CyberData 011113 series Operation Manual

The IP Endpoint Company

VoIP Indoor Intercom with
Keypad
Operations Guide

Part #011113*, RAL 9003, Signal White Color

*Replaces #011078

Document Part #930323L

for Firmware Version 6.3.0

CyberData Corporation

3 Justin Court

Monterey, CA 93940

[phone]

PoE VoIP Intercom Operations Guide 930323L

Technical Support

The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:

http://www.cyberdata.net/support/contactsupportvoip.html

Phone: [phone], Ext. 333
Email: [e-mail]
Fax: [phone]
Company and product information is at www.cyberdata.net.

The IP Endpoint Company

Part # 011113

COPYRIGHT NOTICE:
© 2012, CyberData Corporation, ALL RIGHTS RESERVED.

This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.

CyberData Corporation 930323L Operations Guide

Important Safety Instructions

GENERAL ALERT

GENERAL ALERT

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

Warning

Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the fl o o r /wall in ac co r dance with the installation instruction s.

CyberData Corporation 930323L Operations Guide

Pictorial Alert Icons

GENERAL ALERT

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.

General Alert

This pictor al alert indicate s a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.

Ground

This pictor al alert indicates the Earth ground ing connection point.

CyberData Corporation 930323L Operations Guide

Revision Information

Revision 930323L, which was released on December 17, 2012, corresponds to firmware version

6.3.0, and has the following changes:

• Updates Section 1.3, "Product Features".

• Updates Figure 2-2, "Auxiliary Relay Wiring Diagram".

• Adds the following note to Section 2.2.2, "Connecting the Intercom to the Auxiliary Relay":

“Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for powering the

Intercom from a non-PoE +12VDC power source as an alternative to Network PoE power. Use
of these contacts for any other purpose will damage the Intercom and void the product
warranty.”

Operations Guide 930323L CyberData Corporation

Contents

Chapter 1 Product Overview 1

1.1 How to Identify This Product .....................................................................................................1

1.2 Typical System Installation .......................................................................................................2

1.3 Product Features ......................................................................................................................3

1.4 Supported Protocols .................................................................................................................4

1.5 Supported SIP Servers .............................................................................................................4

1.6 Product Specifications ..............................................................................................................5

1.7 Dimensions ...............................................................................................................................6

Chapter 2 Installing the VoIP Indoor Intercom with Keypad 7

2.1 Parts List ..................................................................................................................................7

2.2 VoIP Indoor Intercom with Keypad Setup ................................................................................8

2.3 Configure the Intercom Parameters ......................................................................................18

2.4 Upgrading the Firmware and Rebooting the Intercom ............................................................62

2.5 Command Interface ................................................................................................................65

i

2.2.1 Connections ...................................................................................................................8

2.2.2 Connecting the Intercom to the Auxiliary Relay .............................................................9

2.2.3 Identifying the Connector Locations and Functions .....................................................11

2.2.4 Call Button and Indicator Light .....................................................................................14

2.2.5 Network Connectivity, and Data Rate ..........................................................................15

2.2.6 RTFM Button ................................................................................................................16

2.2.7 Adjust the Volume ........................................................................................................17

2.3.1 Intercom Web Page Navigation ....................................................................................19

2.3.2 Log in to the Configuration Home Page .......................................................................20

2.3.3 Configure the Device Parameters ................................................................................23

2.3.4 Configure the Network Parameters ..............................................................................26

2.3.5 Configure the SIP Parameters .....................................................................................28

2.3.6 Configure the Button Parameters .................................................................................33

2.3.7 Configure the Night Ringer Parameters .......................................................................39

2.3.8 Configure the Sensor Parameters ................................................................................41

2.3.9 Configure the Multicast Parameters .............................................................................44

2.3.10 Configure the Audio Parameters ................................................................................46

2.3.11 Configure the Event Parameters ................................................................................52

2.3.12 Configure the Autoprovisioning Parameters ...............................................................57

2.4.1 Upgrading the Firmware ...............................................................................................62

2.4.2 Reboot the Intercom .....................................................................................................64

2.5.1 Command Interface Post Commands ..........................................................................65

Appendix A Mounting the Indoor VoIP Indoor Intercom with Keypad 69

A.1 Mount the VoIP Indoor Intercom with Keypad .......................................................................69

Appendix B Setting up a TFTP Server 72

B.1 Set up a TFTP Server ............................................................................................................72

B.1.1 In a LINUX Environment ..............................................................................................72

B.1.2 In a Windows Environment .........................................................................................72

C.1 Frequently Asked Questions (FAQ) ........................................................................................73

C.2 Documentation .......................................................................................................................73

C.3 Contact Information ................................................................................................................74

C.4 Warranty .................................................................................................................................75

C.4.1 Warranty & RMA Returns within the United States ......................................................75

C.4.2 Warranty & RMA Returns Outside of the United States ..............................................75

C.4.3 Spare in the Air Policy ..................................................................................................75

C.4.4 Return and Restocking Policy ......................................................................................76

C.4.5 Warranty and RMA Returns Page ...............................................................................76

Operations Guide 930323L CyberData Corporation

Troubleshooting/Technical Support 73

1 Product Overview

VoIP INTERCOM WITH KEYPAD,

INDOOR,RoHS COMPLIANT

011113A / 021039G

Model number

WWW.CYBERDATA.NET

113000001

1.1 How to Identify This Product

To identify the VoIP Indoor Intercom with Keypad, look for a model number label similar to the one
shown in

Figure 1-1. The model number on the label should be 011113.

Figure 1-1. Model Number Label

1

Operations Guide 930323L CyberData Corporation

1.2 Typical System Installation

Door Strike

VoIP Intercoms with Keypad

IP Phone

IP PBX Server

Generic PoE Hub

12 34 56

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

The Voice-over-IP (VoIP) Intercom is a Power-over-Ethernet (PoE 802.3af) and Voice-over-IP (VoIP)
two-way communications device that easily connects into existing local area networks (LANs) with a
single cable connection. The intercom is compatible with most SIP-based IP PBX servers that
comply with SIP RFC 3261.

Figure 1-2 illustrates how the VoIP Indoor Intercom with Keypad can be installed as part of a VoIP

phone system.

Figure 1-2. Typical Installation—Door Entry/Access Control

Product Overview

How to Identify This Product

2

.

Warning

Electrical H azard: The VoIP Interc om enclosure is not rated for any AC voltages.

Warning

Electrical H azard: This product should be installed by a licens ed electrician
according to al l local electrical and building codes.

Warning

Electrical H azard: To prevent injury, this appar atus must be secur ely attached to
the floor/wall in accordance with the installation instructions.

Operations Guide 930323L CyberData Corporation

Product Overview

●

PoE 802.3af enabled (Powered-over­Ethernet)

●

12-key keypad

●

Programmable speed dial

●

SIP

●

Dual speeds of 10 Mbps and 100 Mbps

●

802.3af compliant

●

2 gang outlet box size

●

Adaptive full duplex voice operation

●

Network/Web management

●

Network adjustable speaker volume
adjustment

●

Network configurable door or intrusion
sensor settings

●

Network configurable relay activation
settings

●

Dial Out Extension supports the addition of
comma delimited pauses before sending
additional DTMF tones

●

Network configurable microphone input
sensitivity adjustment

●

Network downloadable product firmware

●

Doubles as a paging speaker

●

Call button

●

Call activity indicator (light)

●

Tamper proof design

●

One dry contact relay for auxiliary control
Note: The relay contacts are dry and
provided for a normally open and
momentarily closed configuration. Neither
the alternate power input nor PoE power
can be used to drive a door strike.

●

Autoprovisioning

●

Configurable audio files

●

Night Ringer

●

Three year warranty

●

Peer-to-peer capable

●

Door closure and tamper alert signal

●

Optional Torx screws with driver kit

How to Identify This Product

1.3 Product Features

Operations Guide 930323L CyberData Corporation

3

1.4 Supported Protocols

The Intercom supports:

● SIP

● HTTP Web-based configuration

Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.

● DHCP Client

Dynamically assigns IP addresses in addition to the option to use static addressing.

● TFTP Client

Facilitates hosting for the Autoprovisioning configuration file.

● RTP

● RTP/AVP - Audio Video Profile

● Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

Packet Time 20 ms

Product Overview

How to Identify This Product

4

1.5 Supported SIP Servers

The following link contains information on how to configure the Intercom for the supported SIP
servers:

http://www.cyberdata.net/support/voip/server.html

Operations Guide 930323L CyberData Corporation

1.6 Product Specifications

Category Specification

Output 1 Watt Peak Power

Ethernet I/F

Protocol

Power Input

Operating Temperature

Payload Types

Regulatory Compliance

Dimensions 6.5” x 4.5” x 1.5” (H x W x D)

Warranty

Part Number

Auxiliary Relay

10/100 Mbps

SIP RFC 3261 Compatible

PoE 802.3af compliant or
+12 to +24 VDC at 1000 ma (500 mA minimum)

-30 to 55 C (-22 to 131 F)

G711, A-law and µ-law

FCC Class A, UL 60950

2 years limited

011113

1A at 30 VDC

Product Overview

How to Identify This Product

5

Operations Guide 930323L CyberData Corporation

1.7 Dimensions

Figure 1-3. Dimensions

Product Overview

How to Identify This Product

4.5 [115]

6

6.5 [165]

DIMENSIONS ARE IN INCHES [MILLIMETER]

1.6 [40]

Operations Guide 930323L CyberData Corporation

2 Installing the VoIP Indoor Intercom with
Keypad

2.1 Parts List

Ta b le 2-1 illustrates the parts for the VoIP Indoor Intercom with Keypad.

Table 2-1. Parts List

Quantity Part Name Illustration

1 VoIP Indoor Intercom with Keypad Assembly

1 Installation Quick Reference Guide

7

1 Mounting Accessory Kit

Operations Guide 930323L CyberData Corporation

2.2 VoIP Indoor Intercom with Keypad Setup

GENERAL ALERT

Altern
1=+
2=P

Relay
(2A a

3=N
4=N
5=D
6=D

J3

Terminal Block

Wire in,

3

up to 16 AWG

accept wire range

for c

123456

Relay Contact:
(1A at 30 VDC for continuous loads)
3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference

2 = Power Ground

1 = +12 to +24 VDC at 1000mA (500mA minimum)

34

Alternate Power Input:

Wire in,
accepts 16 AWG gauge wire

2.2.1 Connections

Figure 2-1 shows the pin connections on J3 (terminal block). This terminal block can accept

16 AWG gauge wire.

Note As an alternative to using PoE power, you can supply +12 to +24 VDC at 1000 ma (500 mA

minimum) into the terminal block.

Caution

Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for powering the

Intercom from a non-PoE +12VDC power source as an alternative to Network PoE power.
Use of these contacts for any other purpose will damage the Intercom and void the product
warranty.

Figure 2-1. Terminal Block Connections

8 Installing the VoIP Indoor Intercom with Keypad

Parts List

Operations Guide 930323L CyberData Corporation

2.2.2 Connecting the Intercom to the Auxiliary Relay

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

Warning

Electrical Hazard: The VoIP Intercom enclosure is not rated fo r any AC voltages.

Warning

Electrical Hazard: This product should be insta lled by a licen sed ele ctrici an ac cordin g
to all local electrical and building codes.

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached to the
floor/wall in accordance with the installation instructio ns.

9 Installing the VoIP Indoor Intercom with Keypad

Parts List

Warning

Electrical Hazard: The relay contacts are dry and provided for a normally open and
momentarily closed configuration. Neither the alternate power input nor PoE power
can be used to drive a door strike.

The VoIP Intercom incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike (see

Wiring Diagram").

The Intercom relay contacts are limited to 1A at 30 VDC. The Intercom relay activation time is
selectable through the web interface and is controlled by DTMF tones generated from the phone
being called. The DTMF tones are selectable from the web interface as well.

Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833

DTMF generation.

Figure 2-2, "Auxiliary Relay

Operations Guide 930323L CyberData Corporation

Installing the VoIP Indoor Intercom with Keypad

Parts List

Operations Guide 930323L CyberData Corporation

10

Figure 2-2. Auxiliary Relay Wiring Diagram

+

-

DC

POWER SUPPLY

30 VDC @ 1A

MAX.

IN

Switching Diode

High PIV UltraFast

Solid State

or

Mechanical

Relay

Controlled Device

Depending Upon

AC or DC rated

Output Contacts

Requirements

Power Source

AC or DC

Controlled Device

Such As

Electric Door Strike

or

Strobe Light

( )

OUT

Example of External Relay (not supplied)

Intercom PCB

Auxiliary Relay Wiring Contacts

6
5
4
3
2
1

2.2.3 Identifying the Connector Locations and Functions

See Figure 2-3 through Figure 2-5 and Table 2-2 through Table 2-4 to identify the connector
locations and functions.

Figure 2-3. Connector Locations

11 Installing the VoIP Indoor Intercom with Keypad

Parts List

Table 2-2. Connector Functions

Connector Function

J1 PoE Network Connection (RJ-45 ethernet)

J3 Terminal Block (see Figure 2-1)

SW1 RTFM (see Section 2.2.6, "RTFM Button")

Operations Guide 930323L CyberData Corporation

Figure 2-4. Connector Locations

12 Installing the VoIP Indoor Intercom with Keypad

Parts List

Table 2-3. Connector Functions

Connector Function

J2 LED Interface

J5 Microphone Interface

J6 Speaker Interface

J7 Keypad Interface

Operations Guide 930323L CyberData Corporation

Figure 2-5. Connector Locations

13 Installing the VoIP Indoor Intercom with Keypad

Parts List

Table 2-4. Connector Functions

Connector Description Function

J4 J-Tag Factory only.

J8 Console Factory only

JP0 PoE Option Factory only

JP1 Boot Mode Factory only

JP2 Boot Mode Factory only

JP3 Boot Mode Factory only

JP4 Reset Jumper Placing a jumper on JP4, and then removing it will cause

the board to reset/reboot.

JP5 WD Enable Not used

JP6 Audio Enable Factory only

JP7 Phy Mode Not Used

JP8 Phy Mode Not Used

JP9 Phy Mode Not Used

JP10 Intrusion Disable Jumper Placing a jumper on JP10 will disable the intrusion

detection circuit.

JP11 Option Jumper Not used

Operations Guide 930323L CyberData Corporation

2.2.4 Call Button and Indicator Light

Call button and indicator light

2.2.4.1 Indicator Light Function

• Upon initial power or reset, the indicator light will illuminate.

• When the software has finished initialization, the indicator light will blink twice.

• When a call is established (not just ringing), the indicator light will blink.

• On the Device Configuration Page, there is an option called Button Lit When Idle. This option
sets the normal state for the indicator light. The indicator light will still blink during initialization
and calls.

• The indicator light flashes briefly at the beginning of RTFM mode.

Figure 2-6. Call Button and Indicator Light

14 Installing the VoIP Indoor Intercom with Keypad

Parts List

2.2.4.2 Dialing from the Keypad

• See the Enable Telephone Operation setting in Section 2.3.6, "Configure the Button

Parameters".

Operations Guide 930323L CyberData Corporation

2.2.5 Network Connectivity, and Data Rate

Activity Link

When you plug in the Ethernet cable or power supply:

• The square, green Link light above the Ethernet port indicates that the network connection has
been established (see
baud rate:

• This light is yellow at 10 Mbps.

• It is orange at 100 Mbps.

2.2.5.1 Verify Network Activity

The square, yellow Activity light blinks when there is network activity.

Figure 2-7). The Link light changes color to confirm the auto-negotiated

Figure 2-7. Network Connector

15 Installing the VoIP Indoor Intercom with Keypad

Parts List

Operations Guide 930323L CyberData Corporation

2.2.6 RTFM Button

When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) button (see SW1 in
confirm the Intercom’s IP Address and test that the audio is working.

Note You must do this test prior to final assembly.

16 Installing the VoIP Indoor Intercom with Keypad

Parts List

Figure 2-8) on the Intercom board to announce and

Figure 2-8. RTFM Button

RTFM

2.2.6.1 Announcing the IP Address

To announce a device’s current IP address:

1. Press and release the RTFM button (SW1) within a five second window.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default

to 10.10.10.10 if a DHCP server is not present).

Note Pressing and holding the RTFM button for longer than five seconds will restore the device to

the factory default settings.

Operations Guide 930323L CyberData Corporation

2.2.6.2 Restoring the Factory Default Settings

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.

Note Each Intercom is delivered with factory set default values.

To restore the factory default settings:

1. Press and hold the RTFM button (SW1) for more than five seconds.

2. The device announces that it is restoring the factory default settings.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default

to 10.10.10.10 if a DHCP server is not present).

Figure 2-9. RTFM Button

17 Installing the VoIP Indoor Intercom with Keypad

Parts List

RTFM

2.2.7 Adjust the Volume

You can adjust the volume through the Device Configuration Page.

Operations Guide 930323L CyberData Corporation

2.3 Configure the Intercom Parameters

To configure the Intercom online, use a standard web browser.

Configure each Intercom and verify its operation before you mount it. When you are ready to mount
an Intercom, refer to
instructions.

All Intercoms are initially configured with the following default IP settings:

When configuring more than one Intercom, attach the Intercoms to the network and configure one at
a time to avoid IP address conflicts.

Parameter Factory Default Setting

IP Addressing DHCP

IP Address

Web Access Username admin

Web Access Password admin

Subnet Mask

Default Gateway

a

a

Appendix A, "Mounting the Indoor VoIP Indoor Intercom with Keypad" for

Table 2-5. Factory Default Se ttings

10.10.10.10

255.0.0.0

a

10.0.0.1

18 Installing the VoIP Indoor Intercom with Keypad

Parts List

a. Default if there is not a DHCP server present.

Operations Guide 930323L CyberData Corporation

2.3.1 Intercom Web Page Navigation

Ta b le 2-6 shows the navigation buttons that you will see on every Intercom web page.

Table 2-6. V2 Paging Amplifier Web Page Navigation

Web Page Item Description

Link to the Home page.

Link to the Device Configuration page.

Link to the Networking page.

Link to the SIP Configuration page.

Link to the Button Configuration page.

19 Installing the VoIP Indoor Intercom with Keypad

Parts List

Link to the Nightringer Configuration page.

Link to the Sensor Configuration page.

Link to the Multicast Configuration page.

Link to the Audio Configuration page.

Link to the Event Configuration page.

Link to the Autoprovisioning Configuration page.

Link to the Update Firmware page.

Operations Guide 930323L CyberData Corporation

2.3.2 Log in to the Configuration Home Page

1. Open your browser to the Intercom IP address.

Note If the network does not have access to a DHCP server, the device will default to an IP

address of 10.10.10.10.

Note Make sure that the PC is on the same IP network as the Intercom.

Note You may also download CyberData’s VoIP Discovery Utility program which allows you to

easily find and configure the default web address of the CyberData VoIP products.

CyberData’s VoIP Discovery Utility program is available at the following website address:

http://www.cyberdata.net/support/voip/discovery_utility.html

Note The Intercom ships in DHCP mode. To get to the Home page, use the discovery utility to

scan for the device on the network and open your browser from there.

2. When prompted, use the following default Web Access Username and Web Access
Password to access the Home Page (

Web Access Username: admin

Web Access Password: admin

Figure 2-10):

20 Installing the VoIP Indoor Intercom with Keypad

Parts List

Operations Guide 930323L CyberData Corporation