CTS Norstar User Manual

UCLA Communications Technology Services

CTS Training Center

Norstar

User Guide

Introduction

The Norstar telephone offers single- and multi-line
capability and is designed to work with the Norstar
Key Service Unit (KSU). The KSU resides in the
customer building as an interface between Norstar
telephone sets and the CTS telephone system.

This guide covers the Norstar features that are
available with the various KSU design releases and
telephone system features commonly used with
Norstar. Some of the features described in the
guide may not apply to your KSU design release or
line service but are offered by CTS.

CTS

741 Charles E. Young Drive South
(CSB 1, 2nd floor, Mail Code: 951363)
Box 951363, Los Angeles, CA 90095-1363
Voice: 310-825-6285 Fax: [phone]
Web: <http://map.ais.ucla.edu/go/
campusservices/technology>

CTS Training

Voice: 310-825-4545 Fax: [phone]
Email: [e-mail]
Web: <http://www.cts.ucla.edu/training>

The CTS Training Center offers a variety of classes,
user guides, and reference materials to assist UCLA
employees with the communications products
and services available from CTS. We can answer
any questions you may have about the use of CTS
products and services.

If you need disability auxiliary aids or services in using
training materials or during a training class, please
notify The CTS Training Center ten business days in
advance.

Table of Contents

Basic operatioN

Keys and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . 3

Telephone Administration . . . . . . . . . . . . . . . . . . . 4

Telephone Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

DialiNg iNstructioNs

Authorization Codes. . . . . . . . . . . . . . . . . . . . . . . . 6

Dialing UCLA Campus and Non-Campus Numbers . 6

Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . 7

Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . 7

Outbound Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . 8

aNsweriNg aND placiNg calls

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Line Pools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CTS Customer Service

Voice: 310-825-3775

CTS Repair & Help Desk

Voice: 310-206-0008 or 114

Norstar Quick Reference Card

Web: <http://www.cts.ucla.edu/trainingliterature>

0607

telephoNe Features (coNtiNueD)

Call Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Intercom Transfer . . . . . . . . . . . . . . . . . . . . . . . . . 15

Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . 15

Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . 16

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Ring Again. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Save Number Redial . . . . . . . . . . . . . . . . . . . . . . . 18

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Three-Way Calling. . . . . . . . . . . . . . . . . . . . . . . . . 19

Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

telephoNe Features

Feature Assignment . . . . . . . . . . . . . . . . . . . . . . . 11

Automatic Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Forward Remote Access . . . . . . . . . . . . . . . . 13

Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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acceptaBle use statemeNts

Call Harassment. . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Compliance with Policies, Laws, and Regulations. . 21

2

Basic operatioN

Keys and Indicators

Display

Shows information about the Norstar features
you activate, intercom calls you place and receive,
and outbound dialed digits. The display does not
provide inbound caller identification for campus
or non-campus calls.

Feature Key

Used to activate a Norstar feature or to program a
Norstar feature onto a memory key.

Handsfree Key

Activates the built-in microphone on the T-Series
7208 and 7316 telephone sets, to conduct a two­way speakerphone conversation while keeping
the handset in the cradle. When programmed, this
feature is assigned to key eight on the 7208 or key
sixteen on the 7316.

Handsfree/Mute Key

Activates the built-in microphone on the M-Series
7208, 7310 and 7324 telephone sets, to conduct
a two-way speakerphone conversation while
keeping the handset in the cradle. When pressed
again it mutes the telephone microphone. The
mute function can be toggled on and off by
repeatedly pressing the key.

Headset Key

Activates the headset connection for the T-Series
7208 and 7316 telephone sets.

Hold Key

Allows you to place calls on hold and return the
handset on the cradle.

Line Indicators

Indicators   appear in the LCD next to the
telephone line keys. A steady indicator means that
the line is active. A slow flashing indicator means
the line is ringing. A blinking (fast flashing)
indicator means that the line is on hold.

Memory Key

A spare line key used to program frequently
dialed numbers, intercoms, or features. The
number of available memory keys is dependent on
your telephone model and line quantity.

Mute Key

Mutes the T-Series 7208 or 7316 microphone on
the handset, headset, or on the telephone set
when using the Handsfree feature.

Prime Line

A line that is automatically selected when you
lift your telephone handset, activate a Norstar
feature, or use the Handsfree feature.

Rls (Release) Key

Disconnects a call or ends an activity.

Shift Key

A small triangular key located beside the fixed
memory keys on the M-Series 7310 telephone set.
It is used to select the upper position of the dual
position memory keys.

Soft Keys

Three keys located under the display of the M­Series 7310 and 7324 telephone sets and the
T-Series 7316 telephone set. Used to activate or
cancel Norstar features.

Telephone Light

A red lamp located above the display of the T­Series 7208 or 7316. It flashes when receiving an
incoming call or when a Norstar feature is being
used. The lamp is on when the telephone set is in
use.

Volume Control Rocker Bar

The volume control rocker bar is located below
the numeric keypad. It is used to adjust the
volume of your handset, speaker or ringer. To
increase the volume level, press the right side of
the bar. To decrease the volume level, press the
left side of the bar.

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Telephone Administration

Automatic Hold

Allows you to automatically place a call on hold
when pressing another line key, without pressing

HOLD

.

Button Inquiry

Allows you to view line or feature assignment
for each key on your Norstar telephone set by
pressing
you wish to view. The information is shown
on your telephone display. To exit your inquiry
session, press the

FEATURE

0 followed by the key

*

key.

RLS

Call Duration Timer

By pressing
time of your current or last call is displayed for
approximately five seconds.

FEATURE

7 7, the duration

Class of Service (COS)

Determines the access privileges and dialing range
assigned to a telephone line and can help control abuse.

Contrast Adjustment

Allows you to set the contrast level of your
telephone display. To activate, press

7 and follow the display prompts, then press

*

the softkey or

HOLD

to store your new setting.

FEATURE

Exclusive Hold

Prevents a held call from being retrieved from
another Norstar telephone set with the same
telephone number. To activate, press
then

HOLD

the line key and lift the handset.

. To return to the held call, press

FEATURE

,

Feature Time Out

If you have taken more than 15-seconds to
press a button in response to a display when
programming or using Norstar features, you will
hear a descending double alert tone notifying you
that you have been timed out of that function. In
this case, you need to start your activity again.

Key Service Unit (KSU)

A hardware component of the Norstar system that
is linked to the CTS telephone system. Provides a
point of connection for the various types of devices,
telephones, and expansion modules used in Norstar.
Controls the service area of Norstar features.

Pause

Allows you to insert a 1.5-second delay in a dialing
sequence when programming a number using a
memory key or speed dial list. Press

to insert a pause during programming.

7 8

FEATURE

Programmed Release

Used when programming a number onto a
memory key or speed dial list to end the call.
Press

FEATURE

the end of a dialing sequence.

8 9 to program release at

*

Ring Type

Offers four distinctive ring types to help
differentiate which office telephone set is ringing.
It changes the ring type for all lines appearing
on the telephone set and is not line specific. To
set a new ring type, press
follow the display prompts. Press the softkey
or

HOLD

to store your new settings.

FEATURE

6 and

*

Ring Volume

Activates the ringer to allow you to adjust the
ring level of your telephone set. Press

8 0, then use the volume control rocker bar

*

to increase or decrease the ring volume. You can
also use the volume control rocker bar to adjust
the ring level while your telephone is ringing due
to an incoming call.

FEATURE

Run/Stop

Inserts a break point into a dialing sequence
of numbers or codes when programming the
Automatic Dial feature using a memory key. Once
programmed, the first press of the programmed
memory key dials the first sequence of numbers
or codes before the break point; the next press
of the memory key dials the second sequence
of numbers or codes. To insert Run/Stop, press

FEATURE

9.

*

Time

Displays the current time and date for
approximately five seconds while you are on a call.
To activate, press

FEATURE

8 0 3.

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Telephone Tones

Call-Waiting Tone

Short tone heard while on a call. Indicates another
call is waiting.

Confirmation Tone

Two short beep tones that indicate a feature has
been activated or deactivated.

Distinctive Ringing

Different ring patterns indicating a specific type of
incoming call.

• UCLA Campus Call – Two rings (one long
ring, one short ring) in quick succession.
Indicates an incoming call from another
UCLA campus number, including Santa
Monica-UCLA Medical Center.

• Non-UCLA Campus Call – Two long rings
(one long ring, one long ring),
approximately five seconds apart. Indicates
an incoming call from a non-UCLA campus
number or Extended Campus Service (ECS) number.

Overflow Busy Tone

Fast busy tone (120 tones per minute) heard after
dialing a number. Indicates that the called number
is invalid or could not be processed.

Special Dial Tone

Broken dial tone followed by regular dial tone.
Indicates a feature has been accessed.

Standard Busy Tone

Regular intermittent tone (60 tones per minute)
heard after dialing a number. Indicates the called
number is busy.

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DialiNg iNstructioNs

Authorization Codes

A CTS Authorization Code allows UCLA telephone
users to place non-campus calls from any
campus telephone, regardless of the assigned
class of service. Calling charges are billed to the
authorization code account holder’s telephone number.

Place Authorization Code Call

1. Dial access code 765; listen for special dial tone

2. Dial your ten-digit authorization code
(shown on Authorization Code card);
listen for dial tone

3. Dial 8 + number (follow dialing instructions)

Dialing UCLA Campus and Non-Campus Numbers

CTS telephone service provides station-to-station
campus dialing for the UCLA community. A
campus telephone number is identified by the last
five digits of its seven-digit telephone number.
UCLA telephone service that extends to UCLA
facilities off campus is called Extended Campus
Service (ECS). It is part of the five-digit campus
dialing plan and offers most UCLA telephone features.

UCLA telephone numbers are located within
the 310 area code and encompass one of the
following prefixes:

206 267 312 319 794 825 983

To identify the full seven-digit UCLA telephone
number, match the last digit of the prefix to the
first digit of the five-digit number. CTS provides
campus-dialing service to Santa Monica-UCLA
Medical Center. Santa Monica – UCLA Medical
Center maintains some lines that cannot be dialed
directly from off-campus numbers using the entire
7-digits. These numbers can only be dialed from
another UCLA campus number or via Santa Monica­UCLA Medical Center Hospital Communications using
their five-digit extension.

Access to non-UCLA campus numbers requires
dialing 8 first. The allowable calling area is based
on the telephone line’s class of service.

UCLA Campus Calls

Dial five-digit campus number

Local Direct Dial Calls (within 310 area code)

Dial 8 + seven-digit number

Toll and Long Distance Direct Dial Calls

Dial 8 +1 + area code + seven-digit number

Calling Card and Collect Calls

1. Dial 8 + 0 + 0 + area code + seven-digit
number

2. Enter calling card number at tone or wait
for telephone operator to answer

Person-to-Person Calls

1. Dial 8 + 0 + area code + seven-digit number

2. Follow voice prompt instructions or wait for
telephone operator to answer

International Direct Dial Calls

Dial 8 + 0 1 1 + country code (+ city code if
necessary) + number

International Collect and Credit Card Calls

1. Dial 8 + 0 + 0 + 0 1 + country code (+ city
code if necessary) + number

2. Wait for telephone operator to answer,

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then provide the necessary billing information

International Person-to-Person Calls

1. Dial 8 + 0 1 + country code (+ city code if
necessary) + number

2. Wait for telephone operator to answer,
then provide necessary billing information

Emergency Services

UCLA Campus Emergency - UCPD

1. Dial 911

2. Provide your name, location, and telephone

number to dispatcher

3. Do not hang up until instructed to do so

UCLA ECS Emergency – UCPD

1. Dial 9 + 911 if your prefix is 312

-or-

Dial 8 + 911 if your prefix is 794

2. Provide your name, location, and telephone

number to dispatcher

3. Do not hang up until instructed to do so

Operator Assistance

UCLA Campus Information Operator

Dial #33

UCLA Medical Center Page Operator

Dial 56301

Santa Monica-UCLA Medical Center
Emergency

1. Dial 74

2. Provide details to attendant

UCLA Emergency Information Line

800-900-UCLA

UCLA Emergency Radio

AM 810

Meet-Me Conference

1. Dial 53333 to obtain Meet-Me Conference
reservation and number

2. Follow representative’s instructions

Local Area Operator (Verizon)

Dial 234

Long Distance Operator

Dial 230

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