Model:
CBHS
Wilbur Curtis Co., inC.
Service Manual – Combo Brewer Single
Important Safeguards/Symbols
This equipment is designed for commercial use. Any servicing other than cleaning and routine maintenance
should be performed by an authorized Wilbur Curtis Company Service Technician.
• DO NOT immerse the unit in water or any other liquid
• To reduce the risk of re or electric shock, DO NOT open service panels. There are no user serviceable
parts inside.
• Keep hands and other items away from hot areas of the unit during operation.
• Never clean with scouring powders or harsh chemicals.
Symbols:
WARNINGS – To help avoid personal injury
Important Notes/Cautions – from the factory
Sanitation Requirements
This Curtis Generation 3 Unit is Factory Pre-Set and Ready to Go Right from the Box.
Following are the Factory Settings for your G3 Coffee Brewing System:
• Brew Temperature = 204°F • Water Bypass = On for LARGE Brew Only
• Brew Volume = Set to Vessel Requirement.
System Requirements:
• Water Source 20 – 90 PSI (Minimum Flow Rate of 1 GPM)
• Electrical: See attached schematic for standard model or visit www.wilburcurtis.com for your model.
CAUTION: Please use
this setup procedure
before attempting to use
this brewer. Failure to follow the
instructions can result in injury or the
voiding of the warranty.
IMPORTANT: Equipment to
be installed to comply with
applicable federal, state, or
local plumbing/electrical codes having
jurisdiction.
CAUTION: DO NOT connect
this brewer to hot water. The
inlet valve is not rated for
hot water.
ISO 9001:2008 REGISTERED
WILBUR CURTIS CO., INC.
6913 West Acco Street
Montebello, CA 90640-5403
For the latest information go to
www.wilburcurtis.com
Tel: 800-421-6150
Fax: 323-837-2410
SETUP STEPS
1. The unit should be level (left to right - front to back), on a secure surface.
2. Connect the water line to the water inlet tting on the rear of the unit. Water volume ow to the machine should
be consistent. Use tubing sized sufciently to provide a minimum ow rate of one gallon per minute.
NOTE: A water ltration system must be used to help maintain trouble-free operation. Air must be purged from the cartridge prior to connection to equipment.
In areas with extremely hard water, we recommend the use of a Curtis approved
water lter. For our full line of lters, please log on to www.wilburcurtis.com.
NSF International requires the following water connection:
1. A quick disconnect or additional coiled tubing (at least 2x the depth of the unit) is required so
that the unit can be moved for cleaning.
2. This unit must be installed with adequate backow protection to comply with applicable federal,
state and local codes.
3. Water pipe connections and xtures directly connected to a portable water supply shall be sized,
installed and maintained in accordance with federal, state, and local codes.
3. Connect the unit to electrical outlet with appropriate amperage rating (see serial tag on machine).
4. Once power has been supplied to the unit, ip the toggle switch to the ‘ON’ position (located on the rear of
the unit), the water tank will begin to ll. When the water level in the tank reaches the probe, the heating
element(s) will turn on.
5. Water in the heating tank will require approximately a half hour before reaching operating temperature (factory
setting of 204°F). Where applicable, turn on the Universal Control Module (UCM). When the unit reaches
operating temperature, it will display “READY TO BREW”.
Technical Support: 1-800-995-0417 M-F 5:30am-4:00pm PT
Email: techsupport@wilburcurtis.com
1
Coffee Brewing Instructions
1. Brewer should be ON (Conrm at rear toggle switch, then press the ON/OFF button). Ready-to-Brew should be on the display.
2. Place an empty coffee container under the brewcone. Make sure the container is open at the top and it is centered under the brew-
cone.
3. Place a paper lter into
the brew cone labeled
“COFFEE”.
WARNING TO AVOID SCALDING, Do not remove the brewcone or coffee container until the UCM screen indicates that the
brew cycle has nished.
4. Fill the brewcone with the
proper amount of ground
coffee.
5. Slide the lled brew-
cone into rails on the
brewer.
6. Select the appropriate
COFFEE brew button and
press to start the brew
cycle.
Tea Brewing Instructions
1. Brewer should be ON (Conrm at rear toggle switch, then press ON/OFF button) and Ready-to-Brew displayed.
2. Make sure tea container is correctly placed on the brew deck, centered under the brewcone.
3. Place a paper lter into
the brew basket. Pour
leaf tea into the brew
cone labled ICED TEA.
WARNING TO AVOID SCALDING, Do not remove the brewcone or iced tea container until the UCM screen indicates that the
brew cycle has nished.
4. Slide the tilled brew cone
into brew rails.
2
5. Slide container all the
way in against the center wrap.
6. Press the TEA BREW
button to start brewing
tea.
Your Curtis G3/Gold Cup Series is Factory Pre-Set for Optimum Performance.
After connection to water and power; the rear toggle switch must be on. You will hear a beep sound, indicating power is available to the controller.
The control displays . Press ON/OFF button and the screen will display . After three seconds, is displayed.
CURTIS
Water will ll the tank (approximately 2-3 minutes depending on water ow rate). When the proper level is reached will appear on the screen.
It takes approximately 20 minutes to reach set point temperature.
Control will display when temperature reaches the set point. Unit is now ready to brew.
CURTIS
READY TO BREW
<CBHVS>
CURTIS
CURTIS
HEATING
CURTIS
FILLING
Programming with the Universal Control Module (UCM)
Turn off the control panel by pressing ON/OFF button. Press and hold bottom/right coffee brew button (#4 in illustration) and then press and release the ON/OFF button.
ENTERING
Continue holding the bottom-right brew button. The screen will display , wait until is displayed. Enter the 4-digit access code, the code corresponds to
the buttons illustrated below. The default code set at the factory is 1-2-3-4.
After the 4-digit code is entered, will be displayed. You can now enter the program menu features.
PROGRAM MENUS
< SELECT >
PROGRAM MODE
ENTER CODE
– – – –
All programming selections are performed with the three center buttons.
The symbols near the buttons are:
Scroll LEFT
SELECTION or ENTER to save new parameter
Scroll RIGHT
431 2
PROGRAM MENUS COMBO BREWER
Program Menus
Global Recipes
Non-Brew Program
Temperature
Energy Save Mode
Brew Count Odom
From Program Menus press > display will show the next feature Global Recipes.
Global Recipes (Factory set to Gourmet STD)
This is a coffee option. Press to select. If selected, press < or > to chose a coffee recipe: Gourmet STD, Light Roast, Dark
Roast, High Yield, Filter Pack, or Decaf. Press to select the desired recipe.
Non-Brew Program
Press to Select or < > to pass by these options and continue to the next group. The selections for Non-Brew Program are
listed below.
Temperature (Factory set to 204ºF)
Press to Select. Press < or > to move to desired temperature and then to set. Temperature is programmable from 170ºF
to 208ºF in 2-degree increments.
Energy Save Mode (Factory set to OFF)
Press to Select, < or > ON, OFF or ON 140ºF , to set. When in ON, unit will automatically shut off 4 hours from last
brew. When feature is OFF, unit does not utilize the energy saving mode.
In the ON 140ºF position, temperature lowers to 140ºF, if unit has not brewed in 4 hours. This feature will save energy by maintaining a lower temperature in the tank in periods of non-operation.
Brew Count Odom
Press to display total brew cycles. Press EX or Reset.
Brew Count Total
Brew Count Total
Press to Select, Shows total gallons and total brew cycles on the unit. Cannot be reset.
3
Cold Brew Lock
Master Reset
Cold Brew Lock . . . (Factory set to 5º )
Press to select, < or > to select desired setting (CBL 5, 15 or OFF), to set.
The Cold Brew Lock feature allows the brewer to brew at three different temperature levels from the actual set point. The rst
setting is within 5 degrees of set point, next is within 15 degrees of set point, OFF is within 30 degrees of set point for the Ready
to Brew message, however, it will brew at any temperature.
Master Reset
Press to display Are You Sure?
Then < for Yes, > for No. Brewer factory defaults are then reset.
Service Call
Access Code
Banner Name
P-Maintenance
Beeper On/Off
Coffee
Drip-Out Mode
Tea
Drip-Out Mode
Service Call (Phone number Factory set to 1-800-000-0000 X0000)
Press to display number and change number or < to move place and EX to exit when complete. This number will be dis-
played during a Heating system SENSOR ERROR or during a WATER ERROR.
Access Code (Factory set to 1-2-3-4)
Press to display number and change number, (the number can be changed 1 to 4) or < to move place and EX to exit when
complete.
Banner Name (Factory set to Curtis)
Press to display letters and change letters or < to move place and EX to exit when complete
This feature allows up to 14 letters to be programmed for company name or regional name. Programming all blanks disables
Banner Name. If programmed, Banner Name is displayed every 5 sec. on and off.
P-Maintenance (Factory set to OFF)
Press to Select, Set gallons brewed to indicate P-Maintenance. Press < or > to adjust from Off to 9500 gallons. This feature
advances in 500 gallon increments. Press to exit.
Beeper On/Off (Factory set to ON)
Press to display ON or OFF. Pressing either < or > toggles between on and off. to set. When ON, this feature allows you
to hear a short beep each time a button is pressed.
Coffee Drip-out Mode (Factory set to 2 minutes)
Press to Select. Press < or > to move to desired time. Settings are OFF, 1, 2, 3, 4 and 5 minutes. Press to Select time.
Tea Drip-out Mode (Factory set to OFF)
Press to Select. Press < or > to move to desired time. Settings are OFF, 1, 2, 3, 4 and 5 minutes. Press to Select time.
Displ. Brew Time (Factory set to ON)
Displ. Brew Time
Press to display ON or OFF. Pressing either < or > toggles between on and off. After Display Brew Time an EXIT screen will
return you to Brew Button Prog.
Display Messages (Factory set to ON)
Display Messages
Press to display ON or OFF. Pressing either < or > toggles between on and off. This feature allows the operator to select the
message “Rinse Server Before Brewing”. This will be displayed any time the unit is not brewing.
Brew Button Program
Brew Button Prog
This is the next group of options in the sequence. The screen will prompt you to choose tea or coffee. Coffee options are shown
below. Tea option are shown on page 5.
Select Button
Brew By Volume
Select Button This is a temporary screen message indicating you are in the coffee brew button programming mode. Select a
coffee brew button on the UCM.
Brew by Volume (Factory settings: LARGE 200oz ±8oz. SMALL 64oz±4oz.)
Press to Select. Display will ask you to select a brew button, Large, Medium or Small. Press the desired brew button to
begin... when desired volume is reached press the same brew button to stop the ow. Now the volume has been set.
4
Brew By Time
Pre-infusion
Brew by Time (Factory settings: LARGE 5min-25sec. SMALL 1min-52sec.)
Next item in the sequence is Brew by Time. Press to Select to change the brew time. Display will now show the current time.
By pressing < or > you can toggle back and forth from minutes to seconds to exit (ex). Change the time or set and exit by pressing the button.
Pre-Infusion (Factory Disabled)
Press to Select. Current setting in seconds is displayed < to decrease or select > to increase (range from OFF to 10
through 60 seconds), to set.
If Pre-infusion is selected (ON), Cold Brew Lock is set to Delta 1 within 5ºF of set point and Cold Brew Lock disappears from the
list of program selections. When Pre-infusion is ON, Pulse Brew disappears from the list of program selections.
Pulse Brew
By-Pass
Select Button
Brew By Volume
Pulse Brew (Factory setting C)
Press to select, < or > to select OFF or one of ve pulse patterns (A to E) . The ve Pulse Brew options help “tune” or change
the coffee avor.
Guidelines for Pulse Brew:
Filter Pack type coffees typically extract better with the A and B pulse setting.
Decaf coffees typically extract better with the B pulse setting.
High-Yield coffees typically extract better with the C pulse setting. Of course, any of the A, B or C settings may be used to suit
your taste prole.
Settings D and E are manual pulse counts.
To exit from the Pulse Brew mode, select 0 for the time.
If Pulse Brew is turned on, Cold Brew Lock is set to Delta 1 within 5ºF of set point and Cold Brew Lock disappears from the list
of program selections. When Pulse Brew is on, Pre-infusion disappears from the list of program selections.
By-Pass (Factory settings: LARGE 35%. SMALL Off.)
The By-Pass option helps with controlling extraction with larger brews. Contact time that is too long will extract undesirable bit-
ter, harsh avor compounds. By-passing some of the brew water around the coffee bed will balance the extraction.
Press to display current setting. Press < or > to change settings; OFF, 1% to 50%, in 1% increments. Press to set.
Select Button – You may select a tea brew button to program from the buttons on the control module.
Brew by Volume
Press to Select. The display will read Select Brew Button. Once the desired brew button is selected, the display will read
Press BREW to Start and hot water starts dispensing. When the desired volume is reached, press the brew button again to stop
the ow. The brew volume has now been set. When EXIT is displayed, Press to select and exit.
Brew By Time
Dilut. Delay
Dilut. Volume
Dilut. Time
Pulse Brew
Brew by Time (Factory set to Full Brew 3 min 32 sec, Iced Coffee Full Brew 3 min 23 sec)
Press to Select. Press < or > to increase or decrease time. Tea by Time has a range of 0:00 to 9:59 (Increments are minutes
and seconds). The HALF BREW button will be set at half the brew time.
Dilution Delay (Factory set to Full Brew 30 sec, Iced Coffee Full Brew 30 sec)
Press to Select. Press < or > to toggle between Standard-Gray (30 sec), Standard-Purple (30 sec), Tropical-Gray (9 min),
Tropical-Purple (9 min), 76/308-Gray (4 min) and 76/308-Purple (4 min). Range is from 0 seconds, 30 seconds to 10 minutes;
in 30 second increments.
Dilution Volume
Press to Select, Display will now show Push START To Begin... Press the BREW button then water starts running, when de-
sired volume is reached press BREW button again to stop the ow. Now the volume has been set. Pressing > button will display
the subsequent menu features.
Dilution Time (Factory set to Full Brew 4 min 5 sec, Iced Coffee Full Brew 2 min 26 sec)
Press to Select. Press < or > to toggle between Standard-Gray (4min-5sec), Standard-Purple (4min-5sec), Tropical-Gray
(4min-26sec), Tropical-Purple (4min-26sec), 76/308-Gray (4min-55sec) and 76/308-Purple (4min-55sec). Setting Range is from
0 sec to 9 min, 59 sec, in 1 second increments.
Pulse Brew (Factory set to Full Brew OFF, Iced Coffee Full Brew 30 sec on, 40 sec off).
Press to Select, press < or > to choose ON, OFF, or D. Selecting ON will give a pulsing pattern of 1 to 20 pulses. In D, the
pulse time can be set for ON, 5 to 150 seconds (adjustable in 5 sec increments). Off time 5 to 150 seconds, adjustable in 5
second increments.
5
Sweetener Time
Model Select
Batch Select
Coffee
Sweetener Time (Factory set to Full 48 sec, Iced Coffee Full Brew N/A)
Sweetener Time is only for brewers with the optional tea sweetening system.
Press to Select. Press < or > to toggle between minutes, seconds or exit. Pressing select to choose minutes will increase
the minutes. Press to add minutes. Press < or > to move to seconds or exit. Setting the time to zero (0) will disable the
Sweetener Time feature.
Model Select (Factory set to CBHV-Single)
Press to select, < or > to select model. The selections are: CBHV-Twin, CBHV-Single, CBHV-Twin SW, and CBHV-Single
SW. Press to set. When the Model Select feature is changed, all settings are reset to the defaults of the newly selected
model.
Batch Select (Factory set to Two Batch)
This feature will give you a choice of selections: one brew button or two brew buttons.Two brew buttons per side on twin head
brewers. Select Two Batch
Tea Recipes
Tea Recipes (Factory set to Standard - Amber)
This is a tea feature. Press to select. If selected, press < or > to chose a tea recipe: Standard - Amber, Tropical - Amber, or
76/308 - Amber. Press to select the desired recipe.
Control Module Menu Tree
The ow chart displays the sequence of menu item that can be accessed through the UCM. Various menu items will immediately exit the programming mode when selected. Other menu items, when selected, will continue to the next item in the menu list.
6
Illustrated Parts
1
5
22
10
11
3
14
4
2
15
6
7
9
8
16
21
18
19
17
PART №ITEM №
1
WC-58117
2
WC-3398
3
WC-844-101*
4
WC-2977-101K*
5
WC-3422IC
6
WC-390061
7
WC-37556*
8
WC-29050*
9
WC-3417*
10
WC-61607
11
WC-66079
DESCRIPTION
COVER, TOP BREWER
BREW CONE, ASSY STD TEA NON METAL
VALVE, BY-PASS 120V-14W NON-ADJUST W/RESTRICTOR
KIT, FITTING SPRAYHEAD ULTEM
BREW CONE, ASSY W/SPLASH POCKET TAN ICED COF.
LABEL, UCM OVERLAY CBHS
KIT, UCM & LABEL CBHS 3-BATCH
SPRAYHEAD, AMBER ADVANCED FLOW
BREW CONE, ASSY W/SPLASH POCKET BRN COFFEE
COVER, FRONT
SPOUT ASSEMBLY, DILUTION - PLASTIC
12
13
14
15
16
17
18
19
20
21
22
WC-3503
WC-3518
WC-37122*
WC-29044
WC-43134
WC-895-105*
WC-103*
WC-8559*
WC-8531
WC-1512
WC-592
DESCRIPTIONPART №ITEM №
LEG, 3/8”-16 STUD SCREW BUMPER
LEG, GLIDE 3/8”-16 STUD SCREW
KIT, DUMP VALVE RIGHT 120V 12W
SLEEVE, OVERFLOW ASSY GENERAL USE
O-RING, .426 ID X .562 OD X .070 WALL
VALVE, INLET DUAL 120V 10W 2 GPM X .5 GPM
SWITCH, TOGGLE NON-LIT DPST 25A 125/250VAC RST
RELAY, SOLID STATE W/INTEGRATED HEATSINK
RAIL, BASE
BREAKER, CIRCUIT 2-POLE 5A/250VAC CBHS3
TRANSFORMER, 230-115V 130VA CBHS3
* RECOMMENDED PARTS TO STOCK
20
13
12
7
Illustrated Parts – Heating Tank
36
24
25
26
27
28
29
37
23
24
25
26
27
28
29
30
30A
31
WC-5310*
WC-5853-102
WC-43062*
WC-5527K*
WC-37266*
WC-37317*
WC-2630
WC-904-04*
WC-906-04
WC-1438-101*
40
39
DESCRIPTIONPART №ITEM №
TUBING, 5/16” ID x 1/8”W SILICONE
COVER, TOP HEATING TANK
GASKET, TANK LID
KIT, WATER LEVEL PROBE, O-RING & NUT
KIT, TANK OVERFLOW FITTING INCLUDES BUSHING
KIT, STRAIGHT FITTING INCLUDES BUSHING
BUSHING, CONICAL BLIND
KIT, ELEMENT, HEATING 1.6KW120V W/JAM NUT, WASHER
KIT, ELEMENT, HEATING 2KW 220V W/JAM NUT, WASHER
SENSOR, TEMPERATURE TANK
32
33
34
35
36
37
38
39
40
30
31
23
38
32
33
34
35
WC-4394*
WC-522*
WC-43055*
WC-5231*
WC-37132*
WC-62080
WC-5350*
GEM-6*
GEM-6-101*
DESCRIPTIONPART №ITEM №
SHOCK GUARD, HEATING ELEMENT
THERMOSTAT, HI LIMIT HEATER CNTRL DPST 277V 40A
SHOCK GUARD, THERMOSTAT
COMPOUND SILICONE 5 OZ
KIT, VALVE (FOR WC-820WDR,WC-821WDR, WC-844WDR)
TANK COMPLETE, CBHS67144 (W/O HOT WATER)
TUBE, SILICONE Ø1/2” ID x Ø3/4” OD x 1/8” WALL
FILTER, 500/PKG FOR COFFEE BREWCONE WC-3417
FILTER, PAPER 15x5½X4¾ FOR TEA BREWCONE WC-3398
* RECOMMENDED PARTS TO STOCK
8
Illustrated Parts – Sweet Tea Option*
1
2
3
4
5
6
7
8
1
2
3
4
5
WC-37405
WC-800
WC-8653
WC-43059
WC-29046
DESCRIPTIONPART №ITEM №
KIT, UCM & LABEL CBHV SWEET TEA
VALVE, TRANSFER FLOJET SWEET TEA OPTION
QCD, LIQUID BOX BAG CONNECTOR
CLAMP, HOSE SNAP NYLON .616-.707
TEE, PLASTIC INLET
6
7
8
9
WC-2452
WC-2445
WC-53116
WC-37313
9
DESCRIPTIONPART №ITEM №
VALVE, CHECK 3/8 OD TUBE x 3/8 OD TUBE JOHN GUEST
STEM, 3/8 BARB x 3/8 STEM
TUBE, CLEAR BEV 3/8 SWEETENER SYSTEMS
KIT, SWEETENER PUMP AND FITTINGS
* Setting in programming: Model Select . . . CBHV–Single SW
9
Electrical Schematic
10
Electrical Schematic
11
Sweetener Schematic Layout
Cleaning The Brewer
IMPORTANT: Clean out
the screen, within the
brewcone, to maintain
the ow of brewed
tea. Neglecting this screen will
eventually cause the brewcone to
overow, spilling hot liquid over the
unit.
CAUTION: DO NOT
use undiluted bleach or
chlorine.
CAUTION: Never
remove faucet when
container is full. Drain
container rst.
DAILY
1. Wipe any spills, dust or debris from the exterior surfaces with a damp cloth. The
outside surfaces of the brewer should be cleaned with stainless steel polish only, to
prevent scratches.
2. Clean the sprayhead and domed area around the sprayhead with a mild detergent
and warm water solution. Scrub well to remove residue. Rinse with and clear water.
Dry with clean cloth.
3. Remove the plastic brewcone and wash with a detergent solution or put through a
dishwasher.
4. Wash the beverage container.
a. Clean container and top cover with a detergent solution.
b. Remove the faucet assembly. Unscrew the handle assembly from the
faucet. Clean the faucet shank with a gauge glass brush (circular bristle)
by pushing the brush through the shank.
c. Dry and assemble parts.
12
Sweet Tea Mixing
System Cleaning
& Sanitizing
WEEKLY CLEANING & SANITIZING
Use a concentrated cleaning solution to simplify the cleaning procedure. This
procedure requires a one gallon bucket of a cleaning solution of hot water (minimum
160ºF) and a granulated concentrated cleaner (a cleaner like Coffee Dispenser
Cleaner Corporation JavaClean3), diluted at 1.5 oz per gallon and a one gallon bucket
of clean hot water (minimum 165ºF).
1. Make sure brewer is on and water supply is connected.
2. Remove the QCD (Quick Connect & Disconnect) from the tea sweetener BIB
(Bag-In-Box) product.
3. Pull the cap off of the QCD and place this end of the line into the container
containing the cleaning solution (see illustration below).
4. Place an empty tea container on the brew deck and an empty brewcone into the
5. Press the SWEET TEA brew button to run one complete brewcycle.
6. Allow the brewer to sit overnight with the cleaning solution in the sweetener line
7. Flush the system by lling a one gallon container with clean hot water (no cleaning
8. Discard solution that poured into the container.
9. Remove the QCD from the ushing container and replace the cap. Reconnect the
10. The sweetening unit is clean and ready to resume brewing sweet tea.
rails below the sprayhead.
before ushing cleaning solution.
solution) and press the SWEET TEA brew button to run a brewcycle until all the
cleaning solution has been ushed from the system.
QCD to the BIB sweetener container.
13
WARNING DO NOT
refrigerate unused
tea overnight for later
consumption.
Rough-In Drawing
TEA TIPS
• Store tea bags in a dark, cool and dry place away from strong odors and moisture. Do not refrigerate.
• Do not hold brewed tea overnight.
• Make sure your equipment is clean at all times. Clean tea-brewing equipment at least once a day.
• Sanitize equipment at least once per week.
• Do not let fresh-brewed iced tea sit at room temperature for more than 8 hours.
As with other food products, if you adhere to proper preparation, holding and sanitation procedures, freshbrewed iced tea is a safe beverage.
The primary cause for high bacteria counts found in tea from food service businesses is related to excessive holding times and/or poor cleaning and sanitizing procedures.
14
15
Product Warranty Information
The Wilbur Curtis Co., Inc. certies that its products are free from defects in material and workmanship under normal use. The following limited war-
ranties and conditions apply:
3 Years, Parts and Labor, from Original Date of Purchase on digital control boards.
2 Years, Parts, from Original Date of Purchase on all other electrical components, ttings and tubing.
1 Year, Labor, from Original Date of Purchase on all electrical components, ttings and tubing.
Additionally, the Wilbur Curtis Co., Inc. warrants its Grinding Burrs for Forty (40) months from date of purchase or 40,000 pounds of coffee, whichever
comes rst. Stainless Steel components are warranted for two (2) years from date of purchase against leaking or pitting and replacement parts are warranted for ninety (90) days from date of purchase or for the remainder of the limited warranty period of the equipment in which the component is installed.
All in-warranty service calls must have prior authorization. For Authorization, call the Technical Support Department at 1-800-995-0417. Effective date
of this policy is April 1, 2003.
Additional conditions may apply. Go to www.wilburcurtis.com to view the full product warranty information.
CONDITIONS & EXCEPTIONS
The warranty covers original equipment at time of purchase only. The Wilbur Curtis Co., Inc., assumes no responsibility for substitute replacement parts
installed on Curtis equipment that have not been purchased from Wilbur Curtis Co., Inc. The Wilbur Curtis Co., Inc. will not accept any responsibility if
the following conditions are not met. The warranty does not cover and is void under the following circumstances:
1) Improper operation of equipment: The equipment must be used for its designed and intended purpose and function.
2) Improper installation of equipment: This equipment must be installed by a professional technician and must comply with all local electrical,
mechanical and plumbing codes.
3) Improper voltage: Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.
4) Improper water supply: This includes, but is not limited to, excessive or low water pressure, and inadequate or uctuating water ow rate.
5) Adjustments and cleaning: The resetting of safety thermostats and circuit breakers, programming and temperature adjustments are the respon-
sibility of the equipment owner. The owner is responsible for proper cleaning and regular maintenance of this equipment.
6) Damaged in transit: Equipment damaged in transit is the responsibility of the freight company and a claim should be made with the carrier.
7) Abuse or neglect (including failure to periodically clean or remove lime accumulations): Manufacturer is not responsible for variation in
equipment operation due to excessive lime or local water conditions. The equipment must be maintained according to the manufacturer’s recommendations.
8) Replacement of items subject to normal use and wear: This shall include, but is not limited to, light bulbs, shear disks, “0” rings, gaskets,
silicone tube, canister assemblies, whipper chambers and plates, mixing bowls, agitation assemblies and whipper propellers.
9) Repairs and/or Replacements are subject to our decision that the workmanship or parts were faulty and the defects showed up under normal
use. All labor shall be performed during regular working hours. Overtime charges are the responsibility of the owner. Charges incurred by delays,
waiting time, or operating restrictions that hinder the service technician’s ability to perform service is the responsibility of the owner of the equipment.
This includes institutional and correctional facilities. The Wilbur Curtis Co., Inc. will allow up to 100 miles, round trip, per in-warranty service call.
RETURN MERCHANDISE AUTHORIZATION: All claims under this warranty must be submitted to the Wilbur Curtis Co., Inc. Technical Support
Department prior to performing any repair work or return of this equipment to the factory. All returned equipment must be repackaged properly in the
original carton. No units will be accepted if they are damaged in transit due to improper packaging. NO UNITS OR PARTS WILL BE ACCEPTED
WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA). RMA NUMBER MUST BE MARKED ON THE CARTON OR SHIPPING LABEL. All in-warranty service calls must be performed by an authorized service agent. Call the Wilbur Curtis Technical Support Department to nd an
agent near you.
ECN 16087 . 8/22/14@14.8 . rev E
ECN 15879 . 5/20/14@10.5 . rev D
ECN 15460 . 11/8/13@11.9 . revC
ECN 15104 . 6/14/13 @ 13.5 . revB
ECN 14810 . 3/6/13@10.9 . revA
EDR 8502 . 10/26/12 . EAR 11023
WILBUR CURTIS CO., INC.
6913 Acco St., Montebello, CA 90640-5403 USA
Phone: 800/421-6150 Fax: 323-837-2410
Technical Support Phone: 800/995-0417 (M-F 5:30A - 4:00P PST) E-Mail: techsupport@wilburcurtis.com
Web Site: www.wilburcurtis.com
Printed in U.S.A. 11/2014 . F-3900 . rev E
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