CyberData 10935 Operation Manual

VoIP Intercom
The IP Endpoint Company
Operations Guide
Part #010935
Document Part #930242A-D
for Firmware Version 6.5.1
CyberData Corporation
3 Justin Court
(831) 373-2601
PoE VoIP Intercom Operations Guide 930242A-D
Technical Support  
The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.html
Phone: (831) 373-2601, Ext. 333 Email: support@cyberdata.net Fax: (831) 373-4193 Company and product information is at www.cyberdata.net.
Part # 010935
COPYRIGHT NOTICE: © 2013, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by CyberData Corporation, CyberData Corporation makes no representation or warranty, express or implied, including any warranty or merchantability or fitness for any purpose, with respect to this manual or the products, software, firmware, and/or hardware described herein, and CyberData Corporation assumes no liability for damages or claims resulting from any use of this manual or such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make changes, without notice, to this manual and to any such product, software, firmware, and/or hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL) “open source” or “free software” licenses. Some of this Open Source Software may be owned by third parties. Open Source Software is not subject to the terms and conditions of the CyberData COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open Source Software is determined by the terms of the GPL, LGPL, or third party, according to who licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be the trademarks or registered trademarks of their respective owners.
The IP Endpoint Company
CyberData Corporation 930242A-D Operations Guide
Revision Information
Revision 930242A-D, which was released on October 3, 2014 and corresponds to firmware version
6.5.1, has the following changes:
Updates Figure 2-1, "VoIP Intercom Connections".
Browsers Supported
The following browsers have been tested against firmware version 6.5.1:
• Internet Explorer (version: 10)
• Firefox (also called Mozilla Firefox) (version: 23.0.1)
• Chrome (version: 29.0.154.66 m)
• Safari (version: 5.1.7)
Operations Guide 930242A-D CyberData Corporation
Important Safety Instructions
GENERAL ALERT
GENERAL ALERT
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The VoIP Intercom enclosure is not rated for any AC voltages!
Warn in g
Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.
Warn in g
Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.
CyberData Corporation 930242A-D Operations Guide
Pictorial Alert Icons
GENERAL ALERT
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and health practices and determine the applicability of regulatory limitations prior to use. Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons.
CyberData Corporation 930242A-D Operations Guide
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................4
1.4 Supported Protocols .................................................................................................................5
1.5 Supported SIP Servers .............................................................................................................5
1.6 Product Specifications ..............................................................................................................6
1.7 Dimensions ...............................................................................................................................7
Chapter 2 Installing the VoIP Intercom 9
2.1 Parts List ..................................................................................................................................9
2.1 Intercom Setup .......................................................................................................................10
2.2 Configure the Intercom Parameters ......................................................................................25
2.3 Upgrade the Firmware and Reboot the Intercom ...................................................................65
2.4 Command Interface ................................................................................................................68
i
2.1.1 VoIP Intercom Connections ..........................................................................................10
2.1.2 Connecting the Intercom to the Auxiliary Relay ...........................................................11
2.1.3 Identifying the VoIP Intercom Connectors ....................................................................13
2.1.4 Call Button and the Call Button LED ............................................................................15
2.1.5 Network Connectivity, and Data Rate ..........................................................................16
2.1.6 RTFM Button ................................................................................................................18
2.1.7 Announcing the IP Address ..........................................................................................20
2.1.8 Restore the Factory Default Settings ...........................................................................21
2.1.9 Adjust the Volume ........................................................................................................25
2.2.1 Intercom Web Page Navigation ....................................................................................26
2.2.2 Log in to the Configuration Home Page .......................................................................27
2.2.3 Configure the Device ....................................................................................................30
2.2.4 Configure the Network Parameters .............................................................................33
2.2.5 Configure the SIP Parameters .....................................................................................35
2.2.6 Configure the Nightringer Parameters ..........................................................................40
2.2.7 Configure the Sensor Configuration Parameters ..........................................................42
2.2.8 Configure the Multicast Parameters .............................................................................45
2.2.9 Configure the Audio Configuration Parameters ............................................................47
2.2.10 Configure the Event Parameters ................................................................................52
2.2.11 Configure the Autoprovisioning Parameters ...............................................................57
2.3.1 Reboot the Intercom .....................................................................................................67
2.4.1 Command Interface Post Commands ..........................................................................68
Appendix A Mounting the Intercom 74
A.1 Mount the Intercom ...............................................................................................................74
A.1.1 Custom Flush Mounting ...............................................................................................79
Appendix B Setting up a TFTP Server 80
B.1 Set up a TFTP Server ............................................................................................................80
B.1.1 In a LINUX Environment ..............................................................................................80
B.1.2 In a Windows Environment .........................................................................................80
Appendix C Troubleshooting/Technical Support 81
C.1 Frequently Asked Questions (FAQ) ........................................................................................81
C.2 Documentation .......................................................................................................................81
C.3 Contact Information ................................................................................................................82
C.4 Warranty .................................................................................................................................83
C.4.1 Warranty & RMA Returns within the United States ......................................................83
C.4.2 Warranty & RMA Returns outside of the United States ...............................................83
C.4.3 Spare in the Air Policy ..................................................................................................84
C.4.4 Return and Restocking Policy ......................................................................................84
C.4.5 Warranty and RMA Returns Page ...............................................................................84
Index 85
Operations Guide 930242A-D CyberData Corporation
1 Product Overview
VoIP INTERCOM, PoE
WITH INTRUSION DETECTION
010935 / 021043D
WWW.CYBERDATA.NET
035000001
Model number
1.1 How to Identify This Product
To identify the VoIP Intercom, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 010935.
Figure 1-1. Model Number Label
1
Operations Guide 930242A-D CyberData Corporation
1.2 Typical System Installation
802.3af Compliant Ethernet Hub
VoIP Intercom
IP Phone IP PBX Server
12 34 56
Door Strike
VoIP Intercom
Generic PoE Hub
IP Phone IP PBX Server
12 34 56
Speaker
Loudspeaker
Strobe Light
Amplifier
IP Phone
IP Phone
Generic PoE Hub
VoIP Intercom
IP Phone IP PBX Server
12 34 56
The Voice-over-IP (VoIP) Intercom is a SIP endpoint designed to provide VoIP phone connectivity in a tamper proof and secure package.
Figure 1-2, Figure 1-3, and Figure 1-4 illustrate how the VoIP Intercoms can be installed as part of a
VoIP phone system.
Figure 1-2. Typical Installation—Door Entry/Access Control
Product Overview
How to Identify This Product
2
Figure 1-3. Typical Installation—Mass Notification
Figure 1-4. Typical Installation—Emergency Phone
Operations Guide 930242A-D CyberData Corporation
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
Product Overview
How to Identify This Product
Warnin g
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warnin g
Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.
Warnin g
Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.
3
Operations Guide 930242A-D CyberData Corporation
SIP
Dual speeds of 10 Mbps and 100 Mbps
802.3af compliant
2 gang outlet box size
Adaptive full duplex voice operation
Network/Web management
Network adjustable speaker volume adjustment
Network configurable door or intrusion sensor settings
Network configurable relay activation settings
Dial Out Extension supports the addition of comma delimited pauses before sending additional DTMF tones
Network configurable microphone input sensitivity adjustment
Network downloadable product firmware
Doubles as a paging speaker
Call button
Call activity indicator (light)
Tamper proof design
One dry contact relay for auxiliary control
Autoprovisioning
Configurable audio files
Night Ringer
Three year warranty
Peer-to-peer capable
Door closure and tamper alert signal
Optional Torx screws with driver kit
1.3 Product Features
Product Overview
How to Identify This Product
4
Operations Guide 930242A-D CyberData Corporation
1.4 Supported Protocols
The Intercom supports:
SIP
HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Intercom operations.
DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
TFTP Client
Facilitates hosting for the Autoprovisioning configuration file.
RTP
RTP/AVP - Audio Video Profile
Facilitates autoprovisioning configuration values on boot
Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
Product Overview
How to Identify This Product
5
1.5 Supported SIP Servers
Go to the following link to find the VoIP Intercom product page which will have information on how to configure the VoIP Intercom for various supported SIP servers:
http://www.cyberdata.net/support/server/index.html
Operations Guide 930242A-D CyberData Corporation
1.6 Product Specifications
Category Specification
Speaker Output
Ethernet I/F
Protocol SIP RFC 3261 Compatible
Power Input
Operating Temperature
Payload Types
Regulatory Compliance
Part Number 010935
Dimensions 5” x 5” x 2.5”
Weight
Auxiliary Relay
1 Watt Peak Power
10/100 Mbps
PoE 802.3af compliant
or +5 volts at 1000m
-10
G711, A-law and µ-law
FCC Class A, UL 60950
1.6 lbs./shipping weight of 2.2 lbs.
(0.7 kg/shipping weight of 1.0kg)
1A at 30 VDC
o
C to 50o C (14o F to 122o F)
Product Overview
How to Identify This Product
6
Operations Guide 930242A-D CyberData Corporation
1.7 Dimensions
DIMENSIONS ARE IN INCHES [MILLIMETER]
5.00 [127.0]
2.36 [60.0]
4.64 [117.8]
4.70 [119.3]
5.00 [127.0]
WALL CUTOUT
Figure 1-5. Dimensions—Size of Unit With Case
Product Overview
How to Identify This Product
7
Operations Guide 930242A-D CyberData Corporation
Figure 1-6. Dimensions—Size of Unit Without Gang Box
5.000 [127.0]
5.000 [127.0]
1.985 [50.4]
4.200 [106.7]
4.200 [106.7]
DIMENSIONS ARE IN INCHES [MILLIMETER]
Product Overview
How to Identify This Product
8
Operations Guide 930242A-D CyberData Corporation
2 Installing the VoIP Intercom
2.1 Parts List
Ta bl e 2-1 illustrates the SiP VoIP and PoE Speaker parts.
Table 2-1. Parts List
Quantity Part Name Illustration
1 Intercom Assembly
9
1 Installation Quick Reference Guide
1 Intercom Mounting Accessory Kit
Operations Guide 930242A-D CyberData Corporation
2.1 Intercom Setup
GENERAL ALERT
6
5
4
3
2
1
Alternate Power Inp ut : 1 = +5V at 1000 mA 2 = Power Ground
Re l ay Co n t ac t : (2A at 30 VDC or 0.4A at 125 VAC
3 = Normally Open Common 4 = Normally Open Contact 5 = Door Sense Input 6 = Door Sense Ground Reference
J3 Term i nal Blo ck
Wir e i n,
3
4
up t o 16 AWG
accept wire range
for continuous loads)
Accepts 16 AWG gauge wire
Relay Contact: (1A at 30 VDC for continuous loads) 3 = Normally Open Common 4 = Normally Open Contact
5 = Door Sense Input 6 = Door Sense Ground Reference
2 = Power Ground*
1 = +8 to +12VDC at 1000 mA
3
4
Alternate Power Input:
*Contacts 1 and 2 on the J3 terminal block are only for powering the Intercom from a non-PoE +12VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the Intercom and void the product warranty.
2.1.1 VoIP Intercom Connections
Figure 2-1 shows the pin connections on the J7 (terminal block). This terminal block can accept
16 AWG gauge wire.
Note As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal
block.
Caution
Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for powering the Intercom from a non-PoE +12VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the Intercom and void the product warranty.
Figure 2-1. VoIP Intercom Connections
Installing the VoIP Intercom
Intercom Setup
10
Operations Guide 930242A-D CyberData Corporation
2.1.2 Connecting the Intercom to the Auxiliary Relay
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
Warning
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC
voltages.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached
to the floor/wall in accordance with the installation instructions.
Installing the VoIP Intercom
Intercom Setup
11
Warning
Electrical Hazard: The relay contacts are dry and provided for a normally
open and momentarily closed configuration. Neither the alternate power input nor PoE power can be used to drive a door strike.
The VoIP Intercom incorporates an on-board relay which enables users to control an external relay for activating an auxiliary device such as an electric door strike (see
Intercom to the Auxiliary Relay").
The Intercom relay contacts are limited to 1A at 30 VDC. The Intercom relay activation time is selectable through the web interface and is controlled by DTMF tones generated from the phone being called. The DTMF tones are selectable from the web interface as well.
Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833
DTMF generation.
Figure 2.1.2, "Connecting the
Operations Guide 930242A-D CyberData Corporation
Installing the VoIP Intercom
Intercom Setup
Operations Guide 930242A-D CyberData Corporation
12
Figure 2-2. Auxiliary Relay Wiring Diagram
+
-
DC
POWER SUPPLY
30 VDC @ 1A
MAX.
IN
Switching Diode
High PIV UltraFast
Solid State
or
Mechanical
Relay
Controlled Device
Depending Upon
AC or DC rated
Output Contacts
Requirements
Power Source
AC or DC
Controlled Device
Such As
Electric Door Strike
or
Strobe Light
( )
OUT
Example of External Relay (not supplied)
Intercom PCB
Auxiliary Relay Wiring Contacts
1
2
3
4
VoIP Intercom
5
6
2.1.3 Identifying the VoIP Intercom Connectors
See the following Figures and Tables to identify the connectors and functions.
Figure 2-3. J2, J5, and J6 Connector Locations
Installing the VoIP Intercom
Intercom Setup
13
.
Table 2-2. Connector Functions
Connector Function
J2 Call Button. LED Interface
J5 Microphone Interface
J6 Speaker Interface
Operations Guide 930242A-D CyberData Corporation
Figure 2-4. Connector Locations
Installing the VoIP Intercom
Intercom Setup
14
Table 2-3. Connector Functions
Connector Function
J1 PoE Network Connection (RJ-45 ethernet)
J3 Terminal Block (see Figure 2-1)
J4 Factory Only
J8 Factory Only
JP0 Factory Only
JP1 Factory Only
JP2 Factory Only
JP3 Factory Only
JP4 Factory Only
JP5 Factory Only
JP6 Factory Only
JP7 Factory Only
JP8 Factory Only
JP9 Factory Only
JP10 Disables the intrusion sensor when installed.
SW1 RTFM (see Section 2.1.6, "RTFM Button")
Operations Guide 930242A-D CyberData Corporation
2.1.4 Call Button and the Call Button LED
Call Button and Call Button LED
2.1.4.1 Calling with the The Call Button
You may initiate a call by pressing the Call button.
An active call is indicated by the Call Button LED blinking at one second intervals.
The intercom can automatically answer an incoming call.
You can press the call button to terminate an active call.
2.1.4.2 Call Button LED Function
Upon initial power or reset, the call button LED will illuminate.
While the software is setting up the network, the call button led will blink rapidly (10 times/ second).
When the software has finished initialization the Call Button LED will blink twice.
When a call is established (not just ringing), the Call Button LED will blink.
On the Device Configuration Page, there is an option called Button Lit When Idle. This option sets the normal state for the call button led. The Call Button LED will still blink during initialization and calls.
The Call Button LED will flash briefly at the beginning of RTFM mode.
Installing the VoIP Intercom
Intercom Setup
15
Figure 2-5. Call Button and Call Button LED
Operations Guide 930242A-D CyberData Corporation
2.1.5 Network Connectivity, and Data Rate
Link
Activity
Ethernet
When you plug in the Ethernet cable or power supply:
The square, green Link light above the Ethernet port indicates that the network connection has been established (see auto-negotiated baud rate:
This light is yellow at 10 Mbps.
It is orange at 100 Mbps.
Figure 2-6 and Figure 2-7). The Link light changes color to confirm the
Figure 2-6. Network Connector Prior to Installation
Installing the VoIP Intercom
Intercom Setup
16
Operations Guide 930242A-D CyberData Corporation
2.1.5.1 Verify Network Activity
The square, yellow Activity light blinks when there is network activity.
Figure 2-7. Network Connector
Installing the VoIP Intercom
Intercom Setup
17
Operations Guide 930242A-D CyberData Corporation
2.1.6 RTFM Button
GENERAL ALERT
When the Intercom is operational and linked to the network, use the Reset Test Function Management (R pins (see JP11 in Figure 2-9) on the Intercom board to announce and confirm the Intercom's IP Address and test the audio is working. Your intercom will have an RTMF button or a JP11 jumper but n
ot both.
Installing the VoIP Intercom
Intercom Setup
Caution
Your intercom will have either an RTFM button or two jumper pins labeled JP11 on the circuit board. If your intercom does not have an RTFM button, use JP11 for IP address announcement and factory reset functions. Intercoms with JP11 jumper pins instead of an SW1 switch correspond to part numbers 010935A, 010935B, 010935C, 010935D, and 010935E. You will need a jumper shunt to place over the JP11 jumper pins per the instructions below. Intercoms with an RTFM button correspond to part number 010935F.
TFM) button (see SW1 in Figure 2-8) or place a jumper shunt on the JP11 jumper
18
Note You must do these tests prior to
Figure 2-8. RTFM Button (SW1)
final assembly.
Operations Guide 930242A-D CyberData Corporation
Figure 2-9. Jumper on JP11
Installing the VoIP Intercom
Intercom Setup
19
Operations Guide 930242A-D CyberData Corporation
2.1.7 Announcing the IP Address
To announce a device’s current IP address, first determine if you have an Intercom with an RTFM button (see SW1 in
If you have an Intercom that has an RTFM button, then see Section 2.1.7.1, "Intercom with an
RTFM Button".
If you have an Intercom that has a jumper and does not have an RTFM button, then see Section
2.1.7.2, "Intercom with a Jumper and No RTFM Button".
2.1.7.1 Intercom with an RTFM Button
1. If you have an Intercom with an RTFM button, then press and hold the RTFM button (see SW1
Figure 2-10) until the IP address is announced.
in
2. Release the Call Button after the IP address is announced.
Figure 2-10), and then do one of the following:
Figure 2-10. RTFM Button (SW1 Button)
Installing the VoIP Intercom
Intercom Setup
20
Operations Guide 930242A-D CyberData Corporation
2.1.7.2 Intercom with a Jumper and No RTFM Button
1. If you have an Intercom with a jumper and no RTFM button, then install a jumper on JP11. See
JP11 in
2. Wait until the IP address is announced.
3. Remove the jumper and restart the unit.
Figure 2-11.
Figure 2-11. Jumper on JP11
Installing the VoIP Intercom
Intercom Setup
21
2.1.8 Restore the Factory Default Settings
When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state. To restore the factory default settings on your device, do one of the following:
If you have an Intercom that has an RTFM Button, then see Section 2.1.8.1, "Intercom with an
RTFM Button".
If you have an Intercom that has a jumper and does not have an RTFM button, then see Section
2.1.8.2, "Intercom with a Jumper".
Note Each Intercom is delivered with factory set default values.
Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
Operations Guide 930242A-D CyberData Corporation
2.1.8.1 Intercom with an RTFM Button
Complete the following steps to restore defaults on an Intercom that has an RTFM button:
1. Press and hold the RTFM button (SW1 in Figure 2-12) until the Intercom announces the IP address.
Figure 2-12. RTFM Button (SW1 Button)
Installing the VoIP Intercom
Intercom Setup
22
Operations Guide 930242A-D CyberData Corporation
2. The Call Button LED (see Figure 2-13) on the front will blink quickly.
Call Button and Call Button LED
3. Press and hold the Call Button until "restoring defaults" is announced.
Figure 2-13. Call Button and Call Button LED
Installing the VoIP Intercom
Intercom Setup
23
4. Release the Call Button and wait for the Intercom to reboot.
Operations Guide 930242A-D CyberData Corporation
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