CyberData 010935F, VoIP Intercom 010935F Operation Manual

VoIP Intercom
Operations Guide

Part #010935F

Document Part #930242L

for Firmware Version 6.0.1

CyberData Corporation

2555 Garden Road

Monterey, CA 93940

[phone]

PoE VoIP Intercom Operations Guide 930242L

Phone: [phone]
Technical Support Ext. 333
[email protected]
Fax: [phone]
Company and product information at www.cyberdata.net

Part # 010935F

COPYRIGHT NOTICE:
© 2010, CyberData Corporation, ALL RIGHTS RESERVED.

This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.

CyberData Corporation 930242L Operations Guide

Revision Information

Revision 930242L, which was released on 10-22-2010 and corresponds to firmware version 6.0.1, has
the following changes:

•Updates Section 4.1.6.2, "Restore the Factory Default Settings".

•Updates Section 4.1.4.2, "Call Button LED Function".

•Updates Figure 4-5, "Call Button and Call Button LED".

• Adds Figure 4-10, "Call Button and Call Button LED".

Operations Guide 930242L CyberData Corporation

Important Safety Instructions

GENERAL ALERT

GENERAL ALERT

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

14. WARNING: The VoIP Intercom enclosure is not rated for any AC voltages!

Warning

Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the fl o o r /wall in accordance w ith the installati o n in structio n s.

CyberData Corporation 930242L Operations Guide

Pictorial Alert Icons

GENERAL ALERT

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.

General Alert

This pictor al alert indicate s a potentially hazardous situation. This alert wi ll be
followed by a hazard level heading and more specific information about the
hazard.

Ground

This pictor al alert indicate s the Earth ground ing connection point.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.

CyberData Corporation 930242L Operations Guide

Contents

Chapter 3 Product Overview 1

3.1 How to Identify This Product ..............................................................................................................1

3.2 Typical System Installation ...................................................................................................................2

3.3 Product Features ....................................................................................................................................4

3.4 Supported Protocols ..............................................................................................................................5

3.5 Supported SIP Servers ...........................................................................................................................5

3.6 Product Specifications ...........................................................................................................................5

3.7 Dimensions .............................................................................................................................................6

Chapter 4 Installing the VoIP Intercom 8

4.1 Parts List ..................................................................................................................................................8

4.1 Intercom Setup ........................................................................................................................................9

4.2 Configure the Intercom Parameters .................................................................................................19

4.3 Upgrade the Firmware and Reboot the Intercom ...........................................................................59

i

4.1.1 VoIP Intercom Connections .......................................................................................................9

4.1.2 Connecting a Device to the Auxiliary Relay .........................................................................10

4.1.3 Identifying the VoIP Intercom Connectors ............................................................................11

4.1.4 Call Button and the Call Button LED .....................................................................................13

4.1.5 Network Connectivity, and Data Rate ..................................................................................14

4.1.6 RTFM Switch ..............................................................................................................................16

4.1.7 Adjust the Volume ....................................................................................................................19

4.2.1 Intercom Web Page Navigation ..............................................................................................20

4.2.2 Log in to the Configuration Home Page ................................................................................21

4.2.3 Configure the Device ................................................................................................................24

4.2.4 Configure the Network Parameters ......................................................................................27

4.2.5 Configure the SIP Parameters .................................................................................................29

4.2.6 Configure the Nightringer Parameters ..................................................................................34

4.2.7 Configure the Sensor Configuration Parameters .................................................................36

4.2.8 Configure the Multicast Parameters .......................................................................................39

4.2.9 Configure the Audio Configuration Parameters ..................................................................42

4.2.10 Configure the Event Parameters ...........................................................................................49

4.2.11 Configure the Autoprovisioning Parameters ......................................................................54

4.3.1 Reboot the Intercom ..................................................................................................................62

Appendix 5 Mounting the Intercom 63

5.1 Mount the Intercom ............................................................................................................................63

Appendix 6 Setting up a TFTP Server 68

6.1 Set up a TFTP Server ............................................................................................................................68

6.1.1 In a LINUX Environment .........................................................................................................68

6.1.2 In a Windows Environment ....................................................................................................68

Appendix 7 Troubleshooting/Technical Support 69

7.1 Frequently Asked Questions (FAQ) ..................................................................................................69

7.2 Documentation .....................................................................................................................................69

7.3 Contact Information .............................................................................................................................69

7.4 Warranty ................................................................................................................................................70

7.4.1 Warranty & RMA Returns within the United States ............................................................70

7.4.2 Warranty & RMA Returns Outside of the United States .....................................................70

7.4.3 Spare in the Air Policy ..............................................................................................................71

7.4.4 Return and Restocking Policy .................................................................................................71

7.4.5 Warranty and RMA Returns Page ..........................................................................................71

Index 72

Operations Guide 930242L CyberData Corporation

3 Product Overview

VoIP INTERCOM, PoE

WITH INTRUSION DETECTION

010935F / 021043A

Model number

WWW.CYBERDATA.NET

035000001

3.1 How to Identify This Product

To identify the VoIP Intercom, look for a model number label similar to the one shown in Figure 3-1.
The model number on the label should be 010935.

Figure 3-1. Model Number Label

1

Operations Guide 930242L CyberData Corporation

3.2 Typical System Installation

802.3af Compliant Ethernet Hub

VoIP Intercom

IP Phone IP PBX Server

12 34 56

Door Strike VoIP Intercom

Generic PoE Hub

IP Phone IP PBX Server

12 34 56

Speaker Loudspeaker

Strobe
Light

Amplifier

IP Phone

IP Phone

Generic PoE Hub

VoIP Intercom

IP Phone IP PBX Server

12 34 56

The Voice-over-IP (VoIP) Intercom is a SIP endpoint designed to provide VoIP phone connectivity in
a tamper proof and secure package.

Figure 3-2, Figure 3-3, and Figure 3-4 illustrate how the VoIP Intercoms can be installed as part of a

VoIP phone system.

Figure 3-2. Typical Installation—Door Entry/Access Control

Product Overview

How to Identify This Product

2

Figure 3-3. Typical Installation—Mass Notification

Figure 3-4. Typical Installation—Emergency Phone

Operations Guide 930242L CyberData Corporation

Product Overview

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

How to Identify This Product

Warning

Electrica l Hazard: The VoIP Intercom enclosure is not rated for any AC voltag es.

Warning

Electrica l Hazard: This product should be ins talled by a licensed electrician
according to al l local electrical and building codes.

Warning

Electrica l Hazard: To prevent injury, this apparatus must be securely att ached to
the floor/wall in accordance with the installation instructions.

3

Operations Guide 930242L CyberData Corporation

3.3 Product Features

●

SIP

●

Dual speeds of 10 Mbps and 100 Mbps

●

802.3af compliant

●

2 gang outlet box size

●

Adaptive full duplex voice operation

●

Network/Web management

●

Network adjustable speaker volume
adjustment

●

Network configurable door or intrusion
sensor settings

●

Network configurable relay activation
settings

●

Dial Out Extension supports the addition of
comma delimited pauses before sending
additional DTMF tones

●

Network configurable microphone input
sensitivity adjustment

●

Network downloadable product firmware

●

Doubles as a paging speaker

●

Call button

●

Call activity indicator (light)

●

Tamper proof design

●

One dry contact relay for auxiliary control

●

Autoprovisioning

●

Configurable audio files

●

Night Ringer

●

Three year warranty

●

Peer-to-peer capable

●

Door closure and tamper alert signal

●

Optional Torx screws with driver kit

Product Overview

How to Identify This Product

4

Operations Guide 930242L CyberData Corporation

3.4 Supported Protocols

The Intercom supports:

● SIP

● HTTP Web-based configuration

Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.

● DHCP Client

Dynamically assigns IP addresses in addition to the option to use static addressing.

● TFTP Client

Facilitates hosting for the Autoprovisioning configuration file.

● RTP

● RTP/AVP - Audio Video Profile

● Facilitates autoprovisioning configuration values on boot

● Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

Packet Time 20 ms

Product Overview

How to Identify This Product

5

3.5 Supported SIP Servers

Go to the following link to find the VoIP Intercom product page which will have information on
how to configure the VoIP Intercom for various supported SIP servers:

http://www.cyberdata.net/support/server/index.html

3.6 Product Specifications

Category Specification

Speaker Output 1 Watt Peak Power

Network Rate 10/100 Mbps

Power Requirement 802.3af compliant or 5V at 1000 mA

Protocol SIP

Part Number 010935D

Dimensions 5” x 5” x 2.5”

Weight

Auxiliary Relay

1.6 lbs./shipping weight of 2.2 lbs.

(0.7 kg/shipping weight of 1.0kg)

2 A at 30 VDC

Operations Guide 930242L CyberData Corporation

3.7 Dimensions

DIMENSIONS ARE IN INCHES [MILLIMETER]

5.00 [127.0]

2.36 [60.0]

4.64 [117.8]

4.70 [119.3]

5.00 [127.0]

WALL CUTOUT

Figure 3-5. Dimensions—Size of Unit With Case

Product Overview

How to Identify This Product

6

Operations Guide 930242L CyberData Corporation

Figure 3-6. Dimensions—Size of U nit Without Gang Box

5.000 [127.0]

Product Overview

How to Identify This Product

7

5.000 [127.0]

DIMENSIONS ARE IN INCHES [MILLIMETER]

4.200 [106.7]

1.985 [50.4]

4.200 [106.7]

Operations Guide 930242L CyberData Corporation

4 Installing the VoIP Intercom

4.1 Parts List

Ta bl e 4-1 illustrates the SiP VoIP and PoE Speaker parts.

Table 4-1. Parts List

Quantity Part N ame Illustration

1 Intercom Assembly

8

1 Installation Quick Reference Guide

1 Intercom Mounting Accessory Kit

Operations Guide 930242L CyberData Corporation

4.1 Intercom Setup

6

5

4

3

2

1

Alt ernate P ower Input :
1 = +5V at 1000 mA
2=PowerGround

Re l ay Co n t ac t :
(2A at 30 V DCor 0.4A at 125 V AC

3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference

J3

Ter m i n al Blo ck

Wire in,

3

4

up to 16 AWG

accept wire range

for continuous loads)

(2A at 30 VDC for continuous loads)

3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference

4.1.1 VoIP Intercom Connections

Figure 4-1 shows the pin connections on the J7 (terminal block). This terminal block can accept a

wire range from 16 AWG to 26 AWG.

Note As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal

block.

Figure 4-1. VoIP Intercom Connections

Installing the VoIP Intercom

Intercom Setup

9

Operations Guide 930242L CyberData Corporation

4.1.2 Connecting a Device to the Auxiliary Relay

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

+

-

DC

POWER SUPPLY

30 VDC @ 1A

MAX.

IN

Switching Diode

High PIV UltraFast

Solid State

or

Mechanical

Relay

Controlled Device

Depending Upon

AC or DC rated

Output Contacts

Requirements

Power Source

AC or DC

Controlled Device

Such As

Electric Door Strike

or

Strobe Light

( )

OUT

Example of External Relay (not supplied) Intercom PCB

Auxiliary Relay Wiring Contacts

The VoIP Intercom incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike (see
contacts are limited to 1 amp at 30VDC. The Intercom relay activation time is selectable through the
web interface and is controlled by DTMF tones generated from the phone being called. The DTMF
tones are selectable from the web interface as well.

Warning

Electrica l Hazard: The VoIP Intercom enclosure is not rated for any AC voltag es.

Warning

Electrica l Hazard: This product should be ins talled by a licensed electrician
according to al l local electrical and building codes.

Installing the VoIP Intercom

Intercom Setup

Figure 4-1). The Intercom relay

10

Warning

Electrica l Hazard: To prevent injury, this apparatus must be securely att ached to
the floor/wall in accordance with the installation instructions.

Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833

DTMF generation.

Figure 4-2. Auxiliary Relay Wiring Diagram

6
5
4
3
2
1

VoIP Intercom

Operations Guide 930242L CyberData Corporation

4.1.3 Identifying the VoIP Intercom Connectors

See the following Figures and Tables to identify the connectors and functions.

Figure 4-3. J2, J5, and J6 Connector Locations

Installing the VoIP Intercom

Intercom Setup

11

.

Table 4-2. Connector Functions

Connector Function

J2 Call Button. LED Interface

J5 Microphone Interface

J6 Speaker Interface

Operations Guide 930242L CyberData Corporation

Figure 4-4. Connector Locations

Installing the VoIP Intercom

Intercom Setup

12

Table 4-3. Connector Functio ns

Connector Function

J1 PoE Network Connection (RJ-45 ethernet)

J3 Terminal Block (see Figure 4-1)

J4 Factory Only

J8 Factory Only

JP0 Factory Only

JP1 Factory Only

JP2 Factory Only

JP3 Factory Only

JP4 Factory Only

JP5 Factory Only

JP6 Factory Only

JP7 Factory Only

JP8 Factory Only

JP9 Factory Only

JP10 Disables the intrusion sensor when installed.

SW1 RTFM (see Section 4.1.6, "RTFM Switch")

Operations Guide 930242L CyberData Corporation

4.1.4 Call Button and the Call Button LED

Call button and Call Button LED

4.1.4.1 Calling with the The Call Button

• You may initiate a call by pressing the Call button.

• An active call is indicated by the Call Button LED blinking at one second intervals.

• The Intercom will automatically answer an incoming call.

• You can press the Call button to terminate an active call whether the call was an incoming call
or a call that was initiated by you.

4.1.4.2 Call Button LED Function

• Upon initial power or reset, the Call Button LED will illuminate.

• When the software has finished initialization, the Call Button LED will blink twice.

• When a call is established (not just ringing), the Call Button LED will blink.

•On the Device Configuration Page, there is an option called Button Lit When Idle. This option
sets the normal state for the indicator light. The Call Button LED will still blink during
initialization and calls.

• The Call Button LED flashes briefly at the beginning of RTFM mode.

Installing the VoIP Intercom

Intercom Setup

13

Figure 4-5. Call Button and Ca ll Button LED

Operations Guide 930242L CyberData Corporation

4.1.5 Network Connectivity, and Data Rate

Link

Activity

Ethernet

When you plug in the Ethernet cable or power supply:

• The square, green Link light above the Ethernet port indicates that the network connection has
been established (see
auto-negotiated baud rate:

• This light is yellow at 10 Mbps.

• It is orange at 100 Mbps.

Figure 4-6 and Figure 4-7). The Link light changes color to confirm the

Figure 4-6. Network Connector Prior to Installation

Installing the VoIP Intercom

Intercom Setup

14

Operations Guide 930242L CyberData Corporation

4.1.5.1 Verify Network Activity

The square, yellow Activity light blinks when there is network activity.

Figure 4-7. Network Connector

Installing the VoIP Intercom

Intercom Setup

15

Operations Guide 930242L CyberData Corporation

4.1.6 RTFM Switch

When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) switch (see SW1 in
confirm the Intercom’s IP Address and test that the audio is working.

Note You must do these tests prior to final assembly.

Figure 4-8) on the Intercom board to announce and

Figure 4-8. RTFM Switch (SW1)

Installing the VoIP Intercom

Intercom Setup

16

4.1.6.1 Announcing the IP Address

To announce a speaker’s current IP address:

1. Press and release the RTFM switch (SW1) within a five second window.

Note The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or

default to 10.10.10.10 if a DHCP server is not present).

Note Pressing and holding the RTFM switch for longer than five seconds will restore the speaker

to the factory default settings.

Operations Guide 930242L CyberData Corporation

4.1.6.2 Restore the Factory Default Settings

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.

Note Each Intercom is delivered with factory set default values.

To set the factory default settings for firmware version 6.0.0 and later, complete the following steps:

1. Press and hold the RTF M button (Figure 4-9) until the IP address is announced.

2. The Call Button LED (Figure 4-10) on the front will blink quickly.

3. Press and hold the Call Button until “Restoring Defaults” is announced.

Note The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or

default to 10.10.10.10 if a DHCP server is not present).

To set the factory default settings for firmware version 5.1.2 and earlier, complete the following
steps:

1. Unplug the Intercom.

Installing the VoIP Intercom

Intercom Setup

17

2. Install the RTFM jumper on JP11.

3. Plug the network cable into the Intercom to supply power to the Intercom. The Call Button LED
will illuminate during initialization, blink once, and then turn off.

4. The Intercom will announce the IP address.

5. Press and hold the Call Button for 10 seconds.

6. When you hear the announcement, release the Call Button. The factory default settings are
restored, and the Intercom will automatically restart.

7. After the Intercom has rebooted, remove the jumper from JP11.

8. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1.

Operations Guide 930242L CyberData Corporation

Figure 4-9. RTFM Switch (SW1)

Call button and Call Button LED

Installing the VoIP Intercom

Intercom Setup

18

Figure 4-10. Call Button and Call Button LED

Operations Guide 930242L CyberData Corporation

4.1.7 Adjust the Volume

You can adjust the volume through the Device Configuration Page.

4.2 Configure the Intercom Parameters

To configure the Intercom online, use a standard web browser.

Configure each Intercom and verify its operation before you mount it. When you are ready to mount
an Intercom, refer to

All Intercoms are initially configured with the following default IP settings:

When configuring more than one Intercom, attach the Intercoms to the network and configure one
at a time to avoid IP address conflicts.

Param eter Factory Default Setting

Appendix 5, "Mounting the Intercom" for instructions.

Table 4-4. Factory Default Settings

Installing the VoIP Intercom

Intercom Setup

19

IP Addressing DHCP

IP Address

Web Access Username admin

Web Access Password admin

Subnet Mask

Default Gateway

a

a

a

10.10.10.10

255.0.0.0

10.0.0.1

a. Default if there is not a DHCP server present.

Operations Guide 930242L CyberData Corporation

4.2.1 Intercom Web Page Navigation

Ta bl e 4-5 shows the navigation buttons that you will see on every Intercom web page.

Table 4-5. Web Page Navigation

Web Page Item Description

Link to the Home page.

Link to the Device Configuration page.

Link to the Networking page.

Link to go to the SIP Configuration page.

Link to go to the Nightringer page.

Installing the VoIP Intercom

Intercom Setup

20

Link to the Sensor Configuration page.

Link to the Multicast Configuration page.

Link to the Audio Configuration page.

Link to the Event Configuration page.

Link to the Autoprovisioning Configuration page.

Link to the Update Firmware page.

Operations Guide 930242L CyberData Corporation

4.2.2 Log in to the Configuration Home Page

1. Open your browser to the Intercom IP address.

Note If the network does not have access to a DHCP server, the device will default to an IP

address of 10.10.10.10.

Note Make sure that the PC is on the same IP network as the Intercom.

Note You may also download CyberData’s VoIP Discovery Utility program which allows you to

easily find and configure the default web address of the CyberData VoIP products.

CyberData’s VoIP Discovery Utility program is available at the following website address:

http://www.cyberdata.net/support/voip/discovery_utility.html

Note The Intercom ships in DHCP mode. To get to the Home page, use the discovery utility to

scan for the device on the network and open your browser from there.

Installing the VoIP Intercom

Intercom Setup

21

Operations Guide 930242L CyberData Corporation

Installing the VoIP Intercom

Intercom Setup

2. When prompted, use the following default Web Access Username and Web Ac cess Password
to access the Home Page (

Figure 4-11):

Web Access Username: admin

Web Access Password: admin

Figure 4-11. Home Page

22

Operations Guide 930242L CyberData Corporation

Installing the VoIP Intercom

Intercom Setup

3. On the Home Page, review the setup details and navigation buttons described in Ta ble 4-6.

Table 4-6. Home Page Overview

Web Page Item Description

Device Settings

Device Name Shows the device name.

Change Username Type in this field to change the username.

Change Password Type in this field to change the password.

Re-enter Password Type the password again in this field to confirm the new password.

Current Settings

Serial Number Shows the device serial number.

Mac Address Shows the device Mac address.

Firmware Version Shows the current firmware version.

IP Addressing Shows the current IP addressing setting (DHCP or static).

IP Address Shows the current IP address.

Subnet Mask Shows the current subnet mask address.

23

Default Gateway Shows the current default gateway address.

DNS Server 1 Shows the current DNS Server 1 address.

DNS Server 2 Shows the current DNS Server 2 address.

Speaker Volume Shows the current speaker volume level.

Microphone Gain Shows the current microphone gain level.

SIP Mode is Shows the current status of the SIP mode.

Multicast Mode is Shows the current status of the Multicast mode.

Event Reporting is Shows the current status of the Event Reporting mode.

Nightringer is Shows the current status of the Nightringer mode.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Operations Guide 930242L CyberData Corporation

4.2.3 Configure the Device

1. Click the Device Configuration button to open the Device Configuration page. See Figure 4-12.

Figure 4-12. Device Configuration Page

Installing the VoIP Intercom

Intercom Setup

24

Operations Guide 930242L CyberData Corporation

Installing the VoIP Intercom

Intercom Setup

2. On the Device Configuration page, you may enter values for the parameters indicated in

Ta bl e 4-7.

Table 4-7. Device Configuration Parameters

Web Page Item Description

Volume Settings

Speaker Volume Type the desired Intercom volume level into this field.

Microphone Gain Type the desired microphone gain level into this field.

Relay Settings

Activate Relay with DTMF Code When selected, the relay can be activated with a DTMF

code.

DTMF Activation Code Type the desired DTMF activation code

(25 character limit).

DTMF Activation Duration (in seconds) Type the desired DTMF activation duration (in seconds)

(1 character limit).

NOTE: A DTMF activation duration of 0 will toggle the
relay indefinitely or until the activation code is sent again

Activate Relay During Ring When selected, the relay will be activated for as long as

the call is active.

NOTE: When the phone is set to Auto Answer, it will not
ring and this option does nothing.

25

Activate Relay During Night Ring Check this box to activate the relay for as long as a Night

Ring tone is ringing.

Activate Relay While Call Active When selected, the relay will be activated for as long as

the call is active.

Activate Relay on Button Press When selected, the relay will be activated when the Call

Button is pressed.

Relay on Button Press Timeout (in seconds) Type the desired time (in seconds) that you want the relay

to activate after the Call Button is pressed (1 character
limit).

Miscellaneous Settings

Auto-Answer Incoming Calls When selected, the device will automatically answer

incoming calls.

When Auto Answer is Off, the device will play a ringtone
through the Intercom speaker until someone presses the
button.

Button Lit When Idle When selected, the Call Button remains lit when idle.

Play Ringback Tone When selected, you will hear a ringback tone while making

a call.

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Installing the VoIP Intercom

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Table 4-7. Device Configuration Parameters

Web Page Item Description

Enable Push to Talk This option is for noisy environments. When enabled, the

microphone will be muted normally. When the button is
pressed and held, it will unmute the microphone and allow
the operator to send audio back.

NOTE: When Enable Push to Talk is enabled, you cannot
stop an active call with the call button. The device on the
other end will need to end the call.

NOTE: Enable Push to Talk will not work on some older
hardware.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Test Audio button to do an audio test. When
the Test Audio button is pressed, you will hear a voice
message for testing the device audio quality and volume.

Click on the Test Relay button to do a relay test.

26

Click on the Test Microphone button to do a microphone
test. When the Test Microphone button is pressed, the
following occurs:

1. The device will immediately start recording 3 seconds of
audio.

2. The device will beep (indicating the end of recording).

3. The device will play back the recorded audio.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click the Save button.

Operations Guide 930242L CyberData Corporation

4.2.4 Configure the Network Parameters

1. Click the Networking button to open the Network Configuration page (Figure 4-13).

Figure 4-13. Network Configuration Page

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27

2. On the Network Configuration page, enter values for the parameters indicated in Tabl e 4-8.

Web Page Item Description

IP Addressing Select either DHCP IP Addressing or Static IP Addressing by

Network Settings

IP Address Enter the Static IP address.

Subnet Mask Enter the Subnet Mask address.

Default Gateway Enter the Default Gateway address.

Operations Guide 930242L CyberData Corporation

Table 4-8. Network Configuration Parameters

marking the appropriate radio button. If you select Static, configure
the remaining parameters indicated in
go to Step 3.

Table 4-8. If you select DHCP,

Installing the VoIP Intercom

Intercom Setup

Table 4-8. Network Configuration Parameters

Web Page Item Description

DNS Server 1 Enter the DNS Server 1 address.

DNS Server 2 Enter the DNS Server 2 address.

Current Network Settings Shows the current network settings.

IP Address Shows the current Static IP address.

Subnet Mask Shows the current Subnet Mask address.

Default Gateway Shows the current Default Gateway address.

DNS Server 1 Shows the current DNS Server 1 address.

DNS Server 2 Shows the current DNS Server 2 address.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click Save Settings. This updates the changed parameters and
reboots the Intercom if appropriate.

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4. Connect the Intercom to the target network.

5. From a system on the same network as the Intercom, open a browser with the new IP address of
the Intercom.

Operations Guide 930242L CyberData Corporation

4.2.5 Configure the SIP Parameters

1. Click SIP Config to open the SIP Configuration page (Figure 4-14).

Note For specific server configurations, go to the following website address:

http://www.cyberdata.net/support/server/index.html

Figure 4-14. SIP Configuratio n Page

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2. On the SIP Configuration page, enter values for the parameters indicated in Tab le 4-9.

Table 4-9. SIP Configuration Parameters

Web Page Item Description

Enable SIP Operation Enables or disables SIP operation.

SIP Settings

SIP Server* Type the SIP server represented as either a numeric IP

address in dotted decimal notation or the fully qualified
host name (255 character limit [FQDN]).

Remote SIP Port* Type the Remote SIP Port number (default 5060)

(8 character limit).

Local SIP Port* Type the Local SIP Port number (default 5060)

(8 character limit).

Outbound Proxy Type the Outbound Proxy as either a numeric IP address in

dotted decimal notation or the fully qualified host name
(255 character limit [FQDN]).

Outbound Proxy Port Type the Outbound Proxy Port number (8 character limit).

SIP User ID* Type the SIP User ID (up to 64 alphanumeric characters).

Authenticate ID* Type the Authenticate ID

(up to 64 alphanumeric characters).

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Authenticate Password* Type the Authenticate Password (up to 64 alphanumeric

characters).

Register with a SIP Server* Check this box to enable SIP Registration.

For information about Point-to-Point Configuration, see

Section 4.2.5.2, "Point-to-Point Configuration".

Re-registration Interval (in seconds)* Type the SIP Registration lease time in minutes (default is

60 minutes) (8 character limit). Re-registration Interval (in
seconds)*

Unregister on Reboot* When selected, on boot, the device will first register with a

SIP server with a expiration delay of 0 seconds. This has
the effect of unregistering any current devices on this
extension.

RTP Settings

RTP Port (even) Specify the port number used for the RTP stream after

establishing a SIP call. This port number has to be an even
number and defaults to 10500.

Dial Out Settings

Dial Out Extension Type the dial out extension number (64 character limit).

Note: For information about dial-out extension strings and
DTMF tones, see Section 4.2.5.1, "Dial Out Extension

Strings and DTMF Tones (using rfc2833)".

Extension ID Type the desired Extension ID (64 character limit).

Operations Guide 930242L CyberData Corporation

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Table 4-9. SIP Configuration Parameters

Web Page Item Description

Click on the Reboot button to reboot the system.

3. After changing the parameters, click Save Settings.

4.2.5.1 Dial Out Extension Strings and DTMF Tones (using rfc2833)

On the Button Configuration page, dial out extensions support the addition of comma delimited
pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three
seconds after a call is first established with a remote device. Subsequent commas will pause for 2
seconds. A pause of one second will be sent after each numerical digit.

Table 4-10. Examples of Dial-Out Exte nsion Strings

Extension String Resulting Action

302 Dial out extension 302 and establish a call

302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the

DTMF tone '2'

302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the

DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF
tone 4, wait 4 seconds, send out DTMF tone 1

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31

Note The maximum number of total characters in the dial-out field is 64.

Operations Guide 930242L CyberData Corporation

4.2.5.2 Point-to-Point Configuration

Intercom is set to NOT register with a SiP server

When the board is set to not register with a SIP server (see Figure 4-15), it's possible to set the
intercom to dial out to a single endpoint.

In this case, the dial-out extension should be the IP address of the remote device. The Intercom can
also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point
Mode.

Note Receiving point-to-point SiP calls may not work with all phones.

Figure 4-15. SIP Configuration Page Set to Point-to-Point Mode

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Operations Guide 930242L CyberData Corporation

4.2.5.3 Delayed DTMF

On the SIP Configuration page the dial out extension supports the addition of comma delimited
pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three
seconds after a call is first established with a remote device. Subsequent commas will pause for 2
seconds. A pause of one second will be sent after each numerical digit.

Extension String Resulting Action

302 Dial out extension 302 and establish a call

302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the

302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the

Note The maximum number of total characters in the dial-out field is 25.

Installing the VoIP Intercom

Table 4-11. Examples of Dial-Out Extension Strings

DTMF tone '2'

DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF
tone 4, wait 4 seconds, send out DTMF tone 1

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Intercom Setup

Operations Guide 930242L CyberData Corporation

4.2.6 Configure the Nightringer Parameters

When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration
does not have to be to the same server as the primary SIP registration. Any calls made to the
Nightringer extension will cause the Intercom to play a ring tone. There is no way to answer this
call. The Nightringer is designed to be used in buildings where calls made after hours are directed to
a ring group.

1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 4-16.

Figure 4-16. Nightringer Configuration Setup

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Installing the VoIP Intercom

Intercom Setup

2. On the Nightringer Configuration page, enter values for the parameters indicated
in Tab le 4-12.

Table 4-12. Nightringer Configuration Parameters

Web Page Item Description

Enable Nightringer When the nightringer is enabled, the unit will attempt to

register a second extension with the SIP server. Any calls
made to this extension will play a ringtone.

Nightringer Settings

SIP Server Type the SIP server represented as either a numeric IP

address in dotted decimal notation.

Remote SIP Port Type the Remote SIP Port number (default 5060)

(8 character limit).

Local SIP Port Type the Local SIP Port number (default 5060)

(8 character limit).
Note: This value cannot be the same as the Local SIP Port*
found on the SIP Configuration Page.

User ID Type the User ID (up to 64 alphanumeric characters).

Authenticate ID Ty pe the Authenticate ID (up to 64 alphanumeric

characters).

Authenticate Password Type the Authenticate Password (up to 64 alphanumeric

characters).

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Re-registration Interval (in seconds)* Type the SIP Registration lease time in minutes (default is

60 minutes) (8 character limit). Re-registration Interval (in
seconds)*

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click on the Save button.

Operations Guide 930242L CyberData Corporation

4.2.7 Configure the Sensor Configuration Parameters

The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state.
There is an option on the Sensor Configuration page to trigger on an open or short condition on
these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has
been met.

The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when
the Intercom is removed from the case.

For each sensor there are four actions the Intercom can take:

• Flash the LED until the sensor is deactivated (roughly 10 times/second)

• Activate the relay until the sensor is deactivated

• Loop an audio file out of the Intercom speaker until the sensor is deactivated

• Call a preset extension and play a pre-recorded audio file (once)

Note Calling a preset extension can be set up as a point-to-point call, but currently can't send

delayed DTMF tones.

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Installing the VoIP Intercom

1. Click Sensor Config to open the Sensor Configuration page (Figure 4-17).

Figure 4-17. Sensor Configuration Page

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Intercom Setup

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Installing the VoIP Intercom

Intercom Setup

2. On the Sensor Configuration page, enter values for the parameters indicated in Ta bl e 4-13.

Table 4-13. Sensor Configuration Parameters

Web Page Item Description

Door Sensor Settings

Door Sensor Normally Closed Select the inactive state of the door sensors.

Door Open Timeout (in seconds) Select the number of seconds that you want to pass before

the door sensor is activated.

Flash Button LED* Check this box to flash the LED until the sensor is

deactivated (roughly 10 times/second).

Activate Relay Check this box to activate the relay until the sensor is

deactivated.

Play Audio Locally Check this box to loop an audio file out of the Intercom

speaker until the sensor is deactivated.

Play Audio Remotely Check this box to call a preset extension and play a pre-

recorded audio file (once).

Dial Out Extension Enter the desired dial-out extension number. For

information about dial-out extension strings and DTMF
tones, see Section 4.2.5.1, "Dial Out Extension Strings and

DTMF Tones (using rfc2833)".

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Use this button to test the door sensor.

Intrusion Sensor Settings

Flash Button LED* Check this box to flash the LED until the sensor is

deactivated (roughly 10 times/second).

Activate Relay Check this box to activate the relay until the sensor is

deactivated.

Play Audio Locally Check this box to loop an audio file out of the Intercom

speaker until the sensor is deactivated.

Play Audio Remotely Check this box to call a preset extension and play a pre-

recorded audio file (once).

Dial Out Extension Enter the desired dial-out extension number. For

information about dial-out extension strings and DTMF
tones, see Section 4.2.5.1, "Dial Out Extension Strings and

DTMF Tones (using rfc2833)".

Use this button to test the Intrusion sensor.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click Save Settings.

Operations Guide 930242L CyberData Corporation

4.2.8 Configure the Multicast Parameters

Multicast groups use multicasting to create public address paging zones. Multicasting is based on
the concept of a group. Multicast addresses specify an arbitrary group of IP hosts that have joined
the group and want to receive traffic sent to the group. Group members send IGMP messages to
their local multicast routers, allowing the group traffic traversal from the source.

The Multicast Configuration page allows the Intercom to join up to 10 paging zones for receiving
ulaw/alaw encoded RTP audio streams. A paging zone can consist of one or many CyberData
multicast group-enabled products. There is no limit to how many speakers can be in a given paging
zone. Each multicast group is defined by a multicast address and port number. Each multicast group
is assigned a priority, allowing simultaneously arriving pages to be serviced based on importance.
Multicast groups are compatible with IGMP through version three. The Intercom supports
simultaneous SIP and Multicast.

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Intercom Setup

1. Click on the Multicast Configuration button to open the Multicast Configuration page. See

Figure 4-18.

Figure 4-18. Multicast Configuration Page

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Installing the VoIP Intercom

Intercom Setup

2. On the Multicast Configuration page, enter values for the parameters indicated in Tabl e 4-14.

Table 4-14. Multicast Configuration Parameters

Web Page Item Description

Enable Multicast Operation Enables or disables multicast operation.

Device Settings

Priority Indicates the priority for the multicast group. Priority 9 is the

highest (emergency streams). 0 is the lowest (background
music). See
details.

Address Enter the multicast IP Address for this multicast group (15

character limit).

Port (range can be from 2000 to 65535) Enter the port number for this multicast group (5 character

limit).

Note: The multicast ports have to be even values. The
webpage will enforce this restriction.

Multicast Group Name Assign a descriptive name for this multicast group (25

character limit).

Section 4.2.8.1, "Assigning Priority" for more

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3. After changing the parameters, click on the Save button.

4.2.8.1 Assigning Priority

When playing multicast streams, audio on different streams will preempt each other according to
their priority in the list. An audio stream with a higher priority will interrupt a stream with a lower
priority.

If both SIP and Multicast is enabled, SIP audio streams are considered priority 4.5. SIP audio will
interrupt multicast streams with priority 0 through 4 and will be interrupted by multicast streams
with priority 5 through 9.

During priority 9 multicast streams, the analog volume control is bypassed and the volume level is
set to maximum.

Note SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all

prioritized.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

Ringtones and
Nightringtones

Operations Guide 930242L CyberData Corporation

Ringtones all play at the same priority level. This means that it is possible to have a nightring tone
and a normal ringtone playing at the same time.

4.2.9 Configure the Audio Configuration Parameters

The Audio Configuration page is used to add custom audio to the board. User uploaded audio will
take precedence over the audio files shipped with the Intercom.

1. Click Audio Config to open the Audio Configuration page (Figure 4-19).

Figure 4-19. Audio Configuration Page

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Operations Guide 930242L CyberData Corporation

Installing the VoIP Intercom

Figure 4-20. Audio Configuration Page (continued)

43

Intercom Setup

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Installing the VoIP Intercom

Figure 4-21. Audio Configuration Page (continued)

44

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Intercom Setup

2. On the Audio Configuration page, enter values for the parameters indicated in Ta bl e 4-15.

Table 4-15. Audio Configuration Parameters

Web Page Item Description

Audio Files

0-9 The name of the audio configuration option is the same as the spoken

audio that plays on the board (24 character limit).

'0' corresponds to the spoken word “zero.”

'1' corresponds to the spoken word “one.”

'2' corresponds to the spoken word “two.”

'3' corresponds to the spoken word “three.”

'4' corresponds to the spoken word “four.”

'5' corresponds to the spoken word “five.”

'6' corresponds to the spoken word “six.”

'7' corresponds to the spoken word “seven.”

'8' corresponds to the spoken word “eight.”

'9' corresponds to the spoken word “nine.”

45

Dot Corresponds to the spoken word “dot.” (24 character limit)

Audiotest Corresponds to the message “This is the CyberData IP speaker test

message...” (24 character limit)

Pagetone Corresponds to a simple tone that is unused by default

(24 character limit).

Your IP Address is Corresponds to the message “Your IP address is...”

(24 character limit).

Rebooting Corresponds to the spoken word “Rebooting” (24 character limit).

Restoring default Corresponds to the message “Restoring default”

(24 character limit).

Ringback Tone This is the ringback tone that plays when calling a remote extension (24

character limit).

Ring Tone This is the tone that plays when set to ring when receiving a call (24

character limit).

Intrusion Sensor Triggered Corresponds to the message “Intrusion Sensor Triggered”

(24 character limit).

Door Ajar Corresponds to the message “Door Ajar”

(24 character limit).

Night Ring Specifies the ringtone for nightring. By default this parameter uses the

same audio file that is selected for the Ring Tone parameter.

The Browse button will allow you to navigate to and select an audio
file.

Operations Guide 930242L CyberData Corporation

The Play button will play that audio file.

The Delete button will delete any user uploaded audio and restore the
stock audio file.

Table 4-15. Audio Configuration Parameters

Web Page Item Description

The Save button will download a new user audio file to the board once
you've selected the file by using the Browse button. The Save button
will delete any pre-existing user-uploaded audio files.

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Operations Guide 930242L CyberData Corporation

4.2.9.1 User-created Audio Files

User created audio files should be saved in the following format:

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz

You can use the free utility Audacity to convert audio files into this format. See Figure 4-22 through

Figure 4-24.

Figure 4-22. Audacity 1

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47

Figure 4-23. Audacity 2

Operations Guide 930242L CyberData Corporation

When you export an audio file with Audacity, save the output as:

WAV (Microsoft) signed 16 bit PCM

• WAV (Microsoft) signed 16 bit PCM.

Figure 4-24. WAV (Microsoft) signed 16 bit PCM

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4.2.10 Configure the Event Parameters

Click the Event Config button to open the Event Configuration page (Figure 4-25). The Event
Configuration page specifies a remote server that can be used to receive HTTP POST events when

actions take place on the board.

Figure 4-25. Event Configuration Page

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Ta bl e 4-16 shows the web page items on the Event Configuration page.

Table 4-16. Event Configur ation

Web Page Item Description

Enable Event Generation When selected, Event Generation is enabled.

Remote Event Server

Remote Event Server IP Type the Remote Event Server IP address.

(64 character limit)

Remote Event Server Port Type the Remote Event Server port number.

(8 character limit)

Remote Event Server URL Type the Remote Event Server URL.

(127 character limit)

Events

Enable Button Events When selected, Button Events are enabled.

Enable Call Active Events When selected, Call Active Events are enabled.

Enable Call Terminated Events When selected, Call Terminated Events are enabled.

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Enable Relay Activated Events When selected, Relay Activated Events are enabled.

Enable Relay Deactivated Events When selected, Relay Deactivated Events are enabled.

Enable Ring Events When selected, Ring Events are enabled.

Enable Night Ring Events When selected, there is a notification when the unit

receives a night ring.

Enable Multicast Start Events When selected, Multicast Start Events are enabled.

Enable Multicast Stop Events When selected, Multicast Stop Events are enabled.

Enable Power On Events When selected, Power On Events are enabled.

Enable 60 Second Heartbeat Events When selected, 60 Second Heartbeat Events are

enabled.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Test Event button to test an event.

Click on the Reboot button to reboot the system.

Operations Guide 930242L CyberData Corporation

4.2.10.1 Example Packets for Events

The server and port are used to point to the listening server and the 'Remote Event Server URL' is
the destination URL (typically the script running on the remote server that's used to parse and
process the POST events).

Note The XML is URL-encoded before transmission so the following examples are not completely

accurate.

Here are example packets for every event:

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 197
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>POWERON</event>
</cyberdata>

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51

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 199
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>HEARTBEAT</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 196
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>BUTTON</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 201
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_ACTIVE</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79

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Installing the VoIP Intercom

User-Agent: CyberData/1.0.0
Content-Length: 205
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_TERMINATED</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 197
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RINGING</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded

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Intercom Setup

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_START</event>
<index>8</index>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 233
Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_STOP</event>
<index>8</index>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_ACTIVATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79

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User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_DEACTIVATED</event>
</cyberdata>

POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>NIGHTRINGING</event>
</cyberdata>

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4.2.11 Configure the Autoprovisioning Parameters

1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page.
See Figure 4-26.

Figure 4-26. Autoprovisioning Configuration Page

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2. On the Autoprovisioning Configuration page, you may enter values for the parameters
indicated in

Ta bl e 4-17.

Table 4-17. Autoprovisioning Configuration Parameters

Web Page Item Description

Autoprovisioning

Enable Autoprovisioning See Section 4.2.11.1, "Autoprovisioning".

Get Autoprovisioning from DHCP See Section 4.2.11.1, "Autoprovisioning".

Autoprovisioning Server (IP Address) See Section 4.2.11.1, "Autoprovisioning" (15 character limit).

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Autoprovisioning Autoupdate
(in minutes)

Type the desired time (in minutes) that you want the
Autoprovisioning feature to update (6 character limit).

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

3. After changing the parameters, click the Save button.

Operations Guide 930242L CyberData Corporation

4.2.11.1 Autoprovisioning

Installing the VoIP Intercom

Intercom Setup

56

Enable
Autoprovisioning
Option

Networking

Get
Autoprovisioning
from DHCP

With autoprovisioning enabled, the board will get its configuration from a remote TFTP server on
startup or periodically on a scheduled delay. Autoprovisioned values will override values stored in
on-board memory and will be visible on the web page. The board gets its autoprovisioning
information from an XML-formatted file hosted from a TFTP server. CyberData will provide a
template for this XML file and the user can modify it for their own use.

To use autoprovisioning, create a copy of the autoprovisioning template with the desired settings
and name this file with the mac address of the device to configure (for example:
0020f7350058.config). Put this file into your TFTP server directory and manually set the TFTP server
address on the board.

It is not necessary to set every option found in the autoprovisioning template. As long as the XML is
valid, the file can contain any subset. Options not autoprovisioned will default to the values stored
in the on board memory. For example if you only wanted to modify the device name, the following
would be a valid autoprovisioning file:

<?xml version="1.0" encoding="utf-8" ?>
<specific>

<MiscSettings>

<DeviceName>auto Intercom</DeviceName>

</MiscSettings>

</specific>

The board will only apply networking settings or firmware upgrades after a reboot.

When this option is checked, the device will automatically fetch its autoprovisioning server address
from the DHCP server. The device will use the address specified in OPTION 150 (TFTP-server­name) or OPTION 66. If both options are set, the device will use OPTION 150.

Refer to the documentation of your DHCP server for setting up OPTION 150.

Operations Guide 930242L CyberData Corporation

Installing the VoIP Intercom

Intercom Setup

To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both
option 66 and 150), here's an example dhcpd.conf:

# dhcpd.conf
#
# Configuration file for ISC dhcpd (see 'man dhcpd.conf')
#
ddns-update-style ad-hoc;

option option-150 code 150 = ip-address;

subnet 10.0.0.0 netmask 255.0.0.0 {
max-lease-time 120;
default-lease-time 120;

option routers 10.0.0.1;
option subnet-mask 255.0.0.0;

option domain-name "voiplab";
option domain-name-servers 10.0.0.1;

option time-offset -8; # Pacific Standard Time

option tftp-server-name "10.0.0.254";

57

Autoprovisioning
Server (IP Address)

Autoprovisioning
Autoupdate

Autoprovisioned
Firmware Upgrades

option option-150 10.0.0.254;

range 10.10.0.1 10.10.2.1;}

Instead of using DHCP to provide the autoprovisioning tftp server address, you can specify an
address manually.

If Autoprovisioning is enabled and the Autoprovisioning Autoupdate value is something other
than 0 minutes, a service is started on startup that will wait the configured number of minutes and
then try to re-download its autoprovisioning file. It will compare its previously autoprovisioned file
with this new file and if there are differences, it will reboot the board.

An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three
minutes, and the web page will be unresponsive during this time.

The 'FirmwareVersion' value in the xml file must match the version stored in the 'FirmwareFile'.

<FirmwareVersion>v5.0.5b01</FirmwareVersion>
<FirmwareFile>505b01-uImage-intercom</FirmwareFile>

If these values are mismatched, the board can get stuck in a loop where it goes through the
following sequence of actions:

1. The board downloads and writes a new firmware file.

2. After the next reboot, the board recognizes that the firmware version does not match.

3. The board downloads and writes the firmware file again.

CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is
stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the
board boot as it normally does.

Operations Guide 930242L CyberData Corporation

Installing the VoIP Intercom

Intercom Setup

58

Autoprovisioned
Audio Files

Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be
downloaded once for each device. Loading many audio files to the device from the web page could
cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh
the page.

The device uses the file name to determine when to download a new audio file. This means that if
you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP
server, the device will not recognize that the file has changed (because the file name is the same).

Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have
been loaded to the board, the audio file settings will not change. You can force a change to the audio
files on the board by clicking Restore Default on the Audio Configuration page or by changing the
autoprovisioning file with “default” set as the file name.

Operations Guide 930242L CyberData Corporation

Installing the VoIP Intercom

Intercom Setup

4.3 Upgrade the Firmware and Reboot the Intercom

Note To guard against failed firmware upgrades, units shipped from CyberData with firmware

version 5.1.2 and later feature a built-in "fail safe" mechanism. Note that field upgrading
earlier units with v5.x.x will not allow for this feature.

Note Any units that have shipped with firmware version 6.0.0 or later will not be able to run

firmware that is version 5.1.2 or earlier.

To upload the firmware from your computer:

1. Retrieve the latest Intercom firmware file from the VoIP Intercom Downloads page at:

http://www.cyberdata.net/products/voip/digitalanalog/intercom/downloads.html

2. Unzip the firmware version file. This file may contain the following:

• Firmware file

• Release notes

3. Log in to the Intercom home page as instructed in Section 4.2.2, "Log in to the Configuration

Home Page".

59

Operations Guide 930242L CyberData Corporation

Installing the VoIP Intercom

Intercom Setup

4. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 4-27.

Figure 4-27. Upgrade Firmware P a ge

60

5. Select Browse, and then navigate to the location of the Intercom firmware file.

6. Click Submit.

Note This starts the upgrade process. Once the Intercom has uploaded the file, the Uploading

Firmware countdown page appears, indicating that the firmware is being written to flash.

The Intercom will automatically reboot when the upload is complete. When the countdown
finishes, the Upgrade Firmware page will refresh. The uploaded firmware filename should
be displayed in the system configuration (indicating successful upload and reboot).

Ta bl e 4-18 shows the web page items on the Upgrade Firmware page.

Table 4-18. Firmware Upgrade Paramet ers

Web Page Item Description

File Upload

Firmware Version Shows the current firmware version.

Use the Browse button to navigate to the location of the
Intercom firmware file that you want to upload.

Click on the Submit button to automatically upload the
selected firmware and reboot the system.

Operations Guide 930242L CyberData Corporation

Table 4-18. Firmware Upgrade Paramet ers

Web Page Item Description

Click on the Reboot button to reboot the system.

Installing the VoIP Intercom

Intercom Setup

61

Operations Guide 930242L CyberData Corporation

4.3.1 Reboot the Intercom

Reboot

To reboot a Intercom, log in to the web page as instructed in Section 4.2.2, "Log in to the

Configuration Home Page".

1. Click Update Firmware to open the Upgrade Firmware page (Figure 4-28).

Figure 4-28. Reboot System Section

Installing the VoIP Intercom

Intercom Setup

62

2. Click Reboot. A normal restart will occur.

Operations Guide 930242L CyberData Corporation

Appendix 5: Mounting the Intercom

5.1 Mount the Intercom

Before you mount the Intercom, make sure that you have received all the parts for each Intercom.
Refer to

Tab le 5-1.

Table 5-1. Mounting Components (Part of the Accessory Kit)

Quantity Part Name Illustration

2 Outlet Box Plugs

2 Flush Mounting Plate

63

2 8-32 x 1/4" Flat Head Phillips Machine Screw

1 10-24 x 5/16" Pan Head Phillips Machine

Screw

1 Tamper-resistant Torx Bit (T-15H)

4 #6-32 x 5/8-inch Torx Security Flat Head 82°

Countersunk Machine Screw

Operations Guide 930242L CyberData Corporation

Mount the Intercom

Link

Activity

Ethernet

To mount the Intercom:

1. Plug the Ethernet cable into the Intercom Assembly (see Figure 5-1). Section 4.1.5, "Network

Connectivity, and Data Rate" explains how the Link and Status LEDs work.

Figure 5-1. Network Connector Prior to Installation

64

Operations Guide 930242L CyberData Corporation

Mount the Intercom

(1) Tamper-resistant Torx Bit (T-15H)
(Requires 1/4-inch Driver Torx Bit Socket)

2. To fasten the Intercom:

• For wall mounting, use the two 8-32 X 1/4" FLAT HEAD PHILLIPS MACHINE SCREW
and the one 10-24 X 5/16" PAN HEAD PHILLIPS MACHINE SCREW to secure the
Intercom.

Figure 5-2. VoIP Intercom Assembly

65

Security Torx Screw (4x)

2 Gang Box

Face Plate

and

PCB Assembly

Operations Guide 930242L CyberData Corporation

Mount the Intercom

OR

CONDUIT

HOLE PLUG

Apply good quality waterproof
sealant to all threads.

Not to Exceed 0.1"

CONDUIT

(1/2”)

If the thread on the conduit is longer than 3/8 inch, then a stop nut (not supplied) is required.
Otherwise, use the outlet box plug to plug the exit hole.

Note Apply good quality waterproof sealant to all threads.

Figure 5-3. Mounting the VoIP Intercom Assembly

66

Figure 5-4 shows the restrictions of the conduit going into the box.

Figure 5-4. Conduit Restrictions

Operations Guide 930242L CyberData Corporation

Figure 5-5 shows how to properly mount the VoIP Intercom.

(Not Provided)

Mounting Screw

Flat Head Phillips

Machine Screw (2x)

Plate (2x)

Flush Mounting

Figure 5-5. Mounting

67

Mount the Intercom

Operations Guide 930242L CyberData Corporation

Appendix 6: Setting up a TFTP Server

6.1 Set up a TFTP Server

Autoprovisioning requires a TFTP server for hosting the configuration file.

6.1.1 In a LINUX Environment

To set up a TFTP server on LINUX:

1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.

2. Run the following command where /tftpboot/ is the path to the directory you created in

Step 1: the directory that contains the files to be uploaded. For example:

68

in.tftpd -l -s /tftpboot/your_directory_name

6.1.2 In a Windows Environment

You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download from the following
website address:

http://www.cyberdata.net/support/voip/solarwinds.html

To set up a TFTP server on Windows:

1. Install and start the software.

2. Select File/Configure/Security tab/Tr a n sm i t O nl y.

3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory.

Operations Guide 930242L CyberData Corporation

Appendix 7: Troubleshooting/Technical
Support

7.1 Frequently Asked Questions (FAQ)

A list of frequently asked questions (FAQs) are available on the VoIP Intercom product page at:

http://www.cyberdata.net/products/voip/digitalanalog/intercom/faqs.html

Select the support page for your product to see a list of frequently asked questions for the
CyberData product:

7.2 Documentation

The documentation for this product is released in an English language version only.
You can download PDF copies of CyberData product documentation from the
VoIP Intercom product page at:

69

http://www.cyberdata.net/products/voip/digitalanalog/intercom/docs.html

7.3 Contact Information

Contact

Sales

Technical
Support

Returned Materials
Authorization

CyberData Corporation
2555 Garden Road
Monterey, CA 93940
USA

www.CyberData.net

Phone: 800-CYBERDATA (800-292-3732)
Fax: [phone]

Sales 831-373-2601 Extension 334

Phone: [phone] Extension 333
Web: http://www.cyberdata.net/support/contactsupportvoip.html

To return the product, contact the CyberData Returned Materials Authorization (RMA) department
at:

Phone: [phone], Extension 136
Email: [email protected]

When returning a product to CyberData, an approved CyberData RMA number must be printed on
the outside of the original shipping package. No product will be accepted for return without an
approved RMA number. Send the product, in its original package, to the following address:

Operations Guide 930242L CyberData Corporation

CyberData Corporation
2555 Garden Road
Monterey, CA 93940
Attention: RMA "your RMA number"

70

Warranty

RMA Status Form

If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address:

http://www.cyberdata.net/support/rmastatus.html

7.4 Warranty

CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail within the warranty period, CyberData will
repair or replace the product free of charge. This warranty includes all parts and labor.

Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of
the product will be assessed. Repairs that are in warranty but are damaged by improper
modifications or abuse, will be charged at the out-of-warranty rate. Products shipped to CyberData,
both in and out-of-warranty, are shipped at the expense of the customer. Shipping charges for
repaired products shipped back to the customer by CyberData, will be paid by CyberData.

CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.

7.4.1 Warranty & RMA Returns within the United States

If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to be
returned to CyberData, an RMA number will be issued to you at this point.

Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package should
be sent to the following address:

CyberData Corporation

2555 Garden Rd.

Monterey, CA 93940

Attn: RMA "xxxxxx"

7.4.2 Warranty & RMA Returns Outside of the United States

If you purchased your equipment through an authorized international distributor or reseller, please
contact them directly for product repairs.

Operations Guide 930242L CyberData Corporation

7.4.3 Spare in the Air Policy

CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States
and Canada. More information about the Spare in the Air policy is available at the following web
address:

http://www.cyberdata.net/support/warranty/spareintheair.html

7.4.4 Return and Restocking Policy

For our authorized distributors and resellers, please refer to your CyberData Service Agreement for
information on our return guidelines and procedures.

For End Users, please contact the company that you purchased your equipment from for their
return policy.

7.4.5 Warranty and RMA Returns Page

71

Warranty

The most recent warranty and RMA information is available at the CyberData Warranty and RMA
Returns Page at the following web address:

http://www.cyberdata.net/support/warranty/index.html

Operations Guide 930242L CyberData Corporation

Index

72

Numerics

100 Mbps indicator light 14

A

AC voltages 3, 10
act light 15
activate relay (door sensor) 38
activate relay (intrusion sensor) 38
address, configuration login 21
announcing a speaker’s IP address 16, 17
audio configuration 42

night ring tone parameter 45
audio configuration page 42
audio encodings 5
autoprovisioning 56

autoprovisioned audio files 58

autoprovisioned firmware upgrades 57

autoprovisioning autoupdate 57

autoprovisioning enabled option 56

autoprovisioning from DHCP 56

autoprovisioning server (IP address) 57

networking 56

setting up a TFTP server 68
autoprovisioning configuration 54, 55
auxiliary relay wiring diagram 10

B

baud rate

verifying 14

C

call button 13

LED 13
call button LED 13
changing

the web access password 24
conduit restrictions 66
configurable parameters 23, 25, 27, 30, 60
configuration

audio 42

default IP settings 19

door sensor 36

intrusion sensor 36
network 27
SIP 29

using Web interface 19
configuration home page 22
configuration page

configurable parameters 23, 25, 27
contact information 69
contact information for CyberData 69
Current Network Settings 28
current network settings 28
CyberData contact information 69

D

default

gateway 19

intercom settings 72

IP address 19

subnet mask 19

username and password 19

web login username and password 22
default gateway 19, 27, 28
default intercom settings 17
default IP settings 19
default login address 21
device configuration 24

device configuration parameters 55

the device configuration page 54
device configuration page 24
device configuration parameters 25
device configuration password

changing for web configuration access 24
DHCP Client 5
DHCP IP addressing 27
dial out extension (door sensor) 38
dial out extension (intrusion sensor) 38
dial out extension strings 31
dial-out extension strings 33
dimensions 5, 6
discovery utility program 21
DNS server 28
door sensor 36, 38, 45

activate relay 38

dial out extension 38

door open timeout 38

door sensor normally closed 38

flash button LED 38

play audio locally 38

play audio remotely 38

Operations Guide 930242L CyberData Corporation

73

DTMF tones 31, 33
DTMF tones (using rfc2833) 31
dual speeds 14

E

enable night ring events 50
ethernet cable 64
event configuration

enable night ring events 50

expiration time for SIP server lease 30, 35

F

factory default settings 17

how to set 17

firmware

where to get the latest firmware 59
flash button LED (door sensor) 38
flash button LED (intrusion sensor) 38

default

IP addressing setting 19

L

lease, SIP server expiration time 30, 35
lengthy pages 41
link LED 64
link light 14
Linux, setting up a TFTP server on 68
local SIP port 30
log in address 21

M

MGROUP

MGROUP Name 41
mounting an intercom 63
multicast configuration 39
Multicast IP Address 41

G

green link light 14

H

home page 22
http web-based configuration 5

I

identifying your product 1
illustration of intercom mounting process 63
installation, typical intercom system 2
intercom configuration

default IP settings 19

intercom configuration page

configurable parameters 30, 60

intrusion sensor 36, 38

activate relay 38
dial out extension 38
flash button LED 38
play audio locally 38

play audio remotely 38
IP address 19, 27, 28
IP addressing 27

N

navigation (web page) 20
navigation table 20
network activity, verifying 15
network configuration of intercom 27
network rate 5
Network Setup 27
nightring tones 41
nightringer settings 35

O

orange link light 14

P

packet time 5
pages (lengthy) 41
part number 5
parts list 8
password

for SIP server login 30
login 22
restoring the default 19

play audio locally (door sensor) 38

Operations Guide 930242L CyberData Corporation

74

play audio locally (intrusion sensor) 38
play audio remotely (door sensor) 38
play audio remotely (intrusion sensor) 38
point-to-point configuration 32
port

local SIP 30

remote SIP 30
power requirement 5
priority

assigning 41
product

configuring 19

mounting 63

parts list 8
product features 4
product overview

product features 4

product specifications 5

supported protocols 5

supported SIP servers 5

typical system installation 2
product specifications 5
protocols supported 5

SIP

enable SIP operation 30
local SIP port 30

user ID 30
SIP (session initiation protocol) 5
SIP configuration 29

SIP Server 30
SIP configuration parameters

outbound proxy 30

registration and expiration, SIP server lease 30, 35

unregister on reboot 30

user ID, SIP 30
SIP registration 30
SIP remote SIP port 30
SIP server 30

password for login 30

SIP servers supported 5

unregister from 30

user ID for login 30
Spare in the Air Policy 71
speaker output 5
static IP addressing 27
status LED 64
subnet mask 19, 27, 28
supported protocols 5

R

reboot 60, 62
remote SIP port 30
reset test function management switch 16
resetting the IP address to the default 63, 69
restoring factory default settings 17, 72
restoring the factory default settings 17
return and restocking policy 71
ringtones 41

lengthy pages 41
RJ-45 12
RMA returned materials authorization 69
RMA status 70
RTFM jumper 16, 18
RTFM switch 16
RTP/AVP 5

S

sales 69
sensor setup page 37
sensor setup parameters 36
sensors 38
server address, SIP 30
service 69
setting up an intercom 9
settings, default 17

T

tech support 69
technical support, contact information 69
TFTP server 5, 68

U

user ID

for SIP server login 30

username

changing for web configuration access 24
default for web configuration access 22
restoring the default 19

V

verifying

baud rate 14
network activity 15
network connectivity 14

Operations Guide 930242L CyberData Corporation

W

warranty 70
warranty & RMA returns outside of the United States 70
warranty & RMA returns within the United States 70
warranty and RMA returns page 71
warranty policy at CyberData 70
web access password 19
web access username 19
web configuration log in address 21
web page

navigation 20
web page navigation 20
web-based intercom configuration 19
weight 5
Windows, setting up a TFTP server on 68

Y

yellow act light 15
yellow link light 14

75

Operations Guide 930242L CyberData Corporation