This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
CyberData Corporation930931AOperations Guide
Revision Information
Revision 930931A, which corresponds to firmware version 10.4.0, was released on October 14,
2014.
Browsers Supported
The following browsers have been tested against firmware version 10.4.0:
• Internet Explorer (version: 10)
• Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0)
• Chrome (version: 29.0.1547.66 m)
• Safari (version: 5.1.7)
Operations Guide930931ACyberData Corporation
Pictorial Alert Icons
GENERAL ALERT
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
CyberData Corporation930931AOperations Guide
Important Safety Instructions
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warn in g
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warn in g
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Warn in g
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
CyberData Corporation930931AOperations Guide
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................3
C.4.1 Warranty & RMA Returns within the United States ......................................................79
C.4.2 Warranty & RMA Returns outside of the United States ...............................................80
C.4.3 Spare in the Air Policy ..................................................................................................80
C.4.4 Return and Restocking Policy ......................................................................................80
C.4.5 Warranty and RMA Returns Page ...............................................................................80
Index 81
ii
Operations Guide930931ACyberData Corporation
1 Product Overview
INTERCOM, INDOOR FLUSH-MOUNT
WITH KEYPAD, PoE, SINGLEWIRE
011308A / 021109E
Model number
WWW.CYBERDATA.NET
308100001
Serial number begins with 1231
1.1 How to Identify This Product
To identify the Flush-Mount Indoor Intercom with Keypad, look for a model number label similar to
the one shown in
•The model number on the label should be 011308.
•The serial number on the label should begin with 1231.
Figure 1-1. Confirm the following:
Figure 1-1. Model Number Label
1
Operations Guide930931ACyberData Corporation
1.2 Typical System Installation
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
Door Strike
VoIP Intercoms with Keypad
IP Phone
InformaCast Server
Generic PoE Switch
12 34 56
IP-PBX Server
The Singlewire InformaCast-enabled Voice-over-IP (VoIP) Intercom is a Power-over-Ethernet (PoE
802.3af) and Voice-over-IP (VoIP) two-way communications device that easily connects into existing
local area networks (LANs) with a single cable connection. The intercom is compatible with most
SIP-based IP PBX servers that comply with SIP RFC 3261.
Figure 1-2 illustrates how the Flush-Mount Indoor Intercom with Keypad can be installed as part of a
VoIP phone system.
Figure 1-2. Typical Installation—Door Entry/Access Control
Product Overview
Typical System Installation
2
.
Warnin g
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warnin g
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warnin g
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Operations Guide930931ACyberData Corporation
1.3 Product Features
The Singlewire InformaCast-enabled Flush-Mount Indoor Intercom with Keypad has the following
features:
•Compatible with Singlewire InformaCast
•Singlewire Failover support
•Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters
are entered statically into the CyberData product's internal webpage.
•SIP
•Dual speeds of 10 Mbps and 100 Mbps
•802.3af compliant
•2 gang outlet box size
•Adaptive full duplex voice operation
•Network/Web management
•Network adjustable speaker volume adjustment
•Network configurable door or intrusion sensor settings
•Network configurable relay activation settings
•Dial Out Extension supports the addition of comma delimited pauses before sending additional
DTMF tones
Power InputPoE 802.3af compliant or 8 to 12VDC at 1000mA
Operating Temperature -40° C to +55° C (-40° F to 131° F)
Payload TypesG711, A-law and µ-law
Regulatory Compliance FCC Class A, UL 60950
Dimensions6.5” x 4.5” x 1.5” (H x W x D)
Warranty2 years limited
Part Number011308
Auxiliary Relay1A at 30 VDC
Table 1. Product Specifications
Product Overview
Product Specifications
5
Operations Guide930931ACyberData Corporation
Installing the Flush-Mount Indoor Intercom with Keypad
Parts List
2 Installing the Flush-Mount Indoor Intercom
with Keypad
2.1 Parts List
Ta bl e 2-1 illustrates the parts for the Flush-Mount Indoor Intercom with Keypad.
NoteSee Appendix A, "Mounting the VoIP Flush-Mount Indoor Intercom with
Keypad" for physical mounting information.
Table 2-1. Parts List
QuantityPart NameIllustration
1Flush-Mount Indoor Intercom with Keypad Assembly
6
1Installation Quick Reference Guide
1Mounting Accessory Kit
Operations Guide930931ACyberData Corporation
2.2 Intercom Components
Call Button
Speaker Drain Hole
See Section 2.2.1, "Call Button
and Call Button LED" for
information about the functionality
of the Call Button.
Keypad
See Section 2.2.2, "Dialing from
the Keypad" for
information about the functionality
of the keypad.
Figure 2-1 shows the components of the Intercom.
Figure 2-1. Intercom Components
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Components
7
Operations Guide930931ACyberData Corporation
2.2.1 Call Button and Call Button LED
Call button and
Call Button LED
2.2.1.1 Call Button LED Function
•Upon initial power or reset, the Call Button LED will illuminate.
•During network setup the Call Button LED will blink 10 times per second until the device can find
a network address. This can take from 5 to 60 seconds.
•When the software has finished initialization, the Call Button LED will blink twice.
•When a call is established (not just ringing), the Call Button LED will blink.
•On the Device Configuration Page, there is an option called Button and Keypad Lit when
Idle. This option sets the normal state for the indicator light. The Call Button LED will still blink
during initialization and calls.
•The indicator light flashes briefly at the beginning of RTFM mode.
Figure 2-2. Call Button and Call Button LED
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Components
8
2.2.2 Dialing from the Keypad
•See the Enable Telephone Operation setting in Section 2.4.7, "Configure the Button
Parameters".
Operations Guide930931ACyberData Corporation
2.3 Intercom Setup
GENERAL ALERT
J3 Terminal Block
Wire (IN)
can accept 16 AWG wire
*Contacts 1 and 2 on the J3 terminal block are only for
powering the Intercom from a non-PoE 12VDC power
source as an alternative to Network PoE power. Use of
these contacts for any other purpose will damage the
Intercom and void the product warranty.
Relay Contact:
(1 A at 30 VDC for continuous loads)
3 = Relay Common
4 = Relay Normally Open Contact
5 = Sense Input
6 = Sense Ground
2 = Power Ground*
1 = 8 to 12 VDC at 1000 mA*
3
4
Alternate Power Input:
7 = Reserved for Future Use
8 = Reserved for Future Use
1
8
Use a 3.17 mm (1/8-inch) flat blade
screwdriver for the terminal block screws
2.3.1 Intercom Connections
Figure 2-3 shows the pin connections on the J3 (terminal block). This terminal block can accept
16 AWG gauge wire.
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
9
NoteAs an alternative to using PoE power, you can supply 8 to 12VDC at 1000
terminal block.
Caution
Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for
powering the Intercom from a non-PoE 12 VDC power source as an alternative to
Network PoE power. Use of these contacts for any other purpose will damage the
Intercom and void the product warranty.
Figure 2-3. Intercom Connections
mA into the
Operations Guide930931ACyberData Corporation
2.3.2 Using the On-Board Relay
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: The relay contacts are dry and provided for a normally open
and momentarily closed configuration. Neither the alternate power input nor PoE
power can be used to drive a door strike.
Warning
Electrical Hazard: The relay does not support AC powered door strikes.
Any use of this relay beyond its normal o
product and is not covered under our warranty policy.
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
perating range can cause damage to the
10
The CyberData device has a built-in relay that can be activated by a web configurable DTMF string
that can be received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a
number of other triggering events. See the Device Configuration Page on the web interface for
relay settings.
This relay can be used to trigger low current devices like strobes and security camera input signals
a
s long as the load is not an inductive type and the relay is limited to a maximum of
1 Amp @ 30 VDC. Inductive loads have caused excessive “hum” and can interfere with the unit’s
e
lectronics.
We highly recommend that inductive load and high current
devices use our Door Strike Intermediate
Relay product (CD# 011269) (see Section 2.3.3.2, "Connecting the Door Strike Intermediate Relay
Module").
This relay interface also has a general purpose input port that can be used to monitor an external
witch and generate an event.
s
For more information on the sensor options, see the Sensor Configuration Page on the web
interface.
Operations Guide930931ACyberData Corporation
2.3.3 Wiring the Circuit
DC Source
+
1 A @ 30 VDC
Sense Input
Strobe Light
J3 Terminal Block of the CyberData Device
1
8
1
8
The J3 terminal block can accept 16 AWG stranded wire.
Pin 3 - Relay Common
Pin 4 - Relay Normally Open Contact
Pin 5 - Sense Input
Pin 6 - Sense Ground
2.3.3.1 Devices Less than 1A at 30 VDC
If the power for the device is less than 1A at 30 VDC and is not an inductive load, then see
Figure 2-4 for the wiring diagram.
Figure 2-4. Wiring Diagram
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
11
Operations Guide930931ACyberData Corporation
Installing the Flush-Mount Indoor Intercom with Keypad
Door LockSense Input
The J3 terminal block can accept 16 AWG stranded wire.
DC Source
AC Source
OR
+
1
8
J3 Terminal Block
Please refer to the Door Strike Intermediate Relay
Operations Guide for connection specifics.
2.3.3.2 Connecting the Door Strike Intermediate Relay Module
For wiring an electronic door strike, we recommend the use of our external Door Strike Intermediate
Relay (CD# 011269).
This product provides an easier method of connecting standard door strikes as well as AC and
higher voltage devices. See
Figure 2-5 for the wiring diagram.
Figure 2-5. Wiring Diagram
Intercom Setup
12
If you have questions about connecting door strikes or setting up the web configurable options,
please contact our support department.
http://www.cyberdata.net/support/voip/index.html
Operations Guide930931ACyberData Corporation
Installing the Flush-Mount Indoor Intercom with Keypad
Door Lock
Sense Input
DC Source
AC Source
OR
+
802.3af Compliant Ethernet Switch
12 34 56
Aux Button
Please refer to the Networked Door Strike
Intermediate Relay Operations Guide for
connection specifics.
2.3.3.3 Connecting the Networked Door Strike Intermediate Relay
For wiring an electronic door strike to work over a network, we recommend the use of our external
Networked Door Strike Intermediate Relay (CD# 011270).
This product provides an easier method of connecting standard door strikes as well as AC and
higher voltage devices. See
Figure 2-6 for the wiring diagram.
Figure 2-6. Wiring Diagram
Intercom Setup
13
Operations Guide930931ACyberData Corporation
Installing the Flush-Mount Indoor Intercom with Keypad
JP1
J1
J5
J12
J4
J3
SW1
2.3.4 Identifying the Connector Locations and Functions
See the following figures and tables to identify the board connector locations and functions.
Figure 2-7. Connector Locations
Intercom Setup
14
Table 2-2. Connector Functions
ConnectorFunction
J1PoE Network Connection (RJ-45 ethernet)
J3Terminal Block (see Figure 2-3)
J4Console Port (Factory Use Only)
J5JTAG (Factory Use Only)
J12Reserved (Factory Use Only)
JP1Reset jumper
SW1See Section 2.3.6, "RTFM Button"
a.Do not install a jumper. Momentary short to reset. Permanent installation
of a jumper would prevent the board from running all together.
a
Operations Guide930931ACyberData Corporation
Installing the Flush-Mount Indoor Intercom with Keypad
J9
J7
J6
J2
J8
JP10
J10
Figure 2-8. Connector Locations
Intercom Setup
15
Table 2-3. Connector Functions
ConnectorFunction
J2Call Button LED Interface
J6Microphone Interface
J7Speaker Interface
J8Keypad Interface
J9Auxiliary Strobe Connector — Not Used
J10Proximity Sensor Interface — Not Used
JP10Disables the intrusion sensor when installed.
Note: Placing a jumper on JP10 will disable the intrusion
detection circuit.
Operations Guide930931ACyberData Corporation
Installing the Flush-Mount Indoor Intercom with Keypad
Activity
Link
2.3.5 Activity and Link LEDs
2.3.5.1 Verifying the Network Connectivity and Data Rate
When you plug in the Ethernet cable or power supply to the Intercom, the following occurs:
•The square, YELLOW Activity LED blinks when there is network activity (see Figure 2-9).
•The square, GREENLink LED above the Ethernet port indicates that the network connection
has been established (see
Figure 2-9).
Figure 2-9. Activity and Link LED
Intercom Setup
16
Operations Guide930931ACyberData Corporation
2.3.6 RTFM Button
SW1
When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) button (see SW1 in
confirm the Intercom’s IP Address and test that the audio is working.
NoteYou must do this test prior to final assembly.
Installing the Flush-Mount Indoor Intercom with Keypad
Figure 2-10) on the Intercom board to announce and
Figure 2-10. RTFM Button
Intercom Setup
17
2.3.6.1 Announcing the IP Address
To announce a device’s current IP address:
1. Press and release the RTFM button (SW1) within a five second window.
NoteThe device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
NotePressing and holding the RTFM button for longer than five seconds will restore the device to
the factory default settings.
2.3.6.2 Restoring the Factory Default Settings
When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.
NoteEach Intercom is delivered with factory set default values.
To restore the factory default settings:
1. Press and hold the RTFM button (SW1) for more than five seconds.
Operations Guide930931ACyberData Corporation
Installing the Flush-Mount Indoor Intercom with Keypad
SW1
Intercom Setup
2. The device announces that it is restoring the factory default settings.
NoteThe device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
Figure 2-11. RTFM Button
18
2.3.7 Adjust the Volume
You can adjust the volume through the Device Configuration Page.
Operations Guide930931ACyberData Corporation
Installing the Flush-Mount Indoor Intercom with Keypad
2.4 Configure the Intercom Parameters
To configure the Intercom online, use a standard web browser.
Intercom Setup
19
Configure each Intercom and verify its operation bef
an Intercom, refer to
Appendix A, "Mounting the VoIP Flush-Mount Indoor Intercom with Keypad" for
instructions.
2.4.1 Factory Default Settings
All Intercoms are initially configured with the following default IP settings:
When configuring more than one Intercom, attach the Intercoms to the network and configure one at
time to avoid IP address conflicts.
a
ParameterFactory Default Setting
IP AddressingDHCP
IP Address
Web Access Usernameadmin
Web Access Passwordadmin
Subnet Mask
Default Gateway
a
a
a
ore you mount it. When you are ready to mount
Table 2-4. Factory Default Settings
10.10.10.10
255.0.0.0
10.0.0.1
a. Default if there is not a DHCP server present.
Operations Guide930931ACyberData Corporation
2.4.2 Intercom Web Page Navigation
Ta bl e 2-5 shows the navigation buttons that you will see on every Intercom web page.
Table 2-5. V2 Paging Amplifier Web Page Navigation
Web Page ItemDescription
Link to the Home page.
Link to the Device Configuration page.
Installing the Flush-Mount Indoor Intercom with Keypad
Intercom Setup
20
Link to the Ne
Link to the SIP Configuration page.
Link to the Bu
Link to the Ni
Link to the Sensor Co
Link to the Multicast Configuration page
Link to the A
Link to the Even
Link to the A
tworking page.
tton Configuration page.
ghtringer Configuration page.
nfiguration page.
udio Configuration page.
t Configuration page.
utoprovisioning Configuration page.
.
Operations Guide930931ACyberData Corporation
Link to the Update Firmware page.
Installing the Flush-Mount Indoor Intercom with Keypad
2.4.3 Log in to the Configuration Home Page
1. Open your browser to the Intercom IP address.
NoteIf the network does not have access to a DHCP server, the device will default to an IP
address of 10.10.10.10.
NoteMake sure that the PC is on the same IP network as the Intercom.
NoteYou may also download CyberData’s VoIP Discovery Utility program which allows you to
easily find and configure the default web address of the CyberData VoIP products.
CyberData’s VoIP Discovery Utility program is available at the following website address: