CyberData 011211x Operation Manual

VoIP V3 Indoor Intercom

The IP Endpoint Company

Operations Guide

Part #011211*, RAL 9003, Signal White Color

*Replaces #011111

Document Part #930500I

for Firmware Version 8.0.0



CyberData Corporation

3 Justin Court

Monterey, CA 93940

[phone]

VoIP V3 Indoor Intercom Operations Guide 930500I

Technical Support 


The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:

http://www.cyberdata.net/support/contactsupportvoip.php




Phone: [phone], Ext. 333
Email: [e-mail]
Fax: [phone]
Company and product information is at www.cyberdata.net.

Part # 011211*
*Replaces 011111.

COPYRIGHT NOTICE:
© 2014, CyberData Corporation, ALL RIGHTS RESERVED.

This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.

The IP Endpoint Company

CyberData Corporation 930500I Operations Guide

Pictorial Alert Icons

GENERAL ALERT

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.

General Alert

This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.

Ground

This pictoral alert indicates the Earth grounding connection point.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.

CyberData Corporation 930500I Operations Guide

Important Safety Instructions

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

14. WARNING: The VoIP V3 Indoor Intercom enclosure is not rated for any AC voltages!

Warn in g

Electrical Hazard: This product should be installed by a licensed electrician according to

all local electrical and building codes.

Warn in g

Electrical Hazard: To prevent injury, this apparatus must be securely attached to the

floor/wall in accordance with the installation instructions.

Warn in g

The PoE connector is intended for intra-building connections only and does not route to the
outside plant.

CyberData Corporation 930500I Operations Guide

Revision Information

Revision 930500I, which was released on April 17, 2014 and corresponds to firmware version 8.0.0,
has the following changes:

• Updates Section 2.3.4, "Link and Activity LEDs"

• Updates Section 2.4.3, "Log in to the Configuration Home Page"

• Updates Section C.4, "Warranty"

Operations Guide 930500I CyberData Corporation

Contents

Chapter 1 Product Overview 1

1.1 How to Identify This Product .....................................................................................................1

1.2 Typical System Installation .......................................................................................................2

1.3 Product Features ......................................................................................................................3

1.4 Supported Protocols .................................................................................................................4

1.5 Supported SIP Servers .............................................................................................................4

1.6 Product Specifications ..............................................................................................................5

Chapter 2 Installing the VoIP V3 Indoor Intercom 6

2.1 Parts List ..................................................................................................................................6

2.2 Intercom Components ..............................................................................................................7

2.3 Intercom Setup .........................................................................................................................9

2.4 Configure the Intercom Parameters ......................................................................................17

2.5 Upgrade the Firmware and Reboot the Intercom ...................................................................54

2.6 Command Interface ................................................................................................................57

i

2.2.1 Call Button and the Call Button LED ..............................................................................8

2.3.1 Intercom Connections ....................................................................................................9

2.3.2 Connecting the Intercom to the Auxiliary Relay ...........................................................10

2.3.3 Identifying the VoIP Intercom Connectors ....................................................................12

2.3.4 Link and Activity LEDs .................................................................................................14

2.3.5 RTFM Button ................................................................................................................15

2.3.6 Adjust the Volume ........................................................................................................16

2.4.1 Factory Default Settings ...............................................................................................17

2.4.2 Intercom Web Page Navigation ....................................................................................18

2.4.3 Log in to the Configuration Home Page .......................................................................19

2.4.4 Configure the Device ....................................................................................................22

2.4.5 Configure the Network Parameters .............................................................................25

2.4.6 Configure the SIP Parameters .....................................................................................27

2.4.7 Configure the Nightringer Parameters ..........................................................................32

2.4.8 Configure the Sensor Configuration Parameters ..........................................................34

2.4.9 Configure the Multicast Parameters .............................................................................37

2.4.10 Configure the Audio Configuration Parameters ..........................................................39

2.4.11 Configure the Event Parameters ................................................................................44

2.4.12 Configure the Autoprovisioning Parameters ...............................................................49

2.5.1 Uploading the Firmware ...............................................................................................54

2.5.2 Reboot the Intercom .....................................................................................................56

2.6.1 Command Interface Post Commands ..........................................................................57

Appendix A Mounting the Indoor Intercom 61

A.1 Wall Mounting Components ...................................................................................................61

A.2 Cable Connections .................................................................................................................62

A.3 Wall Mounting Option .............................................................................................................63

A.4 Gang Box Option ....................................................................................................................64

A.5 Wall Cutout Dimensions .........................................................................................................65

A.6 PCB Dimensions ....................................................................................................................66

Appendix B Setting up a TFTP Server 67

B.1 Set up a TFTP Server ............................................................................................................67

B.1.1 In a LINUX Environment ..............................................................................................67

B.1.2 In a Windows Environment .........................................................................................67

Operations Guide 930500I CyberData Corporation

Appendix C Troubleshooting/Technical Support 68

C.1 Frequently Asked Questions (FAQ) ........................................................................................68

C.2 Documentation .......................................................................................................................68

C.3 Contact Information ................................................................................................................69

C.4 Warranty .................................................................................................................................70

C.4.1 Warranty & RMA Returns within the United States ......................................................70

C.4.2 Warranty & RMA Returns outside of the United States ...............................................71

C.4.3 Spare in the Air Policy ..................................................................................................71

C.4.4 Return and Restocking Policy ......................................................................................71

C.4.5 Warranty and RMA Returns Page ...............................................................................71

Index 72

ii

Operations Guide 930500I CyberData Corporation

1 Product Overview

VoIP V3 INTERCOM, PoE, INDOOR ON-

LY,RAL 9003,RoHS COMPLIANT

011211A / 021078C

WWW.CYBERDATA.NET

211000001

Model number

1.1 How to Identify This Product

To identify the VoIP V3 Indoor Intercom, look for a model number label similar to the one shown in

Figure 1-1. The model number on the label should be 011211.

Figure 1-1. Model Number Label

1

Operations Guide 930500I CyberData Corporation

1.2 Typical System Installation

Door Strike

VoIP Intercom

VoIP Intercom

IP Phone

IP PBX Server

Generic PoE Switch

12 34 56

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

The Voice-over-IP (VoIP) VoIP V3 Indoor Intercom is a SIP endpoint designed to provide VoIP phone
connectivity in a tamper proof and secure package.

Figure 1-2 illustrates how the VoIP V3 Indoor Intercom can be installed as part of a VoIP phone

system.

Figure 1-2. Typical Installation—Door Entry/Access Control

Product Overview

Typical System Installation

2

Warnin g

Electrical Hazard: The VoIP V3 Indoor Intercom enclosure is not rated for any AC

voltages.

Warnin g

Electrical Hazard: This product should be installed by a licensed electrician

according to all local electrical and building codes.

Warnin g

Electrical Hazard: To prevent injury, this apparatus must be securely attached to

the floor/wall in accordance with the installation instructions.

Warnin g

The PoE connector is intended for intra-building connections only and does not
route to the outside plant.

Operations Guide 930500I CyberData Corporation

1.3 Product Features

The VoIP V3 Indoor Intercom has the following features:

• Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters
are entered statically into the CyberData product's internal webpage.

• SIP compliant

• Dual speeds of 10 Mbps and 100 Mbps

• PoE 802.3af-enabled (Powered-over-Ethernet)

• Adaptive full duplex voice operation

• Network/Web management

• Network configurable speaker volume

• Network configurable door or intrusion sensor settings

• Network configurable relay activation settings

• Dial out extension supports the addition of comma delimited pauses before sending additional
DTMF tones

• Network configurable microphone input sensitivity adjustment

• Network downloadable product firmware

• Doubles as a paging speaker

• Call button

• Call activity indicator (Call Button LED)

• Tamper proof design

• Concurrent SIP and multicast paging

• Dry contact relay for auxiliary control

• Autoprovisioning

• Configurable audio files

• Night Ringer

• Door closure and tamper alert signal

• Peer-to-peer capable

Product Overview

Product Features

3

Operations Guide 930500I CyberData Corporation

1.4 Supported Protocols

The Intercom supports:

•SIP

• HTTP Web-based configuration

Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.

• DHCP Client

Dynamically assigns IP addresses in addition to the option to use static addressing.

• TFTP Client

Facilitates hosting for the Autoprovisioning configuration file.

•RTP

• RTP/AVP - Audio Video Profile

• Facilitates autoprovisioning configuration values on boot

• Packet Time 20 ms

• Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

Product Overview

Supported Protocols

4

1.5 Supported SIP Servers

The following link contains information on how to configure the Intercom for the supported SIP
servers:

http://www.cyberdata.net/support/voip/server.html

Operations Guide 930500I CyberData Corporation

1.6 Product Specifications

Category Specification

Speaker Output 1 Watt Peak Power

Ethernet I/F 10/100 Mbps

Protocol SIP RFC 3261 Compatible

Power Input PoE 802.3af compliant 

Operating Temperature -10o C to 50o C (14o F to 122o F)

Payload Types G711, A-law and µ-law

Regulatory Compliance FCC Class A, UL 60950

Auxiliary Relay 1A at 30 VDC

Dimensions 5.118” x 5.118” x 2.25” (H x W x D)

Weight 0.71 lbs./shipping weight of 1.1 lbs.

Part Number 011211

Table 1-1. Specifications

or 8 to 12 VDC at 1000 mA

(0.32 kg/shipping weight of 0.5 kg)

a

Product Overview

Product Specifications

5

a.This number replaces the 011111 number.

Figure 1-3.

Operations Guide 930500I CyberData Corporation

2 Installing the VoIP V3 Indoor Intercom

2.1 Parts List

Ta bl e 2-1 illustrates the VoIP V3 Indoor Intercom parts.

Table 2-1. Parts List

Quantity Part Name Illustration

1 Intercom Assembly

6

1 Installation Quick Reference Guide

1 Intercom Mounting Accessory Kit

Operations Guide 930500I CyberData Corporation

2.2 Intercom Components

Call Button

Speaker

See Section 2.2.1, "Call Button

and the Call Button LED" for 

information about the functionality
of the Call Button.

Figure 2-1 shows the components of the Intercom.

Figure 2-1. Intercom Components

Installing the VoIP V3 Indoor Intercom

7

Operations Guide 930500I CyberData Corporation

2.2.1 Call Button and the Call Button LED

Call Button and Call Button LED

2.2.1.1 Calling with the The Call Button

• You may initiate a call by pressing the Call button.

• An active call is indicated by the Call Button LED blinking at one second intervals.

• The Intercom can automatically answer an incoming call.

• You can press the Call button to terminate an active call whether the call was an incoming call or
a call that was initiated by you.

2.2.1.2 Call Button LED Function

• Upon initial power or reset, the Call Button LED will illuminate.

• When the software has finished initialization, the Call Button LED will blink twice.

• When a call is established (not just ringing), the Call Button LED will blink.

• On the Device Configuration Page, there is an option called Button Lit When Idle. This option
sets the normal state for the indicator light. The Call Button LED will still blink during initialization
and calls.

• The Call Button LED flashes briefly at the beginning of RTFM mode.

Installing the VoIP V3 Indoor Intercom

Call Button and the Call Button LED

8

Figure 2-2. Call Button and Call Button LED

Operations Guide 930500I CyberData Corporation

2.3 Intercom Setup

GENERAL ALERT

J3 Terminal Block

1

6

Wire (IN)
Terminal Block
can accept
16 AWG wire

Relay Contact:
(1 A at 30 VDC for continuous loads)
3 = Normally Open Common
4 = Normally Open Contact

5 = Door Sense Input
6 = Door Sense Ground Reference

2 = Power Ground*

1 = 8 to 12 VDC at 1000 mA*

3

4

Alternate Power Input:

*Contacts 1 and 2 on the J3 terminal block are only for
powering the Intercom from a non-PoE 12 VDC power
source as an alternative to Network PoE power. Use of
these contacts for any other purpose will damage the
Intercom and void the product warranty.

2.3.1 Intercom Connections

Figure 2-3 shows the pin connections on the J3 (terminal block). This terminal block can accept 

16 AWG gauge wire.

Installing the VoIP V3 Indoor Intercom

Intercom Connections

9

Note As an alternative to using PoE power, you can supply 8 to 12 VDC at 100

0 mA into the

terminal block.

Caution

Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for
powering the Intercom from a non-PoE 12 VDC power source as an alternative to
Network PoE power. Use of these contacts for any other purpose will damage the
Intercom and void the product warranty.

Figure 2-3. Intercom Connections

Operations Guide 930500I CyberData Corporation

Connecting the Intercom to the Auxiliary Relay

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

2.3.2 Connecting the Intercom to the Auxiliary Relay

Warning

Electrical Hazard: The VoIP V3 Indoor Intercom enclosure is not rated for any

AC voltages.

Warning

Electrical Hazard: This product should be installed by a licensed electrician

according to all local electrical and building codes.

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached

to the floor/wall in accordance with the installation instructions.

Installing the VoIP V3 Indoor Intercom

10

Warning

Electrical Hazard: The relay contacts are dry and provided for a normally

open and momentarily closed configuration. Neither the alternate power input
nor PoE power can be used to drive a door strike.

Warning

The PoE connector is intended for intra-building connections only and does not
route to the outside plant.

The VoIP Intercom incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike (see

Wiring Diagram").

The Intercom relay contacts are limited to 1A at 30 VDC. The Intercom relay activation time is
selectable through the web interface and is controlled by DTMF tones generated from the phone
being called. The DTMF tones are selectable from the web interface as well.

Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833

DTMF generation.

Figure 2-4, "Auxiliary Relay

Operations Guide 930500I CyberData Corporation

Installing the VoIP V3 Indoor Intercom

Intercom Setup

Operations Guide 930500I CyberData Corporation

11

Figure 2-4. Auxiliary Relay Wiring Diagram

+

-

DC

POWER SUPPLY

30 VDC @ 1A

MAX.

IN

Switching Diode

High PIV UltraFast

Solid State

or

Mechanical

Relay

Controlled Device

Depending Upon

AC or DC rated

Output Contacts

Requirements

Power Source

AC or DC

Controlled Device

Such As

Electric Door Strike

or

Strobe Light

( )

OUT

Example of External Relay (not supplied)

Intercom PCB

Auxiliary Relay Wiring Contacts

2
1

3

4

5

6

2.3.3 Identifying the VoIP Intercom Connectors

J2

J7

J6

J10

See the following Figures and Tables to identify the connectors and functions.

Figure 2-5. Connector Locations

Installing the VoIP V3 Indoor Intercom

Identifying the VoIP Intercom Connectors

12

Table 2-2. Connector Functions

Connector Function

J2 Call Button. LED Interface

J6 Microphone Interface

J7 Speaker Interface

J10 Proximity Sensor Interface - N/A

Operations Guide 930500I CyberData Corporation

Installing the VoIP V3 Indoor Intercom

J3

J1

JP1

JP5

J4

JP7

JP10 (2 Pin)

J5 (8 Pin)

Identifying the VoIP Intercom Connectors

Figure 2-6. Connector Locations

13

Table 2-3. Connector Functions

Connector Function

J1 PoE Network Connection (RJ-45 ethernet)

J3 Terminal Block (see Figure 2-3)

J4 Factory Only—Console Port

J5 Factory Only—JTAG

JP1 Factory Only—Reset

JP5 Factory Only—Watch Dog

JP7 Factory Only—Boot Mode

JP10 Disables the intrusion sensor when installed.

Operations Guide 930500I CyberData Corporation

2.3.4 Link and Activity LEDs

Link

Activity

When you connect the Ethernet cable or power supply to the Intercom, the following occurs:

• The square, GREEN Link LED above the Ethernet port (Figure 2-7) indicates that the network
connection has been established.

• The square, YELLOW Activity LED (see Figure 2-7) blinks when there is network activity.

Figure 2-7. Network LEDs

Installing the VoIP V3 Indoor Intercom

Link and Activity LEDs

14

Operations Guide 930500I CyberData Corporation

2.3.5 RTFM Button

When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) button (see SW1 in
confirm the Intercom’s IP Address and test that the audio is working.

Note You must do these tests prior to final assembly.

Figure 2-8) on the Intercom board to announce and

Figure 2-8. RTFM Button (SW1)

Installing the VoIP V3 Indoor Intercom

RTFM Button

15

2.3.5.1 Announcing the IP Address

To announce a device’s current IP address:

1. Press and release the RTFM button (see SW1 in Figure 2-9) within a five second window.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default

to 10.10.10.10 if a DHCP server is not present).

Note Pressing and holding the RTFM button for longer than five seconds will restore the device to

the factory default settings.

Figure 2-9. RTFM Button (SW1)

Operations Guide 930500I CyberData Corporation

2.3.5.2 Restoring the Factory Default Settings

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.

Note Each Intercom is delivered with factory set default values.

To restore the factory default settings:

1. Press and hold the RTFM button (see SW1 in Figure 2-10) for more than five seconds.

2. The device announces that it is restoring the factory default settings.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default

to 10.10.10.10 if a DHCP server is not present).

Figure 2-10. RTFM Button

Installing the VoIP V3 Indoor Intercom

Adjust the Volume

16

2.3.6 Adjust the Volume

You can adjust the volume through the Speaker Volume setting on the Device Configuration Page.

Operations Guide 930500I CyberData Corporation

2.4 Configure the Intercom Parameters

To configure the Intercom online, use a standard web browser.

Installing the VoIP V3 Indoor Intercom

Factory Default Settings

17

Configure each Intercom and verify its operation bef
an Intercom, refer to Appendix A, "Mounting the Indoor Intercom"for instructions.

2.4.1 Factory Default Settings

All Intercoms are initially configured with the following default IP settings:

When configuring more than one Intercom, attach the Intercoms to the network and configure one at
a

time to avoid IP address conflicts.

Parameter Factory Default Setting

IP Addressing DHCP

IP Address

Web Access Username admin

Web Access Password admin

Subnet Mask

Default Gateway

ore you mount it. When you are ready to mount

Table 2-4. Factory Default Settings

a

a

a

10.10.10.10

255.0.0.0

10.0.0.1

a. Default if there is not a DHCP server present.

Operations Guide 930500I CyberData Corporation

2.4.2 Intercom Web Page Navigation

Ta bl e 2-5 shows the navigation buttons that you will see on every Intercom web page.

Table 2-5. Web Page Navigation

Web Page Item Description

Installing the VoIP V3 Indoor Intercom

Intercom Web Page Navigation

Link to the Home page.

Link to the Device Configuration page.

18

Link to the Ne

Link to go to the SIP Configuration page.

Link to go to the Nightring

Link to the Sen

Link to the Mul

Link to the A

Link to the Ev

Link to the Autoprovisioning Configuration
page.

Link to the Update F

tworking page.

er page.

sor Configuration page.

ticast Configuration page.

udio Configuration page.

ent Configuration page.

irmware page.

Operations Guide 930500I CyberData Corporation