Customatic SQUIRE Owner's Manual

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SQUIRE

ADJUSTABLE BED FRAME

Model Number: ___________________________

This product and all our bedding products are covered by one or more of the following issued and pending U.S. patents including Nos. 7448100, D657157, D663542, D657158, D657156, 8209801, 8209800, D663544, D663543 and other patents pending.

Photos are for illustration purposes only.

Serial Number: _____________________________

(Place your serial number here for ready reference)

Owner’s Manual

Page 2

Safety Precautions

Parts List

Installation Guide

Remote Control Guide

Troubleshooting

Warranty & Registration

Table of Contents

05.09.2018

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ATTENTION!

IMPORTANT SAFETY INSTRUCTIONS.

PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.

FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE PROTECTOR (not supplied with this adjustable bed frame).

ELECTRICAL SAFETY

Always unplug this adjustable bed frame from the electrical

outlet before any cleaning or maintenance of the bed frame. To

safely disconnect, make sure all controls are in the off position,

then remove the plug from the outlet.

Keep cord away from heated surfaces. Keep air openings free

of lint, hair and the like. Never operate when air openings are

blocked. Never drop or insert any object into any opening. Use

only indoors.

Cease use of this bed frame and contact the Adjustable Bed

base center for repair if: (1) it has a damaged cord or plug, (2) it

is not working properly, (3) it has been dropped or damaged, or

(4) it has been dropped into water.

GROUNDING SAFETY

To reduce the risk of electric shock, electrical fire, or faulty

operation of this product, your Adjustable Bed features a

polarized plug meant to be used only with a grounded electrical

outlet. If this plug does not fit into your outlet, contact a qualified

electrician to install a properly grounded outlet. Failure to use

a properly grounded outlet for this product will compromise

this important grounding safety feature. The use of adapters

is not recommended unless the outlet is checked by a qualified

electrician to ensure the proper grounding of the adapter.

NOTE: Unauthorized modifications to this product could void

the electrical portion of your warranty.

WARRANTY WARNING!

This bed is specifically designed to require no maintenance by

you, the user. Any opening or tampering with the control box,

motors, or hand controls (with the exception of the battery

compartment if equipped) will result in a void of the warranty.

Only those authorized may conduct repairs or part replacement

on your adjustable bed. Unauthorized modifications to this

product could void the electrical portion of your warranty.

IN-HOME USE ONLY

This Adjustable Bed is designed exclusively for in-home use.

HOSPITAL DISCLAIMER: It is NOT designed for hospital use

and is NOT designed to meet hospital standards. Do not use

this bed with TENT TYPE oxygen therapy equipment or use near

explosive gases.

IMPORTANT SAFETY FEATURES

Weight fail safe feature: In the case that an overload of

weight is placed on the head or foot mechanism, the control

unit will automatically stop all functions. The control unit will

automatically resume all functions 30 seconds after excess

weight is removed.

Weight Restrictions: The recommended weight limits on our

adjustable beds are:

Twin/TXL/Split QN/Split CA King: 700 lbs.

QN/Full/FXL: 850 lbs.

Locking caster feature: This Adjustable Bed may be equipped

with special locking casters. For your safety, these casters will

prevent bed movement when all casters are in the locked

position. To lock casters, push down the safety latch on the

caster. To resume product mobility, lift the safety latch up.

NOTE: If your Adjustable Bed is positioned on a hard floor

surface such as hardwood or tile, it is strongly recommended

that rubber caster cups or carpet squares are placed under the

casters in addition to locking them in place. Casters will not roll

when locked, but may slide on an uncarpeted surface.

USER-SERVICEABLE PARTS

This bed is specifically designed to have no maintenance by

you, the user. Therefore, you are encouraged not to open

any motors, alter the wiring, or adjust, modify or change the

structure of the product, as it will void the warranty.

Safety Precautions

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Safety Precautions

SAVE THESE INSTRUCTIONS.

Proper operation of your adjustable bed is necessary to ensure the long life and durability you expect from a high-quality product. The manufacturer has tested and inspected this product prior to shipment.

RADIO FREQUENCY IS 433.92 MHZ

FCC compliant device complies with part 15 of the FCC Rules.

Operation is subject to the following two conditions: (1) This

device may not cause harmful interference, and (2) this device

must accept any interference received, including interference

that may cause undesired operation.

IMPORTANT NOTE: To comply with the FCC RF exposure

compliance requirements, no change to the antenna or

the device is permitted. Any change to the antenna or the

device could result in the device exceeding the RF exposure

requirements and void user's authority to operate the device.

CONSUMERS WITH PACEMAKERS

It is possible that the (optional) vibrating feature of this bed

may be misinterpreted by some pacemakers as movement and/

or exercise. This is common with any product that produces a

vibrating motion, and may or may not affect your pacemaker.

Please consult your physician with any concerns.

PRODUCT RATINGS

Lift Motor Restrictions: The lift motors in this bed are NOT

designed to operate continuously for more than three (3)

minutes over a thirty (30) minute time period, or approximately

10% duty cycle. To ensure reliable functionality and full life of

this product, do not attempt to exceed these limits.

NOTE: Attempting to circumvent or exceed this rating will shorten

the life expectancy of the product and may void the warranty.

The structure of the bed will support the recommended

weight when distributed evenly across the bed. The head and

foot sections are not designed to individually support or lift

this amount of weight. For optimal performance, entering

and exiting the adjustable bed with the bed in the flat or level

position is recommended.

NOTE: Exceeding the recommended weight restrictions could

damage your adjustable bed and void your warranty.

SMALL CHILDREN AND PETS WARNING

Immediately dispose of all packing materials as it can pose a

smother risk to small children and pets. Injury could occur also

if children or pets are permitted to play on or under the bed. Do

not allow children to operate this bed without adult supervision.

LIFT WARNING

Do not sit on the head or foot sections while in the raised

position, or during lift or lowering cycles.

MOVING AFTER INSTALLATION

Do not place adjustable bed base vertically on its hand or foot

sections. This may cause injury to persons or damage to the

base. Two people are required for moving this base due to its

heavy weight.

SAFETY

Massage motors will automatically shut off after running

continuously for 15 minutes. All massage functions will be

operational again after 5 minutes.

The input transformer voltage is AC 120V 60HZ; the output

voltage is DC24V 3A. In the case of a short circuit, a fuse on the

transformer will blow to protect the electrical equipment (Fuse:

1A~1.5A). If this occurs, seek professional assistance to replace

the fuse. Contact our Customer Care Center.

NOTICE: The changes or modifications not expressly approved

by the party responsible for compliance could void the user's

authority to operate the equipment.

Read the Owner's Manual carefully and completely before

operating the product. Electric shock may occur if electrical

components are not installed or operated according to these

guidelines.

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Parts List

Before discarding any packing materials, check the adjustable bed frame carton and verify all items in the parts list are included.

** Only included in TXL, SCK, and SQ models.

Remote control (1) AAA batteries (2)

Post bed leg (6)

Velcro strap (2)**

“Quick Slide” mattress

retainer bracket (1)

Inner headboard

bracket (2)

Outer headboard

bracket (2)

Retainer bolt (4)

Washer (4)

Allen key wrench (1)

Headboard bracket parts*

*Only included in select models. These items can be purchased separately.

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NOTE: For safety reasons, lifting of the adjustable bed frame must always be performed by two

(2) people; and the unit should always be on a flat surface before opening.

Installation Guide

Setting up your adjustable bed frame

Lift the bed frame unit out of the shipping carton carefully, and put it on a flat floor with the top side facing downward.

Remove all accessory boxes and cut the orange ties from inside the bed frame.

FOR TWIN, TXL, SQ, SCK, FULL, FXL, AND QN MODELS

FOR KING AND CAL KING MODELS

Lift the two separate sections of the bed frame out of the shipping carton carefully, and put them on a flat floor with the top side facing downward.

Remove all accessory boxes and cut the orange ties from inside the bed frame.

Move the head and foot sections of the bed together. Make sure the bars and frames are properly aligned.

To connect the head and foot sections, lift and place the foot section cleats (A) over the frame stern peg (B) on the head section. Insert B into A.

Insert the inner steel pin (C) into the cleat hole to ensure stable assembly.

Repeat steps 4 and 5 on the other side of the frame.

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Installation Guide

Attaching the bed legs

Take out the adjustable bed legs from the accessory box.

Thread the bed legs into the pre-drilled holes on the bed frame by turning them in a clockwise direction.

Tighten the legs securely to the frame.

NOTE: Do not overtighten the bed legs.

Adjust the legs to the desired height by twisting either clockwise or counterclockwise.

IMPORTANT!

Make sure all legs are adjusted to the same height.

Setting up the electronics

Remove and extend the power cord from the frame.

Turn the bed frame over carefully so the top side is now facing upward. Do not rest the frame on its side. The weight may damage the legs.

Plug the power cord into a grounded electrical outlet.

NOTE: For optimal safety, using a surge protector (not included) is

highly recommended.

Install batteries in the remote control. Try all functions on the remote to make sure all features are operational.

NOTE: If the bed does not work, see the Troubleshooting section

of this manual.

Return bed to flat position before continuing with the installation.

IMPORTANT!

Make sure power

cords do not obstruct

any adjustable bed

mechanisms.

Plug the foot lift cord into the control box. Insert it into the port labeled “Foot Actuator”.

FOR KING AND CAL KING MODELS

FOR ALL MODELS

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Installation Guide

If the adjustable bed frame is set up without a headboard, place your mattress on the adjustable bed frame surface. Your adjustable bed frame installation is now complete.

If a headboard is to be installed, see "Assembling the headboard bracket."

Installing the Velcro leg straps (optional)

Wrap the bed legs (front & back) together tightly using the Velcro straps.

Fasten the straps to prevent movement & maintain stability.

To help prevent base separation when using King Size (2 TXL), Split California King Size (2 SCK), or Split Queen Size (2 SQ) beds, use the Velcro straps.*

* Only available in TXL, SCK, and SQ models.

Attaching the mattress retainer bracket

Align the open ends of the retainer brackets with the “loop” retainer anchors located at the foot of the bed.

Slide the retainer bracket into the anchors allowing the ends to glide into the loop.

NOTE: It is normal for the retainer bracket to indent into

the sides of the mattress when using the lift positions. This secures the mattress to the bed deck providing superior body contouring.

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Assembling the headboard bracket (optional)

IMPORTANT!

• Failure to follow the installation steps as they appear in this guide could result in damage to your adjustable bed frame.

• For safety reasons, lifting of the adjustable bed frame must always be performed by two (2) people; and the unit should always be on a flat surface.

• Make sure to position the bottom of the headboard cross member no more than 3 inches (76.2 mm) between the headboard and the top of the mattress.

Installation Guide

Place your mattress on the adjustable bed frame surface. Your adjustable bed and headboard installation is now complete.

Using the remote control, raise the head section of the bed frame to its full height.

Locate the first round panel under the head section of the bed. The second round panel is for the bed leg.

Position the inner headboard bracket underneath the first round panel. The bracket opening should be facedown under the bar.

Insert a retainer bolt fitted with a washer into the slot under the inner headboard bracket and through the round panel. Tighten the bolt using the Allen key wrench.

Place the open side of the outer headboard bracket onto the exposed square tube of the inner headboard bracket to create a tight fit.

Insert a retainer bolt fitted with a washer through the outer headboard bracket and into the inner headboard bracket. Tighten the bolt with an Allen key wrench. Leave loose enough for adjusting.

Repeat steps 2 to 6 to install the brackets on the other side of the head section of the bed frame.

When the headboard brackets are assembled, make sure there is a space of 1.5 inches (38.1 mm) to 2 inches (50.8 mm) between the edge of the bed frame and the headboard brackets.

Securely fasten the headboard bolts (not included with your parts box) to the end of the headboard bracket assembly.

If you need to adjust the headboard brackets, unscrew the bolts holding the outer headboard bracket and move them the necessary distance. Reinstall the bolts and tighten securely.

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Remote Control Guide

Using your remote control

Understanding the remote control features

• The adjustable bed uses RF (radio frequency) remote control system.

• It is not necessary to face the receiver when operating the remote control. Remote signal is best transmitted within 9 feet (3 meters) of the bed.

NOTE: The bed may show minor intermittent performance because of typical radio frequency interference. This

is normal in the operation of the bed, not a defect.

Head and Foot Position Adjustments (1, 2, 3, 4)

Press the button to raise or lower the head and foot sections of your adjustable bed.

Flat (5)

Press and hold this button to return the bed to a flat position.

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Remote Control Guide

Synchronizing two beds for tandem operation

Your adjustable bed frame is pre-programmed to your remote. However, to operate two adjustable beds together, you must pair both to one remote control. Make sure your first adjustable bed (Bed A) is plugged in before focusing on your second adjustable bed (Bed B). To complete the pairing, do the following:

Plug Bed B to a grounded electrical outlet. A surge protector is recommended.

Once plugged in, the LED light on the control box will blink three (3) times, which indicates the control box has entered Learning Mode. Learning Mode lasts seven (7) seconds.

During Learning Mode, take Remote A and press the HEAD UP and FOOT UP buttons at the same time for three (3) seconds.

The LED light on the control box will light up and remain on, which means the pairing is successful.

Bed A and Bed B now functions in tandem using Remote A. Pairing of the two adjustable bed frames is complete.

LED light on the control box

Resetting your system

Unplug the power cord from the electrical outlet.

Press and hold the FLAT button to continue sending a signal to the control box, and then plug the power cord back into the electrical outlet.

Wait for seven (7) seconds, and then release the FLAT button.

NOTE: The control box must receive the Flat signal from the

remote control for at least 5 seconds after the power cord is plugged back in.

Resetting your system is now complete.

Resetting the system is sometimes necessary to:

• Restore the system to its factory setting.

• Clear a system error.

• Synchronize tandem units that no longer work in tandem.

• Change a tandem system to a single system or to two independent systems.

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In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.

Head or foot lifts elevate bed frame but does not return to flat position.

•

Make sure the remote control is paired with the bed

frame.

•

Check that the power cord is plugged into a working

and grounded electrical outlet. Unplug the power cord from the outlet. After 30 seconds, plug it back in. Press any button on the remote control and hold until light on the remote control illuminates.

The adjustable bed frame does not respond when the remote is used. Remote control led illuminates and appears to be normal.

SYMPTOM SOLUTIONS

•

Make sure the remote control is paired with the bed

frame.

•

Check that the power cord is plugged into a working

•

Check that the surge protection device or electrical

outlet is not defective. Test the outlet by plugging in another working appliance.

No features or function of the adjustable bed frame activates.

•

Your bed frame may be obstructed preventing

smooth operation. Remove obstructions from around and under the bed.

•

Check that the head section is not too close to the

wall.

•

If a headboard is installed, check that it is not too

close to the edge of the mattress. Make sure there is enough distance between the headboard bracket and the mattress.

Troubleshooting

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Troubleshooting

In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.

SYMPTOM SOLUTIONS

•

Check the batteries in the remote control. Replace

with new batteries, if necessary.

•

Make sure that you are following the duty cycle of the

motors. Do not operate for more than two minutes over a 20-minute period or approximately 10% duty cycle.

•

Press the lift buttons firmly and accurately.

•

Wireless remote control may be experiencing

common radio frequency interference from other radio transmitting devices. Wait several seconds and then try pressing the lift buttons again.

Head or foot lift function has minor interference during operation.

This is normal. The lift motors click when they are engaged. No action is required.

A clicking noise is heard under the bed when raising or lowering the sections.

1. Remove nuts, bolts, and white bushings.

2. Lubricate them by applying the grease with a Q-tip. (Lubrication can be obtained by contacting Customatic's Customer Care Center).

3. When placing lubricated nuts, bolts, and white bushings back onto the adjustable base, make sure there is a looser tightening on the nut.

4. Additional solution: After completing these steps, spray the nuts, bolts, and white bushings with a lubricant (WD-40).

The adjustable bed is squeaking.

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5-Year Limited Warranty For Adjustable Bed Frames

PPJ, LLC (“CUSTOMATIC”) WARRANTS THAT IT WILL, AT CUSTOMATIC’S OPTION, REPLACE OR REPAIR PURCHASER’S CUSTOMATIC™ SYSTEM IF IT IS DEFECTIVE DUE TO FAULTY WORKMANSHIP OR MATERIALS, SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS WARRANTY. CUSTOMATIC UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE GOODS EXCEPT AS OTHERWISE PROVIDED IN THIS CONTRACT. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE THEREOF.

THIS WARRANTY APPLIES ONLY TO THE MODELS OF THE CUSTOMATIC® CUSTOMATIC™ SYSTEM LINE. THESE MODELS MAY BE IDENTIFIED BY REFERENCE TO THE SERIAL NUMBER ON THE PRODUCT

YEARS 1 THROUGH 5: FULL COVERAGE OF PARTS AND LABOR

CUSTOMATIC models are warranted against defects in the workmanship or materials for a period of five (5) years from the warranty commencement date. During these first five years of the warranty, the entire product is so covered, including factory supplied electronics, electrical components, drive motors, Wi-Fi module, power supply and power supply cords, and massage motors. Upon notice during the first through fifth year from the warranty commencement date, CUSTOMATIC will send replacement parts to the Purchaser, at no cost, in order to replace any such defective part. In addition, CUSTOMATIC will pay all authorized labor and transportation costs associated with the repair or replacement of any parts which CUSTOMATIC determines to be defective. This five (5) year warranty shall not apply if the Purchaser does not return any and all defective parts to CUSTOMATIC within 15 days of Purchaser’s receipt of such replacement parts furnished. Return of the frame, however, should it need to be replaced, may be required.

In no instance will this warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take “as is” and “with all faults.” Purchases of “Floor Models” are regarded “as is” products & subject to the terms thereof. If you did not purchase this CUSTOMATIC™ System directly from CUSTOMATIC or any of its approved authorized distributor/retailer dealers, we will require proof of purchase from you demonstrating that you are the original purchaser and are eligible to make a valid claim under this Warranty.

FRAME ONLY—LIFETIME WARRANTY

Notwithstanding the above, CUSTOMATIC extends a LIFETIME WARRANTY on the frame itself used in this product. Specifically, CUSTOMATIC warrants that for a full 20 years, the estimated life of the frame, any defect in the workmanship or the materials used in the frame itself shall be covered. The 20-year time span will be dated from the commencement of this warranty. For purposes of this Lifetime Warranty, the frame consists of the

metal structure of the base and specifically excludes its cover, its side rails, decking and legs, actuator lift motors, massage motors, control box, remote controls, Wi-Fi modules, power supply, and any power supply cords. Return of the frame should it need to be replaced, is not required.

ADDITIONAL TERMS AND CONDITIONS

In no instance will this warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product. Nor will this warranty cover any purchaser other than the original purchaser nor will it cover product purchased from an unauthorized third party. If you are not the original purchaser of this product, you take “as is” and “with all faults.” If you did not purchase this CUSTOMATIC® System directly from CUSTOMATIC or an Authorized Dealer, we will require proof of purchase from you demonstrating that you are the original purchaser and eligible to make a valid claim under this Warranty.

This warranty does not include coverage for damage caused by the Purchaser or by other users, if the product has been used in a manner inconsistent with the operation and maintenance procedures outlined in the Owner's Manual, this Warranty, or any other applicable document published or approved by CUSTOMATIC.

Nor does it include coverage if the product has been repaired or modified by the Purchaser or by an unauthorized third party or if the product has been damaged in transit.

This warranty does not apply to damage to mattresses, fabric, cables, electrical cords or items supplied by Resellers, as defined below. Contact the Reseller or other appropriate party for warranty information on these items. Nor does this warranty apply to any unnecessary service calls, including costs for inhome service calls solely for the purpose of educating the consumer about the unit or finding an unsatisfactory power connection. In addition, if the recommended weight restrictions are not followed (Twin, Twin Long, Double, Queen, Split/Dual Queen, and Split/Dual CA King bases – up to 850 lbs. each.), this warranty is void.

Replacement parts may be new or reconditioned at CUSTOMATIC’s discretion.

Except for the Lifetime Warranty provided for the frame of this product, there is no warranty at all after five years, dating from commencement of this Limited Warranty.

Additional Limitations on Warranty Coverage

In the event a warranty claim is filed and a warranty replacement is deemed necessary, Purchaser will be required to surrender the original product, including any components, to CUSTOMATIC at the time of the replacement. Return of the frame, however, should it need to be replaced, may be required.

Warranty

Page 15

Repairs to or replacement of the CUSTOMATIC® System or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period. This warranty begins on the “warranty commencement date” which is the date of purchase for new unused products.

If you did not purchase this CUSTOMATIC™ System directly from CUSTOMATIC or an Authorized Dealer, proof of purchase will be required to demonstrate that you are the original purchaser and eligible to make a valid claim under this Warranty. If original proof of purchase is not provided by the Purchaser, CUSTOMATIC reserves the right to determine if the unit is covered, or is not covered, by this warranty and may use the manufacturing date as the warranty commencement date.

The decision to repair or to replace defective parts under this Limited Warranty shall be made by CUSTOMATIC at its option and at its sole discretion. Except for the Lifetime Warranty provided for the frame of this product, there is no warranty at all after five years, dating from commencement of this Limited Warranty.

CUSTOMATIC SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to every purchaser. This warranty gives the Purchaser specific legal rights, and the purchaser may also have other legal rights, which may vary from state to state. This warranty is valid in all 50 states, Puerto Rico, and Canada.

If you, the Purchaser, experience any problem with your CUSTOMATIC™ System during the warranty period, please consult the troubleshooting section of your Owner's Manual. If problem persists, please contact CUSTOMATIC’s Customer Service Department by calling the telephone number located in your manual.

Registration

NAME ________________________________________________

PHONE _______________________________________________

ADDRESS _____________________________________________

CITY _________________________________________________

STATE __________________________ ZIP CODE ___________

EMAIL ADDRESS ______________________________________

STORE WHERE PURCHASED __________________________

SERIAL NO. ___________________________________________

INVOICE NO. _________________________________________

MODEL NO. __________________________________________

SURVEY

GENDER: __ M __ F

AGE: __ 18-30 __ 31-40 __ 41-50 __ 51-60 __ 61-70 __ 71 & up

Reason for purchasing an adjustable bed: ___ Health ___ Comfort ___ Other

How did you find out about our beds? ___ Advertising ___ A friend ___ Store ___ Article ___ Internet ___ Other

Please mail to:

CUSTOMATIC

Customer Care Center

550 Crescent Blvd., Gloucester City, NJ 08030

WARRANTY REGISTRATION FORM

You can also register online at www.customaticbeds.com.

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IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED FRAME WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR FRAME AND ONLINE, IF APPLICABLE. IF PROBLEMS PERSIST, PLEASE CALL:

CUSTOMER SERVICE TOLL FREE NUMBER

1-720-458-5955

Please have your receipt ready and available.

THANK YOU AND ENJOY YOUR ADJUSTABLE BED FRAME!