Page 1
Singlewire Paging Adapter
The IP Endpoint Company
Operations Guide
Part #011280
Document Part #930729A
for Firmware Version 3.0.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
Page 2
Singlewire Paging Adapter Operations Guide 930729A
Technical Support
The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.php
Phone: (831) 373-2601, Ext. 333
Email: [email protected]
Fax: (831) 373-4193
Company and product information is at www.cyberdata.net.
Part #011280
COPYRIGHT NOTICE:
© 2013, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by Cyberdata that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
The IP Endpoint Company
CyberData Corporation 930729A Operations Guide
Page 3
Revision Information
Revision 930729A, which corresponds to firmware version 3.0.0, was released on September 24,
2013.
Browsers Supported
The following browsers have been tested against firmware version 3.0.0:
• Internet Explorer (version: 10)
• Firefox (also called Mozilla Firefox) (version: 22.0)
• Chrome (version: 27.0.1453.116)
• Safari (version: 6.0.5)
Operations Guide 930729A CyberData Corporation
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Important Safety Instructions
GENERAL ALERT
GENERAL ALERT
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warn in g
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warn in g
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
CyberData Corporation 930729A Operations Guide
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Pictorial Alert Icons
GENERAL ALERT
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
General Alert
This pictorial alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictorial alert indicates the Earth grounding connection point.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
CyberData Corporation 930729A Operations Guide
Page 6
Abbreviations and Terms
Abbreviation or Term Definition
A-law A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP Audio Video Profile
Cat 5 TIA/EIA-568-B Category 5
DHCP Dynamic Host Configuration Protocol
LAN Local Area Network
LED Light Emitting Diode
Mbps Megabits per Second.
NTP Network Time Protocol
PBX Private Branch Exchange
PoE Power over Ethernet (as per IEEE 802.3af standard)
RTFM Reset Test Function Management
SIP Session Initiated Protocol
u-law A companding algorithm, primarily used in the digital telecommunication
UC Unified Communications
VoIP Voice over Internet Protocol
CyberData Corporation 930729A Operations Guide
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Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Product features .......................................................................................................................2
1.3 Product Specifications ..............................................................................................................3
1.4 Dimensions ...............................................................................................................................4
Chapter 2 Installing the Singlewire Paging Adapter 5
2.1 Parts List ..................................................................................................................................5
2.2 Installation ................................................................................................................................6
2.3 Connecting the Singlewire Paging Adapter ..............................................................................7
2.4 Configure the Device Parameters ..........................................................................................14
2.5 Identifying and Testing a Device when Using InformaCast 4.0 or Later .................................25
i
2.3.1 Connection Options ........................................................................................................7
2.3.2 Removable Connector ....................................................................................................8
2.3.3 Connect to the Power Source ........................................................................................9
2.3.4 Connect to the Network ...............................................................................................10
2.3.5 Confirm that the Singlewire Paging Adapter is Up and Running .................................11
2.3.6 Announcing the IP Address ..........................................................................................12
2.3.7 Restore the Factory Default Settings ...........................................................................13
2.4.1 Log in to the Configuration Home Page .......................................................................15
2.4.2 Configure the Device Parameters ................................................................................17
2.4.3 Configure the Network Parameters .............................................................................19
2.4.4 Updating the Firmware .................................................................................................22
2.4.5 Reboot the Singlewire Paging Adapter .........................................................................24
Appendix A Setting up a TFTP Server 31
A.1 In a LINUX Environment ........................................................................................................31
A.2 In a Windows Environment ...................................................................................................31
Appendix B Troubleshooting/Technical Support 32
B.1 Frequently Asked Questions (FAQ) ........................................................................................32
B.2 Documentation .......................................................................................................................32
B.3 Contact Information ................................................................................................................33
B.4 Warranty .................................................................................................................................34
B.4.1 Warranty & RMA Returns within the United States ......................................................34
B.4.2 Warranty & RMA Returns outside of the United States ...............................................34
B.4.3 Spare in the Air Policy ..................................................................................................35
B.4.4 Return and Restocking Policy ......................................................................................35
B.4.5 Warranty and RMA Returns Page ................................................................................35
Index 36
Operations Guide 930729A CyberData Corporation
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1 Product Overview
SINGLEWIRE PAGING ADAPTER-ROHS
COMPLIANT
011280A / 021059H
Model number
WWW.CYBERDATA.NET
280000001
The CyberData Singlewire Paging Adapter (SPA) is for use with Singlewire's paging and emergency
notification software InformaCast® or InformaCast CK.
The Singlewire Paging Adapter provides a direct connection to legacy analog paging systems
enabling Informacast paging events to be broadcast.
The on board relay can be controlled using InformaCast GPIO commands or can be set to activate
when a page has begun.
The SPA supports a Line-In input for playing MOH from a remote source
1.1 How to Identify This Product
To identify the Singlewire Paging Adapter, look for a model number label similar to the one shown in
Figure 1-1. The model number on the label should be 011280.
Figure 1-1. Model Number Label
1
Operations Guide 930729A CyberData Corporation
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1.2 Product features
● InformaCast
● 10k Ohm line out and 600 Ohm connectors for interfacing with analog amplifiers
● Audio Codecs
• G.711 U-law
• G.711 A-law
• Singlewire's proprietary "high quality" audio format.
● 802.11Q VLAN support
● Web-based configuration and firmware upload
● PoE 802.3af enabled (Power-over-Ethernet)
● 19-inch rack mount option
Product Overview
Product features
2
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1.3 Product Specifications
Table 1-1. Product Specifications
Specifications
Protocol Informacast 4.0 or later
Power Requirement PoE or 48V DC
Ethernet I/F 10/100 Mbps
Power Input PoE 802.3af or 48VDC
Operating Temperature -10o C to 50o C (14o F to 122o F)
Payload Types G711
Regulatory Compliance FCC Class A, UL 60950
Page Port Output Balanced 600 Ohm 10VPP
Line In:
Input Signal Amplitudes
Input Impedance
Singlewire proprietary 'high quality' audio format
2.0 VPP maximum
10k Ohm
Product Overview
Product Specifications
3
Line Out:
Output Signal Amplitudes
Output Level
Total Harmonic Distortion
Output Impedance
Dimensions 6.11” L x 4.05” W x 1.15” H
Weight 1.2 pounds
Boxed Weight 1.8 pounds
Part Number 011280
2.0 VPP maximum
+2dBm nominal
0.5% maximum
10k Ohm
Operations Guide 930729A CyberData Corporation
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1.4 Dimensions
Dimensions are in Inches [Millimeter]
4.1 [104.0]
6.0 [152.4]
1.2 [29.6]
Dimensions are in Inches [Millimeters]
Figure 1-2 shows the dimensions for the Singlewire Paging Adapter.
Figure 1-2. Dimensions
Product Overview
Dimensions
4
Operations Guide 930729A CyberData Corporation
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2 Installing the Singlewire Paging Adapter
2.1 Parts List
The packaging for the Singlewire Paging Adapter includes the parts in Ta bl e 2-2.
Table 2-2. Parts List
Quantity Part Name Illustration
1 Singlewire Paging Adapter
1 Installation Quick Reference Guide
5
1 Mounting Template (located on the last
pa
ge of the Installation Quick
Reference)
1 Mounting Kit (part #070057A)
which includes:
(2) #4-6 x 7/8" Mounting Anchors
(2) #4 x 1-1/4" Round Phillips Wood
ws
Scre
Operations Guide 930729A CyberData Corporation
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2.2 Installation
600 Ohm Page Port
or 10k Ohm Line-Out
CD player
IP Phone
POE Switch
InformaCast Server
10k Ohm Line-In
Singlewire Paging Adapter
C
aye
TPU-xxx
TPU-xxx
O
S
w
t
c
one
Server
g
g
Figure 2-3 illustrates a typical configurations for the Singlewire Paging Adapter.
Installing the Singlewire Paging Adapter
Figure 2-3. Typical SPA Configuration (600 Ohm Output)
Installation
6
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Installing the Singlewire Paging Adapter
Pin 1 Pin2 Pin 3 Pin 4 Pin 5
Line In Line Out PowerPage Port Output
Pin 6 Pin 7
48VDC
Connecting the Singlewire Paging Adapter
2.3 Connecting the Singlewire Paging Adapter
Before you connect the Singlewire Paging Adapter, be sure that you have received all of the parts
described in
2.3.1 Connection Options
See Figure 2-4 and Ta bl e 2-1 for the connection options that are available for the Singlewire Paging
Adapter.
Section 2.1, "Parts List".
Figure 2-4. Connection Options
7
Table 2-1. Page Port Output Connections
Pin Description
1 Unused
2 Unused
3 Positive 600-Ohm Audio Output
Ohm Audio Output/Audio Ground Reference".
4 Negative 600-Ohm Audio Output.
Ohm Audio Output/Audio Ground Reference".
5 Audio Ground Reference. See Section 2.3.1.1, "Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio
Output/Audio Ground Reference".
6 Relay Contact - Common
See Section 2.3.1.2, "Pin 6 and 7—Relay Contact (Common/Normally Open)".
7 Relay Contact - Normally Open
See Section 2.3.1.2, "Pin 6 and 7—Relay Contact (Common/Normally Open)".
a. The 600-Ohm audio output of the page port is also suited for interfaces with lower input
impedances.
b. 1 Amp at 30 VDC for continuous loads
a
. See Section 2.3.1.1, "Pin 3, 4, and 5—Positive/Negative 600-
a
. See Section 2.3.1.1, "Pin 3, 4, and 5—Positive/Negative 600-
b
.
b
.
Operations Guide 930729A CyberData Corporation
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Installing the Singlewire Paging Adapter
Connecting the Singlewire Paging Adapter
2.3.1.1 Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio Output/Audio Ground
Reference
This output allows direct connection to paging amplifiers requiring a "Page Port" type input that
meets a balanced 600 Ohm 10Vpp signal.
2.3.1.2 Pin 6 and 7—Relay Contact (Common/Normally Open)
When enabled on the web interface (Section 2.4.2, "Configure the Device Parameters"), every time
an audio file is played out of the local line-out or 600 Ohm output, the relay will close, thereby
enabling amplifiers with a remote turn-on capability to become active.
2.3.2 Removable Connector
Figure 2-5 shows the connector that is removable on the Singlewire Paging Adapter.
Figure 2-5. Removable Connector
8
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2.3.3 Connect to the Power Source
To set up the Singlewire Paging Adapter,
connect the device to your network:
Poe
•For PoE, plug one end of an 802.3af
Ethernet cable into the Singlewire
Paging Adapter Ethernet port. Plug the
other end of the Ethernet cable into
your network. See the figure on the left.
Non-Poe
•For Non-PoE, connect the Singlewire
Paging Adapter to a 48VDC power
supply. See the figure on the left.
Chassis Ground
• If required, connect the earth
grounding wire to the Chassis
Ground. See the figure on the left.
Chassis ground
Chassis Ground
PoE
Non PoE with 48 VDC Power Supply
To use PoE, plug a Cat 5 Ethernet cable from the Singlewire Paging Adapter Ethernet port to your
network. As an alternative to PoE, you can plug one end of a +48V DC power supply into the SIP
Paging Adapter, and plug the other end into a receptacle. If required, connect the earth grounding
wire to the chassis ground on the back of the unit. See
Figure 2-6. Connecting to the Power Source
Installing the Singlewire Paging Adapter
Connecting the Singlewire Paging Adapter
Figure 2-6.
9
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2.3.4 Connect to the Network
Plug one end of a standard Ethernet cable into the SIP Paging Adapter Ethernet port. Plug the other
end into your network.
Installing the Singlewire Paging Adapter
Connecting the Singlewire Paging Adapter
Figure 2-7. Connecting to the Network
10
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Installing the Singlewire Paging Adapter
Status
(GREEN/BLUE LED)
Paging
(GREEN LED)
Link
(GREEN/AMBER LED)
Activity
(GREEN LED)
Connecting the Singlewire Paging Adapter
2.3.5 Confirm that the Singlewire Paging Adapter is Up and Running
The LEDs on the front of the Singlewire Paging Adapter verify the unit’s operations.
Figure 2-8. SIP Paging Adapter LEDs
2.3.5.1 Confirm Power on, Network Connectivity, and Connection Speed
11
When you plug in the Ethernet cable or power supply:
•The GREEN/BLUE Status LED and the GREEN Paging LED both blink at a rate of 10 times
per second during the initial network setup.
• The round, GREEN/BLUE Status LED on the front of the Singlewire Paging Adapter comes on
indicating that the power is on. Once the device has been initialized, this LED blinks at one
second intervals.
• The square, GREEN/AMBER Link LED above the Ethernet port indicates that the network
connection has been established. The Link LED changes color to confirm the auto-negotiated
connection speed:
• The Link LED is GREEN at 10 Mbps.
• The Link LED is AMBER at 100 Mbps.
• The GREEN Paging LED comes on after the device is booted and initialized. This LED blinks
when a page is in progress. You can disable Beep on Initialization on the Device
Configuration page.
2.3.5.2 Verify Network Activity
The square, GREEN Activity LED blinks when there is network traffic.
Operations Guide 930729A CyberData Corporation
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2.3.6 Announcing the IP Address
RTFM Switch
To announce the IP address for the Singlewire Paging Adapter, briefly press and then quickly
release the RTFM switch. See
Note The IP address announcement can be heard if a speaker or amplified speaker is connected
to the unit.
Figure 2-9.
Figure 2-9. RTFM Switch
Installing the Singlewire Paging Adapter
Connecting the Singlewire Paging Adapter
12
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2.3.7 Restore the Factory Default Settings
RTFM Switch
The Singlewire Paging Adapter is delivered with factory set default values for the parameters in
Ta bl e 2-3. Use the RT
parameters to the factory default settings.
FM switch (see Figure 2-10) on the back of the unit to restore these
Figure 2-10. RTFM Switch
Installing the Singlewire Paging Adapter
Connecting the Singlewire Paging Adapter
13
Note Wh
en you perform this procedure, the factory default settings are restored. The default
parameters for access are shown in Ta bl e 2-3.
Table 2-3. Factory Default Settings
Parameter Factory Default Setting
IP Addressing DHCP
IP Address
Web Access Username admin
Web Access Password admin
Subnet Mask
Default Gateway
a
a
a
10.10.10.10
255.0.0.0
10.0.0.1
a. Default if there is not a DHCP server present.
To restore these parameters to the factory default settings:
1. Press and hold the RT
FM switch until the status and paging lights come on.
2. Continue to press the switch until after the indicator lights go off, and then release it.
Note The “Restoring Defaults
” announcement can be heard if a speaker or amplified speaker is
connected to the unit.
3. The Singlewire Paging Adapter settings are restored to the f
Operations Guide 930729A CyberData Corporation
actory defaults.
Page 21
2.4 Configure the Device Parameters
To configure the device online, use a standard web browser.
Configuration of the device is taken care of by the InformaCast server. If an InformaCast server can
ot be found, the device will return to factory defaults as shown in Ta bl e 2-4..
n
Table 2-4. Factory Default Settings
Parameter Factory Default Setting
IP Addressing DHCP
IP Address
Web Access Username admin
Web Access Password admin
Subnet Mask
Default Gateway
a
a
a
a. Default if there is not a DHCP server present.
10.10.10.10
255.0.0.0
10.0.0.1
Installing the Singlewire Paging Adapter
Configure the Device Parameters
14
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Page 22
2.4.1 Log in to the Configuration Home Page
1. Open your browser to the Singlewire Paging Adapter IP address. This can be found within the
InformaCast Server Test Menu.
Note If the network does not have access to a DHCP server, the device will default to an IP
address of 10.10.10.10.
Note Make sure that the PC is on the same IP network as the Singlewire Paging Adapter.
2. When prompted, use the following default Web Access Username and Web Access
Password to access the Home Page (
Web Access Username: admin
Web Access Password: admin
Figure 2-11):
Figure 2-11. Home Page
Installing the Singlewire Paging Adapter
Configure the Device Parameters
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Installing the Singlewire Paging Adapter
Configure the Device Parameters
3. On the Home Page, review the setup details and navigation buttons described in Ta b le 2-5.
Table 2-5. Home Page Overview
16
Web Page Item
Description
Device Settings
Change Username Type in this field to change the username (25 character limit).
Change Password Type in this field to change the password (19 character limit).
Re-enter Password
Type the password again in this field to confirm the new password
(19 character limit).
Current Settings
Serial Number Shows the device serial number.
Mac Address Shows the device Mac address.
Firmware Version Shows the current firmware version.
IP Addressing Shows the current IP addressing setting (DHCP or St
atic).
IP Address Shows the current IP address.
Subnet Mask Shows the current subnet mask address.
DNS Server 1 Shows the current DNS Server 1 address.
DNS Server 2 Shows the current DNS Server 2 address.
Boot Time Shows the boot time.
Current Time Shows the current time.
InformaCast Server Shows the InformaCast Server IP address.
Configuration File Shows the configuration file.
B’casts Accepted Shows the number of B’casts accepted.
B’casts Rejected Shows the number of B’casts
rejected.
B’casts Active Shows the number of active B’casts.
RTP Packets Rx’d
Shows the number of RTP packets Rx’d.
Import/Export Settings The user can export and edit the device's configuration (in XML
format), and then reload it to a device (or devices) instead of
making changes through the web interface.
Press the Browse button to select a configuration file to import.
Press the Import Configuration button to save a board
configuration to the board.
Note: The boa
rd will have to be reset before changes will take
effect.
Press the Export Configuration button to download the current
board configuration.
Click the Save button to save your configuration settings.
Note: Y
ou need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
Operations Guide 930729A CyberData Corporation
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2.4.2 Configure the Device Parameters
1. Click on the Device Configuration button to open the Device Configuration page. See Figure
2-12.
Figure 2-12. Device Configuration Page
Installing the Singlewire Paging Adapter
Configure the Device Parameters
17
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Installing the Singlewire Paging Adapter
Configure the Device Parameters
2. On the Device Configuration page, you may enter values for the parameters indicated in
Ta bl e 2-6.
Table 2-6. Device Configuration Parameters
18
Web Page Item
Description
Miscellaneous Settings
Beep on Initialization When selected, you will hear a beep when the device initializes.
Enable line in to line out
loop
back
When selected, audio is sent from the line -in to the line-out output.
Enable relay on local audio When selected, the relay will be closed any time that audio is played
ut of the line-out/page port. This setting is for legacy analog
o
amplifiers that are often connected to the page port. Analog amplifiers
will often have a noticeable hum if they are turned on while there is no
audio being played. The relay closure causes these amplifiers to turn
on only when audio is sent to them.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
When the Test Audio button is pressed, you will hear a voice
message for testing the device audio quality and volume.
Click on the Test Relay button to do a relay test.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click the Sa
ve button.
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2.4.3 Configure the Network Parameters
Configuring the network parameters enables your network to recognize the Singlewire Paging
Adapter and communicate with it. Click on the Networking button to open the Network
Configuration page.
Figure 2-13. Network Configuration Page
Installing the Singlewire Paging Adapter
Configure the Device Parameters
19
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Installing the Singlewire Paging Adapter
Configure the Device Parameters
On the Network Configuration page, enter values for the parameters indicated in Tabl e 2-7.
Table 2-7. Network Configuration Parameters
Web Page Item Description
Stored Network Settings Shows the settings stored in non-volatile memory.
IP Addressing Select either DHCP IP Addressing or Static IP Addressing by
marking the appropriate radio button. If you select Static, configure
the remaining parameters indicated in
go to Step 3.
IP Address Enter the Static IP address.
Subnet Mask Enter the Subnet Mask address.
Default Gateway Enter the Default Gateway address.
DNS Server 1 Enter the DNS Server 1 address.
DNS Server 2 Enter the DNS Server 2 address.
VLAN ID (0-4095) Enter the VLAN ID number.
Note: The device supports 802.11Q VLAN tagging support. The
switch port connected to the device will need to be in “trunking mode”
for the VLAN tags to propagate.
VLAN Priority (0-7) Enter the VLAN priority number.
Table 2-7. If you select DHCP,
20
DHCP Timeout
DHCP Timeout in seconds Enter the desired timeout duration (in seconds) that the device will
wait for a response from the DHCP server before defaulting back to
the stored static IP address.
Note: A value of -1 will cause the device to retry indefinitely and a
value of 0 will cause the device to reset to a default of 60 seconds.
Current Network Settings Shows the current network settings.
IP Address Shows the current Static IP address.
Subnet Mask Shows the current Subnet Mask address.
Default Gateway Shows the current Default Gateway address.
DNS Server 1 Shows the current DNS Server 1 address.
DNS Server 2 Shows the current DNS Server 2 address.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
On this page:
1. Specify whether you use Static or DHCP IP Addressing by marking the appropriate radio
button. Then, if you select Static, go to
Step 2.
2. For Static IP Addressing, also enter values for the following parameters:
• The Singlewire Paging Adapter’s IP Address: The Singlewire Paging Adapter is delivered
with a factory default IP address. Change the default address to the correct IP address for
your system.
Operations Guide 930729A CyberData Corporation
Page 28
• The Subnet Mask.
• The Default Gateway.
3. Click Save when you are finished.
4. Click Reboot for the new settings to take effect.
Installing the Singlewire Paging Adapter
Configure the Device Parameters
21
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Page 29
2.4.4 Updating the Firmware
Note Updating from firmware versions earlier than 2.0.0 require a factory reset after the update
has been completed. This is due to a change in the way that the device stores its
configuration file.
To update the firmware from your computer:
1. Please contact VoIP Technical Support to obtain the latest Singlewire Paging Adapter firmware
file by submitting a contact form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.php
2. Log in to the Singlewire Paging Adapter home page as instructed in Section 2.4.1, "Log in to the
Configuration Home Page".
Installing the Singlewire Paging Adapter
Figure 2-14. Upgrade Firmware Page
Configure the Device Parameters
22
3. Select Browse, and then navigate to the location of the Singlewire Paging Adapter firmware file.
4. Click Submit.
Note Do not reboot the board after pressing the Submit button.
Note This starts the update process. Once the Singlewire Paging Adapter has updated the file,
the Firmware countdown page appears, indicating that the firmware is being written to
flash. The Singlewire Paging Adapter will automatically reboot when the upload is complete.
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Installing the Singlewire Paging Adapter
Configure the Device Parameters
When the countdown finishes, the Upgrade Firmware page will refresh. The uploaded
firmware filename should be displayed in the system configuration (indicating successful
upload and reboot).
23
Ta bl e 2-8 shows the web page items on the Upgrade Firmware page
Table 2-8. Firmware Upgrade Parameters
Web Page Item
Description
File Upload
Firmware Version Shows the current firmware version.
Use the Browse button to navigate to the location of the
firmware file that you want to upload.
Click on the Submit button to automatically upload the selected
firmware and reboot the system.
.
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2.4.5 Reboot the Singlewire Paging Adapter
Reboot button
To reboot a Singlewire Paging Adapter, log in to the web page as instructed in Section 2.4.1, "Log in
to the Configuration Home Page".
1. Click the Reboot button (Figure 2-15).
Figure 2-15. Reboot Button
Installing the Singlewire Paging Adapter
Configure the Device Parameters
24
2. Click Reboot. A normal restart will occur and you will see the following Reboot page.
Operations Guide 930729A CyberData Corporation
Figure 2-16. Reboot Page
Page 32
Installing the Singlewire Paging Adapter
Edit IP Speakers
Identifying and Testing a Device when Using InformaCast 4.0 or Later
2.5 Identifying and Testing a Device when Using
InformaCast 4.0 or Later
This section describes the basic process for identifying and testing the CyberData device when
using Singlewire's InformaCast software version 4.0 or later.
Note If you have questions or need help, please consult your InformaCast documentation and or
contact the CyberData support team.
Note CyberData's support is limited to IP endpoint functionality when used with an InformaCast
system.
To add the Singlewire Paging Adapter to the InformaCast server:
1. Click Edit IP Speakers on the Main Screen of the Singlewire Informacast Server Web
Interface.
Figure 2-17. Main Screen of the Singlewire InformaCast Server Web Interface
25
Operations Guide 930729A CyberData Corporation
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Installing the Singlewire Paging Adapter
View
InformaCast has detected new devices.
Identifying and Testing a Device when Using InformaCast 4.0 or Later
2. On the IP Speaker Configuration page, InformaCast will indicate that it has detected new
speakers. Click View.
Figure 2-18. IP Speaker Configuration Page
26
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Page 34
Installing the Singlewire Paging Adapter
Te st
Identifying and Testing a Device when Using InformaCast 4.0 or Later
3. The IP Speaker Configuration page will show four newly detected speakers. Click Test.
Figure 2-19. IP Speaker Configuration Page
27
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Installing the Singlewire Paging Adapter
Test duration Te s tCancelView Speaker’s Status Page
Identifying and Testing a Device when Using InformaCast 4.0 or Later
4. On the Test IP Speaker page, Enter a number into the Test duration field.
5. Click Test.
6. You will hear a tone from the speaker being testing.
7. After the test, click Cancel to return to the IP Configuration page.
Figure 2-20. Test IP Speaker Page
28
Note When viewing the device's status page via Informacast, Informacast links to the wrong port
and path.
Informacast expects our device's status page to be at:
http://<ipaddr>:10004/status.
The status page is actually at:
http://<ipaddr>/ (port 80)
Therefore, if a user clicks the link to view the status page and is directed to:
http://10.10.10.10:1004/status
The user will need to edit the url in the address bar to:
http://10.10.10.10/
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Installing the Singlewire Paging Adapter
Add
Identifying and Testing a Device when Using InformaCast 4.0 or Later
8. On the IP Speaker Configuration page, Click Add to add a speaker to the InformaCast server.
Figure 2-21. IP Configuration Page
29
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Installing the Singlewire Paging Adapter
Add
Identifying and Testing a Device when Using InformaCast 4.0 or Later
9. On the Add IP Speaker page, Fill out appropriate fields and click Add.
Figure 2-22. Add IP Speaker Page
30
Your device is now registered to the InformaCast server. You now can configure this device as part of
the InformaCast system setup as required.
Operations Guide 930729A CyberData Corporation
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Appendix A: Setting up a TFTP Server
A.1 In a LINUX Environment
To set up a TFTP server on LINUX:
1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.
2. Run the following command where /tftpboot/ is the path to the directory you created in
Step 1: the directory that contains the files to be uploaded. For example:
in.tftpd -l -s /tftpboot/your_directory_name
A.2 In a Windows Environment
31
You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download at:
http://www.cyberdata.net/support/voip/solarwinds.html
To set up a TFTP server on Windows:
1. Install and start the software.
2. Select File/Configure/Security tab/Transmit Only.
3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory.
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Appendix B: Troubleshooting/Technical
Support
B.1 Frequently Asked Questions (FAQ)
To see a list of frequently asked questions, go to the following URL:
http://www.cyberdata.net/products/voip/digitalanalog/singlewirepagingadapter/faqs.html
B.2 Documentation
The documentation for this product is released in an English language version only. You can
download PDF copies of CyberData product documentation by going to the following URL:
http://www.cyberdata.net/products/voip/digitalanalog/singlewirepagingadapter/docs.html
32
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B.3 Contact Information
Contact Information
33
Contact
Sales
Technical
Support
Returned
Materials
Authorization
CyberData Corporation
3 Justin Court
Monterey, CA 93940 USA
www.CyberData.net
Phone: 800-CYBERDATA (800-292-3732)
Fax: 831-373-4193
Sales 831-373-2601 Extension 334
The fastest way to get technical support for your VoIP product is to submit a VoIP Technical
Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.php
The Support Form initiates a ticket which CyberData uses for tracking customer requests. Most
importantly, the Support Form tells us which PBX system and software version that you are
using, the make and model of the switch, and other important information. This information is
essential for troubleshooting. Please also include as much detail as possible in the Comments
section of the Support Form.
Phone: (831) 373-2601, Ext. 333
Email: [email protected]
To return the product, contact the Returned Materials Authorization (RMA) department:
Phone: 831-373-2601, Extension 136
Email: [email protected]
When returning a product to CyberData, an approved CyberData RMA number must be printed
on the outside of the original shipping package. Also, RMA numbers require an active VoIP
Technical Support ticket number. A product will not be accepted for return without an approved
RMA number. Send the product, in its original package, to the following address:
CyberData Corporation
3 Justin Court
Monterey, CA 93940
Attention: RMA "your RMA number"
RMA Status Form
If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address:
http://www.cyberdata.net/support/rmastatus.html
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B.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail Within Warranty, CyberData will repair
or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail Out of the Warranty period, a flat rate repair charge of one half of the
purchase price of the product will be assessed. Repairs that are Within Warranty period but are
damaged by improper installation, modification, or abuse are deemed Out of Warranty and will
be charged at the Out of Warranty rate. A device is deemed Out of Warranty when its purchase
date is longer than two years or when the device has been damaged due to human error during
installation, modification, or abuse. A replacement unit will be offered at full cost if the device
cannot be repaired.
End of Life Devices are included under this policy. End of Life devices are devices that are no
longer produced or sold. Technical support is still available for these devices. However, no
firmware revisions or updates will be provided. If an End of Life device cannot be repaired, the
replacement offered may be the current version of the device.
Products shipped to CyberData, both within and out of warranty, are shipped at the expense of
the customer. CyberData will pay return shipping charges for repaired products.
Warranty
34
CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
B.4.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to
be returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package
should be sent to the following address:
CyberData Corporation
3 Justin Court.
Monterey, CA 93940
Attn: RMA "xxxxxx"
B.4.2 Warranty & RMA Returns outside of the United States
If you purchased your equipment through an authorized international distributor or reseller,
please contact them directly for product repairs.
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B.4.3 Spare in the Air Policy
CyberData now offers a Spare in the Air no wait policy for warranty returns within the United
States and Canada. More information about the Spare in the Air policy is available at the
following web address:
http://www.cyberdata.net/support/warranty/spareintheair.html
B.4.4 Return and Restocking Policy
For our authorized distributors and resellers, please refer to your CyberData Service
Agreement for information on our return guidelines and procedures.
For End Users, please contact the company that you purchased your equipment from for their
return policy.
B.4.5 Warranty and RMA Returns Page
Warranty
35
The most recent warranty and RMA information is available at the CyberData Warranty and
RMA Returns Page at the following web address:
http://www.cyberdata.net/support/warranty/index.html
Operations Guide 930729A CyberData Corporation
Page 43
Index
36
Symbols
+48V DC power supply 9
Numerics
100 Mbps indicator light 11
A
activity light 11
address, configuration login 15
addressing
DHCP 20
static 20
audio ground reference 8
audio output 8
C
D
default
gateway 13, 14
IP address 13, 14
subnet mask 13, 14
username and password 13, 14
web login username and password 15
default gateway 13, 14, 20
default gateway for static addressing 21
default login address 15
default settings, restoring 13
device configuration 7, 17
device configuration page 17
configurable parameters 16
device configuration parameters 18
device configuration password
changing for web configuration access 17
DHCP addressing 20
DHCP IP addressing 20
dimensions 3, 4
DNS server 20
drivers 32
cat 5 ethernet cable 9
changing
the web access password 17
Chrome (web browser) 3
configurable parameters 16, 18, 20
configuration
device 7
using Web interface 14
configuration home page 15
configuration page
configurable parameters 18, 20
connection options 7
connection speed 11
verifying 11
connections 7
connector (removable) 8
contact information 33
contact information for CyberData 33
Current Network Settings 20
current network settings 20
CyberData contact information 33
CyberData support limited to IP endpoint functionality 25
E
ethernet port 9
export configuration button 16
export settings 16
F
faqs 32
features 2
Firefox (web browser) 3
frequently asked questions (faqs) 32
H
home page 15
I
identifying the device (when using InformaCast 4.0) 25
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37
identifying your product 1
import configuration button 16
import settings 16
import/export settings 16
InformaCast
Add IP Speaker Page 30
IP Speaker Configuration page 26
Test IP Speaker Page 28
testing and identifying a Singlewire-enabled
25
device
Informacast linking to the wrong port and path 28
input specifications 3
installation 6
Internet Explorer (web browser) 3
IP address 13, 14, 20
IP addressing 20
default
IP addressing setting 13, 14
L
line input specifications 3
line output specifications 3
line-in 7
line-out 7
link light 11
Linux, setting up a TFTP server on 31
log in address 15
P
page port 7
page port output connections 7
part number 3
parts list 5
password
login 15
restoring the default 13, 14
pdf copies 32
port
ethernet 9
power
connecting to 9
requirement 3
product
configuring 14
product overview 1
R
reboot 24
regulatory compliance 3
relay 8
relay contact 8
restoring factory default settings 13
return and restocking policy 35
RMA returned materials authorization 33
RMA status 33
M
Mozilla Firefor (web browser) 3
N
network activity, verifying 11
network configuration page 19
network parameters, configuring 19
network setup button 19
network, connecting to 10
O
orange link light 11
output specifications 3
overview 1
S
Safari (web browser) 3
sales 33
service 33
Singlewire Informacast Server Web Interface 25
Singlewire-enabled device
how to identify 1
installation 6
Spare in the Air Policy 35
static addressing 20
static IP addressing 20
status light 11
Stored Network Settings 20
subnet mask 13, 14, 20
subnet mask static addressing 21
T
tech support 33
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Page 45
technical support 32
technical support, contact information 33
testing the device (when using InformaCast 4.0) 25
typical system installation 6
U
username
changing for web configuration access 17
default for web configuration access 15
restoring the default 13, 14
utilities 32
V
verifying
connection speed 11
network activity 11
network connectivity 11
VLAN ID 20
VLAN Priority 20
VLAN tagging support 20
VLAN tags 20
38
W
warranty 34
warranty & RMA returns outside of the United States 34
warranty and RMA returns page 35
warranty policy at CyberData 34
web access password 13, 14
web access username 13, 14
web configuration log in address 15
web-based configuration 14
weight 3
Windows, setting up a TFTP server on 31
Operations Guide 930729A CyberData Corporation
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