CyberData 11304 Operation Manual

Singlewire-enabled

The IP Endpoint Company



VoIP Emergency Intercom Operations Guide

Part #011304

Document Part #930947A

for Firmware Version 10.4.0



CyberData Corporation

3 Justin Court

Monterey, CA 93940

(831) 373-2601

VoIP Emergency Intercom Operations Guide 930947A

Technical Support  

The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website:

http://www.cyberdata.net/support/contactsupportvoip.php



Phone: (831) 373-2601, Ext. 333 Email: support@cyberdata.net Fax: (831) 373-4193 Company and product information is at www.cyberdata.net.

Part # 011304

This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by CyberData Corporation, CyberData Corporation makes no representation or warranty, express or implied, including any warranty or merchantability or fitness for any purpose, with respect to this manual or the products, software, firmware, and/or hardware described herein, and CyberData Corporation assumes no liability for damages or claims resulting from any use of this manual or such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make changes, without notice, to this manual and to any such product, software, firmware, and/or hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL) “open source” or “free software” licenses. Some of this Open Source Software may be owned by third parties. Open Source Software is not subject to the terms and conditions of the CyberData COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open Source Software is determined by the terms of the GPL, LGPL, or third party, according to who licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be the trademarks or registered trademarks of their respective owners.

The IP Endpoint Company

CyberData Corporation 930947A Operations Guide

Pictorial Alert Icons

GENERAL ALERT

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

General Alert

This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard.

Ground

This pictoral alert indicates the Earth grounding connection point.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and health practices and determine the applicability of regulatory limitations prior to use. Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons.

CyberData Corporation 930947A Operations Guide

Important Safety Instructions

GENERAL ALERT

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

Warn in g

Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.

Warn in g

Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

Warn in g

The PoE connector is intended for intra-building connections only and does not route to the outside plant.

CyberData Corporation 930947A Operations Guide

Revision Information

Revision 930947A, which was released on October 14, 2014 and corresponds to firmware version

10.4.0.

Browsers Supported

The following browsers have been tested against firmware version 10.4.0:

• Internet Explorer (version: 10)

• Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0)

• Chrome (version: 29.0.1547.66 m)

• Safari (version: 5.1.7)

Operations Guide 930947A CyberData Corporation

Contents

Chapter 1 Product Overview 1

1.1 How to Identify This Product .....................................................................................................1

1.2 Typical System Installation .......................................................................................................2

1.3 Product Features ......................................................................................................................3

1.4 Supported Protocols .................................................................................................................4

1.5 Supported SIP Servers .............................................................................................................4

1.6 Product Specifications ..............................................................................................................5

Chapter 2 Installing the VoIP Emergency Intercom 6

2.7 Parts List ..................................................................................................................................6

2.8 Intercom Components ..............................................................................................................7

2.9 Intercom Setup .........................................................................................................................9

2.10 Configure the Intercom Parameters ....................................................................................19

2.11 Upgrade the Firmware and Reboot the Intercom .................................................................61

2.12 Command Interface ..............................................................................................................64

2.8.1 Call Button and the Call Button LED ..............................................................................7

2.9.1 Intercom Connections ....................................................................................................9

2.9.2 Using the On-Board Relay ...........................................................................................10

2.9.3 Wiring the Circuit ..........................................................................................................11

2.9.4 Identifying the VoIP Intercom Connectors ....................................................................14

2.9.5 Activity and Link LEDs .................................................................................................16

2.9.6 RTFM Button ................................................................................................................17

2.9.7 Adjust the Volume ........................................................................................................18

2.10.1 Factory Default Settings .............................................................................................19

2.10.2 Intercom Web Page Navigation ..................................................................................20

2.10.3 Log in to the Configuration Home Page .....................................................................21

2.10.4 Configure the Device ..................................................................................................25

2.10.5 Configure the Network Parameters ...........................................................................29

2.10.6 Configure the SIP Parameters ...................................................................................31

2.10.7 Configure the Nightringer Parameters ........................................................................36

2.10.8 Configure the Sensor Configuration Parameters ........................................................38

2.10.9 Configure the Multicast Parameters ...........................................................................41

2.10.10 Configure the Audio Configuration Parameters ........................................................43

2.10.11 Configure the Event Parameters ..............................................................................48

2.10.12 Configure the Autoprovisioning Parameters .............................................................53

2.11.1 Uploading the Firmware .............................................................................................61

2.11.2 Reboot the Intercom ...................................................................................................63

2.12.1 Command Interface Post Commands ........................................................................64

Appendix A Mounting the Indoor Intercom 68

A.1 Wall Mounting Components ...................................................................................................68

A.2 PCB Dimensions ....................................................................................................................73

Appendix B Setting up a TFTP Server 74

B.1 Set up a TFTP Server ............................................................................................................74

B.1.1 In a LINUX Environment ..............................................................................................74

B.1.2 In a Windows Environment .........................................................................................74

Appendix C Troubleshooting/Technical Support 75

C.1 Frequently Asked Questions (FAQ) ........................................................................................75

Operations Guide 930947A CyberData Corporation

C.2 Documentation .......................................................................................................................75

C.3 Contact Information ................................................................................................................76

C.4 Warranty .................................................................................................................................77

C.4.1 Warranty & RMA Returns within the United States ......................................................77

C.4.2 Warranty & RMA Returns outside of the United States ...............................................78

C.4.3 Spare in the Air Policy ..................................................................................................78

C.4.4 Return and Restocking Policy ......................................................................................78

C.4.5 Warranty and RMA Returns Page ...............................................................................78

Index 79

Operations Guide 930947A CyberData Corporation

1 Product Overview

VoIP INTERCOM, PoE, INDOOR

ONLY, EMERGENCY RED, SINGLEWIRE

011304A / 021108E

WWW.CYBERDATA.NET

304100001

Model number

Serial number begins with 3041

1.1 How to Identify This Product

To identify the VoIP Emergency Intercom, look for a model number label similar to the one shown in

Figure 1-1. Confirm the following:

• The model number on the label should be 011304.

• The serial number on the label should begin with 3041.

Figure 1-1. Model Number Label

Operations Guide 930947A CyberData Corporation

1.2 Typical System Installation

IP-PBX Server

Door Strike

VoIP Intercom

IP Phone

InformaCast Server

Generic PoE Switch

12 34 56

The Singlewire-enabled Voice-over-IP (VoIP) VoIP Emergency Intercom is a SIP endpoint designed to provide VoIP phone connectivity in a tamper proof and secure package.

Figure 1-2 illustrates how the VoIP Emergency Intercom can be installed as part of a VoIP phone

system.

Figure 1-2. Typical Installation—Door Entry/Access Control

Product Overview

Typical System Installation

Operations Guide 930947A CyberData Corporation

1.3 Product Features

The Singlewire-enabled VoIP Emergency Intercom has the following features:

• Compatible with Singlewire InformaCast

• SingleWire GPI/O input and relay control

• Singlewire Failover support

• Supports SRST (Survivable Remote Site Telephony) in a Cisco environment.

• SIP compliant

• Dual speeds of 10 Mbps and 100 Mbps

• PoE 802.3af-enabled (Powered-over-Ethernet)

• Adaptive full duplex voice operation

• Network/Web management

• Network configurable speaker volume

• Network configurable door or intrusion sensor settings

• Network configurable relay activation settings

• Dial out extension supports the addition of comma delimited pauses before sending additional DTMF tones

• Network configurable microphone input sensitivity adjustment

• Network downloadable product firmware

• Doubles as a paging speaker

• Call button

• Call activity indicator (Call Button LED)

• Tamper proof design

• Concurrent SIP and multicast paging

• Dry contact relay for auxiliary control

• Autoprovisioning

• Configurable audio files

• Night Ringer

• Door closure and tamper alert signal

• Peer-to-peer capable

Product Overview

Product Features

Operations Guide 930947A CyberData Corporation

1.4 Supported Protocols

The Intercom supports:

•SIP

• Singlewire InformaCast

• Singlewire Failover

• HTTP Web-based configuration

Provides an intuitive user interface for easy system configuration and verification of Intercom operations.

• DHCP Client

Dynamically assigns IP addresses in addition to the option to use static addressing.

• TFTP Client

Facilitates hosting for the Autoprovisioning configuration file.

•RTP

• RTP/AVP - Audio Video Profile

• Facilitates autoprovisioning configuration values on boot

• Packet Time 20 ms

• Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

Product Overview

Supported Protocols

1.5 Supported SIP Servers

The following link contains information on how to configure the device for the supported SIP servers:

http://www.cyberdata.net/support/server/index.html

Operations Guide 930947A CyberData Corporation

1.6

Product Specifications

Category Specification

Speaker Output 1 Watt Peak Power

Ethernet I/F 10/100 Mbps

Protocol SIP RFC 3261 Compatible

Power Input PoE 802.3af compliant 

Operating Temperature -10o C to 50o C (14o F to 122o F)

Payload Types G711, A-law and µ-law

Regulatory Compliance FCC Class A, UL 60950

Auxiliary Relay 1A at 30 VDC

Dimensions 5.118” x 5.118” x 2.25” (H x W x D)

Weight 0.71 lbs./shipping weight of 1.1 lbs.

Table 1-1. Specifications

Singlewire InformaCast 4.0 and higher

or +12 VDC at 1000 mA

(0.32 kg/shipping weight of 0.5 kg)

Product Overview

Product Specifications

Part Number 011304

Operations Guide 930947A CyberData Corporation

2 Installing the VoIP Emergency Intercom

2.7 Parts List

Ta bl e 2-1 illustrates the VoIP Emergency Intercom parts.

Note See Appendix A, "Mounting the Indoor Intercom" for physical mounting information.

Table 2-1. Parts List

Quantity Part Name Illustration

1 Intercom Assembly

1 Installation Quick Reference Guide

1 Intercom Mounting Accessory Kit

Operations Guide 930947A CyberData Corporation

2.8 Intercom Components

Call Button

Speaker

See Section 2.8.1, "Call Button

and the Call Button LED" for 

information about the functionality of the Call Button.

Figure 2-1 shows the components of the Intercom.

Figure 2-1. Intercom Components

Installing the VoIP Emergency Intercom

Call Button and the Call Button LED

2.8.1 Call Button and the Call Button LED

2.8.1.1 Calling with the The Call Button

• You may initiate a call by pressing the Call button.

• An active call is indicated by the Call Button LED blinking at one second intervals.

• The Intercom can automatically answer an incoming call.

• You can press the Call button to terminate an active call whether the call was an incoming call or a call that was initiated by you.

2.8.1.2 Call Button LED Function

• Upon initial power or reset, the Call Button LED will illuminate.

• When the software has finished initialization, the Call Button LED will blink twice.

• When a call is established (not just ringing), the Call Button LED will blink.

Operations Guide 930947A CyberData Corporation

Installing the VoIP Emergency Intercom

Call Button and Call Button LED

Call Button and the Call Button LED

• On the Device Configuration Page, there is an option called Button Lit When Idle. This option sets the normal state for the indicator light. The Call Button LED will still blink during initialization and calls.

• The Call Button LED flashes briefly at the beginning of RTFM mode.

Figure 2-2. Call Button and Call Button LED

Operations Guide 930947A CyberData Corporation

2.9 Intercom Setup

GENERAL ALERT

J3 Terminal Block

Wire (IN)

can accept 16 AWG wire

*Contacts 1 and 2 on the J3 terminal block are only for powering the Intercom from a non-PoE 12VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the Intercom and void the product warranty.

Relay Contact: (1 A at 30 VDC for continuous loads) 3 = Relay Common 4 = Relay Normally Open Contact 5 = Sense Input 6 = Sense Ground

2 = Power Ground*

1 = 8 to 12 VDC at 1000 mA*

Alternate Power Input:

7 = Reserved for Future Use 8 = Reserved for Future Use

Use a 3.17 mm (1/8-inch) flat blade

screwdriver for the terminal block screws

2.9.1 Intercom Connections

Figure 2-3 shows the pin connections on the J3 (terminal block). This terminal block can accept 

16 AWG gauge wire.

Installing the VoIP Emergency Intercom

Intercom Connections

Note As an alternative to using PoE power, you can supply +12

block.

Caution

Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for

powering the Intercom from a non-PoE 12 VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the Intercom and void the product warranty.

Figure 2-3. Intercom Connections

VDC at 1000 mA into the terminal

Operations Guide 930947A CyberData Corporation

2.9.2 Using the On-Board Relay

GENERAL ALERT

Warning

Electrical Hazard:

according to all local electrical and building codes.

Warning

Electrical Hazard:

and momentarily closed configuration. Neither the alternate power input nor PoE power can be used to drive a door strike.

Warning

Electrical Hazard:

Any use of this relay beyond its normal operating range can cause damage to the product and is not covered under our warranty policy.

Installing the VoIP Emergency Intercom

Using the On-Board Relay

This product should be installed by a licensed electrician

The relay contacts are dry and provided for a normally open

The relay does not support AC powered door strikes.

The CyberData device has a built-in relay that can be activated by a web configurable DTMF string that can be received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a number of other triggering events. See the Device Configuration Page on the web interface for relay settings.

This relay can be used to trigger low current devices like strobes and security camera input signals a

s long as the load is not an inductive type and the relay is limited to a maximum of  1 Amp @ 30 VDC. Inductive loads have caused excessive “hum” and can interfere with the unit’s e

lectronics.

We highly recommend that inductive load and high current

devices use our Door Strike Intermediate Relay product (CD# 011269) (see Section 2.9.3.2, "Connecting the Door Strike Intermediate Relay

Module").

This relay interface also has a general purpose input port that can be used to monitor an external

witch and generate an event.

For more information on the sensor options, see the Sensor Configuration Page on the web interface.

Operations Guide 930947A CyberData Corporation

2.9.3 Wiring the Circuit

DC Source

1 A @ 30 VDC

Sense Input

Strobe Light

J3 Terminal Block of the CyberData Device

The J3 terminal block can accept 16 AWG stranded wire.

Pin 3 - Relay Common Pin 4 - Relay Normally Open Contact Pin 5 - Sense Input Pin 6 - Sense Ground

2.9.3.1 Devices Less than 1A at 30 VDC

If the power for the device is less than 1A at 30 VDC and is not an inductive load, then see

Figure 2-4 for the wiring diagram.

Figure 2-4. Wiring Diagram

Installing the VoIP Emergency Intercom

Wiring the Circuit

Operations Guide 930947A CyberData Corporation

Installing the VoIP Emergency Intercom

Door Lock Sense Input

The J3 terminal block can accept 16 AWG stranded wire.

DC Source

AC Source

J3 Terminal Block

Please refer to the Door Strike Intermediate Relay Operations Guide for connection specifics.

2.9.3.2 Connecting the Door Strike Intermediate Relay Module

For wiring an electronic door strike, we recommend the use of our external Door Strike Intermediate Relay (CD# 011269).

This product provides an easier method of connecting standard door strikes as well as AC and higher voltage devices. See

Figure 2-5 for the wiring diagram.

Figure 2-5. Wiring Diagram

Wiring the Circuit

If you have questions about connecting door strikes or setting up the web configurable options, please contact our support department.

http://www.cyberdata.net/support/voip/index.html

Operations Guide 930947A CyberData Corporation

Installing the VoIP Emergency Intercom

Door Lock

Sense Input

DC Source

AC Source

802.3af Compliant Ethernet Switch

12 34 56

Aux Button

Please refer to the Networked Door Strike  Intermediate Relay Operations Guide for  connection specifics.

2.9.3.3 Connecting the Networked Door Strike Intermediate Relay

For wiring an electronic door strike to work over a network, we recommend the use of our external Networked Door Strike Intermediate Relay (CD# 011270).

This product provides an easier method of connecting standard door strikes as well as AC and higher voltage devices. See

Figure 2-6 for the wiring diagram.

Figure 2-6. Wiring Diagram

Wiring the Circuit

Operations Guide 930947A CyberData Corporation

2.9.4 Identifying the VoIP Intercom Connectors

JP10

J10

See the following figures and tables to identify the connectors and functions of the Intercom.

Figure 2-7. Connector Locations

Installing the VoIP Emergency Intercom

Identifying the VoIP Intercom Connectors

Table 2-2. Connector Functions

Connector Function

J2 Call Button LED Interface

J6 Microphone Interface

J7 Speaker Interface

J8 Keypad Interface — Not Used

J9 Auxiliary Strobe Connector — Not Used

J10 Proximity Sensor Interface — Not Used

JP10 Disables the intrusion sensor when installed.

Operations Guide 930947A CyberData Corporation

Installing the VoIP Emergency Intercom

RTFM

J12

Identifying the VoIP Intercom Connectors

Figure 2-8. Connector Locations

Table 2-3. Connector Functions

Connector Function

JP1 Reset jumper

J1 PoE Network Connection (RJ-45 ethernet)

J3 Terminal Block (see Figure 2-3)

J5 JTAG (Factory Use Only)

J9 Auxiliary Strobe Connector — Not Used

J12 Reserved (Factory Use Only)

RTFM See Section 2.9.6, "RTFM Button".

a.Do not install a jumper. Momentary short to reset. Permanent installation of a jumper would prevent the board from running all together.

Operations Guide 930947A CyberData Corporation

2.9.5 Activity and Link LEDs

Activity

Link

2.9.5.1 Verifying the Network Connectivity and Data Rate

When you plug in the Ethernet cable or power supply to the Intercom, the following occurs:

• The square, YELLOW Activity light blinks when there is network activity (see Figure 2-9).

• The square, GREEN Link light above the Ethernet port indicates that the network connection has been established (see

Figure 2-9).

Figure 2-9. Activity and Link LED

Installing the VoIP Emergency Intercom

Activity and Link LEDs

Operations Guide 930947A CyberData Corporation

2.9.6 RTFM Button

RTFM

When the Intercom is operational and linked to the network, you can use the Reset Test Function Management (RTFM) button (see Intercom’s IP Address and test to see if the audio is working.

Note You must do these tests prior to final assembly.

Installing the VoIP Emergency Intercom

RTFM Button

Figure 2-10) on the Intercom board to announce and confirm the

Figure 2-10. RTFM Button

2.9.6.1 Announcing the IP Address

To announce a device’s current IP address:

1. Press and release the RTFM button (see Figure 2-11) within a five second window.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default

to 10.10.10.10 if a DHCP server is not present).

Note Pressing and holding the RTFM button for longer than five seconds will restore the device to

the factory default settings.

Figure 2-11. RTFM Button

Operations Guide 930947A CyberData Corporation

2.9.6.2 Restoring the Factory Default Settings

RTFM

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state.

Note Each Intercom is delivered with factory set default values.

To restore the factory default settings:

1. Press and hold the RTFM button (see Figure 2-12) for more than five seconds.

2. The device announces that it is restoring the factory default settings.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default

to 10.10.10.10 if a DHCP server is not present).

Figure 2-12. RTFM Button

Installing the VoIP Emergency Intercom

Adjust the Volume

2.9.7 Adjust the Volume

You can adjust the volume through the SIP Volume, Multicast Volume, Ring Volume, and Sensor

Volume settings on the Device Configuration Page.

Operations Guide 930947A CyberData Corporation

Installing the VoIP Emergency Intercom

2.10 Configure the Intercom Parameters

To configure the Intercom online, use a standard web browser.

Factory Default Settings

Configure each Intercom and verify its operation bef an Intercom, refer to Appendix A, "Mounting the Indoor Intercom"for instructions.

2.10.1 Factory Default Settings

All Intercoms are initially configured with the following default IP settings:

When configuring more than one Intercom, attach the Intercoms to the network and configure one at a

time to avoid IP address conflicts.

Parameter Factory Default Setting

IP Addressing DHCP

IP Address

Web Access Username admin

Web Access Password admin

Subnet Mask

Default Gateway

a. Default if there is not a DHCP server present.

ore you mount it. When you are ready to mount

Table 2-4. Factory Default Settings

10.10.10.10

255.0.0.0

10.0.0.1

Operations Guide 930947A CyberData Corporation

2.10.2 Intercom Web Page Navigation

Ta bl e 2-5 shows the navigation buttons that you will see on every Intercom web page.

Table 2-5. Web Page Navigation

Web Page Item Description

Installing the VoIP Emergency Intercom

Intercom Web Page Navigation

Link to the Home page.

Link to the Device Configuration page.

Link to the Ne

Link to go to the SIP Configuration page.

Link to go to the Nightring

Link to the Sen

Link to the Mul

Link to the A

Link to the Ev

Link to the Autoprovisioning Configuration page.

Link to the Update F

tworking page.

er page.

sor Configuration page.

ticast Configuration page.

udio Configuration page.

ent Configuration page.

irmware page.

Operations Guide 930947A CyberData Corporation

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CyberData 11304 Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual