CyberData 010935F, VoIP Intercom 010935F Operation Manual

VoIP Intercom
Operations Guide

Part #010935F

Document Part #930242L

for Firmware Version 6.0.1

CyberData Corporation

2555 Garden Road

Monterey, CA 93940

[phone]

PoE VoIP Intercom Operations Guide 930242L

Phone: [phone]
Technical Support Ext. 333
[e-mail]
Fax: [phone]
Company and product information at www.cyberdata.net

Part # 010935F

COPYRIGHT NOTICE:
© 2010, CyberData Corporation, ALL RIGHTS RESERVED.

This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.

CyberData Corporation 930242L Operations Guide

Revision Information

Revision 930242L, which was released on 10-22-2010 and corresponds to firmware version 6.0.1, has
the following changes:

•Updates Section 4.1.6.2, "Restore the Factory Default Settings".

•Updates Section 4.1.4.2, "Call Button LED Function".

•Updates Figure 4-5, "Call Button and Call Button LED".

• Adds Figure 4-10, "Call Button and Call Button LED".

Operations Guide 930242L CyberData Corporation

Important Safety Instructions

GENERAL ALERT

GENERAL ALERT

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

14. WARNING: The VoIP Intercom enclosure is not rated for any AC voltages!

Warning

Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the fl o o r /wall in accordance w ith the installati o n in structio n s.

CyberData Corporation 930242L Operations Guide

Pictorial Alert Icons

GENERAL ALERT

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.

General Alert

This pictor al alert indicate s a potentially hazardous situation. This alert wi ll be
followed by a hazard level heading and more specific information about the
hazard.

Ground

This pictor al alert indicate s the Earth ground ing connection point.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.

CyberData Corporation 930242L Operations Guide

Contents

Chapter 3 Product Overview 1

3.1 How to Identify This Product ..............................................................................................................1

3.2 Typical System Installation ...................................................................................................................2

3.3 Product Features ....................................................................................................................................4

3.4 Supported Protocols ..............................................................................................................................5

3.5 Supported SIP Servers ...........................................................................................................................5

3.6 Product Specifications ...........................................................................................................................5

3.7 Dimensions .............................................................................................................................................6

Chapter 4 Installing the VoIP Intercom 8

4.1 Parts List ..................................................................................................................................................8

4.1 Intercom Setup ........................................................................................................................................9

4.2 Configure the Intercom Parameters .................................................................................................19

4.3 Upgrade the Firmware and Reboot the Intercom ...........................................................................59

i

4.1.1 VoIP Intercom Connections .......................................................................................................9

4.1.2 Connecting a Device to the Auxiliary Relay .........................................................................10

4.1.3 Identifying the VoIP Intercom Connectors ............................................................................11

4.1.4 Call Button and the Call Button LED .....................................................................................13

4.1.5 Network Connectivity, and Data Rate ..................................................................................14

4.1.6 RTFM Switch ..............................................................................................................................16

4.1.7 Adjust the Volume ....................................................................................................................19

4.2.1 Intercom Web Page Navigation ..............................................................................................20

4.2.2 Log in to the Configuration Home Page ................................................................................21

4.2.3 Configure the Device ................................................................................................................24

4.2.4 Configure the Network Parameters ......................................................................................27

4.2.5 Configure the SIP Parameters .................................................................................................29

4.2.6 Configure the Nightringer Parameters ..................................................................................34

4.2.7 Configure the Sensor Configuration Parameters .................................................................36

4.2.8 Configure the Multicast Parameters .......................................................................................39

4.2.9 Configure the Audio Configuration Parameters ..................................................................42

4.2.10 Configure the Event Parameters ...........................................................................................49

4.2.11 Configure the Autoprovisioning Parameters ......................................................................54

4.3.1 Reboot the Intercom ..................................................................................................................62

Appendix 5 Mounting the Intercom 63

5.1 Mount the Intercom ............................................................................................................................63

Appendix 6 Setting up a TFTP Server 68

6.1 Set up a TFTP Server ............................................................................................................................68

6.1.1 In a LINUX Environment .........................................................................................................68

6.1.2 In a Windows Environment ....................................................................................................68

Appendix 7 Troubleshooting/Technical Support 69

7.1 Frequently Asked Questions (FAQ) ..................................................................................................69

7.2 Documentation .....................................................................................................................................69

7.3 Contact Information .............................................................................................................................69

7.4 Warranty ................................................................................................................................................70

7.4.1 Warranty & RMA Returns within the United States ............................................................70

7.4.2 Warranty & RMA Returns Outside of the United States .....................................................70

7.4.3 Spare in the Air Policy ..............................................................................................................71

7.4.4 Return and Restocking Policy .................................................................................................71

7.4.5 Warranty and RMA Returns Page ..........................................................................................71

Index 72

Operations Guide 930242L CyberData Corporation

3 Product Overview

VoIP INTERCOM, PoE

WITH INTRUSION DETECTION

010935F / 021043A

Model number

WWW.CYBERDATA.NET

035000001

3.1 How to Identify This Product

To identify the VoIP Intercom, look for a model number label similar to the one shown in Figure 3-1.
The model number on the label should be 010935.

Figure 3-1. Model Number Label

1

Operations Guide 930242L CyberData Corporation

3.2 Typical System Installation

802.3af Compliant Ethernet Hub

VoIP Intercom

IP Phone IP PBX Server

12 34 56

Door Strike VoIP Intercom

Generic PoE Hub

IP Phone IP PBX Server

12 34 56

Speaker Loudspeaker

Strobe
Light

Amplifier

IP Phone

IP Phone

Generic PoE Hub

VoIP Intercom

IP Phone IP PBX Server

12 34 56

The Voice-over-IP (VoIP) Intercom is a SIP endpoint designed to provide VoIP phone connectivity in
a tamper proof and secure package.

Figure 3-2, Figure 3-3, and Figure 3-4 illustrate how the VoIP Intercoms can be installed as part of a

VoIP phone system.

Figure 3-2. Typical Installation—Door Entry/Access Control

Product Overview

How to Identify This Product

2

Figure 3-3. Typical Installation—Mass Notification

Figure 3-4. Typical Installation—Emergency Phone

Operations Guide 930242L CyberData Corporation

Product Overview

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

How to Identify This Product

Warning

Electrica l Hazard: The VoIP Intercom enclosure is not rated for any AC voltag es.

Warning

Electrica l Hazard: This product should be ins talled by a licensed electrician
according to al l local electrical and building codes.

Warning

Electrica l Hazard: To prevent injury, this apparatus must be securely att ached to
the floor/wall in accordance with the installation instructions.

3

Operations Guide 930242L CyberData Corporation

3.3 Product Features

●

SIP

●

Dual speeds of 10 Mbps and 100 Mbps

●

802.3af compliant

●

2 gang outlet box size

●

Adaptive full duplex voice operation

●

Network/Web management

●

Network adjustable speaker volume
adjustment

●

Network configurable door or intrusion
sensor settings

●

Network configurable relay activation
settings

●

Dial Out Extension supports the addition of
comma delimited pauses before sending
additional DTMF tones

●

Network configurable microphone input
sensitivity adjustment

●

Network downloadable product firmware

●

Doubles as a paging speaker

●

Call button

●

Call activity indicator (light)

●

Tamper proof design

●

One dry contact relay for auxiliary control

●

Autoprovisioning

●

Configurable audio files

●

Night Ringer

●

Three year warranty

●

Peer-to-peer capable

●

Door closure and tamper alert signal

●

Optional Torx screws with driver kit

Product Overview

How to Identify This Product

4

Operations Guide 930242L CyberData Corporation

3.4 Supported Protocols

The Intercom supports:

● SIP

● HTTP Web-based configuration

Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.

● DHCP Client

Dynamically assigns IP addresses in addition to the option to use static addressing.

● TFTP Client

Facilitates hosting for the Autoprovisioning configuration file.

● RTP

● RTP/AVP - Audio Video Profile

● Facilitates autoprovisioning configuration values on boot

● Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

Packet Time 20 ms

Product Overview

How to Identify This Product

5

3.5 Supported SIP Servers

Go to the following link to find the VoIP Intercom product page which will have information on
how to configure the VoIP Intercom for various supported SIP servers:

http://www.cyberdata.net/support/server/index.html

3.6 Product Specifications

Category Specification

Speaker Output 1 Watt Peak Power

Network Rate 10/100 Mbps

Power Requirement 802.3af compliant or 5V at 1000 mA

Protocol SIP

Part Number 010935D

Dimensions 5” x 5” x 2.5”

Weight

Auxiliary Relay

1.6 lbs./shipping weight of 2.2 lbs.

(0.7 kg/shipping weight of 1.0kg)

2 A at 30 VDC

Operations Guide 930242L CyberData Corporation

3.7 Dimensions

DIMENSIONS ARE IN INCHES [MILLIMETER]

5.00 [127.0]

2.36 [60.0]

4.64 [117.8]

4.70 [119.3]

5.00 [127.0]

WALL CUTOUT

Figure 3-5. Dimensions—Size of Unit With Case

Product Overview

How to Identify This Product

6

Operations Guide 930242L CyberData Corporation

Figure 3-6. Dimensions—Size of U nit Without Gang Box

5.000 [127.0]

Product Overview

How to Identify This Product

7

5.000 [127.0]

DIMENSIONS ARE IN INCHES [MILLIMETER]

4.200 [106.7]

1.985 [50.4]

4.200 [106.7]

Operations Guide 930242L CyberData Corporation

4 Installing the VoIP Intercom

4.1 Parts List

Ta bl e 4-1 illustrates the SiP VoIP and PoE Speaker parts.

Table 4-1. Parts List

Quantity Part N ame Illustration

1 Intercom Assembly

8

1 Installation Quick Reference Guide

1 Intercom Mounting Accessory Kit

Operations Guide 930242L CyberData Corporation

4.1 Intercom Setup

6

5

4

3

2

1

Alt ernate P ower Input :
1 = +5V at 1000 mA
2=PowerGround

Re l ay Co n t ac t :
(2A at 30 V DCor 0.4A at 125 V AC

3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference

J3

Ter m i n al Blo ck

Wire in,

3

4

up to 16 AWG

accept wire range

for continuous loads)

(2A at 30 VDC for continuous loads)

3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference

4.1.1 VoIP Intercom Connections

Figure 4-1 shows the pin connections on the J7 (terminal block). This terminal block can accept a

wire range from 16 AWG to 26 AWG.

Note As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal

block.

Figure 4-1. VoIP Intercom Connections

Installing the VoIP Intercom

Intercom Setup

9

Operations Guide 930242L CyberData Corporation

4.1.2 Connecting a Device to the Auxiliary Relay

GENERAL ALERT

GENERAL ALERT

GENERAL ALERT

+

-

DC

POWER SUPPLY

30 VDC @ 1A

MAX.

IN

Switching Diode

High PIV UltraFast

Solid State

or

Mechanical

Relay

Controlled Device

Depending Upon

AC or DC rated

Output Contacts

Requirements

Power Source

AC or DC

Controlled Device

Such As

Electric Door Strike

or

Strobe Light

( )

OUT

Example of External Relay (not supplied) Intercom PCB

Auxiliary Relay Wiring Contacts

The VoIP Intercom incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike (see
contacts are limited to 1 amp at 30VDC. The Intercom relay activation time is selectable through the
web interface and is controlled by DTMF tones generated from the phone being called. The DTMF
tones are selectable from the web interface as well.

Warning

Electrica l Hazard: The VoIP Intercom enclosure is not rated for any AC voltag es.

Warning

Electrica l Hazard: This product should be ins talled by a licensed electrician
according to al l local electrical and building codes.

Installing the VoIP Intercom

Intercom Setup

Figure 4-1). The Intercom relay

10

Warning

Electrica l Hazard: To prevent injury, this apparatus must be securely att ached to
the floor/wall in accordance with the installation instructions.

Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833

DTMF generation.

Figure 4-2. Auxiliary Relay Wiring Diagram

6
5
4
3
2
1

VoIP Intercom

Operations Guide 930242L CyberData Corporation

4.1.3 Identifying the VoIP Intercom Connectors

See the following Figures and Tables to identify the connectors and functions.

Figure 4-3. J2, J5, and J6 Connector Locations

Installing the VoIP Intercom

Intercom Setup

11

.

Table 4-2. Connector Functions

Connector Function

J2 Call Button. LED Interface

J5 Microphone Interface

J6 Speaker Interface

Operations Guide 930242L CyberData Corporation

Figure 4-4. Connector Locations

Installing the VoIP Intercom

Intercom Setup

12

Table 4-3. Connector Functio ns

Connector Function

J1 PoE Network Connection (RJ-45 ethernet)

J3 Terminal Block (see Figure 4-1)

J4 Factory Only

J8 Factory Only

JP0 Factory Only

JP1 Factory Only

JP2 Factory Only

JP3 Factory Only

JP4 Factory Only

JP5 Factory Only

JP6 Factory Only

JP7 Factory Only

JP8 Factory Only

JP9 Factory Only

JP10 Disables the intrusion sensor when installed.

SW1 RTFM (see Section 4.1.6, "RTFM Switch")

Operations Guide 930242L CyberData Corporation

4.1.4 Call Button and the Call Button LED

Call button and Call Button LED

4.1.4.1 Calling with the The Call Button

• You may initiate a call by pressing the Call button.

• An active call is indicated by the Call Button LED blinking at one second intervals.

• The Intercom will automatically answer an incoming call.

• You can press the Call button to terminate an active call whether the call was an incoming call
or a call that was initiated by you.

4.1.4.2 Call Button LED Function

• Upon initial power or reset, the Call Button LED will illuminate.

• When the software has finished initialization, the Call Button LED will blink twice.

• When a call is established (not just ringing), the Call Button LED will blink.

•On the Device Configuration Page, there is an option called Button Lit When Idle. This option
sets the normal state for the indicator light. The Call Button LED will still blink during
initialization and calls.

• The Call Button LED flashes briefly at the beginning of RTFM mode.

Installing the VoIP Intercom

Intercom Setup

13

Figure 4-5. Call Button and Ca ll Button LED

Operations Guide 930242L CyberData Corporation

4.1.5 Network Connectivity, and Data Rate

Link

Activity

Ethernet

When you plug in the Ethernet cable or power supply:

• The square, green Link light above the Ethernet port indicates that the network connection has
been established (see
auto-negotiated baud rate:

• This light is yellow at 10 Mbps.

• It is orange at 100 Mbps.

Figure 4-6 and Figure 4-7). The Link light changes color to confirm the

Figure 4-6. Network Connector Prior to Installation

Installing the VoIP Intercom

Intercom Setup

14

Operations Guide 930242L CyberData Corporation

4.1.5.1 Verify Network Activity

The square, yellow Activity light blinks when there is network activity.

Figure 4-7. Network Connector

Installing the VoIP Intercom

Intercom Setup

15

Operations Guide 930242L CyberData Corporation

4.1.6 RTFM Switch

When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) switch (see SW1 in
confirm the Intercom’s IP Address and test that the audio is working.

Note You must do these tests prior to final assembly.

Figure 4-8) on the Intercom board to announce and

Figure 4-8. RTFM Switch (SW1)

Installing the VoIP Intercom

Intercom Setup

16

4.1.6.1 Announcing the IP Address

To announce a speaker’s current IP address:

1. Press and release the RTFM switch (SW1) within a five second window.

Note The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or

default to 10.10.10.10 if a DHCP server is not present).

Note Pressing and holding the RTFM switch for longer than five seconds will restore the speaker

to the factory default settings.

Operations Guide 930242L CyberData Corporation

4.1.6.2 Restore the Factory Default Settings

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.

Note Each Intercom is delivered with factory set default values.

To set the factory default settings for firmware version 6.0.0 and later, complete the following steps:

1. Press and hold the RTF M button (Figure 4-9) until the IP address is announced.

2. The Call Button LED (Figure 4-10) on the front will blink quickly.

3. Press and hold the Call Button until “Restoring Defaults” is announced.

Note The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or

default to 10.10.10.10 if a DHCP server is not present).

To set the factory default settings for firmware version 5.1.2 and earlier, complete the following
steps:

1. Unplug the Intercom.

Installing the VoIP Intercom

Intercom Setup

17

2. Install the RTFM jumper on JP11.

3. Plug the network cable into the Intercom to supply power to the Intercom. The Call Button LED
will illuminate during initialization, blink once, and then turn off.

4. The Intercom will announce the IP address.

5. Press and hold the Call Button for 10 seconds.

6. When you hear the announcement, release the Call Button. The factory default settings are
restored, and the Intercom will automatically restart.

7. After the Intercom has rebooted, remove the jumper from JP11.

8. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1.

Operations Guide 930242L CyberData Corporation

Figure 4-9. RTFM Switch (SW1)

Call button and Call Button LED

Installing the VoIP Intercom

Intercom Setup

18

Figure 4-10. Call Button and Call Button LED

Operations Guide 930242L CyberData Corporation

4.1.7 Adjust the Volume

You can adjust the volume through the Device Configuration Page.

4.2 Configure the Intercom Parameters

To configure the Intercom online, use a standard web browser.

Configure each Intercom and verify its operation before you mount it. When you are ready to mount
an Intercom, refer to

All Intercoms are initially configured with the following default IP settings:

When configuring more than one Intercom, attach the Intercoms to the network and configure one
at a time to avoid IP address conflicts.

Param eter Factory Default Setting

Appendix 5, "Mounting the Intercom" for instructions.

Table 4-4. Factory Default Settings

Installing the VoIP Intercom

Intercom Setup

19

IP Addressing DHCP

IP Address

Web Access Username admin

Web Access Password admin

Subnet Mask

Default Gateway

a

a

a

10.10.10.10

255.0.0.0

10.0.0.1

a. Default if there is not a DHCP server present.

Operations Guide 930242L CyberData Corporation