CyberData 11305, RAL 9003 Operation Manual

Singlewire-enabled

The IP Endpoint Company

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]



VoIP Indoor Intercom
Operations Guide

Part #011305, RAL 9003, Signal White Color

Document Part #930943A

for Firmware Version 10.4.0



CyberData Corporation

3 Justin Court

Monterey, CA 93940

[phone]

VoIP Indoor Intercom Operations Guide 930943A

Technical Support 



The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:

http://www.cyberdata.net/support/contactsupportvoip.php



Phone: [phone], Ext. 333
Email: [email protected]
Fax: [phone]
Company and product information is at www.cyberdata.net.

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Part # 011305

COPYRIGHT NOTICE:
© 2014, CyberData Corporation, ALL RIGHTS RESERVED.

This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written perm ission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software ma y be o wned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.

The IP Endpoint Company

CyberData Corporation 930943A Operations Guide

Pictorial Alert Icons

GENERAL ALERT

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Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.

General Alert

This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.

Ground

This pictoral alert indicates the Earth grounding connection point.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this man ual do not purport to address all the safety issues

of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.

CyberData Corporation 930943A Operations Guide

Important Safety Instructions

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

Warning

Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.

Warning

The PoE connector is intended for intra-building connections only and does not
route to the outside plant.

CyberData Corporation 930943A Operations Guide

Revision Information

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Revision 930943A, which was released on October 3, 2014, corresponds to firmware version 10.4.0.

Browsers Supported

The following browsers have been tested against firmware version 10.4.0:

• Internet Explorer (version: 10)

• Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0)

• Chrome (version: 29.0.1547.66 m)

• Safari (version: 5.1.7)

Operations Guide 930943A CyberData Corporation

Contents

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Chapter 1 Product Overview 1

1.1 How to Identify This Product .....................................................................................................1

1.2 Typical System Installation .......................................................................................................2

1.3 Prod

1.4 Suppor

1.5 Suppor

1.6 Prod

Chapter 2 Installing the VoIP Indoor Intercom 6

2.1 Parts List ..................................................................................................................................6

2.2 Intercom Components ..............................................................................................................7

2.3 Intercom Setup .........................................................................................................................9

2.4 C

2.5 Upgrade the Firmware and Reboot the Intercom ...................................................................59

2.6 Command Interface ................................................................................................................

uct Features ......................................................................................................................3

ted Protocols .................................................................................................................4

ted SIP Servers .............................................................................................................4

uct Specifications ..............................................................................................................5

2.2.1 Call Button and the C

2.3.1 Intercom Co

2.3.2 Using the On-Board Relay ...........................................................................................10

2.3.3 Wiring the Circuit ..........................................................................................................11

2.3.4 Identifying the VoIP Intercom C

2.3.5 Activity and Link LEDs .................................................................................................15

2.3.6 RTFM Button ................................................................................................................16

2.3.7 Adjust th

onfigure the Intercom Parameters ......................................................................................18

2.4.1 Factory Default Settings ...............................................................................................18

2.4.2 Intercom Web Page Navigation ....................................................................................19

2.4.3 Log in to the Configuration Home Page .......................................................................20

2.4.4 Configure the Device ....................................................................................................23

2.4.5 Configure the Network Parameters .............................................................................27

2.4.6 Configure the SIP Parameters .....................................................................................29

2.4.7 Configure the Nightringer Parameters ..........................................................................34

2.4.8 Configure the Sensor Configuration Parameters ..........................................................36

2.4.9 Configure the Multicast Parameters .............................................................................39

2.4.10 Configure the Audio Configuration Parameters ..........................................................41

2.4.11 Configure the Event Parameters ................................................................................46

2.4.12 Configure the Autoprovisioning Parameters ...............................................................51

2.5.1 Uploading the Firmware ...............................................................................................59

2.5.2 Reboot the Intercom .....................................................................................................61

2.6.1 Command Interf

nnections ....................................................................................................9

e Volume ........................................................................................................17

all Button LED ..............................................................................8

onnectors ....................................................................13

62

ace Post Commands ..........................................................................62

i

Appendix A Mounting the Indoor Intercom 66

A.1 Wall Mounting Components ...................................................................................................66

A.2 Cable Connections .................................................................................................................67

A.3 Wall Mounting Option
A.4 Gang Box Option
A.5 Wall Cutout Dimensions
A.6 PCB Dimensions

.............................................................................................................68

....................................................................................................................69

.........................................................................................................70

....................................................................................................................71

Appendix B Setting up a TFTP Server 72

B.1 Set up a TFTP Server ............................................................................................................72

B.1.1 In a LINUX Environment ..............................................................................................72

Operations Guide 930943A CyberData Corporation

B.1.2 In a Windows Environment .........................................................................................72

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Appendix C Troubleshooting/Technical Support 73

C.1 Frequently Asked Questions (FAQ) ........................................................................................73

C.2 Documentation .......................................................................................................................73

C.3 Contact Inf
C.4 W

arranty .................................................................................................................................75

C.4.1 W

C.4.2 Warranty & RMA Returns outside of the United States ...............................................76

C.4.3 Spare in the Air Policy ..................................................................................................76

C.4.4 R

C.4.5 Warranty and RMA Returns Page ...............................................................................76

ormation ................................................................................................................74

arranty & RMA Returns within the United States ......................................................75

eturn and Restocking Policy ......................................................................................76

Index 77

ii

Operations Guide 930943A CyberData Corporation

1 Product Overview

VoIP INTERCOM, PoE, INDOOR ONLY,

SINGLEWIRE, RoHS COMPLIANT

011305D / 021108C

WWW.CYBERDATA.NET

305100001

Model number Serial number begins with 3051

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

1.1 How to Identify This Product

To identify the VoIP Indoor Intercom, look for a model number label similar to the one shown in

Figure 1-1. Confirm the following:

• The model number on the label should be 011305.

• The serial number on the label should begin with 3051.

Figure 1-1. Model Number Label

1

Operations Guide 930943A CyberData Corporation

1.2 Typical System Installation

Door Strike

VoIP Intercom

VoIP Intercom

IP Phone

Informacast Server

Generic PoE Switch

123456

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

The Singlewire-enabled Voice-over-IP (VoIP) VoIP Indoor Intercom is a SIP endpoint designed to
provide VoIP phone connectivity in a tamper proof and secure package.

Figure 1-2 illustrates how the VoIP Indoor Intercom can be installed as part of a VoIP phone system.

Figure 1-2. Typical Installation—Door Entry/Access Control

Product Overview

Typical System Installation

2

Operations Guide 930943A CyberData Corporation

1.3 Product Features

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

The Singlewire-enabled VoIP Indoor Intercom has the following features:

• InformaCast compliant

• InformaCast CK compliant

• Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters
are entered

• SIP compliant

• Dual speeds of 10 Mbps and 100 Mbps

• PoE 802.3af-enabled (Powered-over-Ethernet)

• Adaptive full duplex voice operation

• Network/Web management

• Network configurable speaker volume

• Network configurable door or intrusion sensor settings

• Network configurable relay activation settings

• Dial out extension supports the addition of comma delimited pauses before sending additional
DTMF tones

etwork configurable microphone input sensitivity adjustment

• N

• Network downloadable product firmware

• Doubles as a paging speaker

• Call button

• Call activity indicator (Call Button LED)

• Tamper proof design

• Concurrent SIP and multicast paging

• Dry contact relay for auxiliary control

• Autoprovisioning

• Configurable audio files

• Night Ringer

• Door closure and tamper alert signal

• Peer-to-peer capable

statically into the CyberData product's internal webpage.

Product Overview

Product Features

3

Operations Guide 930943A CyberData Corporation

1.4 Supported Protocols

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

The Intercom supports:

•SIP

• HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Intercom

operatio

• DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.

• TFTP Client
Facilitates hosting for the Autoprovisioning configuration file.

•RTP

• RTP/AVP - Audio Video Profile

• Facilitates autoprovisioning configuration values on boot

• Packet Time 20 ms

• Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)

ns.

Product Overview

Supported Protocols

4

1.5 Supported SIP Servers

The following link contains information on how to configure the device for the supported SIP servers:

http://www.cyberdata.net/support/server/index.html

Operations Guide 930943A CyberData Corporation

1.6 Product Specifications

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Category Specification

Speaker Output 1 Watt P eak Power
Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3af compliant 

Operating Temperature -10o C to 50o C (14o F to 122o F)
Payload Types G711, A-law and µ-law
Regulatory Compliance FCC Class A, UL 60950
Auxiliary Relay 1A at 30 VDC
Dimensions 5.118” x 5.118” x 2.25” (H x W x D)
Weight 0.71 lbs./shipping weight of 1.1 lbs.

Part Number 011305

Table 1-1. Specifications

or 8 to 12 VDC at 1000 mA

(0.32 kg/shipping weight of 0.5 kg)

a

Product Overview

Product Specifications

5

a.This number replaces the 011111 number.

Operations Guide 930943A CyberData Corporation

2 Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

2.1 Parts List

Table 2-1 illustrates the VoIP Indoor Intercom parts.

Note See Appendix A, "Mounting the Indoor Intercom" for physical mounting information.

Table 2-1. Parts List

Quantity Part Name Illustration

1 Intercom Assembly

6

1 Installation Quick Reference Guide

1 Intercom Mounting Accessory Kit

Operations Guide 930943A CyberData Corporation

2.2 Intercom Components

Call Button

Speaker

See Section 2.2.1, "Call Button

and the Call Button LED" for 

information about the functionality
of the Call Button.

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Figure 2-1 shows the components of the Intercom.

Figure 2-1. Intercom Components

Installing the VoIP Indoor Intercom

7

Operations Guide 930943A CyberData Corporation

2.2.1 Call Button and the Call Button LED

Call Button and 
Call Button LED

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

2.2.1.1 Calling with the The Call Button

• You may initiate a call by pressing the Call button.

• An active call is indicated by the Call Button LED blinking at one second intervals.

• The Intercom can automatically answer an incoming call.

• You can press the Call b utton to ter
a call that was initiated by you.

2.2.1.2 Call Button LED Function

• Upon initial power or reset, the Call Button LED will illuminate.

• When the software has finished initialization, the Call Button LED will blink twice.

• When a call is established (not just ringing), the Call Button LED will blink.

• On the Device Configuration Page, there is an option called Button Lit When Idle. This option
sets the normal state for the indicator light. The Call Button LED will still blink during initialization

nd calls.

a
The Call Button LED flashes briefly at the beginning of RTFM mode.

•

minate an active call whether the call was an incoming call or

Installing the VoIP Indoor Intercom

Call Button and the Call Button LED

8

Figure 2-2. Call Button and Call Button LED

Operations Guide 930943A CyberData Corporation

2.3 Intercom Setup

GENERAL ALERT

J3 Terminal Block

Wire (IN)

can accept 16 AWG wire

*Contacts 1 and 2 on the J3 terminal block are only for
powering the Intercom from a non-PoE 12VDC power
source as an alternative to Network PoE power. Use of
these contacts for any other purpose will damage the
Intercom and void the product warranty.

Relay Contact:
(1 A at 30 VDC for continuous loads)
3 = Relay Common
4 = Relay Normally Open Contact
5 = Sense Input
6 = Sense Ground

2 = Power Ground*

1 = 8 to 12 VDC at 1000 mA*

3

4

Alternate Power Input:

7 = Reserved for Future Use
8 = Reserved for Future Use

1

8

Use a 3.17 mm (1/8-inch) flat blade
screwdriver for the terminal block screws

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

2.3.1 Intercom Connections

Figure 2-3 shows the pin connections on the J3 (terminal block). This terminal block can accept 

16 AWG gauge wire.
Note As an alternative to using PoE power, you can supply 8 to 12 VDC at 1000 mA into the

terminal block.

Caution

Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for

powering the Intercom from a non-PoE 12 VDC power source as an alternative to
Network PoE power. Use of these contacts for any other purpose will damage the
Intercom and void the product warranty.

Figure 2-3. Intercom Connections

Installing the VoIP Indoor Intercom

Intercom Connections

9

Operations Guide 930943A CyberData Corporation

2.3.2 Using the On-Board Relay

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Warning

Electrical Hazard:

according to all local electrical and building codes.

Warning

Electrical Hazard:

and momentarily closed configuration. Neither the alternate power input nor PoE
power can be used to drive a door strike.

Warning

Electrical Hazard:

Any use of this relay beyond its normal operating range can cause damage to the
product and is not covered under our warranty policy.

Installing the VoIP Indoor Intercom

Using the On-Board Relay

This product should be installed by a licensed electrician

The relay contacts are dry and provided for a normally open

The relay does not support AC powered door strikes.

10

The CyberData device has a built-in relay that can be activated by a web configurable DTMF string
that can be received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a
number of other triggering events. See the Device Configuration Page on the web interface for
relay settings.

This relay can be used to trigger low current devices like strobes and security camera input signals
as long as

the load is not an inductive type and the relay is limited to a maximum of 
1 Amp @ 30 VDC. Inductive loads have caused excessive “hum” and can interfere with the unit’s
electronics.

W

e highly recommend that inductive load and high current devices us

e our Door Strike Intermediate

Relay product (CD# 011269) (see Section 2.3.3.2, "Door Strike Intermediate Relay").
This relay interface also has a general purpose input port that can be used to monitor an external

switch and generate an ev

ent.

For more information on the sensor options, see the Sensor Configuration Page on the web
interface.

Operations Guide 930943A CyberData Corporation

2.3.3 Wiring the Circuit

DC Source

+

1 A @ 30 VDC

Sense Input

Strobe Light

J3 Terminal Block of the CyberData Device

1

8

1

8

The J3 terminal block can accept 16 AWG stranded wire.

Pin 3 - Relay Common
Pin 4 - Relay Normally Open Contact
Pin 5 - Sense Input
Pin 6 - Sense Ground

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

2.3.3.1 Devices Less than 1A at 30 VDC

If the power for the device is less than 1A at 30 VDC and is not an inductive load, then see

Figure 2-4 for the wiring diagram.

Figure 2-4. Wiring Diagram

Installing the VoIP Indoor Intercom

Wiring the Circuit

11

Operations Guide 930943A CyberData Corporation

2.3.3.2 Door Strike Intermediate Relay

Door Lock Sense Input

The J3 terminal block can accept 16 AWG stranded wire.

DC Source

AC Source

OR

+

1

8

J3 Terminal Block

Please refer to the Door Strike Intermediate Relay
Operations Guide for connection specifics.

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

For wiring an electronic door strike, we recommend the use of our external Door Strike Intermediate
Relay (CD# 011269).

This product provides an easier method of connecting standard door strikes as well as AC and
high

er voltage devices. See Figure 2-5 for the wiring diagram.

Figure 2-5. Wiring Diagram

Installing the VoIP Indoor Intercom

Wiring the Circuit

12

If you have questions about connecting door strikes or setting up the we
please contact our support department.

http://www.cyberdata.net/support/vo

Operations Guide 930943A CyberData Corporation

ip/index.html

b configurable options,

2.3.4 Identifying the VoIP Intercom Connectors

J9

J7

J6

J10

J2

J8

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

See the following figures and tables to identify the connectors and functions of the Intercom.

Figure 2-6. Connector Locations

Installing the VoIP Indoor Intercom

Identifying the VoIP Intercom Connectors

13

Table 2-

Connector Function

J2 Call Button. LED Interface
J6 Microphone Interface
J7 Speaker Interface
J10 Proximity Sensor Interface - N/A
JP10 Disables the intrusion sensor when installed.

2. Connector Functions

Operations Guide 930943A CyberData Corporation

Identifying the VoIP Intercom Connectors

J9

RTFM

J3

J12

J5

J1

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Figure 2-7. Connector Locations

Installing the VoIP Indoor Intercom

14

Table 2-3. Connector Functions

Connector Function

JP1 Reset jumper
J1 PoE Network Connection (RJ-45 ethernet)
J3 Terminal Block (see Figure 2-3)
J5 Factory Only—JTAG
J9 Reserved for future use
J12 Reserved for factory diagnostics
RTFM See Section 2.3.6, "RTFM Button".

a.Do not install a jumper. Momentary short to reset. Permanent instal­lation of a jumper would prevent the board from running all together.

a

Operations Guide 930943A CyberData Corporation

2.3.5 Activity and Link LEDs

Activity

Link

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

2.3.5.1 Verifying the Network Connectivity and Data Rate

When you plug in the Ethernet cable or power supply to the Intercom, the following occurs:

• The square, YELLOW

• The square, GREEN Lin
has been established (see Figure 2-8).

Activity light blinks when there is network activity (see Figure 2-8).

k light above the Ethernet port indicates that the network connection

Figure 2-8. Activity and Link LED

Installing the VoIP Indoor Intercom

Activity and Link LEDs

15

Operations Guide 930943A CyberData Corporation

2.3.6 RTFM Button

RTFM

RTFM

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

When the Intercom is operational and linked to the network, you can use the Reset Test Function
Management (RTFM) button (see Figure 2-9) on the Intercom board to announce and confirm the
Intercom’s IP Address and test to see if the audio is working.

Note You must do these tests prior to final assembly.

Figu

re 2-9. RTFM Button (SW1)

Installing the VoIP Indoor Intercom

RTFM Button

16

2.3.6.1 Announcing the IP Address

To announce a device’s current IP address:

1. Press and release the RTFM button (see Figure 2-10) within a five second window.

Note The device will use DHCP to obtain the new IP address (D

to 10.10.10.10 if a DHCP server is not present).

Note Pressing and holding the RTFM

the factory default settings.

HCP-assigned address or default

button for longer than five seconds will restore the device to

Figure 2-10. RTFM Button (SW1)

Operations Guide 930943A CyberData Corporation

2.3.6.2 Restoring the Factory Default Settings

RTFM

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.

Note Each Intercom is delivered with factory set default values.
To restore the factory default settings:

Installing the VoIP Indoor Intercom

Adjust the Volume

17

1. Press and hold the RTFM b

2. The device announces that it is restoring the factory default settings.

Note The device will use DHCP to obtain the new IP address (D

to 10.10.10.10 if a DHCP server is not present).

utton (see SW1 in Figure 2-11) for more than five seconds.

HCP-assigned address or default

Figure 2-11. RTFM Button

2.3.7 Adjust the Volume

You can adjust the volume through the SIP Volume, Multicast Volume, Ring Volume, and Sensor

Volume settings on the Device Configuration Page.

Operations Guide 930943A CyberData Corporation

2.4 Configure the Intercom Parameters

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

To configure the Intercom online, use a standard web browser.

Installing the VoIP Indoor Intercom

Factory Default Settings

18

Configure each Intercom and verify its operation before you mount it. When y
an Intercom, refer to Appendix A, "Mounting the Indoor Intercom" for instructions.

2.4.1 Factory Default Settings

All Intercoms are initially configured with the following default IP settings:
When configuring more than one Intercom, attach the Intercoms to the network and configure one at

a time to avoid IP a

ddress conflicts.

Parameter Factory Default Setting

IP Addressing DHCP
IP Address
Web Access Username admin
Web Access Password admin
Subnet Mask
Default Gateway

Table 2-4. Factory Default Settings

a

a

a

10.10.10.10

255.0.0.0

10.0.0.1

a. Default if there is not a DHCP server present.

ou are ready to mount

Operations Guide 930943A CyberData Corporation

2.4.2 Intercom Web Page Navigation

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Table 2-5 shows the navigation buttons that you will see on every Intercom web page.

Table 2-5. Web Page Navigation

Web Page Item Description

Installing the VoIP Indoor Intercom

Intercom Web Page Navigation

Link to the Home page.

Link to the Device Configuration page.

Link to the Networking page.

go to the SIP Configuration page.

Link to

Link to go to the Nightringer page.

19

the Sensor Config

Link to

Link to the Multicast Conf

Link to the Audio Co

Link to the Event Configuration page.

the Autoprovisioning Configuration

Link to
page.

Link to the Update Firmware page

uration page.

iguration page.

nfiguration page.

.

Operations Guide 930943A CyberData Corporation

2.4.3 Log in to the Configuration Home Page

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

1. Open your browser to the Intercom IP address.

Installing the VoIP Indoor Intercom

Log in to the Configuration Home Page

20

Note If the network does not have a

ccess to a DHCP server, the device will default to an IP

address of 10.10.10.10.

Note Make sure that the PC is on the same IP network as the Intercom.
Note You may also

download CyberData’s VoIP Discovery Utility program which allows you to

easily find and configure the default web address of the CyberData VoIP products. 



CyberData’s VoIP Discovery Utility program is available at the following website address:

http://www.cyberdata.net/support/voip/discovery.html

Note The Intercom ships in DHCP mode. To get to the Home page, use the discovery utility to

scan for the device on the network and open your browser from there.

2. When prompted, use the following default Web Access Us

ername and Web Access

Password to access the Home Page (Figure 2-12):

Web Access Username: admin
Web Access Password: admin

Operations Guide 930943A CyberData Corporation

Figure 2-12. Home Page

305100000

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Installing the VoIP Indoor Intercom

Log in to the Configuration Home Page

21

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Log in to the Configuration Home Page

3. On the Home Page, review the setup details and navigation buttons described in Table 2-6.

Table 2-6. Home Page Overview

22

Web Page Item

Description

Device Settings

Device Name Shows the device name.
Change Username Type in this field to change the username.
Change Password Type in this field to change the password.
Re-enter Password

Type the password again in this field to confirm the new password.

Current Settings

Serial Number Shows the device serial number.
Mac Address Shows the devic e Mac address .
Firmware Version Shows the current firmware version.
IP Addressing Shows the current IP addressing setting (DHCP or stati
IP Address Shows the current IP address.
Subnet Mask Shows the current subnet mask address.
Default Gateway Shows the current default gateway address.
DNS Server 1 Shows the current DNS Server 1 address.
DNS Server 2 Shows the current DNS Server 2 address.
Speaker Volume Shows the current speaker volume level.
Microphone Gain Shows the current microphone gain level.
SIP Mode is Shows the current status of the SIP mode.
Multicast Mode is Shows the current status of the Multicast mode.

c).

Event Reporting is Shows the current status of the Event Reporting mode.
Nightringer is Shows the current status of the Nightringer mode.
Primary SIP Server Shows the current status of the Primary SIP Server.
Backup Server 1 Shows the current status of Backup Server 1.
Backup Server 2

Shows the current status of Backup Server 2.

Import/Export Settings

Press the Browse button to select a configuration file to import.

Press the Import Configuration button

to save a board configuration
to the board. 
Note: The board will have to be reset before changes will take effect.

s the Export C

Pres

onfiguration button to download the current board

configuration.
Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.
Click on the

Operations Guide 930943A CyberData Corporation

Reboot button to

reboot the system.

2.4.4 Configure the Device

CyberData Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-

13.

Installing the VoIP Indoor Intercom

Figure 2-13. Device Configuration Page

Configure the Device

23

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Device

2. On the Device Configuration page, you may enter values for the parameters indicated in

Table 2-7.

Table 2-7. Device Configuration Parameters

24

Web Page Item

Volume Settings

SIP Volume Type the desired SIP volume level into this field.
Multicast Vo lume Type the desired Multicast volume level into this field.
Ring Volume Type the desired Ring volume level into this field.
Sensor Volume Type the desired Sensor volume level into this field.
Microphone Gain Type the desired microphone gain level into this field.
No Volume Boost

Volume Boost 1
Volume Boost 2
Volume Boost 3

Description

Normal operation of the product can be met with volume

ls 0 through 9. 0 being mute and 9 being the loudest

leve
volume that in a normal arm's length and average
background noise, will enable full duplex operation and
give the best quality of sound output.

The volume boost options increase the output of the
speaker b

3db for Boost level 1
6db for Boost level 2
9db for Boost level 3
If the user would like a higher output fro

Boost settings are available. However, operation in Boost
Mode may overdrive or clip the audio if, for example, the
phone that is connected has a high microphone gain or if
the person has a loud voice talking too close to the
microphone.

The acoustic echo canceller also has a harder time
maintainin
Mode. The product may drop from full duplex operation
into half/duplex mode while in Boost Mode.

Contact CyberData support for additional information if
needed.

y:

m the speaker, the

g full duplex operation when in the Boost

Relay Settings

Activate Relay with DTMF Code When selected, the relay can be activated with a DTMF

code.

DTMF Activation Code Type the desired DTMF activation code 

(25 character limit).

DTMF Activation Duration (in seconds) Type the desired DTMF activation duration (in seconds) (2

character limit [a
NOTE: A DTMF activation duration of 0 will toggle the

relay indefinitely or until the activation code is sent again

Play tone during DTMF Activation When selected, the device will play a tone when the relay

ated

is activ

Operations Guide 930943A CyberData Corporation

ctivation times now go up to 99 seconds]).

with a DTMF code.

Installing the VoIP Indoor Intercom

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Configure the Device

Table 2-7. Device Configuration Parameters (continued)

Web Page Item Description

Activate Relay During Ring When selected, the relay will be activated for as long as

the call is active.
NOTE: When the phone is set to Auto Answer, it will not

ring and this option does nothing.

Activate Relay During Night Ring Check this box to activate the relay for as long as a Night

g tone is r

Rin

inging.

Activate Relay While Call Active When selected, the relay will be activated for as long as

the call

is activ

e.

Activate Relay on Button Press When selected, the relay will be activated when the Call

Button is pressed.

Relay on Button Press Timeout (in seconds) Type the desired time (in seconds) that you want the relay

to activate after the Call Button is pressed (1 character
limit).

Miscellaneous Settings

Auto-Answ er Incoming Calls When selected, the device will automatically answer

incoming calls.
When Auto Answer is Off, the device will play a ringtone

through the Intercom speaker until someone presses the
button.

25

Button Lit When Idle When selected, the Call Button remains lit when idle.
Button Brightness (0-255) Type the desired Call Button LED brightness level (0-255).
Play Ringback Tone When selected, you will hear a ringback tone while making

a call.

Enable Push to Talk This option is for noisy environments. When enabled, the

microph

one will be muted normally. When the button is
pressed and held, it will unmute the microphone and allow
the operator to send audio back.

NOTE: When En

able Push to Talk is enabled, you cannot

stop an active call with the call button. The device on the
other end will need to end the call.

NOTE: Enable Push

to Talk will not work on some older

hardware.
Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.
Click on the Test Audio button to do an audio test. When

the Test Audio button is pressed, you will hear a voice
message for testing the device audio quality and volume.

Click on the Test Microphone button to do a microphone
test. When the Test Microp ho ne button is pressed, the
following occurs:

1. The device will immediately start recording 3 seconds of
audio.

2. The device will beep (indicating the end of recording).

3. The device will play back the recorded audio.

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

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Configure the Device

Table 2-7. Device Configuration Parameters (continued)

Web Page Item Description

Click on the Test Relay button to do a relay test.

Click on the Reboot button to reboot the system.

Note You can change the SIP Volume, Multicast Volume, Ring Volume, Sensor Volume, and

Microphone Gain without rebooting the device. You must save and reboot the device for

other changes to take effect.

26

Operations Guide 930943A CyberData Corporation

2.4.5 Configure the Network Parameters

CyberData Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

1. Click the Networking button to open the Network Configuration page (Figure 2-14).

Figure 2-14. Network Configuration Page

Installing the VoIP Indoor Intercom

Configure the Network Parameters

27

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Network Parameters

2. On the Network Configuration page, enter values for the parameters indicated in Table 2-8.

Table 2-8. Network Configuration Parameters

Web Page Item Description

Stored Network Settings

IP Addressing Select either DHCP IP Addressing or Static IP Addressing by

marking the appropriate radio button. If you select Static, configure
the remaining parameters indicated in

go to Step Note.
IP Address Enter the Static IP address.
Subnet Mask Enter the Subnet Mask address.
Default Gateway Enter the Default Gateway address.
DNS Server 1 Enter the DNS Server 1 address.
DNS Server 2 Enter the DNS Server 2 address.
Hostname This is the hostname provided to the DHCP server . This can be used

in conjunction with a DNS server to address the device by host name

instead of by IP address. Check your DHCP server and DNS server

documentation for more information.

Table 2-8. If you select DHCP,

28

VLAN ID (0-4095) Enter the VLAN ID number.

Note: The device supports 802.11Q VLAN tagging suppor t. The

switch port connected to the device will need to be in “trunking mode”

for the VLAN tags to propagate.
VLAN Priority (0-7) Enter the VLAN priority number.

DHCP Timeout

DHCP Timeout in seconds Enter the desired timeout duration (in seconds) that the device will

wait for a response from the DHCP server before defaulting back to

the stored static IP address.

Note: A value of -1 will cause the device to retry indefinitely and a

value of 0 will cause the device to reset to a default of 60 seconds.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930943A CyberData Corporation

2.4.6 Configure the SIP Parameters

CyberData Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

1. Click SIP Config to open the SIP Configuration page (Figure 2-15).

Installing the VoIP Indoor Intercom

Configure the SIP Parameters

29

Note For spe

http://www.cyberdata.net/support/server/index.html

cific server configurations, go to the following website address:

Figure 2-15. SIP Configuration Page

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the SIP Parameters

2. On the SIP Configuration page, enter values for the parameters indicated in Table 2-9.

Table 2-9. SIP Configuration Parameters

Web Page Item Description

Enable SIP Operation Enables or disables SIP operation.

SIP Settings

Primary SIP Server [registration status] Use this field to set the address (in dotted decimal notation or

as a canonical name) for the Primary SIP Server . This field can
accept canonical names of up to 255 characters in length.

Primary SIP User ID Type the SIP User ID for the Primary SIP Server 

(up to 64 alphanumeric characters).

Primary SIP Auth ID Type the Authenticate ID for the Primary SIP Server

(up to 64 alphanumeric characters).

Primary SIP Auth Password Type the Authenticate Password for the Primary SIP Ser ver

(up to 64 alphanumeric characters).

30

Backup SIP Server 1
Backup SIP Server 2

• If all of the Primary SIP Server and Backup SIP Server
fields are populated, the device will attempt to stay registered
with all three servers all of the time. You can lea ve the
Backup SIP Server 1 and Backup SIP Server 2 fields blank
if they are not needed.

• In the event of a registration failure on the Primary SIP
Server, the device will use the next highest priority server for
outbound calls (Backup SIP Server 1). If Backup SIP Server
1 fails, the device will use Backup SIP Server 2.

• If a higher priority SIP Server comes back online, the device
will switch back to this server.

Backup SIP User ID 1
Backup SIP User ID 2
Backup SIP Auth ID 1
Backup SIP Auth ID 2
Backup SIP Auth Password 1
Backup SIP Auth Password 2

Type the SIP User ID for the Backup SIP Server 
(up to 64 alphanumeric characters).

Type the SIP Authenticate ID for the Backup SIP Server 
(up to 64 alphanumeric characters).

Type the SIP Authenticate Password for the Backup SIP
Server (up to 64 alphanumeric characters).

Use Cisco SRST When selected, the backup servers are handled according to

Cisco SRST (Survivable Remote Site Telephony).

Remote SIP Port Type the Remote SIP Port number (default 5060) 

(8 character limit).

Local SIP Port Type the Local SIP Port number (default 5060) 

(8 character limit).

Outbound Proxy Type the Outbound Proxy as either a numeric IP address in

dotted decimal notation or the fully qualified host name 

(255 character limit [FQDN]).
Outbound Proxy Port Type the Outbound Proxy Port number (8 character limit).
Register with a SIP Server Check this box to enable SIP Registration.

For information about Point-to-P oint Configuration, see Section

2.4.6.2, "Point-to-Point Configuration".

Re-registration Interval (in seconds) The SIP Registration lease time in seconds.

Operations Guide 930943A CyberData Corporation

Table 2-9. SIP Configuration Parameters (continued)

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Web Page Item Description

Installing the VoIP Indoor Intercom

Configure the SIP Parameters

31

NAT ping 
(check box if PBX is not local)

Disable rport Discovery Check this box prevent the device from including the public

Call Disconnection

Terminate call after delay (in seconds) Type the desired number of seconds that you want to transpire

RTP Settings

RTP Port (even) Specify the port number used for the RTP stream after

Dial Out Settings

Dial Out Extension Type the dial out extension number (64 character limit).

Extension ID Type the desired Extension ID (64 character limit).

Check this box if the PBX server is remote and you are

experiencing problems establishing calls with the PBX.

WAN IP address in the contact information that is sent to the

remote SIP servers. This will generally only need to be enabled

when using an SBC in conjunction with a remote SIP server.

after a connection delay before a call is terminated.

Note: A value of 0 will disable this function.

establishing a SIP call. This port number has to be an even

number and defaults to 10500.

Note: For information about dial-out extension strings and

DTMF tones, see Section 2.4.6.1, "Dial Out Extension Strings

and DTMF Tones (using rfc2833)".

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

2.4.6.1 Dial Out Extension Strings and DTMF Tones (using rfc2833)

On the SIP Configuration Page, dial out extensions support the addition of comma delimited
pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three
seconds after a call is fi
seconds. A pause of one second will be sent after each numerical digit.

Extension String Resulting Action

302 Dial out extension 302 and establish a call
302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the

302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the

Note The maximum number of total characters in the dial-out field is

Operations Guide 930943A CyberData Corporation

rst established with a remote device. Subsequent commas will pause for 2

Table 2-10. Examples of Dial-Out Extension Strings

DTMF tone '2'

DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF
tone 4, wait 4 seconds, send out DTMF tone 1

64.

2.4.6.2 Point-to-Point Configuration

CyberData Indoor Intercom

Intercom is set to NOT register with a SiP server

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

When the board is set to not register with a SIP server (see Figure 2-16), it's possible to set the
intercom to dial out to a single endpoint.

In this case, the dial-out extension should be the IP address of the remote device. The Intercom can
also receiv
Mode.

Note Receiving point-to-point SiP calls may not work with all phones.

e Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point

Figure 2-16. SIP Configuration Page Set to Point-to-Point Mode

Installing the VoIP Indoor Intercom

Configure the SIP Parameters

32

Operations Guide 930943A CyberData Corporation

2.4.6.3 Delayed DTMF

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

On the SIP Configuration page the dial out extension supports the addition of comma delimited
pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three
seconds after a call is first established with a remote device. Subsequent commas will pause for 2
seconds. A pause of one second will be sent after each numerical digit.

Extension String Resulting Action

302 Dial out extension 302 and establish a call
302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the

302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the

Installing the VoIP Indoor Intercom

Configure the SIP Parameters

Table 2-11. Examples of Dial-Out Extension Strings

DTMF tone '2'

DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF
tone 4, wait 4 seconds, send out DTMF tone 1

33

Note The maximum number of total characters in the dial-out field is

25.

Operations Guide 930943A CyberData Corporation

2.4.7 Configure the Nightringer Parameters

GENERAL ALERT

CyberData Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration
does not have to be to the same server as the primary SIP registration. Any calls made to the
Nightringer extension will cause the Intercom to play a ring tone. There is no wa y to answer this call.
The Nightringer is designed to be used in buildings where calls made after hours are directed to a
ring group.

Caution

Nightringer requires SIP Registration. Nightringer cannot be used in peer to peer
mode.

1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-17.

Figure 2-17. Nightringer Configuration Setup

Installing the VoIP Indoor Intercom

Configure the Nightringer Parameters

34

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Nightringer Parameters

2. On the Nightringer Configuration page, enter values for the parameters indicated
in Table 2-12.

Table 2-12. Nightringer Configuration Parameters

Web Page Item Description

Enable Nightringer When the nightringer is enabled, the unit will attempt to

register a second extension with the SIP server. Any calls
made to this extension will play a ringtone.

Nightringer Settings

SIP Server Type the SIP server represented as either a numeric IP

address in dotted decimal notation.

Remote SIP Port Type the Remote SIP Port number (default 5060)

(8 character limit).

Local SIP Port Type the Local SIP Port number (default 5060)

(8 character limit).
Note: This value cannot
found on the SIP Configuration Page.

Outbound Proxy Type the Outbound Proxy as either a numeric IP address in

tted decimal notation

do

(255 character limit [FQDN]).
Outbound Proxy Port Type the Outbound Proxy Port number (8 character limit).
User ID Type the U

ser ID (up to 64 alphanumeric characters).

be the same as the Local SIP Port

or the fully qualified host name 

35

Authenticate ID Type the Authenticate ID (up to 64

characters).
Authenticate Password Type the Authenticate Password (up to 64

characters).
Re-registration Inter

val (in seconds) The SIP Reg

Click the Save button

Note: You need to reboot for changes to take effect.

Click on the Reboot bu

istration lease time (in seconds).

to save your configuration settings.

tton to reboot the system.

alphanumeric

alphanumeric

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930943A CyberData Corporation

Configure the Sensor Configuration Parameters

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

2.4.8 Configure the Sensor Configuration Parameters

The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state.
There is an option on the Sensor Configuration page to trigger on an open or short condition on
these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has
been met.

The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when
the Intercom is remov

Each sensor can trigger up to five different actions:

• Flash the LED until the sensor is deactivated (roughly 10 times/second)

• Activate the relay until the sensor is deactivated

• Loop an audio file out of the Intercom speaker until the sensor is deactivated

• Call an extension and establish two way audio

• Call an extension and play a pre-recorded audio file

ed from the case.

Installing the VoIP Indoor Intercom

36

Note Calling a preset extension can be set up as a point-to-point call, but curre

delayed DTMF tones.

ntly can't send

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

CyberData Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Sensor Configuration Parameters

1. Click Sensor Config to open the Sensor Configuration page (Figure 2-18).

Figure 2-18. Sensor Configuration Page

37

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Sensor Configuration Parameters

2. On the Sensor Configuration page, enter values for the parameters indicated in Table 2-13.

Table 2-13. Sensor Configuration Parameters

Web Page Item Description

Door Sensor Settings

Door Sensor Normally Closed Select the inactive state of the door sensors.
Door Open Timeout (in seconds) Select the number of seconds that you want to pass before the

door sensor is activated.

Flash Button LED Check this box to flash the LED until the sensor is deactivated

(roughly 10 times/second).
Activate Relay Check this box to activate the relay until the sensor is deactivated.
Play Audio Locally Chec k this box to loop an audio file out of the Intercom speaker

until the sensor is deactivated.
Make call to extension Check this box to call a preset extension (once).
Play recorded audio Check this box to play a pre-recorded audio file (once).
Dial Out Extension Enter the desired dial-out extension number.
Dial Out ID Type the desired Extension ID (64 character limit).

Use this button to test the door sensor.

38

Intrusion Sensor Settings

Flash Button LED Check this box to flash the LED until the sensor is deactivated

(roughly 10 times/second).
Activate Relay Check this box to activate the relay until the sensor is deactivated.
Play Audio Locally Chec k this box to loop an audio file out of the Intercom speaker

until the sensor is deactivated.
Make call to extension Check this box to call a preset extension (once).
Play recorded audio Check this box to play a pre-recorded audio file (once).
Dial Out Extension Enter the desired dial-out extension number.
Dial Out ID Type the desired Extension ID (64 character limit).

Use this button to test the Intrusion sensor.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930943A CyberData Corporation

2.4.9 Configure the Multicast Parameters

CyberData Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

The Multicast Configuration page allows the device to join up to ten paging zones for receiving
ulaw/alaw encoded RTP audio streams.

A paging zone can consist of one or many CyberData multicast group-enab led products. There is no
limit to how man
multicast address and port number.

Each multicast group is assigned a priority, allowing simultaneously arriving pages to be serviced
base

d on importance. Multicast groups are compatible with IGMP through version 3. The device

supports simultaneous SIP and Multicast.

y speakers can be in a given paging zone. Each multicast group is defined by a

Installing the VoIP Indoor Intercom

Configure the Multicast Parameters

39

1. Click on the Multicast Configuration button to open the

Figure 2-19.

Figure 2-19. Multicast Configuration Page

Multicast Configuration page. See

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Multicast Parameters

2. On the Multicast Configuration page, enter values for the parameters indicated in Table 2-14.

Table 2-14. Multicast Configuration Parameters

Web Page Item Description

Enable Multicast Operation Enables or disables multicast operation.

Device Settings

Priority Indicates the priority for the multicast group. Priority 9 is the

highest (emergency streams). 0 is the lowest (background
music). SIP calls are considered priority 4.5. See Section

2.4.9.1, "Assigning Priority" for more details.

Address Enter the multicast IP Address for this multicast group (15

character l

Po

rt (range can be from 2000 to 65535) Enter the port number for this multicast group (5 character

limi
Note: The mu

webpage will enforce this restriction.

Multicast Group Name Assign a descriptive name for this multicast group (25

character limit).

Beep When sele

audio is sent.
Click
Note: You need to reboot for changes to take effect.
Click on the Reboot bu

imit).

t).

lticast ports have to be even values. The

cted, the device will play a beep before multicast

the Sa

ve button

to save your configuration settings.

tton to reboot the system.

40

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

2.4.9.1 Assigning Priority

The device will prioritize simultaneous audio streams according to their priority in the list.
If both SIP and Multicast is enabled, SIP audio streams are considered priority 4.5. SIP audio will

interrupt multicast streams with pr
priority 5 through 9.

During priority 9 multicast streams, the v
Note SIP calls, multicas

prioritized.

Ringtones and
Nightringtones

Ringtones all play at the same priority level. This means that it is possible to have a nightring tone
and a normal ringtone playing at the same time.

iority 0 through 4 and will be interrupted by multicast streams with

olume is set to maximum.

t streams, ring tones, ringback tones, and nightring tones are all

Operations Guide 930943A CyberData Corporation

Configure the Audio Configuration Parameters

CyberData Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

2.4.10 Configure the Audio Configuration Parameters

The Audio Configuration page is used to add custom audio to the board. User uploaded audio will
take precedence over the audio files shipped with the Intercom.

Installing the VoIP Indoor Intercom

41

1. Click Audio Config to open the A

Figure 2-20. Audio Configuration Page

udio Configuration page (Figure 2-20).

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Audio Configuration Parameters

Figure 2-21. Audio Configuration Page (continued)

42

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Audio Configuration Parameters

2. On the Audio Configuration page, enter values for the parameters indicated in Table 2-15.

Table 2-15. Audio Configuration Parameters

43

Web Page Item

Description

Audio Files

0-9 The name of the audio configuration option is the same as the spoken audio that

plays on the board (24 character limit).
'0' corresponds to the spoken word “zero.”
'1' corresponds to the spoken word “one.”
'2' corresponds to the spoken word “two.”
'3' corresponds to the spoken word “three.”
'4' corresponds to the spoken word “four.”
'5' corresponds to the spoken word “five.”
'6' corresponds to the spoken word “six.”
'7' corresponds to the spoken word “seven.”
'8' corresponds to the spoken word “eight.”

'9' corresponds to the spoken word “nine.”
Dot Corresponds to the spoken word “dot.” (24 character limit)
Audiotest Corresponds to the message “This is the CyberData IP speake

r test message...”

(24 character limit)
Page tone Corresponds to a simple tone used for beep on initialization and beep on page (24

acter limit).

char
Your IP Address

is Corresponds to the message “Your IP address is...” (24 character limit).
Rebooting Corresponds to the spoken word “Rebooting” (24 character limit).
Restoring default Corresponds to the message “Res toring default” (24 character limit).
Ringback tone This is the ringback tone that plays when calling a remote extension 

(24 character limit).

Ring tone This is the tone that plays when set to ring when receiving a call 

(24 character limit).

red” (24 character limit).

Intrusion Sensor Triggered Corresponds to the message “Intrusion Sensor T

rigge

Door Ajar Corresponds to the message “Door Ajar” (24 character limit).

ht Ring Specifies the ringtone for nightring. By default this par

Nig

ameter uses the same audio file

that is selected for the Ring Tone parameter.
The Browse button will

allow you to navigate to and select an audio file.

The Play button will play that audio file.

The Delete bu

tton will delete any user uploaded audio and restore the stock audio

file.
The Save button will download a new user audio file to the board once you've

selected the fi

le by using the Browse button. The Save button will delete any pre-

existing user-uploaded audio files.

Operations Guide 930943A CyberData Corporation

2.4.10.1 User-created Audio Files

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

User created audio files should be saved in the following format:
RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz

Installing the VoIP Indoor Intercom

Configure the Audio Configuration Parameters

44

You can use the free utility Audacity to conv

Figure 2-24.

Figure 2-22. Audacity 1

Figure 2-23. Audacity 2

ert audio files into this format. See Figure 2-22 through

Operations Guide 930943A CyberData Corporation

Configure the Audio Configuration Parameters

WAV (Microsoft) signed 16 bit PCM

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

When you export an audio file with Audacity, save the output as:

• WAV (Microsoft) signed 16 bit PCM.

Figure 2-24. WAV (Microsoft) signed 16 bit PCM

Installing the VoIP Indoor Intercom

45

Operations Guide 930943A CyberData Corporation

2.4.11 Configure the Event Parameters

CyberData Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Click the Event Config button to open the Event Configuration page (Figure 2-25). The Event
Configuration page specifies a

when actions take place on the board.

remote server that can be used to receive HTTP POST events

Figure 2-25. Event Configuration Page

Installing the VoIP Indoor Intercom

Configure the Event Parameters

46

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Event Parameters

Table 2-16 shows the web page items on the Event Configuration page.

Table 2-16. Event Configuration

Web Page Item Description

Enable Event Generation When selected, Event Generation is enabled.

Remote Event Server

Remote Event Server IP Type the Remote Event Server IP address. 

(64 character limit)

Remote Event Server Port Type the Remote Event Server port number.

(8 character limit)

Remote Event Server URL Type the Remote Event Server URL.

(127 character limit)

Events

Enable Button Events When selected, Button Events are enabled.
Enable Call Active Events When selected, Call Active Events are enabled.
Enable Call Terminated Events When selected, Call Terminated Events are enabled.
Enable Relay Activated Events When selected, Relay Activated Events are enabled.

47

Enable Relay Deactivated Events When selected, Relay Deactivated Events are enabled.
Enable Ring Events When selected, Ring Events are enabled.
Enable Night Ring Events When selected, there is a notificatio

ring.
Enable Multicast Start Events When selected, Multicast Start Events are enabled.
Enable Multicast Stop Events When selected, Multicast Stop Events are enabled.
Enable Power On Events When selected, Power On Events are enabled.
Enable Sensor Events When selected, Sensor Events are enabled.
Enable Security Events When selected, Security Events are enabled.
Enable 60 Second Heartbeat Events When selected, 60 Second Heartbeat Events are enabled.

Click the Sa

Note: You need to reboot for changes to take effect.

Click

Click on the Reboot button to

ve button to sa

on the Test Event but

ve your configuration settings.

ton to test an event.

n when the

reboot the system.

unit receives a night

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930943A CyberData Corporation

2.4.11.1 Example Packets for Events

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

The server and port are used to point to the listening server and the 'Remote Event Server URL' is
the destination URL (typically the script running on the remote server that's used to parse and
process the POST events).

Installing the VoIP Indoor Intercom

Configure the Event Parameters

48

Note The XML is URL-encoded befor

e transmission so the following examples are not completely

accurate.

Here are example packets for every event:

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 197
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>POWERON</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 199
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>HEARTBEAT</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 196
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>BUTTON</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 201
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_ACTIVE</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Event Parameters

User-Agent: CyberData/1.0.0
Content-Length: 205
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_TERMINATED</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 197
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RINGING</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded

49

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_START</event>
<index>8</index>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 233
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_STOP</event>
<index>8</index>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_ACTIVATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Event Parameters

User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_DEACTIVATED</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>NIGHTRINGING</event>
</cyberdata>

50

Operations Guide 930943A CyberData Corporation

2.4.12 Configure the Autoprovisioning Parameters

CyberData Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Autoprovisioning can be used to configure your device automatically on boot, after a periodic delay,
after sitting idle for a period of time, or at a specified time.

The autoprovisioning file contains the board configuration in xml format. Autoprovisioned values in
this

file will override values stored in on-board memory.

The autoprovisioning file can be hosted with a tftp or a web server and by default is named according
to the MAC addre
filename can also be specified.

The device does not have a real time clock but can sync with a network time server on boot.

ss of the device (for example: 0020f7350058.config). The autoprovisioning

Installing the VoIP Indoor Intercom

Configure the Autoprovisioning Parameters

51

1. Click the Auto
See Figure 2-26.

provisioning button to open the Autoprovisioning Configuration page. 

Figure 2-26. Autoprovisioning Configuration Page

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Autoprovisioning Parameters

2. On the Autoprovisioning Configuration page, you may enter values for the parameters
indicated in Table 2-17.

Table 2-17. Autoprovisioning Configuration Parameters

52

Web Page Item

Autoprovisioning

Enable Autoprovisioning See Section 2.4.12.1, "Autoprovisioning".
Get Autoprovisioning from DHCP See Section 2.4.12.1, "Autoprovisioning".
Download Protocol Allows you to select whether the autoprovisioning file is acquired via TFTP or

HTTP.
Autoprovisioning Server (IP Address) See Section 2.4.12.1, "Autoprovisioning" (15 character limit).
Autoprovisioning Filename Type the desired name for the autoprovisioning file.
Autoprovisioning Autoupdate 

(in minutes)

Autoprovision at time (HHMMSS) Type the desired time of day that you want the Autopro

Autoprovision when idle
(in minutes > 10)

Type the desired time (in minutes) that you want the Autoprovisioning feature to

update (6 chara

Note: A value of 0 will disable this option.

(must be 6 characters).

Note: An empty value will disable this option.

Type the desired time (in minutes greater than 10) that you want the

Autopro

limit).

Note: A value of 0 will disable this option.

Press the Get Autopr

file for this unit. See Section 2.4.12.2, "Get Autoprovisioning Template Button"

visioning feature to update after a certain amount of idle time (6 character

cter limit).

ovisioning Template button to create an autoprovisioning

Description

visioning feature to update

Clock

NTP Server Allows you to select the NTP server (64 character limit).
Posix Timezone String See Section 2.4.12.3, "Time Zone Strings" (43 character limit).
Set Time with External NTP Server on boot When selected, the time is set with an external NTP ser ver when the device

ts.

restar
Pe

riodically update with time server When selected, the time is periodically updated with a time server.

Time update period (in hours) Allows you to select the time updated period (in hours) (4 character limit).

Allows you to set the time from the NTP server.

Current Time

Current Time in 24 hour format (HHMMSS) Allows you to input the current time in the 24 hour format. (6 character limit)

Click on this button to set the clock after enter

Click the Save button

Note: You need to reboot for changes to take effect.

Click on the Reboot bu

to save your configuration settings.

tton to reboot the system.

ing the current time.

3. After changing the parameters, click the Save button.

Operations Guide 930943A CyberData Corporation

2.4.12.1 Autoprovisioning

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Installing the VoIP Indoor Intercom

Configure the Autoprovisioning Parameters

53

Autoprovisioning
File

Get
Autoprovisioning
from DHCP

It is not necessary to set every option found in the autoprovisioning template. As long as the XML is
valid, the file can contain any subset. Options not autoprovisioned will default to the values stored in
the on board memory. For example if you only wanted to modify the device name, the following
would be a valid autoprovisioning file:

<?xml version="1.0" encoding="utf-8" ?>
<specific>

<MiscSettings>

<DeviceName>auto Intercom</DeviceName>

</MiscSettings>

</specific>

When this option is checked, the device will automatically fetch its autoprovisioning server address
from the DHCP server. The device will use the address specified in OPTION 150 (TFTP-server­name) or OPTION 66. If both options are set, the device will use OPTION 150.

Refer to the documentation of your DHCP server for setting up OPTION

150.

To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both
option 66 and 150), here's an e

# dhcpd.conf
#
# Configuration file for ISC dhcpd (see 'man dhcpd.conf')
#
ddns-update-style ad-hoc;

xample dhcpd.conf:

Autoprovisioning

rver (IP Addr

Se

Autoprovisioning
Autoupdate

ess)

option option-150 code 150 = ip-address;

subnet 10.0.0.0 netmask 255.0.0.0 {
max-lease-time 120;
default-lease-time 120;

option routers 10.0.0.1;
option subnet-mask 255.0.0.0;

option domain-name "voiplab";
option domain-name-servers 10.0.0.1;

option time-offset -8; # Pacific Standard Time

option tftp-server-name "10.0.0.254";

option option-150 10.0.0.254;

range 10.10.0.1 10.10.2.1;}

Instead of using DHCP to provide the autoprovisioning tftp server address, you can specify an
address manually.

When the device is set to autoprovision eith er after a period of time, or when idle , or at a time of day,
the device will do the following:

• Re-download the autoprovisioning file.

• Compare this new file to the one downloaded on boot, and if it finds differences, force a system
reset.

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Autoprovisioning Parameters

• After rebooting, the board will configure itself according to this new file.

54

Autoprovisioned
Firmware Upgrades

Autoprovisioned
Audio Files

An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three minutes,
and the web page will be unresponsive during this time.

The 'FirmwareVersion' value in the xml file mu

<FirmwareVersion>v10.1.3</FirmwareVersion>
<FirmwareFile>1013-intercom-uImage</FirmwareFile>

st match the version stored in the 'FirmwareFile'.

If these values are mismatched, the board can get stuck in a loop where it goes through the follo wing
sequence of actions:

1. The board downloads and writes a new firmware file.

2. After the next reboot, the board recognizes that the firmware version does not match.

3. The board downloads and writes the firmware file again.

CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is
stuck in a loop

, either remove or comment out the FirmwareVersion line in the XML file and let the

board boot as it normally does.

Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be
downloaded once for each device. Loading many audio files to the device from the web page could
cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh
the page.

The device uses the file name to determine when to download a new audio file. This means that if
you used autoprov

isioning to upload a file and then changed the contents of this file at the TFTP

server, the device will not recognize that the file has changed (because the file name is the same).
Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have

been loa

ded to the board, the audio file settings will not change. You can f orce a change to the audio
files on the board by clicking Restore Default on the Audio Configuration page or by changing the
autoprovisioning file with “default” set as the file name.

Operations Guide 930943A CyberData Corporation

2.4.12.2 Get Autoprovisioning Template Button

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

The Get Autoprovisioning Template button allows the user to generate, download, edit, and then
store an autoprovisioning template on the server that serves the autoprovisioning files for devices.

To generate an autoprovisioning template directly from the device, complete the following steps:

Installing the VoIP Indoor Intercom

Configure the Autoprovisioning Parameters

55

1. On the Aut

oprovisioning page, click on the Get Autoprovisioning Template button.

2. You will see a window prompting you to save a configuration file (.config) to a location on your
computer (Figure 2-27). The c

onfiguration file is the basis for the default configuration settings

for your unit).

3. Choose a location to save the configuration file and click on OK. See Figure 2-27.

Figure 2-27. Configuration File

4. At this point, you can open and edit the autoprovisioning template to change the configuration
settings in the te

You can then upload the autoprovisioning file to a TFTP or HTTP server where the file can be

5.
loaded onto other devices

Operations Guide 930943A CyberData Corporation

mplate for the unit.

.

2.4.12.3 Time Zone Strings

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

The posix time zone string tells the internal date and time utilities how to handle daylight savings
time for different time zones. Table 2-18 shows some common strings.

Time Zone Time Zone String

US Pacific time PST8PDT,M3.2.0/2:00:00,M11.1.0/2:00:00
US Mountain time MST7MDT,M3.2.0/2:00:00,M11.1.0/2:00:00
US Eastern Time EST5EDT,M3.2.0/2:00:00,M11.1.0/2:00:00
Phoenix Arizona
US Central Time CST6DST,M3.2.0/2:00:00,M11.1.0/2:00:00

a.Phoenix, Arizona does not use daylight savings time.

Table 2-19 shows a breakdown of the parts that constitute the following time zone string:

● CST6DST,M3.2.0/2:00:00,M11.1.0/2:00:00

Installing the VoIP Indoor Intercom

Configure the Autoprovisioning Parameters

56

Table 2-18. Common Time Zone Strings

a

MST7

Table 2-19. Time Zone String Parts

Time Zone String

Meaning

Part

CST6CDT The time zone offset from GMT and three character identifiers for the time zone.
CST Central Standard Time
6 The (hour) offset from GMT/UTC
CDT
M3.2.0/2:00:00 The date and time when daylight savings begins.
M3 The third month (March)
.2 The 2nd occurrence of the day (next item) in the month
.0 Sunday
/2:00:00
M11.1.0/2:00:00 The date and time when daylight savings ends.
M11 The eleventh month (November)
.1 The 1st occurrence of the day (ne
.0 Sunday
/2:00:00 Time of day to change

Central Daylight Time

Time of day to change

xt item) in the mo

nth

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Autoprovisioning Parameters

57

Time Zone String
Examples

Time Zone Identifier

Table 2-20 has some more examples of time zone strings.

Table 2-20. Time Zone String Examples

Time Zone Time Zone String

a

Tokyo
Berlin

b

IST-9
CET-1MET,M3.5.0/1:00,M10.5.0/1:00

a.Tokyo does not use daylight savings time.
b.For Berlin, daylight savings time starts on the last Sunday in March at
01:00 UTC, and ends on the last Sunday in October at 01:00 UTC, and is one
hour ahead of UTC.

A user-definable three or four character time zone identifier (such as PST, EDT, IST, MUT, etc) is
needed at the beginning of the posix time zone string to properly set the time. However, the specific
letters or numbers used for the time zone identifier are not important and can be any three or four
letter or number combination that is chosen by the user. Ho w ever, the time z one identifier cannot be
blank.

Figure 2-28. Three or Four Character Time Zone Identifier

You can also use the follo

wing URL when a certain time zone applies daylight savings time:

http://www.timeanddate.com/time/dst/2011.html

World GMT Table

Table 2-21 has information about the GMT time in various time zones.

Table 2-21. World GMT Table

Time Zone City or Area Zone Crosses

GMT-12 Eniwetok
GMT-11 Samoa
GMT-10 Hawaii
GMT-9 Alaska
GMT-8 PST, Pacific US
GMT-7 MST, Mountain US
GMT-6 CST, Central US
GMT-5 EST, Eastern US
GMT-4 Atlantic, Canada
GMT-3 Brazilia, Buenos Aries
GMT-2 Mid-Atlantic
GMT-1 Cape Verdes
GMT Greenwich Mean Time, Dublin
GMT+1 Berlin, Rome
GMT+2 Israel, Cairo
GMT+3 Moscow, Kuwait
GMT+4 Abu Dhabi, Muscat

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Configure the Autoprovisioning Parameters

Table 2-21. World GMT Table (continued)

Time Zone City or Area Zone Crosses

GMT+5 Islamabad, Karachi
GMT+6 Almaty, Dhaka
GMT+7 Bangkok, Jakarta
GMT+8 Hong Kong, Beijing
GMT+9 Tokyo, Osaka
GMT+10 Sydney, Melbourne, Guam
GMT+11 Magadan, Soloman Is.
GMT+12 Fiji, Wellington, Auckland

58

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

GENERAL ALERT

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Uploading the Firmware

2.5 Upgrade the Firmware and Reboot the Intercom

Caution

Equipment Hazard: Devices with a serial number that begins with 2 091xxxxx
can only run firmware versions 10.0.0 or later.

2.5.1 Uploading the Firmware

To upload the firmware from your computer:

59

1. Retrieve the latest Intercom firmware file from the VoIP Indoor Intercom Download

http://www.cyberdata.net/products/voip/digitalanalog/singlewireindoorintercom/downloads.html

2. Unzip the firmware version file. This file may contain the following:

• Firmware file

• Release notes

3. Log in to the Intercom home page as instructed in Section 2.4.3, "Log in to the Configuration

Home Page".

4. Click the Update

Firmware button to open the Upgrade Firmware page. See Figure 2-29.

s page at:

Operations Guide 930943A CyberData Corporation

Figure 2-29. Upgrade Firmware Page

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Installing the VoIP Indoor Intercom

Uploading the Firmware

60

5. Select Browse, and then navigate to the location of the Intercom firmware file.

6. Click Submit.

Note Do not reboot the board after pressing the Su

bmit button.

Note This starts the upgrade process. Once the Intercom has uploaded the file, the Uploading

Firmware

countdown page appears, indicating that the firmware is being written to flash.
The Intercom will automatically reboot when the upload is complete. When the countdown
finishes, the Upgrade Firmware page will refresh. The uploaded firmware filename should
be displayed in the system configuration (indicating successful upload and reboot).

Table 2-22 shows the web page items on the Upgrade Firmware page

.

Table 2-22. Firmware Upgrade Parameters

age Item

Web P

File Upload

Firmware Version Shows the current firmware version.

Description

Use the Browse button to navigate to the location of the
Intercom firm

Click on the Submit button to automatically
firmware and reboot the system.

ware file that you want to upload.

upload the selected

Operations Guide 930943A CyberData Corporation

2.5.2 Reboot the Intercom

305100000

Reboot

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

To reboot a Intercom, log in to the web page as instructed in Section 2.4.3, "Log in to the

Configuration Home Page".

Installing the VoIP Indoor Intercom

Reboot the Intercom

61

1. Click Reboot (Figure 2-30). A nor

Figure 2-30. Reboot System Section

mal restart will occur.

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Command Interface Post Commands

2.6 Command Interface

Some functions on the device can be activated using simple POST commands to the web interf ace.
The examples in Table 2-23 use the free unix utility, wget commands. How
can send HTTP POST commands to the device should work.

2.6.1 Command Interface Post Commands

Note These commands require an authenticated session (a valid username and password to

work).

Table 2-23. Command Interface Post Commands

Device Action HTTP Post Command

Trigger relay (for configured delay) wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"test_relay=yes"

Place call to extension (example: extension 130) wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"call=130"

b

Place point-to-point call
(example: IP phone address = 10.0.3.72)

Terminate active call wget --user admin --password admin --auth-no-challenge --quiet -

Force reboot wget --user admin --password admin --auth-no-challenge --quiet -

Test Audio button wget --user admin --password admin --auth-no-challenge --quiet -

Announce IP address wget --user admin --password admin --auth-no-challenge --quiet -

Play the "0" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Play the "1" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Play the "2" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Play the "3" audio file wget --user admin --password admin --auth-no-challenge --quiet -



wget --user admin --password admin --auth-no-challenge --quiet ­O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"call=10.0.3.72"

v/n

O /de
"terminate=yes"

O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"reboot=yes"

O /de
"test_audio=yes"

O /de
"speak_ip_address=yes"

O /de
"play_0=yes"

O /de
"play_1=yes"

O /de
"play_2=yes"

O /de
"play_3=yes"

ull "http://10.0.3.71/cgi-bin/command.cgi" --post-data

ull "http://10.0.3.71/cgi-bin/command.cgi" --post-data

v/n

v/n

ull "http://10.0.3.71/cgi-bin/command.cgi" --post-data

v/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

v/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

v/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

v/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

a

ever, any program that

62

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Command Interface Post Commands

Table 2-23. Command Interface Post Commands (continued)

Device Action HTTP Post Command

a

Play the "4" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_4=yes"

Play the "5" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_5=yes"

Play the "6" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_6=yes"

Play the "7" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_7=yes"

Play the "8" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_8=yes"

Play the "9" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_9=yes"

63

Play the "Dot" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_d=yes"

Play the "Audio Test" audio file (from Audio Config) wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_audiotest=yes"

Play the "Page Tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_pagetone=yes"

Play the "Your IP Address Is" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_youripaddressis=yes"

Play the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_rebooting=yes"

Play the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_restoringdefault=yes"

Play the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_ringback=yes"

Play the "Ring tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_ringtone=yes"

Play the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_intrusionsensortriggered=yes"

Play the "Door Ajar" audio file wget --user admin --pas sword admin --auth-no-challenge --quiet -

v/n

O /de

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_doorajar=yes"

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Command Interface Post Commands

Table 2-23. Command Interface Post Commands (continued)

Device Action HTTP Post Command

a

Play the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_nightring=yes"

Delete the "0" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_0=yes"

Delete the "1" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_1=yes"

Delete the "2" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_2=yes"

Delete the "3" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_3=yes"

Delete the "4" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_4=yes"

64

Delete the "5" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_5=yes"

Delete the "6" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_6=yes"

Delete the "7" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_7=yes"

Delete the "8" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_8=yes"

Delete the "9" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_9=yes"

Delete the "Audio Test" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_audiotest=yes"

Delete the "Page Tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_pagetone=yes"

Delete the "Your IP Address Is" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_youripaddressis=yes"

Delete the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_rebooting=yes"

Delete the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --quiet -

v/n

O /de

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_restoringdefault=yes"

Operations Guide 930943A CyberData Corporation

Installing the VoIP Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Command Interface Post Commands

Table 2-23. Command Interface Post Commands (continued)

Device Action HTTP Post Command

a

Delete the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_ringback=yes"

Delete the "Ring tone" audio file wge t --user admin --pas sword admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_ringtone=yes"

Delete the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_intrusionsensortriggered=yes"

Delete the "Door Ajar" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_doorajar=yes"

Delete the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"delete_nightring=yes"

Trigger the Door Sensor Test (Sensor Config page) wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data

"doortest=yes"

65

Trigger the Intrusion Sensor Test (Sensor Config page) wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/n

ull "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data

"intrusiontest=yes"

a.Type and enter all of each http POST command on one line.
b. Must be in point-to-point mode see Section 2.4.6.2, "Point-to-Point Configuration"

Operations Guide 930943A CyberData Corporation

Appendix A: Mounting the Indoor Intercom

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

A.1 Wall Mounting Components

Before you mount the Intercom, make sure that you have received all the parts for each Intercom.
Refer to the following tables.

Table A-1. Wall Mounting Components (Part of the Accessory Kit)

Quantity Pa rt Name Illustration

4 Sheet Metal Screw

4 Plastic Ribbed Anchor

66

Table A-2. Gang Box Mounting Components

Quantity Pa rt Name Illustration

4 #6-32 FlatHead Countersunk Machine Screw

Operations Guide 930943A CyberData Corporation

A.2 Cable Connections

Mounting

PCB Assembly

Microphone to J6

Backplate

J2

J6

J7

Button to J2

Screw (3x)

Speaker to J7

PCBA Mounting

Screw (4x)

Network Cable
(Not Provided)

to

Rotate Backplate 90° (One Open Slot)

for Network Cable Coming from Top

Rotate Backplate 180° (Two Open Slot)

J1

J1

= Cable Slot Open
= Cable Slot Close

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Figure A-1 shows how to properly connect the VoIP Intercom.

Figure A-1. Cable Connections

Mounting the Indoor Intercom

Cable Connections

67

Operations Guide 930943A CyberData Corporation

A.3 Wall Mounting Option

Backplate

Wall

(Not Provided)

Network Cable &

for Ground Wire Connection

Pick One of Four Mounting Hole

Screw

121001A

Accessory Kit

(4 Places) on Wall

Pre Drill Holes

Ground Wire

Cutout

Mounting

Screw (3x)

Slot

Entry

Cable

Closed

Slots

Cable

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Figure A-2 shows a wall mounting option.

Note Be sure to connect the VoIP Indoor Intercom to the Earth Ground.

Figure A-2. Wall Mounting Option

Mounting the Indoor Intercom

Wall Mounting Option

68

Operations Guide 930943A CyberData Corporation

A.4 Gang Box Option

Two Gang Box use four

Wall Cutout

or Two Gang Box

Backplate accept

Single Gang Box

Single Gang Box use two

Backplate

Wall Cutout

121002B

Screw Accessory Kit

Mounting
Screw (3x)

(Not Provided)

Ground Wire

Any Available Mounting Hole

Ground Wire Connect to

(Not Provided)

Network Cable

Slot

Entry

Cable

Closed

Slots

Cable

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Figure A-3 shows a 1-Gang Box and a 2-Gang Box mounting option.

Note Be sure to connect the VoIP Indoor Intercom to the Earth Ground.

Figure A-3. Gang Box Mounting

Mounting the Indoor Intercom

Gang Box Option

69

Operations Guide 930943A CyberData Corporation

A.5 Wall Cutout Dimensions

DIMENSIONS ARE IN INCHES [MILLIMETER]

3.40 [86.4]

ø0.19 [ø4.8]

2.39 [60.8]

3.40 [86.4]

2.65 [67.3]

0.50 [12.8]

0.38 [9.5]

(4 Places)

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Figure A-4 shows the maximum recommended wall cutout dimensions.

Figure A-4. Maximum Recommended Wall Cutout Dimensions

Mounting the Indoor Intercom

Wall Cutout Dimensions

70

Operations Guide 930943A CyberData Corporation

Mounting the Indoor Intercom

PCB Dimensions

Operations Guide 930943A CyberData Corporation

71

A.6 PCB Dimensions

Figure A-5 shows the PCB dimensions and the intrusion sensor range.

Figure A-5. PCB Dimensions and Intrusion Sensor Range

BOTTOM SIDE

4.200 [106.68]

4.200 [106.68]

DIMENSIONS ARE IN INCHES [MILLIMETER]

2.300 [58.42]

3.700 [93.98]

ø0.138 [ø3.51]

Fits #6-32 Machine Screw

(4 Places)

Eective Range for

Intrusion Sensor to Function

from 3 mm to 14 mm

TOP SIDE

J6

J7

J9

J2

J10

J8

J1

J3

Instrusion

Sensor

0.118 [3.00]

0.551 [14.00]

JP10

J5

0.532 [13.53]

0.501 [12.73]

1.083 [27.52]

RTFM

J12

J4

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Appendix B: Setting up a TFTP Server

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

B.1 Set up a TFTP Server

Autoprovisioning requires a TFTP server for hosting the configuration file.

B.1.1 In a LINUX Environment

To set up a TFTP server on LINUX:

1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
director

y.

72

2. Run the following command where /tftpboot/ is the path to the director

Step 1: the directory that contains the files to be uploaded. For example:

in.tftpd -l -s /tftpboot/your_directory_name

B.1.2 In a Windows Environment

You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download from the following
website address:

http://www.cyberdata.net/support/voip/solarwinds.html

To set up a TFTP server on Windows:

1. Install and start the software.

2. Select File

3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory

/Configure/Security tab/Transmit Only.

.

y you created in

Operations Guide 930943A CyberData Corporation

Appendix C: Troubleshooting/Technical

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Support

C.1 Frequently Asked Questions (FAQ)

A list of frequently asked questions (FAQs) are available on the VoIP Indoor Intercom product page
at:

http://www.cyberdata.net/products/voip/digitalanalog/singlewireindoorintercom/faqs.html

Select the support page for your product to see a list of frequently asked questions for the
CyberData product:

C.2 Documentation

73

The documentation for this product is released in an English language version only. 
You can download PDF copies of CyberData product documentation from the
VoIP Indoor Intercom product page at:

http://www.cyberdata.net/products/voip/digitalanalog/singlewireindoorintercom/docs.html

Operations Guide 930943A CyberData Corporation

C.3 Contact Information

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Troubleshooting/Technical Support

Contact Information

74

Contact

Sales

Technical 
Support

Returned
Materials
Authorization

CyberData Corporation
3 Justin Court
Monterey, CA 93940 USA

www.CyberData.net

Phone: 800-CYBERDATA (800-292-3732)
Fax: [phone]

Sales 831-373-2601 Extension 334

The fastest way to get technical support for your VoIP product is to submit a VoIP Technical
Support form at the following website:

http://www.cyberdata.net/support/contactsupportvoip.php

The Support Form initiates a ticket which CyberData uses for tracking cust omer r equests . Most
importantly, the Support Form tells us which PBX system and software version that you are
using, the make and model of the switch, and other important information. This information is
essential for troubleshooting. Please also include as much detail as possible in the Comments
section of the Suppor t Form.

Phone: [phone], Ext. 333
Email: [email protected]

To return the product, contact the Returned Materials Authorization (RMA) department:
Phone: [phone], Extension 13 6

Email: [email protected]
When returning a product to CyberData, an approv ed CyberData RMA n umber must be printed

he outside of the original shipping package. Also, RMA numbers require an active VoIP

on t
Technical Support ticket number. A product will not be accepted for return without an approved
RMA number. Send the product, in its original package, to the following address:

CyberData Corporation
3 Justin Court 
Monterey, CA 93940 
Attention: RMA "your RMA number"

RMA Status Form

If you need to inquire about the repair sta tus of y our product(s), please use the CyberData RMA
Status form at the following web address:

http://www.cyberdata.net/support/rmastatus.html

Operations Guide 930943A CyberData Corporation

C.4 Warranty

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail Within Warranty, CyberData will repair
or replace the product free of charge. This warranty includes all parts and labor.

Should the product fail Out of the Warranty period, a flat rate repair charge of one half of the

rcha

pu
damaged by improper installation, modification, or abuse are deemed Out of Warranty and will
be charged at the Out of Warranty rate. A device is deemed Out of Warranty when its purchase
date is longer than two y ears or when the de vice has been dam aged due to human error du ring
installation, modification, or abuse. A replacement unit will be offered at full cost if the device
cannot be repaired.

Troubleshooting/Technical Support

Warranty

se price of the product will be assessed. Repairs that are Within Warranty period but are

75

End of Life Devices out of warranty ar
devices are not eligible for our Spare in the Air program. End of Life devices are devices that
are no longer produced or sold. Therefore, we cannot offer a Spare in the Air replacement.
Technical support is still available for these de vices. Ho wever , no firmware revisions or updates
will be scheduled. If an End of Life device cannot be repaired, a replacement of a current
version of the device may be offered at MSRP.

Products shipped to CyberData, both within and out of warranty, are shipped at the expense of

tomer. CyberData will pay return shipping charges for repaired products.

us

the c
CyberData shall not under any circumstances be liab le to any person f or an y special, incidental,

ct or consequential damages, including without limitation, damages resulting from use or

indire
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.

e included

under this policy. However, End of Life

C.4.1 Warranty & RMA Returns within the United States

If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Suppo rt determines that your product needs to
be returned to CyberData, an RMA number will be issued to you at this point.

Your issued RMA n umber must be
accepted for return without an approved RMA number. The product in its original package
should be sent to the following address:

printed on the outside of the shipping bo

x. No product will be

CyberData Corporation
3 Justin Court.
Monterey, CA 93940
Attn: RMA "xxxxxx"

Operations Guide 930943A CyberData Corporation

Troubleshooting/Technical Support

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

C.4.2 Warranty & RMA Returns outside of the United States

If you purchased your equipment through an authorized international distributor or reseller,
please contact them directly for product repairs.

C.4.3 Spare in the Air Policy

CyberData now offers a Spare in the Air no wait policy for warranty returns within the United
States and Canada. More information about the Spare in the Air policy is available at the
following web address:

http://www.cyberdata.net/support/warranty/spareintheair.html

C.4.4 Return and Restocking Policy

For our authorized distributors and resellers, please refer to your CyberData Service
Agreement for information on our return guidelines and procedures.

Warranty

76

For End Users, please contact the company that you pu
return policy.

C.4.5 Warranty and RMA Returns Page

The most recent warr anty and RMA information is available at the CyberData Warranty and
RMA Returns Page at the following web address:

http://www.cyberdata.net/support/warranty/index.html

rchased your equipment from for their

Operations Guide 930943A CyberData Corporation

Index

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

Numerics

16 AWG gauge wire 9

A

act light 15
activate relay (door sensor)
activate relay (intrusion sensor)
address, configuration login
announcing a device’s IP address
audio configuration

night ring tone parameter
audio configuration page
audio encodings
audio files, user-created
autoprovision at time (HHMMSS)
autoprovision when idle (in minutes > 10)
autoprovisioning

autoprovisioned audio files

autoprovisioned firmware upgrades

autoprovisioning autoupdate

autoprovisioning from DHCP

autoprovisioning server (IP address)

get autoprovisioning template button

setting up a TFTP server
autoprovisioning autoupdate (in minutes)
autoprovisioning configuration
autoprovisioning filename
autoprovisioning server (IP Address)
auxiliary relay

41

4

52, 53

5

B

backup SIP server 1 30
backup SIP server 2
backup SIP servers, SIP server

backups
baud rate

verifying
boost (volume)

30
15

24

C

cable connections 67
call button

8

38

38

20

16

43

41

44

52

54

53
53

72

51, 52

52

52

30

54

53

52

52
52

8

LED
call button LED
changing

the web access password
Cisco SRST
command interface
commands
configurable parameters
configuration

audio

default IP settings

door sensor

intrusion sensor

network

SIP

29

using Web interface
configuration home page
configuration page

configurable parameters
contact information
contact information for CyberData
cutout dimensions
cutout dimensions, maximum recommended
CyberData contact information

8

23

30

62

62

24, 28, 30

41

18

36

36

27

18

20

24, 28

74

74

70

74

D

default

gateway

intercom settings

IP address

subnet mask

username and password

web login username and password
default gateway
default intercom settings
default IP settings
default login address
device configuration

device configuration parameters

the device configuration page
device configuration page
device configuration parameters
device configuration password

changing for web configuration access
DHCP Client
DHCP IP addressing
dial out extension (door sensor)
dial out extension (intrusion sensor)
dial out extension strings

18

77

18

18

18

20

18, 28

17

18

20

23

52

51

23

24

4

28

38

38

31

77

70

23

Operations Guide 930943A CyberData Corporation

Index

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

78

dial-out extension strings 33
dimensions 5

maximum recommended wall cutout dimensions

pcb dimensions and intrusion sensor range
discovery utility program
DNS server
door sensor

activate relay

dial out extension

door open timeout

door sensor normally closed

flash button LED

play audio locally
door strike intermediate relay
download protocol, HTTP or TFTP
DTFM

play tone during DTMF activation
DTMF tones
DTMF tones (using rfc2833)

28
36, 38, 43

31, 33

20

38

38

38

38

38

38

12

52

24

31

E

earth ground 68, 69
enable night ring events
event configuration

enable night ring events
expiration time for SIP server lease
export configuration button
export settings

22

47

47

30, 35

22

71

70

H

home page 20
http POST command
http web-based configuration

62

4

I

identifier names (PST, EDT, IST, MUT) 57
identifying your product
illustration of intercom mounting process
import configuration button
import settings
import/export settings
installation, typical intercom system
intercom configuration

default IP settings

intercom configuration page

configurable parameters

intrusion sensor

activate relay
dial out extension
flash button LED

play audio locally
IP address
IP addressing

default

22

36, 38

18, 28

28

IP addressing setting

1

66

22

22

2

18

30

38

38

38

38

18

F

factory default settings 17

how to set

firmware

where to get the latest firmware
flash button LED (door sensor)
flash button LED (intrusion sensor)

17

59

38

38

G

gang box option 69
get autoprovisioning from DHCP
get autoprovisioning template
get autoprovisioning template button
GMT table
GMT time
green link light

Operations Guide 930943A CyberData Corporation

57

57

15

52

52

52

J

J3 terminal block, 16 AWG gauge wire 9

L

lease, SIP server expiration time 30, 35
lengthy pages
link light
Linux, setting up a TFTP server on
local SIP port
log in address

40

15

72

30

20

M

MGROUP

MGROUP Name

mounting

gang box mounting

40

69

Index

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

79

gang box option 69

maximum recommended wall cutout dimensions 70

wall cutout dimensions

wall mounting

wall mounting components

wall mounting option
mounting an intercom
multicast configuration
Multicast IP Address

68

70, 71

66

68

66

39

40

N

navigation (web page) 19
navigation table
network configuration of intercom
network rate
Network Setup
nightring tones
Nightringer
Nightringer in peer to peer mode (cannot be used)
nightringer settings
Nightringer, SIP registration required
NTP server

19

27

5

27
40

9, 34, 55

35

34

52

O

on-board relay 10
operating temperature

5

P

packet time 4
pages (lengthy)
part number
password

for SIP server login

login

restoring the default
payload types
pcb dimensions and intrusion sensor range
play audio locally (door sensor)
play audio locally (intrusion sensor)
play tone during DTMF activation
point-to-point configuration
port

local SIP

remote SIP
posix timezone string

timezone string
POST command
power requirement

40

5

30

20

18

5

71

38

38

24

32

30

30

52

62

5

34

priority

assigning

product

configuring
mounting 66

parts list
product features
product overview

product features

product specifications

supported protocols

supported SIP servers

typical system installation
product specifications
protocol
protocols supported

40

18

6

3

3

5

4

4

2

5

5

4

R

reboot 60, 61
regulatory compliance
remote SIP port
reset test function management button
resetting the IP address to the default
restoring factory default settings
restoring the factory default settings
return and restocking policy
ringtones

RJ-45
RMA returned materials authorization
RMA status
rport discovery setting, disabling
RTFM button
RTFM jumper
RTP/AVP

40

lengthy pages

14

74

16

16, 17

4

5

30

16

66, 73

17, 77

17

76

40

74

31

S

sales 74
sensor setup page
sensor setup parameters
sensors
server address, SIP
service
set the time from the NTP server
set time with external NTP server on boot
setting up an intercom
settings, default
SIP

38

74

enable SIP operation

local SIP port

37

36

30

52

9

17

30

30

52

Operations Guide 930943A CyberData Corporation

Index

VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

80

user ID 30

SIP (session initiation protocol) 4
SIP configuration

SIP Server

SIP configuration parameters

outbound proxy
registration and expiration, SIP server lease

user ID, SIP
SIP registration
SIP remote SIP port
SIP server

password for login

SIP servers supported

user ID for login
SIP settings
SIP volume
Spare in the Air Policy
speaker output
SRST

30

static IP addressing
subnet mask
supported protocols

29

30

30, 35

30

30

30

30

30

4

30

31

24

76

5

28

18, 28

4

T

tech support 74
technical support, contact information
terminal block, 16 AWG gauge wire
TFTP server
time zone string examples

4, 72

57

74

9

30, 35

multicast volume
ring volume
sensor volume
SIP volume

volume boost

24

24

24

24

24

W

wall cutout dimensions 70, 71
wall cutout dimensions, maximum recommended
wall mounting option
warranty
warranty & RMA returns outside of the United States
warranty and RMA returns page
warranty policy at CyberData
web access password
web access username
web configuration log in address
web page

web page navigation
web-based intercom configuration
weight
wget, free unix utility
Windows, setting up a TFTP server on
wiring the circuit

75

navigation

5

devices less than 1A at 30 VDC

68

76

75

18

18

20

19

19

18

62

72

11

11

70

Y

76

yellow act light 15

U

user ID

for SIP server login
username

changing for web configuration access

default for web configuration access

restoring the default

30

23

20

18

V

verifying

baud rate

network connectivity
VLAN ID
VLAN Priority
VLAN tagging support
VLAN tags
volume

microphone gain

Operations Guide 930943A CyberData Corporation

15

15

28

28

28

28

24