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USER MANUAL
PLUS4
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CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service Department:
Email : support@custom.it
© 2014 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of this manual in whatever form,
whether by printed or electronic means,
is forbidden. While guaranteeing that the
information contained in it has been carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this
manual bear no responsibility for how the
manual is used.
Information regarding any errors found in it
or suggestions on how it could be improved
are appreciated. Since products are subject to continuous check and improvement,
CUSTOM S.p.A. reserves the right to make
changes in information contained in this
manual without prior noti cation.
The pre-installed multimedia contents
are protected from Copyright CUSTOM
S.p.A. Other company and product names
mentioned herein may be trademarks of
their respective companies. Mention of
third-party products is for informational
purposes only and constitutes neither
an endorsement nor a recommendation.
CUSTOM S.p.A. assumes no responsibility
with regard to the performance or use of
these products.
THE IMAGES USED IN THIS MAN-
UAL ARE USED AS AN ILLUSTRA-
TIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following
actions that could compromise the characteristics of the product:
• Read and retain the instructions which
follow.
• Follow all indications and instructions
given on the device.
• Make sure that the surface on which
the device rests is stable. If it is not, the
device could fall, seriously damaging it.
• Make sure that the device rests on a hard
(non-padded) surface and that there is
suf cient ventilation.
• When positioning the device, make sure
cables do not get damaged.
• Use the type of electrical power supply
indicated on the device label. If uncertain, contact your dealer.
• Make sure the electrical system that
supplies power to the device is equipped
with a ground wire and is protected by a
differential switch.
• Do not block the ventilation openings.
• Do not insert objects inside the device as
this could cause short-circuiting or damage components that could jeopardize
printer functioning.
• Do not carry out repairs on the device
yourself, except for the normal maintenance operations given in the user
manual.
• Make sure that there is an easily-accessible outlet with a capacity of no less
than 10A closely to where the device is
to be installed.
• Periodically perform scheduled maintenance on the device to avoid dirt build-up
that could compromise the correct, safe
operation of the unit.
• Before any type of work is done on the
machine, disconnect the power supply.
• Do not touch the head heating line with
bare hands or metal objects. Do not
perform any operation inside the printer
immediately after printing because the
head and motor tend to become very
hot.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for accidents or damage to persons or
property occurring as a result of tampering,
structural or functional modi cations, un-
suitable or incorrect installations, environments not in keeping with the equipment’s
protection degree or with the required temperature and humidity conditions, failure
to carry out maintenance and periodical
inspections and poor repair work.
THE CE MARK AFFIXED TO
THE PRODUCT CERTIFY
THAT THE PRODUCT SATISFIES THE BASIC SAFETY
REQUIREMENTS.
The device is in conformity with the essential Electromagnetic Compatibility and
Electric Safety requirements laid down in
Directives 2006/95/CE and 2004/108/CE
inasmuch as it was designed in conformity
with the provisions laid down in the following Standards:
• EN 55022 Class B (Limits and methods
of measurements of radio disturbance
characteristics of Information Technology Equipment)
• EN 55024 (Information Technology
Equipment – Immunity characteristics –
Limits and methods of measurement)
• EN 60950-1 (Safety of information
equipment including electrical business
equipment)
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means
that used electrical and electronic products
shall NOT be mixed with unsorted municipal waste. For more detailed information
about recycling of this product, refer to the
instructions of your country for the disposal
of these products.
• Do not dispose of this equipment as
miscellaneous solid municipal waste, but
arrange to have it collected separately.
• The re-use or correct recycling of the
electronic and electrical equipment
(EEE) is important in order to protect
the environment and the wellbeing of
humans.
• In accordance with European Directive
WEEE 2002/96/EC, special collection
points are available to which to deliver
waste electrical and electronic equipment and the equipment can also be
handed over to a distributor at the moment of purchasing a new equivalent
type.
• The public administration and producers
of electrical and electronic equipment
are involved in facilitating the processes
of the re-use and recovery of waste electrical and electronic equipment through
the organisation of collection activities
and the use of appropriate planning arrangements.
• Unauthorised disposal of waste electrical
and electronic equipment is punishable
by law with the appropriate penalties.
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this
copy.
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MANUAL
For details on the commands,
refer to the manual with code 77200000002100
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TABLE OF CONTENTS
1 INTRODUCTION ..............................................................9
1.1 Document structure .................................................................9
1.2 Explanatory notes used in this manual ...................................................9
2 DESCRIPTION ...............................................................11
2.1 Unpacking the device ...............................................................11
2.2 Device component: external views .....................................................12
2.3 Device component: internal view ......................................................14
2.4 Product label ......................................................................14
2.5 Key functions .....................................................................15
2.6 Status led ashes ..................................................................16
3 INSTALLATION ...............................................................17
3.1 “EASYLOCK” fastening .............................................................17
3.2 Fixing with screws (model without interconnection module) .................................19
3.3 Connections ......................................................................20
3.4 Pinout (model without interconnection module) ...........................................22
3.5 Pinout (model with interconnection module) ..............................................24
3.6 Serial port setting (model without interconnection module) ..................................27
3.7 Parallel port setting (model with interconnection module) ...................................28
3.8 Driver and SDK ....................................................................32
4 OPERATION ..................................................................33
4.1 Adjusting paper width ...............................................................33
4.2 Paper roll insertion .................................................................35
5 CONFIGURATION ............................................................37
5.1 Conguration mode ................................................................37
5.2 Setup report ......................................................................39
5.3 Printer status ......................................................................40
5.4 Printer parameters .................................................................41
5.5 Hexadecimal dump .................................................................44
6 MAINTENANCE ..............................................................45
6.1 Planning of cleaning operations .......................................................45
6.2 Cleaning .........................................................................46
6.3 Firmware upgrade ..................................................................49
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7 SPECIFICATIONS ............................................................51
7.1 Hardware specications .............................................................51
7.2 Character specications in ESC/POS™ emulation ........................................54
7.3 Device dimensions .................................................................54
7.4 Power supply dimensions cod.963GE020000003 (optional) .................................57
7.5 Character sets in ESC/POS™ emulation ................................................58
8 CONSUMABLES .............................................................59
9 ACCESSORIES ..............................................................61
9.1 Interconnection module (models without interconnection module) .............................62
10 TECHNICAL SERVICE .....................................................63
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1 INTRODUCTION
1.1 Document structure
This document includes the following chapters:
1 INTRODUCTION information about this document
2 DESCRIPTION general description of device
3 INSTALLATION information required for a correct installation of the device
4 OPERATION information required to make the device operative
5 CONFIGURATION description of the conguration parameters of the device
6 MAINTENANCE information for a correct periodic maintenance
7 SPECIFICATION technical specication for the device and its accessories
8 CONSUMABLES description and installation of the available consumables for the device
9 ACCESSORIES description and installation of the available accessories for the device
10 ALIGNMENT information required for managing the paper alignment
11 TECHNICAL SERVICE information required for contacting the technical service
12 ADVANCED FUNCTIONS information about special functions available with the device
1.2 Explanatory notes used in this manual
NOTE: Gives important information or suggestions relative to the use of the device
ATTENTION: Gives information that must be carefully followed to guard against damaging the
device
DANGER: Gives information that must be carefully followed to guard against operator injury or
damage
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2 DESCRIPTION
2.1 Unpacking the device
Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.
1. Paper adjustment guides
(already assembled)
2. Fixing hooks
3. Paper roll (already inserted into
the device)
4. Installation instruction
5. Device
1
2
3
4
5
• Open the device packaging.
• Remove the packing frame content and remove the packing frame.
• Take out the device.
• Keep the box, trays and packing materials in the event the printer must be transported/shipped in the future.
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2.2 Device component: external views
Model without interconnection module
1. Frontal cover
2. Paper output
3. Serrated blade for manual tear off
4. Release lever for cover
5. Status led
6. FEED key
7. Seat for xing hook
8. Connector for interconnection module (optional)
9. USB interface connector (miniUSB)
10. Power supply connector
11. RS232/TTL serial interface connector
12. Switch for serial interface setting
5 6 732 41
12111098
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Model with interconnection module
1. Frontal cover
2. Paper output
3. Serrated blade for manual tear off
4. Release lever for cover
5. Status led
6. FEED key
7. Seat for xing hook
8. RS232/TTL serial interface connector
9. Parallel interface connector
10. USB interface connector (type B)
11. Power supply connector
12. Connector for external device (optional)
5 6 732 41
12111098
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2.3 Device component: internal view
1. Printing roller
2. Printing head with temperature
sensor
3. Sensors for detecting paper
presence
321
2.4 Product label
PC = Product code (14 digits)
SN = Serial number
HW = Hardware release
14
PC
XXXXXXXXXXXXXX
0000000000000000000
SN
Rx
HW
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2.5 Key functions
The following gures show the functions of key according to the operating condition of the device.
POWER UP
FEED
Hold
Hold
down
down
Print the
SETUP report
FEED FEED
STANDBY
FEED
advance the paper
(manual feed)
Fast
Fast
push
push
skip the
SETUP MODE
Hold
Hold
down
down
enter the
SETUP MODE
FEED FEED
Fast
Fast
push
push
modify
selected parameter
Hold
Hold
down
down
next
parameter
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2.6 Status led ashes
The status led indicates hardware status of device. Given in the table below are the various led signals and the corresponding device status.
STATUS LED DESCRIPTION
- OFF PRINTER OFF
GREEN ON PRINTER ON: NO ERROR
x 1 RECEIVE DATA
GREEN
COMMUNICATION
STATUS
YELLOW
RECOVERABLE
ERROR
RED
UNRECOVERABLE
ERROR
x 2
(PARITY, FRAME ERROR, OVERRUN ERROR)
RECEPTION ERRORS
x 3 COMMAND NOT RECOGNIZED
x 4 COMMAND RECEPTION TIME OUT
x 2 HEADING OVER TEMPERATURE
x 3 PAPER END
x 4 PAPER JAM
x 5 POWER SUPPLY VOLTAGE INCORRECT
x 6 COVER OPEN
3 x RAM ERROR
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3 INSTALLATION
3.1 “EASYLOCK” fastening
The device includes two plastic hooks for the “Easylock” fastening. This system allows to x the device to panels of variable
thickness from a minimum of 3mm and a maximum of 8mm and requires no tools.
To use the xing hooks, proceed as follows:
NOTE: All the dimensions shown in following gures are in millimetres.
1
2
145
94,3
Insert the fixing hooks into the seat
on both the device sides
3
Insert the device inside the panel
MAX. 8
Push the two fixing hooks
to strike the panel
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4
To remove the fixing hooks
lift the lever shown in figure
with a small screwdriver
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3.2 Fixing with screws (model without interconnection module)
The device is provided with six xing holes in the back side.
To install the device on a panel it is possible to use three M3 threaded screws into the holes indicated by the letter A or
three screws for plastic d = 3 (length 6 mm) into the holes indicated by the letter B (see following gure).
46,835
AA AA
93,3
B
B
B
B BB
A
A
144
373535
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3.3 Connections
The following gures show the possible connections for device.
Model without interconnection module
PC
USB device
PC
serial devicePower supply
ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
NOTE: If RS232 and USB connectors are inserted, communication port is USB.
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Model with interconnection module
PC
PC Power supply
serial device
PC
USB device
ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
NOTE: If RS232 and USB connectors are inserted, communication port is USB.
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3.4 Pinout (model without interconnection module)
14
POWER SUPPLY
JST male connector 90° (S4B-XH-A-1)
1 +VL
2 +VP
J13
ATTENTION:
Respect power supply polarity.
NOTE: Power supply cable
The following gure shows the connector pinout of the power supply cable for the device:
3 GND
4 GND
Power supply cable
5
1
1 VPLUG
2 D0-
MINI USB INTERFACE
Female MINI USB type B connector
Female JST connector
series
XHP-4
1
4
PIN
color
1
2
3
4
SegnalCable
+VLRed
+VPOrange
GNDBlack
GNDBlack
22
J6
3 D0+
4 n.c.
5 GND
SH1 GND
SH2 GND
SH3 GND
SH4 GND
Page 23
RS232/TTL SERIAL INTERFACE
16
1
2
3
J4
4
5
6
NOTES:
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3Vdc and +15Vdc
and logic value “1” corresponds to a voltage level of between -3Vdc and -15Vdc.
DEVICE > PC connection
The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232
serial connector:
Molex male connector 53261 series (90°)
RT
TX
RX
During transmission, oscillates between “0” and “1” depending on data
During reception, oscillates between “0” and “1” depending on data
GND
EXT-PUSH
EXT-LEDV
1
2
3
4
5
6 pin female
MOLEX 51021
6
DTR DTR
TX RX
RX
GND
FEED
LED
1
2
TX
GND
1
2
3
4
5
6
7
8
9
DB9
DEVICE PC
When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.
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3.5 Pinout (model with interconnection module)
4 5
1
2
POWER SUPPLY
3
Tripolar female connector
1 GND
2 +VRE
J2
ATTENTION:
Respect power supply polarity.
NOTE: Power supply cable
The following gure shows the connector pinout of the power supply cable for the device:
3 GND
4 Frame GND
5 Frame GND
Tripolar male connector
n.c.
+24 V
GND
Power supply cable
3 4
J5
24
12
USB INTERFACE
Female USB type B connector
1 VPLUG (in)
2 D0- (in/out)
3 D0+ (in/out)
4 GND
SH1 GND
SH2 GND
Page 25
1155
RS232 SERIAL INTERFACE
6699
1 n.c.
2 TX During transmission, takes the value “0” and “1”, depending on data
3 RX During reception, takes the value “0” and “1”, depending on data
4 n.c.
5 GND
DB9 female connector
J3
6 n.c.
7 n.c.
8 RTS When “1”, printer is ready to receive data
9 n.c.
SH1 GND
SH2 GND
NOTES:
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3Vdc and +15Vdc
and logic value “1” corresponds to a voltage level of between -3Vdc and -15Vdc.
DEVICE > PC connection
The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232
serial connector:
1
2
3
4
5
6
7
8
9
DB9
DB9
1
2
3
4
5
6
7
8
9
TXD
RXD
GND
RTS
RXD
TXD
GND
CTS
DEVICE PC
When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.
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1 STROBE (in)
2 AD0 (in)
3 AD1 (in)
4 AD2 (in)
5 AD3 (in)
6 AD4 (in)
7 AD5 (in)
8 AD6 (in)
9 AD7 (in)
10 ACK (out)
11 BUSY (out)
12 PAP-END (out)
111313
PARALLEL CENTRONICS/TTL INTERFACE
14142525
DB25 female connector
J7
13 VCP (out)
14 n.c.
15 ERROR (out)
16 n.c.
17 GND
18 n.c.
19 GND
20 GND
21 GND
22 GND
23 GND
24 GND
25 GND
SH1 GND
SH2 GND
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3.6 Serial port setting (model without interconnection module)
To set the serial port of the device, slide the switch shown in gure in the correct position:
RS232RS232TTLTTL
In the serial protocol, the signals which distinguish the communication are TD, RD, and RTS if the RTS/CTS protocol has
been selected while, if the XON/XOFF protocol has been selected, the signals are TD and RD.
Transmission format
START
BIT
BIT 0
BIT 1 BIT 2 BIT 3 BIT 4 BIT 5 BIT 6 BIT 7
(1)
PARITY
(2)
BIT
STOP
BIT
NEXT
START
BIT
NOTES:
(1) : Bit 7 is present if only in the printer set-up is enabled 8 bit/char as data length.
(2) : Parity Bit is preset if only in the printer set-up the parity is enabled.
RTS/CTS Protocol
STOP
DATORD
STOP STOP
DATO ATTESADATO
START START START
RTS
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XON/XOFF protocol
STOP
DATORD
START BIT START BIT
STOP
$13XOFFTD
START BIT START BIT
$11XON
STOP
DATOATTESA
STOP
3.7 Parallel port setting (model with interconnection module)
To set the parallel port of the device, proceed as follows:
1
28
Lift the release lever to unhook the frontal cover
and completely open the cover to the maximum opening position
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2
3
Unscrew the 3 fixing screws
and remove the rear cover
Unscrew the 3 fixing screws
and remove the interconnection board
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4
5
Rotate the interconnection board
6
TTL parallel interface
JP1JP2
INTERCONNECTION
BOARD
Close the jumpers JP1 and JP2 as shown in figure
Centronics parallel interface
JP1JP2
INTERCONNECTION
BOARD
according to the desiderd setting
30
SEE PREVIOUS STEPS
Assemble the device
by reversing the previous steps
Page 31
For models with parallel TTL interface, the communication signals are: 8 bit DATA BUS, STROBE (indicate the data validity)
and BUSY (indicate that the device is ready to receive data).
Transmission format
Flow diagram
D0...D7
STROBE
BUSY
DATI VALIDI
ERROR
SI
DATI VALIDI
START
TIMEOUT
> 1 sec.
NO
BUSY=1
NO
OUT DATA
OUT STROBE=0
SI
TIMEOUT
> 4 sec.
BUSY=0
OUT STROBE=1
RETURN
SI
NO
NO
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3.8 Driver and SDK
The drivers are available for the following operating system:
OPERATING
SYSTEM
Windows
Linux
Android Library for CustomAndroidAPI
DESCRIPTION INSTALLATION PROCEDURE
Driver per Windows XP
Driver per Windows VISTA (32/64bit)
Driver per Windows 7 (32/64bit)
Driver per Windows 8 (32/64bit)
From the START menu, press Run
and type-in the path where the SW
was saved on your PC, then click OK.
Follow the instructions that appear
on the screen to install the driver.
Follow the instruction get back on the
README.TXT le. You can nd it in the
software package downloaded in advance.
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
NOTA:
All drivers can be found in the DOWNLOAD section of the web site www.custom.biz.
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4 OPERATION
4.1 Adjusting paper width
The device includes two plastic guides for the adjustment of paper width to 144mm or 112mm.
To adjust the paper width proceed as follows.
1
2
Lift the release lever and completely open the frontal cover
to the maximum opening position
Check the number impressed on the visible side of guides.
If the number does not match the paper width desired, proceed with the following steps
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2
ATTENTION:
While using the screwdriver,
be carefull not to damage the
two guides and the paper
compartment
4
Remove the two guides by gently levering with a small screwdriver
at the point shown in the figure
Rotate the guides and hook them into the seat of the paper compartment
with the correct side facing inwards
NOTE:
The assembly procedure for the adapter guides is the same for all the device models.
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4.2 Paper roll insertion
At every change of paper roll, check inside the device. To change the paper roll, proceed as follows:
1
SEE PREVIOUS PARAGRAPHS
Adjust the paper width
2
3
Insert the paper roll so that
it unrolls correctly as shown in figure
Pull out of the paper compartment a few centimeters of paper
and close the frontal cover
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36
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5 CONFIGURATION
5.1 Conguration mode
To enter the conguration mode and print a SETUP report with the operating parameters of the device, proceed as follows.
1
Models without interconnection module
Models with interconnection module
While pressing the FEED key,
switch on the device by inserting the power supply cable.
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2
PLUS4 printer
SCODE. <code> - rel 1.00
PRINTER SETTINGS
PRINTHEAD SELFTEST
1 •••••••••• 832
PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................PLUS4
PRINTING HEAD TYPE ........................<type>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
3
The device prints the report with
parameters for settings
Enter
setup
38
Press the FEED key to enter
the configuration mode
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5.2 Setup report
The following gure shows the setup report of the device. The shown values for parameters are sample values; for the list
and the description of device parameters see the following paragraphs.
PRINTER NAME and
FIRMWARE MODULE
RELEASE
PRINTING HEAD
STATUS
DEVICE
STATUS
PLUS4 printer
SCODE. <code> - rel 1.00
RS232 Handshaking ....................... : Xon/Xoff
PRINTER SETTINGS
PRINTHEAD SELFTEST
1 •••••••••• 832
PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................PLUS4
PRINTING HEAD TYPE ........................<type>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EEPROM TEST.....................................OK
HEAD VOLTAGE [V] = 07,00
HEAD TEMPERATURE [°C] = 25
POWER ON COUNTER = 4
PAPER PRINTED [cm] = 40
PRINTER
PARAMETERS
KEYS FUNCTIONS
Printer Emulation............................. : ESC/POS (TM)
RS232 Baud Rate ........................... : 115200 bps
RS232 Data Length......................... : 8 bits/chr
RS232 Parity ................................... : None
RS232 Handshaking ....................... : Xon/Xoff
Busy Condition ................................ : RxFull
USB Address Number ..................... : 0
Print Mode ....................................... : Normal
Autofeed .......................................... : CR Enabled
Chars / inch ..................................... : A=20 B=15 cpi
Code Table [num] ............................ : 00
Chinese Font ................................... : Disabled
Speed / Quality................................ : High Quality
Print Width....................................... : 104 mm
PaperEnd Buffer Clear .................... : Disabled
PrintHead Test PowerOn ................. : Disabled
Print Density.................................... : 0%
[PUSH] to enter setup
[FAST PUSH] to skip setup
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5.3 Printer status
Device operating status is indicated in the conguration print-out in which, next to the name of the components displayed,
the following information is given:
PRINTER TYPE device model
PRINTING HEAD TYPE print head model
INTERFACE interface present
PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty
DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty
EEPROM TEST OK appears if functioning and NOT OK if faulty
HEAD VOLTAGE voltage of the head
HEAD TEMPERATURE temperature of the head
POWER ON COUNTER number of power-ups made
PAPER PRINTED centimetres of paper printed
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5.4 Printer parameters
This device allows the conguration of the parameters listed in the following table.
The parameters marked with the symbol D are the default values.
Settings remain active even after the device has been turned off and they are stored in non-volatile memory.
PRINTER EMULATION Available emulations for the device:
ESC/POS™
D
RS232 BAUD RATE Communication speed of the serial interface:
115200 D 9600
57600 4800
38400 2400
19200 1200
NOTE: Parameter valid only with serial interface.
RS232 DATA LENGTH Number of bit used for characters encoding:
7 bits/car
8 bits/car D
NOTE: Parameter valid only with serial interface.
RS232 PARITY Bit for the parity control of the serial interface:
None D = parity bit omitted
Even = even value for parity bit
Odd = odd value for parity bit
NOTE: Parameter valid only with serial interface.
RS232 HANDSHAKING Handshaking:
XON/XOFF D = software handshaking
Hardware = hardware handshaking (CTS/RTS)
NOTES:
Parameter valid only with serial interface.
When the receive buffer is full, if handshaking is set to XON/XOFF, the printer sends the XOFF ($13) on the
serial port. When the receive buffer has cleared once again, if handshaking is set to XON/XOFF, the printer
sends the XON ($11) on the serial port.
BUSY CONDITION Activation mode for Busy signal:
OffLine/ RXFull = Busy signal is activated when the printer is both in OffLine status and
the buffer is full
RXFull D = Busy signal is activated when the buffer is full
NOTE: Parameter valid only with serial interface.
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USB ADDRESS NUMBER Numerical address code for the univocal identication of the USB device (in case of more
than a USB device connected with the same PC):
0 D 2 4 6 8
1 3 5 7 9
PRINT MODE Printing mode:
Normal D = enables printing in normal writing way
Reverse = enables printing rotated 180 degrees
AUTOFEED Setting of the Carriage Return character:
CR disabled = Carriage Return disabled
CR enabled D = Carriage Return enabled
CHARS / INCH Font selection:
A = 11 cpi, B = 15 cpi
A = 15 cpi, B = 20 cpi
A = 20 cpi, B = 15 cpi
NOTES:
CPI = Characters Per Inch
D
CODE TABLE [num] Identier number of the character code table to use.
The numeric value of the identier is made up with the following two parameters for the
setting of two digits for the tens and the units:
Setting the digit for tens:
CODE TABLE [num x 10]
0 D 2 4
1 3 5
Setting the digit for units:
CODE TABLE [num x 1]
0 D 2 4 6 8
1 3 5 7 9
NOTE:
See the paragraph 7.5 to learn about the character tables corresponding to the identication numbers set
with this parameter.
The character tables set with this parameter are the same set with the command $1B $74 (refer to the Commands Manual of the device).
CHINESE FONT Setting of the chinese font:
Disabled D = Disables the use of the chinese extended font GB18030-2000
Enabled = Enables the use of the chinese extended font GB18030-2000
42
NOTE: When the chinese font is enabled, the selection of the character code table is suspended (parameter
“CODE TABLE”). When the Chinese fonts is disabled, it returns the character code table previously in use
(parameter “CODE TABLE”).
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SPEED / QUALITY Setting of printing speed and printing quality:
High Quality
D
Normal
PRINT WIDTH Width of printing area:
76mm 82mm 88mm 94mm 100mm
78mm 84mm 90mm 96mm 102mm
80mm 86mm 92mm 98mm 104mm
PAPEREND BUFFER
Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper:
CLEAR
Disabled D = The data remain in the receive buffer. When the paper runs out, the printer
keeps the remaining data in the receive buffer and prints the remaining
portion of the ticket after that the new paper is loaded.
Enabled = When the paper runs out, all data in the receive buffer are deleted.
PRINTHEAD TEST
Setting of the performing of the print head test:
POWERON
Disabled D = the test is performed only during the printing of the setup report
Enabled = the test is performed at each power on
PRINT DENSITY Adjusting the printing density:
D
-50% -12% +25%
-37% 0 D +37%
-25% +12% +50%
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5.5 Hexadecimal dump
This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.
During the startup, if you hold down the FEED key, the printer enters the self-test routine and print the setup report.
The printer remains in standby until a key is pressed or characters are received through the communication port (Hexadecimal Dump mode). For each character sent, the ticket shows the hexadecimal value and the ASCII codes (if the characters
are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal Dump:
HEXADECIMAL DUMP
31 32 33 34 35 ...
39 30 31 32 33 ...
37 38 39 75 69 ...
68 6B 6A 73 64 ...
73 64 66 6B 6A ...
66 73 64 66 6B ...
65 69 6F 79 75 ...
6F 72 69 75 77 ...
6F 75 77 65 72 ...
77 65 72 69 6F ...
72 69 6F 75 77 ...
6B 6C 73 64 66 ...
64 66 6B 73 64 ...
73 64 66 6B 6A ...
66 6B F2 6A 73 ...
6A 6B 6C 68
12345 ...
90123 ...
789ui ...
hkjsd ...
sdfkj ...
fsdfk ...
eioyu ...
oriuw ...
ouwer ...
werio ...
riouw ...
klsdf ...
dfksd ...
sdfkj ...
fk≥j ...
jklh
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6 MAINTENANCE
6.1 Planning of cleaning operations
The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.
EVERY PAPER CHANGE
Printhead Use isopropyl alcohol
Rollers Use isopropyl alcohol
EVERY 5 PAPER CHANGES
Paper compartment Use compressed air or tweezers
Sensors Use compressed air
EVERY 6 MONTHS OR AS NEEDED
Printer case Use compressed air or a soft cloth
For specic procedures, see the following pages.
NOTE:
If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.
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6.2 Cleaning
For periodic cleaning of the printer, see the instructions below.
Sensors Paper compartment
1
Disconnect the power supply cable and open
the frontal cover of the device (see par. 4.1)
2
1
Disconnect the power supply cable and open
the frontal cover of the device (see par. 4.1)
2
Clean the device sensor
by using compressed air.
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
Alcohol, solvent
46
ON
Remove any scraps of paper and the
accumulated paper dust into the paper compartment
by using compressed air
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
Alcohol, solvent
ON
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Printing head
Printing roller
1
Disconnect the power supply cable and open
the fronal cover of the device (see par. 4.1)
2
ISOPROPYL ALCOHOL
1
Disconnect the power supply cable and open
the frontal cover of the device (see par. 4.1)
2
Clean the printing head by using
a non-abrasive cloth moistened with isopropyl
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
ISOPROPYL ALCOHOL
Clean the printing roller by using
a non-abrasive cloth moistened with isopropyl.
ATTENTION:
Do not use solvents, or hard brushes.
Do not let water or other liquids get inside the machine.
ON
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Case
1
2
Disconnect the
power supply cable
To clean the device,
use compressed air or a soft cloth
ATTENTION:
Do not use alcohol, solvents, or hard brushes.
Do not let water or other liquids get inside the device.
Alcohol, solvent
48
ON
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6.3 Firmware upgrade
ATTENTION:
During communication between PC and device for the
rmware update it is strictly forbidden to disconnect the
communication cable or to remove the power supply of
the devices not to endanger the proper functioning of
the machine.
Only during the rmware update, the connection between
PC and device must be direct, without the use of HUB
device.
Only during the rmware update, do not connect or disconnect other USB devices.
NOTES:
The latest rmware of the device is available in the download area of the web site www.custom.biz
Install on the PC used for printer upgrading the UPGCEPRN software available in the download area of the
web site www.custom.biz.
For communication via USB you must install on PC the
printer driver available in the download area of the web
site www.custom.biz.
9. Select item USB and then select the USB device among
those proposed (e.g. PLUS4):
Custom PLUS4
Custom PLUS4
C:PLUS4.PSW
Proceed as follows:
1. Write down the product code (14 digits) printed on the
product label (see par.2.4).
2. Go to the web site www.custom.biz and download the
appropriate rmware release from the DOWNLOAD area.
3. Print the SETUP report (see chapter 5).
4. Switch OFF the device.
5. Connect the device to the PC using a USB cable (see
par.3.3).
6. Switch ON the device.
7. Launch the software UPGCEPRN.
8. Select the update le .PSW location:
10. After a few minutes a message on the screen warns
that the update is completed.
11. Print a new SETUP report to verify the new rmware
release (see chapter 5).
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7 SPECIFICATIONS
7.1 Hardware specications
GENERAL
Sensors Paper presence, printing head temperature
MTBF
Emulations ESC/POS™
Printing driver
INTERFACES
models without interconnection module
USB connector 12 Mbit/sec (USB 2.0 full speed)
Serial RS232/TTL connector from 1200 to 115200 bps
models with interconnection module
(1)
Windows VISTA (32/64bit),
Windows 7 (32/64bit),
Windows 8 (32/64bit),
118 000 hours
Windows XP,
Linux,
Android
Seriale RS232 connector from 1200 to 115200 bps
USB connector 12 Mbit/sec (USB 2.0 full speed)
Centronics/TTL connector up to 2MB/sec
MEMORIES
Receive buffer 2 Kbytes
Flash memory 1 Mbytes internal + 4 Mbytes external (of which 1Mbytes available)
RAM memory 128 Kbytes internal + 8Mbytes external
PRINTER
Resolution 203 dpi (8 dot/mm)
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Printing method Thermal, xed head
Printing width from 76mm to 104mm (2mm step)
Printing mode Normal, 90°, 180°, 270°
Printing format Height/width from 1 to 8, bold, reverse, underlined, italic
Character fonts
Printable barcode
Printing speed
(2) (3)
UPCA, UPCE, EAN13, EAN8, CODE39, ITF
54 character code tables (see par.7.5)
Extended Chinese GB18030-2000
CODABAR, CODE93, CODE128, CODE32
High Quality = 50 mm/sec
Normal = 70 mm/sec
PAPER
Tipe of paper Thermal paper rolls, thermal side on outside of roll
Paper width 112 mm, 114 mm
Paper weight from 50 g/m2 to 60 g/m2
Recommended types of paper KANZAN KF50
Paper end Not attached to roll core
External roll diameter max. 50 mm
Internal roll core diameter 12 mm
Core type Cardboard or plastic
DEVICE ELECTRICAL SPECIFICATIONS
Power supply
models without interconnection module from 5 Vdc to 8 Vdc (optional external power supply)
models with interconnection module from 9 Vdc to 42 Vdc (optional external power supply)
Medium consumption
(3)
models without interconnection module from 1 A to 1,37 A
models with interconnection module from 0,85 A to 0,20 A
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Stand-by consumption
models without interconnection module 0,085 A
models with interconnection module 0,097 A
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000003 (OPTIONAL)
Power supply voltage from 100 Vac to 240 Vac
Frequency from 50 Hz to 60 Hz
Current (output) 2.5 A
Power 60W
ENVIRONMENTAL CONDITIONS
Operating temperature from 0°C to +60°C
Relative humidity from 10% Rh to 85% Rh
Storage temperature from -20 °C to +70 °C
Storage relative humidity from 10% Rh to 90% Rh
NOTES:
(1) : Control board.
(2) : Respecting the regular schedule of cleaning for the device components.
(3) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).
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7.2 Character specications in ESC/POS™ emulation
Character set 3
Character density 11 cpi 15 cpi 20 cpi
Number of columns 46 59 83
Chars / sec 402 516 726
Lines / sec 8,75 8,75 8,75
Characters (L x H mm)-Normal 2,25 x 3 1,625 x 3 1,25 x 3
7.3 Device dimensions
Length 148 mm
Height 97,8 mm
Width
models without interconnection module
models with interconnection module 89,1 mm
Weight
models without interconnection module 390 g
models with interconnection module 510 g
71,7 mm
NOTE: All the dimensions shown in following gures are in millimetres.
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Models without interconnection module
1,6
65
3 maximun panel thickness
152,2
65,26,5
148
Ø 3,5 fixing point
97,8
144
37 35 35
Ø 3,5 fixing point
Ø 3,5 fixing point
93,3
46,8 35
55
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Models with interconnection module
1,6
65
3 maximun panel thickness
6,5
65,2
77,3
152,2
82,6
148
97,8
56
144
93,3
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7.4 Power supply dimensions cod.963GE020000003 (optional)
Length 127 mm
Height 35,5 mm
Width 56 mm
NOTE:
All the dimensions shown in following gures are in millimetres.
35,5
56
AC INLET
N.C
12
3
+24VGND
127
DC OUTPUT WIRE
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7.5 Character sets in ESC/POS™ emulation
The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the
device.
To know the coding tables actually present on the device, you need to print the font test (see par.2.5).
You can set font and coding table by using the commands (see the Commands Manual of the device) or using the “Code
Table” and the “Chars / Inch” parameters during the Setup procedure (see par.5.4).
The following is the full list of coding tables that can be installed on the device.
<Code Table> Coding table <Code Table> Coding table
0 PC437: Usa, Standard Europe 33 WPC775: Baltic Rim
1 Katakana 34 PC855: Cyrillic
2 PC850: Multilingual 35 PC861: Icelandic
3 PC860: Portuguese 36 PC862: Hebrew
4 PC863: Canadian-Frech 37 PC864: Arabic
5 PC865: Nordic 38 PC869: Greek
11 PC851: Greek 39 ISO8859-2: Latin2
12 PC853: Turkish 40 ISO8859-15: Latin9
13 PC857: Turkish 41 PC1098: Farsi
14 PC737: Greek 42 PC1118: Lithuanian
15 ISO8859-7: Greek 43 PC1119: Lithuanian
16 WPC1252 44 PC1125: Ukrainian
17 PC866: Cyrillic #2 45 WPC1250: Latin2
18 PC852: Latin2 46 WPC1251: Cyrillic
19 PC858: Euro 47 WPC1253: Greek
20 KU42: Thai 48 WPC1254: Turkish
21 TIS11: Thai 49 WPC1255: Hebrew
26 TIS18: Thai 50 WPC1256: Arabic
30 TCVN-3: Vietnamese 51 WPC1257: Baltic Rim
31 TCVN-3: Vietnamese 52 WPC1258: Vietnamese
32 PC720: Arabic 53 KZ-1048: Kazakhstan
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8 CONSUMABLES
The following table shows the list of available consumables for device:
DESCRIPTION CODE
THERMAL PAPER ROLL
67300000000309
wight = 55g/m
width = 112mm
Ø external = 48mm
Ø core = 12mm
2
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60
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9 ACCESSORIES
The available accessories for the device are listed in the following table:
DESCRIPTION CODE
POWER SUPPLY
(for technical specication, see paragraph 7.1)
models without interconnection module
963GE020000003
44000000002500
CABLES KIT
POWER SUPPLY + SERIAL/TTL INTERFACE 5-8 VOLT
INTERCONNECTION MODULE
(see paragraphs 9.1)
models with interconnection module
976GJ020000001
POWER SUPPLY CABLE
26600000000012
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9.1 Interconnection module (models without interconnection module)
An interconnection module kit (cod.976GJ020000001) is available for the device.
The kit includes (see gure):
1. Interconnection board
2. No.3 xing screws for interconnection board
3. No.3 xing screws for rear cover
4. Rear cover
5. Instruction sheet
1
2
3
4
5
NOTE:
To assemble the interconnection module, refer to the instruction sheet provided with the kit.
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10 TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
2
XXXXXXXXXXXXXX
Rx
0000000000000000000
Write down the data printed
on the product label (see paragraph 2.4)
FW
3
support@custom.it
support@custom.it
Customer Service Department
Customer Service Department
Send an e-mail to the Technical Service,
with the data collected
PLUS4 printer
SCODE. <code> - rel 1.00
PRINTER SETTINGS
PRINTHEAD SELFTEST
1 •••••••••• 832
PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................PLUS4
PRINTING HEAD TYPE ........................<type>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EEPROM TEST.....................................OK
HEAD VOLTAGE [V] = 07,00
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release
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Part Number : 76200000003800 Rev.1.05
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
info@custom.biz - www.custom.biz
All rights reserved
www.custom.biz
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