This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
CyberData Corporation930931AOperations Guide
Page 3
Revision Information
Revision 930931A, which corresponds to firmware version 10.4.0, was released on October 14,
2014.
Browsers Supported
The following browsers have been tested against firmware version 10.4.0:
• Internet Explorer (version: 10)
• Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0)
• Chrome (version: 29.0.1547.66 m)
• Safari (version: 5.1.7)
Operations Guide930931ACyberData Corporation
Page 4
Pictorial Alert Icons
GENERAL ALERT
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
CyberData Corporation930931AOperations Guide
Page 5
Important Safety Instructions
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warn in g
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warn in g
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Warn in g
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
CyberData Corporation930931AOperations Guide
Page 6
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................3
C.4.1 Warranty & RMA Returns within the United States ......................................................79
C.4.2 Warranty & RMA Returns outside of the United States ...............................................80
C.4.3 Spare in the Air Policy ..................................................................................................80
C.4.4 Return and Restocking Policy ......................................................................................80
C.4.5 Warranty and RMA Returns Page ...............................................................................80
Index 81
ii
Operations Guide930931ACyberData Corporation
Page 8
1 Product Overview
INTERCOM, INDOOR FLUSH-MOUNT
WITH KEYPAD, PoE, SINGLEWIRE
011308A / 021109E
Model number
WWW.CYBERDATA.NET
308100001
Serial number begins with 1231
1.1 How to Identify This Product
To identify the Flush-Mount Indoor Intercom with Keypad, look for a model number label similar to
the one shown in
•The model number on the label should be 011308.
•The serial number on the label should begin with 1231.
Figure 1-1. Confirm the following:
Figure 1-1. Model Number Label
1
Operations Guide930931ACyberData Corporation
Page 9
1.2 Typical System Installation
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
Door Strike
VoIP Intercoms with Keypad
IP Phone
InformaCast Server
Generic PoE Switch
12 34 56
IP-PBX Server
The Singlewire InformaCast-enabled Voice-over-IP (VoIP) Intercom is a Power-over-Ethernet (PoE
802.3af) and Voice-over-IP (VoIP) two-way communications device that easily connects into existing
local area networks (LANs) with a single cable connection. The intercom is compatible with most
SIP-based IP PBX servers that comply with SIP RFC 3261.
Figure 1-2 illustrates how the Flush-Mount Indoor Intercom with Keypad can be installed as part of a
VoIP phone system.
Figure 1-2. Typical Installation—Door Entry/Access Control
Product Overview
Typical System Installation
2
.
Warnin g
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warnin g
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warnin g
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Operations Guide930931ACyberData Corporation
Page 10
1.3 Product Features
The Singlewire InformaCast-enabled Flush-Mount Indoor Intercom with Keypad has the following
features:
•Compatible with Singlewire InformaCast
•Singlewire Failover support
•Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters
are entered statically into the CyberData product's internal webpage.
•SIP
•Dual speeds of 10 Mbps and 100 Mbps
•802.3af compliant
•2 gang outlet box size
•Adaptive full duplex voice operation
•Network/Web management
•Network adjustable speaker volume adjustment
•Network configurable door or intrusion sensor settings
•Network configurable relay activation settings
•Dial Out Extension supports the addition of comma delimited pauses before sending additional
DTMF tones
Power InputPoE 802.3af compliant or 8 to 12VDC at 1000mA
Operating Temperature -40° C to +55° C (-40° F to 131° F)
Payload TypesG711, A-law and µ-law
Regulatory Compliance FCC Class A, UL 60950
Dimensions6.5” x 4.5” x 1.5” (H x W x D)
Warranty2 years limited
Part Number011308
Auxiliary Relay1A at 30 VDC
Table 1. Product Specifications
Product Overview
Product Specifications
5
Operations Guide930931ACyberData Corporation
Page 13
Installing the Flush-Mount Indoor Intercom with Keypad
Parts List
2 Installing the Flush-Mount Indoor Intercom
with Keypad
2.1 Parts List
Ta bl e 2-1 illustrates the parts for the Flush-Mount Indoor Intercom with Keypad.
NoteSee Appendix A, "Mounting the VoIP Flush-Mount Indoor Intercom with
Keypad" for physical mounting information.
Table 2-1. Parts List
QuantityPart NameIllustration
1Flush-Mount Indoor Intercom with Keypad Assembly
6
1Installation Quick Reference Guide
1Mounting Accessory Kit
Operations Guide930931ACyberData Corporation
Page 14
2.2 Intercom Components
Call Button
Speaker Drain Hole
See Section 2.2.1, "Call Button
and Call Button LED" for
information about the functionality
of the Call Button.
Keypad
See Section 2.2.2, "Dialing from
the Keypad" for
information about the functionality
of the keypad.
Figure 2-1 shows the components of the Intercom.
Figure 2-1. Intercom Components
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Components
7
Operations Guide930931ACyberData Corporation
Page 15
2.2.1 Call Button and Call Button LED
Call button and
Call Button LED
2.2.1.1 Call Button LED Function
•Upon initial power or reset, the Call Button LED will illuminate.
•During network setup the Call Button LED will blink 10 times per second until the device can find
a network address. This can take from 5 to 60 seconds.
•When the software has finished initialization, the Call Button LED will blink twice.
•When a call is established (not just ringing), the Call Button LED will blink.
•On the Device Configuration Page, there is an option called Button and Keypad Lit when
Idle. This option sets the normal state for the indicator light. The Call Button LED will still blink
during initialization and calls.
•The indicator light flashes briefly at the beginning of RTFM mode.
Figure 2-2. Call Button and Call Button LED
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Components
8
2.2.2 Dialing from the Keypad
•See the Enable Telephone Operation setting in Section 2.4.7, "Configure the Button
Parameters".
Operations Guide930931ACyberData Corporation
Page 16
2.3 Intercom Setup
GENERAL ALERT
J3 Terminal Block
Wire (IN)
can accept 16 AWG wire
*Contacts 1 and 2 on the J3 terminal block are only for
powering the Intercom from a non-PoE 12VDC power
source as an alternative to Network PoE power. Use of
these contacts for any other purpose will damage the
Intercom and void the product warranty.
Relay Contact:
(1 A at 30 VDC for continuous loads)
3 = Relay Common
4 = Relay Normally Open Contact
5 = Sense Input
6 = Sense Ground
2 = Power Ground*
1 = 8 to 12 VDC at 1000 mA*
3
4
Alternate Power Input:
7 = Reserved for Future Use
8 = Reserved for Future Use
1
8
Use a 3.17 mm (1/8-inch) flat blade
screwdriver for the terminal block screws
2.3.1 Intercom Connections
Figure 2-3 shows the pin connections on the J3 (terminal block). This terminal block can accept
16 AWG gauge wire.
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
9
NoteAs an alternative to using PoE power, you can supply 8 to 12VDC at 1000
terminal block.
Caution
Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for
powering the Intercom from a non-PoE 12 VDC power source as an alternative to
Network PoE power. Use of these contacts for any other purpose will damage the
Intercom and void the product warranty.
Figure 2-3. Intercom Connections
mA into the
Operations Guide930931ACyberData Corporation
Page 17
2.3.2 Using the On-Board Relay
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: The relay contacts are dry and provided for a normally open
and momentarily closed configuration. Neither the alternate power input nor PoE
power can be used to drive a door strike.
Warning
Electrical Hazard: The relay does not support AC powered door strikes.
Any use of this relay beyond its normal o
product and is not covered under our warranty policy.
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
perating range can cause damage to the
10
The CyberData device has a built-in relay that can be activated by a web configurable DTMF string
that can be received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a
number of other triggering events. See the Device Configuration Page on the web interface for
relay settings.
This relay can be used to trigger low current devices like strobes and security camera input signals
a
s long as the load is not an inductive type and the relay is limited to a maximum of
1 Amp @ 30 VDC. Inductive loads have caused excessive “hum” and can interfere with the unit’s
e
lectronics.
We highly recommend that inductive load and high current
devices use our Door Strike Intermediate
Relay product (CD# 011269) (see Section 2.3.3.2, "Connecting the Door Strike Intermediate Relay
Module").
This relay interface also has a general purpose input port that can be used to monitor an external
witch and generate an event.
s
For more information on the sensor options, see the Sensor Configuration Page on the web
interface.
Operations Guide930931ACyberData Corporation
Page 18
2.3.3 Wiring the Circuit
DC Source
+
1 A @ 30 VDC
Sense Input
Strobe Light
J3 Terminal Block of the CyberData Device
1
8
1
8
The J3 terminal block can accept 16 AWG stranded wire.
Pin 3 - Relay Common
Pin 4 - Relay Normally Open Contact
Pin 5 - Sense Input
Pin 6 - Sense Ground
2.3.3.1 Devices Less than 1A at 30 VDC
If the power for the device is less than 1A at 30 VDC and is not an inductive load, then see
Figure 2-4 for the wiring diagram.
Figure 2-4. Wiring Diagram
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
11
Operations Guide930931ACyberData Corporation
Page 19
Installing the Flush-Mount Indoor Intercom with Keypad
Door LockSense Input
The J3 terminal block can accept 16 AWG stranded wire.
DC Source
AC Source
OR
+
1
8
J3 Terminal Block
Please refer to the Door Strike Intermediate Relay
Operations Guide for connection specifics.
2.3.3.2 Connecting the Door Strike Intermediate Relay Module
For wiring an electronic door strike, we recommend the use of our external Door Strike Intermediate
Relay (CD# 011269).
This product provides an easier method of connecting standard door strikes as well as AC and
higher voltage devices. See
Figure 2-5 for the wiring diagram.
Figure 2-5. Wiring Diagram
Intercom Setup
12
If you have questions about connecting door strikes or setting up the web configurable options,
please contact our support department.
http://www.cyberdata.net/support/voip/index.html
Operations Guide930931ACyberData Corporation
Page 20
Installing the Flush-Mount Indoor Intercom with Keypad
Door Lock
Sense Input
DC Source
AC Source
OR
+
802.3af Compliant Ethernet Switch
12 34 56
Aux Button
Please refer to the Networked Door Strike
Intermediate Relay Operations Guide for
connection specifics.
2.3.3.3 Connecting the Networked Door Strike Intermediate Relay
For wiring an electronic door strike to work over a network, we recommend the use of our external
Networked Door Strike Intermediate Relay (CD# 011270).
This product provides an easier method of connecting standard door strikes as well as AC and
higher voltage devices. See
Figure 2-6 for the wiring diagram.
Figure 2-6. Wiring Diagram
Intercom Setup
13
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Page 21
Installing the Flush-Mount Indoor Intercom with Keypad
JP1
J1
J5
J12
J4
J3
SW1
2.3.4 Identifying the Connector Locations and Functions
See the following figures and tables to identify the board connector locations and functions.
Figure 2-7. Connector Locations
Intercom Setup
14
Table 2-2. Connector Functions
ConnectorFunction
J1PoE Network Connection (RJ-45 ethernet)
J3Terminal Block (see Figure 2-3)
J4Console Port (Factory Use Only)
J5JTAG (Factory Use Only)
J12Reserved (Factory Use Only)
JP1Reset jumper
SW1See Section 2.3.6, "RTFM Button"
a.Do not install a jumper. Momentary short to reset. Permanent installation
of a jumper would prevent the board from running all together.
a
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Page 22
Installing the Flush-Mount Indoor Intercom with Keypad
J9
J7
J6
J2
J8
JP10
J10
Figure 2-8. Connector Locations
Intercom Setup
15
Table 2-3. Connector Functions
ConnectorFunction
J2Call Button LED Interface
J6Microphone Interface
J7Speaker Interface
J8Keypad Interface
J9Auxiliary Strobe Connector — Not Used
J10Proximity Sensor Interface — Not Used
JP10Disables the intrusion sensor when installed.
Note: Placing a jumper on JP10 will disable the intrusion
detection circuit.
Operations Guide930931ACyberData Corporation
Page 23
Installing the Flush-Mount Indoor Intercom with Keypad
Activity
Link
2.3.5 Activity and Link LEDs
2.3.5.1 Verifying the Network Connectivity and Data Rate
When you plug in the Ethernet cable or power supply to the Intercom, the following occurs:
•The square, YELLOW Activity LED blinks when there is network activity (see Figure 2-9).
•The square, GREENLink LED above the Ethernet port indicates that the network connection
has been established (see
Figure 2-9).
Figure 2-9. Activity and Link LED
Intercom Setup
16
Operations Guide930931ACyberData Corporation
Page 24
2.3.6 RTFM Button
SW1
When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) button (see SW1 in
confirm the Intercom’s IP Address and test that the audio is working.
NoteYou must do this test prior to final assembly.
Installing the Flush-Mount Indoor Intercom with Keypad
Figure 2-10) on the Intercom board to announce and
Figure 2-10. RTFM Button
Intercom Setup
17
2.3.6.1 Announcing the IP Address
To announce a device’s current IP address:
1. Press and release the RTFM button (SW1) within a five second window.
NoteThe device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
NotePressing and holding the RTFM button for longer than five seconds will restore the device to
the factory default settings.
2.3.6.2 Restoring the Factory Default Settings
When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.
NoteEach Intercom is delivered with factory set default values.
To restore the factory default settings:
1. Press and hold the RTFM button (SW1) for more than five seconds.
Operations Guide930931ACyberData Corporation
Page 25
Installing the Flush-Mount Indoor Intercom with Keypad
SW1
Intercom Setup
2. The device announces that it is restoring the factory default settings.
NoteThe device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
Figure 2-11. RTFM Button
18
2.3.7 Adjust the Volume
You can adjust the volume through the Device Configuration Page.
Operations Guide930931ACyberData Corporation
Page 26
Installing the Flush-Mount Indoor Intercom with Keypad
2.4 Configure the Intercom Parameters
To configure the Intercom online, use a standard web browser.
Intercom Setup
19
Configure each Intercom and verify its operation bef
an Intercom, refer to
Appendix A, "Mounting the VoIP Flush-Mount Indoor Intercom with Keypad" for
instructions.
2.4.1 Factory Default Settings
All Intercoms are initially configured with the following default IP settings:
When configuring more than one Intercom, attach the Intercoms to the network and configure one at
time to avoid IP address conflicts.
a
ParameterFactory Default Setting
IP AddressingDHCP
IP Address
Web Access Usernameadmin
Web Access Passwordadmin
Subnet Mask
Default Gateway
a
a
a
ore you mount it. When you are ready to mount
Table 2-4. Factory Default Settings
10.10.10.10
255.0.0.0
10.0.0.1
a. Default if there is not a DHCP server present.
Operations Guide930931ACyberData Corporation
Page 27
2.4.2 Intercom Web Page Navigation
Ta bl e 2-5 shows the navigation buttons that you will see on every Intercom web page.
Table 2-5. V2 Paging Amplifier Web Page Navigation
Web Page ItemDescription
Link to the Home page.
Link to the Device Configuration page.
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
20
Link to the Ne
Link to the SIP Configuration page.
Link to the Bu
Link to the Ni
Link to the Sensor Co
Link to the Multicast Configuration page
Link to the A
Link to the Even
Link to the A
tworking page.
tton Configuration page.
ghtringer Configuration page.
nfiguration page.
udio Configuration page.
t Configuration page.
utoprovisioning Configuration page.
.
Operations Guide930931ACyberData Corporation
Link to the Update Firmware page.
Page 28
Installing the Flush-Mount Indoor Intercom with Keypad
2.4.3 Log in to the Configuration Home Page
1. Open your browser to the Intercom IP address.
NoteIf the network does not have access to a DHCP server, the device will default to an IP
address of 10.10.10.10.
NoteMake sure that the PC is on the same IP network as the Intercom.
NoteYou may also download CyberData’s VoIP Discovery Utility program which allows you to
easily find and configure the default web address of the CyberData VoIP products.
CyberData’s VoIP Discovery Utility program is available at the following website address:
NoteThe Intercom ships in DHCP mode. To get to the Home page, use the discovery utility to
scan for the device on the network and open your browser from there.
2. When prompted, use the following default Web Access Username and Web Access Password to access the Home Page (
Web Access Username: admin
Web Access Password: admin
Figure 2-12):
Intercom Setup
21
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Page 29
Installing the Flush-Mount Indoor Intercom with Keypad
308100354
Figure 2-12. Home Page
Intercom Setup
22
3. On the Home Page, review the setup details and navigation buttons described in Ta b le 2-6.
Operations Guide930931ACyberData Corporation
Page 30
Installing the Flush-Mount Indoor Intercom with Keypad
Table 2-6. Home Page Overview
Web Page ItemDescription
Device Settings
Device NameShows the device name.
Change UsernameType in this field to change the username.
Change PasswordType in this field to change the password.
Re-enter Password
Type the password again in this field to confirm the new password.
Current Settings
Serial NumberShows the device serial number.
Mac AddressShows the device Mac address.
Firmware VersionShows the current firmware version.
Intercom Setup
23
IP AddressingShows the current IP addressing setting (DH
CP or static).
IP AddressShows the current IP address.
Subnet MaskShows the current subnet mask address.
Default GatewayShows the current default gateway address.
DNS Server 1Shows the current DNS Server 1 address.
DNS Server 2Shows the current DNS Server 2 address.
Speaker VolumeShows the current speaker volume level.
Microphone GainShows the current microphone gain level.
SIP Mode isShows the current SIP Mode status.
Multicast Mode isShows the current Multicast Mode status.
Event Reporting isShows the current Event Reporting status.
Nightringer isShows the current Nightringer status.
Keypad Mode isShows the current Keyp
ad Mode status.
Primary SIP ServerShows the current status of the Primary SIP Server.
Backup Server 1Shows the current status of Backup Server 1.
Backup Server 2
Shows the current status of Backup Server 2.
Import/Export Settings
Press the Browse button to select a configuration file to import.
Operations Guide930931ACyberData Corporation
Press the Impo
rt Configuration button to save a board configuration to the board.
Note: The board will have to be reset before changes will take effect.
Press the Expor
t Configuration button to download the current board
configuration.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reb
oot button to reboot the system.
Page 31
2.4.4 Configure the Device Parameters
1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-
13.
Figure 2-13. Device Configuration Page
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
24
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Page 32
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
2. On the Device Configuration page, you may enter values for the parameters indicated in
Ta bl e 2-7.
Table 2-7. Device Configuration Parameters
Web Page ItemDescription
Volume Settings
SIP VolumeType the desired SIP volume level into this field.
Multicast VolumeType the desired Multicast volume level into this field.
Ring VolumeType the desired Ring volume level into this field.
Sensor VolumeType the desired Sensor volume level into this field.
Microphone GainType the desired microphone gain level into this field.
No Volume Boost
Volu m e Boost 1
Volu m e Boost 2
Volu m e Boost 3
Normal operation of the product can be met with volume
levels 0 through 9. 0 being mute and 9 being the loudest
volume that in a normal arm's length and average
background noise, will enable full duplex operation and
give the best quality of sound output.
The volume boost options increase the output of the
speaker by:
3db for Boost level 1
6db for Boost level 2
9db for Boost level 3
If the user would like a higher output from the speaker, the
Boost settings are available. However, operation in Boost Mode may overdrive or clip the audio if, for example, the
phone that is connected has a high microphone gain or if
the person has a loud voice talking too close to the
microphone.
The acoustic echo canceller also has a harder time
maintaining full duplex operation when in the Boost Mode. The product may drop from full duplex operation
into half/duplex mode while in Boost Mode.
Contact CyberData support for additional information if
needed.
25
Relay Settings
Activate Relay with DTMF CodeWhen selected, the relay can be activated with a DTMF
DTMF Activation CodeType the desired DTMF activation code
DTMF Activation Duration (in seconds)Type the desired DTMF activation duration (in seconds) (2
DTMF Activation Plays ToneWhen selected, the device will play a tone when the relay
Operations Guide930931ACyberData Corporation
code.
(25 character limit).
character limit [activation times now go up to 99 seconds]).
NOTE: A DTMF activation duration of 0 will toggle the
relay indefinitely or until the activation code is sent again
is activated with a DTMF code.
Page 33
Installing the Flush-Mount Indoor Intercom with Keypad
Activate Relay During RingWhen selected, the relay will be activated for as long as
the call is active.
NOTE: When the phone is set to Auto Answer, it will not
ring and this option does nothing.
Activate Relay During Night RingCheck this box to activate the relay for as long as a Night
Ring tone is ringing.
Activate Relay While Call ActiveWhen selected, the relay will be activated for as long as
the call is active.
Activate Relay on Button PressWhen selected, the relay will be activated when the Call
Button is pressed.
Relay on Button Press Timeout (in seconds) Type the desired time (in seconds) that you want the relay
to activate after the Call Button is pressed (1 character
limit).
Miscellaneous Settings
Auto-Answer Incoming CallsWhen selected, the device will automatically answer
incoming calls.
When Auto Answer is Off, the device will play a ringtone
through the Intercom speaker until someone presses the
button.
26
Button and Keypad Lit when IdleWhen selected, the Call Button remains lit when idle.
Button Brightness (0-255)Type the desired button brightness level (0-255).
Play Ringback ToneWhen selected, you will hear a ringback tone while making
a call.
Click on the Test Audio button to do an audio test. When
the Tes t Audio button is pressed, you will hear a voice
message for testing the device audio quality and volume.
Click on the Test Microphone button to do a microphone
test. When the Test Microphone button is pressed, the
following occurs:
1. The device will immediately start recording 3 seconds of
audio.
2. The device will beep (indicating the end of recording).
3. The device will play back the recorded audio.
Click on the Test Relay button to do a relay test.
Click on the Start Button Test button to do a button test.
When pressed, the button text will change to Stop Button Test and in this mode, pressing the button will play test
audio. Also, pressing this button puts the device into a
mode where it will play audio as the buttons are pressed.
For buttons 0 through 9 it will play the audio file for that
number. For buttons *, #, and the Call Button, it will play
the appropriate DTMF tones.
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Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
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HostnameThis is the hostname provided to the DHCP server. This can be used
in conjunction with a DNS server to address the device by host name
instead of by IP address. Check your DHCP server and DNS server
documentation for more information.
VLAN ID (0-4095)Enter the VLAN ID number.
Note: The device supports 802.11Q VLAN tagging support. The
switch port connected to the device will need to be in “trunking mode”
for the VLAN tags to propagate.
VLAN Priority (0-7)Enter the VLAN priority number.
DHCP Timeout
DHCP Timeout in secondsEnter the desired timeout duration (in seconds) that the device will
wait for a response from the DHCP server before defaulting back to
the stored static IP address.
Note: A value of -1 will cause the device to retry indefinitely and a
value of 0 will cause the device to reset to a default of 60 seconds.
29
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
NoteYou must click on the Save button and then the Reboot button for the changes to take
effect.
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Page 37
2.4.6 Configure the SIP Parameters
1. Click SIP Config to open the SIP Configuration page (Figure 2-15).
NoteFor specific server configurations, go to the following website address:
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
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2. On the SIP Configuration page, enter values for the parameters indicated in Ta bl e 2-9.
Table 2-9. SIP Configuration Parameters
Web Page ItemDescription
Enable SIP OperationEnables or disables SIP operation.
SIP Settings
Primary SIP Server [registration status]Use this field to set the address (in dotted decimal notation
or as a canonical name) for the Primary SIP Server. This
field can accept canonical names of up to 255 characters in
length.
Primary SIP User IDType the SIP User ID for the Primary SIP Server
(up to 64 alphanumeric characters).
Primary SIP Auth IDType the Authenticate ID for the Primary SIP Server
(up to 64 alphanumeric characters).
Primary SIP Auth PasswordType the Authenticate Password for the Primary SIP
Server (up to 64 alphanumeric characters).
Backup SIP Server 1
Backup SIP Server 2
• If all of the Primary SIP Server and Backup SIP Server
fields are populated, the device will attempt to stay
registered with all three servers all of the time. You can
leave the Backup SIP Server 1 and Backup SIP Server 2
fields blank if they are not needed.
• In the event of a registration failure on the Primary SIP Server, the device will use the next highest priority server
for outbound calls (Backup SIP Server 1). If Backup SIP Server 1 fails, the device will use Backup SIP Server 2.
• If a higher priority SIP Server comes back online, the
device will switch back to this server.
Backup SIP User ID 1
Backup SIP User ID 2
Backup SIP Auth ID 1
Backup SIP Auth ID 2
Backup SIP Auth Password 1
Backup SIP Auth Password 2
Type the SIP User ID for the Backup SIP Server
(up to 64 alphanumeric characters).
Type the SIP Authenticate ID for the Backup SIP Server
(up to 64 alphanumeric characters).
Type the SIP Authenticate Password for the Backup SIP
Server (up to 64 alphanumeric characters).
Use Cisco SRSTWhen selected, the backup servers are handled according
to Cisco SRST (Survivable Remote Site Telephony).
Remote SIP PortType the Remote SIP Port number (default 5060)
(8 character limit).
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Local SIP PortType the Local SIP Port number (default 5060)
Outbound ProxyType the Outbound Proxy as either a numeric IP address in
Outbound Proxy PortType the Outbound Proxy Port number (8 character limit).
Register with a SIP ServerCheck this box to enable SIP Registration.
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(8 character limit).
dotted decimal notation or the fully qualified host name
(255 character limit [FQDN]).
For information about Point-to-Point Configuration, see
Section 2.4.6.1, "Point-to-Point Configuration".
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Re-registration Interval (in seconds)The SIP Registration lease time in seconds.
Intercom Setup
32
NAT ping
(check box if PBX is not local)
Disable rport DiscoveryCheck this box prevent the device from including the public
Call Disconnection
Terminate call after delay (in seconds)Type the desired number of seconds that you want to
RTP Settings
RTP Port (even)Specify the port number used for the RTP stream after
Check this box if the PBX server is remote and you are
experiencing problems establishing calls with the PBX.
WAN IP address in the contact information that is sent to
the remote SIP servers. This will generally only need to be
enabled when using an SBC in conjunction with a remote
SIP server.
transpire after a connection delay before a call is
terminated.
Note: A value of 0 will disable this function.
establishing a SIP call. This port number has to be an even
number and defaults to 10500.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
NoteYou must click on the Save button and then the Reboot button for the changes to take
effect.
2.4.6.1 Point-to-Point Configuration
When the board is set to not register with a SIP server, it's possible to set the device to dial out to a
single endpoint. To do this, do the following:
1. On the SIP Configuration page (Figure 2-16), make sure that the Register with a SIP Server
parameter is not selected.
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Intercom is set to NOT register with a SiP server
Figure 2-16. SIP Configuration Page Set to Point-to-Point Mode
Intercom Setup
33
2. On the Button Configuration page (Figure 2-17 and Figure 2), type the IP address of the
remote device that you want to contact into a Keypad or Call Button field (in either Speed Dial
Mode or Security Dial Mode).
NoteThere is no way to place a point-to-point call in Telephone Dial Mode or Cellphone Dial
Mode. The Intercom can receive point-to-point calls in any mode.
NoteThe delayed DTMF functionality is available in the Point-to-Point Mode.
NoteEstablishing point-to-point SiP calls may not work with all phones.
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2.4.7 Configure the Button Parameters
1. Click the Button Config button to open the Button Configuration page. See Figure 2-17.
Figure 2-17. Button Configuration Page
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2. On the Button Configuration page, you may enter values for the parameters indicated in
Ta bl e 2-10.
Table 2-10. Button Configuration Parameters
Web Page ItemDescription
Telephone Dial Mode
Enable Telephone OperationSelect Enable Telephone Operation to put the Intercom
into Telephone Dial Mode. In Telephone Dial Mode, the
Intercom will operate like a telephone:
• To make a call in this mode, press the Call Button to go
'off-hook'. The unit will begin playing a dial tone and will
wait for keypad input.
• Dial the extension you want to reach and wait.
• Pressing the Call Button at any time in this process will
hang up the call (put it back 'on-hook').
• During a call, you can use the keypad to send DTMF
tones to the remote extension.
Cellphone Dial Mode
Enable Cellphone OperationSelect Enable Cellphone Operation to put the Intercom
into Cellphone Dial Mode. In Cellphone Dial Mode, the
Intercom will operate like a cellular phone:
• This mode is similar to the telephone operation but you
dial in an extension differently.
• To make a call in this mode, dial the extension and then
press the call button to 'send' or initiate the call.
• Pressing the call button at any time in this process will
hang up the call (put it back 'on-hook').
• During a call you can use the keypad to send DTMF
tones to the remote extension.
35
Speed Dial Mode
Enable Speed DialSelect Enable Speed Dial to put the Intercom into Speed
Dial Mode. In this mode the user sets up extensions to
dial when a button is pressed.
The Speed Dial Timeout (in seconds) setting is the
number of seconds you need to hold the button before it
will place a call. If this value is 0, it will place a call as soon
as the button is released.
The speed dial fields in this mode will accept delayed
DTMF tones when a comma ',' is in the dial-out field.
Speed Dial Timeout (in seconds)Type the desired time (in seconds) that you want a button
held before it will initiate a call.
Note: A Speed Dial Timeout setting of 0 will start a call
as soon as the button is released.
Keypad (0 through 9, *, and #)Enter the desired dial-out extension number (64 character
limit).
Note: For information about dial-out extension strings and
DTMF tones, see
Section 2.4.7.1, "Dial Out Extension
Strings and DTMF Tones (using rfc2833)".
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Call ButtonEnter the desired dial-out extension number (64 character
limit).
Note: For information about dial-out extension strings and
DTMF tones, see
Section 2.4.7.1, "Dial Out Extension
Strings and DTMF Tones (using rfc2833)".
Security Dial Mode
Enable Security Keypad OperationSelect Enable Security Keypad Operation to put the
Intercom into Security Dial Mode. In Security Dial Mode,
the Intercom will act like a normal, one-button Intercom by
calling the extension specified in the Call Button field.
When a security code is entered on the keypad that
matches one of the seven-digit fields specified on the
page, the relay will be activated.
• This mode is meant for installation with security doors. In
Security Dial Mode, the Intercom will act like a normal,
one-button Intercom by calling the extension specified in
the Call Button field.
• Up to 10 (7-digit maximum) security codes can be
registered with the device. Enter a security code by
pressing the # key before entering the code. When one of
these codes is typed on the keypad, it will activate the
relay for the Relay Activation Timeout (in seconds)
setting.
• It is possible to enter a security code both inside and out
of calls.
• In this mode normal relay operation is suspended and
the following settings are non-operational:
Relay On Button Press,
Relay During Call Active
Relay During Ring
Relay During Night-ring
• In this mode, you can't send dtmf to a remote extension
using the keypad. You can however setup delayed dtmf
tones in the dial out string.
Relay Activation Timeout (in seconds)Type the desired length of time (in seconds) that you want
the relay to remain activated after a security code is
entered.
Play Tone While Relay is ActiveCheck this box to play an audible tone while the relay is
activated.
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Allow Telephone DialoutWhen the Allow Telephone Dialout option is enabled,
you can use the keypad to place calls to a dialed
extension. To call an extension, dial the number and wait.
You can still enter security codes with the Allow Telephone Dialout option enabled by pressing the # key
before entering the code.
With the Allow Telephone Dialout option disabled, all
keypad input will be treated as security input. You can still
use the # key but it is not necessary.
For information about how to instantly triggering a dial out
call or security code, see
Section 2.4.7.2, "Triggering a
Dial Out Call or Security Code".
Call ButtonEnter the desired dial-out extension number (64 character
limit). Security codes are limited to seven characters and
are activated with the # key.
Note: For information about dial-out extension strings and
DTMF tones, see Section 2.4.7.1, "Dial Out Extension
Strings and DTMF Tones (using rfc2833)".
37
IDType the desired Extension ID (64 character limit).
Security Code (0 through 9)Enter the desired security code number (7 character limit).
When a security code is entered on the keypad that
matches one of the seven-digit fields specified on the
page, the relay will be activated.
Misc Settings
Play Button ToneCheck this box to hear a tone when a keypad button is
pushed. This setting applies to all modes and determines
whether the device will play an audible sound out of the
speaker when doing any of the following:
• Entering a security code
• Initiating a speed dial
• Pressing the keys in cellphone and telephone modes
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
NoteYou must click on the Save button and then the Reboot button for the changes to take
effect.
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Installing the Flush-Mount Indoor Intercom with Keypad
2.4.7.1 Dial Out Extension Strings and DTMF Tones (using rfc2833)
On the Button Configuration page, dial out extensions support the addition of comma delimited
pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three
seconds after a call is first established with a remote device. Subsequent commas will pause for 2
seconds. A pause of one second will be sent after each numerical digit.
Table 2-11. Examples of Dial-Out Extension Strings
Extension StringResulting Action
302Dial out extension 302 and establish a call
302,2Dial out extension 302 and establish a call, wait 3 seconds then send the
DTMF tone '2'
302,25,,,4,,1Dial out extension 302 and establish a call, wait 3 seconds then send the
DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF
tone 4, wait 4 seconds, send out DTMF tone 1
Intercom Setup
38
NoteThe ma
ximum number of total characters in the dial-out field is 25.
2.4.7.2 Triggering a Dial Out Call or Security Code
You can instantly trigger a dial out call or security code by pressing the # key after dialing a number.
Ta bl e 2-12 shows the various actions that result from different keypad input.
Table 2-12. Triggering a Dial Out Call or Security Code
Allow Telephone Dialout Option Enabled (in security mode with default security settings)
InputResulting Action
Dialing 123
(and waiting for several seconds)
Dialing #123
(and waiting for several seconds)
Dialing #1234560
(and waiting for several seconds)
Dialing #124560#The device will instantly activate the relay for 6 seconds.
Dialing 123#
Allow Telephone Dialout Option Disabled (in security mode with default security settings)
InputResulting Action
The device will call extension 123 through the default SIP server.
The device will do nothing. The entry is an unrecognized security
entry.
The device will activate the relay for Security Code 0 for 6 seconds.
The device will instantly call extension 123 through the default SIP
server.
Dialing 123
(and waiting for several seconds)
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4560
The device will activate the relay for Security Code 0 for 6 seconds.
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2.4.8 Configure the Night Ringer Parameters
When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration
does not have to be to the same server as the primary SIP registration. Any calls made to the
Nightringer extension will cause the Intercom to play a ring tone. There is no way to answer this call.
The Nightringer is designed to be used in buildings where calls made after hours are directed to a
ring group.
1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-18.
Figure 2-18. Nightringer Configuration Setup
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
39
2. On the Nightringer Configuration page, enter values for the parameters indicated
in Ta bl e 2-13.
Web Page ItemDescription
Enable NightringerWhen the nightringer is enabled, the unit will attempt to
Nightringer Settings
Operations Guide930931ACyberData Corporation
Table 2-13. Nightringer Configuration Parameters
register a second extension with the SIP server. Any calls
made to this extension will play a ringtone.
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SIP ServerType the SIP server represented as either a numeric IP
address in dotted decimal notation.
Remote SIP PortType the Remote SIP Port number (default 5060)
(8 character limit).
Local SIP PortType the Local SIP Port number (default 5060)
(8 character limit).Note: This value cannot be the same as the Local SIP Port
found on the SIP Configuration Page.
Outbound ProxyType the Outbound Proxy as either a numeric IP address in
dotted decimal notation or the fully qualified host name
(255 character limit [FQDN]).
Outbound Proxy PortType the Outbound Proxy Port number (8 character limit).
User IDType the User ID (up to 64 alphanumeric characters).
Authenticate IDTy p e the Authenticate ID (up to 64 alphanumeric
characters).
Authenticate PasswordType the Authenticate Password (up to 64 alphanumeric
characters).
Re-registration Interval (in seconds)The SIP Registration lease time (in seconds).
40
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
NoteYou must click on the Save button and then the Reboot button for the changes to take
effect.
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2.4.9 Configure the Sensor Parameters
The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state.
There is an option on the Sensor Configuration page to trigger on an open or short condition on
these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has
been met.
The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when
the Intercom is removed from the case.
For each sensor there are four actions the Intercom can take:
•Flash the LED until the sensor is deactivated (roughly 10 times/second)
•Activate the relay until the sensor is deactivated
•Loop an audio file out of the Intercom speaker until the sensor is deactivated
•Call a preset extension and play a pre-recorded audio file (once)
NoteCalling a preset extension can be set up as a point-to-point call, but currently can't send
delayed DTMF tones.
1. Click Sensor Config to open the Sensor Configuration page (Figure 2-19).
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Installing the Flush-Mount Indoor Intercom with Keypad
Figure 2-19. Sensor Configuration Page
Intercom Setup
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2. On the Sensor Configuration page, enter values for the parameters indicated in Ta bl e 2-14.
Table 2-14. Sensor Configuration Parameters
Web Page ItemDescription
Door Sensor Settings
Door Sensor Normally ClosedSelect the inactive state of the door sensors.
Door Open Timeout (in seconds)Select the number of seconds that you want to pass before the door
sensor is activated.
Flash Button LEDCheck this box to flash the LED until the sensor is deactivated
(roughly 10 times/second).
Activate RelayCheck this box to activate the relay until the sensor is deactivated.
Play Audio LocallyCheck this box to loop an audio file out of the Intercom speaker
until the sensor is deactivated.
Make call to extensionCheck this box to call a preset extension (once).
Play recorded audioCheck this box to play a pre-recorded audio file (once).
Dial Out ExtensionEnter the desired dial-out extension number.
Dial Out IDType the desired Extension ID (64 character limit).
Repeat Local AudioType how many times that you want an audio file to repeat out of
the device’s speaker after the sensor is activated. (Type 0 to make
an audio file repeat indefinitely).
Use this button to test the door sensor.
43
Intrusion Sensor Settings
Flash Button LEDCheck this box to flash the LED until the sensor is deactivated
(roughly 10 times/second).
Activate RelayCheck this box to activate the relay until the sensor is deactivated.
Play Audio LocallyCheck this box to loop an audio file out of the Intercom speaker
until the sensor is deactivated.
Make call to extensionCheck this box to call a preset extension (once).
Play recorded audioCheck this box to play a pre-recorded audio file (once).
Dial Out ExtensionEnter the desired dial-out extension number.
Dial Out IDType the desired Extension ID (64 character limit).
Repeat Local AudioType how many times that you want an audio file to repeat out of
the device’s speaker after the sensor is activated. (Type 0 to make
an audio file repeat indefinitely).
Use this button to test the Intrusion sensor.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
NoteYou must click on the Save button and then the Reboot button for the changes to take
effect.
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2.4.10 Configure the Multicast Parameters
The Multicast Configuration page allows the device to join up to ten paging zones for receiving
ulaw/alaw encoded RTP audio streams.
A paging zone can consist of one or many CyberData multicast group-enabled products. There is no
limit to how many speakers can be in a given paging zone. Each multicast group is defined by a
multicast address and port number.
Each multicast group is assigned a priority, allowing simultaneously arriving pages to be serviced
based on importance. Multicast groups are compatible with IGMP through version 3. The device
supports simultaneous SIP and Multicast.
1. Click on the Multicast Configuration button to open the Multicast Configuration page. See
Figure 2-20.
Figure 2-20. Multicast Configuration Setup
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2. On the Multicast Configuration page, enter values for the parameters indicated in Ta bl e 2-15.
Table 2-15. Multicast Configuration Parameters
Web Page ItemDescription
Enable Multicast OperationEnables or disables multicast operation.
Device Settings
PriorityIndicates the priority for the multicast group. Priority 9 is the
highest (emergency streams). 0 is the lowest (background
music). See Section 2.4.10.1, "Assigning Priority" for more
details.
AddressEnter the multicast IP Address for this multicast group (15
aracter limit).
ch
Port (range can be from 2000 to 65535)Enter the port number for this multicast group (5 character
.
limit)
Note: The multicast ports have to be even values. The
webpage will enforce this restriction.
NameAssign a descriptive name for this multicast group (25
ch
aracter limit).
BeepWhen selected, the device will play a beep before multicast
dio is sent.
au
Click the Sa
Note: You need to reboot for changes to take effect.
Click on the Rebo
ve button to save your configuration settings.
ot button to reboot the system.
45
NoteYou must click on the Save button and then the Reboot button for the changes to take
effect.
2.4.10.1 Assigning Priority
The device will prioritize simultaneous audio streams according to their priority in the list.
If both SIP and Multicast is enabled, SIP audio streams are considered priority 4.5. SIP audio will
interr
upt multicast streams with priority 0 through 4 and will be interrupted by multicast streams with
priority 5 through 9.
During priority 9 m
NoteSIP calls
prioritized.
Ringtones and
Nightringtones
Ringtones all play at the same priority level. This means that it is possible to have a nightring tone
and a normal ringtone playing at the same time.
ulticast streams, the volume is set to maximum.
, multicast streams, ring tones, ringback tones, and nightring tones are all
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2.4.11 Configure the Audio Parameters
The Audio Configuration page is used to add custom audio to the board. User uploaded audio will
take precedence over the audio files shipped with the Intercom.
1. Click Audio Config to open the Audio Configuration page (Figure 2-21).
Figure 2-21. Audio Configuration Page
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Figure 2-22. Audio Configuration Page (continued)
Intercom Setup
47
2. On the Audio Configuration page, enter values for the parameters indicated in Ta bl e 2-14.
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NoteEach entry on the Audio Configuration page replaces one of the stock audio files on the
board. When the input box displays the word default, the Intercom is using the stock audio
file. If that file is replaced with a user file, it will display the uploaded filename.
Table 2-16. Audio Configuration Parameters
Web Page ItemDescription
Audio Files
0-9The name of the audio configuration option is the same as
the spoken audio that plays on the board.
'0' corresponds to the spoken word “zero.”
'1' corresponds to the spoken word “one.”
'2' corresponds to the spoken word “two.”
'3' corresponds to the spoken word “three.”
'4' corresponds to the spoken word “four.”
'5' corresponds to the spoken word “five.”
'6' corresponds to the spoken word “six.”
'7' corresponds to the spoken word “seven.”
'8' corresponds to the spoken word “eight.”
'9' corresponds to the spoken word “nine.”
DotCorresponds to the spoken word “dot.” (24 character limit)
Audio testCorresponds to the message “This is the CyberData IP
speaker test message...” (24 character limit)
Page toneCorresponds to a simple tone used for beep on initialization
and beep on page (24 character limit).
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Your IP Address isCorresponds to the message “Your IP address is...”
(24 character limit).
RebootingCorresponds to the spoken word “Rebooting”
(24 character limit).
Restoring DefaultCorresponds to the message “Restoring default”
(24 character limit).
Ringback toneThis is the ringback tone that plays when calling a remote
extension (24 character limit).
Ring toneThis is the tone that plays when set to ring when receiving
a call (24 character limit).
Intrusion Sensor TriggeredCorresponds to the message “Intrusion sensor triggered.”
Door AjarCorresponds to the message “Door Ajar”
(24 character limit).
Night RingSpecifies the ringtone for nightring. By default this
parameter uses the same audio file that is selected for the
Ring Tone parameter.
The Browse button will allow you to navigate to and select
an audio file.
The Play button will play that audio file.
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Web Page ItemDescription
2.4.11.1 User-created Audio Files
User created audio files should be saved in the following format:
The Delete button will delete any user uploaded audio and
restore the stock audio file.
The Save button will download a new user audio file to the
board once you've selected the file by using the Browse
button. The Save button will delete any pre-existing useruploaded audio files.
Figure 2-23. Audacity 1
Intercom Setup
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Figure 2-24. Audacity 2
Intercom Setup
50
When you export an audio file with Audacity, save the output as:
•WAV (Microsoft) signed 16 bit PCM.
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WAV (Microsoft) signed 16 bit PCM
Figure 2-25. WAV (Microsoft) signed 16 bit PCM
Intercom Setup
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2.4.12 Configure the Event Parameters
Click the Event Config button to open the Event Configuration page. The Event Configuration
page specifies a remote server that can be used to receive HTTP POST events when actions take
place on the board.
Figure 2-26. Event Configuration Page
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52
Ta bl e 2-17 shows the web page items on the Event Configuration page.
Web Page ItemDescription
Enable Event GenerationWhen selected, Event Generation is enabled.
Remote Event Server
Remote Event Server IPType the Remote Event Server IP address.
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Table 2-17. Event Configuration
(64 character limit)
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Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
Table 2-17. Event Configuration (continued)
Web Page ItemDescription
Remote Event Server PortType the Remote Event Server port number.
(8 character limit)
Remote Event Server URLType the Remote Event Server URL.
(127 character limit)
Events
Enable Button EventsWhen selected, Button Events are enabled.
Enable Call Active EventsWhen selected, Call Active Events are enabled.
Enable Call Terminated EventsWhen selected, Call Terminated Events are enabled.
Enable Relay Activated EventsWhen selected, Relay Activated Events are enabled.
Enable Relay Deactivated EventsWhen selected, Relay Deactivated Events are enabled.
Enable Ring EventsWhen selected, Ring Events are enabled.
Enable Night Ring EventsWhen selected, there is a notification when the device
receives a night ring.
Enable Multicast Start EventsWhen selected, Multicast Start Events are enabled.
Enable Multicast Stop EventsWhen selected, Multicast Stop Events are enabled.
53
Enable Power On EventsWhen selected, Power On Events are enabled.
Enable Sensor EventsWhen selected, Sensor Events are enabled.
Enable Security EventsWhen selected, an event is sent every time a security
Enable 60 Second Heartbeat EventsWhen selected, 60 Second Heartbeat Events are
NoteYou must click on the Save button and then the Reboot button for the changes to take
effect.
2.4.12.1 Example Packets for Events
The server and port are used to point to the listening server and the 'Remote Event Server URL' is
the destination URL (typically the script running on the remote server that's used to parse and
process the POST events).
code is entered on the keypad.
enabled.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Test Event button to test an event.
Click on the Reboot button to reboot the system.
NoteThe XML is URL-encoded before transmission so the following examples are not completely
accurate.
Here are example packets for every event:
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
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Installing the Flush-Mount Indoor Intercom with Keypad
Installing the Flush-Mount Indoor Intercom with Keypad
2.4.13 Configure the Autoprovisioning Parameters
Autoprovisioning can be used to configure your device automatically on boot, after a periodic delay,
after sitting idle for a period of time, or at a specified time.
The autoprovisioning file contains the board configuration in xml format. Autoprovisioned values in
this file will override values stored in on-board memory.
The autoprovisioning file can be hosted with a tftp or a web server and by default is named according
to the MAC address of the device (for example: 0020f7350058.config). The autoprovisioning
filename can also be specified.
The device does not have a real time clock but can sync with a network time server on boot.
1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page.
See Figure 2-27.
Figure 2-27. Autoprovisioning Configuration Page
Intercom Setup
57
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Intercom Setup
2. On the Autoprovisioning Configuration page, you may enter values for the parameters
indicated in
Get Autoprovisioning from DHCPSee Section 2.4.13.1, "Autoprovisioning".
Download ProtocolAllows you to select whether the autoprovisioning file is acquired
via TFTP or HTTP.
Autoprovisioning Server (IP Address) See Section 2.4.13.1, "Autoprovisioning" (15 character limit).
Autoprovisioning FilenameType the desired name for the autoprovisioning file.
Autoprovisioning Autoupdate
(in minutes)
Type the desired time (in minutes) that you want the
Autoprovisioning feature to update (6 character limit).
Note: A value of 0 will disable this option.
Autoprovision at time (HHMMSS)Type the desired time of day that you want the Autoprovisioning
feature to update (must be 6 characters).
Note: An empty value will disable this option.
Autoprovision when idle
(in minutes > 10)
Type the desired time (in minutes greater than 10) that you want
the Autoprovisioning feature to update after a certain amount of
idle time (6 character limit).
Note: A value of 0 will disable this option.
58
Press the Get Autoprovisioning Template button to create an
autoprovisioning file for this unit. See Section 2.4.13.2, "Get
Autoprovisioning Template Button"
Clock
NTP ServerAllows you to select the NTP server (64 character limit).
Posix Timezone StringSee Section 2.4.13.3, "Time Zone Strings"
(43 character limit).
Set Time with External NTP Server on
boot
When selected, the time is set with an external NTP server when
the device restarts.
Periodically update with time serverWhen selected, the time is periodically updated with a time
server.
Time update period (in hours)Allows you to select the time updated period (in hours)
(4 character limit).
Allows you to set the time from the NTP server.
Current Time
Current Time in 24 hour format
(HHMMSS)
Allows you to input the current time in the 24 hour format.
(6 character limit)
Click on this button to set the clock after entering the current time.
Operations Guide930931ACyberData Corporation
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Page 66
Web Page ItemDescription
NoteYou must click on the Save button and then the Reboot button for the changes to take
effect.
2.4.13.1 Autoprovisioning
Installing the Flush-Mount Indoor Intercom with Keypad
It is not necessary to set every option found in the autoprovisioning template. As long as the XML is
valid, the file can contain any subset. Options not autoprovisioned will default to the values stored in
the on board memory. For example if you only wanted to modify the device name, the following
would be a valid autoprovisioning file:
When this option is checked, the device will automatically fetch its autoprovisioning server address
from the DHCP server. The device will use the address specified in OPTION 150 (TFTP-servername) or OPTION 66. If both options are set, the device will use OPTION 150.
Refer to the documentation of your DHCP server for setting up OPTION 150.
To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both
option 66 and 150), here's an example dhcpd.conf:
# dhcpd.conf
#
# Configuration file for ISC dhcpd (see 'man dhcpd.conf')
#
ddns-update-style ad-hoc;
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
60
Autoprovisioning
Server (IP Address)
Autoprovisioning
Autoupdate
Autoprovisioned
Firmware Upgrades
Instead of using DHCP to provide the autoprovisioning tftp server address, you can specify an
address manually.
When the device is set to autoprovision either after a period of time, or when idle, or at a time of day,
the device will do the following:
•Re-download the autoprovisioning file.
•Compare this new file to the one downloaded on boot, and if it finds differences, force a system
reset.
•After rebooting, the board will configure itself according to this new file.
An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three minutes,
and the web page will be unresponsive during this time.
The 'FirmwareVersion' value in the xml file must match the version stored in the 'FirmwareFile'.
If these values are mismatched, the board can get stuck in a loop where it goes through the following
sequence of actions:
1. The board downloads and writes a new firmware file.
2. After the next reboot, the board recognizes that the firmware version does not match.
3. The board downloads and writes the firmware file again.
CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is
stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the
board boot as it normally does.
Autoprovisioned
Audio Files
Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be
downloaded once for each device. Loading many audio files to the device from the web page could
cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh
the page.
The device uses the file name to determine when to download a new audio file. This means that if
you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP
server, the device will not recognize that the file has changed (because the file name is the same).
Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have
been loaded to the board, the audio file settings will not change. You can force a change to the audio
files on the board by clicking Restore Default on the Audio Configuration page or by changing the
autoprovisioning file with “default” set as the file name.
2.4.13.2 Get Autoprovisioning Template Button
The Get Autoprovisioning Template button allows the user to generate, download, edit, and then
store an autoprovisioning template on the server that serves the autoprovisioning files for devices.
To generate an autoprovisioning template directly from the device, complete the following steps:
1. On the Autoprovisioning page, click on the Get Autoprovisioning Template button.
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Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
2. You will see a window prompting you to save a configuration file (.config) to a location on your
computer (Figure 2-28). The configuration file is the basis for the default configuration settings
for your unit).
3. Choose a location to save the configuration file and click on OK. See Figure 2-28.
Figure 2-28. Configuration File
61
4. At this point, you can open and edit the autoprovisioning template to change the configuration
settings in the te
5. You can then upload the autoprovisioning file to a TFTP or HTTP server where the file can be
loade
d onto other devices.
2.4.13.3 Time Zone Strings
The posix time zone string tells the internal date and time utilities how to handle daylight savings
time for different time zones. Ta bl e 2-19 shows some common strings.
Time ZoneTime Zone String
US Pacific timePST8PDT,M3.2.0/2:00:00,M11.1.0/2:00:00
US Mountain timeMST7MDT,M3.2.0/2:00:00
US Eastern TimeEST5EDT,M3.2.0/2:00:00,M11.1.0/2:00:00
Phoenix Arizona
US Central TimeCST6DST,M3.2.0/2:00:00,M11.1.0/2:00:00
a.Phoenix, Arizona does not use daylight savings time.
Ta bl e 2-20 shows a breakdown of the parts that constitute the following time zone string:
mplate for the unit.
a
Table 2-19. Common Time Zone Strings
,M11.1.0/2:00:00
MST7
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•CST6DST ,M3.2.0/2:00:00,M11.1.0/2:00:00
Table 2-20. Time Zone String Parts
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
62
Time Zone String
mples
Exa
Time Zone String
Meaning
Part
CST6CDTThe time zone offset from GMT and three character identifiers for the time zone.
CSTCentral Standard Time
6The (hour) offset from GMT/UTC
CDT
M3.2.0/2:00:00The date and time when daylight savings begins.
M3The third month (March)
.2The 2nd occurrence of the day (next item) in the month
.0 Sunday
/2:00:00Time of day to change
M11.1.0/2:00:00The date and time when daylight savings ends.
M11The eleventh month (November)
.1The 1st occurrence of the day (next item) in the month
.0 Sunday
/2:00:00 Time of day to change
Central Daylight Time
Ta bl e 2-21 has some more examples of time zone strings.
Table 2-21. Time Zone String Examples
Time Zone Identifier
Time ZoneTime Zone String
a
Tokyo
Berlin
b
IST-9
CET-1MET,M3.5.0/1:00,M10.5.0/1:00
a.Tokyo does not use daylight savings time.
b.For Berlin, daylight savings time starts on the last Sunday in March at
01:00 UTC, and ends on the last Sunday in October at 01:00 UTC, and is one
hour ahead of UTC.
A user-definable three or four character time zone identifier (such as PST, EDT, IST, MUT, etc) is
needed at the beginning of the posix time zone string to properly set the time. However, the specific
letters or numbers used for the time zone identifier are not important and can be any three or four
letter or number combination that is chosen by the user. However, the time zone identifier cannot be
blank.
Figure 2-29. Three or Four Character T
ime Zone Identifier
You can also use the following URL when a certain time zone applies daylight savings time:
http://www.timeanddate.com/time/dst/2011.html
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Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
63
World GMT Table
Ta bl e 2-22 has information about the GMT time in various time zones.
Table 2-22. World GMT Table
Time ZoneCity or Area Zone Crosses
GMT-12Eniwetok
GMT-11Samoa
GMT-10Hawaii
GMT-9Alaska
GMT-8PST, Pacific US
GMT-7MST, Mountain US
GMT-6CST, Central US
GMT-5EST, Eastern US
GMT-4Atlantic, Canada
GMT-3Brazilia, Buenos Aries
GMT-2Mid-Atlantic
GMT-1Cape Verdes
GMTGreenwich Mean Time, Dublin
GMT+1Berlin, Rome
GMT+2Israel, Cairo
GMT+3Moscow, Kuwait
GMT+4Abu Dhabi, Muscat
GMT+5Islamabad, Karachi
GMT+6Almaty, Dhaka
GMT+7Bangkok, Jakarta
GMT+8Hong Kong, Beijing
GMT+9Tokyo, Osaka
GMT+10Sydney, Melbourne, Guam
GMT+11Magadan, Soloman Is.
GMT+12Fiji, Wellington, Auckland
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Installing the Flush-Mount Indoor Intercom with Keypad
GENERAL ALERT
Intercom Setup
2.5 Upgrade the Firmware and Reboot the Intercom
Caution
Equipment Hazard: Devices with a serial number that begins with 1861xxxxx
can only run firmware versions 10.0.0 or later.
To upload the firmware from your computer:
1. Retrieve the latest Intercom firmware file from the Flush-Mount Indoor Intercom with Keypad
2. Unzip the firmware version file. This file may contain the following:
•Firmware file
•Release notes
64
3. Log in to the Intercom home page as instructed in Section 2.4.3, "Log in to the Configuration
Home Page".
4. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 2-30.
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Installing the Flush-Mount Indoor Intercom with Keypad
Figure 2-30. Upgrade Firmware Page
Intercom Setup
65
5. Click Browse, and then navigate to the location of the Intercom firmware file.
6. Click S
NoteThis starts the upg
ubmit.
rade process. Once the Intercom has uploaded the file, the Uploading
Firmware countdown page appears, indicating that the firmware is being written to flash.
The Intercom will automatically reboot when the upload is complete. When the countdown
finishes, the Upgrade Firmware page will refresh. The uploaded firmware filename should
be displayed in the system configuration (indicating successful upload and reboot).
Ta bl e 2-23 shows the web page items on the Upgrade Firmware page
.
Table 2-23. Firmware Upgrade Parameters
Web Page Item
File Upload
Firmware VersionShows the current firmware version.
Description
Use the Choose File b
the Intercom firmware file that you want to upload.
Click on the S
selected firmware and reboot the system.
ubmit button to automatically upload the
utton to navigate to the location of
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2.5.1 Reboot the Intercom
Reboot
308100354
To reboot a Intercom, log in to the web page as instructed in Section 2.4.3, "Log in to the
Configuration Home Page".
1. Click Reboot (Figure 2-31). A normal restart will occur.
Installing the Flush-Mount Indoor Intercom with Keypad
Figure 2-31. Reboot System Section
Intercom Setup
66
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Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
2.6 Command Interface
Some functions on the device can be activated using simple POST commands to the web interface.
The examples in
can send HTTP POST commands to the device should work.
2.6.1 Command Interface Post Commands
NoteThese commands require an authenticated session (a valid username and password to
O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_nightring=yes"
Trigger the Door Sensor Test (Sensor Config page)wget --user admin --password admin --auth-no-challenge --quiet -
O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data
"doortest=yes"
70
Trigger the Intrusion Sensor Test (Sensor Config page)wget --user admin --password admin --auth-no-challenge --quiet -
O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data
"intrusiontest=yes"
a.Type and enter all of each http POST command on one line.
b. Must be in point-to-point mode see Section 2.4.6.1, "Point-to-Point Configuration"
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Appendix A: Mounting the VoIP FlushMount Indoor Intercom with Keypad
A.1 Mount the Intercom
Before you mount the Intercom, make sure that you have received all the parts for each Intercom.
Refer to Tabl e A-1.
Table A-1. Mounting Components (Part of the Accessory Kit)
QuantityPart NameIllustration
4#6 X 3/8-inch,100 Deg.,
Flat Head, Self-Tapping Screw
4#6 X 3/8-inch,100 Deg.,
Flat Head T15 Security Pin Torx Screw
71
1T15 Security Pin Torx Key
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A.2 Dimensions
6.840 [173.7]
Dimensions are in Inches [Millimeter]
5.860 [148.8]
0.170 [4.3]
2.579 [65.5]
Figure A-1. Unit Dimensions
Mount the Intercom
72
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Mount the Intercom
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73
Figure A-2. PCB Dimensions and Intrusion Sensor Range
BOTTOM SIDE
4.200 [106.68]
4.200 [106.68]
DIMENSIONS ARE IN INCHES [MILLIMETER]
2.300 [58.42]
3.700 [93.98]
ø0.138 [ø3.51]
Fits #6-32 Machine Screw
(4 Places)
Eective Range for
Intrusion Sensor to Function
from 3 mm to 14 mm
TOP SIDE
J6
J7J9
J2
J10
J8
J1
J3
Instrusion
Sensor
0.118 [3.00]
0.551 [14.00]
JP10
J5
0.532 [13.53]
0.501 [12.73]
1.083 [27.52]
PROJECTION: THIRD ANGLE PROJECTION
JP1
J12
J4
SW1
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A.3 Wall Mounting
Fold Down all Flagnuts (4 Places)
before Inserting into Wall Cutout
Cutout
Network Cable
(Not Provided)
Screws
Faceplate
2 Gang Box
Torx Drive)
Assembly
Ground Wire &
Point Upward.
Arrow Labels must
This will Ensure that
the Intrusion Sensor
Functions Properly.
Wall
Inside Gang Box
Create Service Loop
Torx Key
(Phillip Drive)
(Security
Mounting
Screws
Mounting
Flagnuts
(4 Places)
K.O.
to J1
6.03 inches
[153mm]
5.28 inches
[134mm]
Network Cable
J1
Intrusion
Sensor
1
8
7
3
9
9
4
6
2
5
Custom
Enclosure
Create Service Loop
Inside Custom Enclosure
Note: To mount the intercom, use methods
compliant with local electrical codes.
Figure A-3 illustrates a wall mounting option for the Flush-Mount Indoor Intercom with Keypad.
Figure A-3. Wall Mounting
Wall Mounting
74
To mount the Intercom:
Operations Guide930931ACyberData Corporation
1. Make a wall cutout as shown in the picture.
2. Use a flat blade screwdriver to remove the knockout (KO) of the gang box.
3. Feed the ground wire (shown in Section A.4, "Ground Cable Installation") and the network cable
from the wall cutout through the knockout hole of the gang box.
4. Create a service loop for both the ground wire and network cable.
5. Plug the network cable into the J1 connector.
6. Make sure that the arrow labels are pointing up. This will ensure that the intrusion sensor
functions properly.
7. Fold down all of the flagnuts, and then insert the gang box into the wall cutout.
Page 82
8. Tighten the flagnuts with a Phillips screwdriver.
Star Washer
#6 Ring Terminal
Nut
inside Gang Box
Create Service Loop
Knock Out
(Not Provided)
Ground Wire
Note: To mount the intercom, use methods
compliant with local electrical codes.
9. Secure the Intercom faceplate assembly to the gang box with either Phillips screws or security
Torx screws.
A.4 Ground Cable Installation
Figure A-4 illustrates how to connect a ground cable to the Flush-Mount Indoor Intercom with
Keypad.
Figure A-4. Ground Cable Installation
Ground Cable Installation
75
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Appendix B: Setting up a TFTP Server
B.1 Set up a TFTP Server
Autoprovisioning requires a TFTP server for hosting the configuration file.
B.1.1 In a LINUX Environment
To set up a TFTP server on LINUX:
1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.
2. Run the following command where /tftpboot/ is the path to the directory you created in
Step 1: the directory that contains the files to be uploaded. For example:
76
in.tftpd -l -s /tftpboot/your_directory_name
B.1.2 In a Windows Environment
You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download at:
2. Go to the support page for your product, and click on the FAQs tab.
C.2 Documentation
77
The documentation for this product is released in an English language version only. You can
download PDF copies of CyberData product documentation by doing the following:
The Support Form initiates a ticket which CyberData uses for tracking customer requests. Most
importantly, the Support Form tells us which PBX system and software version that you are
using, the make and model of the switch, and other important information. This information is
essential for troubleshooting. Please also include as much detail as possible in the Comments
section of the Support Form.
When returning a product to CyberData, an approved CyberData RMA number must be printed
on the outside of the original shipping package. Also, RMA numbers require an active VoIP
Technical Support ticket number. A product will not be accepted for return without an approved
RMA number. Send the product, in its original package, to the following address:
If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address:
http://www.cyberdata.net/support/rmastatus.html
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C.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail Within Warranty, CyberData will repair
or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail Out of the Warranty period, a flat rate repair charge of one half of the
purchase price of the product will be assessed. Repairs that are Within Warranty period but are
damaged by improper installation, modification, or abuse are deemed Out of Warranty and will
be charged at the Out of Warranty rate. A device is deemed Out of Warranty when its purchase
date is longer than two years or when the device has been damaged due to human error during
installation, modification, or abuse. A replacement unit will be offered at full cost if the device
cannot be repaired.
End of Life Devices out of warranty are included under this policy. However, End of Life
devices are not eligible for our Spare in the Air program. End of Life devices are devices that
are no longer produced or sold. Therefore, we cannot offer a Spare in the Air replacement.
Technical support is still available for these devices. However, no firmware revisions or updates
will be scheduled. If an End of Life device cannot be repaired, a replacement of a current
version of the device may be offered at MSRP.
Warranty
79
Products shipped to CyberData, both within and out of warranty, are shipped at the expense of
the customer. CyberData will pay return shipping charges for repaired products.
CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
C.4.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to
be returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package
should be sent to the following address:
CyberData Corporation
3 Justin Court.
Monterey, CA 93940
Attn: RMA "xxxxxx"
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C.4.2 Warranty & RMA Returns outside of the United States
If you purchased your equipment through an authorized international distributor or reseller,
please contact them directly for product repairs.
C.4.3 Spare in the Air Policy
CyberData now offers a Spare in the Air no wait policy for warranty returns within the United
States and Canada. More information about the Spare in the Air policy is available at the
following web address:
For our authorized distributors and resellers, please refer to your CyberData Service
Agreement for information on our return guidelines and procedures.
Warranty
80
For End Users, please contact the company that you purchased your equipment from for their
return policy.
C.4.5 Warranty and RMA Returns Page
The most recent warranty and RMA information is available at the CyberData Warranty and
RMA Returns Page at the following web address:
AC voltages 2
activate relay (door sensor) 43
activate relay (intrusion sensor) 43
address, configuration login 21
alternative power input 5
announcing a device’s IP address 17
audio configuration 46
night ring tone parameter 48
audio configuration page 46
audio encodings 4
audio files, user-created 49
autoprovision at time (HHMMSS) 58
autoprovision when idle (in minutes > 10) 58
autoprovisioning 58, 59
autoprovisioned audio files 60
autoprovisioned firmware upgrades 60
autoprovisioning autoupdate 60
autoprovisioning from DHCP 59
autoprovisioning server (IP address) 60
get autoprovisioning template button 58
autoprovisioning autoupdate (in minutes) 58
autoprovisioning configuration 57, 58
autoprovisioning filename 58
autoprovisioning server (IP Address) 58
auxiliary relay, 1A at 30 VDC 5
B
backup SIP server 1 31
backup SIP server 2 31
backup SIP servers, SIP server
changing for web configuration access 24
DHCP Client 4
DHCP IP addressing 28
dial out call 38
dial out extension (intrusion sensor) 43
dial out extension strings 38
dimensions 5, 72
pcb dimensions and intrusion sensor range 73
unit dimensions—front and side view 72
discovery utility program 21
DNS server 28
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82
door sensor 41, 43, 48
activate relay 43
door open timeout 43
door sensor normally closed 43
flash button LED 43
play audio locally 43
door strike intermediate relay 12, 13
download protocol, HTTP or TFTP 58
DTMF
DTMF activation plays tone 25
DTMF activation plays tone 25
DTMF tones 38
DTMF tones (using rfc2833) 38
E
enable night ring events 53
ethernet I/F 5
event configuration
enable night ring events 53
event configuration page 52
expiration time for SIP server lease 32, 40
export configuration button 23
export settings 23
http web-based configuration 4
I
identifier names (PST, EDT, IST, MUT) 62
identifying your product 1
import configuration button 23
import settings 23
import/export settings 23
installation, typical intercom system 2
intercom configuration
default IP settings 19
intercom configuration page
configurable parameters 31, 65
Internet Explorer (web browser) 3
intrusion sensor 41, 43
activate relay 43
dial out extension 43
flash button LED 43
play audio locally 43
IP address 19, 28
IP addressing 28
default
IP addressing setting 19
F
factory default settings 17
how to set 17
Firefox (web browser) 3
firmware
where to get the latest firmware 64
flash button LED (door sensor) 43
flash button LED (intrusion sensor) 43
G
get autoprovisioning from DHCP 58
get autoprovisioning template 58
get autoprovisioning template button 58
GMT table 63
GMT time 63
green link light 16
ground cable installation 74
H
home page 21
http POST command 67
J
J3 terminal block, 16 AWG gauge wire 9
K
keypad configuration page 34
L
lease, SIP server expiration time 32, 40
LEDs
activity and link LEDs 16
lengthy pages 45
link light 16
Linux, setting up a TFTP server on 76
local SIP port 31
log in address 21
M
mounting 71
Operations Guide930931ACyberData Corporation
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83
ground cable installation 74
illustration of intercom mounting process 71
mounting an intercom 71
mounting components (part of the accessory kit) 71
overview of installation types 74
service loop cable routing 74, 75
mounting components (part of the accessory kit) 71
Mozilla Firefox (web browser) 3
multicast configuration 44
Multicast IP Address 45
N
navigation (web page) 20
navigation table 20
network connectivity and data rate 16
network parameters 28
nightring tones 45
Nightringer 9, 61
nightringer settings 39
NTP server 58
O
on-board relay 10
operating temperature 5
output 5
overview of installation types 74
P
packet time 4
pages (lengthy) 45
part number 5
parts list 6
password
for SIP server login 31
login 21
restoring the default 19
payload types 5
pcb dimensions and intrusion sensor range 73
play audio locally (door sensor) 43
play audio locally (intrusion sensor) 43
point-to-point configuration 32
port
reboot 65, 66
regulatory compliance 5
remote SIP port 31
reset test function management button 17
resetting the IP address to the default 71
restoring factory default settings 17, 81
restoring the factory default settings 17
return and restocking policy 80
ringtones 45
Safari (web browser) 3
sales 78
security code 38
sensor setup page 42
sensor setup parameters 41
sensors 43
server address, SIP 31
service 78
service loop cable routing 74, 75
set the time from the NTP server 58
set time with external NTP server on boot 58
setting up an intercom 9
settings, default 17
Operations Guide930931ACyberData Corporation
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84
SIP
enable SIP operation 31
local SIP port 31
user ID 31
SIP (session initiation protocol) 4
SIP configuration 30
SIP Server 31
SIP configuration parameters
outbound proxy 31, 40
registration and expiration, SIP server lease 32, 40
user ID, SIP 31
SIP registration 31
SIP remote SIP port 31
SIP server 31
password for login 31
SIP servers supported 4
user ID for login 31
SIP settings 31, 32
Spare in the Air Policy 80
SRST 31
static IP addressing 28
Stored Network Settings 28
subnet mask 19, 28
supported protocols 4
W
warranty 5, 79
warranty & RMA returns outside of the United States 80
warranty and RMA returns page 80
warranty policy at CyberData 79
web access password 19
web access username 19
web configuration log in address 21
web page
navigation 20
web page navigation 20
web-based intercom configuration 19
wget, free unix utility 67
Windows, setting up a TFTP server on 76
wiring the circuit 11
devices less than 1A at 30 VDC 11
T
tech support 78
technical support, contact information 78
terminal block, 16 AWG gauge wire 9
TFTP server 4, 76
time zone string examples 62
triggering a dial out call or security code 38
U
unit dimensions—front and side view 72
user ID
for SIP server login 31
username
changing for web configuration access 24
default for web configuration access 21
restoring the default 19
V
VLAN ID 29
VLAN Priority 29
VLAN tagging support 29
VLAN tags 29
volume boost 25
Operations Guide930931ACyberData Corporation
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