This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
CyberData Corporation930323JOperations Guide
Important Safety Instructions
GENERAL ALERT
GENERAL ALERT
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the fl o o r /wall in ac co r dance with the installation instruction s.
CyberData Corporation930323JOperations Guide
Pictorial Alert Icons
GENERAL ALERT
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
General Alert
This pictor al alert indicate s a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictor al alert indicates the Earth ground ing connection point.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.
CyberData Corporation930323JOperations Guide
Revision Information
Revision 930323J, which was released on November 13, 2012, corresponds to firmware version 6.3.0,
and has the following changes:
•Updates Ta bl e 2-21, "Command Interface Post Commands".
Operations Guide930323JCyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product ..............................................................................................................1
1.2 Typical System Installation ...................................................................................................................2
1.3 Product Features ....................................................................................................................................3
Chapter 2 Installing the VoIP Indoor Intercom with Keypad 6
2.1 Parts List ..................................................................................................................................................6
2.2 VoIP Indoor Intercom with Keypad Setup .........................................................................................7
2.3 Configure the Intercom Parameters .................................................................................................16
2.4 Upgrading the Firmware and Rebooting the Intercom ..................................................................59
C.4.1 Warranty & RMA Returns within the United States ...........................................................72
C.4.2 Warranty & RMA Returns Outside of the United States ....................................................72
C.4.3 Spare in the Air Policy .............................................................................................................72
C.4.4 Return and Restocking Policy ................................................................................................73
C.4.5 Warranty and RMA Returns Page .........................................................................................73
Operations Guide930323JCyberData Corporation
Index 74
ii
Operations Guide930323JCyberData Corporation
1 Product Overview
VoIP INTERCOM WITH KEYPAD,
INDOOR,RoHS COMPLIANT
011113A / 021039G
Model number
WWW.CYBERDATA.NET
113000001
1.1 How to Identify This Product
To identify the VoIP Indoor Intercom with Keypad, look for a model number label similar to the one
shown in
Figure 1-1. The model number on the label should be 011113.
Figure 1-1. Model Number Label
1
Operations Guide930323JCyberData Corporation
1.2 Typical System Installation
Door Strike
VoIP Intercoms with Keypad
IP Phone
IP PBX Server
Generic PoE Hub
12 34 56
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
The Voice-over-IP (VoIP) Intercom is a Power-over-Ethernet (PoE 802.3af) and Voice-over-IP (VoIP)
two-way communications device that easily connects into existing local area networks (LANs) with
a single cable connection. The intercom is compatible with most SIP-based IP PBX servers that
comply with SIP RFC 3261.
Figure 1-2 illustrates how the VoIP Indoor Intercom with Keypad can be installed as part of a VoIP
phone system.
Figure 1-2. Typical Installation—Door Entry/Access Control
Product Overview
How to Identify This Product
2
.
Warning
Electrical H azard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warning
Electrical H azard: This product should be installed by a licens ed electrician
according to al l local electrical and building codes.
Warning
Electrical H azard: To prevent injury, this apparatus must be securely att ached to
the floor/wall in accordance with the installation instructions.
Operations Guide930323JCyberData Corporation
1.3 Product Features
●
PoE 802.3af enabled (Powered-overEthernet)
●
12-key keypad
●
Programmable speed dial
●
SIP
●
Dual speeds of 10 Mbps and 100 Mbps
●
802.3af compliant
●
2 gang outlet box size
●
Adaptive full duplex voice operation
●
Network/Web management
●
Network adjustable speaker volume
adjustment
●
Network configurable door or intrusion
sensor settings
●
Network configurable relay activation
settings
●
Dial Out Extension supports the addition of
comma delimited pauses before sending
additional DTMF tones
Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.
● DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
● TFTP Client
Facilitates hosting for the Autoprovisioning configuration file.
● RTP
● RTP/AVP - Audio Video Profile
● Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
Product Overview
How to Identify This Product
4
1.5 Supported SIP Servers
The following link contains information on how to configure the Intercom for the supported SIP
servers:
http://www.cyberdata.net/support/voip/server.html
1.6 Product Specifications
CategorySpecification
Output1 Watt Peak Power
Ethernet I/F
Protocol
Power Input
Operating Temperature
Payload Types
Regulatory Compliance
Dimensions6.5” x 4.5” x 1.5” (H x W x D)
Warranty
Part Number
Auxiliary Relay
10/100 Mbps
SIP RFC 3261 Compatible
PoE 802.3af compliant or +12 to +24VDC at 500mA
-30 to 55 C (-22 to 131 F)
G711, A-law and µ-law
FCC Class A, UL 60950
2 years limited
011113
1A at 30 VDC
Operations Guide930323JCyberData Corporation
1.7 Dimensions
Figure 1-3. Dimensions
Product Overview
How to Identify This Product
4.5 [115]
5
6.5 [165]
DIMENSIONS ARE IN INCHES [MILLIMETER]
1.6 [40]
Operations Guide930323JCyberData Corporation
2 Installing the VoIP Indoor Intercom with
Keypad
2.1 Parts List
Ta bl e 2-1 illustrates the parts for the VoIP Indoor Intercom with Keypad.
Table 2-1. Parts List
QuantityPart NameIllustration
1VoIP Indoor Intercom with Keypad Assembly
1Installation Quick Reference Guide
6
1Mounting Accessory Kit
Operations Guide930323JCyberData Corporation
2.2 VoIP Indoor Intercom with Keypad Setup
Altern1=+2=P
Relay(2Aa
3=N4=N5=D6=D
J3
Terminal Block
Wirein,
3
upto16AWG
acceptwirerange
forc
123456
Relay Contact:
(1A at 30 VDC for continuous loads)
3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference
2 = Power Ground
1 = +12 to +24 VDC at 1000mA (500mA minimum)
34
Alternate Power Input:
Wire in,
accepts 16 AWG gauge wire
GENERAL ALERT
2.2.1 Connections
Figure 2-1 shows the pin connections on J3 (terminal block). This terminal block can accept
16 AWG gauge wire.
NoteAs an alternative to using PoE power, you can supply +12 to +24 VDC at 1000 ma (500 mA
minimum) into the terminal block.
Figure 2-1. Terminal Block Connections
7Installing the VoIP Indoor Intercom with Keypad
Connections
2.2.2 Connecting a Device to the Auxiliary Relay
Operations Guide930323JCyberData Corporation
The VoIP Indoor Intercom with Keypad incorporates an on-board relay which enables users to
control an external relay for activating an auxiliary device such as an electric door strike (see
2-1). The Intercom relay contacts are limited to 1 amp at 30VDC. The Intercom relay activation time
is selectable through the web interface and is controlled by DTMF tones generated from the phone
being called. The DTMF tones are selectable from the web interface as well.
Warning
Figure
Electrical H azard: The VoIP Intercom enclosure is not rated for any AC voltages.
Identifying the Connector Locations and Functions
GENERAL ALERT
GENERAL ALERT
6
5
4
3
2
1
+
-
DC
POWER SUPPLY
30 VDC @ 1A
MAX.
IN
Switching Diode
High PIV UltraFast
Solid State
or
Mechanical
Relay
Controlled Device
Depending Upon
AC or DC rated
Output Contacts
Requirements
Power Source
AC or DC
Controlled Device
Such As
Electric Door Strike
or
Strobe Light
( )
OUT
Example of External Relay (not supplied)Intercom PCB
Auxiliary Relay Wiring Contacts
Warning
Electrical H azard: This product should be installed by a licens ed electrician
according to al l local electrical and building codes.
Warning
Electrical H azard: To prevent injury, this apparatus must be securely att ached to
the floor/wall in accordance with the installation instructions.
NoteThe DTMF activation code must be sent in conformance with RFC2833.
Figure 2-2. Auxiliary Relay Wiring Diagram
8Installing the VoIP Indoor Intercom with Keypad
2.2.3 Identifying the Connector Locations and Functions
Operations Guide930323JCyberData Corporation
See Figure 2-3 through Figure 2-5 and Table 2-2 through Table 2-4 to identify the connector locations
and functions.
Identifying the Connector Locations and Functions
Figure 2-3. Connector Locations
9Installing the VoIP Indoor Intercom with Keypad
Table 2-2. Connector Functions
ConnectorFunction
J1PoE Network Connection (RJ-45 ethernet)
J3Terminal Block (see Figure 2-1)
SW1RTFM (see Section 2.2.6, "RTFM Button")
Operations Guide930323JCyberData Corporation
Identifying the Connector Locations and Functions
Figure 2-4. Connector Locations
10Installing the VoIP Indoor Intercom with Keypad
Table 2-3. Connector Functions
ConnectorFunction
J2LED Interface
J5Microphone Interface
J6Speaker Interface
J7Keypad Interface
Operations Guide930323JCyberData Corporation
Identifying the Connector Locations and Functions
Figure 2-5. Connector Locations
11Installing the VoIP Indoor Intercom with Keypad
Table 2-4. Connector Functions
ConnectorDescriptionFunction
J4J-TagFactory only.
J8ConsoleFactory only
JP0PoE OptionFactory only
JP1Boot ModeFactory only
JP2Boot ModeFactory only
JP3Boot ModeFactory only
JP4Reset Jumper Placing a jumper on JP4, and then removing it will cause
the board to reset/reboot.
JP5WD EnableNot used
JP6Audio EnableFactory only
JP7Phy ModeNot Used
JP8Phy ModeNot Used
JP9Phy ModeNot Used
JP10Intrusion Disable Jumper Placing a jumper on JP10 will disable the intrusion
detection circuit.
JP11Option JumperNot used
Operations Guide930323JCyberData Corporation
2.2.4 Call Button and Indicator Light
Call button and indicator light
2.2.4.1 Indicator Light Function
• Upon initial power or reset, the indicator light will illuminate.
• When the software has finished initialization, the indicator light will blink twice.
• When a call is established (not just ringing), the indicator light will blink.
•On the Device Configuration Page, there is an option called Button Lit When Idle. This option
sets the normal state for the indicator light. The indicator light will still blink during
initialization and calls.
• The indicator light flashes briefly at the beginning of RTFM mode.
Figure 2-6. Call Button and Indicator Light
12Installing the VoIP Indoor Intercom with Keypad
Call Button and Indicator Light
2.2.4.2 Dialing from the Keypad
• See the Enable Telephone Operation setting in Section 2.3.6, "Configure the Button Parameters".
2.2.5 Network Connectivity, and Data Rate
When you plug in the Ethernet cable or power supply:
• The square, green Link light above the Ethernet port indicates that the network connection has
been established (see
baud rate:
Operations Guide930323JCyberData Corporation
Figure 2-7). The Link light changes color to confirm the auto-negotiated
•This light is yellow at 10 Mbps.
ActivityLink
•It is orange at 100 Mbps.
2.2.5.1 Verify Network Activity
The square, yellow Activity light blinks when there is network activity.
13Installing the VoIP Indoor Intercom with Keypad
RTFM Button
Figure 2-7. Network Connector
2.2.6 RTFM Button
When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) button (see SW1 in
confirm the Intercom’s IP Address and test that the audio is working.
NoteYou must do this test prior to final assembly.
Operations Guide930323JCyberData Corporation
Figure 2-8) on the Intercom board to announce and
Figure 2-8. RTFM Button
14Installing the VoIP Indoor Intercom with Keypad
RTFM Button
RTFM
2.2.6.1 Announcing the IP Address
To announce a device’s current IP address:
1. Press and release the RTFM button (SW1) within a five second window.
NoteThe device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
NotePressing and holding the RTFM button for longer than five seconds will restore the device
to the factory default settings.
Operations Guide930323JCyberData Corporation
2.2.6.2 Restoring the Factory Default Settings
When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.
NoteEach Intercom is delivered with factory set default values.
To restore the factory default settings:
1. Press and hold the RTFM button (SW1) for more than five seconds.
2. The device announces that it is restoring the factory default settings.
NoteThe device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
Figure 2-9. RTFM Button
15Installing the VoIP Indoor Intercom with Keypad
Adjust the Volume
RTFM
2.2.7 Adjust the Volume
You can adjust the volume through the Device Configuration Page.
Operations Guide930323JCyberData Corporation
2.3 Configure the Intercom Parameters
To configure the Intercom online, use a standard web browser.
Configure each Intercom and verify its operation before you mount it. When you are ready to mount
an Intercom, refer to
instructions.
All Intercoms are initially configured with the following default IP settings:
When configuring more than one Intercom, attach the Intercoms to the network and configure one
at a time to avoid IP address conflicts.
ParameterFactory Default Setting
IP AddressingDHCP
IP Address
Web Access Usernameadmin
Web Access Passwordadmin
Subnet Mask
Default Gateway
a
a
Appendix A, "Mounting the Indoor VoIP Indoor Intercom with Keypad" for
Table 2-5. Factory Default Se ttings
10.10.10.10
255.0.0.0
a
10.0.0.1
16Installing the VoIP Indoor Intercom with Keypad
Intercom Web Page Navigation
a. Default if there is not a DHCP server present.
2.3.1 Intercom Web Page Navigation
Ta bl e 2-6 shows the navigation buttons that you will see on every Intercom web page.
Table 2-6. V2 Paging Amplifier Web Page Navigation
Web Page ItemDescription
Link to the Home page.
Link to the Device Configuration page.
Link to the Networking page.
Link to the SIP Configuration page.
Link to the Button Configuration page.
Operations Guide930323JCyberData Corporation
Link to the Nightringer Configuration page.
Table 2-6. V2 Paging Amplifier Web Page Navigation (continued)
Web Page ItemDescription
Link to the Sensor Configuration page.
Link to the Multicast Configuration page.
Link to the Audio Configuration page.
Link to the Event Configuration page.
Link to the Autoprovisioning Configuration page.
Link to the Update Firmware page.
17Installing the VoIP Indoor Intercom with Keypad
Log in to the Configuration Home Page
2.3.2 Log in to the Configuration Home Page
1. Open your browser to the Intercom IP address.
NoteIf the network does not have access to a DHCP server, the device will default to an IP
address of 10.10.10.10.
NoteMake sure that the PC is on the same IP network as the Intercom.
NoteYou may also download CyberData’s VoIP Discovery Utility program which allows you to
easily find and configure the default web address of the CyberData VoIP products.
CyberData’s VoIP Discovery Utility program is available at the following website address: