CyberData 11214 Operation Manual

Download

VoIP Outdoor Intercom

The IP Endpoint Company

with Keypad



Operations Guide

Part #011214

Document Part #930809J

for Firmware Version 10.2.6

CyberData Corporation

3 Justin Court

Monterey, CA 93940

(831) 373-2601

PoE VoIP Intercom Operations Guide 930809J

Technical Support  

The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website:

http://www.cyberdata.net/support/contactsupportvoip.php



Phone: (831) 373-2601, Ext. 333 Email: support@cyberdata.net Fax: (831) 373-4193 Company and product information is at www.cyberdata.net.

The IP Endpoint Company

Part # 011214

This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by CyberData Corporation, CyberData Corporation makes no representation or warranty, express or implied, including any warranty or merchantability or fitness for any purpose, with respect to this manual or the products, software, firmware, and/or hardware described herein, and CyberData Corporation assumes no liability for damages or claims resulting from any use of this manual or such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make changes, without notice, to this manual and to any such product, software, firmware, and/or hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL) “open source” or “free software” licenses. Some of this Open Source Software may be owned by third parties. Open Source Software is not subject to the terms and conditions of the CyberData COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open Source Software is determined by the terms of the GPL, LGPL, or third party, according to who licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be the trademarks or registered trademarks of their respective owners.

CyberData Corporation 930809J Operations Guide

Pictorial Alert Icons

GENERAL ALERT

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and health practices and determine the applicability of regulatory limitations prior to use. Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons.

General Alert

This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard.

Ground

This pictoral alert indicates the Earth grounding connection point.

CyberData Corporation 930809J Operations Guide

Important Safety Instructions

GENERAL ALERT

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

14. WARNING: The VoIP Outdoor Intercom with Keypad enclosure is not rated for any AC

voltages!

Warn in g

Electrical Hazard: This product should be installed by a licensed electrician

according to all local electrical and building codes.

Warn in g

Electrical Hazard: To prevent injury, this apparatus must be securely attached to

the floor/wall in accordance with the installation instructions.

CyberData Corporation 930809J Operations Guide

Warn in g

The PoE connector is intended for intra-building connections only and does not route to the outside plant.

Revision Information

Revision 930809J, which corresponds to firmware version 10.2.6, was released on September 5, 2014, and has the following changes:

• Updates Section 2.3.5, "Activity and Link LEDs"

• Updates Section 2.4.3, "Log in to the Configuration Home Page" with a new discovery utility webpage URL

Browsers Supported

The following browsers have been tested against firmware version 10.2.6:

• Internet Explorer (version: 10)

• Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0)

• Chrome (version: 29.0.1547.66 m)

• Safari (version: 5.1.7)

Operations Guide 930809J CyberData Corporation

Contents

Chapter 1 Product Overview 1

1.1 How to Identify This Product .....................................................................................................1

1.2 Typical System Installation .......................................................................................................2

1.3 Product Features ......................................................................................................................3

1.4 Supported Protocols .................................................................................................................4

1.5 Supported SIP Servers .............................................................................................................4

1.6 Product Specifications ..............................................................................................................5

2.1 Parts List ..................................................................................................................................6

Chapter 2 Installing the VoIP Outdoor Intercom with Keypad 6

2.2 Intercom Components ..............................................................................................................7

2.3 Intercom Setup .........................................................................................................................9

2.4 Configure the Intercom Parameters ......................................................................................18

2.5 Upgrade the Firmware and Reboot the Intercom ...................................................................63

2.6 Command Interface ................................................................................................................66

2.2.1 Call Button and Indicator Light .......................................................................................8

2.2.2 Dialing from the Keypad .................................................................................................8

2.3.1 Intercom Connections ....................................................................................................9

2.3.2 Using the On-Board Relay ...........................................................................................10

2.3.3 Wiring the Circuit ..........................................................................................................11

2.3.4 Identifying the Connector Locations and Functions .....................................................13

2.3.5 Activity and Link LEDs .................................................................................................15

2.3.6 RTFM Button ................................................................................................................16

2.3.7 Adjust the Volume ........................................................................................................17

2.4.1 Factory Default Settings ...............................................................................................18

2.4.2 Intercom Web Page Navigation ....................................................................................19

2.4.3 Log in to the Configuration Home Page .......................................................................20

2.4.4 Configure the Device Parameters ................................................................................23

2.4.5 Configure the Network Parameters ..............................................................................26

2.4.6 Configure the SIP Parameters .....................................................................................28

2.4.7 Configure the Button Parameters .................................................................................33

2.4.8 Configure the Night Ringer Parameters .......................................................................38

2.4.9 Configure the Sensor Parameters ................................................................................40

2.4.10 Configure the Multicast Parameters ...........................................................................43

2.4.11 Configure the Audio Parameters ................................................................................45

2.4.12 Configure the Event Parameters ................................................................................51

2.4.13 Configure the Autoprovisioning Parameters ...............................................................56

2.5.1 Reboot the Intercom .....................................................................................................65

2.6.1 Command Interface Post Commands ..........................................................................66

Appendix A Mounting the VoIP Outdoor Intercom with Keypad 70

A.1 Mount the Intercom ................................................................................................................70

A.2 Dimensions ............................................................................................................................71

A.3 Overview of Installation Types ................................................................................................75

A.4 Network Cable Entry Restrictions ..........................................................................................76

A.4.1 Rear Conduit Network Cable Entry Restrictions (without Shroud) ..............................76

A.4.2 Rear Conduit Network Cable Entry Restrictions (with Shroud) ...................................76

A.5 Service Loop Cable Routing ..................................................................................................77

A.6 Securing the Intercom ............................................................................................................78

A.7 Additional Mounting Options ..................................................................................................79

A.7.1 Rear Conduit Mounting Option (Not Provided) ............................................................79

A.7.2 Concrete Wall Mounting Option (Not Provided) ...........................................................80

A.7.3 Goose Neck Mounting Option (Not Provided) ..............................................................81

Appendix B Setting up a TFTP Server 82

Operations Guide 930809J CyberData Corporation

B.1 Set up a TFTP Server ............................................................................................................82

B.1.1 In a LINUX Environment ..............................................................................................82

B.1.2 In a Windows Environment .........................................................................................82

Appendix C Troubleshooting/Technical Support 83

C.1 Frequently Asked Questions (FAQ) ........................................................................................83

C.2 Documentation .......................................................................................................................83

C.3 Contact Information ................................................................................................................84

C.4 Warranty .................................................................................................................................85

C.4.1 Warranty & RMA Returns within the United States ......................................................85

C.4.2 Warranty & RMA Returns outside of the United States ...............................................86

C.4.3 Spare in the Air Policy ..................................................................................................86

C.4.4 Return and Restocking Policy ......................................................................................86

C.4.5 Warranty and RMA Returns Page ...............................................................................86

Index 87

Operations Guide 930809J CyberData Corporation

1 Product Overview

INTERCOM,V3 OUTDOOR KEYPAD, PoE,

WITH INTRUSION DETECTION, RoHS

011214B / 021106C

Model number

WWW.CYBERDATA.NET

214100001

Serial number begins with 2141

1.1 How to Identify This Product

To identify the VoIP Outdoor Intercom with Keypad, look for a model number label similar to the one shown in

• The model number on the label should be 011214.

• The serial number on the label should begin with 2141.

Figure 1-1. Confirm the following:

Figure 1-1. Model Number Label

Operations Guide 930809J CyberData Corporation

1.2 Typical System Installation

Door Strike

VoIP Intercoms with Keypad

IP Phone

IP PBX Server

Generic PoE Switch

12 34 56

The Voice-over-IP (VoIP) Intercom is a Power-over-Ethernet (PoE 802.3af) and Voice-over-IP (VoIP) two-way communications device that easily connects into existing local area networks (LANs) with a single cable connection. The intercom is compatible with most SIP-based IP PBX servers that comply with SIP RFC 3261.

Figure 1-2 illustrates how the VoIP Outdoor Intercom with Keypad can be installed as part of a VoIP

phone system.

Figure 1-2. Typical Installation—Door Entry/Access Control

Product Overview

Typical System Installation

Operations Guide 930809J CyberData Corporation

1.3 Product Features

The VoIP Outdoor Intercom with Keypad has the following features:

• 12-key keypad with backlight

• Programmable speed dial

• Optional Weather Shroud for even greater weather protection

• Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters are entered statically into the CyberData product's internal webpage.

•SIP

• Dual speeds of 10 Mbps and 100 Mbps

• 802.3af compliant

• 2 gang outlet box size

• Adaptive full duplex voice operation

• Network/Web management

• Network adjustable speaker volume adjustment

• Network configurable door or intrusion sensor settings

• Network configurable relay activation settings

• Dial Out Extension supports the addition of comma delimited pauses before sending additional DTMF tones

• Network configurable microphone input sensitivity adjustment

• Network downloadable product firmware

• Doubles as a paging speaker

• Call button

• Call activity indicator (light)

• Tamper proof design

• One dry contact relay for auxiliary control

• Autoprovisioning

• Configurable audio files

• Night Ringer

• Peer-to-peer capable

• Door closure and tamper alert signal

• Optional Torx screws with driver kit

• An active call is indicated by the Call Button LED blinking at one second intervals.

Product Overview

Product Features

Operations Guide 930809J CyberData Corporation

1.4 Supported Protocols

The Intercom supports:

•SIP

• HTTP Web-based configuration

• Provides an intuitive user interface for easy system configuration and verification of Intercom operations.

• DHCP Client

• Dynamically assigns IP addresses in addition to the option to use static addressing.

• TFTP Client

• Facilitates hosting for the Autoprovisioning configuration file.

•RTP

• RTP/AVP - Audio Video Profile

• Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

Packet Time 20 ms

Product Overview

Supported Protocols

1.5 Supported SIP Servers

The following link contains information on how to configure the device for the supported SIP servers:

http://www.cyberdata.net/support/server/index.html

Operations Guide 930809J CyberData Corporation

1.6

Product Specifications

Category Specification

Output 1 Watt Peak Power

Ethernet I/F 10/100 Mbps

Protocol SIP RFC 3261 Compatible

Power Input PoE 802.3af compliant or 8 to 12 VDC at 1000 mA

Operating Temperature -40° C to +55° C (-40° F to 131° F)

Payload Types G711, A-law and µ-law

Regulatory Compliance FCC Class A, UL 60950

Dimensions 6.5” x 4.5” x 1.5” (H x W x D)

Warranty 2 years limited

Part Number 011214

011215 Weather Shroud (sold separately)

Table 1. Product Specifications

Product Overview

Product Specifications

Auxiliary Relay 1A at 30 VDC

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

Parts List

2 Installing the VoIP Outdoor Intercom with Keypad

2.1 Parts List

Ta bl e 2-1 illustrates the parts for the VoIP Outdoor Intercom with Keypad.

Note See Appendix A, "Mounting the VoIP Outdoor Intercom with Keypad" for

physical mounting information.

Table 2-1. Parts List

Quantity Part Name Illustration

1 VoIP Outdoor Intercom with Keypad Assembly

1 Installation Quick Reference Guide

1 Mounting Accessory Kit

Operations Guide 930809J CyberData Corporation

2.2 Intercom Components

Call Button

Microphone Hole

Speaker Drain Hole

See Section 2.2.1, "Call Button

and Indicator Light" for 

information about the functionality of the Call Button.

Keypad

See Section 2.2.2, "Dialing from

the Keypad" for 

information about the functionality of the keypad.

Figure 2-1 shows the components of the Intercom.

Figure 2-1. Intercom Components

Installing the VoIP Outdoor Intercom with Keypad

Intercom Components

Operations Guide 930809J CyberData Corporation

2.2.1 Call Button and Indicator Light

Call button and indicator light

2.2.1.1 Indicator Light Function

• Upon initial power or reset, the Call Button LED will illuminate.

• During network setup the Call Button LED will blink 10 times per second until the device can find a network address. This can take from 5 to 60 seconds.

• When the software has finished initialization, the Call Button LED will blink twice.

• When a call is established (not just ringing), the Call Button LED will blink.

• On the Device Configuration Page, there is an option called Button and Keypad Lit when

Idle. This option sets the normal state for the indicator light. The indicator light will still blink

during initialization and calls.

• The indicator light flashes briefly at the beginning of RTFM mode.

Figure 2-2. Call Button and Indicator Light

Installing the VoIP Outdoor Intercom with Keypad

Intercom Components

2.2.2 Dialing from the Keypad

• See the Enable Telephone Operation setting in Section 2.4.7, "Configure the Button

Parameters".

Operations Guide 930809J CyberData Corporation

2.3 Intercom Setup

GENERAL ALERT

J3 Terminal Block

Wire (IN)

can accept 16 AWG wire

*Contacts 1 and 2 on the J3 terminal block are only for powering the Intercom from a non-PoE 12VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the Intercom and void the product warranty.

Relay Contact: (1 A at 30 VDC for continuous loads) 3 = Relay Common 4 = Relay Normally Open Contact 5 = Sense Input 6 = Sense Ground

2 = Power Ground*

1 = 8 to 12 VDC at 1000 mA*

Alternate Power Input:

7 = Reserved for Future Use 8 = Reserved for Future Use

Use a 3.17 mm (1/8-inch) flat blade

screwdriver for the terminal block screws

2.3.1 Intercom Connections

Figure 2-3 shows the pin connections on the J3 (terminal block). This terminal block can accept 

16 AWG gauge wire.

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Note As an alternative to using PoE power, you can supply 8 to 12 VDC at 100

terminal block.

Caution

Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for

powering the Intercom from a non-PoE 12 VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the Intercom and void the product warranty.

Figure 2-3. Intercom Connections

0 mA into the

Operations Guide 930809J CyberData Corporation

2.3.2 Using the On-Board Relay

GENERAL ALERT

Warning

Electrical Hazard: This product should be installed by a licensed electrician

according to all local electrical and building codes.

Warning

Electrical Hazard: The relay contacts are dry and provided for a normally open

and momentarily closed configuration. Neither the alternate power input nor PoE power can be used to drive a door strike.

Warning

Electrical Hazard: The relay does not support AC powered door strikes.

Any use of this relay beyond its normal o product and is not covered under our warranty policy.

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

perating range can cause damage to the

The device has a built-in relay that can be activated by a web configurable DTMF string that can be received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a number of other triggering events. See the Device Configuration Page on the web interface for relay settings.

This relay can be used to trigger low current devices like strobes and security camera input signals a

s long as the load is not an inductive type and the relay is limited to a maximum of  1 Amp @ 30 VDC. Inductive loads have caused excessive “hum” and can interfere with the unit’s e

lectronics.

We highly recommend that inductive load and high current

devices use our Door Strike Intermediate

Relay product (CD# 011269) (see Section 2.3.3.2, "Door Strike Intermediate Relay").

This relay interface also has a general purpose input port that can be used to monitor an external s

witch and generate an event.

For more information on the sensor options, see the Sensor Configuration Page on the web interface.

Operations Guide 930809J CyberData Corporation

2.3.3 Wiring the Circuit

DC Source

1 A @ 30 VDC

Sense Input

Strobe Light

J3 Terminal Block of the CyberData Device

The J3 terminal block can accept 16 AWG stranded wire.

Pin 3 - Relay Common Pin 4 - Relay Normally Open Contact Pin 5 - Sense Input Pin 6 - Sense Ground

2.3.3.1 Devices Less than 1A at 30 VDC

If the power for the device is less than 1A at 30 VDC and is not an inductive load, then see

Figure 2-4 for the wiring diagram.

Figure 2-4. Wiring Diagram

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Operations Guide 930809J CyberData Corporation

2.3.3.2 Door Strike Intermediate Relay

Door Lock Sense Input

The J3 terminal block can accept 16 AWG stranded wire.

DC Source

AC Source

J3 Terminal Block

Please refer to the Door Strike Intermediate Relay Operations Guide for connection specifics.

For wiring an electronic door strike, we recommend the use of our external Door Strike Intermediate Relay (CD# 011269).

This product provides an easier method of connecting standard door strikes as well as AC and higher voltage devices. See

Figure 2-5 for the wiring diagram.

Figure 2-5. Wiring Diagram

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

If you have questions about connecting door strikes or setting up the web configurable options, please contact our support department.

http://www.cyberdata.net/support/voip/index.html

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

JP1

J12

SW1

2.3.4 Identifying the Connector Locations and Functions

See the following figures and tables to identify the board connector locations and functions.

Figure 2-6. Connector Locations

Intercom Setup

Table 2-2. Connector Functions

Connector Function

J1 PoE Network Connection (RJ-45 ethernet)

J3 Terminal Block (see Figure 2-3)

J4 Console Port (Factory Use Only)

J5 JTAG (Factory Use Only)

J12 Reserved (Factory Use Only)

JP1 Reset jumper

SW1 See Section 2.3.6, "RTFM Button"

a.Do not install a jumper. Momentary short to reset. Permanent installation of a jumper would prevent the board from running all together.

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

JP10

J10

Figure 2-7. Connector Locations

Intercom Setup

Table 2-3. Connector Functions

Connector Function

J2 Call Button LED Interface

J6 Microphone Interface

J7 Speaker Interface

J8 Keypad Interface

J9 Auxiliary Strobe Connector — Not Used

J10 Proximity Sensor Interface — Not Used

JP10 Disables the intrusion sensor when installed.

Note: Placing a jumper on JP10 will disable the intrusion detection circuit.

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

Activity

Link

2.3.5 Activity and Link LEDs

2.3.5.1 Verifying the Network Connectivity and Data Rate

When you plug in the Ethernet cable or power supply to the Intercom, the following occurs:

• The square, YELLOW Activity LED blinks when there is network activity (see Figure 2-8).

• The square, GREEN Link LED above the Ethernet port indicates that the network connection has been established (see

Figure 2-8).

Figure 2-8. Activity and Link LED

Intercom Setup

Operations Guide 930809J CyberData Corporation

2.3.6 RTFM Button

SW1

When the Intercom is operational and linked to the network, use the Reset Test Function Management (RTFM) button (see SW1 in confirm the Intercom’s IP Address and test that the audio is working.

Note You must do this test prior to final assembly.

Installing the VoIP Outdoor Intercom with Keypad

Figure 2-9) on the Intercom board to announce and

Figure 2-9. RTFM Button

Intercom Setup

2.3.6.1 Announcing the IP Address

To announce a device’s current IP address:

1. Press and release the RTFM button (SW1) within a five second window.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default

to 10.10.10.10 if a DHCP server is not present).

Note Pressing and holding the RTFM button for longer than five seconds will restore the device to

the factory default settings.

2.3.6.2 Restoring the Factory Default Settings

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state.

Note Each Intercom is delivered with factory set default values.

To restore the factory default settings:

1. Press and hold the RTFM button (SW1) for more than five seconds.

2. The device announces that it is restoring the factory default settings.

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

SW1

Intercom Setup

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default

to 10.10.10.10 if a DHCP server is not present).

Figure 2-10. RTFM Button

2.3.7 Adjust the Volume

You can adjust the volume through the Device Configuration Page.

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

2.4 Configure the Intercom Parameters

To configure the Intercom online, use a standard web browser.

Intercom Setup

Configure each Intercom and verify its operation bef an Intercom, refer to

Appendix A, "Mounting the VoIP Outdoor Intercom with Keypad" for instructions.

2.4.1 Factory Default Settings

All Intercoms are initially configured with the following default IP settings:

When configuring more than one Intercom, attach the Intercoms to the network and configure one at a

time to avoid IP address conflicts.

Parameter Factory Default Setting

IP Addressing DHCP

IP Address

Web Access Username admin

Web Access Password admin

Subnet Mask

Default Gateway

a. Default if there is not a DHCP server present.

ore you mount it. When you are ready to mount

Table 2-4. Factory Default Settings

10.10.10.10

255.0.0.0

10.0.0.1

Operations Guide 930809J CyberData Corporation

2.4.2 Intercom Web Page Navigation

Ta bl e 2-5 shows the navigation buttons that you will see on every Intercom web page.

Table 2-5. V2 Paging Amplifier Web Page Navigation

Web Page Item Description

Link to the Home page.

Link to the Device Configuration page.

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Link to the Ne

Link to the SIP Configuration page.

Link to the Bu

Link to the Ni

Link to the Sensor Co

Link to the Multicast Configuration page

Link to the A

Link to the Even

Link to the A

tworking page.

tton Configuration page.

ghtringer Configuration page.

nfiguration page.

udio Configuration page.

t Configuration page.

utoprovisioning Configuration page.

Operations Guide 930809J CyberData Corporation

Link to the Update Firmware page.

2.4.3 Log in to the Configuration Home Page

1. Open your browser to the Intercom IP address.

Note If the network does not have access to a DHCP server, the device will default to an IP

address of 10.10.10.10.

Note Make sure that the PC is on the same IP network as the Intercom.

Note You may also download CyberData’s VoIP Discovery Utility program which allows you to

easily find and configure the default web address of the CyberData VoIP products.



CyberData’s VoIP Discovery Utility program is available at the following website address:

http://www.cyberdata.net/support/voip/discovery.html

Note The Intercom ships in DHCP mode. To get to the Home page, use the discovery utility to

scan for the device on the network and open your browser from there.

2. When prompted, use the following default Web Access Username and Web Access Password to access the Home Page (

Web Access Username: admin

Web Access Password: admin

Figure 2-11):

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup



Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

214100000

Figure 2-11. Home Page

Intercom Setup

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

3. On the Home Page, you may enter values for the parameters indicated in Ta bl e 2-6.

Table 2-6. Home Page Overview

Web Page Item

Description

Device Settings

Device Name Shows the device name.

Change Username Type in this field to change the username.

Change Password Type in this field to change the password.

Re-enter Password

Type the password again in this field to confirm the new password.

Current Settings

Serial Number Shows the device serial number.

Mac Address Shows the device Mac address.

Firmware Version Shows the current firmware version.

IP Addressing Shows the current IP addressing setting (DH

IP Address Shows the current IP address.

Subnet Mask Shows the current subnet mask address.

Default Gateway Shows the current default gateway address.

DNS Server 1 Shows the current DNS Server 1 address.

DNS Server 2 Shows the current DNS Server 2 address.

Speaker Volume Shows the current speaker volume level.

Microphone Gain Shows the current microphone gain level.

SIP Mode is Shows the current SIP Mode status.

Multicast Mode is Shows the current Multicast Mode status.

CP or static).

Event Reporting is Shows the current Event Reporting status.

Nightringer is Shows the current Nightringer status.

Keypad Mode is Shows the current Keyp

ad Mode status.

Primary SIP Server Shows the current status of the Primary SIP Server.

Backup Server 1 Shows the current status of Backup Server 1.

Backup Server 2

Shows the current status of Backup Server 2.

Import/Export Settings

Press the Browse button to select a configuration file to import.

Press the Impo

The board will have to be reset before changes will take effect.

Note:

Press the Expor

rt Configuration button to save a board configuration to the board. 

t Configuration button to download the current board

configuration.

Click the Save button to save your configuration settings.

Note: Y

ou need to reboot for changes to take effect.

Click on the Reb

Operations Guide 930809J CyberData Corporation

oot button to reboot the system.

2.4.4 Configure the Device Parameters

1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-

12.

Figure 2-12. Device Configuration Page

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. On the Device Configuration page, you may enter values for the parameters indicated in

Ta bl e 2-7.

Table 2-7. Device Configuration Parameters

Web Page Item Description

Volume Settings

SIP Volume Type the desired SIP volume level into this field.

Multicast Volume Type the desired Multicast volume level into this field.

Ring Volume Type the desired Ring volume level into this field.

Sensor Volume Type the desired Sensor volume level into this field.

Microphone Gain Type the desired microphone gain level into this field.

No Volume Boost

Volu m e Boost 1

Volu m e Boost 2

Volu m e Boost 3

Normal operation of the product can be met with volume levels 0 through 9. 0 being mute and 9 being the loudest volume that in a normal arm's length and average background noise, will enable full duplex operation and give the best quality of sound output.

The volume boost options increase the output of the speaker by:

3db for Boost level 1

6db for Boost level 2

9db for Boost level 3

If the user would like a higher output from the speaker, the Boost settings are available. However, operation in Boost Mode may overdrive or clip the audio if, for example, the phone that is connected has a high microphone gain or if the person has a loud voice talking too close to the microphone.

The acoustic echo canceller also has a harder time maintaining full duplex operation when in the Boost Mode. The product may drop from full duplex operation into half/duplex mode while in Boost Mode.

Contact CyberData support for additional information if needed.

Relay Settings

Activate Relay with DTMF Code When selected, the relay can be activated with a DTMF code.

DTMF Activation Code Type the desired DTMF activation code 

DTMF Activation Duration (in seconds) Type the desired DTMF activation duration (in seconds) (2

DTMF Activation Plays Tone When selected, the device will play a tone when the relay is

Activate Relay During Ring When selected, the relay will be activated for as long as the call

Operations Guide 930809J CyberData Corporation

(25 character limit).

character limit [activation times now go up to 99 seconds]).

NOTE: A DTMF activation duration of 0 will toggle the relay indefinitely or until the activation code is sent again

activated with a DTMF code.

is active.

NOTE: When the phone is set to Auto Answer, it will not ring and this option does nothing.

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Intercom Setup

Table 2-7. Device Configuration Parameters (continued)

Web Page Item Description

Activate Relay During Night Ring Check this box to activate the relay for as long as a Night Ring

tone is ringing.

Activate Relay While Call Active When selected, the relay will be activated for as long as the call

is active.

Activate Relay on Button Press When selected, the relay will be activated when the Call Button

is pressed.

Relay on Button Press Timeout (in seconds) Type the desired time (in seconds) that you want the relay to

activate after the Call Button is pressed (1 character limit).

Miscellaneous Settings

Auto-Answer Incoming Calls When selected, the device will automatically answer incoming

calls.

When Auto Answer is Off, the device will play a ringtone through the Intercom speaker until someone presses the button.

Button and Keypad Lit when Idle When selected, the Call Button remains lit when idle.

Button Brightness (0-255) Type the desired button brightness level (0-255).

Play Ringback Tone When selected, you will hear a ringback tone while making a

call.

Click on the Test Audio button to do an audio test. When the Test Audio button is pressed, you will hear a voice message for testing the device audio quality and volume.

Click on the Test Microphone button to do a microphone test. When the Test Microphone button is pressed, the following occurs:

1. The device will immediately start recording 3 seconds of audio.

2. The device will beep (indicating the end of recording).

3. The device will play back the recorded audio.

Click on the Test Relay button to do a relay test.

Note You can change the SIP Volume, Multicast Volume, Ring Volume, Sensor Volume, and

Microphone Gain without rebooting the device. You must save and reboot the device for

other changes to take effect.

Operations Guide 930809J CyberData Corporation

Click on the Start Button Test button to do a button test. When pressed, the button text will change to Stop Button Test and in this mode, pressing the button will play test audio. Also, pressing this button puts the device into a mode where it will play audio as the buttons are pressed. For buttons 0 through 9 it will play the audio file for that number. For buttons *, #, and the Call Button, it will play the appropriate DTMF tones.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

2.4.5 Configure the Network Parameters

1. Click the Networking button to open the Network Configuration page (Figure 2-13).

Figure 2-13. Network Configuration Page

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. On the Network Configuration page, you may enter values for the parameters indicated in

Ta bl e 2-8.

Table 2-8. Network Configuration Parameters

Web Page Item Description

Stored Network Settings Shows the settings stored in non-volatile memory.

IP Addressing Select either DHCP IP Addressing or Static IP Addressing by

marking the appropriate radio button. If you select Static, configure the remaining parameters indicated in Table 2-8. If you select DHCP, go to Step Note.

IP Address Enter the Static IP address.

Subnet Mask Enter the Subnet Mask address.

Default Gateway Enter the Default Gateway address.

DNS Server 1 Enter the DNS Server 1 address.

DNS Server 2 Enter the DNS Server 2 address.

Hostname This is the hostname provided to the DHCP server. This can be used

in conjunction with a DNS server to address the device by host name instead of by IP address. Check your DHCP server and DNS server documentation for more information.

VLAN ID (0-4095) Enter the VLAN ID number.

Note: The device supports 802.11Q VLAN tagging support. The switch port connected to the device will need to be in “trunking mode” for the VLAN tags to propagate.

VLAN Priority (0-7) Enter the VLAN priority number.

DHCP Timeout

DHCP Timeout in seconds Enter the desired timeout duration (in seconds) that the device will

wait for a response from the DHCP server before defaulting back to the stored static IP address.

Note: A value of -1 will cause the device to retry indefinitely and a value of 0 will cause the device to reset to a default of 60 seconds.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930809J CyberData Corporation

2.4.6 Configure the SIP Parameters

1. Click SIP Config to open the SIP Configuration page (Figure 2-14).

Note For specific server configurations, go to the following website address:

http://www.cyberdata.net/support/server/index.html

Figure 2-14. SIP Configuration Page

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. On the SIP Configuration page, you may enter values for the parameters indicated in Ta bl e 2-

Table 2-9. SIP Configuration Parameters

Web Page Item Description

Enable SIP Operation Enables or disables SIP operation.

SIP Settings

Primary SIP Server [registration status] Use this field to set the address (in dotted decimal notation

or as a canonical name) for the Primary SIP Server. This field can accept canonical names of up to 255 characters in length.

Primary SIP User ID Type the SIP User ID for the Primary SIP Server 

(up to 64 alphanumeric characters).

Primary SIP Auth ID Type the Authenticate ID for the Primary SIP Server

(up to 64 alphanumeric characters).

Primary SIP Auth Password Type the Authenticate Password for the Primary SIP

Server (up to 64 alphanumeric characters).

Backup SIP Server 1

Backup SIP Server 2

• If all of the Primary SIP Server and Backup SIP Server fields are populated, the device will attempt to stay registered with all three servers all of the time. You can leave the Backup SIP Server 1 and Backup SIP Server 2 fields blank if they are not needed.

• In the event of a registration failure on the Primary SIP Server, the device will use the next highest priority server for outbound calls (Backup SIP Server 1). If Backup SIP Server 1 fails, the device will use Backup SIP Server 2.

• If a higher priority SIP Server comes back online, the device will switch back to this server.

Backup SIP User ID 1

Backup SIP User ID 2

Backup SIP Auth ID 1

Backup SIP Auth ID 2

Backup SIP Auth Password 1

Backup SIP Auth Password 2

Type the SIP User ID for the Backup SIP Server  (up to 64 alphanumeric characters).

Type the SIP Authenticate ID for the Backup SIP Server  (up to 64 alphanumeric characters).

Type the SIP Authenticate Password for the Backup SIP Server (up to 64 alphanumeric characters).

Use Cisco SRST When selected, the backup servers are handled according

to Cisco SRST (Survivable Remote Site Telephony).

Remote SIP Port Type the Remote SIP Port number (default 5060) 

(8 character limit).

Local SIP Port Type the Local SIP Port number (default 5060) 

(8 character limit).

Outbound Proxy Type the Outbound Proxy as either a numeric IP address in

dotted decimal notation or the fully qualified host name  (255 character limit [FQDN]).

Outbound Proxy Port Type the Outbound Proxy Port number (8 character limit).

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Table 2-9. SIP Configuration Parameters (continued)

Web Page Item Description

For information about Point-to-Point Configuration, see

Section 2.4.6.1, "Point-to-Point Configuration".

Re-registration Interval (in seconds) The SIP Registration lease time in seconds.

NAT ping  (check box if PBX is not local)

Check this box if the PBX server is remote and you are experiencing problems establishing calls with the PBX.

Disable rport Discovery Check this box prevent the device from including the public

WAN IP address in the contact information that is sent to the remote SIP servers. This will generally only need to be enabled when using an SBC in conjunction with a remote SIP server.

Call Disconnection

Terminate call after delay (in seconds) Type the desired number of seconds that you want to

transpire after a connection delay before a call is terminated.

Note: A value of 0 will disable this function.

RTP Settings

RTP Port (even) Specify the port number used for the RTP stream after

establishing a SIP call. This port number has to be an even number and defaults to 10500.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930809J CyberData Corporation

2.4.6.1 Point-to-Point Configuration

Intercom is set to NOT register with a SiP server

When the board is set to not register with a SIP server, it's possible to set the device to dial out to a single endpoint. To do this, do the following:

1. On the SIP Configuration page (Figure 2-15), make sure that the Register with a SIP Server parameter is not selected.

Figure 2-15. SIP Configuration Page Set to Point-to-Point Mode

Installing the VoIP Outdoor Intercom with Keypad

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. On the Button Configuration page (Figure 2-16 and Figure 2), type the IP address of the remote device that you want to contact into a Keypad or Call Button field (in either Speed Dial

Mode or Security Dial Mode).

Note There is no way to place a point-to-point call in Telephone Dial Mode or Cellphone Dial

Mode. The Intercom can receive point-to-point calls in any mode.

Note The delayed DTMF functionality is available in the Point-to-Point Mode.

Note Establishing point-to-point SiP calls may not work with all phones.

Operations Guide 930809J CyberData Corporation

2.4.7 Configure the Button Parameters

1. Click the Button Config button to open the Button Configuration page. See Figure 2-16.

Figure 2-16. Button Configuration Page

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. On the Button Configuration page, you may enter values for the parameters indicated in

Ta bl e 2-10.

Table 2-10. Button Configuration Parameters

Web Page Item Description

Telephone Dial Mode

Enable Telephone Operation Select Enable Telephone Operation to put the Intercom

into Telephone Dial Mode. In Telephone Dial Mode, the Intercom will operate like a telephone:

• To make a call in this mode, press the Call Button to go 'off-hook'. The unit will begin playing a dial tone and will wait for keypad input.

• Dial the extension you want to reach and wait.

• Pressing the Call Button at any time in this process will hang up the call (put it back 'on-hook').

• During a call, you can use the keypad to send DTMF tones to the remote extension.

Cellphone Dial Mode

Enable Cellphone Operation Select Enable Cellphone Operation to put the Intercom

into Cellphone Dial Mode. In Cellphone Dial Mode, the Intercom will operate like a cellular phone:

• This mode is similar to the telephone operation but you dial in an extension differently.

• To make a call in this mode, dial the extension and then press the call button to 'send' or initiate the call.

• Pressing the call button at any time in this process will hang up the call (put it back 'on-hook').

• During a call you can use the keypad to send DTMF tones to the remote extension.

Speed Dial Mode

Enable Speed Dial Select Enable Speed Dial to put the Intercom into Speed

Dial Mode. In this mode the user sets up extensions to dial when a button is pressed.

The Speed Dial Timeout (in seconds) setting is the number of seconds you need to hold the button before it will place a call. If this value is 0, it will place a call as soon as the button is released.

The speed dial fields in this mode will accept delayed DTMF tones when a comma ',' is in the dial-out field.

Speed Dial Timeout (in seconds) Type the desired time (in seconds) that you want a button

held before it will initiate a call.

Note: A Speed Dial Timeout setting of 0 will start a call as soon as the button is released.

Keypad (0 through 9, *, and #) Enter the desired dial-out extension number (64 character

limit).

Note: For information about dial-out extension strings and DTMF tones, see

Section 2.4.7.1, "Dial Out Extension

Strings and DTMF Tones (using rfc2833)".

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Table 2-10. Button Configuration Parameters (continued)

Web Page Item Description

Call Button Enter the desired dial-out extension number (64 character

limit).

Note: For information about dial-out extension strings and DTMF tones, see

Section 2.4.7.1, "Dial Out Extension

Strings and DTMF Tones (using rfc2833)".

Security Dial Mode

Enable Security Keypad Operation Select Enable Security Keypad Operation to put the

Intercom into Security Dial Mode. In Security Dial Mode, the Intercom will act like a normal, one-button Intercom by calling the extension specified in the Call Button field. When a security code is entered on the keypad that matches one of the seven-digit fields specified on the page, the relay will be activated.

• This mode is meant for installation with security doors. In Security Dial Mode, the Intercom will act like a normal, one-button Intercom by calling the extension specified in the Call Button field.

• Up to 10 (7-digit maximum) security codes can be registered with the device. Enter a security code by pressing the # key before entering the code. When one of these codes is typed on the keypad, it will activate the relay for the Relay Activation Timeout (in seconds) setting.

• It is possible to enter a security code both inside and out of calls.

• In this mode normal relay operation is suspended and the following settings are non-operational:

Relay On Button Press, Relay During Call Active Relay During Ring Relay During Night-ring

• In this mode, you can't send dtmf to a remote extension using the keypad. You can however setup delayed dtmf tones in the dial out string.

Relay Activation Timeout (in seconds) Type the desired length of time (in seconds) that you want

the relay to remain activated after a security code is entered.

Play Tone While Relay is Active Check this box to play an audible tone while the relay is

activated.

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Table 2-10. Button Configuration Parameters (continued)

Web Page Item Description

Allow Telephone Dialout When the Allow Telephone Dialout option is enabled,

you can use the keypad to place calls to a dialed extension. To call an extension, dial the number and wait. You can still enter security codes with the Allow Telephone Dialout option enabled by pressing the # key before entering the code.

With the Allow Telephone Dialout option disabled, all keypad input will be treated as security input. You can still use the # key but it is not necessary.

For information about how to instantly triggering a dial out call or security code, see

Section 2.4.7.2, "Triggering a

Dial Out Call or Security Code".

Call Button Enter the desired dial-out extension number (64 character

limit). Security codes are limited to seven characters and are activated with the # key.

Note: For information about dial-out extension strings and DTMF tones, see Section 2.4.7.1, "Dial Out Extension

Strings and DTMF Tones (using rfc2833)".

ID Type the desired Extension ID (64 character limit).

Security Code (0 through 9) Enter the desired security code number (7 character limit).

When a security code is entered on the keypad that matches one of the seven-digit fields specified on the page, the relay will be activated.

Misc Settings

Play Button Tone Check this box to hear a tone when a keypad button is

pushed. This setting applies to all modes and determines whether the device will play an audible sound out of the speaker when doing any of the following:



• Entering a security code

• Initiating a speed dial

• Pressing the keys in cellphone and telephone modes

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

2.4.7.1 Dial Out Extension Strings and DTMF Tones (using rfc2833)

On the Button Configuration page, dial out extensions support the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit.

Table 2-11. Examples of Dial-Out Extension Strings

Extension String Resulting Action

302 Dial out extension 302 and establish a call

302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the

DTMF tone '2'

302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the

DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1

Intercom Setup

Note The ma

ximum number of total characters in the dial-out field is 25.

2.4.7.2 Triggering a Dial Out Call or Security Code

You can instantly trigger a dial out call or security code by pressing the # key after dialing a number.

Ta bl e 2-12 shows the various actions that result from different keypad input.

Table 2-12. Triggering a Dial Out Call or Security Code

Allow Telephone Dialout Option Enabled (in security mode with default security settings)

Input Resulting Action

Dialing 123  (and waiting for several seconds)

Dialing #123  (and waiting for several seconds)

Dialing #1234560  (and waiting for several seconds)

Dialing #124560# The device will instantly activate the relay for 6 seconds.

Dialing 123#

Allow Telephone Dialout Option Disabled (in security mode with default security settings)

Input Resulting Action

The device will call extension 123 through the default SIP server.

The device will do nothing. The entry is an unrecognized security entry.

The device will activate the relay for Security Code 0 for 6 seconds.

The device will instantly call extension 123 through the default SIP server.

Dialing 123 (and waiting for several seconds)

Operations Guide 930809J CyberData Corporation

4560 

The device will activate the relay for Security Code 0 for 6 seconds.

2.4.8 Configure the Night Ringer Parameters

When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration does not have to be to the same server as the primary SIP registration. Any calls made to the Nightringer extension will cause the Intercom to play a ring tone. There is no way to answer this call. The Nightringer is designed to be used in buildings where calls made after hours are directed to a ring group.

1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-17.

Figure 2-17. Nightringer Configuration Setup

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. On the Nightringer Configuration page, you may enter values for the parameters indicated in Ta bl e 2-13.

Table 2-13. Nightringer Configuration Parameters

Web Page Item Description

Enable Nightringer When the nightringer is enabled, the unit will attempt to

Nightringer Settings

SIP Server Type the SIP server represented as either a numeric IP

address in dotted decimal notation.

Remote SIP Port Type the Remote SIP Port number (default 5060)

(8 character limit).

Local SIP Port Type the Local SIP Port number (default 5060)

(8 character limit). Note: Thi

s value cannot be the same as the Local SIP Port

found on the SIP Configuration Page.

Outbound Proxy Type the Outbound Proxy as either a numeric IP address in

otted decimal notation or the fully qualified host name 

d (255 character limit [FQDN]).

Outbound Proxy Port Type the Outbound Proxy Port number (8 character limit).

User ID Type the Use

r ID (up to 64 alphanumeric characters).

Authenticate ID Ty p e the A

uthenticate ID (up to 64 alphanumeric

characters).

Authenticate Password Type the A

uthenticate Password (up to 64 alphanumeric

characters).

Re-registration Interval (in seconds) The SIP Registration lease time (in seconds).

Click the Sa

ve button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Rebo

ot button to reboot the system.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930809J CyberData Corporation

2.4.9 Configure the Sensor Parameters

The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state. There is an option on the Sensor Configuration page to trigger on an open or short condition on these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has been met.

The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when the Intercom is removed from the case.

For each sensor there are four actions the Intercom can take:

• Flash the LED until the sensor is deactivated (roughly 10 times/second)

• Activate the relay until the sensor is deactivated

• Loop an audio file out of the Intercom speaker until the sensor is deactivated

• Call a preset extension and play a pre-recorded audio file (once)

Note Calling a preset extension can be set up as a point-to-point call, but currently can't send

delayed DTMF tones.

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

1. Click on the Sensor Config button to open the Sensor Configuration page (Figure 2-18).

Figure 2-18. Sensor Configuration Page

Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. On the Sensor Configuration page, enter values for the parameters indicated in Ta bl e 2-14.

Table 2-14. Sensor Configuration Parameters

Web Page Item Description

Door Sensor Settings

Door Sensor Normally Closed Select the inactive state of the door sensors.

Door Open Timeout (in seconds) Select the number of seconds that you want to pass before the door

sensor is activated.

Flash Button LED Check this box to flash the LED until the sensor is deactivated

(roughly 10 times/second).

Activate Relay Check this box to activate the relay until the sensor is deactivated.

Play Audio Locally Check this box to loop an audio file out of the Intercom speaker

until the sensor is deactivated.

Make call to extension Check this box to call a preset extension (once).

Play recorded audio Check this box to play a pre-recorded audio file (once).

Dial Out Extension Enter the desired dial-out extension number.

Dial Out ID Type the desired Extension ID (64 character limit).

Repeat Local Audio Type how many times that you want an audio file to repeat out of

the device’s speaker after the sensor is activated. (Type 0 to make an audio file repeat indefinitely).

Use this button to test the door sensor.

Intrusion Sensor Settings

Flash Button LED Check this box to flash the LED until the sensor is deactivated

(roughly 10 times/second).

Activate Relay Check this box to activate the relay until the sensor is deactivated.

Play Audio Locally Check this box to loop an audio file out of the Intercom speaker

until the sensor is deactivated.

Make call to extension Check this box to call a preset extension (once).

Play recorded audio Check this box to play a pre-recorded audio file (once).

Dial Out Extension Enter the desired dial-out extension number.

Dial Out ID Type the desired Extension ID (64 character limit).

Repeat Local Audio Type how many times that you want an audio file to repeat out of

the device’s speaker after the sensor is activated. (Type 0 to make an audio file repeat indefinitely).

Use this button to test the Intrusion sensor.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930809J CyberData Corporation

2.4.10 Configure the Multicast Parameters

The Multicast Configuration page allows the device to join up to ten paging zones for receiving ulaw/alaw encoded RTP audio streams.

A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many speakers can be in a given paging zone. Each multicast group is defined by a multicast address and port number.

Each multicast group is assigned a priority, allowing simultaneously arriving pages to be serviced based on importance. Multicast groups are compatible with IGMP through version 3. The device supports simultaneous SIP and Multicast.

1. Click on the Multicast Configuration button to open the Multicast Configuration page. See

Figure 2-19.

Figure 2-19. Multicast Configuration Setup

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Operations Guide 930809J CyberData Corporation

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. On the Multicast Configuration page, you may enter values for the parameters indicated in

Ta bl e 2-15.

Table 2-15. Multicast Configuration Parameters

Web Page Item Description

Enable Multicast Operation Enables or disables multicast operation.

Device Settings

Priority Indicates the priority for the multicast group. Priority 9 is the

highest (emergency streams). 0 is the lowest (background music). See Section 2.4.10.1, "Assigning Priority" for more details.

Address Enter the multicast IP Address for this multicast group (15

aracter limit).

Port (range can be from 2000 to 65535) Enter the port number for this multicast group (5 character

limit)

Note: The multicast ports have to be even values. The webpage will enforce this restriction.

Name Assign a descriptive name for this multicast group (25

aracter limit).

Beep When selected, the device will play a beep before multicast

dio is sent.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

2.4.10.1 Assigning Priority

The device will prioritize simultaneous audio streams according to their priority in the list.

If both SIP and Multicast is enabled, SIP audio streams are considered priority 4.5. SIP audio will

upt multicast streams with priority 0 through 4 and will be interrupted by multicast streams with

interr priority 5 through 9.

During priority 9 m

Note SIP calls

prioritized.

Ringtones and Nightringtones

Ringtones all play at the same priority level. This means that it is possible to have a nightring tone and a normal ringtone playing at the same time.

Click the Sa

Note: Y

Click on the Rebo

ve button to save your configuration settings.

ou need to reboot for changes to take effect.

ot button to reboot the system.

ulticast streams, the volume is set to maximum.

, multicast streams, ring tones, ringback tones, and nightring tones are all

Operations Guide 930809J CyberData Corporation

2.4.11 Configure the Audio Parameters

The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom.

1. Click on the Audio Config menu button to open the Audio Configuration page (Figure 2-20).

Figure 2-20. Audio Configuration Page

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Installing the VoIP Outdoor Intercom with Keypad

Figure 2-21. Audio Configuration Page (continued)

Intercom Setup

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. On the Audio Configuration page, you may enter values for the parameters indicated in

Ta bl e 2-14.

Note Each entry on the Audio Configuration page replaces one of the stock audio files on the

board. When the input box displays the word default, the device is using the stock audio file. If that file is replaced with a user file, it will display the uploaded filename.

Table 2-16. Audio Configuration Parameters

Web Page Item Description

Audio Files

0-9 The name of the audio configuration option is the same as

the spoken audio that plays on the board.

'0' corresponds to the spoken word “zero.”

'1' corresponds to the spoken word “one.”

'2' corresponds to the spoken word “two.”

'3' corresponds to the spoken word “three.”

'4' corresponds to the spoken word “four.”

'5' corresponds to the spoken word “five.”

'6' corresponds to the spoken word “six.”

'7' corresponds to the spoken word “seven.”

'8' corresponds to the spoken word “eight.”

'9' corresponds to the spoken word “nine.”

Dot Corresponds to the spoken word “dot.” (24 character limit)

Audio test Corresponds to the message “This is the CyberData IP

speaker test message...” (24 character limit)

Page tone Corresponds to a simple tone used for beep on initialization

and beep on page (24 character limit).

Your IP Address is Corresponds to the message “Your IP address is...” 

(24 character limit).

Rebooting Corresponds to the spoken word “Rebooting” 

(24 character limit).

Restoring Default Corresponds to the message “Restoring default” 

(24 character limit).

Ringback tone This is the ringback tone that plays when calling a remote

extension (24 character limit).

Ring tone This is the tone that plays when set to ring when receiving

a call (24 character limit).

Intrusion Sensor Triggered Corresponds to the message “Intrusion sensor triggered.”

Door Ajar Corresponds to the message “Door Ajar” 

(24 character limit).

Night Ring Specifies the ringtone for nightring. By default this

parameter uses the same audio file that is selected for the Ring Tone parameter.

The Browse button will allow you to navigate to and select an audio file.

Operations Guide 930809J CyberData Corporation

Web Page Item Description

2.4.11.1 User-created Audio Files

User created audio files should be saved in the following format:

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz

You can use the free utility Audacity to convert audio files into this format. See Figure 2-22 through

Figure 2-24.

Installing the VoIP Outdoor Intercom with Keypad

Table 2-16. Audio Configuration Parameters (continued)

The Play button will play that audio file.

The Delete button will delete any user uploaded audio and restore the stock audio file.

The Save button will download a new user audio file to the board once you've selected the file by using the Browse button. The Save button will delete any pre-existing useruploaded audio files.

Intercom Setup

Figure 2-22. Audacity 1

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Installing the VoIP Outdoor Intercom with Keypad

Figure 2-23. Audacity 2

Intercom Setup

When you export an audio file with Audacity, save the output as:

• WAV (Microsoft) signed 16 bit PCM.

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Installing the VoIP Outdoor Intercom with Keypad

WAV (Microsoft) signed 16 bit PCM

Figure 2-24. WAV (Microsoft) signed 16 bit PCM

Intercom Setup

Operations Guide 930809J CyberData Corporation

2.4.12 Configure the Event Parameters

Click the Event Config button to open the Event Configuration page. The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board.

Figure 2-25. Event Configuration Page

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

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Intercom Setup

Ta bl e 2-17 shows the web page items on the Event Configuration page.

Table 2-17. Event Configuration

Web Page Item Description

Enable Event Generation When selected, Event Generation is enabled.

Remote Event Server

Remote Event Server IP Type the Remote Event Server IP address. 

(64 character limit)

Remote Event Server Port Type the Remote Event Server port number.

(8 character limit)

Remote Event Server URL Type the Remote Event Server URL.

(127 character limit)

Events

Enable Button Events When selected, Button Events are enabled.

Enable Call Active Events When selected, Call Active Events are enabled.

Enable Call Terminated Events When selected, Call Terminated Events are enabled.

Enable Relay Activated Events When selected, Relay Activated Events are enabled.

Enable Relay Deactivated Events When selected, Relay Deactivated Events are enabled.

Enable Ring Events When selected, Ring Events are enabled.

Enable Night Ring Events When selected, there is a notification when the device

receives a night ring.

Enable Multicast Start Events When selected, Multicast Start Events are enabled.

Enable Multicast Stop Events When selected, Multicast Stop Events are enabled.

Enable Power On Events When selected, Power On Events are enabled.

Enable Sensor Events When selected, Sensor Events are enabled.

Enable Security Events When selected, an event is sent every time a security

code is entered on the keypad.

Enable 60 Second Heartbeat Events When selected, 60 Second Heartbeat Events are

enabled.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Test Event button to test an event.

Click on the Reboot button to reboot the system.

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

Operations Guide 930809J CyberData Corporation

2.4.12.1 Example Packets for Events

The server and port are used to point to the listening server and the 'Remote Event Server URL' is the destination URL (typically the script running on the remote server that's used to parse and process the POST events).

Note The XML is URL-encoded before transmission so the following examples are not completely

accurate.

Here are example packets for every event:

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>HEARTBEAT</event> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 196 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>BUTTON</event> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 201 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_ACTIVE</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0

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Content-Length: 205 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RINGING</event> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded

Intercom Setup

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>MULTICAST_START</event> <index>8</index> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 233 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>MULTICAST_STOP</event> <index>8</index> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_ACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded

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Installing the VoIP Outdoor Intercom with Keypad

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata>

Intercom Setup

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>DOOR SENSOR</event> <index>8</index> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>INTRUSION SENSOR</event> <index>8</index> </cyberdata>

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Installing the VoIP Outdoor Intercom with Keypad

2.4.13 Configure the Autoprovisioning Parameters

Autoprovisioning can be used to configure your device automatically on boot, after a periodic delay, after sitting idle for a period of time, or at a specified time.

The autoprovisioning file contains the board configuration in xml format. Autoprovisioned values in this file will override values stored in on-board memory.

The autoprovisioning file can be hosted with a tftp or a web server and by default is named according to the MAC address of the device (for example: 0020f7350058.config). The autoprovisioning filename can also be specified.

The device does not have a real time clock but can sync with a network time server on boot.

1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page.  See Figure 2-26.

Figure 2-26. Autoprovisioning Configuration Page

Intercom Setup

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Intercom Setup

2. On the Autoprovisioning Configuration page, you may enter values for the parameters indicated in

Ta bl e 2-18.

Table 2-18. Autoprovisioning Configuration Parameters

Web Page Item Description

Autoprovisioning

Enable Autoprovisioning See Section 2.4.13.1, "Autoprovisioning".

Get Autoprovisioning from DHCP See Section 2.4.13.1, "Autoprovisioning".

Download Protocol Allows you to select whether the autoprovisioning file is acquired

via TFTP or HTTP.

Autoprovisioning Server (IP Address) See Section 2.4.13.1, "Autoprovisioning" (15 character limit).

Autoprovisioning Filename Type the desired name for the autoprovisioning file.

Autoprovisioning Autoupdate  (in minutes)

Type the desired time (in minutes) that you want the Autoprovisioning feature to update (6 character limit).

Note: A value of 0 will disable this option.

Autoprovision at time (HHMMSS) Type the desired time of day that you want the Autoprovisioning

feature to update (must be 6 characters).

Note: An empty value will disable this option.

Autoprovision when idle (in minutes > 10)

Type the desired time (in minutes greater than 10) that you want the Autoprovisioning feature to update after a certain amount of idle time (6 character limit).

Note: A value of 0 will disable this option.

Press the Get Autoprovisioning Template button to create an autoprovisioning file for this unit. See Section 2.4.13.2, "Get

Autoprovisioning Template Button"

Clock

NTP Server Allows you to select the NTP server (64 character limit).

Posix Timezone String See Section 2.4.13.3, "Time Zone Strings" 

(43 character limit).

Set Time with External NTP Server on boot

When selected, the time is set with an external NTP server when the device restarts.

Periodically update with time server When selected, the time is periodically updated with a time

server.

Time update period (in hours) Allows you to select the time updated period (in hours) 

(4 character limit).

Allows you to set the time from the NTP server.

Current Time

Current Time in 24 hour format (HHMMSS)

Allows you to input the current time in the 24 hour format. (6 character limit)

Click on this button to set the clock after entering the current time.

Operations Guide 930809J CyberData Corporation

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Web Page Item Description

Note You must click on the Save button and then the Reboot button for the changes to take

effect.

2.4.13.1 Autoprovisioning

Installing the VoIP Outdoor Intercom with Keypad

Table 2-18. Autoprovisioning Configuration Parameters (continued)

Click on the Reboot button to reboot the system.

Intercom Setup

Autoprovisioning File

Get Autoprovisioning from DHCP

It is not necessary to set every option found in the autoprovisioning template. As long as the XML is valid, the file can contain any subset. Options not autoprovisioned will default to the values stored in the on board memory. For example if you only wanted to modify the device name, the following would be a valid autoprovisioning file:

<?xml version="1.0" encoding="utf-8" ?> <specific>

<DeviceName>auto Intercom</DeviceName>

</MiscSettings>

</specific>

When this option is checked, the device will automatically fetch its autoprovisioning server address from the DHCP server. The device will use the address specified in OPTION 150 (TFTP-servername) or OPTION 66. If both options are set, the device will use OPTION 150.

Refer to the documentation of your DHCP server for setting up OPTION 150.

To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both option 66 and 150), here's an example dhcpd.conf:

# dhcpd.conf # # Configuration file for ISC dhcpd (see 'man dhcpd.conf') # ddns-update-style ad-hoc;

option option-150 code 150 = ip-address;

subnet 10.0.0.0 netmask 255.0.0.0 { max-lease-time 120; default-lease-time 120;

option routers 10.0.0.1; option subnet-mask 255.0.0.0;

option domain-name "voiplab"; option domain-name-servers 10.0.0.1;

option time-offset -8; # Pacific Standard Time

option tftp-server-name "10.0.0.254";

option option-150 10.0.0.254;

Operations Guide 930809J CyberData Corporation

range 10.10.0.1 10.10.2.1;}

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Autoprovisioning Server (IP Address)

Autoprovisioning Autoupdate

Autoprovisioned Firmware Upgrades

Instead of using DHCP to provide the autoprovisioning tftp server address, you can specify an address manually.

When the device is set to autoprovision either after a period of time, or when idle, or at a time of day, the device will do the following:

• Re-download the autoprovisioning file.

• Compare this new file to the one downloaded on boot, and if it finds differences, force a system reset.

• After rebooting, the board will configure itself according to this new file.

An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three minutes, and the web page will be unresponsive during this time.

The 'FirmwareVersion' value in the xml file must match the version stored in the 'FirmwareFile'.

<FirmwareVersion>v10.2.3</FirmwareVersion> <FirmwareFile>1023-intercom-uImage</FirmwareFile>

If these values are mismatched, the board can get stuck in a loop where it goes through the following sequence of actions:

1. The board downloads and writes a new firmware file.

2. After the next reboot, the board recognizes that the firmware version does not match.

3. The board downloads and writes the firmware file again.

CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.

Autoprovisioned Audio Files

Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be downloaded once for each device. Loading many audio files to the device from the web page could cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh the page.

The device uses the file name to determine when to download a new audio file. This means that if you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP server, the device will not recognize that the file has changed (because the file name is the same).

Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have been loaded to the board, the audio file settings will not change. You can force a change to the audio files on the board by clicking Restore Default on the Audio Configuration page or by changing the autoprovisioning file with “default” set as the file name.

2.4.13.2 Get Autoprovisioning Template Button

The Get Autoprovisioning Template button allows the user to generate, download, edit, and then store an autoprovisioning template on the server that serves the autoprovisioning files for devices.

To generate an autoprovisioning template directly from the device, complete the following steps:

1. On the Autoprovisioning page, click on the Get Autoprovisioning Template button.

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2. You will see a window prompting you to save a configuration file (.config) to a location on your computer (Figure 2-27). The configuration file is the basis for the default configuration settings for your unit).

3. Choose a location to save the configuration file and click on OK. See Figure 2-27.

Figure 2-27. Configuration File

4. At this point, you can open and edit the autoprovisioning template to change the configuration settings in the te

5. You can then upload the autoprovisioning file to a TFTP or HTTP server where the file can be loade

d onto other devices.

2.4.13.3 Time Zone Strings

The posix time zone string tells the internal date and time utilities how to handle daylight savings time for different time zones. Ta bl e 2-19 shows some common strings.

Time Zone Time Zone String

US Pacific time PST8PDT,M3.2.0/2:00:00,M11.1.0/2:00:00

US Mountain time MST7MDT,M3.2.0/2:00:00

US Eastern Time EST5EDT,M3.2.0/2:00:00,M11.1.0/2:00:00

Phoenix Arizona

US Central Time CST6DST,M3.2.0/2:00:00,M11.1.0/2:00:00

a.Phoenix, Arizona does not use daylight savings time.

mplate for the unit.

Table 2-19. Common Time Zone Strings

,M11.1.0/2:00:00

MST7

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Intercom Setup

Ta bl e 2-20 shows a breakdown of the parts that constitute the following time zone string:

• CST6DST,M3.2.0/2:00:00,M11.1.0/2:00:00

Table 2-20. Time Zone String Parts

Time Zone String Examples

Time Zone String

Meaning

Part

CST6CDT The time zone offset from GMT and three character identifiers for the time zone.

CST Central Standard Time

6 The (hour) offset from GMT/UTC

CDT Central Daylight Time

M3.2.0/2:00:00 The date and time when daylight savings begins.

M3 The third month (March)

.2 The 2nd occurrence of the day (next item) in the month

.0 Sunday

/2:00:00 Time of day to change

M11.1.0/2:00:00 The date and time when daylight savings ends.

M11 The eleventh month (November)

.1 The 1st occurrence of the day (next item) in the month

.0 Sunday

/2:00:00 Time of day to change

Ta bl e 2-21 has some more examples of time zone strings.

Table 2-21. Time Zone String Examples

Time Zone Time Zone String

Tokyo

Berlin

IST-9

CET-1MET,M3.5.0/1:00,M10.5.0/1:00

a.Tokyo does not use daylight savings time. b.For Berlin, daylight savings time starts on the last Sunday in March at 01:00 UTC, and ends on the last Sunday in October at 01:00 UTC, and is one hour ahead of UTC.

Time Zone Identifier

A user-definable three or four character time zone identifier (such as PST, EDT, IST, MUT, etc) is needed at the beginning of the posix time zone string to properly set the time. However, the specific letters or numbers used for the time zone identifier are not important and can be any three or four letter or number combination that is chosen by the user. However, the time zone identifier cannot be blank.

Figure 2-28. Three or Four Character T

ime Zone Identifier

You can also use the following URL when a certain time zone applies daylight savings time:

http://www.timeanddate.com/time/dst/2011.html

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World GMT Table

Ta bl e 2-22 has information about the GMT time in various time zones.

Table 2-22. World GMT Table

Time Zone City or Area Zone Crosses

GMT-12 Eniwetok

GMT-11 Samoa

GMT-10 Hawaii

GMT-9 Alaska

GMT-8 PST, Pacific US

GMT-7 MST, Mountain US

GMT-6 CST, Central US

GMT-5 EST, Eastern US

GMT-4 Atlantic, Canada

GMT-3 Brazilia, Buenos Aries

GMT-2 Mid-Atlantic

GMT-1 Cape Verdes

GMT Greenwich Mean Time, Dublin

GMT+1 Berlin, Rome

GMT+2 Israel, Cairo

GMT+3 Moscow, Kuwait

GMT+4 Abu Dhabi, Muscat

GMT+5 Islamabad, Karachi

GMT+6 Almaty, Dhaka

GMT+7 Bangkok, Jakarta

GMT+8 Hong Kong, Beijing

GMT+9 Tokyo, Osaka

GMT+10 Sydney, Melbourne, Guam

GMT+11 Magadan, Soloman Is.

GMT+12 Fiji, Wellington, Auckland

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Installing the VoIP Outdoor Intercom with Keypad

GENERAL ALERT

Intercom Setup

2.5 Upgrade the Firmware and Reboot the Intercom

Caution

Equipment Hazard: Devices with a serial number that begins with 1861xxxxx can only run firmware versions 10.0.0 or later.

To upload the firmware from your computer:

1. Retrieve the latest Intercom firmware file from the VoIP Outdoor Intercom with Keypad

Downloads page at:

http://www.cyberdata.net/products/voip/digitalanalog/intercomkeypadv3/downloads.html

2. Unzip the firmware version file. This file may contain the following:

• Firmware file

• Release notes

3. Log in to the Intercom home page as instructed in Section 2.4.3, "Log in to the Configuration

Home Page".

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Intercom Setup

4. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 2-29.

Figure 2-29. Upgrade Firmware Pa

5. Click Br

6. Click S

Note This starts the upg

owse, and then navigate to the location of the Intercom firmware file.

ubmit.

rade process. Once the Intercom has uploaded the file, the Uploading

Firmware countdown page appears, indicating that the firmware is being written to flash.

The Intercom will automatically reboot when the upload is complete. When the countdown finishes, the Upgrade Firmware page will refresh. The uploaded firmware filename should be displayed in the system configuration (indicating successful upload and reboot).

Ta bl e 2-23 shows the web page items on the Upgrade Firmware page

Table 2-23. Firmware Upgrade Parameters

Web Page Item

File Upload

Firmware Version Shows the current firmware version.

Operations Guide 930809J CyberData Corporation

Description

Use the Choose File b the Intercom firmware file that you want to upload.

Click on the S selected firmware and reboot the system.

ubmit button to automatically upload the

utton to navigate to the location of

2.5.1 Reboot the Intercom

214100000

Reboot

To reboot a Intercom, log in to the web page as instructed in Section 2.4.3, "Log in to the

Configuration Home Page".

1. Click Reboot (Figure 2-30). A normal restart will occur.

Installing the VoIP Outdoor Intercom with Keypad

Figure 2-30. Reboot System Section

Intercom Setup

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Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

2.6 Command Interface

Some functions on the device can be activated using simple POST commands to the web interface. The examples in can send HTTP POST commands to the device should work.

2.6.1 Command Interface Post Commands

Note These commands require an authenticated session (a valid username and password to

work).

Device Action HTTP Post Command

Trigger relay (for configured delay) wget --user admin --password admin --auth-no-challenge --quiet -

Place call to extension (example: extension 130) wget --user admin --password admin --auth-no-challenge --quiet -

Place point-to-point callb  (example: IP phone address = 10.0.3.72)

Terminate active call wget --user admin --password admin --auth-no-challenge --quiet -

Force reboot wget --user admin --password admin --auth-no-challenge --quiet -

Test Audio button

Announce IP address wget --user admin --password admin --auth-no-challenge --quiet -

Play the "0" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Play the "1" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Play the "2" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Play the "3" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Ta bl e 2-24 use the free unix utility, wget commands. However, any program that

Table 2-24. Command Interface Post Commands

O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data "test_relay=yes"

O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data "call=130"

wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data "call=10.0.3.72"

O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data "terminate=yes"

O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data "reboot=yes"

wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data "test_audio=yes"

O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data "speak_ip_address=yes"

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_0=yes"

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_1=yes"

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_2=yes"

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_3=yes"

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Intercom Setup

Table 2-24. Command Interface Post Commands (continued)

Device Action HTTP Post Command

Play the "4" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_4=yes"

Play the "5" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_5=yes"

Play the "6" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_6=yes"

Play the "7" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_7=yes"

Play the "8" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_8=yes"

Play the "9" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_9=yes"

Play the "Dot" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_d=yes"

Play the "Audio Test" audio file (from Audio Config) wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_audiotest=yes"

Play the "Page Tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_pagetone=yes"

Play the "Your IP Address Is" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_youripaddressis=yes"

Play the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_rebooting=yes"

Play the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_restoringdefault=yes"

Play the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_ringback=yes"

Play the "Ring tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_ringtone=yes"

Play the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Play the "Door Ajar" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Operations Guide 930809J CyberData Corporation

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_intrusionsensortriggered=yes"

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_doorajar=yes"

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Table 2-24. Command Interface Post Commands (continued)

Device Action HTTP Post Command

Play the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_nightring=yes"

Delete the "0" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_0=yes"

Delete the "1" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_1=yes"

Delete the "2" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_2=yes"

Delete the "3" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_3=yes"

Delete the "4" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_4=yes"

Delete the "5" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_5=yes"

Delete the "6" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_6=yes"

Delete the "7" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_7=yes"

Delete the "8" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_8=yes"

Delete the "9" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_9=yes"

Delete the "Audio Test" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_audiotest=yes"

Delete the "Page Tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_pagetone=yes"

Delete the "Your IP Address Is" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_youripaddressis=yes"

Delete the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Delete the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --quiet -

Operations Guide 930809J CyberData Corporation

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_rebooting=yes"

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_restoringdefault=yes"

Installing the VoIP Outdoor Intercom with Keypad

Intercom Setup

Table 2-24. Command Interface Post Commands (continued)

Device Action HTTP Post Command

Delete the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_ringback=yes"

Delete the "Ring tone" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_ringtone=yes"

Delete the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_intrusionsensortriggered=yes"

Delete the "Door Ajar" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_doorajar=yes"

Delete the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_nightring=yes"

Trigger the Door Sensor Test (Sensor Config page) wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data "doortest=yes"

Trigger the Intrusion Sensor Test (Sensor Config page) wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data "intrusiontest=yes"

a.Type and enter all of each http POST command on one line. b. Must be in point-to-point mode see Section 2.4.6.1, "Point-to-Point Configuration"

Operations Guide 930809J CyberData Corporation

Appendix A: Mounting the VoIP Outdoor Intercom with Keypad

A.1 Mount the Intercom

Before you mount the Intercom, make sure that you have received all the parts for each Intercom. Refer to Tabl e A-1.

See Ta bl e A-2 and Ta bl e A-3 for optional accessories.

Table A-1. Mounting Component

Quantity Part Name Illustration

6 Accessory Kit Security Torx MS

1 Mounting Component Security Torx Key

Table A-2. Optional Accessories (for gooseneck mounting)

Quantity Part Name Illustration

3 Carriage bolt nuts

3 Carriage bolts

s (Part of the Accessory Kit)

3 Carriage bolt washers

Quantity Part Name Illustration

1 Spacer for Half-inch Set Screw Connector

1 531085B Hole Plug Assembly

Operations Guide 930809J CyberData Corporation

Table A-3. Optional Accessories

A.2 Dimensions

7.480 [190.00]

DIMENSIONS ARE IN INCHES [MILLIMETER]

2.284 [58.01]

5.118 [130.00]

5.198 [132.03]

ø0.280 [ø7.11]

3.740 [95.00]

1.690 [42.93]

0.869 [22.07]

3.380 [85.85]

1.690

(3 Places)

[42.93]

ø0.854 [ø21.69]

Dimensions are in Inches [Millimeter]

Figure A-1. Unit Dimensions—Front and Side View

Mount the Intercom

Figure A-1. Unit Dimensions—Rear View with Mounting Hole Locations

Operations Guide 930809J CyberData Corporation

Figure A-2. Shroud Dimensions and Mounting Hole Locations

ø0.854 [ø21.69]

ø0.280 [ø7.11]

(3 PLACES)

7.638 [194.00]

3.819 [97.00]

3.380 [85.85]

7.638 [194.00]

4.254 [108.06]

3.434 [87.23]

2.564 [65.13]

Dimensions are in Inches [Millimeter]

Mount the Intercom

Operations Guide 930809J CyberData Corporation

Mount the Intercom

Operations Guide 930809J CyberData Corporation

Figure A-3. Unit Dimensions—Intrusion Sensor Range and Unit without the Gang Box

Intrustion

Sensor

Eective Range for

Intrusion Sensor to Function

Ax Reective Surface Above

from 3 mm (Minimum)

Intrusion Sensor

to 14 mm (Maximum)

0.118 [3.0] Minimum Distance

0.551 [14.0] Maximum Distance

3.181 [80.80]

0.559 [14.21]

ø0.156 [ø3.96] Through Hole 82 Degrees Countersunk (6 Places)

5.118 [130.00]

4.580 [116.33]

0.269 [6.83]

7.480 [190.00]

Dimensions are in Inches [Millimeter]

2.043 [51.89]

Mount the Intercom

Operations Guide 930809J CyberData Corporation

Figure A-4. PCB Dimensions and Intrusion Sensor Range

BOTTOM SIDE

4.200 [106.68]

DIMENSIONS ARE IN INCHES [MILLIMETER]

2.300 [58.42]

3.700 [93.98]

ø0.138 [ø3.51]

Fits #6-32 Machine Screw

(4 Places)

Eective Range for

Intrusion Sensor to Function

from 3 mm to 14 mm

TOP SIDE

J7 J9

J10

Instrusion

Sensor

0.118 [3.00]

0.551 [14.00]

JP10

0.532 [13.53]

0.501 [12.73]

1.083 [27.52]

PROJECTION: THIRD ANGLE PROJECTION

JP1

J12

SW1

A.3 Overview of Installation Types

An overview of the installation types and the required components are provided in Tab le A-4.

Table A-4. Overview of Installation Types

Installation Type What You Need

Outdoor, on surface

Overview of Installation Types

011214 Intercom only

Outdoor, on surface with shr

Operations Guide 930809J CyberData Corporation

oud (increased resistance)

011214 Intercom

011215 Weather Shroud (sold separately)

Network Cable Entry Restrictions

Add Spacer Here

are not provided.

1/2" Conduit Connector

1/2" Conduit &

Network Cable,

are not provided.

1/2" Conduit Connector

Add Spacer Here

1/2" Conduit &

Network Cable,

A.4 Network Cable Entry Restrictions

A.4.1 Rear Conduit Network Cable Entry Restrictions (without Shroud)

See Figure A-5 for the rear conduit cable entry restrictions (without Shroud).

Figure A-5. Rear Conduit Network Cable Entry Restrictions—Without Shroud

A.4.2 Rear Conduit Network Cable Entry Restrictions (with Shroud)

See Figure A-6 for the rear conduit cable entry restrictions (with shroud).

Figure A-6. Rear Conduit Network Cable Entry Restrictions—With Shroud

Operations Guide 930809J CyberData Corporation

A.5 Service Loop Cable Routing

Nut

(to Ground Lug

Inside 3-Gang Box

(Not Provided)

Ground Cable

Creates Service Loop

Route Cable(s) inside Gang Box to

Ground Lug

(Not Provided)

Network Cable

Creates Service Loop

Route Cable(s) inside Gang Box to

Figure A-7 and Figure A-8 illustrate how to route the cables to the Intercom to create a service loop.

Figure A-7. Ground Cable Service Loop Routing

Service Loop Cable Routing

Figure A-8. Network Cable Service Loop Routing

Operations Guide 930809J CyberData Corporation

A.6 Securing the Intercom

Torx Key

Tor x Scr ew s

3-Gang Box

Faceplate &

PCB Assembly

Ground Wire

(Not Provided)

Network Cable &

Note: To mount the intercom, use methods

compliant with local electrical codes.

GENERAL ALERT

Use the four Security Torx screws to secure the Intercom. See Figure A-9.

Figure A-9. Securing the Intercom

Securing the Intercom

Operations Guide 930809J CyberData Corporation

Caution

Equipment Hazard: Do not use an electric or power screwdriver to fasten the face plate and PCB assembly to the gang box. To prevent over-torque damage to the gasket, do not apply more than 10 inch-pounds force. Over-torquing will cause the gasket to tear, risk moisture intrusion, and effectively void the manufacturer's warranty.

A.7 Additional Mounting Options

Faceplate &

PCB Assembly

Weather Shroud

1/2" Conduit

1/4" Carriage Bolt (3x)

Spacer

(Not Provided)

Connector

(Sold Separate)

(121017A)

(One Provided)

1/4" Washer & Nut (3x)

(121017A)

Screw (6x)

Faceplate Mounting

Remove Hole Plug Assembly

1/2" Set Screw

(Not Provided)

011215A

Ground Wire

(Not Provided)

with Optional Weather Shroud

Network Cable &

For 1/2" Conduit Mounting

Apply RTV

Silicone Sealant

Around Mounting Holes

Apply RTV

Silicone Sealant

Around Conduit Hole

Note: To mount the intercom, use methods

compliant with local electrical codes.

A.7.1 Rear Conduit Mounting Option (Not Provided)

Figure A-10 illustrates a rear conduit mounting option for the VoIP Outdoor Intercom with Keypad.

Figure A-10. Optional Rear Conduit Mounting

Additional Mounting Options

Operations Guide 930809J CyberData Corporation

A.7.2 Concrete Wall Mounting Option (Not Provided)

Faceplate &

PCB Assembly

For Rear Conduit Mounting

with Optional Weather Shroud

then Rotate 3-Gang Box 180

Fiber Washer

(One Included)

1/2" Set Conduit Connector

(Not Provided)

1/2" Conduit &

Remove Hole Plug Assembly

from Side Entry then Install it

For 1/2" Conduit

Wall Mounting (Left) with / without

Optional Weather Shroud

Screw (6x)

Faceplate Mounting

Hole Plug Assembly

on to Rear to Cover Hole

Wall Anchors (3x)

1/4" Concrete Screws &

(Not Provided)

Ground Wire

(Not Provided)

161019 Nut

(to Ground Lug

Inside 3-Gang Box

Network Cable &

Remove Hole Plug Assembly

Side Entry

Side Entry Hole on Top

Apply RTV

Silicone Sealant

Around Mounting Holes

Note: To mount the intercom, use methods

compliant with local electrical codes.

Figure A-11 illustrates a concrete wall mounting option for the VoIP Outdoor Intercom with Keypad.

Figure A-11. Optional Concrete Wall Mounting

Additional Mounting Options

Operations Guide 930809J CyberData Corporation

A.7.3 Goose Neck Mounting Option (Not Provided)

Gooseneck

1/4" Round Head Carriage Bolt (3x)

Weather Shroud

(121013A)

(121013A) Washer (3x)

Nut (3x)

161019

(to Ground Lug

Inside 3-Gang Box

Grounding Rod and Clamp

(Not Provided)

Ground wire

Gooseneck

[Cutaway View

to Show

Cable Routing]

Network Cable in

Assembly prior

for Shroud Installation

Remove Hole Plug

with Optional Shroud

For Gooseneck Mounting

Ground Wire

(Not Provided)

Network Cable &

Gooseneck,

(Sold Separate)

Apply RTV Silicone Sealant

Around Hole

Apply RTV

Silicone Sealant

Around Mounting Holes

Note: To mount the intercom, use methods

compliant with local electrical codes.

Figure A-12 illustrates a gooseneck mounting option for the VoIP Outdoor Intercom with Keypad.

Figure A-12. Optional Goose Neck Mounting

Additional Mounting Options

Operations Guide 930809J CyberData Corporation

Appendix B: Setting up a TFTP Server

B.1 Set up a TFTP Server

Autoprovisioning requires a TFTP server for hosting the configuration file.

B.1.1 In a LINUX Environment

To set up a TFTP server on LINUX:

1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that directory.

2. Run the following command where /tftpboot/ is the path to the directory you created in

Step 1: the directory that contains the files to be uploaded. For example:

in.tftpd -l -s /tftpboot/your_directory_name

B.1.2 In a Windows Environment

You can find several options online for setting up a Windows TFTP server. This example explains how to use the Solarwinds freeware TFTP server, which you can download at:

http://www.cyberdata.net/support/voip/solarwinds.html

To set up a TFTP server on Windows:

1. Install and start the software.

2. Select File/Configure/Security tab/Transmit Only.

3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory.

Operations Guide 930809J CyberData Corporation

Appendix C: Troubleshooting/Technical Support

C.1 Frequently Asked Questions (FAQ)

To see a list of frequently asked questions for your product, do the following:

1. Go to the following URL:

http://www.cyberdata.net/products/voip/digitalanalog/intercomkeypadv3/faqs.html

2. Go to the support page for your product, and click on the FAQs tab.

C.2 Documentation

The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation by doing the following:

1. Go to the following URL:

http://www.cyberdata.net/products/voip/digitalanalog/intercomkeypadv3/docs.html

2. Go to the support page for your product, and click on the Documentation tab.

Operations Guide 930809J CyberData Corporation

C.3 Contact Information

Contact Information

Contact

Sales

Technical  Support

Returned Materials Authorization

CyberData Corporation 3 Justin Court Monterey, CA 93940 USA

www.CyberData.net

Phone: 800-CYBERDATA (800-292-3732) Fax: 831-373-4193

Sales 831-373-2601 Extension 334

The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website:

http://www.cyberdata.net/support/contactsupportvoip.php

The Support Form initiates a ticket which CyberData uses for tracking customer requests. Most importantly, the Support Form tells us which PBX system and software version that you are using, the make and model of the switch, and other important information. This information is essential for troubleshooting. Please also include as much detail as possible in the Comments section of the Support Form.

Phone: (831) 373-2601, Ext. 333 Email: support@cyberdata.net

To return the product, contact the Returned Materials Authorization (RMA) department:

Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net

When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. Also, RMA numbers require an active VoIP Technical Support ticket number. A product will not be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:

CyberData Corporation 3 Justin Court  Monterey, CA 93940  Attention: RMA "your RMA number"

RMA Status Form

If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address:

http://www.cyberdata.net/support/rmastatus.html

Operations Guide 930809J CyberData Corporation

C.4 Warranty

CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail Within Warranty, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

Should the product fail Out of the Warranty period, a flat rate repair charge of one half of the purchase price of the product will be assessed. Repairs that are Within Warranty period but are damaged by improper installation, modification, or abuse are deemed Out of Warranty and will be charged at the Out of Warranty rate. A device is deemed Out of Warranty when its purchase date is longer than two years or when the device has been damaged due to human error during installation, modification, or abuse. A replacement unit will be offered at full cost if the device cannot be repaired.

End of Life Devices out of warranty are included under this policy. However, End of Life devices are not eligible for our Spare in the Air program. End of Life devices are devices that are no longer produced or sold. Therefore, we cannot offer a Spare in the Air replacement. Technical support is still available for these devices. However, no firmware revisions or updates will be scheduled. If an End of Life device cannot be repaired, a replacement of a current version of the device may be offered at MSRP.

Warranty

Products shipped to CyberData, both within and out of warranty, are shipped at the expense of the customer. CyberData will pay return shipping charges for repaired products.

CyberData shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if CyberData is informed in advance of the possibility of such damages.

C.4.1 Warranty & RMA Returns within the United States

If service is required, you must contact CyberData Technical Support prior to returning any products to CyberData. Our Technical Support staff will determine if your product should be returned to us for further inspection. If Technical Support determines that your product needs to be returned to CyberData, an RMA number will be issued to you at this point.

Your issued RMA number must be printed on the outside of the shipping box. No product will be accepted for return without an approved RMA number. The product in its original package should be sent to the following address:

CyberData Corporation

3 Justin Court.

Monterey, CA 93940

Attn: RMA "xxxxxx"

Operations Guide 930809J CyberData Corporation

C.4.2 Warranty & RMA Returns outside of the United States

If you purchased your equipment through an authorized international distributor or reseller, please contact them directly for product repairs.

C.4.3 Spare in the Air Policy

CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address:

http://www.cyberdata.net/support/warranty/spareintheair.html

C.4.4 Return and Restocking Policy

For our authorized distributors and resellers, please refer to your CyberData Service Agreement for information on our return guidelines and procedures.

Warranty

For End Users, please contact the company that you purchased your equipment from for their return policy.

C.4.5 Warranty and RMA Returns Page

The most recent warranty and RMA information is available at the CyberData Warranty and RMA Returns Page at the following web address:

http://www.cyberdata.net/support/warranty/index.html

Operations Guide 930809J CyberData Corporation

Index

Numerics

16 AWG gauge wire 9

activate relay (door sensor) 42 activate relay (intrusion sensor) 42 activity LED 15 address, configuration login 20 alternative power input 5 announcing a device’s IP address 16 audio configuration 45

night ring tone parameter 47 audio configuration page 45 audio encodings 4 audio files, user-created 48 autoprovision at time (HHMMSS) 57 autoprovision when idle (in minutes > 10) 57 autoprovisioning 57, 58

autoprovisioned audio files 59

autoprovisioned firmware upgrades 59

autoprovisioning autoupdate 59

autoprovisioning from DHCP 58

autoprovisioning server (IP address) 59

get autoprovisioning template button 57 autoprovisioning autoupdate (in minutes) 57 autoprovisioning configuration 56, 57 autoprovisioning filename 57 autoprovisioning server (IP Address) 57 auxiliary relay, 1A at 30 VDC 5

backup SIP server 1 29 backup SIP server 2 29 backup SIP servers, SIP server

backups 29 baud rate

verifying 15 boost (volume) 24

call button

indicator light 8

changing

the web access password 23 Cisco SRST 29 command interface 66 commands 66 concrete wall mounting option (not provided) 80 conduit mounting option (not provided) 79 configurable parameters 22, 24, 27, 29, 64 configuration

audio 45

default IP settings 18

door sensor 40

intrusion sensor 40

SIP 28

using Web interface 18 configuration home page 20 configuration page

configurable parameters 22, 24, 27 connector functions 13 connector locations 13, 14 contact information 84 contact information for CyberData 84 CyberData contact information 84

default

gateway 18

intercom settings 87

IP address 18

subnet mask 18

username and password 18

web login username and password 20 default gateway 18, 27 default intercom settings 16 default IP settings 18 default login address 20 device configuration 23

device configuration parameters 57

the device configuration page 56 device configuration page 23, 33, 34 device configuration parameters 24 device configuration password

changing for web configuration access 23 DHCP Client 4 DHCP IP addressing 27 dial out call 37 dial out extension (intrusion sensor) 42 dial out extension strings 37 dimensions 5, 71

Operations Guide 930809J CyberData Corporation

pcb dimensions and intrusion sensor range 74 shroud dimensions and mounting hole locations 72 unit dimensions and intrusion sensor range without

the gang box unit dimensions—front and side view 71 unit dimensions—rear view and mounting hole

locations

discovery utility program 20 DNS server 27 door sensor 40, 42, 47

activate relay 42 door open timeout 42 door sensor normally closed 42 flash button LED 42 play audio locally 42

door strike intermediate relay 12 download protocol, HTTP or TFTP 57 DTMF

DTMF activation plays tone 24

DTMF activation plays tone 24 DTMF tones 37 DTMF tones (using rfc2833) 37

electric screwdriver 78 enable night ring events 52 ethernet I/F 5 event configuration

enable night ring events 52

event configuration page 51 expiration time for SIP server lease 30, 39 export configuration button 22 export settings 22

get autoprovisioning template button 57 GMT table 62 GMT time 62 goose neck mounting option (not provided) 81

home page 20 http POST command 66 http web-based configuration 4

identifier names (PST, EDT, IST, MUT) 61 identifying your product 1 import configuration button 22 import settings 22 import/export settings 22 indicator light 8 installation, typical intercom system 2 intercom configuration

default IP settings 18

intercom configuration page

configurable parameters 29, 64

intrusion sensor 40, 42

activate relay 42 dial out extension 42 flash button LED 42

play audio locally 42 intrusion sensor range 73 IP address 18, 27 IP addressing 27

default

IP addressing setting 18

factory default settings 16

how to set 16 fastening, gang box 78 firmware

where to get the latest firmware 63 flash button LED (door sensor) 42 flash button LED (intrusion sensor) 42

gang box, fastening 78 gasket, avoid over-torque damage 78 get autoprovisioning from DHCP 57 get autoprovisioning template 57

Operations Guide 930809J CyberData Corporation

J3 terminal block, 16 AWG gauge wire 9

keypad configuration page 33

lease, SIP server expiration time 30, 39 LED

green link LED 15

yellow activity LED 15 lengthy pages 44 link LED 15 Linux, setting up a TFTP server on 82 local SIP port 29 log in address 20

mounting 70

additional mounting options 79

concrete wall mounting option (not provided) 80

conduit mounting option (not provided) 79

goose neck mounting option (not provided) 81

illustration of intercom mounting process 70

mounting an intercom 70

mounting components (part of the accessory kit) 70

network cable entry restrictions 76

overview of installation types 75

rear conduit network cable entry restrictions (with

shroud)

rear conduit network cable entry restrictions (without

shroud) securing the intercom 78 service loop cable routing 77

mounting components (part of the accessory kit) 70 multicast configuration 43 Multicast IP Address 44

navigation (web page) 19 navigation table 19 network cable entry restrictions 76 network parameters 26 nightring tones 44 Nightringer 9, 60 nightringer settings 39 NTP server 57

packet time 4 pages (lengthy) 44 part number 5 parts list 6 password

for SIP server login 29 login 20

restoring the default 18 payload types 5 pcb dimensions and intrusion sensor range 74 play audio locally (door sensor) 42 play audio locally (intrusion sensor) 42 point-to-point configuration 31 port

local SIP 29

remote SIP 29 posix timezone string

timezone string 57 POST command 66 power input 5

alternative 5 power screwdriver 78 priority

assigning 44 product

configuring 18

parts list 6 product features 3 product overview

product features 3

product specifications 5

supported protocols 4

supported SIP servers 4

typical system installation 2 product specifications 5 protocol 5 protocols supported 4

on-board relay 10 operating temperature 5 output 5 overview of installation types 75

Operations Guide 930809J CyberData Corporation

rear conduit network cable entry restrictions (with

shroud)

rear conduit network cable entry restrictions (without

shroud) reboot 64, 65 regulatory compliance 5 remote SIP port 29 reset test function management button 16 resetting the IP address to the default 70 restoring factory default settings 16, 87 restoring the factory default settings 16 return and restocking policy 86

ringtones 44

lengthy pages 44 RJ-45 13 RMA returned materials authorization 84 RMA status 84 rport discovery setting, disabling 30 RTFM button 16 RTFM jumper 16, 17 RTP/AVP 4

sales 84 securing the intercom 78 security code 37 sensor setup page 41 sensor setup parameters 40 sensors 42 server address, SIP 29 service 84 service loop cable routing 77 set the time from the NTP server 57 set time with external NTP server on boot 57 setting up an intercom 9 settings, default 16 shroud dimensions and mounting hole locations 72 SIP

enable SIP operation 29

local SIP port 29

user ID 29 SIP (session initiation protocol) 4 SIP configuration 28

SIP Server 29 SIP configuration parameters

outbound proxy 29, 39

registration and expiration, SIP server lease 30, 39

user ID, SIP 29 SIP registration 30 SIP remote SIP port 29 SIP server 29

password for login 29

SIP servers supported 4

user ID for login 29 SIP settings 29, 30 Spare in the Air Policy 86 SRST 29 static IP addressing 27 Stored Network Settings 27 subnet mask 18, 27 supported protocols 4

tech support 84 technical support, contact information 84 terminal block, 16 AWG gauge wire 9 TFTP server 4, 82 time zone string examples 61 triggering a dial out call or security code 37

unit dimensions and intrusion sensor range without the

gang box unit dimensions—front and side view 71 unit dimensions—rear view and mounting hole

locations upgrading to firmware 6.x.x from 5.x.x 78 user ID

for SIP server login 29

username

changing for web configuration access 23 default for web configuration access 20 restoring the default 18

verifying

baud rate 15

network connectivity 15 VLAN ID 27 VLAN Priority 27 VLAN tagging support 27 VLAN tags 27 volume boost 24

warranty 5, 85 warranty & RMA returns outside of the United States 86 warranty and RMA returns page 86 warranty policy at CyberData 85 web access password 18 web access username 18 web configuration log in address 20 web page

navigation 19 web page navigation 19 web-based intercom configuration 18 wget, free unix utility 66 Windows, setting up a TFTP server on 82

Operations Guide 930809J CyberData Corporation

wiring the circuit 11

devices less than 1A at 30 VDC 11

Operations Guide 930809J CyberData Corporation

CyberData 11214 Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual