Zoom Configuration Guide: SIP Paging Adapter
Document Part # 931712C
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Doc. 931712C Page 1
Zoom Configuration Guide: SIP Paging Adapter
Document #931712C
COPYRIGHT NOTICE:
© 2021, CyberData Corporation, ALL RIGHTS RESERVED.
This configuration guide and related materials are the copyrighted property of CyberData
Corporation. No part of this configuration guide or related materials may be reproduced or
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prior express written permission of CyberData Corporation. This configuration guide, and the
products, software, firmware, and/or hardware described in this configuration guide are the
property of CyberData Corporation, provided under the terms of an agreement between
CyberData Corporation and recipient of this configuration guide, and their use is subject to that
agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
configuration guide or the products, software, firmware, and/or hardware described herein, and
CyberData Corporation assumes no liability for damages or claims resulting from any use of this
configuration guide or such products, software, firmware, and/or hardware. CyberData
Corporation reserves the right to make changes, without notice, to this configuration guide and to
any such product, software, firmware, and/or hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products
are subject to the GNU General Public License (GPL) and Lesser GNU General Public License
(LGPL) “open source” or “free software” licenses. Some of this Open Source Software may be
owned by third parties. Open Source Software is not subject to the terms and conditions of the
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CyberData Corporation
3 Justin Court, Mont e rey, CA 93940
www.cyberdata.net
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Revision Information
• 9-27-19 Initial Release
• 1-31-20 Updated Device type creation.
• 3-11-21 Update for Zoom phone security update
Doc. 931712C Page 2
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3 Justin Court, Mont e rey, CA 93940
www.cyberdata.net
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Doc. 931712C Page 3
Table of Contents
Table of Contents ............................................................................................................................ 3
1.0 Setup Diagram .......................................................................................................................... 4
2.0 Test Setup Equipment ............................................................................................................... 5
3.0 Before You Start ....................................................................................................................... 6
4.0 Configuration Procedure: Intercom and Paging Device ........................................................... 7
5.0 Configuration Procedure: Setting up the Paging Extension ................................................... 13
6.0 Configuration Procedure: Setting up the Nightringer extension ............................................. 20
7.0 Using the CyberData SIP Paging Adapter in a Zoom system. ............................................... 27
7.1 Creating a Call queue .............................................................................................................. 28
8.0 Contact CyberData Corporation ............................................................................................. 33
CyberData Corporation
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
1.0 Setup Diagram
Figure 1-1: Interoperability Test Infrastructure
Doc. 931712C Page 4
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
---
Doc. 931712C Page 5
2.0 Tes t S etup Equipment
This section describes the products used for interoperability testing with Zoom.
Table 2-1: Setup Equipment
EQUIPMENT MODEL or PART NUMBER FIRMWARE VERSION
CYBERDATA SIP PAGING
ADAPTER
YEALINK T58A 58.83.3.6
LINKSYS SWITCH SRW208MP
011233 v20.0.4
CyberData Corporation
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Doc. 931712C Page 6
3.0 Before You Start
This configuration guide documents the integration process of a CyberData SIP Paging Adapter.
Network Advisories
Zoom uses a Fully Qualified Domain Name (FQDN) for the SIP server and Outbound Proxy
addresses. The CyberData SIP Paging Adapter needs to perform a DNS A query to resolve the IP
address of Zoom’s Outbound Proxy FQDN. It is necessary to ensure the configured DNS
server(s) have an A record for the Outbound Proxy address.
In addition, be sure to verify the following ports are available for the paging adapter to use:
• TCP 5060-5061, 5091 (SIP)
• UDP 10500 (RTP)
The adapter will need to traverse the public internet in order to operat e wi th Zoom in the cloud.
The adapter’s paging extension uses SIP port 5060 to receive SIP messages. The Nightringer
extension uses SIP port 5061 to receive SIP messages. Both extensions will send SIP messages
to port 5091, the port used by Zoom’s Outbound Proxy.
SIP ports 5060-5061 and RTP port 10500 are the default values on all noted firmware levels.
Alternatively, SIP ports for the paging and Nightringer extension are configurable on the SIP
page of the web interface.
The RTP port setting on the SIP page is used for both extensions.
The CyberData Discovery Utility can be used to locate CyberData devices on your network.
You may download it from the following web address:
https://www.cyberdata.net/pages/discovery
Note: DHCP addressing mode is enabled on default on all noted firmware levels.
Product Documentation and Utilities
Before you start, download the Operation and Quick Start guides from the adapter’s product
webpage:
SIP Paging Adapter (011233)
https://files.cyberdata.net/assets/011233/011233_931763B_SIP_Paging_Adapter_Operations_Gu
ide.pdf
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Doc. 931712C Page 7
4.0 Configuration Procedure: Intercom and Paging Device
There are several different extension types that can be used on the Zoom platform.
This guide provides instructions to register the CyberData SIP Paging Adapter as an Intercom
and Paging Device. See Zoom documentation for more details.
1. Log into Zoom. https://zoom.us/signin
Figure 4-1: Log into Zoom
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2. From the Profile page select the “Phone System Management” section and the ‘Users &
Rooms’ subsection.
Figure 4-2: Profile Landing Page
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
3. From the “Users & Rooms” navigate to the Common Area Phones tab.
Figure 4-4: Users & Rooms
4. Press the Add button on the Common Area Phones Tab
Figure 4-5: Add Common Area Phone
Doc. 931712C Page 9
.
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Doc. 931712C Page 10
5. After clicking the Add button a Pop-up will appear that allows common area phone
creation
Figure 4-5: Phone Pop-up
6. Set the Display name of the device.
7. Add a description if required.
8. Adjust the Extension Number as necessary.
9. Set the County.
10. Set the MAC address of the device.
Note: Adding the MAC Address will switch the device type to “Algo/CyberData” make sure
Paging&Intercom is set for the model.
CyberData Corporation
3 Justin Court, Mont e rey, CA 93940
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Figure 4-6: Common Area Phone Pop-up – Filled
Doc. 931712C Page 11
11. Click the Save button to create the Phone.
12. Once created the page will redirect to the newly created extensions page
13. Click the Provision button at the bottom of the page
Figure 4-7: Provision
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Figure 4-8: Provisioning Pop-up
Doc. 931712C Page 12
14. A popup will appear with manual provisioning information to setup the CyberData
Paging Adapter. Keep this popup open.
15. Make sure to download the certificates, which will be needed for device configuration.
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
CyberData Setting
Zoom Provisioning Pop-up
Primary SIP Server
SIP Domain
Outbound Proxy
Outbound Proxy Port
Outbound Proxy
Primary SIP User ID
User Name
Primary SIP Auth ID
Authorization ID
Primary SIP Auth Password
Password
Doc. 931712C Page 13
5.0 Configuration Procedure: Setting up the Paging Extension
If you are configuring through the web interface, use the following steps to login to the web
interface of your CyberData device.
Table 5-1: Setting Name correlation
1. Click Open Browser from the CyberData Discovery Utility or point your browser to the
CyberData device’s IP address to access the Home Page of the web interface.
Figure 5-1: CyberData Discovery Utility
2. Enter the default credentials when prompted and click the Log In button.
Username: admin
Password: admin
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Figure 5-2: Web Interface Login
Doc. 931712C Page 14
3. From the Home tab press the ‘Device’ Tab.
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Figure 5-3: Device Tab
Doc. 931712C Page 15
4. Confirm that Enable NTP is enabled.
5. Change the NTP server if necessary.
6. Set the Timezone to the local area.
Note: See the operations manual for other time zone strings.
7. Save.
8. Go to the SIP Tab.
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Figure 5-4: SIP Tab
Doc. 931712C Page 16
9. Set the ‘SIP Transport Protocol’ to TLS.
10. Keep TLS version set to “1.2 Only (Recommended)”.
11. Check the box for “Verify Server Certificate”.
12. Set the Primary SIP Server to the SIP Domain from the configuration Popup.
13. Set the Primary SIP User ID to the Username from the configuration Popup.
14. Set the Primary SIP Auth ID to the Authorization ID from the configuration Popup.
15. Set the Primary SIP Auth Password to the password provided in the configuration popup.
16. Set the Outbound proxy and Outbound Proxy port to the address provided in the
configuration popup.
Note: Make sure to separate the port from the outbound proxy information provided by zoom.
17. Check the box for “Force Selected Codec”.
18. Save.
19. Go to the ‘SSL’ Tab.
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Figure 5-5: SSL Tab
20. Press the ‘Choose Files’ button.
Doc. 931712C Page 17
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Figure 5-6: Choose file Pop-up
Doc. 931712C Page 18
21. Select the certificate file and press the Open button.
22. Press the “Import CA Certificate” button to load the cert.
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Figure 5-7: Import CA Certificate
23. Repeat this process for all certificates downloaded during the extension creation process.
24. If all certificates and credentials were loaded correctly the unit should now be registered.
Registration status can be verified on the Home tab.
Figure 5-10: Home page – Registered
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
CyberData Setting
Zoom Provisioning Pop-up
SIP Server
SIP Domain
Outbound Proxy
Outbound Proxy Port
Outbound Proxy
User ID
User Name
Authenticate ID
Authorization ID
Authenticate Password
Password
Doc. 931712C Page 20
6.0 Configuration Procedure: Setting up the Nightringer extension
Table 6-1: Setting Name correlation
1. Click Launch Browser from the CyberData Discovery Utility or point your browser to the
CyberData device’s IP address to access the Home Page of the web interface.
Figure 6-1: CyberData Discovery Utility
2. Enter the default credentials when prompted and click the Log In button.
Username: admin
Password: admin
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Figure 6-2: Web Interface Login
Doc. 931712C Page 21
3. From the Home tab press the ‘Device’ Tab.
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Figure 6-3: Device Tab
Doc. 931712C Page 22
4. Confirm that Enable NTP is enabled.
5. Change the NTP Server if necessary.
6. Set the Timezone to the local area.
Note: See the operations manual for other time zone strings.
7. Save.
8. Go to the SIP Tab.
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Figure 6-4: SIP Tab
Doc. 931712C Page 23
9. Set the ‘SIP Transport Protocol’ to TLS.
10. Keep TLS version set to “1.2 Only (Recommended)”.
11. Check the box for “Verify Server Certificate”.
12. Set the SIP Server to the SIP Domain from the configuration popup.
13. Set the User ID to the Username from the configuration popup.
14. Set the Authenticate ID to the Authorization ID from the configuration popup.
15. Set the Authenticate Password to the password provided in the configuration popup.
16. Set the Outbound proxy and Outbound Proxy port to the address provided in the
configuration Popup.
Note: Make sure to separate the port from the outbound proxy information provided by zoom.
17. Check the box for “Force Selected Codec”.
18. Save.
19. Go to the ‘SSL’ Tab.
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Figure 6-5: SSL Tab
20. Press the ‘Choose Files’ button.
Doc. 931712C Page 24
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ZOOM CONFIGURATION GUIDE: SIP PAGING ADAPTER
Figure 6-6: Choose file Pop-up
Doc. 931712C Page 25
21. Select a certificate file and press the Open button.
22. Press the “Import CA Certificate” button to load the cert.
Figure 6-7: Import CA Certificate
23. Repeat this process for all certificates downloaded during extension creation.
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Doc. 931712C Page 26
If all the steps were followed correctly the SIP Paging Adapter should now be registered to
Zoom and show Registered on the Home tab.
Figure 6-8: Home page – Registered
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Doc. 931712C Page 27
7.0 Using the CyberData SIP Paging Adapter in a Zoom system.
Once the adapter is registered with Zoom, it can be used in several ways. The unit can be directly
called by dialing the extension number of the unit. It is also possible to add the unit to a call
queue to reach multiple endpoints simultaneously. Keep in mind that with a call queue, multiple
devices will ring, but only one device may answer.
To page multiple devices simultaneously, CyberData recommends using Multicast, which can be
sent from most modern SIP phones (e.g. Yealink, Poly, Snom) or a CyberData Paging Server or
Multicast Microphone. (Consult your phone's documentation to enable multicast).
Please reference our Connecting to Compatible A n alog Amplif ier s page for wiring diagrams for
many different amplifiers that can be used with the paging adapter.
Note: If the amplifier used in your system is not on our list please reach out to our Support
department to see if it is compatible. If so, a connection diagram will be created.
CyberData Corporation
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Doc. 931712C Page 28
7.1 Creating a Call queue
CyberData recommends using the Nightringer extension as part of a call queue, allowing the
adapter to also serve as an additional notification for incoming calls.
1. From the Phone System Management page select call queues and press the Add button to
create a new queue.
Figure 7-1: Add call queue
2. After clicking ‘Add’ a pop-up will appear that allows naming and assigning a number to
the call queue.
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Doc. 931712C Page 29
Figure 7-2: Name the queue
3. Name the queue, set a description and change the extension number if necessary.
Figure 7-3: Add users
4. Press the Add button to add Users and Common Area Phones to the queue.
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Figure 7-4: Add Users
Doc. 931712C Page 30
5. Select the users who will participate in the call group, then select "Common Area
Phones."
6. In the "Common Area Phones" section, select the phones you wish to add to the queue.
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Figure 7-5: Add Common Area Phones
Doc. 931712C Page 31
7. Click “OK” to confirm your selections.
8. Finally, press ‘Save’ to complete the queue.
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Figure 7-6: Call queue complete
Doc. 931712C Page 32
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Doc. 931712C Page 33
8.0 Contact CyberData Corporation
Sales
For sales-related questions, please visit our Contact CyberData Sales web page for more
information.
Technical Support
For CyberData Technical Support, please submit a Contact CyberData VoIP Technical Support
form on our website.
The CyberData VoIP Technical Support Contact form initiates a troubleshooting ticket which
CyberData uses for quality assurance purposes.
Additionally, the Contact VoIP Tech Support form tells us which phone system you are using,
the make and model of the network switch, and other essential troubleshooting information we
need to efficiently assist with a resolution. Please also include as much detail as possible in the
Describe Problem section of the form. Your installation is extremely important to us.
Documentation Feedback
We realize changes to the software or hardware of the Zoom PBX solution may render this
document obsolete. We welcome and encourage documentation feedback to ensure continued
applicability.
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