CyberData 011035 Operation Manual

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VoIP Emergency Intercom Operations Guide

Part #011035

Document Part #930279M

for Firmware Version 6.0.8

CyberData Corporation

3 Justin Court

Monterey, CA 93940

(831) 373-2601

PoE VoIP Intercom Operations Guide 930279M

Phone: (831) 373-2601 Technical Support Ext. 333 support@cyberdata.net Fax: (831) 373-4193 Company and product information at www.cyberdata.net

Part # 011035

This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by CyberData Corporation, CyberData Corporation makes no representation or warranty, express or implied, including any warranty or merchantability or fitness for any purpose, with respect to this manual or the products, software, firmware, and/or hardware described herein, and CyberData Corporation assumes no liability for damages or claims resulting from any use of this manual or such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make changes, without notice, to this manual and to any such product, software, firmware, and/or hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL) “open source” or “free software” licenses. Some of this Open Source Software may be owned by third parties. Open Source Software is not subject to the terms and conditions of the CyberData COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open Source Software is determined by the terms of the GPL, LGPL, or third party, according to who licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be the trademarks or registered trademarks of their respective owners.

CyberData Corporation 930279M Operations Guide

Important Safety Instructions

GENERAL ALERT

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

Warning

Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached to the fl o o r /wall in accordance w ith the installati o n in structio n s.

CyberData Corporation 930279M Operations Guide

Pictorial Alert Icons

GENERAL ALERT

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

General Alert

This pictor al alert indicate s a potentially hazardous situation. This alert wi ll be followed by a hazard level heading and more specific information about the hazard.

Ground

This pictor al alert indicate s the Earth ground ing connection point.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and health practices and determine the applicability of regulatory limitations prior to use. Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons.

CyberData Corporation 930279M Operations Guide

Revision Information

Revision 930279M, which corresponds to firmware version 6.0.8, was released on March 9, 2011 and has the following changes:

• Adds Section 2.5, "Command Interface".

• Adds Ta ble 2-19, "Command Interface Post Commands".

Operations Guide 930279M CyberData Corporation

Contents

Chapter 1 Product Overview 1

1.1 How to Identify This Product ..............................................................................................................1

1.2 Typical System Installation ...................................................................................................................2

1.3 Product Features ....................................................................................................................................3

1.4 Supported Protocols ..............................................................................................................................4

1.5 Supported SIP Servers ...........................................................................................................................4

1.6 Product Specifications ...........................................................................................................................4

1.7 Dimensions .............................................................................................................................................5

1.8 Label Size .................................................................................................................................................6

Chapter 2 Installing the VoIP Emergency Intercom 7

2.1 Parts List ..................................................................................................................................................7

2.2 Intercom Setup .......................................................................................................................................8

2.3 Configure the Intercom Parameters .................................................................................................22

2.4 Upgrade the Firmware and Reboot the Intercom ...........................................................................61

2.5 Command Interface .............................................................................................................................64

2.2.1 VoIP Intercom Connections .......................................................................................................8

2.2.2 Connecting a Device to the Auxiliary Relay ...........................................................................9

2.2.3 Identifying the VoIP Intercom Connectors ............................................................................10

2.2.4 Call Button and the Call Button LED .....................................................................................12

2.2.5 Network Connectivity, and Data Rate ..................................................................................13

2.2.6 RTFM Switch ..............................................................................................................................15

2.2.7 Announcing the IP Address ....................................................................................................16

2.2.8 Restore the Factory Default Settings ......................................................................................18

2.2.9 Adjust the Volume ....................................................................................................................21

2.3.1 Intercom Web Page Navigation ..............................................................................................23

2.3.2 Log in to the Configuration Home Page ................................................................................24

2.3.3 Configure the Device ................................................................................................................27

2.3.4 Configure the Network Parameters ......................................................................................30

2.3.5 Configure the SIP Parameters .................................................................................................32

2.3.6 Configure the Nightringer Parameters ..................................................................................37

2.3.7 Configure the Sensor Configuration Parameters .................................................................39

2.3.8 Configure the Multicast Parameters .......................................................................................42

2.3.9 Configure the Audio Configuration Parameters ..................................................................45

2.3.10 Configure the Event Parameters ...........................................................................................51

2.3.11 Configure the Autoprovisioning Parameters ......................................................................56

2.4.1 Reboot the Intercom ..................................................................................................................63

Appendix A Mounting the Intercom 65

A.1 Mount the Intercom ...........................................................................................................................65

Appendix B Setting up a TFTP Server 69

B.1 Set up a TFTP Server ...........................................................................................................................69

B.1.1 In a LINUX Environment ........................................................................................................69

B.1.2 In a Windows Environment ...................................................................................................69

Appendix C Troubleshooting/Technical Support 70

C.1 Frequently Asked Questions (FAQ) .................................................................................................70

C.2 Documentation ....................................................................................................................................70

C.3 Contact Information ............................................................................................................................71

Operations Guide 930279M CyberData Corporation

C.4 Warranty ...............................................................................................................................................71

C.4.1 Warranty & RMA Returns within the United States ...........................................................72

C.4.2 Warranty & RMA Returns Outside of the United States ....................................................72

C.4.3 Spare in the Air Policy .............................................................................................................72

C.4.4 Return and Restocking Policy ................................................................................................72

C.4.5 Warranty and RMA Returns Page .........................................................................................72

Index 74

Operations Guide 930279M CyberData Corporation

1 Product Overview

INTERCOM, VoIP EMERGENCY

PoE, RoHS

011035A / 021490L

WWW.CYBERDATA.NET

035000001

Model number

1.1 How to Identify This Product

To identify the VoIP Emergency Intercom, look for a model number label similar to the one shown in

Figure 1-1. The model number on the label should be 011035.

Figure 1-1. Model Number Label

Operations Guide 930279M CyberData Corporation

1.2 Typical System Installation

Door Strike

VoIP Intercom

IP Phone

IP PBX Server

Generic PoE Hub

12 34 56

GENERAL ALERT

The Voice-over-IP (VoIP) VoIP Emergency Intercom is a SIP endpoint designed to provide VoIP phone connectivity in a tamper proof and secure package.

Figure 1-2 illustrates how the VoIP Emergency Intercom can be installed as part of a VoIP phone

system.

Figure 1-2. Typical Installation—Door Entry/Access Control

Product Overview

How to Identify This Product

Warning

Electrica l Hazard: The VoIP Intercom enclosure is not rated for any AC voltag es.

Warning

Electrica l Hazard: This product should be ins talled by a licensed electrician according to al l local electrical and building codes.

Warning

Electrica l Hazard: To prevent injury, this apparatus must be securely att ached to the floor/wall in accordance with the installation instructions.

Operations Guide 930279M CyberData Corporation

1.3 Product Features

●

SIP

●

Dual speeds of 10 Mbps and 100 Mbps

●

802.3af compliant

●

2 gang outlet box size

●

Adaptive full duplex voice operation

●

Network/Web management

●

Network adjustable speaker volume adjustment

●

Network configurable door or intrusion sensor settings

●

Network configurable relay activation settings

●

Dial Out Extension supports the addition of comma delimited pauses before sending additional DTMF tones

●

Network configurable microphone input sensitivity adjustment

●

Network downloadable product firmware

●

Doubles as a paging speaker

●

Call button

●

Call activity indicator (light)

●

Tamper proof design

●

One dry contact relay for auxiliary control

●

Autoprovisioning

●

Configurable audio files

●

Night Ringer

●

Three year warranty

●

Peer-to-peer capable

●

Door closure and tamper alert signal

Product Overview

How to Identify This Product

Operations Guide 930279M CyberData Corporation

1.4 Supported Protocols

The Intercom supports:

● SIP

● HTTP Web-based configuration

Provides an intuitive user interface for easy system configuration and verification of Intercom operations.

● DHCP Client

Dynamically assigns IP addresses in addition to the option to use static addressing.

● TFTP Client

Facilitates hosting for the Autoprovisioning configuration file.

● RTP

● RTP/AVP - Audio Video Profile

● Facilitates autoprovisioning configuration values on boot

● Packet Time 20 ms

● Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

Product Overview

How to Identify This Product

1.5 Supported SIP Servers

The following link contains information on how to configure the Intercom for the supported SIP servers:

http://www.cyberdata.net/support/voip/server.html

1.6 Product Specifications

Category Specification

Speaker Output 1 Watt Peak Power

Network Rate 10/100 Mbps

Power Requirement PoE 802.3af compliant

or +5 volts at 1000mA

Protocol SIP

Part Number 011030

Dimensions 4.53” x 4.53” x 2.11” (H x W x D)

Weight

Auxiliary Relay

0.71 lbs./shipping weight of 1.1 lbs.

(0.32 kg/shipping weight of 0.5 kg)

2 A at 30 VDC

Operations Guide 930279M CyberData Corporation

1.7 Dimensions

Figure 1-3. Dimensions

4.53 [115.0]

Product Overview

How to Identify This Product

2.22 [56.3]

4.53 [115.0]

DIMENSIONS ARE IN INCHES [MILLIMETER]

Operations Guide 930279M CyberData Corporation

1.8 Label Size

Ø0.225

2.110

0.000

1.940

2.110

0.775

0.575

0.000

0.825

Ø0.875

R0.100

Figure 1-4. Label Size

Product Overview

How to Identify This Product

Operations Guide 930279M CyberData Corporation

2 Installing the VoIP Emergency Intercom

2.1 Parts List

Ta bl e 2-1 illustrates the SiP VoIP and PoE Speaker parts.

Table 2-1. Parts List

Quantity Part N ame Illustration

1 Intercom Assembly

1 Installation Quick Reference Guide

1 Intercom Mounting Accessory Kit

Operations Guide 930279M CyberData Corporation

2.2 Intercom Setup

2.2.1 VoIP Intercom Connections

Figure 2-5 shows the pin connections on the J7 (terminal block). This terminal block can accept a

wire range from 16 AWG to 26 AWG.

Note As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal

block.

Figure 2-5. VoIP Intercom Connections

Installing the VoIP Emergency Intercom

Parts List

J3 - Terminal Block

Accept Wire Range up to 16 Gauge

Alternate Power Input: 1 = +5V at 1000 mA 2 = Power Ground

Relay Contact: (2A at 30 VDC for Continuous Loads) 3 = Normally Open Common 4 = Normally Open Contact 5 = Door Sense Input 6 = Door Sense Ground Reference

Operations Guide 930279M CyberData Corporation

2.2.2 Connecting a Device to the Auxiliary Relay

GENERAL ALERT

POWER SUPPLY

30 VDC @ 1A

MAX.

Switching Diode

High PIV UltraFast

Solid State

Mechanical

Relay

Controlled Device

Depending Upon

AC or DC rated

Output Contacts

Requirements

Power Source

AC or DC

Controlled Device

Such As

Electric Door Strike

Strobe Light

( )

OUT

Example of External Relay (not supplied) Intercom PCB

Auxiliary Relay Wiring Contacts

The VoIP Intercom incorporates an on-board relay which enables users to control an external relay for activating an auxiliary device such as an electric door strike. The Intercom relay contacts are limited to 1 amp at 30VDC. The Intercom relay activation time is selectable through the web interface and is controlled by DTMF tones generated from the phone being called. The DTMF tones are selectable from the web interface as well.

Warning

Electrica l Hazard: The VoIP Intercom enclosure is not rated for any AC voltag es.

Warning

Electrica l Hazard: This product should be ins talled by a licensed electrician according to al l local electrical and building codes.

Installing the VoIP Emergency Intercom

Parts List

Warning

Electrica l Hazard: To prevent injury, this apparatus must be securely att ached to the floor/wall in accordance with the installation instructions.

Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833

DTMF generation.

Figure 2-6. Auxiliary Relay Wiring Diagram

Operations Guide 930279M CyberData Corporation

2.2.3 Identifying the VoIP Intercom Connectors

See the following Figures and Tables to identify the connectors and functions.

Figure 2-7. J2, J5, and J6 Connector Locations

Installing the VoIP Emergency Intercom

Parts List

Table 2-2. Connector Functions

Connector Function

J2 Call Button. LED Interface

J5 Microphone Interface

J6 Speaker Interface

Operations Guide 930279M CyberData Corporation

Installing the VoIP Emergency Intercom

Figure 2-8. Connector Locations

Parts List

Table 2-3. Connector Functio ns

Connector Function

J1 PoE Network Connection (RJ-45 ethernet)

J3 Terminal Block (see Figure 2-5)

J4 Factory Only

J8 Factory Only

JP0 Factory Only

JP1 Factory Only

JP2 Factory Only

JP3 Factory Only

JP4 Factory Only

JP5 Factory Only

JP6 Factory Only

JP7 Factory Only

JP8 Factory Only

JP9 Factory Only

JP10 Disables the intrusion sensor when installed.

SW1 RTFM (see Section 2.2.6, "RTFM Switch")

Operations Guide 930279M CyberData Corporation

2.2.4 Call Button and the Call Button LED

Call Button and Call Button LED

2.2.4.1 Calling with the The Call Button

• You may initiate a call by pressing the Call button.

• An active call is indicated by the Call Button LED blinking at one second intervals.

• The Intercom will automatically answer an incoming call.

• You can press the Call button to terminate an active call whether the call was an incoming call or a call that was initiated by you.

2.2.4.2 Call Button LED Function

• Upon initial power or reset, the Call Button LED will illuminate.

• When the software has finished initialization, the Call Button LED will blink twice.

• When a call is established (not just ringing), the Call Button LED will blink.

•On the Device Configuration Page, there is an option called Button Lit When Idle. This option sets the normal state for the indicator light. The Call Button LED will still blink during initialization and calls.

• The Call Button LED flashes briefly at the beginning of RTFM mode.

Installing the VoIP Emergency Intercom

Parts List

Figure 2-9. Call Button and Ca ll Button LED

Operations Guide 930279M CyberData Corporation

2.2.5 Network Connectivity, and Data Rate

Link

Activity

Ethernet

When you plug in the Ethernet cable or power supply:

• The square, green Link light above the Ethernet port indicates that the network connection has been established (see auto-negotiated baud rate:

• This light is yellow at 10 Mbps.

• It is orange at 100 Mbps.

Figure 2-10 and Figure 2-11). The Link light changes color to confirm the

Figure 2-10. Network Connector Prior to Installation

Installing the VoIP Emergency Intercom

Parts List

Operations Guide 930279M CyberData Corporation

2.2.5.1 Verify Network Activity

The square, yellow Activity light blinks when there is network activity.

Installing the VoIP Emergency Intercom

Figure 2-11. Network Connector

Parts List

Operations Guide 930279M CyberData Corporation

2.2.6 RTFM Switch

When the Intercom is operational and linked to the network, use the Reset Test Function Management (RTFM) switch ( Intercom’s IP Address and test that the audio is working.

Note You must do these tests prior to final assembly.

Installing the VoIP Emergency Intercom

Parts List

Figure 2-12) on the Intercom board to announce and confirm the

Figure 2-12. RTFM Switch

Operations Guide 930279M CyberData Corporation

2.2.7 Announcing the IP Address

To announce a speaker’s current IP address, first determine if you have an Intercom with an RTFM switch (

2.2.7.1 Intercom with an RTFM Switch

Figure 2-13), and then do one of the following:

• If you have an Intercom that has an RTFM switch, then see Section 2.2.7.1, "Intercom with an

RTFM Switch".

• If you have an Intercom that has a jumper and does not have an RTFM switch, then see Section

2.2.7.2, "Intercom with a Jumper and No RTFM Switch".

1. If you have an Intercom with an RTFM switch, then press and hold the RTFM switch (Figure 2-13) until the IP address is announced.

2. Release the Call Button after the IP address is announced.

Figure 2-13. RTFM Switch

Installing the VoIP Emergency Intercom

Parts List

Operations Guide 930279M CyberData Corporation

2.2.7.2 Intercom with a Jumper and No RTFM Switch

1. If you have an Intercom with a jumper and no RTFM switch, then install a jumper on JP11. See JP11 in

2. Wait until the IP address is announced.

3. Remove the jumper and restart the unit.

Figure 2-14.

Figure 2-14. Jumper on JP11

Installing the VoIP Emergency Intercom

Parts List

Operations Guide 930279M CyberData Corporation

2.2.8 Restore the Factory Default Settings

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state. To restore the factory default settings on your device, do one of the following:

• If you have an Intercom that has an RTFM Switch, then see Section 2.2.8.1, "Intercom with an

RTFM Switch".

• If you have an Intercom that has a jumper and does not have an RTFM switch, then see Section

2.2.8.2, "Intercom with a Jumper".

Note Each Intercom is delivered with factory set default values.

Note The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or

default to 10.10.10.10 if a DHCP server is not present).

2.2.8.1 Intercom with an RTFM Switch

Complete the following steps to restore defaults on an Intercom that has an RTFM switch:

1. Press and hold the RTFM switch (Figure 2-15) until the Intercom announces the IP address.

Installing the VoIP Emergency Intercom

Parts List

Figure 2-15. RTFM Switch

Operations Guide 930279M CyberData Corporation

Installing the VoIP Emergency Intercom

Call Button and Call Button LED

2. The Call Button LED (see Figure 2-16) on the front will blink quickly.

3. Press and hold the Call Button until "restoring defaults" is announced.

Figure 2-16. Call Button and Call Button LED

Parts List

4. Release the Call Button and wait for the Intercom to reboot.

Operations Guide 930279M CyberData Corporation

2.2.8.2 Intercom with a Jumper

Complete the following steps to restore defaults on an Intercom that has a jumper and no RTFM switch:

1. Put a jumper on JP11. See Figure 2-17.

Installing the VoIP Emergency Intercom

Figure 2-17. Jumper on JP11

Parts List

2. Wait for the Intercom to announce the IP address.

3. Press and hold the Call Button (see Figure 2-18) until "restoring defaults" is announced.

4. Release the Call Button and wait for the Intercom to reboot.

5. Remove the jumper and cycle power by unplugging Intercom and plugging it back in.

Operations Guide 930279M CyberData Corporation

Figure 2-18. Call Button and Call Button LED

Call Button and Call Button LED

Installing the VoIP Emergency Intercom

Parts List

2.2.9 Adjust the Volume

You can adjust the volume through the Speaker Volume setting on the Device Configuration Page.

Operations Guide 930279M CyberData Corporation

2.3 Configure the Intercom Parameters

To configure the Intercom online, use a standard web browser.

Configure each Intercom and verify its operation before you mount it. When you are ready to mount an Intercom, refer to

All Intercoms are initially configured with the following default IP settings:

When configuring more than one Intercom, attach the Intercoms to the network and configure one at a time to avoid IP address conflicts.

Param eter Factory Default Setting

IP Addressing DHCP

IP Address

Web Access Username admin

Web Access Password admin

Subnet Mask

Default Gateway

Appendix A, "Mounting the Intercom" for instructions.

Table 2-4. Factory Default Settings

10.10.10.10

255.0.0.0

10.0.0.1

Installing the VoIP Emergency Intercom

Parts List

a. Default if there is not a DHCP server present.

Operations Guide 930279M CyberData Corporation

2.3.1 Intercom Web Page Navigation

Ta bl e 2-5 shows the navigation buttons that you will see on every Intercom web page.

Table 2-5. Web Page Navigation

Web Page Item Description

Link to the Home page.

Link to the Device Configuration page.

Link to the Networking page.

Link to go to the SIP Configuration page.

Link to go to the Nightringer page.

Installing the VoIP Emergency Intercom

Parts List

Link to the Sensor Configuration page.

Link to the Multicast Configuration page.

Link to the Audio Configuration page.

Link to the Event Configuration page.

Link to the Autoprovisioning Configuration page.

Link to the Update Firmware page.

Operations Guide 930279M CyberData Corporation

2.3.2 Log in to the Configuration Home Page

1. Open your browser to the Intercom IP address.

Note If the network does not have access to a DHCP server, the device will default to an IP

address of 10.10.10.10.

Note Make sure that the PC is on the same IP network as the Intercom.

Note You may also download CyberData’s VoIP Discovery Utility program which allows you to

easily find and configure the default web address of the CyberData VoIP products.

CyberData’s VoIP Discovery Utility program is available at the following website address:

http://www.cyberdata.net/support/voip/discovery_utility.html

Note The Intercom ships in DHCP mode. To get to the Home page, use the discovery utility to

scan for the device on the network and open your browser from there.

Installing the VoIP Emergency Intercom

Parts List

Operations Guide 930279M CyberData Corporation

Installing the VoIP Emergency Intercom

Parts List

2. When prompted, use the following default Web Access Username and Web Ac cess Password to access the Home Page (

Figure 2-19):

Web Access Username: admin

Web Access Password: admin

Figure 2-19. Home Page

Operations Guide 930279M CyberData Corporation

Installing the VoIP Emergency Intercom

Parts List

3. On the Home Page, review the setup details and navigation buttons described in Ta ble 2-6.

Table 2-6. Home Page Overview

Web Page Item Description

Device Settings

Device Name Shows the device name.

Change Username Type in this field to change the username.

Change Password Type in this field to change the password.

Re-enter Password Type the password again in this field to confirm the new password.

Current Settings

Serial Number Shows the device serial number.

Mac Address Shows the device Mac address.

Firmware Version Shows the current firmware version.

IP Addressing Shows the current IP addressing setting (DHCP or static).

IP Address Shows the current IP address.

Subnet Mask Shows the current subnet mask address.

Default Gateway Shows the current default gateway address.

DNS Server 1 Shows the current DNS Server 1 address.

DNS Server 2 Shows the current DNS Server 2 address.

Speaker Volume Shows the current speaker volume level.

Microphone Gain Shows the current microphone gain level.

SIP Mode is Shows the current status of the SIP mode.

Multicast Mode is Shows the current status of the Multicast mode.

Event Reporting is Shows the current status of the Event Reporting mode.

Nightringer is Shows the current status of the Nightringer mode.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Operations Guide 930279M CyberData Corporation

2.3.3 Configure the Device

1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-20.

Installing the VoIP Emergency Intercom

Figure 2-20. Device Configuration Page

Parts List

Operations Guide 930279M CyberData Corporation

Installing the VoIP Emergency Intercom

Parts List

2. On the Device Configuration page, you may enter values for the parameters indicated in

Ta bl e 2-7.

Table 2-7. Device Configuration Parameters

Web Page Item Description

Volume Settings

Speaker Volume Type the desired Intercom volume level into this field.

Microphone Gain Type the desired microphone gain level into this field.

Relay Settings

Activate Relay with DTMF Code When selected, the relay can be activated with a DTMF

code.

DTMF Activation Code Type the desired DTMF activation code

(25 character limit).

DTMF Activation Duration (in seconds) Type the desired DTMF activation duration (in seconds)

(1 character limit).

NOTE: A DTMF activation duration of 0 will toggle the relay indefinitely or until the activation code is sent again

Activate Relay During Ring When selected, the relay will be activated for as long as

the call is active.

NOTE: When the phone is set to Auto Answer, it will not ring and this option does nothing.

Activate Relay During Night Ring Check this box to activate the relay for as long as a Night

Ring tone is ringing.

Activate Relay While Call Active When selected, the relay will be activated for as long as

the call is active.

Activate Relay on Button Press When selected, the relay will be activated when the Call

Button is pressed.

Relay on Button Press Timeout (in seconds) Type the desired time (in seconds) that you want the relay

to activate after the Call Button is pressed (1 character limit).

Miscellaneous Settings

Auto-Answer Incoming Calls When selected, the device will automatically answer

incoming calls.

When Auto Answer is Off, the device will play a ringtone through the Intercom speaker until someone presses the button.

Button Lit When Idle When selected, the Call Button remains lit when idle.

Play Ringback Tone When selected, you will hear a ringback tone while making

a call.

Operations Guide 930279M CyberData Corporation

Installing the VoIP Emergency Intercom

Parts List

Table 2-7. Device Configuration Pa rameters (continued)

Web Page Item Description

Enable Push to Talk This option is for noisy environments. When enabled, the

microphone will be muted normally. When the button is pressed and held, it will unmute the microphone and allow the operator to send audio back.

NOTE: When Enable Push to Talk is enabled, you cannot stop an active call with the call button. The device on the other end will need to end the call.

NOTE: Enable Push to Talk will not work on some older hardware.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Test Audio button to do an audio test. When the Test Audio button is pressed, you will hear a voice message for testing the device audio quality and volume.

Click on the Test Relay button to do a relay test.

Click on the Test Microphone button to do a microphone test. When the Test Microphone button is pressed, the following occurs:

1. The device will immediately start recording 3 seconds of audio.

2. The device will beep (indicating the end of recording).

3. The device will play back the recorded audio.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click the Save button.

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2.3.4 Configure the Network Parameters

1. Click the Networking button to open the Network Configuration page (Figure 2-21).

Figure 2-21. Network Configuration Page

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2. On the Network Configuration page, enter values for the parameters indicated in Tabl e 2-8.

Web Page Item Description

IP Addressing Select either DHCP IP Addressing or Static IP

Network Settings

IP Address Enter the Static IP address.

Subnet Mask Enter the Subnet Mask address.

Default Gateway Enter the Default Gateway address.

Operations Guide 930279M CyberData Corporation

Table 2-8. Network Configuration Parameters

Addressing by marking the appropriate radio button. If you select Static, configure the remaining parameters indicated in

you select DHCP, go to Step 3.

Table 2-8. If

Table 2-8. Network Configuration Parameters (continued)

Web Page Item Description

DNS Server 1 Enter the DNS Server 1 address.

DNS Server 2 Enter the DNS Server 2 address.

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Current Network

Shows the current network settings.

Settings

IP Address Shows the current Static IP address.

Subnet Mask Shows the current Subnet Mask address.

Default Gateway Shows the current Default Gateway address.

DNS Server 1 Shows the current DNS Server 1 address.

DNS Server 2 Shows the current DNS Server 2 address.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click Save Settings. This updates the changed parameters and reboots the Intercom if appropriate.

4. Connect the Intercom to the target network.

5. From a system on the same network as the Intercom, open a browser with the new IP address of the Intercom.

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2.3.5 Configure the SIP Parameters

1. Click SIP Config to open the SIP Configuration page (Figure 2-22).

Note For specific server configurations, go to the following website address:

http://www.cyberdata.net/support/server/index.html

Figure 2-22. SIP Configuratio n Page

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2. On the SIP Configuration page, enter values for the parameters indicated in Tab le 2-9.

Table 2-9. SIP Configuration Parameters

Web Page Item Description

Enable SIP Operation Enables or disables SIP operation.

SIP Settings

SIP Server* Type the SIP server represented as either a numeric IP

address in dotted decimal notation or the fully qualified host name (255 character limit [FQDN]).

Remote SIP Port* Type the Remote SIP Port number (default 5060)

(8 character limit).

Local SIP Port* Type the Local SIP Port number (default 5060)

(8 character limit).

Outbound Proxy Type the Outbound Proxy as either a numeric IP address in

dotted decimal notation or the fully qualified host name (255 character limit [FQDN]).

Outbound Proxy Port Type the Outbound Proxy Port number (8 character limit).

SIP User ID* Type the SIP User ID (up to 64 alphanumeric

characters).

Authenticate ID* Type the Authenticate ID

(up to 64 alphanumeric characters).

Authenticate Password* Type the Authenticate Password (up to 64

alphanumeric characters).

For information about Point-to-Point Configuration, see

Section 2.3.5.2, "Point-to-Point Configuration".

Re-registration Interval (in seconds)* Type the SIP Registration lease time in minutes (default is

60 minutes) (8 character limit). Re-registration Interval (in seconds)*

Unregister on Reboot* When selected, on boot, the device will first register with a

SIP server with a expiration delay of 0 seconds. This has the effect of unregistering any current devices on this extension.

RTP Settings

RTP Port (even) Specify the port number used for the RTP stream after

establishing a SIP call. This port number has to be an even number and defaults to 10500.

Dial Out Settings

Dial Out Extension Type the dial out extension number (64 character limit).

Note: For information about dial-out extension strings and DTMF tones, see Section 2.3.5.1, "Dial Out Extension

Strings and DTMF Tones (using rfc2833)".

Extension ID Type the desired Extension ID (64 character limit).

Operations Guide 930279M CyberData Corporation

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

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Table 2-9. SIP Configuration Parameters (continued)

Web Page Item Description

Click on the Reboot button to reboot the system.

3. After changing the parameters, click Save Settings.

2.3.5.1 Dial Out Extension Strings and DTMF Tones (using rfc2833)

On the Button Configuration page, dial out extensions support the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit.

Table 2-10. Examples of Dial-Out Exte nsion Strings

Extension String Resulting Action

302 Dial out extension 302 and establish a call

302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the

DTMF tone '2'

302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the

DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1

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Note The maximum number of total characters in the dial-out field is 64.

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2.3.5.2 Point-to-Point Configuration

Intercom is set to NOT register with a SiP server

When the board is set to not register with a SIP server (see Figure 2-23), it's possible to set the intercom to dial out to a single endpoint.

In this case, the dial-out extension should be the IP address of the remote device. The Intercom can also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode.

Note Receiving point-to-point SiP calls may not work with all phones.

Figure 2-23. SIP Configuration Page Set to Point-to-Point Mode

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2.3.5.3 Delayed DTMF

On the SIP Configuration page the dial out extension supports the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit.

Extension String Resulting Action

302 Dial out extension 302 and establish a call

302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the

302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the

Note The maximum number of total characters in the dial-out field is 25.

Installing the VoIP Emergency Intercom

Table 2-11. Examples of Dial-Out Extension Strings

DTMF tone '2'

DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1

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Operations Guide 930279M CyberData Corporation

2.3.6 Configure the Nightringer Parameters

When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration does not have to be to the same server as the primary SIP registration. Any calls made to the Nightringer extension will cause the Intercom to play a ring tone. There is no way to answer this call. The Nightringer is designed to be used in buildings where calls made after hours are directed to a ring group.

1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-24.

Figure 2-24. Nightringer Configuration Setup

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2. On the Nightringer Configuration page, enter values for the parameters indicated in Tab le 2-12.

Table 2-12. Nightringer Configuration Parameters

Web Page Item Description

Enable Nightringer When the nightringer is enabled, the unit will attempt to

Nightringer Settings

SIP Server Type the SIP server represented as either a numeric IP

address in dotted decimal notation.

Remote SIP Port Type the Remote SIP Port number (default 5060)

(8 character limit).

Local SIP Port Type the Local SIP Port number (default 5060)

(8 character limit). Note: This value cannot be the same as the Local SIP Port* found on the SIP Configuration Page.

User ID Type the User ID (up to 64 alphanumeric characters).

Authenticate ID Ty pe the Authenticate ID (up to 64 alphanumeric

characters).

Authenticate Password Type the Authenticate Password (up to 64

alphanumeric characters).

Re-registration Interval (in seconds)* Type the SIP Registration lease time in minutes (default is

60 minutes) (8 character limit). Re-registration Interval (in seconds)*

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click on the Save button.

Operations Guide 930279M CyberData Corporation

2.3.7 Configure the Sensor Configuration Parameters

The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state. There is an option on the Sensor Configuration page to trigger on an open or short condition on these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has been met.

The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when the Intercom is removed from the case.

For each sensor there are four actions the Intercom can take:

• Flash the LED until the sensor is deactivated (roughly 10 times/second)

• Activate the relay until the sensor is deactivated

• Loop an audio file out of the Intercom speaker until the sensor is deactivated

• Call a preset extension and play a pre-recorded audio file (once)

Note Calling a preset extension can be set up as a point-to-point call, but currently can't send

delayed DTMF tones.

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1. Click Sensor Config to open the Sensor Configuration page (Figure 2-25).

Figure 2-25. Sensor Configuration Page

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2. On the Sensor Configuration page, enter values for the parameters indicated in Ta bl e 2-13.

Table 2-13. Sensor Configuration Parameters

Web Page Item Description

Door Sensor Settings

Door Sensor Normally Closed Select the inactive state of the door sensors.

Door Open Timeout (in seconds) Select the number of seconds that you want to pass before

the door sensor is activated.

Flash Button LED* Check this box to flash the LED until the sensor is

deactivated (roughly 10 times/second).

Activate Relay Check this box to activate the relay until the sensor is

deactivated.

Play Audio Locally Check this box to loop an audio file out of the Intercom

speaker until the sensor is deactivated.

Play Audio Remotely Check this box to call a preset extension and play a pre-

recorded audio file (once).

Dial Out Extension Enter the desired dial-out extension number. For

information about dial-out extension strings and DTMF tones, see Section 2.3.5.1, "Dial Out Extension Strings and

DTMF Tones (using rfc2833)".

Use this button to test the door sensor.

Intrusion Sensor Settings

Flash Button LED* Check this box to flash the LED until the sensor is

deactivated (roughly 10 times/second).

Activate Relay Check this box to activate the relay until the sensor is

deactivated.

Play Audio Locally Check this box to loop an audio file out of the Intercom

speaker until the sensor is deactivated.

Play Audio Remotely Check this box to call a preset extension and play a pre-

recorded audio file (once).

Dial Out Extension Enter the desired dial-out extension number. For

information about dial-out extension strings and DTMF tones, see Section 2.3.5.1, "Dial Out Extension Strings and

DTMF Tones (using rfc2833)".

Use this button to test the Intrusion sensor.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click Save Settings.

Operations Guide 930279M CyberData Corporation

2.3.8 Configure the Multicast Parameters

Multicast groups use multicasting to create public address paging zones. Multicasting is based on the concept of a group. Multicast addresses specify an arbitrary group of IP hosts that have joined the group and want to receive traffic sent to the group. Group members send IGMP messages to their local multicast routers, allowing the group traffic traversal from the source.

The Multicast Configuration page allows the Intercom to join up to 10 paging zones for receiving ulaw/alaw encoded RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many speakers can be in a given paging zone. Each multicast group is defined by a multicast address and port number. Each multicast group is assigned a priority, allowing simultaneously arriving pages to be serviced based on importance. Multicast groups are compatible with IGMP through version three. The Intercom supports simultaneous SIP and Multicast.

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1. Click on the Multicast Configuration button to open the Multicast Configuration page. See

Figure 2-26.

Figure 2-26. Multicast Configuration Page

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2. On the Multicast Configuration page, enter values for the parameters indicated in Tabl e 2-14.

Table 2-14. Multicast Configuration Parameters

Web Page Item Description

Enable Multicast Operation Enables or disables multicast operation.

Device Settings

Priority Indicates the priority for the multicast group. Priority 9 is the

highest (emergency streams). 0 is the lowest (background music). See details.

Address Enter the multicast IP Address for this multicast group (15

character limit).

Port (range can be from 2000 to 65535) Enter the port number for this multicast group (5 character

limit).

Note: The multicast ports have to be even values. The webpage will enforce this restriction.

Multicast Group Name Assign a descriptive name for this multicast group (25

character limit).

Section 2.3.8.1, "Assigning Priority" for more

3. After changing the parameters, click on the Save button.

2.3.8.1 Assigning Priority

When playing multicast streams, audio on different streams will preempt each other according to their priority in the list. An audio stream with a higher priority will interrupt a stream with a lower priority.

If both SIP and Multicast is enabled, SIP audio streams are considered priority 4.5. SIP audio will interrupt multicast streams with priority 0 through 4 and will be interrupted by multicast streams with priority 5 through 9.

During priority 9 multicast streams, the analog volume control is bypassed and the volume level is set to maximum.

Note SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all

prioritized.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Ringtones and Nightringtones

Operations Guide 930279M CyberData Corporation

Ringtones all play at the same priority level. This means that it is possible to have a nightring tone and a normal ringtone playing at the same time.

2.3.9 Configure the Audio Configuration Parameters

The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom.

1. Click Audio Config to open the Audio Configuration page (Figure 2-27).

Figure 2-27. Audio Configuration Page

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Figure 2-28. Audio Configuration Page (continued)

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Figure 2-29. Audio Configuration Page (continued)

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2. On the Audio Configuration page, enter values for the parameters indicated in Ta bl e 2-15.

Table 2-15. Audio Config uration Parameters

Web Page Item Description

Audio Files

0-9 The name of the audio configuration option is the same as the spoken

audio that plays on the board (24 character limit).

'0' corresponds to the spoken word “zero.”

'1' corresponds to the spoken word “one.”

'2' corresponds to the spoken word “two.”

'3' corresponds to the spoken word “three.”

'4' corresponds to the spoken word “four.”

'5' corresponds to the spoken word “five.”

'6' corresponds to the spoken word “six.”

'7' corresponds to the spoken word “seven.”

'8' corresponds to the spoken word “eight.”

'9' corresponds to the spoken word “nine.”

Dot Corresponds to the spoken word “dot.” (24 character limit)

Audiotest Corresponds to the message “This is the CyberData IP speaker test

message...” (24 character limit)

Pagetone Corresponds to a simple tone that is unused by default (24 character limit).

Your IP Address is Corresponds to the message “Your IP address is...” (24 character limit).

Rebooting Corresponds to the spoken word “Rebooting” (24 character limit).

Restoring default Corresponds to the message “Restoring default” (24 character limit).

Ringback Tone This is the ringback tone that plays when calling a remote extension (24

character limit).

Ring Tone This is the tone that plays when set to ring when receiving a call (24

character limit).

Intrusion Sensor Triggered Corresponds to the message “Intrusion Sensor Triggered”

(24 character limit).

Door Ajar Corresponds to the message “Door Ajar” (24 character limit).

Night Ring Specifies the ringtone for nightring. By default this parameter uses the

same audio file that is selected for the Ring Tone parameter.

The Browse button will allow you to navigate to and select an audio file.

The Play button will play that audio file.

Operations Guide 930279M CyberData Corporation

The Delete button will delete any user uploaded audio and restore the stock audio file.

The Save button will download a new user audio file to the board once you've selected the file by using the Browse button. The Save button will delete any pre-existing user-uploaded audio files.

2.3.9.1 User-created Audio Files

User created audio files should be saved in the following format:

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz

You can use the free utility Audacity to convert audio files into this format. See Figure 2-30 through

Figure 2-32.

Figure 2-30. Audacity 1

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Figure 2-31. Audacity 2

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WAV (Microsoft) signed 16 bit PCM

When you export an audio file with Audacity, save the output as:

• WAV (Microsoft) signed 16 bit PCM.

Figure 2-32. WAV (Microsoft) signed 16 bit PCM

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2.3.10 Configure the Event Parameters

Click the Event Config button to open the Event Configuration page (Figure 2-33). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when

actions take place on the board.

Figure 2-33. Event Configuration Page

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Ta bl e 2-16 shows the web page items on the Event Configuration page.

Table 2-16. Event Configur ation

Web Page Item Description

Enable Event Generation When selected, Event Generation is enabled.

Remote Event Server

Remote Event Server IP Type the Remote Event Server IP address.

(64 character limit)

Remote Event Server Port Type the Remote Event Server port number.

(8 character limit)

Remote Event Server URL Type the Remote Event Server URL.

(127 character limit)

Events

Enable Button Events When selected, Button Events are enabled.

Enable Call Active Events When selected, Call Active Events are enabled.

Enable Call Terminated Events When selected, Call Terminated Events are enabled.

Enable Relay Activated Events When selected, Relay Activated Events are enabled.

Enable Relay Deactivated Events When selected, Relay Deactivated Events are enabled.

Enable Ring Events When selected, Ring Events are enabled.

Enable Night Ring Events When selected, there is a notification when the unit

receives a night ring.

Enable Multicast Start Events When selected, Multicast Start Events are enabled.

Enable Multicast Stop Events When selected, Multicast Stop Events are enabled.

Enable Power On Events When selected, Power On Events are enabled.

Enable 60 Second Heartbeat Events When selected, 60 Second Heartbeat Events are

enabled.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Test Event button to test an event.

Click on the Reboot button to reboot the system.

Operations Guide 930279M CyberData Corporation

2.3.10.1 Example Packets for Events

The server and port are used to point to the listening server and the 'Remote Event Server URL' is the destination URL (typically the script running on the remote server that's used to parse and process the POST events).

Note The XML is URL-encoded before transmission so the following examples are not completely

accurate.

Here are example packets for every event:

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata>

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POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>HEARTBEAT</event> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 196 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>BUTTON</event> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 201 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_ACTIVE</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79

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User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RINGING</event> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded

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<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>MULTICAST_START</event> <index>8</index> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 233 Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>MULTICAST_STOP</event> <index>8</index> </cyberdata>

POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_ACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79

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User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata>

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Operations Guide 930279M CyberData Corporation

2.3.11 Configure the Autoprovisioning Parameters

1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page. See Figure 2-34.

Figure 2-34. Autoprovisioning Configuration Page

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2. On the Autoprovisioning Configuration page, you may enter values for the parameters indicated in

Ta bl e 2-17.

Table 2-17. Autoprovisioning Configuration Parameters

Web Page Item Description

Autoprovisioning

Enable Autoprovisioning See Section 2.3.11.1, "Autoprovisioning".

Get Autoprovisioning from DHCP See Section 2.3.11.1, "Autoprovisioning".

Autoprovisioning Server (IP Address) See Section 2.3.11.1, "Autoprovisioning" (15 character limit).

Autoprovisioning Autoupdate (in minutes)

Type the desired time (in minutes) that you want the Autoprovisioning feature to update (6 character limit).

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click the Save button.

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2.3.11.1 Autoprovisioning

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Enable Autoprovisioning Option

Networking

Get Autoprovisioning from DHCP

With autoprovisioning enabled, the board will get its configuration from a remote TFTP server on startup or periodically on a scheduled delay. Autoprovisioned values will override values stored in on-board memory and will be visible on the web page. The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.

To use autoprovisioning, create a copy of the autoprovisioning template with the desired settings and name this file with the mac address of the device to configure (for example: 0020f7350058.config). Put this file into your TFTP server directory and manually set the TFTP server address on the board.

It is not necessary to set every option found in the autoprovisioning template. As long as the XML is valid, the file can contain any subset. Options not autoprovisioned will default to the values stored in the on board memory. For example if you only wanted to modify the device name, the following would be a valid autoprovisioning file:

<?xml version="1.0" encoding="utf-8" ?> <specific>

<DeviceName>auto Intercom</DeviceName>

</MiscSettings>

</specific>

The board will only apply networking settings or firmware upgrades after a reboot.

When this option is checked, the device will automatically fetch its autoprovisioning server address from the DHCP server. The device will use the address specified in OPTION 150 (TFTP-servername) or OPTION 66. If both options are set, the device will use OPTION 150.

Refer to the documentation of your DHCP server for setting up OPTION 150.

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To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both option 66 and 150), here's an example dhcpd.conf:

# dhcpd.conf # # Configuration file for ISC dhcpd (see 'man dhcpd.conf') # ddns-update-style ad-hoc;

option option-150 code 150 = ip-address;

subnet 10.0.0.0 netmask 255.0.0.0 { max-lease-time 120; default-lease-time 120;

option routers 10.0.0.1; option subnet-mask 255.0.0.0;

option domain-name "voiplab"; option domain-name-servers 10.0.0.1;

option time-offset -8; # Pacific Standard Time

option tftp-server-name "10.0.0.254";

Autoprovisioning Server (IP Address)

Autoprovisioning Autoupdate

Autoprovisioned Firmware Upgrades

option option-150 10.0.0.254;

range 10.10.0.1 10.10.2.1;}

Instead of using DHCP to provide the autoprovisioning tftp server address, you can specify an address manually.

If Autoprovisioning is enabled and the Autoprovisioning Autoupdate value is something other than 0 minutes, a service is started on startup that will wait the configured number of minutes and then try to re-download its autoprovisioning file. It will compare its previously autoprovisioned file with this new file and if there are differences, it will reboot the board.

An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three minutes, and the web page will be unresponsive during this time.

The 'FirmwareVersion' value in the xml file must match the version stored in the 'FirmwareFile'.

<FirmwareVersion>v5.0.5b01</FirmwareVersion> <FirmwareFile>505b01-uImage-intercom</FirmwareFile>

If these values are mismatched, the board can get stuck in a loop where it goes through the following sequence of actions:

1. The board downloads and writes a new firmware file.

2. After the next reboot, the board recognizes that the firmware version does not match.

3. The board downloads and writes the firmware file again.

CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.

Operations Guide 930279M CyberData Corporation

Installing the VoIP Emergency Intercom

Parts List

Autoprovisioned Audio Files

Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be downloaded once for each device. Loading many audio files to the device from the web page could cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh the page.

The device uses the file name to determine when to download a new audio file. This means that if you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP server, the device will not recognize that the file has changed (because the file name is the same).

Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have been loaded to the board, the audio file settings will not change. You can force a change to the audio files on the board by clicking Restore Default on the Audio Configuration page or by changing the autoprovisioning file with “default” set as the file name.

Operations Guide 930279M CyberData Corporation

Installing the VoIP Emergency Intercom

2.4 Upgrade the Firmware and Reboot the Intercom

Note To guard against failed firmware upgrades, units shipped from CyberData with firmware

version 5.1.2 and later feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature.

Note Any units that have shipped with firmware version 6.0.0 or later will not be able to run

firmware that is version 5.1.2 or earlier.

Note The way that the integrity of the configuration file is validated has changed. Therefore, if

you downgrade the firmware (or if you downgrade, make changes, and then upgrade again), the device may restore the factory default settings as if the configuration has been corrupted. This problem is only present when upgrading or downgrading to or from version 6.0.0 through 6.0.5 and version 6.0.7 and later.

To upload the firmware from your computer:

1. Retrieve the latest Intercom firmware file from the VoIP Emergency Intercom Downloads page at:

http://www.cyberdata.net/products/voip/digitalanalog/intercomemergency/downloads.html

Parts List

2. Unzip the firmware version file. This file may contain the following:

• Firmware file

• Release notes

3. Log in to the Intercom home page as instructed in Section 2.3.2, "Log in to the Configuration

Home Page".

Operations Guide 930279M CyberData Corporation

Installing the VoIP Emergency Intercom

4. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 2-35.

Figure 2-35. Upgrade Firmware P a ge

Parts List

5. Select Browse, and then navigate to the location of the Intercom firmware file.

6. Click Submit.

Note This starts the upgrade process. Once the Intercom has uploaded the file, the Uploading

Firmware countdown page appears, indicating that the firmware is being written to flash.

The Intercom will automatically reboot when the upload is complete. When the countdown finishes, the Upgrade Firmware page will refresh. The uploaded firmware filename should be displayed in the system configuration (indicating successful upload and reboot).

Ta bl e 2-18 shows the web page items on the Upgrade Firmware page.

Table 2-18. Firmware Upgrade Paramet ers

Web Page Item Description

File Upload

Firmware Version Shows the current firmware version.

Use the Browse button to navigate to the location of the Intercom firmware file that you want to upload.

Click on the Submit button to automatically upload the selected firmware and reboot the system.

Operations Guide 930279M CyberData Corporation

Web Page Item Description

Reboot

2.4.1 Reboot the Intercom

To reboot a Intercom, log in to the web page as instructed in Section 2.3.2, "Log in to the

Configuration Home Page".

1. Click Update Firmware to open the Upgrade Firmware page (Figure 2-36).

Installing the VoIP Emergency Intercom

Table 2-18. Firmware Upgrade Parameter s (continued)

Click on the Reboot button to reboot the system.

Figure 2-36. Reboot System Section

Parts List

2. Click Reboot. A normal restart will occur.

Operations Guide 930279M CyberData Corporation

2.5 Command Interface

Some functions on the Intercom can be activated using simple POST commands to the web interface. The examples in commands to the device should work.

Note These commands require an authenticated session (a valid username and password to

work).

Device Action HTTP Post Command

Table 2-19 use the free unix utility, wget, but any program that can send http POST

Table 2-19. Command Interface Post Commands

Installing the VoIP Emergency Intercom

Parts List

To trigger the relay (for the configured delay)

To cause the Intercom to place a call to extension 130

To terminate an active call wget --user admin --password admin --post-data "terminate=yes"

To force the Intercom to reboot wget --user admin --password admin --post-data "reboot=yes"

To play the test audio file

To cause the Intercom to speak it's ip address

wget --user admin --password admin --post-data "test_relay=yes" "http://10.0.3.78/cgi-bin/command.cgi" > /dev/null

wget --user admin --password admin --post-data "call=130" "http://10.0.3.78/cgi-bin/command.cgi" > /dev/null

"http://10.0.3.78/cgi-bin/command.cgi" > /dev/null

wget --user admin --password admin --post-data "test_audio=yes" "http://10.0.3.78/cgi-bin/command.cgi" > /dev/null

wget --user admin --password admin --post-data "speak_ip_address=yes" "http://10.0.3.78/cgi-bin/command.cgi" > /dev/null

a.Type and enter all of each http POST command on one line.

Operations Guide 930279M CyberData Corporation

Appendix A: Mounting the Intercom

A.1 Mount the Intercom

Before you mount the Intercom, make sure that you have received all the parts for each Intercom. Refer to

Tab le A-1.

Table A-1. Wall Mounting Components (Part of the Accessory Kit)

Quantity Part Name Illustration

4 #6 x1.25-inch Sheet Metal Screw

4 Plastic-ribbed anchor

Table A-2. Gang Box Mounting Components

Quantity Part Name Illustration

4 632 x 0.625 Flat-Head Phillips Machine Screw

Operations Guide 930279M CyberData Corporation

Figure A-1 shows how to properly connect the VoIP Intercom.

From

PushButton

Switch

to J2

to J6

Speaker

From

Microphone

to J5

Figure A-1. Cable Connections

Mount the Intercom

Figure A-2 shows a 1-Gang Box and a 2-Gang Box mounting option.

Figure A-2. Gang Box Mounting

TWO

GANG BOX

(Not Provided)

EARTH GROUND

HERE

SINGLE

GANG BOX

(Not Provided)

DRYWALL

CUTOUT

DRYWALL

CUTOUT

EARTH GROUND

CABLE

MOUNTING SCREW

EARTH GROUND

CABLE

(4 PIECES PROVIDED)

EARTH GROUND

HERE

Operations Guide 930279M CyberData Corporation

Figure A-3 shows a wall mounting option.

EARTH GROUND

HERE

EARTH GROUND

CABLE

MOUNTING SCREW & PLASTIC ANCHOR

(4 Pieces Each Provided)

PRE-DRILL HOLE ON WALL (4x)

DRYWALL

CUTOUT

Figure A-3. Wall Mounting Option

Mount the Intercom

Operations Guide 930279M CyberData Corporation

Figure A-4 shows the maximum recommended wall cutout dimensions.

0.250 [6.4]

Dimensions are in Inch [Millimeter]

Cutout

Wall

Figure A-4. Maximum Recommen ded Wall Cutout Dimensions

Mount the Intercom

Operations Guide 930279M CyberData Corporation

Appendix B: Setting up a TFTP Server

B.1 Set up a TFTP Server

Autoprovisioning requires a TFTP server for hosting the configuration file.

B.1.1 In a LINUX Environment

To set up a TFTP server on LINUX:

1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that directory.

2. Run the following command where /tftpboot/ is the path to the directory you created in

Step 1: the directory that contains the files to be uploaded. For example:

in.tftpd -l -s /tftpboot/your_directory_name

B.1.2 In a Windows Environment

You can find several options online for setting up a Windows TFTP server. This example explains how to use the Solarwinds freeware TFTP server, which you can download from the following website address:

http://www.cyberdata.net/support/voip/solarwinds.html

To set up a TFTP server on Windows:

1. Install and start the software.

2. Select File/Configure/Security tab/Tr a n sm i t O nl y.

3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory.

Operations Guide 930279M CyberData Corporation

Appendix C: Troubleshooting/Technical Support

C.1 Frequently Asked Questions (FAQ)

A list of frequently asked questions (FAQs) are available on the VoIP Emergency Intercom product page at:

http://www.cyberdata.net/products/voip/digitalanalog/intercomemergency/faqs.html

Select the support page for your product to see a list of frequently asked questions for the CyberData product:

C.2 Documentation

The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation from the VoIP Emergency Intercom product page at:

http://www.cyberdata.net/products/voip/digitalanalog/intercomemergency/docs.html

Operations Guide 930279M CyberData Corporation

C.3 Contact Information

Contact Information

Contact

Sales

Technical Support

Returned Materials Authorization

CyberData Corporation 3 Justin Court Monterey, CA 93940 USA

www.CyberData.net

Phone: 800-CYBERDATA (800-292-3732) Fax: 831-373-4193

Sales 831-373-2601 Extension 334

Phone: 831-373-2601 Extension 333 Web: http://www.cyberdata.net/support/contactsupportvoip.html

To return the product, contact the CyberData Returned Materials Authorization (RMA) department at:

Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net

When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:

CyberData Corporation 3 Justin Court Monterey, CA 93940 Attention: RMA "your RMA number"

RMA Status Form

If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address:

http://www.cyberdata.net/support/rmastatus.html

C.4 Warranty

CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of the product will be assessed. Repairs that are in warranty but are damaged by improper modifications or abuse, will be charged at the out-of-warranty rate. Products shipped to CyberData, both in and out-of-warranty, are shipped at the expense of the customer. Shipping charges for repaired products shipped back to the customer by CyberData, will be paid by CyberData.

CyberData shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if CyberData is informed in advance of the possibility of such damages.

Operations Guide 930279M CyberData Corporation

C.4.1 Warranty & RMA Returns within the United States

If service is required, you must contact CyberData Technical Support prior to returning any products to CyberData. Our Technical Support staff will determine if your product should be returned to us for further inspection. If Technical Support determines that your product needs to be returned to CyberData, an RMA number will be issued to you at this point.

Your issued RMA number must be printed on the outside of the shipping box. No product will be accepted for return without an approved RMA number. The product in its original package should be sent to the following address:

CyberData Corporation

3 Justin Court

Monterey, CA 93940

Attn: RMA "xxxxxx"

C.4.2 Warranty & RMA Returns Outside of the United States

Warranty

If you purchased your equipment through an authorized international distributor or reseller, please contact them directly for product repairs.

C.4.3 Spare in the Air Policy

CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address:

http://www.cyberdata.net/support/warranty/spareintheair.html

C.4.4 Return and Restocking Policy

For our authorized distributors and resellers, please refer to your CyberData Service Agreement for information on our return guidelines and procedures.

For End Users, please contact the company that you purchased your equipment from for their return policy.

C.4.5 Warranty and RMA Returns Page

The most recent warranty and RMA information is available at the CyberData Warranty and RMA Returns Page at the following web address:

http://www.cyberdata.net/support/warranty/index.html

Operations Guide 930279M CyberData Corporation

Warranty

Operations Guide 930279M CyberData Corporation

Index

Numerics

100 Mbps indicator light 13

AC voltages 2, 9 act light 14 activate relay (door sensor) 41 activate relay (intrusion sensor) 41 address, configuration login 24 audio configuration 45

night ring tone parameter 48 audio configuration page 45 audio encodings 4 autoprovisioning 58

autoprovisioned audio files 60

autoprovisioned firmware upgrades 59

autoprovisioning autoupdate 59

autoprovisioning enabled option 58

autoprovisioning from DHCP 58

autoprovisioning server (IP address) 59

networking 58

setting up a TFTP server 69 autoprovisioning configuration 56, 57 auxiliary relay wiring diagram 9

baud rate

verifying 13

cable connections 66 call button 12

LED 12 call button LED 12 changing

the web access password 27 command interface 64 commands 64 configurable parameters 26, 28, 30, 33, 62 configuration

audio 45

default IP settings 22

door sensor 39 intrusion sensor 39 network 30 SIP 32

using Web interface 22 configuration home page 25 configuration page

configurable parameters 26, 28, 30 contact information 71 contact information for CyberData 71 Current Network Settings 31 current network settings 31 cutout dimensions, maximum recommended 68 CyberData contact information 71

default

gateway 22

intercom settings 74

IP address 22

subnet mask 22

username and password 22

web login username and password 25 default gateway 22, 30, 31 default intercom settings 18 default IP settings 22 default login address 24 device configuration 27

device configuration parameters 57

the device configuration page 56 device configuration page 27 device configuration parameters 28 device configuration password

changing for web configuration access 27 DHCP Client 4 DHCP IP addressing 30 dial out extension (door sensor) 41 dial out extension (intrusion sensor) 41 dial out extension strings 34 dial-out extension strings 36 dimensions 4, 5 discovery utility program 24 DNS server 31 door sensor 39, 41, 48

activate relay 41

dial out extension 41

door open timeout 41

door sensor normally closed 41

flash button LED 41

Operations Guide 930279M CyberData Corporation

play audio locally 41

play audio remotely 41 DTMF tones 34, 36 DTMF tones (using rfc2833) 34 dual speeds 13

enable night ring events 52 event configuration

enable night ring events 52 expiration time for SIP server lease 33, 38

factory default settings 18 firmware

where to get the latest firmware 61 flash button LED (door sensor) 41 flash button LED (intrusion sensor) 41

IP address 22, 30, 31 IP addressing 30

default

IP addressing setting 22

label size 6 lease, SIP server expiration time 33, 38 lengthy pages 44 link light 13 Linux, setting up a TFTP server on 69 local SIP port 33 log in address 24

MGROUP

MGROUP Name 44 mounting an intercom 65 multicast configuration 42 Multicast IP Address 44

gang box mounting 66 green link light 13

home page 25 http POST command 64 http web-based configuration 4

identifying your product 1 illustration of intercom mounting process 65 installation, typical intercom system 2 intercom configuration

default IP settings 22

intercom configuration page

configurable parameters 33, 62

intrusion sensor 39, 41

activate relay 41 dial out extension 41 flash button LED 41 play audio locally 41 play audio remotely 41

navigation (web page) 23 navigation table 23 network activity, verifying 14 network configuration of intercom 30 network rate 4 Network Setup 30 nightring tones 44 nightringer settings 38

orange link light 13

packet time 4 pages (lengthy) 44 part number 4 parts list 7 password

for SIP server login 33

Operations Guide 930279M CyberData Corporation

restoring the default 22 play audio locally (door sensor) 41 play audio locally (intrusion sensor) 41 play audio remotely (door sensor) 41 play audio remotely (intrusion sensor) 41 point-to-point configuration 35 port

local SIP 33

remote SIP 33 POST command 64 power requirement 4 priority

assigning 44 product

configuring 22

mounting 65

parts list 7 product features 3 product overview

product features 3

product specifications 4

supported protocols 4

supported SIP servers 4

typical system installation 2 product specifications 4 protocols supported 4

setting up an intercom 8 settings, default 18 SIP

enable SIP operation 33 local SIP port 33

user ID 33 SIP (session initiation protocol) 4 SIP configuration 32

SIP Server 33 SIP configuration parameters

outbound proxy 33

registration and expiration, SIP server lease 33, 38

unregister on reboot 33

user ID, SIP 33 SIP registration 33 SIP remote SIP port 33 SIP server 33

password for login 33

SIP servers supported 4

unregister from 33

user ID for login 33 Spare in the Air Policy 72 speaker output 4 static IP addressing 30 subnet mask 22, 30, 31 supported protocols 4

reboot 62, 63 remote SIP port 33 reset test function management switch 15 resetting the IP address to the default 65, 70 restoring factory default settings 18, 74 return and restocking policy 72 ringtones 44

lengthy pages 44 RJ-45 11 RMA returned materials authorization 71 RMA status 71 RTFM jumper 15, 16, 17, 18, 20 RTFM switch 15 RTP/AVP 4

sales 71 sensor setup page 40 sensor setup parameters 39 sensors 41 server address, SIP 33 service 71

tech support 71 technical support, contact information 71 TFTP server 4, 69

user ID

for SIP server login 33

username

changing for web configuration access 27 default for web configuration access 25 restoring the default 22

verifying

baud rate 13 network activity 14 network connectivity 13

Operations Guide 930279M CyberData Corporation

wall cutout dimensions, maximum recommended 68 wall mounting option 67 warranty 71 warranty & RMA returns outside of the United States 72 warranty & RMA returns within the United States 72 warranty and RMA returns page 72 warranty policy at CyberData 71 web access password 22 web access username 22 web configuration log in address 24 web page

navigation 23 web page navigation 23 web-based intercom configuration 22 weight 4 wget, free unix utility 64 Windows, setting up a TFTP server on 69

yellow act light 14 yellow link light 13

Operations Guide 930279M CyberData Corporation

CyberData 011035 Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual