port
Port number following colon in Outbound Proxy
address
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 18
Configure SIP Parameters
You may feel more comfortable with web-based configuration or provisioning using templates.
Both methods are documented in this configuration guide. Be sure to review the paging server’s
operation guide for complete information on configuration through the web interface and
CyberData’s “autoprovisioning” method using templates via HTTP and TFTP protocols.
If you are configuring through the web interface, use the following steps to login to the web
interface of your CyberData device.
1. Click Launch Browser from the CyberData Discovery Utility or point your browser
to the CyberData device’s IP address to access the Home Page of the web interface.
2. Enter the default credentials when prompted and click the Log In button.
Username: admin
Password: admin
Figure 5-10. Web Interface Login
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Figure 5-11. Home Page of Paging Server Web Interface
Doc. 931042C Page 19
3. On the Home Page, click SIP Config on the left hand side of your screen to access the
SIP Configuration page.
Note: The firmware version and registration status for the paging extension and
Nightringer extensions appear here.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
4. Enter the provisioning information from the Assisted Generic IP Phone
Provisioning popup window. Note the Local SIP Port is set to 5060 on default and is
used by the paging server as its source port for the paging extension configured on this
page.
5. Set the Re-registration Interval (in seconds) to 30 seconds.
6. Click Save and Reboot to store changes.
Figure 5-12. SIP Configuration
Doc. 931042C Page 20
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 21
Autoprovisioning
If you are autoprovisioning the paging server, use the SIP Settings in the autoprovisioning
template to register the paging extension with RingCentral.
An autoprovisioning template is provided in the respective firmware folder available on the
Downloads tab of the product webpage here:
http://www.cyberdata.net/products/voip/digitalanalog/ceilingspkr2/downloads.html
Be sure to use the autoprovisioning template for the firmware version running on the paging
server. The firmware version can be verified on the Home page of the web interface.
Refer to the Operations Guide for instructions on autoprovisioning configuration.
Figure 5-13. Autoprovisioning Template Example – SIP Settings
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 22
Note: These example values are published only for reference. The SIPAuthPassword
value should be the actual value from the Assisted Generic IP Phone Provisioning
popup window.
Verify the Paging Extension is Registered
After the paging server has rebooted and initialized, refresh the Home page of the web interface.
Your device should show as [Registered with SIP Server] in green text on the bottom of the
Home Page of the web interface as well as at the top of the SIP Configuration page next to
Enable SIP Operation. See Figure 5-11 and Figure 5-12.
Additionally, you may verify the paging extension is registered with RingCentral through the
admin portal. From the Phones & Devices menu, select User Phones and the IP Phone you just
created for the paging extension. The status should show as “online” in the Device Details.
Figure 5-14. Device Details – Status
Make a Test Call
Once your paging extension has registered with RingCentral, you may use any RingCentral
phone to dial the paging extension.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 23
6.0 Configuration Procedure: Nightringer
What is a Nightringer?
The CyberData V3 Paging Server offers a secondary SIP extension called Nightringer in
addition to the primary extension used for paging.
The Nightringer plays a customizable ring tone when an incoming call is detected. The
Nightringer extension can be added to ring groups for simultaneous ringing. When added to a
ring group, the Nightringer will ring until a ring group member picks up the call. The
Nightringer stops ringing when the call is answered by a ring group member or when the caller
disconnects before a ring group member picks up the call. The Nightringer extension cannot
answer a call.
Provisioning Nightringer with RingCentral
Provisioning a Nightringer extension with RingCentral requires creating a user and provisioning
an IP phone in the same manner as the paging extension in Section 5.0 “Configuration
Procedure: Paging Extension.” Therefore, if you plan to use the Nightringer extension you will
need a total of two RingCentral users associated with IP Phones.
It is important to note the Paging Extension and Nightringer Extension must use separate sets of
SIP extension parameters. That is, each must be assigned their own SIP extension. The
Nightringer cannot use the same provisioning information already in use by the Paging
Extension (and vice versa).
To be clear, when integrating with RingCentral the Nightringer extension must be provisioned as
an IP phone rather than a Paging Device in order to allow the Nightringer to ring.
If the Nightringer is provisioned and registered as a Paging Device, the Nighringer will only ring
for 2 seconds before the call is cancelled by the RingCentral server. Thus, it is necessary to
provision the Nightringer as an IP phone for full functionality. Please consult with RingCentral
for costs associated with IP phone provisioning on your account.
Note: For voice paging, provision the paging extension as an IP phone associated with a
user extension by following the instructions in Section 5.0 “Configuration Procedure:
Paging Extension.
Once you have created a user and associated an IP phone for the Nightringer extension, proceed
to Configure the Nightringer SIP Parameters.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 24
Refer to the popup window labeled Assisted Generic IP Phone/Adaptor Provisioning after
following assisted provisioning steps for the Nightringer. You will use the provisioning
information to register the Nightringer extension with RingCentral.
Figure 6-1. Nightringer’s IP Phone Provisioning Information
Note: The Password has been obscured. These values are published only for
reference.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
CyberData Nightringer Field
RingCentral SIP Field
SIP Server
SIP Domain (without colon and port number)
User ID
User Name
Authenticate ID
Authorization ID
Authenticate Password
Password
Outbound Proxy
Outbound Proxy address before colon
Doc. 931042C Page 25
SIP Fields Table
Use the following table to determine how the RingCentral SIP field values above correlate to the
CyberData Nightringer field values.
Table 6-1. SIP Fields Table
Outbound Proxy Port
Port number following colon in Outbound Proxy
address
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 26
Configure Nightringer SIP Parameters
If you are configuring the Nightringer extension through the web interface, use the following
steps to register Nightringer with RingCentral.
1. Review Configure the SIP Parameters.
2. From the Home page of the web interface, click Nightringer from the left hand side
of the screen.
Figure 6-2. Home Page of the Web Interface – Nightringer Button
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
3. Enter the provisioning information from the Nightringer's Assisted Generic IP
Phone/Adaptor Provisioning popup. Note the Local SIP Port is set to 5061 on default and
is used by the paging server as its source port for the Nightringer extension configured on
this page.
4. Set the Re-registration Interval (in seconds) to 30 seconds.
5. Click Save and Reboot to store changes.
Figure 6-3. Nightringer Configuration Page of the Web Interface
Doc. 931042C Page 27
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 28
Autoprovisioning
If you are autoprovisioning the paging server, use the Nightringer Settings in the
autoprovisioning template to register the Nightringer with RingCentral.
Figure 6-4. Autoprovisioning Template Example – Nightringer Settings
Note: These example values are published only for reference. The
NightringerAuthPassword value should be the actual value from the Nightringer's
Assisted Generic IP Phone/Adaptor Provisioning popup.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 29
Verify the Nightringer is Registered
After the paging server has rebooted and initialized, refresh the Home page of the web interface.
Your device should show as [Registered with SIP Server] in green text on the bottom of the
Home Page of the web interface as well as at the top of the Nightringer Configuration page next
to Enable Nightringer. See Figure 6-2 and Figure 6-3.
Additionally, you may verify the Nightringer is registered with RingCentral through the admin
portal. From the Phones & Devices menu, select User Phones and the IP Phone you just
created for the Nightringer. The status should show as “online” in the Phone Details.
Figure 6-5. Nightringer Phone Details – Status
Make a Test Call
Once your device has registered with RingCentral, you may use any RingCentral phone to dial
the Nightringer extension.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 30
7.0 Frequently Asked Questions
Q: My paging server shows it is registered in the web interface. However, calls do not connect
to the paging extension. What can I do to fix this?
A: CyberData VoIP Technical Support has identified a registration bug affecting firmware
versions 7.0.0 and 7.1.0. The bug results in the paging server periodically losing registration
with RingCentral, where all calls to the paging server will fail until it registers again. You may
be experiencing this issue with the paging extension or the Nightringer extension.
There are two workaround options:
1. Downgrade the firmware to version 6.3.1. You’re welcome to download firmware
version 6.3.0 from our website here.
Firmware upgrades are HTTP based and can be performed using a web browser.
Firmware upgrade instructions and advisories are located in Section 2.5 “Upgrading the
Firmware” on pages 63-65 of the Operations Guide (pgs. 71-73 of the .pdf).
After upgrading firmware, please be sure to back up your configuration and perform a
factory reset. Factory reset instructions are located in Section 2.3.7 “Restore the Factory
Default Settings” on page 12 of the Operations Guide (pg. 20 of the.pdf).
After restoring defaults and reconfiguring your paging server, be sure to set the Reregistration Interval (in seconds) to 100 seconds on the SIP configuration page for the
paging extension. Setting the Re-registration Interval (in seconds) to 100 seconds allows
all calls to the speaker in the paging group to be successfully completed.
Please note the lowest value for the Re-registration Interval (in seconds) setting on
firmware version 6.3.1 is 100 seconds. However, if the paging server receives a request
in a SIP 200 OK contact binding for a lower interval than 100 seconds, it will actually
register every 30 seconds. The paging server is hard coded to deduct a certain number of
seconds from the configured interval in order to re-register in a timely manner.
Please be advised it is not possible to use the Nightringer extension with RingCentral on
firmware version 6.3.1. See option 2.
2. GA candidate firmware version 7.1.1b09, as documented in this configuration guide, is
undergoing long-term Quality Assurance testing and includes a fix for the registration
issues mentioned here.
Contact CyberData VoIP Technical Support for access to the GA candidate ahead of the
GA release. Please be advised the firmware version number may change at the discretion
of CyberData Corporation.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 31
Q: We only need one paging group and do not want to pay for a RingCentral user. Is there a
way to provision the paging extension as a Paging Device?
A: If you only want to use one paging group and do not need to set a security code for the
paging group, it is possible to provision the paging extension as a Paging Device and add the
Paging Device to a RingCentral Paging Group. Keep in mind that when you call the paging
group extension, the prompt you will hear to begin your voice page is coming from RingCentral
and not the paging server.
First, you may follow the instructions for provisioning a Paging Device and adding it to a Paging
Group in the RingCentral Configuration Guide: V2 SIP-Enabled IP Speakers or
RingCentral Configuration Guide: V2 SIP-Enabled Amplifiers configuration guides. This
process is documented in Section 4.0 “Configuration Procedure: Auto-Answer Paging” of each
configuration guide. Each were written for the respective device but the process is the same for
the paging server’s paging extension.
Next, be sure to set the option to Bypass DTMF on the PGROUPS Configuration page of the web
interface. This option will bypass the paging menu that normally plays to the caller and
automatically forwards all pages to paging group 00. Any configured security codes will be
ignored.
Figure 7-1. PGROUPS Configuration – Bypass DTMF
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
RING CENTRAL CONFIGURATION GUIDE: V3 PAGING SERVER
Doc. 931042C Page 32
When autoprovisioning, set BypassDTMF to Yes under PagingGroupSettings.
Figure 7-2. Autoprovisioning Example – Bypass DTMF
8.0 Contact CyberData Corporation
Sales
For sales-related questions, please visit our Contact CyberData Sales web page for more
information.
Technical Support
For CyberData Technical Support, please submit a Contact CyberData VoIP Technical Support
form on our website.
The CyberData VoIP Technical Support Contact form initiates a troubleshooting ticket which
CyberData uses for quality assurance purposes.
Additionally, the Contact VoIP Tech Support form tells us which phone system you are using,
the make and model of the network switch, and other essential troubleshooting information we
need to efficiently assist with a resolution. Please also include as much detail as possible in the
Describe Problem section of the form. Your installation is extremely important to us.
Documentation Feedback
We realize changes to the software or hardware of the RingCentral Cloud PBX solution may
render this document obsolete. We welcome and encourage documentation feedback to ensure
continued applicability.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
Loading...