TERMS & CONDITIONS
To avoid any unnecessary inconvenience on your
part, we recommend that you read the Instruction’s Manual carefully before seeking warranty
service. Also, you can always visit the company’s
website www.crystalaudio.com for the latest
updates with regard to FAQ, Manual Instructions,
firmware upgrades.
1. Crystal Audio S.A. always maintains the highest
quaity and workmanship in all products, in order to
offer you the best value for your money.
2. The warranty applies from the purchase date,
as this is shown in the invoice receipt.
3. This warranty does not constitute, in any case,
financial reimbursement or any other type of reimbursement beyond the repair or replacement of
the covered Product with the same or equivalent
equipment.
4. This warranty is valid only after the display of
the warranty card and evidence of the legal Product purchase by submitting the invoice receipt.
5. This warranty applies to the original end-user
purchaser. Warranty does not apply for damage
caused by undue physical or electrical stress or
by acts of nature such as floods, storms, fires,
earthquakes, etc.
6. Crystal Audio warrants this product against
defects in material and workmanship for a period
of two (2) years.
7. The battery included with this product is covered by a six (6) month warranty, from the day of
purchase.
8. If the Product is covered under the Product’s
Warranty period, Crystal Audio S.A. will, at its sole
discretion, at no cost to the consumer, repair or
replace defective Product parts, or replace the
entire Product.
9. In the event Crystal Audio S.A. is unable to
repair the Product, the Company will replace the
covered Product with the same or equivalent
equipment.
10. The required time for repairing the defective
Product is solely determined by Crystal Audio S.A.
11. Crystal Audio will, at its sole discretion, and at
no cost to the consumer, repair or replace defective Product parts, or replace the entire Product,
subject to the Product fall within the warranty period. Replaced parts will be retained within Crystal
Audio’s ownership. The repair will take place at
Crystal Audio S.A facilities or authorized.
12. Consumable parts (e.g. cables, etc) of this
Product are not covered by this warranty.
13. Issues that may arise because of connection
with electronic devices (TVs, DVD, HDD, flash
drives, etc) or other connected equipment (cables,
adaptors, etc) are not covered by this warranty.
14. Potential repairs during the warranty period do
not automatically extend the warranty period. This
will have to be discussed and agreed between
the consumer and Crystal Audio S.A. facilities or
another facility authorized by Crystal Audio. The
Product needs to be delivered at the dedicated
facility, at the consumer’s own expense, during
normal working days and hours.
15. No reseller has the authority to amend this
warranty’s terms and conditions.
16. In order to exercise the warranty service,
please contact an authorized Crystal Audio
reseller or Crystal Audio itself, to be given further
instructions, having ready the problem description
and conditions, the product serial number and
computer operating system (if applicable).
Note: This warranty gives you specific legal rights,
which may vary from country to country depending on local law.
WARRANTY BECOMES VOID UNDER THE
FOLLOWING CONDITIONS:
1. When the Product has been subject to any
repair or modification by a facility or person not
authorized by Crystal Audio.
2. When damage caused by operator error or noncompliance with instructions, other power source not
provided with the product and damage caused by
undue physical or electrical stress or by acts of nature
such as floods, storms, fires, earthquakes, etc;
3. When the Product has been subject to electrical
or physical overstress beyond the manufacturer’s
specifications.
4. When the Product’s serial number or labels
have been damaged or removed.
5. When the Product fault is due to improper
installation
6. When the recommended precautions and maintenance conditions are not followed.
Crystal Audio S.A. bears no responsibility for
damages which could not be anticipated by both
parties at the time of purchase of the Product.
The Company’s liability in no event will cover job
loss, loss of software, loss of information, damage
to computer hardware excluding hardware. The
personal data storage and security falls within the
consumer’s responsibility.
PRODUCT RETURNS
1. Returns may be accepted within ten (10) days
from the day of Product purchase with evidence of
the invoice receipt.
2. The Product needs to be unused and packaged
to its original content.
WARRANTY