RING CENTRAL CONFIGURATION GUIDE:
SIP PAGING ADAPTER (SPA)
Document Part #931050B
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA)
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RingCentral Configuration Guide: SIP Paging Adapter (SPA)
Document #931050B
COPYRIGHT NOTICE:
© 2017, CyberData Corporation, ALL RIGHTS RESERVED.
This configuration guide and related materials are the copyrighted property of CyberData
Corporation. No part of this configuration guide or related materials may be reproduced or
transmitted, in any form or by any means (except for internal use by licensed customers), without
prior express written permission of CyberData Corporation. This configuration guide, and the
products, software, firmware, and/or hardware described in this configuration guide are the
property of CyberData Corporation, provided under the terms of an agreement between
CyberData Corporation and recipient of this configuration guide, and their use is subject to that
agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
configuration guide or the products, software, firmware, and/or hardware described herein, and
CyberData Corporation assumes no liability for damages or claims resulting from any use of this
configuration guide or such products, software, firmware, and/or hardware. CyberData
Corporation reserves the right to make changes, without notice, to this configuration guide and to
any such product, software, firmware, and/or hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products
are subject to the GNU General Public License (GPL) and Lesser GNU General Public License
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Revision Information
Revision 931050A was released on March 16, 2015.
Revision 931050B was released on September 18, 2017.
• This revision features new device photos and updated configuration process
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Table of Contents
Table of Contents ............................................................................................................................ 3
1.0 Setup Diagram .......................................................................................................................... 4
2.0 Test Setup Equipment ............................................................................................................... 5
3.0 Installation Options ................................................................................................................... 6
4.0 Before You Start ..................................................................................................................... 13
5.0 Configuration Procedure: Auto-Answer Paging ..................................................................... 13
6.0 Configuration Procedure: Voice-Prompted Paging ................................................................ 30
7.0 Configuration Procedure: Nightringer .................................................................................... 42
8.0 Multicast Configuration .......................................................................................................... 48
9.0 Frequently Asked Questions ................................................................................................... 56
10.0 Contact CyberData Corporation ........................................................................................... 57
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RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA)
1.0 Setup Diagram
Figure 1-1. Interoperability Test Infrastructure - SIP
Doc. 931050B Page 4
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2.0 Test Setup Equipment
This section describes the products used for interoperability testing with RingCentral.
Table 2-1. Setup Equipment
EQUIPMENT MODEL or PART NUMBER FIRMWARE VERSION
CYBERDATA SIP PAGING
ADAPTER
POLYCOM VVX 300 5.2.0.8330
SNOM 360 snom360-SIP 8.4.31
LINKSYS SRW208MP 1.0.4
011233
v11.7.2
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3.0 Installation Options
Connecting your phone system to an analog overhead paging infrastructure doesn’t have to be
complicated. While CyberData offers numerous SIP-enabled IP paging endpoints with analog
outputs, the SIP Paging Adapter (SPA) was specifically designed as the best product for
interfacing IP phone systems such as RingCentral Cloud PBX to legacy analog overhead paging
infrastructures.
IP Audio Sourcing
IP Paging is accomplished with your choice of two audio sources:
• SIP
• Multicast
SIP is supported on RingCentral Cloud PBX by provisioning a SPA as an IP phone or a free
Paging Device. Users can dial a designated extension or a paging group extension, depending on
the business need, to play a stored message or make a live page. Provisioning as a free Paging
Device enables auto-answer live paging at no additional cost.
As a multicast-enabled paging endpoint, the SPA can receive a multicast page from up to 10
configurable and priority-based paging groups. Each paging group consists of a unique multicast
address and port number. Using a CyberData V3.1 Paging Server or a Polycom IP phone
supporting Polycom’s Group Paging feature, you can send multicast pages to the SPA, overhead
speakers, and multicast-enabled IP phones on the network at the same time.
Best of all, the SIP Paging Adapter provides the capability to use SIP and multicast
simultaneously for priority-based IP paging.
Analog Interface
Often, overhead paging is overlooked when migrating to a VoIP phone system from a legacy
analog phone system. You may be wondering how to approach an IP to analog paging solution.
CyberData recommends considering the following questions before implementing IP paging:
• How many paging groups or zones are needed?
• Do you want to page IP phones and overhead speakers at the same time?
• What is the input specification of the analog amplifier or zone controller connected to the
overhead speakers?
• Does the analog amplifier or zone controller require DTMF pass-through for analog zone
control?
• Does the analog amplifier or zone controller require contact closure to start the page?
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For ease of installation, the SPA offers a flexible analog interface to connect to a wide variety of
analog amplifiers and zone controllers.
The Page Port output supports a standard 600 Ohms output with DTMF pass-through capability
for analog amplifiers and zone controllers requiring TEL input connections from a legacy phone
system. The SPA’s RCA Line Level output allows for connections to analog amplifiers and
mixers which may not offer a Page Port or TEL input for paging. Both analog outputs can utilize
the dry relay contacts for contact closure (also known as “dry relay contact switching”) to initiate
a page where required.
Our VoIP Technical Support team maintains a matrix of compatible analog amplifiers on our
website that you may use to verify compatibility and view/download sample wiring diagrams for
connections from a SIP Paging Adapter. The CyberData “Connecting to Compatible Analog
Amplifiers” matrix is available on our website here:
http://www.cyberdata.net/connecting-to-analog-amplifiers/
You are more than welcome to Contact CyberData VoIP Technical Support for assistance with
verifying connections from a SIP Paging Adapter to a specific analog amplifier or zone
controller before purchasing your device.
Need to tie in your background music? Incorporating background music from an analog RCA
Line Level source can be realized using the RCA Level Input on the SPA with options to loop
background music to the analog Page Port or RCA Line Level outputs.
When a page is made from the phone system, a multicast page is received, or a call to the
Nightringer is detected, the SPA will mute the RCA Level Input to play the page or Nightringer
tone. Background music from the RCA Level Input will resume when the page or Nightringer
call has ended.
SIP Audio Sourcing
In a RingCentral installation, the SPA can be provisioned as a free Paging Device or existing IP
phone to accept SIP calls for auto-answer paging and playing stored pages.
Figure 3-1 shows the SPA installed with a music source providing background music to the RCA
Line Level input, and the Page Port or RCA Line Level output connected to an analog amplifier
with attached speakers.
A registered RingCentral phone can make a call to a Paging Group with SPA membership. Or,
when configured as an existing IP phone to provide the abilities to play stored pages and passing
DTMF digits through the analog outputs to a connected analog amplifier or zone controller, a
registered RingCentral phone can make a direct call to the SPA’s extension.
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Figure 3-1. SIP Audio Sourcing
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Multicast Audio Sourcing
Multicast audio can be sourced from any industry standard multicast server. In a RingCentral
installation, we suggest two options to source multicast audio to the SPA:
• CyberData V3.1 Paging Server (Part #011146)
• Polycom IP Phones running UC Software version 4.0.0 and higher
The SPA supports simultaneous SIP and multicast audio sources. Each audio stream is prioritybased in order to allow higher priority audio streams to preempt lower priority audio streams like
background music.
For example, SIP calls are given a default priority of 4.5 on a scale of 0 – 9, where 0 is the
lowest and 9 is the highest. You may wish to use multicast to reach all paging devices in a
building for emergency pages. The SPA designates Priority Group 9 with a priority of 9 as the
emergency broadcast group. If you are using the V3.1 Paging Server to multicast background
music on Priority Group 0, as suggested, a RingCentral paging group call to the SPA will
preempt background music. If an emergency page to Priority Group 9 comes in at the same time
as the RingCentral paging group call, the emergency page will preempt both the RingCentral
paging group call and background music. Background music will resume when the emergency
and RingCentral paging group pages have finished playing.
Figure 3-2 shows a CyberData V3.1 Paging Server and a Polycom IP phone as multicast audio
sources.
In this example installation, you can place a call to the V3.1 Paging Server’s extension to make a
multicast page to the SPA and other multicast-enabled devices on the network. When installing
a V3.1 Paging Server and a SPA as part of your IP to Analog paging solution, you have the
option of connecting a music source to the RCA Line Level input of either device.
A Polycom IP phone’s Paging soft key can be used to make a multicast page to other Polycom
phones and the SPA, which will play the page out of the analog outputs to the connected analog
device.
See Section 8.0 “Multicast Configuration” for multicast configuration instructions.
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Figure 3-2. Multicast Audio Sourcing
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Features
• Voice prompted paging menu
• Secondary endpoint for loud ringing to multicast or analog output
• 9 configurable stored pages
• Delayed paging
• SIP (RFC 3261) compatible
• Receives industry standard or Polycom* multicast pages
• Web-based graphical user interface or TFTP/HTTP autoprovisioning
• DTMF zone selection for IP zone control
• DTMF pass-through for analog zone control
• RCA Line Level input connection for background music
• RCA Line Level analog output (10k Ohms @ 2 VPP)
• Page Port analog output (600 Ohms @ 5 VPP)
• Dry relay contact closure for page initiation
• Normally-open or normally-closed selectable sense input for fault detection
*Polycom Group Paging is supported on Polycom IP phones using UC Software 4.0.0 and higher
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4.0 Before You Start
This configuration guide documents the integration process of a CyberData SIP Paging Adapter
(SPA).
Network Advisories
RingCentral uses a Fully Qualified Domain Name (FQDN) for the SIP server and Outbound
Proxy addresses. The SPA needs to perform a DNS A query to resolve the IP address of
RingCentral’s Outbound Proxy FQDN. It is necessary to ensure the configured DNS server(s)
have an A record for the Outbound Proxy address.
In addition, be sure to verify the following ports are available for the SPA to use:
• UDP 5060-5061, 5090 (SIP)
• UDP 10500 (RTP)
The SPA will need to traverse the public internet in order to operate with RingCentral in the
cloud.
The SPA’s paging extension uses SIP port 5060 to receive SIP messages. The Nightringer
extension uses SIP port 5061 to receive SIP messages. Both extensions will send SIP messages
to port 5090, the port used by RingCentral’s Outbound Proxy.
SIP ports 5060-5061 and RTP port 10500 are the default values on all noted firmware levels.
Alternatively, SIP ports for the paging extension are configurable on the SIP Configuration
page of the web interface. Use the Nightringer Configuration page to configure SIP ports for
the Nightringer extension.
The RTP port setting on the SIP Configuration page is used for both extensions.
Product Documentation and Utilities
Before you start, download the Operation and Quick Start guides from the SPA’s product
webpage:
http://www.cyberdata.net/voip/011233/
The CyberData Discovery Utility can be used to locate CyberData devices on your network.
You may download it from the following web address:
http://www.cyberdata.net/assets/common/discovery.zip
Note: DHCP addressing mode is enabled on default.
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5.0 Configuration Procedure: Auto-Answer Paging
Auto-answer paging to your analog paging system can be implemented with a CyberData SIP
Paging Adapter when provisioned as a free RingCentral Paging Device.
As the best product for connecting to analog amplifiers, the SIP Paging Adapter can be installed
to interface with a wide variety of analog paging systems and expand paging capabilities to
include grouping within the RingCentral Admin Portal.
The RingCentral Paging feature delivers real-time broadcasts to your desk phones and/or paging
devices. The SIP Paging Adapter can be added to Paging Only groups supporting a combination
of CyberData paging endpoints and RingCentral Polycom and Cisco paging-capable IP desk
phones.
Provision the SIP Paging Adapter as a free RingCentral Paging Device if the installation only
requires one-way, live pages.
Add a Free Paging Device
Use the following steps to provision a free Paging Device and add it to a Paging Only group
through the RingCentral Admin Portal.
Note: RingCentral Paging Devices cannot originate calls, receive DTMF tones, or send
audio back to the caller when used in Paging Only groups.
1. Login to the RingCentral Admin Portal at https://service.ringcentral.com.
Figure 5-1. RingCentral Admin Portal Login
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1. From the Phones & Devices menu, click Add Device.
Figure 5-2. Add Device
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2. A popup window labeled Select Device Type will appear. Select Paging Device and
click Next.
Figure 5-3. Select Device Type
3. A popup window labeled Add Paging Device will appear. Enter a meaningful device
nickname and click Next.
Figure 5-4. Add Paging Device
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4. A popup window labeled Generic Paging Device Provisioning will appear. You will use
the provisioning information to register the SPA’s paging extension with RingCentral.
Figure 5-5. Paging Device Provisioning Information
Note: The values in the left of the table are the name of the CyberData SIP fields as they
appear in the SPA’s web interface. The Authenticate Password has been obscured. These
values are published only for reference.
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5. Next, add your new Paging Device to a Paging Only group. From the [n] Groups menu,
click Add Group.
Figure 5-6. Add Group
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6. A popup labeled Add Group will appear. Select Paging Only and click Next.
Figure 5-7. Paging Only
7. A popup window labeled Add Paging Group will appear. Enter an available extension
number and name for your Paging Only group, then click Save.
Figure 5-8. Add Paging Group
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8. A confirmation screen will confirm the paging group has been created. Select Yes to
configure paging settings.
Figure 5-9. Confirmation
9. Verify the new paging group appears in the Groups list. Select the paging group and a
menu will appear to the far right of the screen. From this menu, select Paging.
Figure 5-10. Group Paging Menu
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10. From the Paging menu, select Devices to receive page.
Figure 5-11. Devices to Receive Page
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11. A popup labeled Devices to receive page will appea r. Se le ct Paging Devices to view
paging-capable devices that can be added to the paging group. Verify the device appears.
Figure 5-12. Select Devices to Receive Page
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12. Select the new Paging Device and use the right arrow to move the Paging Device to the
Selected Devices table. Then, click Save.
Figure 5-13. Selected Devices
13. The page redirects back to the group’s paging menu after clicking Save. Next, select
Users allowed to page this group to designate users with paging privileges.
Figure 5-14. Users Allowed to Page This Group
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14. Select users from Available Users (n) list and move them to the Allowed Users (n) list
using the right arrow, then click Save.
Figure 5-15. Select Users Allowed to Page This Group
15. The page redirects back to the group’s paging menu after clicking Save. Proceed to
Configure SIP Parameters.
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Configure SIP Parameters
You may feel more comfortable with web-based configuration or provisioning using templates.
Both methods are documented in this configuration guide. Be sure to review the SPA’s
operation guide for complete information on configuration through the web interface and
CyberData’s “autoprovisioning” method using templates via HTTP and TFTP protocols.
If you are configuring through the web interface, use the following steps to login to the web
interface of your CyberData device.
1. Click Launch Browser from the CyberData Discovery Utility or point your browser
to the CyberData device’s IP address to access the Home Page of the web interface.
2. Enter the default credentials when prompted and click the Log In button.
Username: admin
Password: admin
Figure 5-16. Web Interface Login
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Figure 5-17. Home Page of SPA Web Interface
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3. On the Home Page, click SIP Config on the left-hand side of your screen to access the
SIP Configuration page.
Note: The firmware version and registration status for the paging extension and
Nightringer extensions appear here.
4. Enter the provisioning information from the Generic Paging Device Provisioning
popup window. Note the Local SIP Port is set to 5060 on default and is used by the SPA
as its source port for the paging extension configured on this page.
5. Set the Re-registration Interval (in seconds) to 30 seconds.
6. Set the Keep Alive Period to 0.
7. Enable Force Codec Selection and use PCMU.
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8. Click Save and Reboot to store changes.
Figure 5-18. SIP Configuration
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Autoprovisioning
If you are autoprovisioning the SPA, use the SIP Settings in the autoprovisioning template to
register the SPA with RingCentral.
An autoprovisioning template is provided in the respective firmware folder available on the
Downloads tab of the product webpage here:
http://www.cyberdata.net/voip/011233/
Be sure to use the autoprovisioning template for the firmware version running on the SPA. The
firmware version can be verified on the Home page of the web interface.
Refer to the Operations Guide for instructions on autoprovisioning configuration.
Figure 5-19. Autoprovisioning Template Example – SIP Settings
Note: These example values are published only for reference. The SIPAuthPassword
value should be the actual value from the Generic Paging Device Provisioning popup
window.
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Verify the Paging Extension is Registered
After the SPA has rebooted and initialized to store changes, refresh the Home page of the web
interface. Your device should show as [Registered with SIP Server] in green text on the bottom
of the Home Page of the web interface as well as at the top of the SIP Configuration page next to
Enable SIP Operation. See Figure 5-17 and Figure 5-18.
Additionally, you may verify the paging extension is registered with RingCentral through the
Admin Portal. From the Phones & Devices menu, select Devices and the Paging Device you just
created for the SPA. The status should show as “online” in the Device Details.
Figure 5-20. Device Details – Status
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Bypass Voice-Prompted Paging Menu
There is one final step after registering the paging extension for auto-answer paging. On default,
a caller to the SPA’s paging extension will be voice-prompted to enter digits into an IP phone for
paging menu selections. The paging menu also prompts the the opportunity to enter a security
code if enabled.
When provisioned as a RingCentral Paging Device, it is necessary to configure the SPA to
bypass the paging menu and disable the Security Code (disabled on default) in order to allow the
SPA to auto-answer calls to the RingCentral Paging Only group for live paging. Otherwise, the
SPA will wait to receive paging menu selections that are not possible to send to a Paging Device.
This results in a failed page. RingCentral Paging Devices cannot receive DTMF digits during a
call to the Paging Only group.
The necessary settings to disable are located on the Device Configuration page of the web
interface. Make sure the Bypass DTMF Menus (Go straight to page) is checked and Require
Security Code is unchecked (unchecked on default) or else pages to the SPA will not be played
out of the attached analog devices.
Figure 5-21. Device Configuration
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Alternately, set Bypass DTMF to Yes and Use Security Code to No under DeviceSettings in the
autoprovisioning template if you are autoprovisioning the SPA.
Figure 5-22. Autoprovisioning Template Example – Device Settings
Note: While a security code cannot be used when the SPA’s paging extension is
provisioned as a Paging Device, you can restrict users allowed to page through the
Paging Only group’s Paging menu in the RingCentral Admin Portal.
Beep on Page
RingCentral sends a beep before transmitting the voice page made by the caller to the Paging
Only group. It is not necessary to enable Beep on Page, also known as BeepBeforePage in the
autoprovisioning template, on the SPA. This setting is disabled on default.
If you are hearing an unusual sounding beep before voice pages play when making a call to the
Paging Only group, disable the SPA’s Beep on Page.
This setting is located on the Device Configuration page of the web interface (see Figure 5-21).
It is also listed under DeviceSettings in the autoprovisioning template (see Figure 5-22).
Make a Test Call
Once your paging extension has registered with RingCentral, you may use any allowed
RingCentral phone to dial the paging extension.
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6.0 Configuration Procedure: Voice-Prompted Paging
When an installation requires more flexibility than auto-answer live paging, the SPA’s paging
extension can be provisioned as an IP phone associated with a user extension. Provisioning as a
Paging Device does not allow the caller to receive audio from the SPA to hear voice prompts
from the SPA’s paging menu or enter DTMF digits for paging menu selections.
Provision the SPA’s extension as an IP phone to enable the following features:
• Playing up to 9 configurable stored pages
• Security code
Add an IP Phone
This section describes the process of creating a user, provisioning an IP phone, and registering
the paging extension that you will use for paging with RingCentral. First, you must designate a
RingCentral User for the SPA.
Use the following steps to create a user and provision an IP phone for the paging extension
through the RingCentral Admin Portal.
1. Login to the RingCentral Admin Portal at https://service.ringcentral.com.
Figure 6-1. RingCentral Admin Portal Login
2. From the [n] Users menu, click the Add button.
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Figure 6-2. Add User Button
Doc. 931050B Page 31
3. A popup window labeled Add User will appear. Complete the fields and click Save.
Figure 6-3. Add User Popup
4. A confirmation popup labeled Confirmation will appear. Click the Add phone
button to associate an IP phone for the SPA and proceed to the next step.
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Figure 6-4. Add User Confirmation
5. A Welcome email will be sent to the email address from the Add User popup. Be sure
to follow the instructions in the Welcome email to activate the extension.
6. You will be asked to select a phone type. Click the Select button to choose an
Existing Phone.
Figure 6-5. Select Phone Type
Doc. 931050B Page 32
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7. Next, you will be taken to a six-step ordering process to set up a RingCentral
DigitalLine. Click the Select button to choose an Existing Phone and follow the steps in
the ordering window to complete your order.
Figure 6-6. Select Phone Type – Order Processing
Doc. 931050B Page 33
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8. From the Phones & Devices menu, select User Phones and select the user phone
designated for the paging server. Click Setup and Provision.
Figure 6-7. Setup and Provision
Doc. 931050B Page 34
9. A popup window labeled Assisted provisioning – Step 1 will appear. Select Other
Phone and click Next.
Figure 6-8. Assisted provisioning – Step 1
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CyberData SIP Field
RingCentral SIP Field
SIP Server
SIP Domain (without colon and port number)
SIP User ID
User Name
Authenticate ID
Authorization ID
Authenticate Password
Password
Outbound Proxy
Outbound Proxy address before colon
10. A popup window labeled Assisted Generic IP Phone/Adaptor Provisioning will
appear. You will use the provisioning information to register the paging extension with
RingCentral.
Figure 6-9. IP Phone Provisioning Information
Doc. 931050B Page 35
Note: The Password has been obscured. These values are published only for reference.
SIP Fields Table
Use the following table to determine how the RingCentral SIP field values above correlate to the
CyberData SIP field values.
Table 6-1. SIP Fields Table
Outbound Proxy Port
Port number following colon in Outbound Proxy
address
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Configure SIP Parameters
If you are configuring through the web interface, use the following steps to login to the web
interface of your SPA and register the paging extension with RingCentral.
1. Click Launch Browser from the CyberData Discovery Utility or point your browser
to the CyberData device’s IP address to access the Home Page of the web interface.
2. Enter the web login credentials when prompted and click the Log In button.
3. On the Home Page, click SIP Config on the left-hand side of your screen to access the
SIP Configuration page.
4. Enter the provisioning information from the Assisted Generic IP Phone
Provisioning popup window. Use Table 6-1 to enter RingCentral SIP values into the
proper CyberData SIP fields.
Note the Local SIP Port is set to 5060 on default and is used by the SPA as its source port
for the paging extension configured on this page.
5. Set the Re-registration Interval (in seconds) to 30 seconds.
6. Set the Keep Alive Period to 0.
7. Enable Force Codec Selection and use PCMU.
8. Click Save and Reboot to store changes.
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Figure 6-10. SIP Configuration
Doc. 931050B Page 37
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Doc. 931050B Page 38
Autoprovisioning
If you are autoprovisioning the paging server, use the SIP Settings in the autoprovisioning
template to register the paging extension with RingCentral.
Figure 6-11. Autoprovisioning Template Example – SIP Settings
Note: These example values are published only for reference. The SIPAuthPassword
value should be the actual value from the Assisted Generic IP Phone Provisioning
popup window.
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Doc. 931050B Page 39
Verify the Paging Extension Is Registered
After the SPA has rebooted and initialized to store changes, refresh the Home page of the web
interface. Your device should show as [Registered with SIP Server] in green text on the bottom
of the Home Page of the web interface as well as at the top of the SIP Configuration page next to
Enable SIP Operation. See Figure 5-17 and Figure 6-10.
Additionally, you may verify the paging extension is registered with RingCentral through the
Admin Portal. From the Phones & Devices menu, select User Phones and the IP Phone you just
created for the SPA. The status should show as “online” in the Phone Details.
Figure 6-12. Phone Details – Status
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Verify Paging Menu Is Enabled
Before making a test call, be sure to verify the paging menu is enabled. The setting Bypass
DTMF Menus (Go straight to page) is located on the Device Configuration page of the web
interface. Make sure this setting is unchecked. On default, Bypass DTMF Menus (Go straight to
page) is disabled.
Figure 6-13. Enabled Paging Menu
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If you are autoprovisioning the SPA, set Bypass DTMF to No under DeviceSettings in the
autoprovisioning template.
Figure 6-14. Autoprovisioning Example – Enabled Paging Menu
Make a Test Call
Once your paging extension has registered with RingCentral and you have configured the
appropriate Device settings for the installation, you may use any RingCentral phone to dial the
paging extension.
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7.0 Configuration Procedure: Nightringer
What is a Nightringer?
The CyberData SIP Paging Adapter offers a secondary SIP extension called Nightringer in
addition to the primary extension used for paging.
The Nightringer plays a customizable ring tone when an incoming call is detected. The
Nightringer extension can be added to ring groups for simultaneous ringing. When added to a
ring group, the Nightringer will ring until a ring group member picks up the call. The
Nightringer stops ringing when the call is answered by a ring group member or when the caller
disconnects before a ring group member picks up the call. The Nightringer extension cannot
answer a call.
Provisioning Nightringer with RingCentral
Provisioning a Nightringer extension with RingCentral requires creating a user and provisioning
an IP phone in the same manner as the paging extension in Section 6.0 "Configuration
Procedure: Voice-Prompted Paging". Therefore, if you plan to use the Nightringer extension in
addition to voice prompted paging, then you will need a total of two RingCentral users
associated with IP Phones.
It is important to note the Paging Extension and Nightringer Extension must use separate sets of
SIP extension parameters. That is, each must be assigned their own SIP extension. The
Nightringer cannot use the same provisioning information already in use by the Paging
Extension (and vice versa).
To be clear, when integrating with RingCentral the Nightringer extension must be provisioned as
an IP phone rather than a Paging Device in order to allow the Nightringer to ring.
If the Nightringer is provisioned and registered as a Paging Device, the Nighringer will only ring
for 2 seconds before the call is cancelled by the RingCentral server. Thus, it is necessary to
provision the Nightringer as an IP phone for full functionality. Please consult with RingCentral
for costs associated with IP phone provisioning on your account.
Once you have created a user and associated an IP phone for the Nightringer extension, refer to
the popup window labeled Assisted Generic IP Phone/Adaptor Provisioning that appears after
following assisted provisioning steps for the Nightringer. You will use the provisioning
information to register the Nightringer extension with RingCentral.
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CyberData Nightringer Field
RingCentral SIP Field
SIP Server
SIP Domain (without colon and port number)
User ID
User Name
Authenticate ID
Authorization ID
Authenticate Password
Password
Outbound Proxy
Outbound Proxy address before colon
Figure 7-1. Nightringer’s IP Phone Provisioning Information
Doc. 931050B Page 43
Note: The Password has been obscured. These values are published only for
reference.
SIP Fields Table
Use the following table to determine how the RingCentral SIP field values above correlate to the
CyberData Nightringer field values.
Table 7-1. SIP Fields Table
Outbound Proxy Port
Port number following colon in Outbound Proxy
address
CyberData Corporation
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www.cyberdata.net
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Doc. 931050B Page 44
If you are configuring the Nightringer extension through the web interface, use the following
steps to register Nightringer with RingCentral.
1. Review Configure the SIP Parameters.
2. From the Home page of the web interface, click SIP from the Top toolbar of the
screen.
2. Enter the provisioning information from the Nightringer's Assisted Generic IP
Phone/Adaptor Provisioning popup.
Note: the Local SIP Port is set to 5061 on default and is used by the SPA as its source
port for the Nightringer extension configured on this page.
4. Set the Re-registration Interval (in seconds) to 30 seconds.
5. Set the Keep Alive Period to 0.
6. Enable Force Codec Selection and use PCMU.
7. Click Save and Reboot to store changes.
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Figure 7-2. Nightringer Configuration on the SIP Page of the Web Interface
Doc. 931050B Page 45
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Doc. 931050B Page 46
Autoprovisioning
If you are autoprovisioning the SPA, use the Nightringer Settings in the autoprovisioning
template to register the Nightringer with RingCentral.
Figure 7-3. Autoprovisioning Template Example – Nightringer Settings
Note: These example values are published only for reference. The
NightringerAuthPassword value should be the actual value from the Nightringer's
Assisted Generic IP Phone/Adaptor Provisioning popup.
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Verify the Nightringer is Registered
After the SPA has rebooted and initialized, refresh the Home page of the web interface. Your
device should show as [Registered with SIP Server] in green text on the bottom of the Home
Page of the web interface as well as at the top of the Nightringer Configuration page next to
Enable Nightringer. See Figure 5-17 and Figure 7-2.
Additionally, you may verify the Nightringer is registered with RingCentral through the admin
portal. From the Phones & Devices menu, select User Phones and the IP Phone you just
created for the Nightringer. The status should show as “online” in the Phone Details.
Figure 7-4. Nightringer Phone Details – Status
Make a Test Call
Once Nightringer has registered with RingCentral, you may use any RingCentral phone to dial
the Nightringer extension.
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8.0 Multicast Configuration
This section documents multicast configuration for industry standard multicast transmissions
using the CyberData V3.1 Paging Server and Polycom’s proprietary paging solution using
Polycom IP phones running UC Software 4.0.0 and higher. Please be advised it is not
necessary to register the SPA’s paging extension with RingCentral to use multicast. The SPA
can operate in SIP mode, multicast mode, or both modes simultaneously.
When using multicast audio sources for IP paging, the most important configuration details are
the multicast IP address and port number for a particular paging group. Each paging group
consists of a unique multicast IP address and port number.
As described in Multicast Audio Sourcing in Section 3.0 “Installation Options” on page 9, each
configured paging group is priority-based and allows you to designate higher priority groups for
emergencies or page-all broadcasts that will preempt lower priority groups like background
music.
To begin, identify how many paging groups will be needed. Be sure to consider which paging
groups will take a higher priority. Any SIP calls, such as those used to send pages to
RingCentral Paging Only groups, will take priority level 4.5.
Polycom Group Paging
First, it is important to note the default port number used by Polycom phones is an oddnumbered port. While industry standard multicast transmissions use even-numbered ports in
conformance with RFC 1889, the CyberData V3.1 Paging Server can be configured to transmit
to an odd numbered port for Polycom paging interoperability. Similarly, the CyberData SIP
Paging Adapter (SPA) can be configured to receive multicasts from Polycom sources using an
odd-numbered port.
This configuration guide uses the default Polycom multicast IP address and odd-numbered port
224.0.1.116:5001.
CyberData V3.1 Paging Server Multicast Paging
The CyberData V3.1 Paging Server is the most popular industry standard multicast audio source
for IP paging solutions. A single phone call to the V3.1 Paging Server’s extension can reach all
paging-capable devices on your network and overhead speakers at the same time. For more
information about integrating a V3.1 Paging Server with RingCentral, please see the V3.1 Paging
Server – RingCentral Configuration Guide.
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Use the following steps to configure the SPA to join multicast paging groups receiving pages
from the CyberData V3.1 Paging Server and Polycom Phones.
1. From the multicast audio sources, identify the multicast IP addresses and port numbers
for each paging group you need to configure on the SPA. This information is located on
the PGROUPS Configuration page of the V3.1 Paging Server’s web interface and
PagingGroupSettings in the V3.1 Paging Server’s autoprovisioning template.
Figure 8-1. V3 Paging Server PGROUPS Configuration
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Note: The red square boxes are the multicast IP address and port numbers for each
paging group. The addresses and port numbers must match the SPA’s configured
multicast paging group addresses and port numbers.
Figure 8-2. Autoprovisioning Example – V3.1 Paging Server PagingGroupSettings
Note: SendPolycom is enabled in this example configuration. While the paging group
configuration reflects an even-numbered port, as it does in Figure 8-1, the CyberData
Paging Server will send a second multicast stream to the configured Paging Group
Address and the next higher Port number (Paging Group Port + 1) for Polycom
interoperability. The CyberData Paging Server assumes the Polycom phones will use an
odd-numbered port.
In this example, when Paging Group 01 is selected, the CyberData paging server will
send a second audio stream to the next higher port. This results in the second stream
being sent to port 5001, or the 224.0.1.116:5001 address.
Since the SPA supports RFC 1889 and Polycom Group Paging multicasts, you may
configure the SPA to join the standard multicast group address containing an evennumbered port or a Polycom Group Paging address containing an odd-numbered port.
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The Polycom Group Paging multicast IP address and port number is used for both Group
Paging and PTT modes on a Polycom IP phone running UC Software version 4.0 and
higher.
Figure 8-3. Polycom IP Phone – Paging/PTT Configuration
Doc. 931050B Page 51
The following settings should be configured under Group Paging Configuration:
• Payload Size = 20 ms
• Codec = G.711Mu
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SPA Paging Group
Address
Port
Priority 9
234.2.1.1
2000
Priority 8
224.0.1.116
5001
Priority 7
239.168.3.8
9000
3. Navigate to the Multicast Configuration page of the SPA’s web interface.
4. Check the box to Enable Multicast operation at the top of the page.
5. Enter the multicast IP address and port numbers used by the V3.1 Paging Server
and/or Polycom IP phones into the multicast IP address and port number fields for the
desired priority groups on the SPA’s Multicast Configuration page. See Figure 8-4.
When configuring the Polycom Paging group, we will use the odd-numbered port
although the SPA supports both even-numbered and odd-numbered ports.
Table 8-1. Example SPA Paging Groups
5. If you are configuring the SPA to join Polycom Paging groups, select the desired
channel/group numbers at the bottom of the Multicast Configuration page.
Each of the three Polycom channel/group menus can be individually disabled or set to
channel/group numbers 1 through 25. See Figure 8-4.
6. Save and Reboot to store changes.
Doc. 931050B Page 52
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Figure 8-4. SPA Multicast Configuration
Doc. 931050B Page 53
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Doc. 931050B Page 54
Autoprovisioning
If you are autoprovisioning the SPA, use the following steps to configure the SPA to join
multicast paging groups receiving pages from the CyberData V3.1 Paging Server and Polycom
phones.
1. Identify the multicast IP addresses and port numbers for each paging group you need to
configure. See Table 8-1 for example paging groups.
2. Set EnableMulticastOperation to Yes under MulticastSettings in the autoprovisioning
template.
3. Each MGROUP corresponds to a numbered priority, as shown on the Multicast
Configuration page in the web interface (see Figure 8-4). 0 is the lowest priority and 9 is
the highest priority reserved for emergencies. Enter the multicast IP addresses and port
numbers for each paging group according to the appropriate priority.
Figure 8-6. Autoprovisioning Example – Multicast Groups
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4. If you are configuring the SPA to join Polycom Paging groups, enter the desired group
numbers at the bottom of the MulticastSettings section of the template.
Each of the three Polycom group menus can be individually disabled or set to
channel/group numbers 1 through 25.
Figure 8-7. Autoprovisioning Example – Polycom Paging Groups
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9.0 Frequently Asked Questions
Q: The device is connected to our network and configured. It is showing as online in our
RingCentral management interface. For some reason when we conduct a page it will not
broadcast from the paging adapter. All of our phones will page, but not the adapter. If we run
audio tests from the adapter they are heard over the PA system. Is there a misconfiguration on
the adapter?
A: You have verified the SPA is verified with RingCentral. Audio tests play locally over the
analog PA. Great job troubleshooting so far!
It’s important to note the paging menu is enabled in the SPA’s default configuration. When
configuring the SPA for auto-answer paging in a RingCentral Paging Only group with pagingcapable phones, be sure to check the box to Bypass DTMF Menus (Go straight to page) on the
Device Configuration page of the web interface as noted in Section 5.0 Configuration
Procedure: Auto-Answer Paging on page 28. This setting will effectively disable the paging
menu and allow for auto-answer paging.
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10.0 Contact CyberData Corporation
Sales
For sales-related questions, please visit our Contact CyberData Sales web page for more
information.
Technical Support
For CyberData Technical Support, please submit a Contact CyberData VoIP Technical Support
form on our website.
The CyberData VoIP Technical Support Contact form initiates a troubleshooting ticket which
CyberData uses for quality assurance purposes.
Additionally, the Contact VoIP Tech Support form tells us which phone system you are using,
the make and model of the network switch, and other essential troubleshooting information we
need to efficiently assist with a resolution. Please also include as much detail as possible in the
Describe Problem section of the form. Your installation is extremely important to us.
Documentation Feedback
We realize changes to the software or hardware of the RingCentral Cloud PBX solution may
render this document obsolete. We welcome and encourage documentation feedback to ensure
continued applicability.
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