CTI Products RadioPro Installation Manual
CTI Products
RadioPro™ IP Gateway
Installation Guide
A newer version of this document may be available. Please check the accompanying CD or www.ctiproducts.com
Document # S2-61781-710c
For Version 7 Software
ContactUs
Support, replacement part ordering, and service may be arranged by contacting our Cincinnati office. Parts for service
can be returned following request of a Return Material Authorization.
CTI Products, Inc.
1211 W Sharon Rd
Cincinnati, OH 45240
513-595-5900
support@ctiproducts.com
Disclaimer
Information in this document is provided with best efforts for completeness and accuracy. However, no guarantee is
expressed or implied, and details may change without notice.
RadioPro IP Gateway Installation and Configuration Guide
Contents
SYSTEM OVERVIEW ............................................................................................................................................................ 5
SYSTEM COMPONENTS ............................................................................................................................................................ 5
REFERENCE DOCUMENTS ........................................................................................................................................................ 6
ARCHITECTURE ....................................................................................................................................................................... 7
System Maximum Build-out ................................................................................................................................................ 7
ENVIRONMENTAL CONSIDERATIONS ....................................................................................................................................... 8
RF Interference .................................................................................................................................................................. 8
Lightning and Fire Protection ............................................................................................................................................ 8
Power Requirements ........................................................................................................................................................... 8
RADIOPRO VERSION MATCH .................................................................................................................................................. 8
STATIC IP ADDRESS ................................................................................................................................................................ 8
ACCESSING THE RADIOPRO IP GATEWAY USING PORT FORWARDING .................................................................................... 9
LICENSING .............................................................................................................................................................................. 9
RadioPro Dispatch Clients ................................................................................................................................................. 9
RadioPro Talk Clients and RadioPro Mobile Apps ........................................................................................................... 9
WHAT IS INCLUDED .......................................................................................................................................................... 10
RADIOPRO IP GATEWAY KIT ................................................................................................................................................ 10
OTHER ITEMS NEEDED .................................................................................................................................................... 11
RADIO INTERFACE CABLE ..................................................................................................................................................... 11
CONTROL STATION RADIO .................................................................................................................................................... 11
RADIO PROGRAMMING CABLE .............................................................................................................................................. 11
RADIO PROGRAMMING SOFTWARE ....................................................................................................................................... 11
LAPTOP OR PC ...................................................................................................................................................................... 11
CONFIGURATION AND INSTALLATION STEPS ......................................................................................................... 12
INSTALLATION STEPS OUTLINE ............................................................................................................................................. 12
STEP 1A. FOR NEXEDGE CONFIGURE CONTROL STATION RADIO(S) USING KPG-111DN FPU SOFTWARE ........................ 13
STEP 1A. FOR MOTOTRBO CONFIGURE CONTROL STATION RADIO(S) USING MOTOTRBO CPS ...................................... 17
STEP 1B. FOR MOTOTRBO CONFIGURE MOTOTRBO CONNECT PLUS OPTION BOARD ..................................................... 25
STEP 1C. FOR MOTOTRBO CONFIGURE SUBSCRIBER RADIOS FOR ARS, GPS, AND TMS .................................................. 26
STEP 1D. FOR MOTOTRBO CONFIGURE MOTOROLA REPEATERS FOR ENHANCED GPS OPTION ......................................... 30
STEP 2. FOR MOTOTRBO CONNECT RADIOPRO IP GATEWAY TO CONTROL STATION RADIO............................................. 30
STEP 2. FOR NEXEDGE CONNECT RADIOPRO IP GATEWAY TO CONTROL STATION RADIO ................................................ 31
STEP 2. FOR GENERIC RADIOS USING BASIC RXTX CONNECT RADIOPRO IP GATEWAY TO CONTROL STATION RADIO ........ 31
STEP 3. CONFIGURE RADIOPRO IP GATEWAY ....................................................................................................................... 32
STEP 4. CONNECT RADIOPRO IP GATEWAY TO IP NETWORK ............................................................................................... 37
STEP 5. CONFIGURE PORT FORWARDING ON FIREWALL DEVICE ........................................................................................... 37
STEP 6. INSTALL AND CONFIGURE RADIOPRO CLIENTS/APPS ............................................................................................... 38
RADIOPRO IP GATEWAY OPERATION ......................................................... ERROR! BOOKMARK NOT DEFINED.
POWER-UP ....................................................................................................................... ERROR! BOOKMARK NOT DEFINED.
INDICATORS .................................................................................................................... ERROR! BOOKMARK NOT DEFINED.
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RadioPro IP Gateway Installation and Configuration Guide
APPENDIX ............................................................................................................................................................................. 40
APPENDIX - RADIOPRO IP GATEWAY SPECIFICATIONS ......................................................................................................... 40
Mechanical and Environmental ....................................................................................................................................... 40
Electrical .......................................................................................................................................................................... 40
Miscellaneous ................................................................................................................................................................... 40
APPENDIX - IP ADDRESSING ................................................................................................................................................. 40
APPENDIX - RACK MOUNTING .............................................................................................................................................. 41
Rack Shelf ......................................................................................................................................................................... 41
APPENDIX - RADIOPRO IP GATEWAY VERSION COMPATIBILITY .......................................................................................... 41
APPENDIX – INSTALLING A TIME SERVER ............................................................................................................................. 42
APPENDIX – RADIO INTERFACE CABLES ............................................................................................................................... 43
NEXEDGE Interface Cable # S2-61769 ........................................................................................................................... 43
MOTOTRBO Interface Cable # S2-61431 ........................................................................................................................ 43
Basic Tx/Rx Interface Cable # 89-12109 .......................................................................................................................... 43
INDEX ..................................................................................................................................................................................... 45
SYSTEM PLANNER TEMPLATE PAGE 1 OF 2 .......................................................................................................... 47
RadioPro IP Gateways ..................................................................................................................................................... 47
SYSTEM PLANNER TEMPLATE PAGE 2 OF 2 .......................................................................................................... 48
RadioPro Dispatch Clients ............................................................................................................................................... 48
RadioPro Talk clients and Mobile applications ............................................................................................................... 48
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RadioPro IP Gateway Installation and Configuration Guide
SYSTEM OVERVIEW
RadioPro™ provides remote access to 2-way radios via IP Networks. This “Dispatch over IP” (DoIP) solution consists
of PC-based software allowing voice and data communications between PC users and 2-way radio subscribers.
Communications with radio subscribers is also possible for remote mobile users using Android or iOS devices. A
RadioPro system consists of at least one RadioPro IP Gateway (server) and at least one client (Dispatch™, Talk™, or
Mobile™) with an IP network connecting the RadioPro components.
System Components
CTI’s Dispatch over IP system is based on Server-Client architecture. System components are described below:
RadioPro IP Gateway Kit (CTI Part # S2-61815) is the hardware
interface that connects a mobile radio (control station) to an IP network.
The IP Gateway is the Server for the control station radio connected to
it. Each control station radio used for voice requires one IP Gateway.
System components, such as IP Gateways and clients, may be located together or separated geographically
and connected via a Wide Area Network (WAN) or Virtual Private Network (VPN). Each IP Gateway
requires a static IP address. Each IP Gateway includes a cable to connect it to the Control Station radio. For
more information, see the following documents:
RadioPro IP Gateway - Installation and Co n f i guration Manual, Document # S2-617 81
RadioPro System Brochure
RadioPro Dispatch Client (CTI Part #s S1-61700
Core, S1-61701 Voice Module, S1-61702 GPS
Module, S1-61703 Telemetry Module) is a dispatch
console for PCs that provides voice dispatching to
multiple simultaneous radio channels or talk groups,
as well as GPS/AVL, Telemetry, Text Messaging, and
Voice Logging. Windows 8 Pro or Windows 7 Pro
operating system is required. System components,
such as Dispatch clients and IP Gateways, may be
located together or separated geographically and
connected via a Wide Area Network (WAN) or Virtual Private Network (VPN). For m ore inf orm ation, see
the following information:
RadioPro Dispatch Client Instal l ati on and Configuration Guide, Doc ume n t # S2-61785
RadioPro Dispatch Client User Guide, Document # S2-61786
RadioPro Dispatch Client Data Sheet
RadioPro System Brochure
Talk™ Client is a software application fo r PCs that provi des voice dis pa tching t o a si ng le
radio channel or talk group. Other features include Voice Logging for 24 hours, Text
Messaging, and channel steering. Windows 8 or Win dows 7 operat ing sys tem is required.
System components, such as Talk Clients and IP Gateways, may be located together or
separated geographically and connected via a Wide Area Network (WAN) or Virtual
Private Network (VPN). For more information, see the following docum ents:
RadioPro Talk Client Installation an d User Guide, Document # S2-61783
RadioPro System Brochure
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RadioPro IP Gateway Installation and Configuration Guide
Mobile™ is a mobile app for Android™ and iPhone™/iPad™ that provides remote access to
a 2-way radio system for voice communications. This app is especially beneficial in trunked
radio systems where there may be many talk groups. The Mobile app is useful over cellular
or Wi-Fi networks when you are on-the-go and outside the coverage of your radio system, yet
still need radio communications. For more information, see the following documents:
Mobile App Quick-Start Guide, Document # S2 - 617 87
RadioPro System Brochure
Control Station Radio - A control station radio must be used as the interface to the radio system, and
connects to a RadioPro IP Gateway using the rear accessory/communications port. Each control station
radio used for voice requires one IP Gateway. Radio models that can be used for a Control Station radio
and provide full radio functionality from a RadioPro client include:
Kenwood NEXEDGE: NX-800
Motorola MOTOTRBO: XPR4550, XPR5550 (North America)
DGM5500, DGM8500 (Latin America)
DM4000 (Europe)
XiR M8260 (Asia Pacific)
Other radio models may be used with limited functionality by using the “Basic RxTx” configuration. This
simple interface provides only talk and listen.
Personal Computer or Workstation is required to host the RadioPro Dispatch client or RadioPro Talk
client. Console accessories may include microphone and speakers (or headset), Push-to-Talk footswitch,
and touch screen monitor.
Reference Documents
CTI Part # Description
S2-61781 RadioPro IP Gateway Installation Guide
S2-61783 RadioPro Talk Installation and User Guide
S2-61785 RadioPro Dispatch Installation and Configuration Guide
S2-61786 RadioPro Dispatch User Guide
S2-61787 RadioPro Mobile App Quick-Start Guide for Android™ and iPhone™ mobil e devices
S2-61609 IP Gateway Logging Recorder Interface Guide
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RadioPro IP Gateway Installation and Configuration Guide
Architecture
The IP Gateways interface the radio system to an IP network. One IP Gateway is required for each control station radio
used for voice. The IP Gate ways and cont rol stati on radios can be centrall y located or sc attered am ong differe nt locations
using a Virtual Private Network (VPN) or Wide Area Network (WAN) such as the Internet.
Each IP Gateway in a RadioPro system acts as the server for the Control Station Radio connected to it, and ensures easy
wide-area deployment. Since there is not a server PC, the architecture reduces “single point-of-failure” concerns.
A system may have a mixture of RadioPro Dispatch an d RadioPro Talk Clients, as well as RadioPro Mobile apps running
on mobile devices. These Clients may be centrally located or scattered among different locations using a Virtual Private
Network (VPN) or Wide Area Network (WAN) such as the Int e r net .
System Maximum Build-out
A RadioPro system may have maximum components listed below.
System Component Maximum
Dispatch™ Clients 12
Simultaneous Talk™ and Mobile™ client connections per IP Gateway 40
IP Gateways 40
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RadioPro IP Gateway Installation and Configuration Guide
Environmental Considerations
The operating environment for the IP Gateway must be within limits noted in the specifications, as well as other
conditions. Do not install equipment in an area where any of the following exist:
Extreme temperature and humidity beyond limits listed in the specifications
High EMI (Electro-Magnetic Interference) or RFI (Radio Frequency Interference)
High dust concentration
High ESD (Electrostatic Discharge)
Extreme Vibration
RF Interference
To prevent RF interference, Mobile radio antennas should be kept a minimum of 24 feet from the RadioPro IP Gateway
when in high-pow er mode, or a minimum of 12 feet when in low-power mode. Portable radios should be kept a
minimum of 6 feet from the RadioPro IP Gateway.
Lightning and Fire Protection
Lightning protection should be implemented at both the equipment and at the point of entry of the building. Lightning
protection and power transient protection should be implemented to reduce the risk of fire caused by these phenomena.
Circuit breakers and fuses offer the best methods for preventing extended over-current and over-voltage conditions.
Power Requirements
When using the supplied AC power adapter, each IP Gateway requires 100-240VAC, 200mA maximum.
When connecting a DC supply directly to the IP Gateway, each IP Gateway requires the following input, depending on
the IP Gateway Serial Number:
IP Gateway Serial Numbers Voltage Range
1000 through 3153 11.5 – 12.5 VDC
3154 and higher 12.0 – 32.0 VDC
RadioPro Version Match
RadioPro Dispatch clients, Talk clients, and IP Gateways must have compatible versions in order to communicate with
each other. Compatibility can be ensured when the first two digits of the version match. (The third digit indicates a minor
revision, and does not need to match.) See Appendix for tables of compatibility.
Static IP Address
Each RadioPro IP Gateway requires a static IP address. The IP Gateway must have IP Network Parameters configure d
using ICU.exe (IP Configuration Utility) before connecting to an active network. Contact your IT administrator to provide
a static IP Address for each RadioPro IP Gateway, along with its Subnet Mask and Default Gateway.
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RadioPro IP Gateway Installation and Configuration Guide
Accessing the RadioPro IP Gateway using Port Forwarding
If RadioPro clients (such as Dispatch, Talk, or Mobile) will access an IP Gateway from a different IP network, then the
IT Administrator must configure port forwarding within the firewall or router(s) that separates the RadioPro IP Gateway
from the clients. This is also true when one or more of the clients listed above will connect to a RadioPro IP Gateway
from the Internet. See Step 5. Configure Port Forwarding on Firewall Device on Page 37 for more information.
Licensing
RadioPro Dispatch Clients
Each PC that runs the RadioPro Dispatch client requires a USB hardwa re key and software license file. The USB hardware
key contains an encrypted Serial Number. The license file with the same Serial Number specifies the number of IP
Gateways that can be connected using RadioPro Dispatch. The USB hardware key must remain installed in the PC when
running RadioPro Dispatch. Connections for additional IP Gateways can be purchased and added to the license file at
any time.
RadioPro Talk Clients and RadioPro Mobile Apps
For client types other than RadioPro Dispatch, a license file that is factory-installed on the IP Gateway allows User
Connections from Talk clients (fo r PCs an d Note books) and Mobi le apps (f or Andr oid™ and iP hone™/ iPad™). Each IP
Gateway is shipped with a factory-installed license file allowing at least one User Connection from these client types.
Additional User Connections can be purchased when the IP Gateway is purchased, or can easily be adde d to an IP Gateway
that is already installed. User Connection add-ons can be purchased for the IP Gateway license file, u p t o a maximum of
40. The number of User Connections purchased should be the maximum number of simultaneous connections from PCs
running the Talk client, and mobile devices (Android™ and iPhone™/iPad™) running the Mobile app.
The number of User Connections installed o n the license file is indi cated on the seri al num ber label loca ted on the bottom
of the IP Gateway.
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RadioPro IP Gateway Installation and Configuration Guide
WHAT IS INCLUDED
RadioPro IP Gateway Kit
The RadioPro IP Gateway Kit (Part # S2-61815) includes the following items:
CTI Part # Description Notes
S2-61815 RadioPro IP Gateway Includes power supply
S2-61781 Manual, RadioPro IP Gateway Installation Guide
S2-61790 CD, RadioPro IP Gateway
89-10712 Cable, Cat 5 RJ45, 10 ft Can be used to connect IP Gateway to LAN
Note:ICU.exe(IPConfigurationUtility)isavailableoneitherofthefollowingdistributionCDs:
“RadioPro IP Gateway”, Part Number S2-61790 . This CD contains an executable file that must be copied
to a writeable disk before running. (The ICU cannot be ru n di rect ly from the CD.)
“RadioPro Dispatch”, Part Number S2-61791. This CD contains an installer program that will install th e
RadioPro Dispatch Client Software and the ICU onto the PC. Following the installation from the distribution
CD, this utility can be located by clicking the Start menu button, then click on All Programs, then click
on the RadioPro Dispatch folder, then click RadioPro ICU.
Read me first
Contains ICU.exe, Talk Client Install Program, and
manual listed above
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RadioPro IP Gateway Installation and Configuration Guide
OTHER ITEMS NEEDED
Radio Interface Cable
A radio interface cable must be ordered from the following table:
Control Station Radio Cable Part #
Motorola XPR4550/5550, DGM5500/8500, DM4000, XiR M8260 S2-61431
Kenwood NEXEDGE NX-800 S2-61769
Generic radio using “Basic RxTx Interface” 89-12109
Control Station Radio
Each Control Station radio used for voice requires one IP Gateway.
The control station radio conn ected to the IP Gat eway must at least have the minimum firmware versi on listed below.
Control Station Radio Minimum Version
Motorola MOTOTRBO in Conventional, IPSC, Cap+, or LCP 1.08.0
Motorola MOTOTRBO in Connect Plus mode 2.2.0
Motorola MOTOTRBO Connect Plus Option Board 1.3.0
Kenwood NEXEDGE NX-800 1.23.00
Radio Programming Cable
A radio programming cable is required to configure the Control Station radio.
Note: A programming cable connected to the front microphone conn ector on the Control Station radio may prevent
communications to a RadioPro IP Gateway from the Rear Accessory Connector. Therefore, when a cable is connec ted
to the Rear Accessory Connector to connect a RadioPro IP Gateway or a PC (during programming), ensure that
the programming cable has been disconnected from the front microphone connector.
Radio Programming Software
Motorola’s CPS (Customer Programming Software) utility or Kenwood’s NEXEDGE radio programming software
(KPG-111DN) is required to configure the Control Station radios radio for various RadioPro functions.
Laptop or PC
A laptop or PC will be needed to run the ICU.exe utility mentioned in the previous section.
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RadioPro IP Gateway Installation and Configuration Guide
CONFIGURA TIO N AND INSTALLATION STEPS
Use the steps in the following table to install a RadioPro System. Each step is discussed in detail starting on Page 13.
Following installation of the IP Gateway in Step 5, at least one Client must be installed from Step 6.
Installation Steps Outline
Step # Description MOTOTRBO NEXEDGE Basic RxTx
1a
1b
1c
1d
2
3
4
Configure Control Station
Radio(s)
Configure MOTOTRBO
Connect Plus Option Board
Configure MOTOTRBO
Subscriber Radios for ARS,
GPS, and TMS
Configure MOTOTRBO
repeater(s) for
Enhanced GPS option
Connect RadioPro IP Gateway
to Control Station Radio
Configure RadioPro IP
Gateway(s) using ICU.exe
Connect RadioPro IP Gateway
to IP Network
S2-61781, page 17
IP Gateway Installation
S2-61781, page 25
IP Gateway Installation
(Required only if Connect Plus.)
S2-61781, page 26
IP Gateway Installation
(Required only for ARS, GPS, or
TMS. Not required for Connect Plus.)
S2-61781, page 30
IP Gateway Installation
(Required only for GPS data using
Enhanced GPS.)
S2-61781, page 30
IP Gateway Installation
S2-61781, page 32
IP Gateway Installation
S2-61781, page 37
IP Gateway Installation
S2-61781, page 13
IP Gateway Installation
N/A N/A
N/A N/A
N/A N/A
S2-61781, page 31
IP Gateway Installation
Same
Same
Same
Same
N/A
S2-61781, page 31
IP Gateway Installation
Configure Port Forwarding on
5
Firewalls/Routers
6a
6b
6c
Install and configure RadioPro
Talk Clients
Install and configure RadioPro
Dispatch Clients
Install and configure RadioPro
Mobile apps
12
S2-61781, page 37
IP Gateway Installation
(Required only if RadioPro client is
outside the LAN)
S2-61783
Talk Client Installation
(Optional)
S2-61785
Dispatch Client Installation
(Optional)
S2-61787
Mobile App Installation
(Optional)
Same
Same
Same
Same
Same
Same
Same
Same
RadioPro IP Gateway Installation and Configuration Guide
Step 1a. for NEXEDGE
Configure Control Station Radio(s) using KPG-111DN FPU Software
Use Kenwood’s NEXEDGE radio pr ogramming soft ware (KPG-111DN) to confi gure NEXEDGE radi o parameters using
the following steps.
Configure the control station as any other radio
1. Connect the NX-800 Control Station radio to a PC or Notebook that has Ken w oo d’ s N E XEDGE radio
programming software (KPG-111DN) installed using a Kenwood programming cable or CTI radio interface cable #
S2-61769.
2. Open the KPG-111DN FPU.
3. Ensure that the correct COM port is selected by going to the Setup > COM port menu.
4. Then, from the Program menu, select Read Data from the Transceiver as shown below.
5. After the data has been read, use File > Import to load all of the necessary settings required for your radio system.
Parameters may also be entered manually.
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RadioPro IP Gateway Installation and Configuration Guide
Configure the Data Port
1. Open the Option Features 1 settings windo w usi n g t he m enu commands:
Edit > Optional Features > Optional Features 1.
2. Select the Common Page 3 tab, and then select Data under the Function column for COM port 1 in the table
as shown below.
3. Now select Version 2 for the PC Interface Protocol.
Note: Selection of “Version 1” will prevent the gateway from functioning properly.
4. Select the Common Page 4 tab, and then place a checkmark in all checkboxes for Serial Output and Serial
Input groups.
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RadioPro IP Gateway Installation and Configuration Guide
Configure the Sound Options
1. Open the Extended Function window by using the menu commands: Edit > Extended Function.
2. In the Modulation Line tab, select Connect for the MI2 column under the MIC PTT row as shown below.
3. In the AUX tab, select 4dB (High) for the Mic Sense option as shown below.
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