CyberData 011111 series, 011211 series Operation Manual

VoIP Indoor Intercom

The IP Endpoint Company

Operations Guide

Part #011111*, RAL 9003, Signal White Color

Document Part #930260U

for Firmware Version 6.3.0

*Replaces #011030

CyberData Corporation

3 Justin Court

Monterey, CA 93940

[phone]

PoE VoIP Intercom Operations Guide 930260U

Technical Support

The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:

http://www.cyberdata.net/support/contactsupportvoip.html

Phone: [phone], Ext. 333
Email: [e-mail]
Fax: [phone]
Company and product information is at www.cyberdata.net.

Part # 011111*
*Replaces 011030.

COPYRIGHT NOTICE:
© 2012, CyberData Corporation, ALL RIGHTS RESERVED.

This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.

The IP Endpoint Company

CyberData Corporation 930260U Operations Guide

Important Safety Instructions

GENERAL ALERT

GENERAL ALERT

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

Warning

Electrical Hazard: This product should be installed by a licensed electric ian
according to all local electrical and building codes.

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the fl o o r /wall in ac co r dance with the installation instruction s.

CyberData Corporation 930260U Operations Guide

Pictorial Alert Icons

GENERAL ALERT

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.

General Alert

This pictor al alert indicate s a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.

Ground

This pictor al alert indicates the Earth ground ing connection point.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.

CyberData Corporation 930260U Operations Guide

Revision Information

Revision 930260U, released on April 27, 2012, corresponds to firmware version 6.3.0 and has the
following changes:

•Updates Ta bl e 2-19, "Command Interface Post Commands".

Operations Guide 930260U CyberData Corporation

Contents

Chapter 1 Product Overview 1

1.1 How to Identify This Product ..............................................................................................................1

1.2 Typical System Installation ...................................................................................................................2

1.3 Product Features ....................................................................................................................................3

1.4 Supported Protocols ..............................................................................................................................4

1.5 Supported SIP Servers ...........................................................................................................................4

1.6 Product Specifications ...........................................................................................................................4

1.7 Dimensions .............................................................................................................................................5

1.8 Label Size .................................................................................................................................................6

Chapter 2 Installing the VoIP Indoor Intercom 7

2.1 Parts List ..................................................................................................................................................7

2.2 Intercom Setup .......................................................................................................................................8

2.3 Configure the Intercom Parameters .................................................................................................22

2.4 Upgrade the Firmware and Reboot the Intercom ...........................................................................62

2.5 Command Interface .............................................................................................................................65

i

2.2.1 VoIP Intercom Connections .......................................................................................................8

2.2.2 Connecting a Device to the Auxiliary Relay ...........................................................................9

2.2.3 Identifying the VoIP Intercom Connectors ............................................................................10

2.2.4 Call Button and the Call Button LED .....................................................................................12

2.2.5 Network Connectivity, and Data Rate ...................................................................................13

2.2.6 RTFM Button ..............................................................................................................................15

2.2.7 Announcing the IP Address ....................................................................................................16

2.2.8 Restore the Factory Default Settings ......................................................................................18

2.2.9 Adjust the Volume ....................................................................................................................21

2.3.1 Intercom Web Page Navigation ..............................................................................................23

2.3.2 Log in to the Configuration Home Page ................................................................................24

2.3.3 Configure the Device ................................................................................................................27

2.3.4 Configure the Network Parameters ......................................................................................30

2.3.5 Configure the SIP Parameters .................................................................................................32

2.3.6 Configure the Nightringer Parameters ..................................................................................37

2.3.7 Configure the Sensor Configuration Parameters .................................................................39

2.3.8 Configure the Multicast Parameters .......................................................................................42

2.3.9 Configure the Audio Configuration Parameters ..................................................................45

2.3.10 Configure the Event Parameters ...........................................................................................52

2.3.11 Configure the Autoprovisioning Parameters ......................................................................57

2.4.1 Reboot the Intercom ..................................................................................................................64

Appendix A Mounting the Indoor Intercom 66

A.1 Mount the Intercom ...........................................................................................................................66

Appendix B Setting up a TFTP Server 70

B.1 Set up a TFTP Server ...........................................................................................................................70

B.1.1 In a LINUX Environment ........................................................................................................70

B.1.2 In a Windows Environment ...................................................................................................70

Appendix C Troubleshooting/Technical Support 71

C.1 Frequently Asked Questions (FAQ) .................................................................................................71

C.2 Documentation ....................................................................................................................................71

C.3 Contact Information ............................................................................................................................72

Operations Guide 930260U CyberData Corporation

C.4 Warranty ...............................................................................................................................................73

C.4.1 Warranty & RMA Returns within the United States ...........................................................73

C.4.2 Warranty & RMA Returns Outside of the United States ....................................................73

C.4.3 Spare in the Air Policy .............................................................................................................73

C.4.4 Return and Restocking Policy ................................................................................................74

C.4.5 Warranty and RMA Returns Page .........................................................................................74

Index 75

ii

Operations Guide 930260U CyberData Corporation

1 Product Overview

INTERCOM, VoIP INDOOR PoE, RoHS

011111A / 021490L

WWW.CYBERDATA.NET

111000001

Model number

1.1 How to Identify This Product

To identify the VoIP Indoor Intercom, look for a model number label similar to the one shown in

Figure 1-1. The model number on the label should be 011111.

Figure 1-1. Model Number Label

1

Operations Guide 930260U CyberData Corporation

1.2 Typical System Installation

Door Strike

VoIP Intercom

VoIP Intercom

IP Phone

IP PBX Server

Generic PoE Switch

12 34 56

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

The Voice-over-IP (VoIP) VoIP Indoor Intercom is a SIP endpoint designed to provide VoIP phone
connectivity in a tamper proof and secure package.

Figure 1-2 illustrates how the VoIP Indoor Intercom can be installed as part of a VoIP phone system.

Figure 1-2. Typical Installation—Door Entry/Access Control

Product Overview

How to Identify This Product

2

Warning

Electrica l Hazard: The VoIP Intercom enclosure is not rated for any AC voltag es.

Warning

Electrica l Hazard: This product should be ins talled by a licensed electrician
according to al l local electrical and building codes.

Warning

Electrica l Hazard: To prevent injury, this apparatus must be se curely attached to
the floor/wall in accordance with the installation instructions.

Operations Guide 930260U CyberData Corporation

1.3 Product Features

●

SIP

●

Dual speeds of 10 Mbps and 100 Mbps

●

802.3af compliant

●

2 gang outlet box size

●

Adaptive full duplex voice operation

●

Network/Web management

●

Network adjustable speaker volume
adjustment

●

Network configurable door or intrusion
sensor settings

●

Network configurable relay activation
settings

●

Dial Out Extension supports the addition of
comma delimited pauses before sending
additional DTMF tones

●

Network configurable microphone input
sensitivity adjustment

●

Network downloadable product firmware

●

Doubles as a paging speaker

●

Call button

●

Call activity indicator (light)

●

Tamper proof design

●

One dry contact relay for auxiliary control

●

Autoprovisioning

●

Configurable audio files

●

Night Ringer

●

Three year warranty

●

Peer-to-peer capable

●

Door closure and tamper alert signal

Product Overview

How to Identify This Product

3

Operations Guide 930260U CyberData Corporation

1.4 Supported Protocols

The Intercom supports:

● SIP

● HTTP Web-based configuration

Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.

● DHCP Client

Dynamically assigns IP addresses in addition to the option to use static addressing.

● TFTP Client

Facilitates hosting for the Autoprovisioning configuration file.

● RTP

● RTP/AVP - Audio Video Profile

● Facilitates autoprovisioning configuration values on boot

● Packet Time 20 ms

● Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

Product Overview

How to Identify This Product

4

1.5 Supported SIP Servers

The following link contains information on how to configure the Intercom for the supported SIP
servers:

http://www.cyberdata.net/support/voip/server.html

1.6 Product Specifications

Category Specification

Speaker Output 1 Watt Peak Power

Network Rate 10/100 Mbps

Power Requirement PoE 802.3af compliant

or +5 volts at 1000mA

Protocol SIP

Part Number 011111

Dimensions 4.53” x 4.53” x 2.11” (H x W x D)

Weight

Auxiliary Relay

0.71 lbs./shipping weight of 1.1 lbs.

(0.32 kg/shipping weight of 0.5 kg)

1A at 30 VDC

Operations Guide 930260U CyberData Corporation

1.7 Dimensions

4.53 [115.0]

4.53 [115.0]

2.22 [56.3]
DIMENSIONS ARE IN INCHES [MILLIMETER]

Figure 1-3. Dimensions

Product Overview

How to Identify This Product

5

Operations Guide 930260U CyberData Corporation

1.8 Label Size

Ø0.225

2.110

0.000

1.940

2.110

0.775

0.575

0.000

0.825

Ø0.875

R0.100

Figure 1-4. Label Size

Product Overview

How to Identify This Product

6

Operations Guide 930260U CyberData Corporation

2 Installing the VoIP Indoor Intercom

2.1 Parts List

Ta bl e 2-1 illustrates the SiP VoIP and PoE Speaker parts.

Table 2-1. Parts List

Quantity Part Name Illustration

1 Intercom Assembly

1 Installation Quick Reference Guide

7

1 Intercom Mounting Accessory Kit

Operations Guide 930260U CyberData Corporation

2.2 Intercom Setup

2.2.1 VoIP Intercom Connections

Figure 2-1 shows the pin connections on J3 (terminal block). This terminal block can accept

16 AWG gauge wire.

Note As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal

block.

Figure 2-1. VoIP Intercom Connections

Installing the VoIP Indoor Intercom

Parts List

8

Wire (IN)

Terminal Block

can accept

16 AWG wire

Alternate Power Input:
1 = +5 VDC at 1000 mA
2 = Power Ground

3

Relay Contact:
(1A at 30 VDC for Continuous Loads)
3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference

4

Terminal Block

Operations Guide 930260U CyberData Corporation

2.2.2 Connecting a Device to the Auxiliary Relay

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

+

-

DC

POWER SUPPLY

30 VDC @ 1A

MAX.

IN

Switching Diode

High PIV UltraFast

Solid State

or

Mechanical

Relay

Controlled Device

Depending Upon

AC or DC rated

Output Contacts

Requirements

Power Source

AC or DC

Controlled Device

Such As

Electric Door Strike

or

Strobe Light

( )

OUT

Example of External Relay (not supplied) Intercom PCB

Auxiliary Relay Wiring Contacts

The VoIP Intercom incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike. The Intercom relay contacts are
limited to 1 amp at 30VDC. The Intercom relay activation time is selectable through the web
interface and is controlled by DTMF tones generated from the phone being called. The DTMF tones
are selectable from the web interface as well.

Warning

Electrica l Hazard: The VoIP Intercom enclosure is not rated for any AC voltag es.

Warning

Electrica l Hazard: This product should be ins talled by a licensed electrician
according to al l local electrical and building codes.

Installing the VoIP Indoor Intercom

Parts List

9

Warning

Electrica l Hazard: To prevent injury, this apparatus must be se curely attached to
the floor/wall in accordance with the installation instructions.

Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833

DTMF generation.

Figure 2-2. Auxiliary Relay Wiring Diagram

Operations Guide 930260U CyberData Corporation

2.2.3 Identifying the VoIP Intercom Connectors

NEW DRAWING NEEDED?

See the following Figures and Tables to identify the connectors and functions.

Figure 2-3. J2, J5, and J6 Connector Locations

Installing the VoIP Indoor Intercom

Parts List

10

.

Table 2-2. Connector Functions

Connector Function

J2 Call Button. LED Interface

J5 Microphone Interface

J6 Speaker Interface

Operations Guide 930260U CyberData Corporation

Figure 2-4. Connector Locations

NEW DRAWING NEEDED?

SW1

Installing the VoIP Indoor Intercom

Parts List

11

Table 2-3. Connector Functions

Connector Function

J1 PoE Network Connection (RJ-45 ethernet)

J3 Terminal Block (see Figure 2-1)

J4 Factory Only

J8 Factory Only

JP4 Factory Only

JP5 Factory Only

JP6 Factory Only

JP10 Disables the intrusion sensor when installed.

SW1 RTFM (see Section 2.2.6, "RTFM Button")

Operations Guide 930260U CyberData Corporation

2.2.4 Call Button and the Call Button LED

Call Button and Call Button LED

2.2.4.1 Calling with the The Call Button

• You may initiate a call by pressing the Call button.

• An active call is indicated by the Call Button LED blinking at one second intervals.

• The Intercom will automatically answer an incoming call.

• You can press the Call button to terminate an active call whether the call was an incoming call
or a call that was initiated by you.

2.2.4.2 Call Button LED Function

• Upon initial power or reset, the Call Button LED will illuminate.

• When the software has finished initialization, the Call Button LED will blink twice.

• When a call is established (not just ringing), the Call Button LED will blink.

•On the Device Configuration Page, there is an option called Button Lit When Idle. This option
sets the normal state for the indicator light. The Call Button LED will still blink during
initialization and calls.

• The Call Button LED flashes briefly at the beginning of RTFM mode.

Installing the VoIP Indoor Intercom

Parts List

12

Figure 2-5. Call Button and Ca ll Button LED

Operations Guide 930260U CyberData Corporation

2.2.5 Network Connectivity, and Data Rate

When you plug in the Ethernet cable or power supply:

• The square, green Link light above the Ethernet port indicates that the network connection has
been established (see
auto-negotiated baud rate:

• This light is yellow at 10 Mbps.

• It is orange at 100 Mbps.

Figure 2-6 and Figure 2-7). The Link light changes color to confirm the

Figure 2-6. Network Connector Prior to Installation

Installing the VoIP Indoor Intercom

Parts List

13

Operations Guide 930260U CyberData Corporation

2.2.5.1 Verify Network Activity

The square, yellow Activity light blinks when there is network activity.

Figure 2-7. Network Connector

Installing the VoIP Indoor Intercom

Parts List

14

Operations Guide 930260U CyberData Corporation

2.2.6 RTFM Button

When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) switch (
Intercom’s IP Address and test that the audio is working.

Note You must do these tests prior to final assembly.

Installing the VoIP Indoor Intercom

Figure 2-8) on the Intercom board to announce and confirm the

Figure 2-8. RTFM Button

15

Parts List

Operations Guide 930260U CyberData Corporation

2.2.7 Announcing the IP Address

To announce a device’s current IP address, first determine if you have an Intercom with an RTFM
button (

2.2.7.1 Intercom with an RTFM Button

Figure 2-9), and then do one of the following:

• If you have an Intercom that has an RTFM button, then see Section 2.2.7.1, "Intercom with an

RTFM Button".

• If you have an Intercom that has a jumper and does not have an RTFM button, then see Section

2.2.7.2, "Intercom with a Jumper and No RTFM Button".

1. If you have an Intercom with an RTFM button, then press and hold the RTFM button
(Figure 2-9) until the IP address is announced.

2. Release the Call Button after the IP address is announced.

Figure 2-9. RTFM button

Installing the VoIP Indoor Intercom

Parts List

16

Operations Guide 930260U CyberData Corporation

2.2.7.2 Intercom with a Jumper and No RTFM Button

1. If you have an Intercom with a jumper and no RTFM button, then install a jumper on JP11. See
JP11 in

2. Wait until the IP address is announced.

3. Remove the jumper and restart the unit.

Figure 2-10.

Figure 2-10. Jumper on JP11

Installing the VoIP Indoor Intercom

Parts List

17

Operations Guide 930260U CyberData Corporation

2.2.8 Restore the Factory Default Settings

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state. To restore the factory default settings on your device, do one of the following:

• If you have an Intercom that has an RTFM button, then see Section 2.2.8.1, "Intercom with an

RTFM Button".

• If you have an Intercom that has a jumper and does not have an RTFM button, then see Section

2.2.8.2, "Intercom with a Jumper".

Note Each Intercom is delivered with factory set default values.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default

to 10.10.10.10 if a DHCP server is not present).

2.2.8.1 Intercom with an RTFM Button

Complete the following steps to restore defaults on an Intercom that has an RTFM button:

1. Press and hold the RTFM button (Figure 2-11) until the Intercom announces the IP address.

Installing the VoIP Indoor Intercom

Parts List

18

Figure 2-11. RTFM Button

Operations Guide 930260U CyberData Corporation

Installing the VoIP Indoor Intercom

Call Button and Call Button LED

2. The Call Button LED (see Figure 2-12) on the front will blink quickly.

3. Press and hold the Call Button until "restoring defaults" is announced.

Figure 2-12. Call Button and Call Button LED

19

Parts List

4. Release the Call Button and wait for the Intercom to reboot.

Operations Guide 930260U CyberData Corporation