Veloce
EM1000U
Congratulations on your purchase of the Cuisinart Veloce Coffee Machine.
For over 30 years Cuisinart’s aim has been to produce the very finest kitchen
equipment. All Cuisinart products are engineered for exceptionally long
life, and designed to be easy to use as well as to give excellent performance
day after day.
To learn more about our products visit our website
www.cuisinart.co.uk
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CONTENTS
Important Safety Cautions..............................................5
1 Product Control Guide ...............................................9
2 Preparing the coffee machine.........................................11
2.1 Fitting the drip tray ........................................................11
2.2 Connecting the milk system .................................................11
2.3 Preparing the milk container.................................................12
2.4 Filling with water ..........................................................14
2.5 Filling the coffee bean container .............................................15
2.6 Switching on the coffee machine.............................................16
2.7 Switching off the coffee machine ............................................17
2.8 Switching off the coffee machine in an emergency ..............................17
3 Touch Screen Display ...............................................18
3.1 Main menu ...............................................................19
3.2 Drink symbols .............................................................20
3.3 Graphic symbols ...........................................................21
3.4 Settings menu.............................................................22
3.5 Setting and storing the coffee temperature ....................................23
3.6 Select heating mode .......................................................24
3.7 Display number of dispensed coffee (info menu) ................................25
3.8 Setting and storing the shut-off time .........................................26
3.9 Setting the water tank illumination ...........................................27
3.10 Determining the water hardness.............................................28
3.11 Setting and saving the water hardness level ...................................28
3.12 Resetting the coffee machine to the factory settings ...........................29
4 Making Drinks ....................................................30
4.1 Setting the grinding fineness ................................................30
4.2 Required user actions.......................................................31
4.3 Making Americano and Espresso..............................................32
4.4 Making a carafe of coffee ...................................................34
4.5 Preparing hot water ........................................................36
4.6 Preparing latte, cappuccino and hot milk ......................................38
4.7 Milk system cleaning .......................................................41
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4.8 Using to pre-ground coffee ..................................................43
5 Amending pre-set functions ..........................................45
5.1 Changing and saving the default settings and using the 4 person memory ..........45
6 Cleaning and maintenance ...........................................46
6.1 Safety Cautions............................................................46
6.2 Cleaning the main unit .....................................................46
6.3 Automatic rinse cycle.......................................................47
6.4 Milk system cleaning program ...............................................47
6.5 Emptying the waste container ...............................................50
6.6 Removing and cleaning the coffee dispensing unit ..............................51
6.7 Cleaning the hose distribution system .........................................52
6.8 Installing the coffee dispensing unit ..........................................53
6.9 Cleaning the brewing unit...................................................54
6.10 Running the cleaning program ..............................................57
6.11 Running the descaling program .............................................58
6.12 Cleaning the nozzle of the milk frother.......................................61
7 Troubleshooting ...................................................64
7.1 Safety cautions............................................................64
7.2 Coffee machine message, possible cause and remedies ...........................65
7.3 Problems, possible causes and remedies .......................................68
7.4 Proper packing of the coffee unit.............................................71
8 Storage .........................................................71
9 Appendix ........................................................72
9.1 Technical Data ............................................................72
10 UK Guarantee....................................................73
11 UK After Sales Service .............................................74
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Important Safety Cautions
Carefully read all the instructions before using the appliance and keep in a
safe place for future reference.
Always follow these safety cautions when using this appliance to avoid
personal injury or damage to the appliance. This appliance should be used
only as described within this instruction book.
Important Safeguards
n DANGER
Beware of hot water/steam spurting out of the Coffee dispenser during
operation, when making a drink with milk stand back from the unit as there
will be an initial burst of hot milk and steam.
n CAUTION
Use extra care when working with hot liquids to avoid injury from overflowing,
steaming and splattering.
Dispensed drinks and escaping steam are very hot.
Parts of the coffee machine can become very hot during operation. Scalding
may occur if the bean hopper lid is removed during brew cycles.
n THIS IS AN ATTENDED APPLIANCE. Do not leave unattended during use, unplug
after each use.
n This appliance is not intended for use by persons with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have
been given supervision or instruction concerning use of the appliance by a
person responsible for their safety.
n Children should always be supervised to ensure that they do not play with this
appliance.
n Not for use by children. Keep the appliance and its supply cord out of reach of
children during and after use.
n This appliance is for indoor, domestic use only. It is not intended to be used in
applications such as: staff kitchen areas in shops, offices and other working
environments; farm houses; by customers in hotels, motels and other residential
type environments; bed and breakfast type establishments.
n Do not use the appliance if the supply cord is damaged. In the event of supply
cord damage, discontinue use immediately. If the supply cord is damaged it
must be replaced by the manufacturer. Return the appliance to the Customer
Care Centre (refer to ‘UK After Sales Service’ section for further information).
No repair must be attempted by the consumer.
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Electrical Safety
n Always ensure the voltage to be used corresponds with the voltage on the
appliance.
n The appliance is not intended to be operated by means of external timer
or separate remote control system.
n The coffee-maker shall not be placed in a cabinet when in use.
n Never pull the plug out of the mains socket by the supply cord.
n Always ensure that your hands are dry before touching the supply cord or
removing the plug from the mains socket.
n Do not wrap the supply cord around the main body of the appliance during
or after use.
n Disconnect the appliance from the mains outlet under the following
conditions:
- Before the water tank is filled with water.
- Before removing any parts from the appliance or refitting any parts
on the appliance.
- Before cleaning or maintenance.
- When the appliance is not working correctly.
- After using the appliance.
- When not in use or unattended.
General Safety
n Ensure all packaging materials and any promotional labels or stickers are
removed from the coffee machine before first use.
n Never leave the appliance unattended when switched on or plugged in.
n Always inspect the appliance and accessories before use for noticeable
signs of damage. Do not use if damaged, or if the appliance has been
dropped. In the event of damage, or if the appliance develops a fault,
contact the Cuisinart Customer Care Line (refer to “UK After Sales Service
section” for further information).
n Do not use the appliance for anything other than its intended use. This
appliance should be used only for preparations of drinks as described
within the instructions for use that accompany it.
n Do not use accessories or attachments with this appliance other than
those recommended by Cuisinart.
n Always use the appliance on a dry, level surface. When lifting the unit
ensure you fully support it from underneath. To avoid personal injury or
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damage to the appliance do not grasp the unit by the drinks dispenser.
n Only operate the appliance when the waste container, drip tray and cup
grate are fitted.
n Avoid contact with moving parts such as the grinder.
n Protect the coffee machine against the effects of weather such as frost
and direct sunlight.
n In order to assume a fault free operation, the ambient temperature should
be between 8 c°℃and 40 c°.
n NOTE: When the appliance has cooled under 0 c°℃ the appliance temperature
must reach an area within the ambient before switching on the appliance
once again.
n Always fill the water reservoir first, then plug the supply cord into the
wall.
n Never use the appliance without water in it.
n Only use fresh cold water in the water reservoir, do not use any other
liquid or add any other ingredients.
n Do not fill the water tank above the maximum mark (1.25 litres).
n Do not use any coffee beans treated with additives or caramelised coffee
beans.
n Do not leave the supply cord hanging over the edge of a kitchen table or
worktop.
n Do not allow the supply cord to come into contact with sources of heat.
n Do not place the appliance on or near a hot gas or electric burner or place
in a heated oven.
n Periodically check all parts before use. If any part is damaged DO NOT USE.
n To avoid injury or possible fire, do not cover the appliance when in use.
n To protect against fire, electric shock or personal injury, do not immerse the
cord, plug or appliance in water or other liquids or place in a dishwasher.
n Do not clean the coffee machine or accessories in a dishwasher.
n Avoid direct contact with the skin when the appliance is conducting a hot
rinse, cleaning cycle and descaling cycle.
n Do not touch the coffee nozzles as they may be hot.
n Allow to cool before putting on or taking off parts and before cleaning
the appliance.
n Always switch the appliance off and then remove the plug from the power
outlet when the appliance is not being used and before cleaning.
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WARNING: Polythene bags over the product or packaging may be
dangerous. To avoid danger of suffocation, keep away from babies
and children. These bags are not toys.
This product complies fully with all appropriate EU and UK legislation
and the standards relevant to this type and class of appliance. We are an
ISO9001:2015 certified company that continually evaluates our Quality
Management System performance. If you have any queries regarding product
safety and compliance, please contact our Customer Services Department
(see “U.K. After Sales Service” section).
Disposing of electrical and electronic appliances at the end-of-life
In everyone’s interests and to actively participate in the collective effort
to protect the environment:
• Do not discard your products with the household waste.
• Use return and collection systems available in your area.
Some materials may be recycled or reused.
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1. Product Control Guide
1) ON/OFF button
2) Multifunction display with
touch operation
3) Height-adjustable dispenser
with integrated milk outlet
4) Coffee spout
5) Waste container (Grounds
container)
6) Water tank
7) Removable drip tray with
stainless steel grid
8) Built in cleaning and
maintenance guide
(remove drip tray to access)
9) Ground coffee chamber for
previously ground coffee
10) Coffee bean hopper /
container
11) Lever for setting the
grinding fineness
12) Cover for bean container
13) Milk tube
14) Brewing unit
15) Milk frother and nozzle
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16) Case lid
17) Milk container
18) Milk tube guide
19) Case
20) Freezer pack
21) Descaling solution
22) Milk cleaning solution
23) 2 x cleaning tablets
24) PH strip
25) Measuring spoon with
cleaning brush and tool
function
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2. Preparing the coffee machine
Remove any outer packaging from the unit and accessories.
2.1 Fitting the drip tray
Remove the protective plastic film from the metal grille
and fit the grille to the drip tray. Position the drip tray
centrally in front of the appliance, then push it gently
against the machine until it clicks into place.
2.2 Connecting the milk system
The milk system must be connected in order to dispense drinks with milk/frothed milk (latte and
cappuccino). Proceed as follows:
Open the door of the coffee dispensing unit by pulling it towards you on the left side.
Before opening or closing the door, always push the drink dispenser into the upper position,
otherwise the milk tube on the inside could become trapped.
Insert the straight cut end of the milk tube into the top left opening of the milk frother (step
1), then press the milk tube into the guides (steps 2 and 3).
Close the door. It should click firmly into place.
NOTE
Milk is a sensitive foodstuff. Always pay attention to cleanliness when dealing with
milk. Open milk containers with clean hands and tools to prevent germs from getting
into the milk.
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2.3 Preparing the milk container
Wash the milk container and milk container lid before using the product for the first
time or when you have not used it for a while.
Please remove the protection seals from the product before use.
Milk container
handle
Case lid
Insulation
pad
Milk tube guide
Case
Cool pack
Preparing the Cool Pack
1. Remove the cap and rubber stopper of the cool pack.
2. Fill the cool pack with water and seal with the rubber stopper.
Then close the cap.
3. Freeze the cool pack in the freezer.
NOTE
Packing
Milk container lid
Milk Maximum Line
(Approx. 650 ml /
22.9 oz)
Milk container
Cap
Rubber stopper
• The cool pack has a small amount of salt inside. This has a positive effect on the cooling
time.
• Do not overfill the cool pack with water to avoid bursting on freezing.
• The frozen cool pack lasts for approximately 2 hours when used with the milk container
in the case.
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How to use
1. Place the case to the left side of the coffee machine.
2. Place the frozen cool pack onto the hook.
3.
Open the milk container lid and fill with milk up to the line.
Push up
here to
open
NOTE
• If milk is filled higher than the line, it may cause a continuous drip of milk from the coffee
machine spouts. In that case, pull up the dispenser to the highest position. If it does not
stop, pull the tube out from the milk container and re-insert.
4. Close the milk container lid firmly and place it in the case.
• Make sure the handle of the milk container is held down toward the rear side.
•
If milk is spilled inside the case, clean immediately, the insulation pads are removable.
• When placing the milk container in the case, the milk container should be at the front
with the cool pack at the back.
5. Insert the split end of the milk tube into the opening on the milk container lid
until it reaches the bottom of the milk container.
6. Close the milk case lid and position beside the coffee machine.
NOTE
• When milk is left in the milk container, remove the milk container from its case using the
handle and place in the refrigerator. Pull the handle down so that the plug on the handle
fits into the hole on the lid, sealing the milk.
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2.4 Filling with water
CAUTION
Milk, mineral water or other liquids can damage the water tank or the coffee machine.
Only fill the water tank with fresh, cold water.
Observe the maximum filling level of 1.25 litres.
During initial startup (or when the water tank was previously emptied completely),
water intake can be slowed down. In this case, it is helpful to switch the device off
and on again.
To fill the water tank, proceed as follows:
Push the coffee dispensing unit (3) into the uppermost position.
Remove the water tank (6) from the appliance.
Fill the water tank with fresh water up to its maximum fill level.
Replace the water tank. Push it until it snaps in.
NOTE
If the following warning appears on the display, the water tank must be topped up
before the next drink is dispensed. Otherwise further function is not possible:
Before inserting the water tank, make sure that it is dry on the outside. Wipe the water
tank shaft dry also before inserting the water tank.
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2.5 Filling the coffee bean container
NOTE
Every coffee machine is thoroughly checked before delivery.
Therefore, there may be residual ground coffee in the grinder.
Your coffee machine is definitely new.
CAUTION
Damage to the grinding mechanism!
Make sure that no foreign objects such as stones get into the coffee bean container.
Damage caused by foreign objects in the grinder is excluded from the guarantee.
Fill the coffee bean container only with pure coffee beans without sugar coatings or
aromatised constituents.
To fill the coffee bean container (10), proceed as follows:
Open the lid of the coffee container.
Fill the container with fresh coffee beans.
Then close the container again.
NOTE
If the following indication appears on the display, the bean container needs refilling. If
the bean container is not sufficiently full further function is not possible.
If this button is pressed, the process is continued.
If this button is pressed, the display changes back to the main menu.
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2.6 Switching on the coffee machine
NOTE
Before switching on, always check that the water tank and the coffee bean container
are full. Every time the coffee machine is switched on or off, it requires water for the
automatic rinsing cycle.
Do not leave the coffee machine unsupervised during operation.
Switch on the device by pressing the ON/OFF button (1) and holding it down briefly.
During the heating procedure (approx. 30 seconds) the following display flashes:
When the operating temperature has been reached, the coffee machine automatically
performs a rinse. The water flows into the drip tray.
The rinse is shown on the display:
When the rinse is completed, the coffee machine is ready for operation.
The selection menu as previously set then appears on the display.
or
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2.7 Switching off the coffee machine
Press the ON/OFF button to switch off the coffee machine. It will then perform a
rinsing cycle (if a drink was prepared before).
The following appears on the display:
NOTE
If you have also prepared a drink with milk/milk froth, the coffee machine will prompt
you to also clean the milk system after rinsing. Details for this can be found in section
6.4 Milk system cleaning program. Milk system cleaning should be carried out
otherwise time-consuming cleaning of the milk frother will become necessary (see
section 6.12 Cleaning the milk frother nozzle).
If the water tank is empty or the required milk system cleaning was not performed, the
shut-off process will be delayed automatically for 15 minutes.
The coffee machine subsequently prompts you to empty the waste container (5).
The following appears on the display for 15 seconds (see also section 6.5 Emptying
the waste container):
ATTENTION
Empty the waste container immediately after each use to prevent mould from building
up.
The coffee machine automatically switches itself off after 15 seconds.
2.8 Switching off the coffee machine in an emergency
In the event of an emergency, you can switch off the coffee machine at any time during
operation by pressing the ON/OFF button 2 times.
Exception: during the rinsing procedure.
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-
OK
3 Touch screen display
COFFEE MACHINE/OPERATING ELEMENTS
Symbols
Americano Espresso Cappuccino
Product
selection
Operating
elements
Latte
Carafe of coffee ‘
(via coffee
preparation menu)
Select drink left
Hot milk/
Frothed milk
Free storage
M1
space (M1 - 4)
Select
drink right
M1
Prepare 1 cup Prepare 2 cups Prepare carafe
Change ground
coffee quantity
Increase quantity
+
Heating up
(only
information)
Reduce
quantity
120
ml
STOP Cancel
Confirm selection
View settings
menu
STOP
process
Drink
temperature
Hot water
Allocated storage
space M1 - 4;
view saved settings
Save as basic
setting
Select pre-ground
coffee
Current quantity
Back one menu
level
Ecomode Heating
system
Settings
menu
Information Shut-off time
Water hardness
Run cleaning
program
Default settings
Start descaling
program
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Water tank
illumination
Start milk cleaning
system
Back one menu
level
Touch Screen Display
The coffee machine is operated via the pressure-sensitive display. The corresponding function is
triggered by pressing the graphical symbols on the display with the finger.
ATTENTION
It is possible to damage the pressure-sensitive surface of the display!
Do not touch the display with sharp-edged objects.
Ensure your fingers are completely dry.
NOTE
Some functions are only triggered when the graphical symbol is pressed for a longer
period of time (3 sec.).
3.1 Main menu
In the main menu, the coffee machine uses either a tray or matrix representation.
You can switch to any representation at any time. In tray representation, the main menu
is arranged as follows:
1 Switches to matrix representation 5 Memory locations 1 - 4
2 Drink tray 6 Move selection left
3 Move selection right 7 Currently selected drink
4 View settings menu 8
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Operating with Pre ground coffee
(highlighted blue if selected)
In matrix representation, the main menu is arranged as follows:
1 Switches to tray representation 3 View settings menu
Operating with pre ground coffee
2
(highlighted blue if selected)
4 Memory locations 1 - 4
NOTE
The previously-selected display type remains after switching off the coffee machine.
3.2 Drink symbols
The drink symbols used in the menus have the following meaning:
Americano Espresso
Cappuccino Latte
Hot milk,
Frothed milk
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Hot water
3.3 Graphical symbols
The graphical symbols used in the menus have the following meaning:
Confirm
Cancels the action
Selects product on the left of the
selection frame
Selects product on the right of the
selection frame
Back one menu level Increase value
View coffee machine
settings
View matrix menu
Decrease value
Switch between pre-ground
coffee/coffee beans
Prepare one cup Prepare two cups
Prepare a carafe of coffee Selection frame for product
Free storage space (here
memory location 1)
Allocated storage space; call saved
settings (here memory location 1)
Save as basic setting Save current settings
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3.4 Settings menu
In the settings menu
it is possible to change settings for the coffee machine and run various
cleaning programes.
The settings menu is arranged as follows:
1 Temperature settings 7 Run descaling program
2 Set heating mode 8 Run cleaning program
3 Display information 9 Set water tank illumination
4 Reset to default settings 10 Clean milk system
5 Return to main menu 11 Set auto off time
6 Set water hardness
NOTE
After 30 seconds, the display automatically jumps back to the main menu of the last-
displayed view if no action takes place in the settings menu.
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3.5 Setting and storing the coffee temperature
You can select from 5 temperature levels. For best results, we recommend selecting the
'extra hot' level. The coffee temperature levels are displayed as follows:
moderately
warm
warm normal hot extra hot
To set the coffee temperature, proceed as follows:
Press the button. The following appears on the display:
Now press the button.
The following appears on the display:
Press the button to select the desired temperature setting according to the table.
Confirm your input with the button. The appliance returns to the setting menu
automatically.
NOTE
A pressed button is always highlighted in blue.
To return to the setting menu without changing settings, press the button or wait
approx. 30 sec. until the coffee machine switches back to coffee mode automatically.
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3.6 Select heating mode
By default, the heating system is programed to save as much energy as possible
(Ecomode) When switched on, the coffee machine heats up in this mode to the
temperature required for preparation of the desired beverage. The heating then remains
switched off until the next beverage is requested.
You can select one the following 2 settings:
Ecomode
(Heating system is switched on after a short wait
when a drink is to be dispensed)
Recommendation when used occasionally after
longer periods of time between dispensing coffee.
Standard mode
(heating system remains switched on for immediate
preparation of drinks)
To set the heating system, proceed as follows:
Press the and then the button.
The following appears on the display:
Select the desired operating mode according to the table.
Confirm your input with the button. The appliance returns to the setting menu
automatically.
NOTE
A pressed button is always highlighted in blue.
To return to the setting menu without changing settings, press the button or wait
approx. 30 sec. until the coffee machine switches back to coffee mode automatically.
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3.7 Display number of dispensed coffees (Info menu)
To display the number of dispensed coffees to date, proceed as follows:
Press the button .
The following appears on the display:
Press the button.
The following appears on the display:
The number of dispensed coffees is displayed on the top right.
The number of dispensed coffee specialties can be seen on the image underneath.
Press 2 times to return to the main menu, otherwise the display switches back
to the main menu automatically after 30 seconds.
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3.8 Setting and storing the shut-off time
The appliance is programed for the highest possible saving of energy. The preset shut-off
time is 9 minutes. This is the amount of time after preparing the last drink until the
machine switches itself off.
You can select from 5 shut-off times. The following shut-off times are possible:
9 minutes 30 minutes 1 hour 2 hours 3 hours
To set the shut-off time, proceed as follows:
Press the and then the button. The following appears on the display:
Press the button according to the table to select the desired time span to automatic
shut-off of the coffee machine.
Confirm your input with the button . The appliance returns to the setting menu
automatically.
NOTE
A pressed button is always highlighted in blue.
To return to the setting menu without changing settings, press the button or wait
approx. 30 sec. until the coffee machine switches back automatically.
NOTE
The switch-off time always begins after pressing a button for the last time.
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3.9 Setting the water tank illumination
The following settings are possible:
Water tank illumination switched on
Water tank illumination switched off
Please proceed as follows to set the water tank illumination:
Press the and then the button. The following appears on the display:
The following appears on the display:
Confirm your input with the button . The appliance returns to the setting menu
automatically.
NOTE
A pressed button is always highlighted in blue.
To return to the setting menu without changing settings, press the button or wait
approx. 30 sec. until the coffee machine switches back to coffee mode automatically.
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3.10 Determining the water hardness
Before using the coffee machine for the first time, it should be set to the appropriate
water hardness for your region. This means the machine will prompt you to de-scale
after an appropriate number of uses, determined by the hardness of your water. You can
determine the water hardness with the help of the test strip (24) supplied with the
coffee machine.
Proceed as follows:
Dip the test strip into cold tap water for 1 second and shake off the excess water.
After approximately 1 minute, the water hardness can be determined by pink coloured
areas.
Water hardness 1 soft
2 medium-
hard
Test strip
3.11 Setting and saving the water hardness level
To set the water hardness level, proceed as follows:
Press the button in the main menu .
The following appears on the display:
Now press to go to the menu for setting the water hardness.
The following appears on the display:
3 hard 4 very hard
Select the water hardness according to the value determined for your location.
(Water hardness increases from the left (soft water) to right (hard water).
Confirm your input with .
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3.12 Resetting the coffee machine to the factory settings
This function resets all previously changed values to their original factory settings.
The following settings and stored values are affected:
• Water hardness
• Cup filling quantity
• Ground coffee quantity
• Coffee temperature
• Shut-off time
• Heating system
• Water tank illumination
• Coffee quantity setting, milk-coffee proportion, froth quantity for coffee specialities
and grinding quantity correction.
Performing a RESET deletes all the data of the memory buttons.
To reset the coffee machine to the factory settings, from the settings menu displayed
below:
Press the button.
The following appears on the display:
Press the “RESET” button in the middle of the screen.
Confirm with button.
Press the button to return to the main menu.
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4 Making Drinks
4.1 Setting the grinding fineness
You can set the the grinding fineness with the help of the lever (11). When you change
your coffee beans, you should adjust the grinding fineness according to your taste.
ATTENTION
Setting the grinding fineness when the grinder is running can lead to damage!
Only set the grinding fineness when the grinder is not running.
To set the grinding fineness, proceed as follows:
Adjust the grinding fineness with the grinding fineness lever (11) while the grinder is
NOT running.
The setting is adjusted as follows:
fine ground for “intensive taste”
medium ground for “normal taste”
coarse ground for “mild taste”
NOTE
For light roasted coffee beans, set the grinding mechanism to “fine”.
If the grinding fineness is set too fine, the coffee will be dispensed a drop at a time.
For dark roasted coffee beans, set the grinding mechanism to “coarse”. If the grinding
fineness is set too coarse, the coffee will be dispensed too quickly.
Do not put your fingers into the bean shaft or the grinder of the coffee machine.
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4.2 Required user actions
All necessary actions for operating the coffee machine are prompted by the display. The
following displays are shown during normal operation:
Refilling with water
Remove the water tank (6) and fill it as described in section 2.4 Filling with water.
Emptying the waste container
Remove the waste container (5) and empty it as described in section 6.5 Emptying the waste
container.
Refill coffee bean container
Fill the bean container (10) as described in section 2.5 Filling the bean container.
Close the bean container lid
If the cover for bean container is opened during grinding, the grinder stops automatically. Close
the lid for continuing.
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4.3 Making Americano and Espresso
To prepare Americano or Espresso with whole coffee beans, proceed as follows:
Place one or two cups under the coffee dispensing spout (4).
In order to reduce heat loss and splashing, adjust the dispensing spout height to suit
your cup size by moving it up or down.
NOTE
If the height adjuster is difficult to move, clean it. Refer to Chapter 6.6 Removing and
cleaning the coffee dispensing unit.
Briefly press the symbol to select Americano or to select Espresso
This will prepare an Americano or Espresso to the machines standard setting.
or
The coffee strength, filling quantity as well as the number of cups can only be changed
during the first 8 seconds (pressing a button each time increases the duration by a
further 8 seconds). After that, grinding begins.
To give yourself more time to personalise your drink, you should press AND HOLD your
chosen drink until the screen changes.
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When you have selected a drink in the main menu (in this example, an Americano) the
following appears:
Adjust the drink volume by pressing
or and select the coffee strength by
pressing the corresponding bean.
extra light light normal strong extra strong
Press the single or double cup to confirm your selection and start preparation. Pressing the
double cup prepares 2 x identical drinks
.
NOTE
Please note that two brewing processes are performed in sequence in two-cup
operation to give you 2 identical drinks. Only remove the cups when the all brewing
processes are completed.
During coffee preparation, the coffee powder is moistened with a small amount of
water first for pre-brewing. The actual brewing process takes place after a short pause.
You can stop coffee dispensing at any time, by pressing the button.
In the case of strongly uneven or only one-sided cup filling during 2-cup operation,
check whether one or both coffee dispensing spouts are blocked on the inside by
foreign matter (coffee bean or similar).
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NOTE
An automatic grinding quantity correction measures the amount of coffee the machine
grinds and adapts this gradually depending on the drink volume and coffee strength
level you have selected. This compensates the differences between the grinder and
various different coffee varieties. It may therefore be necessary to brew 5 times until
the correction is perfect.
4.4 Making a carafe of coffee
NOTE
The coffee carafe function is only possible with Americano.
Place a sufficiently large receptacle underneath the dispensing spout.
The appliance is set for cup quantity at the factory. However, you can set the coffee
carafe function. Proceed as follows:
Select Americano in the menu by pressing briefly.
N.B If you press and hold the Americano selection, you will not be given the carafe
option.
34
• Select the coffee carafe function within 8 seconds.
NOTE
In the case of the COFFEE CARAFE FUNCTION, it is not possible to change the cup
quantity (4oz/120ml per cup).
Now set the desired strength of the coffee with the help of the coffee bean symbol on
the left edge of the screen.
Decide whether 4, 6 or 8 cups are to be brewed. Press the corresponding button to
begin brewing.
You have 60 seconds to select the strength and the number of cups otherwise the
appliance switches back to the main menu. After making your selection, you have 8
seconds before grinding begins.
NOTE
You can stop coffee dispensing at any time, by pressing the button.
After 4-cup, 6-cup or 8-cup mode finishes, please wait for 5 minutes before selecting
4-cup, 6-cup or 8-cup mode again.
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4.5 Preparing hot water
Place one or two cups/mugs under the coffee dispensing spout (4).
In order to reduce heat loss and splashing, adjust the height of the dispenser to suit
your cup size by moving it up or down.
WARNING
Risk of scalding from hot splashing water!
Hot water from the steam nozzle can cause scalding.
Avoid direct contact with the skin.
NOTE
If the height adjuster is difficult to move, clean it. For this purpose, proceed as
described in section 6.6 Removing and cleaning the coffee dispensing unit.
To prepare hot water, proceed as follows:
Briefly press the
to select the “hot water” function.
The following appears on the display:
or
36
NOTE
If the milk tube is connected, it must be disconnected from the milk frother nozzle
before dispensing hot water. Otherwise milk could be sucked in unintentionally. See
also section 2.2 Connecting the milk system.
The coffee machine is set for standard quantities by default. You can set the cup
filling level during the first 8 seconds (each time you press a button, this increases by
a further 8 seconds) To give yourself more time to personalise your drink you should
press AND HOLD your chosen drink.
Press the buttons to adjust the drink volume.
Pressing the single or double cup confirms your selection and starts drink preparation.
NOTE
You can stop dispensing hot water at any time, by pressing the button.
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4.6 Preparing Latte, Cappuccino and hot milk
The milk system must be connected in order to dispense drinks with milk. More
information can be found in Chapter 2.2 Connecting the milk system.
You can prepare both “Latte” and “Cappuccino” with your appliance. These differ
primarily in the mode of preparation.
When “Latte” is prepared, the frothed milk is output first into a tall glass and the
coffee is added subsequently.
The reverse is the case when “Cappuccino” is prepared, first of all the coffee is poured
into the cup, followed by the hot milk froth on top of the coffee.
NOTE
Dispense hot water into the cups to heat them.
It is possible to use soya or rice milk but good frothing results are not possible with
these products.
The milk type of milk used can influence the milk froth quality.
Place one or two cups/mugs under the coffee dispensing unit (4).
NOTE
If using tall glasses, first pull the drip tray (7) out of the appliance so that the taller
Latte glasses can fit under the coffee outlet.
In order to reduce heat loss and splashing, adjust the dispensing spout height to
suit your cup/glass size by moving it up or down.
NOTE
If the height adjuster is difficult to move, clean it. Proceed as described in section
6.6 Removing and cleaning the coffee dispensing unit.
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Press the buttons to select the drink of your choice. The selected drink
can be seen in the foreground or will be highlighted blue.
or
Image Specialty
Hot milk with froth
Latte
Cappuccino
Briefly press the symbol on the display with your selected drink. This will prepare to the
machines standard settings
.
The coffee strength, filling quantity and number of cups can only be changed during the first
8 seconds (pressing a button increases by a further 8 seconds). After that, grinding begins.
To give yourself more time to personalise your drink, you should press AND HOLD your chosen
drink.
By pressing the coffee bean symbol, it is possible to change the brewing strength of
the drink.
39
extra light light normal strong extra strong
The milk froth quantity can be varied by pressing the “-” or “+++” symbols.
Pressing the percentage button changes the mixing proportion of milk and coffee.
Use the and buttons to adjust the overall quantity of the drink to your
desired cup size.
Press the single or double cup to confirm your selection and start drink preparation.
NOTE
Be aware that two brewing processes are performed in sequence in two-cup operation.
Put two cups next to each other under the dispensing spout. Only remove the cups
when the both brewing processes are completed.
If you wish to cancel prematurely during preparation of a coffee specialty, pressing the
button only stops milk preparation.
The coffee machine has default factory settings. If you wish to change these settings,
you will find instructions in section 5.1 Changing and saving default settings.
After dispensing a coffee with milk/froth, you are prompted to perform a quick milk
system clean:
See also section 6.4 Milk system cleaning
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4.7 Milk system cleaning
Immediately after dispensing a milk drink you are prompted to clean the milk
system.
The following appears on the display:
NOTE
It is for your own benefit to always carry out quick cleaning to prevent disturbances.
If you are preparing more milky drinks immediately or want to carry out the cleaning
at a later time, press the Return button. In this case the instruction reappears every 5
minutes. Failure to perform a quick milk clean before the machine is powered off will
mean a full milk system clean is required the next time the machine is turned on.
Remove the tube from the milk container, fill a receptacle with fresh water and insert
the milk tube into the receptacle.
Push the button for starting the milk system quick cleaning program.
The water is fed into the appliance via the milk tube and discharged via the outlet unit
into the drip tray. Alternatively it is possible to place a collecting container under the
dispensing unit.
When quick cleaning is completed the display switch back to the main menu.
NOTE
If quick cleaning has not been performed before the machine is switched off, you will
again be prompted to carry out the quick cleaning. The machine cannot be switched
off before quick cleaning has been carried out.
Quick cleaning can only be skipped through the Auto-OFF mode.
41
If quick cleaning has been skipped via the Auto-OFF mode, the following image appears
after switching the machine on again following the initial rinsing cycle, prompting you
to clean the milk frother. (read section 6.12 Cleaning the nozzle of the milk frother).
You will then be prompted to carry out a full milk system clean. This cannot be skipped.
You can only dispense coffee again when cleaning has been performed. The following
appears on the display:
After that follow the instructions described in section 6.4 Milk system cleaning program.
42
4.8 Using pre-ground coffee
ATTENTION
Ensure that you only use the measuring spoon supplied and never fill the container
with more than one level measuring spoon (max. 8 g) of coffee powder.
Do not fill the shaft with water-soluble, freeze-dried instant products or other drink
powders.
Too finely ground coffee grounds can lead to faults.
To prepare coffee with pre-ground coffee, proceed as follows:
Press the button to select the “Coffee grounds” function.
The following appears on the display:
or
Select a drink.
The following appears on the display:
Open the lid of the coffee bean container (10) and the ground coffee chamber (9) by
simply pressing down on the back of the vented chute lid.
Fill the powder shaft with a measuring spoon full of ground coffee.
ATTENTION
Ensure that grounds do not clog the container and that no foreign matter gets into the
container.
Never fill the container with more than one level measuring spoon of ground coffee.
The filling container is not a storage container; the grounds are transported directly to
the brewing unit.
43
Then close both lids again.
By pressing you return to the main menu. Press to go to the drink setting.
Here it is possible to change the filling quantity within the 8 seconds before brewing
begins.
NOTE
During preparation of coffee, the “ground coffee quantity” function is deactivated.
Therefore no information on the ground coffee quantity appears on the display.
Only one cup can be prepared with pre-ground coffee.
The milk and hot water functions cannot be selected in coffee grounds operation.
Set the desired cup quantity by pressing the buttons.
Place a cup under the coffee dispensing unit.
In order to reduce heat loss and splashing, adjust the height of the dispenser to suit
your cup size by moving it up or down.
NOTE
If height adjustment is stiff, see section 6.6 Removing and cleaning the coffee
dispensing unit.
NOTE
You can stop coffee dispensing at any time, by pressing the button on the display.
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5 Amending pre-set functions
5.1 Changing the default settings and using the 4 person memory
The coffee machine prepares coffee drinks and specialties according to preset standard
values. These standard values as well as up to 4 individual saved options can be changed
as required.
To change the default settings:
Select a drink in the main menu (in this example, Latte), press and hold down the
selection field of the product for approx. 3 sec. until, the following appears in the
display:
Press the coffee beans on the left edge of the screen to change the coffee strength.
Press “+++” to change the froth quantity. the display changes from “-” to “+++”.
Pressing the percentage button changes the mixing proportion of milk and coffee.
Press or to change the dispensed quantity. The display under the arrows
indicates the selected quantity.
Pressing the one or two cups selects the drink and brewing begins without saving.
If you want save the settings press to change to the memory view.
On the display, you now see for example:
By pressing You can save the settings as standard for this drink type. Each time you
choose this drink type from the main menu it will prepare to these settings.
Pressing a symbol from to saves the new settings only to the selected storage
location, confirm with the
Each time you choose this memory position on the main menu, it will prepare a drink to these
settings.
NOTE
If a product setting is already saved to this memory location, it is replaced by the new
setting.
button. Press the button to go up a level in the menu.
45
6 Cleaning and maintenance
6 Cleaning and maintenance
This section contains important information on cleaning and maintenance of the coffee
machine. Keep your coffee machine clean at all times to ensure a consistently high
coffee quality and trouble-free function. There is a quick reference cleaning and
maintenance guide on board the product which can be located behind the drip tray.
ATTENTION
Damage due to the effect of heat and aggressive cleaning agents.
All removable parts such as cup height adjustment, brewing unit, water container,
waste container, milk frother, drip tray as well as the lid and bean container etc. are not
suitable for the dishwasher.
Never soak the brewing unit and milk frother in descaling solution!
6.1 Safety precautions
WARNING
Observe the following safety precautions before starting to clean the coffee machine:
Switch off the coffee machine and pull the plug out of the wall outlet before starting
cleaning.
Before cleaning, allow the coffee machine cool down.
Do not use any scratching, abrasive or corrosive agents. Wipe the inside and outside of
the housing with a soft damp cloth.
Never immerse the coffee machine itself, the power cord or the mains plug into water
or other liquids.
Do not clean housing parts such as the waste container, water tank or drip tray in the
dishwasher. Otherwise, the high-gloss surfaces will gradually become dull and matt.
Never pour water into the coffee bean container or grinding mechanism as this could
cause damage.
Observe the cleaning and descaling instructions.
6.2 Cleaning the main unit
Clean the product after every use.
NOTE
• Do not use benzine, thinner, alcohol, bleach, polishing powder, metal brush or nylon brush,
otherwise the surface will be damaged.
• Do not wash in a dishwasher.
• Do not clean the main unit with any sharp or pointed object.
46
Main housing -
Wipe with a well-wrung cloth. Do not immerse the case in water.
Milk container - Wash with diluted dish soap (neutral) and a soft sponge.
Cool pack - Wash outside with water and dry it well. Do not wash inside.
LCD Screen - clean with a lens cleaning cloth.
Waste container and water tank - clean with warm water and a mild washing up
liquid.
Drip Tray - empty at regular intervals and always when the red filling level indicator
becomes visible. This indicates that the drip tray is full. Clean with warm
water and a mild washing up liquid.
Bean container - wipe with a dry, lint free cloth.
6.3 Automatic Rinse Cycle
Each time the machine is turned on, it will run an automatic rinse cycle and the
following screen will show on the display:
6.4 Milk system cleaning program
There are 2 elements to cleaning the milk system.
- Each time you make a drink with milk, you are prompted to perform a quick milk clean.
- Failure to carry out a quick milk clean as prompted by the machine, or after a set
number of drinks with milk have been made, the machine will ask you to carry out a
full milk clean.
NOTE
After dispensing a drink with milk/froth, you are prompted to perform a quick milk
system clean.
If you are preparing more milky drinks or want to carry out the cleaning at a later time,
press the Return button. In this case the instruction reappears every 5 minutes.
If the machine stops automatically after dispensing one or more drink with milk froth,
the instruction for milk system cleaning appears beforehand for 5 mins.
If the milk system cleaning was not carried out before switching off via Auto-OFF, the
machine prompts you to carry out a full milk system clean following the initial rinse
after switching the machine on again.
This cannot be skipped. You can only dispense coffee again when cleaning has been
performed.
A milk system cleaning solution can be bought on Amazon.
47
Quick Milk Clean
When you see this screen a quick milk clean is required.
You can override this if you are preparing multiple drinks by pressing the return button. If you
do not run a quick milk clean before turning off the machine, you will be forced to run a full
milk clean the next time the machine is switched on.
To clean the milk system, place a beaker with 250ml of water beside the unit. Place the split
end of the milk tube into the beaker ensuring it reaches the bottom of the receptacle. Press
the OK button to start the cleaning program. The water will flush through the machine and
collect in the drip tray. At the end of the cycle the screen will revert to the main menu.
Empty and replace the drip tray.
Full Milk Clean
When you see this screen on the display.
Fill a receptacle with 250ml of water and the
appropriate quantity of cleaning solution for the milk system (Milk frother cleaning
liquid can be purchased from Amazon).
Insert the split end of the milk tube into the receptacle.
NOTE
The split end of the tube must reach the bottom of the receptacle.
Press the
button to start the cleaning program.
48
NOTE
The cleaning solution is fed out of the receptacle via the milk tube and drained into the
drip try. Alternatively it is possible to place a collecting container (> 250ml) under the
dispensing unit.
The following appears on the display:
The drip dray must now be emptied.
Empty the receptacle with the cleaning solution, rinse it and fill it again with 250ml
of fresh water for rinsing.
Insert the split end of the milk tube into the receptacle.
NOTE
The split end of the tube must reach the bottom of the receptacle.
Press the
button to start the rinsing program.
The water is fed out of the receptacle via the milk tube and drained into the drip try.
250ml
Alternatively it is possible to place a collecting container (>
) under the dispensing
unit.
The following appears on the display:
The coffee machine performs a rinse which is completed automatically, on the display
appears the main menu.
The drip dray must now be emptied.
49
6.5 Emptying the waste container
The following appears on the display:
As soon as you are prompted to empty the waste container, no more coffee can be
dispensed.
This display appears after a certain number of dispensed coffees. The number of possible
dispenses depends on the various settings such as grinding fineness and quantity.
Push the coffee dispensing unit (3) into the uppermost position.
Pull the coffee grounds container out and clean the container thoroughly to prevent
formation of mould. Insert the cleaned waste container back into the machine and
push it until it stops.
The coffee machine is now ready to dispense coffee again.
NOTE
Only empty the waste container when the coffee machine is switched on. The coffee
machine can only detect emptying when it is switched on. If you empty the waste
container with the coffee machine switched off, this will not be detected. This may
result in prompting to empty after dispensing the first coffee when the coffee machine
is switched on again the next time.
Generally, the waste container should be cleaned daily if the coffee machine is used
every day. You will be reminded of this each time by the following display symbol:
50
6.6 Removing and cleaning the coffee dispensing unit
To clean the coffee dispensing unit, proceed as follows:
Push the coffee dispensing unit (3) into the uppermost position.
Open the door of the coffee outlet unit by pulling it on the left side.
Release the clear distribution tube on the back of the door by pulling it lightly from
the inside of the door towards the outside 2 and pressing to the left 3 so that it clicks
out of the fastener. The dispensing unit can now be removed and by sliding it upwards
to release it from the main unit.
1
3
2
Thoroughly clean the coffee dispensing unit from the inside and outside with warm
water and a suitable brush to remove any coffee residue and prevent mould from
forming.
NOTE
Disconnect and clean the hose distribution system of the coffee dispensing unit (only if
necessary, e.g, clogging), see section 6.7 Cleaning the hose distribution system.
Reinsert the coffee dispensing unit again, see section 6.8 Installing the coffee
dispensing unit.
51
6.7 Cleaning the hose distribution system
1
2
A
A
B
B
C
D
A
C
Grip the loose hose end near to the spring and pull the cross-shaped hose connector 1
out of its fixing. Subsequently pull both hose ends ends out of the dispensing tubes 2.
The clear plastic tubes should come loose from the dispenser with 2 black plastic parts
(A)
Pull the black plastic parts (A) out of the tubes B and disconnect the tubes from the
connecting piece C. Pull the part of the tube with the spring C from the connecting
piece.
Leave the parts immersed in a milk cleaning solution for several hours. Refer to the
instructions on the cleaning solution for the exact quantity.
Subsequently clean the parts with the solution and rinse them thoroughly with clean
water.
To re-assemble, push the tubes onto the connecting piece B and the black plastic
parts into the tubes A. Insert the hose with the spring, push the hose and spring onto
the connector C.
NOTE
The spring must be evenly pulled over the half of the hose and the funnel-shaped end
of the hose D must face upwards.
52
1
2
3
3
Now insert black plastic parts into the dispensing tubes 2 and press them in until they
snap in properly. Push the connecting piece into the fixing slot 1 and subsequently
push the hoses to the right and left under the frame 3.
6.8 Installing the coffee dispensing unit
Place the coffee dispensing unit in the upper position back into the door and push the
unit slightly 1 so that it audibly snaps in place.
Pull the tube from the inside through the door opening 2, press it to the right into the
holder 3 and push the funnel-shaped part of the tube back into the collar until it fits
perfectly.
1
3
4
2
Now you can attach the coffee dispensing unit 4 and close the door. When closing the
door, the dispenser should be located at the upper position, otherwise the milk tube will
be jammed.
53
6.9 Cleaning the brewing unit
Clean the brewing unit every week. If you do not intend to use your coffee machine for
a longer period of time (e. g., holidays), it is necessary to empty the waste container (5)
and the water tank (6) and to clean the brewing unit thoroughly.
WARNING
Danger of burning!
The dispensing unit may still be hot if you have recently prepared coffee.
Always allow the brewing unit to cool down before cleaning.
To clean the brewing unit, proceed as follows:
Push the coffee dispensing unit (3) into the uppermost position.
Open the door of the coffee outlet unit by pulling it on the left side.
Remove the coffee grounds container by pulling it out of the device.
54
ATTENTION!
Risk of breaking!
• Do not pull or carrying the brewing unit by the spout.
Grip the lower front part of the brewing unit and pull it out to the front. Use your other hand
to stop it from falling out.
Turn the brewing unit around. If the brewing unit is open, the two stainless steel discs are
visible and freely accessible.
NOTE
If the brewing unit is (the two stainless steel discs are pushed together and not visible),
you can open it on the back with the help of the tool function on the measuring spoon
(23). Push the toothed opening on the measuring spoon onto the pin and loosen it by
turning completely at least 20 times.
Clean the opened brewing unit under warm running water. In particular, the stainless steel
discs must be rinsed out well to remove any coffee residue. Also rinse out the two designated
openings by filling in sufficient water to rinse out any accumulated coffee residue.
55
Soak the brewing unit from time to time (with constant use once a week) for approx.
30 minutes in hot water and a mild detergent. Shake the brewing unit lightly under
water, then rinse all openings using a strong flow of water.
Dry the brewing unit.
Check if the ground coffee chute is clogged and clean if necessary.
Replace the brewing unit by turning it into the right position(the 'pull' notice should
be at the front and the right way up), insert the brewing unit into the guide grooves
and push it completely into the coffee machine.
Push the waste container back into the appliance and push the outlet unit into the
upper position. Close the door.
NOTE
You should only switch on the coffee machine when the brewing unit is fitted and
the door with coffee dispensing unit is closed. After switching on, the brewing unit is
adjusted and the normal heating process starts. During preparation of the first coffee
after cleaning, an increased amount of water runs into the waste container.
Before running the cleaning program, the metal sieves in the brewing unit must be
clean and wiped dry.
56
6.10 Running the cleaning program
The cleaning program enables intensive cleaning of otherwise inaccessible areas.
You should run the cleaning program monthly, however at the latest, when the following
appears in the display:
Run the cleaning program as follows:
In the main menu, press the button.
Now press the button.
Fill the water tank to the maximum filling level.
Put a cleaning tablet* into the ground coffee chute. (9). You do not need to empty the
bean container.
Follow the instructions and confirm by pressing the button.
NOTE
* Commercial cleaning tablets are available in most stores or online where espresso
units are sold.
The cleaning process takes approx. 8 minutes and should not be interrupted.
In case of power failure during the cleaning program, it has to be restarted.
Before running the cleaning program, the metal sieves in the brewing unit must be
clean and wiped dry. (See Section 6.9)
The water is collected in the drip tray. Alternatively, you can place a receptacle (350ml)
under the spout. Only empty the receptacle when the coffee machine indicates that the
drip tray must emptied.
ATTENTION
Damage to the coffee machine and remnants left in the water by use of the wrong
cleaner!
Use only commercial cleaning tablets intended for fully automatic espresso machines.
If other cleaning solutions are used, CUISINART assumes no liability for any damage
caused.
As soon as the cleaning program is completed, the coffee machine is ready for operation
and in the same state as the last-selected coffee mode.
Remove the water tank and fill with fresh water. Insert the water tank again.
Now prepare a cup of coffee and pour it away in the sink to eliminate any remaining
residues of the cleaning tablet.
57
6.11 Running the descaling program
NOTE
The frequency of descaling depends on the hardness of the water in your region.
Therefore please do not forget to determine the water hardness and to set the
corresponding hardness for the coffee machine! Please refer to sections
3.10 Determining the water hardness and 3.11 Setting and storing the water
hardness for instructions on this.
The descaling program enables simple and effective descaling of your coffee machine.
You should descale the coffee machine at regular intervals, but at least when the
following symbol appears on the display:
ATTENTION
Damage to the coffee machine and remnants still in the water may occur by use of
the wrong descaler!
Use only “Durgol Swiss Espresso“ descaling solution. If other descaling solutions are
used, CUISINART assumes no liability for any damage caused.
“Durgol“ descaling solution is available from Amazon.
To descale the coffee machine, proceed as follows:
In the main menu, press the button.
Now press the button.
The following appears on the display:
Fill the water tank with 250ml of water and 125ml of Durgol descaling solution.
Follow all further instructions on the display.
58
NOTE
The descaling process runs in in 2 phases (phase 1: descaling process with descaling
solution; phase 2: rinsing process with clear water), takes approx. 10 minutes and
should not be interrupted.
In the event of a power failure during descaling, the program has to be restarted!
WARNING
Irritation to skin or eyes can occur if they come into contact with the descaling
solution!
Avoid skin and eye contact.
Rinse off descaling solution with clean water. Obtain medical advice after eye contact.
ATTENTION
Scaling residue can cause long-term damage to the brewing unit and the housing
surface!
It is imperative that you rinse the brewing unit thoroughly after every descaling
process.
Remove any splashes immediately.
NOTE
During the descaling program, the water runs into the drip tray via the coffee spout.
Alternatively, you can put a receptacle (>350ml) under the spout. Empty the receptacle
when the it is indicated in the display that the drip tray needs to be emptied.
After the descaling process (phase 1), empty the drip tray or the collecting receptacle
as indicated in the display.
Press the drip tray back onto the appliance until it audibly engages.
59
Rinse the water tank thoroughly and fill it with fresh water.
Put the water tank back into the coffee machine and press .
The rinsing process (phase 2) starts.
After completing the rinsing process (phase 2), empty the drip tray or the collecting
receptacle and press “OK”. You will now be prompted to remove and clean the brewing
unit.
Clean the brewing unit as described in section 6.8 Cleaning the brewing unit.
Reinsert the brewing unit and close the door. Following that, the brewing unit is
adjusted automatically and the coffee machine switches back to normal operating
mode.
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6.12 Cleaning the nozzle of the milk frother
If you do not perform milk system cleaning within a given time after preparing milky
drinks, you will be prompted by the following image to clean the nozzle of the milk
frother.
After that confirm with the button.
To clean the the nozzle of the milk frother, proceed as follows:
Push the coffee dispensing unit (3) into the uppermost position.
Open the door of the coffee outlet unit by pulling it on the left side. Pull the milk
tube out of the milk frother.
Fold the red lever on the milk frother upwards and pull the milk frother out towards
you.
Clean both openings with a thin needle or with a thin brush (e.g. with a dental brush
or the brush of the measuring spoon). Make sure that the openings are completely
free after cleaning.
61
Remove the lid (1) from the milk frother
Remove the milk frother nozzle from the milk frother by inserting the rounded end of
the measuring spoon into the slot of the milk frother nozzle and turning 45° to pull it
out. The nozzle is lifted up slightly during turning so that it can removed more easily.
Clean the milk frother nozzle with a thin needle or with a thin brush (e.g. with a
dental brush or with the brush of the measuring spoon). Pay attention that the
opening is completely free after cleaning.
Subsequently use the brush of the measuring spoon to clean all parts of the milk
frother nozzle. Make sure that all vents of the milk frother and its nozzle are cleaned
with the brush.
For removing tough soiling mix with 180ml of warm water with the corresponding
quantity of milk cleaning solution. Refer to the instructions on the cleaning solution
for the exact quantity.
62
Leave all parts of the milk frother in the cleaning solution for 5 hours or over night.
Replace the frother nozzle in the milk frother and lock the nozzle by turning it 45° with the
rounded end of the measuring spoon.
Replace the lid 1 (pay attention to the direction).
Replace the milk frother in the coffee machine and push the red lever downwards to lock.
Insert the end of the milk tube back into the opening on the upper left of the milk frother
until it stops and press the milk tube into the guide.
Close the door of the coffee dispensing unit. When closing the door, the dispenser should be
located at the upper position, otherwise the milk tube will be jammed.
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7 Troubleshooting
7 Troubleshooting
This section contains important information on localising and eliminating faults.
Please observe the notes to prevent danger and damage.
7.1 Safety precautions
DANGER
Danger from electric current!
Pull the mains plug out of the plug socket before beginning with troubleshooting.
WARNING
Danger from unqualified repairs!
Observe the following safety precautions to avoid danger and material damage:
Do not open the coffee machine. Repairs to electrical coffee machines may only be
carried out by qualified electricians. Unqualified repairs can lead to considerable
danger for the user and cause serious damage to the coffee machine.
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7.2 Coffee machine messages, possible causes and remedies
Display Cause Remedy
• Water tank is empty
• Fill water tank: see section
2.4 Filling with water.
• Empty and clean the waste
• Waste container is full.
container: see section
6.4 Emptying the waste
container.
• Waste container is
missing.
Fit waste container.
• Brewing unit is missing. Install brewing unit.
• No beans in the
container.
• Fill the bean container with
beans.
• Number of dispensed
coffees prompts cleaning
• Number of dispensed
coffee prompts descaling
• Process aborted due to
malfunction or incorrect
operation
65
• Run the cleaning program:
see section 6.10 Running the
cleaning program
• Run the descaling program:
see section 6.11 Descaling
program.
• Machine goes to normal
standby function.
Display Cause Remedy
• Brewing unit is blocked •
• Descale the appliance.
• Coffee temperature is
faulty.
• Turn off the machine and switch on
• Error in motor valve.
• Turn off the machine and switch on
• Main switch blocked.
• Clean Brewing Unit.
• Clean the brewing unit – see section
Clean the brewing unit - see section
6.9
If the error message is displayed
again contact our Customer Care
Team: 0370 2406902 support@
cuisinart.co.uk
again after a cooling-down period of
30 minutes.
If the error message is displayed
again contact our Customer Care
Team: 0370 2406902 support @
cuisinart.co.uk
again after a cooling-down period
of 30 minutes. If the error message
is displayed again contact our
Customer Care Team: 0370 2406902
support @cuisinart.co.uk
6.9
• Always ensure the voltage to be
used corresponds to the voltage of
the appliance.
If the error message is displayed
• Error in input voltage.
again contact our Customer Care
Team: 0370 2406902 support @
cuisinart.co.uk
• Turn off the machine and switch on
again after a cooling-down period of
30 minutes.
• Communication failure.
If the error message is displayed
again contact our Customer Care
Team: 0370 2406902 support @
cuisinart.co.uk
66
Display Cause Cause
• Grinding fineness set too
fine or pre-ground coffee
used is too fine.
• The water tank has
overflowed or is too wet.
• Water tank lid is missing.
• Too much air in the
system.
• Coffee shaft is blocked
by coffee grinds.
• Grinding mechanism
clogged by foreign
matter.
• Set grinding fineness coarser
or use a different, coarser
ground coffee - see 4.1
• Unplug the appliance.
Dry the water tank and and
the water tank compartment
thoroughly.
• Remove the water tank and
put on the lid.
• Top up the water tank.
• Take out the brewing unit,
clean the coffee shaft by
pushing a suitable (round)
brush through the ground
coffee chute (9).
• Empty the bean container,
turn the grinder anticlockwise
by its cover and vacuum the
bean container thoroughly.
• Lid of bean container is
opened during grinding.
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• Close the lid.
7.3 Problems, possible causes and remedies
Problem Cause Remedy
Espresso/coffee
not hot enough
Espresso/
coffee too weak.
Very loud noise
• Cups too cold.
• Not enough ground
coffee used.
• Ground coffee chamber
clogged.
• Coffee type changed,
setting changed.
• Grinding mechanism
clogged by foreign
matter.
• Grinding mechanism
clogged by coffee grinds.
• Milk system not correctly
connected.
• Warm up cups with hot water.
• Increase the coffee temperature: see
section 3.5.
• Measure coffee properly:
top up with max. 1 measuring spoon
of coffee beans.
• Set ground coffee quantity higher.
• Vary grinding fineness.
• Try a different type of coffee.
• Take out the brewing unit, clean the
coffee shaft by pushing a suitable
(round) brush through the ground
coffee chute (9).
• Take the automatic grinding quantity
correction into consideration: see
section 4.3 under Notes.
• Unplug the appliance.
• Empty the bean container, turn the
grinder anticlockwise by its cover
and vacuum the bean container
thoroughly.
• Contact Cuisinart Customer Care
Team for advice: 0370 2406902.
• The coffee machine can still be
operated with ground coffee.
• Take out the brewing unit, clean the
coffee shaft by pushing a suitable
(round) brush through the ground
coffee chute (9).
• Check milk system connection: see
section
2.2, 6.7 and 6.8.
No milk froth or
milk not dispensed
or milk in waste
container.
• Milk frother is not
completely inserted.
• Milk tube bent.
• Checking the milk frother:
see section 6.12.
• Relocate the milk tube:
see section 6.7.
• Milk container is empty. • Fill milk container.
• Milk system clogged.
• Steam outlet of the
coffee machine is
blocked.
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• Clean froth nozzle: see section 6.12.
• Descaling the coffee machine: see
section 6.11.
Problem Cause Remedy
Low quality froth
Display shows “Water
tank empty” even
though the tank is full
• Froth nozzle is dirty.
• Milk system is dirty.
• Steam outlet of the
coffee machine is
blocked.
• Milk too warm, too old
or fat content too high.
• Air in system.
• Water tank walls and
shaft contaminated with
limescale.
• Water system clogged.
• Clean froth nozzle: see section
6.12.
• Clean milk system: see section
6.4.
• Descaling the coffee machine:
see section 6.11.
• Use cold, low-fat milk.
• Dispense a little hot water:
see section 4.5.
• Clean inner and outer walls of
water tank and the inner wall of
the water tank shaft with a brush
and descaling solution.
• As a precautionary measure,
run the cleaning or descaling
program: see sections 6.10 and
6.11.
“Water tank is empty”
does not appear in
the display despite an
empty water tank.
“Empty waste
container” is displayed
to early.
• Too much moisture in
the water tank shaft.
• Waste container was
emptied while the coffee
machine was switched
off.
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• Unplug the appliance.
• Remove water tank and dry off
thoroughly. Dry the water tank
shaft thoroughly on the inside.
• Empty the waste container only
when the coffee machine is
switched on.
Problem Cause Remedy
Water in the waste
container.
Coffee dispensing too
slow.
Water runs into the
waste container
during rinsing when
switching the coffee
machine on and off.
Coffee machine
cannot be switched
on.
Coffee dispensing is
very uneven or only
one-sided.
Coffee is very watery
or only hot water.
• Water leaks into the
waste container during
each rinsing process.
• Grinding fineness set too
fine.
• Grinding quantity set too
high.
• This is normal, it occurs during
the cleaning of the internal
mechanism.
• Set coarser grinding fineness.
• Set ground coffee quantity
lower.
• Water system clogged. • Run the descaling program.
• Brewing unit is blocked or
maladjusted.
• Mains plug not plugged
in.
• Adjust the brewing unit.
See also 6.9
• Plug the mains plug in.
• Pull the coffee spout upwards
• Spout is clogged or
blocked by foreign matter
(e.g., coffee bean or
similar).
and clean the inside or remove
the foreign matter (e.g.,
coffee bean). See section 6.6.
Removing and cleaning the
coffee dispensing unit
• Remove the brewing unit. Clean
• Coffee shaft is blocked by
coffee grounds.
the coffee shaft by pushing a
suitable (round) brush through
the ground coffee chamber
opening.
NOTE
If you cannot resolve the problem with the steps described above, please contact
customer service.
The free service hotline number: 0370 2406902
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7.4 Proper packing of the coffee unit
In the event of a warranty claim, pack the coffee machine into the original carton using
the original packing material and proceed as follows:
Empty the water tank (6), waste container (5), drip tray (7) and the coffee bean
container (10). Clean the coffee machine and all parts. Insert the water tank and the
waste container back into the coffee machine. Pack the coffee machine and the drip
tray each into a plastic bag.
Put the lower styrofoam tray into the box. Place the coffee machine and the tray into
the box, wrap the the connecting cable and insert it into the prescribed styrofoam
tray.
Place the upper styrofoam tray on top so that the coffee machine is so sitting
correctly in its prescribed tray. Lay the drip tray in the prescribed tray and close the
box.
Finally seal the carton with adhesive tape.
If the coffee machine is not packed correctly, the customer must bear the liability for
any damage caused during transport. You should therefore keep the original
packaging.
8. Storage
If you do not intend to use the coffee machine for a prolonged period, clean it as
described in section 6 Cleaning and maintenance in order to prevent mould from
building up. Mould is harmful to health. Store the coffee machine and all accessory
parts in a dry, clean and frost-free place which is protected against direct sunlight.
The packaging protects the appliance against transport damage. Keep the original
packaging of the appliance as long as necessary so that it can be correctly and securely
packed in case repairs are required.
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9. Appendix
9.1 Technical data
Description Full Automatic Bean to Cup Espresso Machine
Order No. EM1000U
Operating voltage 220-240v AC/50Hz
Power consumption approx. 1550 W
Heating system Thermoblock continuous-flow heater, approx. 1400 W
Pump
Power cord max. 115cm.
Dimensions 32 x 19 x 40 mm (H x W x D)
Water tank 1.25 Litre capacity
Weight approx. 10.5kg
High-performance electromagnetic pump;
Pressure: max. 15 bar
72
10. UK Guarantee
The Conair Group Ltd, Unit 3 Waterfront Business Park, Fleet, GU51 3TW
This appliance is guaranteed for consumer use for 3 years and is only valid within the United
Kingdom.
This guarantee covers consumer use only i.e. defects occurring under normal use within the home
from date of purchase or date of delivery, whichever is later.
If the product develops a fault due to defects in materials or manufacture within 12 months
from the date of purchase, to avoid delays and unnecessary inconvenience, where possible please
return the product to the point of purchase for an exchange.
If the product develops a fault due to defects in materials or manufacture after 12 months from
the date of purchase, and within the guarantee period, Conair UK After Sales Service will repair
or replace the product.
Exclusions
This guarantee will no longer be valid meaning that The Conair Group Ltd will not be liable to
repair or replace your product where:
1. The appliance has been used on a voltage supply other than that which is marked on the
product, or advised within this instruction booklet
2. The appliance has been purchased from an unauthorised stockist*
3. The appliance is used for professional / non domestic usage
4. Repairs or alterations have been attempted by unauthorised persons
5. The failure of the appliance is a direct result of misuse
6. The failure is a result of not following the instructions for use
This guarantee does not cover any cosmetic damage due to misuse of the product nor any damage
to persons or property that occurs because of product misuse.
*unauthorised stockists include, but are not limited to online auction sites, private sellers and
those selling second hand goods, refurbished products etc
Please contact the Conair Customer Care Line on 03702 406902 (09:00 to 17:00 Monday to
Friday) or email support@cuisinart.co.uk for further information on authorised stockists.
It is important to retain your proof of purchase. We recommend attaching your receipt to
this page.
Even where a refund may be applicable, no refund will be provided without a valid receipt
or proof of purchase, we will only be able to offer a repair or replacement service. Please
note this does not apply if the product was purchased directly from The Conair Group Ltd.
73
Guarantees on replacement products run from the original purchase date or date of delivery,
whichever is later, and not from the date of replacement.
This guarantee is an additional benefit and does not affect your statutory rights as a
consumer.
If you have any queries regarding this guarantee please contact the Conair Customer Care
Line on 03702 406 902 (09:00 to 17:00 Monday to Friday) or email your enquiry to support@
cuisinart.co.uk
11. UK After Sales Service
For further advice on using the appliance or should you need to return your product, please
contact the Conair Customer Care Line on 03702 406 902 (09:00 to 17:00 Monday to Friday)
or email your enquiry to support@cuisinart.co.uk
Return address:
Customer Care Centre
Conair Logistics
Unit 4, Revolution Park
Buckshaw Avenue
Buckshaw Village
Chorley
PR7 7DW
Please enclose your returns number, name and address details, together with a copy of proof
of purchase and details of the fault.
Please note this Instruction Booklet is not the guarantee.
74
www.cuisinart.co.uk
IB-18/343
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