2U Rugged Servers User Guide
ISO 9001:2008 &
AS9100C:2009 CERTIFIED QMS
DOC-00223 REV. C
RS235 / RS255 / RS255L24
“The most trusted provider of computer
architecture for operational, deployable,
and high reliability applications.”
CRYSTAL GROUP INC. ISO 9001 CERTIFIED
DOC-00223 REV B
RS255, RS255L24, & RS235 Rugged Servers
DRIVER UPDATES 16
CHASSIS ACCESS 16
Contents
After selecting a hyperlink, choose ALT and to jump back to original cursor position.
THANK YOU 3
SAFETY 4
CONTACT INFORMATION 6
PRODUCT INFORMATION 7
INSTALLING THE PRODUCT 10
OPERATING THE PRODUCT 15
MAINTAINING THE PRODUCT 16
CONTENTS 1
ADVISORIES 4
HANDLING PRECAUTIONS 5
BATTERY DISPOSAL 5
CUSTOMER SERVICE 6
TECHNICAL SUPPORT 6
OVERVIEW 7
IDENTIFYING THE SERVER TYPE 7
SPECIFICATIONS 7
RACK MOUNTING PRECAUTIONS 10
INSTALLING IN AN EQUIPMENT RACK 11
CONNECTING TO THE POWER SOURCE 15
POWERING THE SERVER ON 15
GROUNDING
10
Rugged Servers Universal User Guide Page 1 of 28
RS255, RS255L24, & RS235 Rugged Servers
CHASSIS VIEWS 17
EXPANSION CARD REMOVAL AND REPLACEMENT 20
HARD DRIVE REMOVAL AND REPLACEMENT 22
MEMORY REMOVAL AND REPLACEMENT 23
TROUBLESHOOTING
25
AVAILABLE WARRANTY 26
CRYSTAL GROUP LIMITED WARRANTY 26
LEGAL INFORMATION 27
COPYRIGHTS AND TRADEMARKS 28
DESTINATION CONTROL NOTICE 28
DISCLAIMERS
28
CERTIFICATIONS AND LICENSES 28
Rugged Servers Universal User Guide Page 2 of 28
RS255, RS255L24, & RS235 Rugged Servers
We Thank You!
From all of us at Crystal Group Inc., THANK YOU for your purchase. Our customers are
the lifeline that keeps Crystal going. That is why it is extremely important to us that our
customers are 100% satisfied with their product choice.
Crystal products are designed to provide superior performance and reliability in the
harshest environments. Our company is ISO-9001:2008 and AS9100C:2009 certified
QMS to show that we are dedicated to providing high quality products to our
customers.
We are confident that this server will meet or exceed your expectations for what a
rugged industrial/military computer server should accomplish. If you have any questions
or concerns, please contact us at one of the options listed in the Contact Information
section on page 6.
Rugged Servers Universal User Guide Page 3 of 28
Safety
Any service should be performed by qualified service personnel. Carefully follow all
advisories and instructions in this manual to avoid causing any bodily injury or damage
to the unit. This product does not contain any user serviceable parts.
ADVISORIES
Three types of advisories are used throughout this manual to emphasize important
information or to warn of potential hazards to the user or equipment. These advisories
each have a specific icon that will stand for one of the following: Note, Warning or
Caution. An example of each is shown below:
NOTE
A note indicates important information that helps make better use of the equipment.
RS255, RS255L24, & RS235 Rugged Servers
WARNING
A warning indicates a potential for property damage, personal injury, or death.
CAUTION
Caution indicates potential damage to hardware or loss of data if instructions are not
followed.
Rugged Servers Universal User Guide Page 4 of 28
RS255, RS255L24, & RS235 Rugged Servers
HANDLING PRECAUTIONS
This product has components that may be damaged by electrostatic discharge (ESD).
Electrostatic Discharge (ESD)
To protect the equipment from electrostatic discharge, observe the following
precautions when handling or storing the equipment or its components:
1. Always use a grounded wrist strap at the workstation or ground frequently by touching
the metal chassis of the system before handling any components. The chassis must be
connected to an earth ground.
2. Use antistatic padding on all work surfaces.
3. Avoid static-inducing carpet areas.
4. Keep the electronic components in its static shield bag until ready to perform installation
or after removing it from the server.
5. Always handle the memory or expansion cards by the edges.
6. Do not touch the input/output connector pins.
BATTERY DISPOSAL
The following applies to any battery that might be on any board installed in the
equipment:
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Rugged Servers Universal User Guide Page 5 of 28
RS255, RS255L24, & RS235 Rugged Servers
Contact Information
Crystal’s highly trained technical support personnel are dedicated to the service and
support of Crystal’s customers. Our technical personnel are acutely aware that downtime
experienced by a customer is a mission critical event. They excel at providing timely and
effective responses to any technical issues encountered in the field. Please contact us
with any questions or concerns by using one of the options below:
Customer Service Hours of Operation:
8:00 AM - 5:00 PM Monday through Friday Central Standard Time.
Technical Support Assistance Availability:
7/24/365- 7 days a week; 24 hours a day; 365 days a year.
After hours messaging service is available with a less than 30-minutes response
time.
Within the United States: 800-378-1636
International Number: 1+319-378-1636
Email Address: support@crystalrugged.com
Request a Form Under Tech Support:
http://www.crystalrugged.com
For Up-to-the-minute Crystal Products Information: http://www.crystalrugged.com
Rugged Servers Universal User Guide Page 6 of 28
Server
Rack
Units
Expansion
Slots
Drive
Bays
Modifier
Length
RS235
2 3 5
N/A
20”
RS255
2 5 5
N/A
20”
RS255L24
2 5 5
L-Long
24”
Table 1
Product Information
OVERVIEW
The Crystal RS255, RS255L24 and RS235 are compact two rack unit (R/U) computers in a
3.5” high by 17.75” wide by 20.125”(RS255 and RS235) and 24” (RS255L24) deep chassis
that is designed for use in a 19” rack mount enclosure (see section Installing the
Product for more information) or used as a stand-alone unit. Each product consists of an
aluminum chassis/enclosure, a power supply, an active motherboard, processor(s),
CD/DVD or BD, memory, and storage.
IDENTIFYING THE SERVER TYPE
RS255, RS255L24, & RS235 Rugged Servers
The actual number and type of expansion slots available are motherboard dependent.
SPECIFICATIONS
Mechanical
Height
ALL
Width
ALL
Depth
RS255 & RS235 20.125” (51.1 cm)
RS255L24
Weight
RS255 & RS235 30-35 lbs (13.6-15.9 kg) (excludes vibe kit mods)
3.5” (8.9 cm)
17.75” (45.1 cm)
24” (61 cm)
Rugged Servers Universal User Guide Page 7 of 28
RS255, RS255L24, & RS235 Rugged Servers
RS255L24
35-40 lbs (15.9-18.1 kg); excludes vibe kit
mods
Electromagnetic Interference (EMI)
ALL
Environmental kits available for shock,
vibration, EMI and humidity.
Expansion Slots
RS255 & RS255L24
Five low profile slots; combinations are
configuration dependent
RS235
Three low profile slots; combinations are
configuration dependent
Drive Options
ALL
Standard
One CD/DVD (R/W) or Blu-ray
Standard
Five removable SATA or SAS 2.5” or 3.5” HDD
Option 1
Ten 2.5” rugged drives mounted in pairs
Cooling
ALL
High speed, high volume fans (6 + 2 PS)
Thermostatically controlled
Mounting Options
ALL
Standard
Mounted on Delrin glides
Option 1
Fixed mount, front and rear
Option 2
Jonathan rails
Power Supply Options
ALL
Standard
120/240 VAC W/PFC
Option 1
28 VDC
Option 2
120/240 VAC 1+1 W/PFC
Not all MIL-STD kits are available for the above options.
Rugged Servers Universal User Guide Page 8 of 28
RS255, RS255L24, & RS235 Rugged Servers
System Board
RS255/RS235
RS255L24
X8DTL-3F, Socket 1366, 2-96 GB ECC Reg.
DDR3, PS/2 KB/M, DB9 Serial, VGA, 2-USB,
2-GBLAN, On-board SAS, IPMI w/ KVM over IP
X8DTH-6F, LGA1366 XEON, EATX, 2LAN1000,
VGA, 7 PCI-E X16 (X8 SIGNALS), IPMI, IPKVM,
SATARAIDX6, SAS 2.0 RAIDX8, SUPERMICRO
Military Standards
For a complete list of Military Standards visit the Crystal Group website at:
http://www.crystalrugged.com
Commercial Standards
Commercial standards are based on the National Electric Code (NFPA70- National Fire
Protection Association). Please visit the following link to learn more about the National Electric
Code standards:
http://www.nfpa.org
Rugged Servers Universal User Guide Page 9 of 28
RS255, RS255L24, & RS235 Rugged Servers
Installing the Product
GROUNDING
AC Version- to ensure a good earth ground, the product should be used with a UL listed
three-conductor power cord connected to a three-conductor grounded power source.
DC Version- input installations- use only approved copper connectors.
Reliable Grounding- reliable grounding of rack mounted equipment should be
maintained. Particular attention should be given to supply connections other than direct
connections to the branch circuit (e.g., use of power strips). Please see Figure 5 on page
17 for an example image of a ground stud.
RACK MOUNTING PRECAUTIONS
To prevent bodily injury when mounting or servicing this unit in a rack, special
precautions must be taken to ensure that the system remains stable. The following
guidelines are provided to ensure personal safety:
If using an equipment rack, make sure to securely bolt the rack frame to the floor or
vehicle.
Elevated Operating Ambient Temperature- if installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack contents may be greater than
room ambient. Therefore, consideration should be given to installing the equipment in
an environmentally compatible rack with the manufacturer's maximum rated ambient
temperature.
Reduced Air Flow- installation of the equipment in a rack should be such that the air flow
is not restricted.
Mechanical Loading- mounting of the equipment in the rack should be such that a
hazardous condition is not created due to uneven mechanical loading.
Circuit Overloading- consideration should be given to how the equipment will be
connected to a supply circuit and the effect that the loading of circuits might have on
overcurrent protection and supply wiring. Appropriate consideration of the equipment
ratings should be used when addressing this concern.
All electrical wiring should be in accordance with the National Electric Code, or prevailing
Military Standards.
Rugged Servers Universal User Guide Page 10 of 28
1
4
2
The image shown
may not depict the
product received.
3
RS255, RS255L24, & RS235 Rugged Servers
Fixed Mounting Brackets Parts List
ITEM
DESCRIPTION
1
MOUNTING EAR, EXTENDED SLOT
2
SCREW, 8-32 X 0.375”, 82D PHL FH, SS
3
SCREW, PHIL TRUSS HEAD 10-32 X 0.75"
4
SCREW, PHIL TRUSS HEAD 10-32 X 0.50”
Table 2
Figure 1. Fixed Mounting Brackets
INSTALLING THE PRODUCT IN AN EQUIPMENT RACK
Using Fixed Mounting Brackets
To install the equipment with fixed mounting brackets in an equipment rack, complete
the steps and see Figure 1 below:
1. Line up holes on the sides of the rear mounting brackets with holes on the sides of the
chassis and secure with the 8-32 x 0.375” screws provided (see #2 in Figure 1). Keep
brackets level with the top of the chassis.
It may not be possible to line up all holes. If more than three holes do not line up on
each side, please contact Technical Support.
2. Line up four holes on the front mounting ears at the desired level on the front of the
equipment rack, and attach to the rack using four (two per side) 10-32 x 0.75” rack screws
provided (see #3 in Figure 1).
3. Line up four holes on the rear mounting ears at the desired level on the rear of the
equipment rack, and attach to the rack using four (two per side) 10-32 x 0.50” rack screws
provided (see #4 in Figure 1).
Rugged Servers Universal User Guide Page 11 of 28
2
5
5
1
3 – CONNECTED TO
RAIL WHEN RECEIVED
6
6 4 5
5
Figure 2. Crystal Slides
4
Not all chassis support Crystal
Slides
Crystal Slides Parts List
ITEM
DESCRIPTION
1
FRONT MOUNTING EAR, SLIDE
2
REAR MOUNTING EAR, SLIDE
3
GUIDEBAR, T-SLOT SLIDE
4
SCREW, PHIL TRUSS HEAD 10-32 X 0.75”
5
SCREW, PHIL TRUSS HEAD 10-32 X 0.50”
6
SCREW, 8-32 X 0.375” FHD 82D, SS
Table 3
Using Crystal Slides
To install the equipment with Crystal Slides in an equipment rack, complete the following
steps and see Figure 2 below:
1. Loosen adjuster screws.
2. Line up the top and bottom holes on the front & rear mounting ears at the desired level
of the equipment rack, and attach to the rack using four (two per side) 10-32 x 0.50” rack
screws provided (see #1, #2 and #5 in Figure 2).
It may not be possible to line up all holes. If more than three holes do not line up, please
contact Technical Support.
3. Tighten adjuster screws.
4. Line up the server side slots with the slides and gently push to install in the rack.
5. To secure the server when transporting or when extension of server is not necessary,
screw two 10-32 x 0.75” screws into the middle hole of the front bracket ears (see #1 and
#4).
RS255, RS255L24, & RS235 Rugged Servers
Rugged Servers Universal User Guide Page 12 of 28
RS255, RS255L24, & RS235 Rugged Servers
Using Jonathan Rails
To install the equipment with Jonathan Rails in an equipment rack, complete the
following steps below and see Figure 3 on the following page.
1. Attach a bracket (see #6 in Figure 3) to the smooth side of the Jonathan rail that has four
or more holes in a row (see #9 in Figure 3). There are five slots on each bracket; when
attaching to the rail side with the row of holes, place the first screw in the second slit back
from the ear. Make sure the arrow marking is pointing downward.
2. Slowly extend the rail to see the screw access hole that will allow attachment of the four
8-32 x 0.313” screws with four 8-32 X 0.344” keps nuts (see #10 in Figure 3). Place a screw
in the first hole and slide the rail to the next hole to insert a screw. Continue until all four
screws have been inserted. If the rail slides too far before placing a screw in one of the
holes, it may lock into position. Unlock rail by pressing down on the lock mechanism (see
#11 in Figure 3).
3. Rail should be fully extended after placing the four screws in the holes and securing to
the bracket.
4. Set the appropriate length and attach two 8-32 x 0.313” screws with two kep nuts in the
two longer slits provided. Make sure the arrow marking is pointed downward. Keep rail
fully extended (see #’s 1 & 2 in Figure 3).
5. Repeat steps 1-4 for the second rail.
6. With rails fully extended, locate the four holes used to attach the rails to each side of the
server. Make sure the rails are positioned with the arrow markings pointed downward.
7. Secure to the server using four 8-32 x 0.313” screws for each side. Make sure the rail is
level with the top of the server.
8. An assistant may be needed: Attach the server into the rack mount by screwing eight
10-32 x 0.50” screws into the top and bottom holes of the bracket ears (two for front
right; two for front left; two for back right and two for back left bracket holes) (see #’s 3,
6, 7 in Figure 3).
9. To secure the server when transporting or when extension of server is not necessary,
screw two 10-32 x 1” screws in the middle hole on the front bracket ears (see #4 in Figure
3).
The images on the following page may not depict the product received.
Rugged Servers Universal User Guide Page 13 of 28
RS255, RS255L24, & RS235 Rugged Servers
Table 4
Jonathan Rails Parts List
ITEM
DESCRIPTION
1
SCREW, PHIL FHD 100D 8-32 X 0.313”, SS
2
KEPS NUT, 8-32 X 0.344” HEAD STL
3
SCREW, PHIL TRUSS HEAD 10-32 X 0.50”
4
SCREW, PHIL TRUSS HEAD 10-32 X 1”
5
SLIDE RAILS, 20”, LOCKING, JONATHAN 128QD-20
6
BRACKET, RH, RACK MOUNT
7
BRACKET, LH, RACK MOUNT
8
ARROW MARK (2 ON EACH RAIL)
9
ROW OF HOLES (ATLEAST 4 ON EACH RAIL)
10
SCREW ACCESS HOLE (1 ON EACH RAIL)
11
LOCK MECHANISM (1 ON EACH RAIL)
12
LOCK MECHANISM (2 ON EACH RAIL)
13
FOUR HOLES (2 ROWS OF 2- 4 ON EACH RAIL)
Not all chassis support Jonathan Rails
9
Extended Views
7
Closed Views with Brackets
5 5 4
3
6
9 6 1 2 7 8 1
2
3
Figure 3. Jonathan Rails
Rugged Servers Universal User Guide Page 14 of 28
RS255, RS255L24, & RS235 Rugged Servers
Operating the Product
If the product is part of a rack configuration, refer to the rack user’s guide for more
information on connecting to a power source.
CONNECTING TO A POWER SOURCE
Please see Installing the Product on page 10 for more information.
POWERING THE SERVER ON
After securely attaching the power connection, press the Power On/Off switch which will
be located on either the front or the back of the chassis depending on the specific
configuration. A blue LED will illuminate when power is applied (see Figure 4, page 17
for location of power switch and more information about the product chassis).
Rugged Servers Universal User Guide Page 15 of 28
RS255, RS255L24, & RS235 Rugged Servers
Maintaining the Product
Only qualified service personnel should attempt to open the product chassis. There
are not any user serviceable parts inside.
To protect the equipment from Electrostatic Damage (ESD), follow the proper
precautions at all times when handling the unit and its components. Please see
Electrostatic Discharge section on Page 5.
DRIVER UPDATES
Contact Technical Support at one of the options listed on page 6.
CHASSIS ACCESS
Removing the Cover
1. Ensure the equipment is powered off and the unit is disconnected from the power source.
2. Remove the screws connecting the top covers (there may be a separate cover over the
Expansion Slot Access area) to the chassis using a Phillips screw driver.
3. Lift the covers to expose the interior of the chassis.
Rugged Servers Universal User Guide Page 16 of 28
USB 1
POWER
USB 2
POWER SWITCH
DRIVE BAYS 1 & 2
DRIVE BAY 5
CD/DVD/BD
DRIVE BAYS 3 & 4
TAPPED
HOLE
FAN ASSEMBLY
GROUNDING STUD
POWER SUPPLY
CONNECTION
I/O PORTS
CHASSIS VIEWS:
RS255, RS255L24, & RS235 Rugged Servers
Figure 4. Front View RS255, RS255L24, & RS235
The images above may not depict the product received.
EXPANSION SLOTS
Figure 5. Rear View RS255 & RS255L24
Rugged Servers Universal User Guide Page 17 of 28
FAN ASSEMBLY
GROUNDING STUD
POWER SUPPLY
CONNECTION
I/O PORTS
EXPANSION SLOTS
CHASSIS VIEWS CONTINUED:
RS255, RS255L24, & RS235 Rugged Servers
Figure 6. Rear View RS235
The image above may not depict the product received.
Rugged Servers Universal User Guide Page 18 of 28
NUMBER
FUNCTION
1
PS/2 KEYBOARD
2
PS/2 MOUSE
3
USB PORT 3
4
USB PORT 4
5
USB PORT 5
6
USB PORT 6
7
COM PORT 1
8
COM PORT 2
9
GIGABIT LAN PORT 1
10
GIGABIT LAN PORT 2
11
LINE-IN
12
LINE-OUT
13
MIC-IN
14
VGA PORT
15
REMOTE MANAGEMENT PORT
X8DTL- 3F & X8DTH-6F
X7DVL-E
X7DAL-E
Table 5
Input/output (I/O) Ports:
RS255, RS255L24, & RS235 Rugged Servers
Figure 7. I/O Ports
The product received will have one of the three I/O ports shown in Figure 7.
Rugged Servers Universal User Guide Page 19 of 28
RS255, RS255L24, & RS235 Rugged Servers
EXPANSION CARD REMOVAL AND REPLACEMENT
Removing and Replacing the Plug-in Expansion Card
Disconnect power source to prevent injury.
Installing a plug-in expansion card requires opening the product cover; removing the
card cage; inserting the card into the motherboard; and disconnecting and reconnecting
the appropriate connectors.
Do not force the card. Forcing the card may result in equipment damage. If it does not
slide into place, check the alignment and try again.
Depending on the product configuration, the expansion card slot may be vertical or
horizontal. If horizontal a riser card may be needed to ‘brace’ the expansion card and
connect to the motherboard. Please contact Technical Support if a riser card is needed
and not included.
Please reference Figure 8 and Figure 9 on the next page.
Steps:
1. Turn the unit OFF and disconnect the unit from the power source.
2. Remove the Expansion Slot Access cover by unscrewing the flat-head screws.
3. The card cage is retained by three screws, two from the rear of the unit and one at the
end of the retention bar. Locate and loosen the screws. Carefully slide card cage forward
and lift from chassis.
4. Remove the corresponding expansion slot filler bracket if installed or remove card
needing replaced.
5. Align the expansion card with the appropriate PCI slot and press the expansion card in
firmly.
6. If a riser card is required, set the plug-in cards into the riser card and attach using the pan
head screws supplied with the filler plate.
7. Once the expansion card is in place within the slot, install the screw and tighten to hold
the card in place.
8. Re-attach the card cage assembly to chassis with the three screws.
9. Replace chassis cover.
Rugged Servers Universal User Guide Page 20 of 28
RS255, RS255L24, & RS235 Rugged Servers
FLAT-HEAD SCREW
REAR OF PRODUCT
CARD CAGE
PCI SLOT
RETENTION BAR
REAR OF PRODUCT
CARD CAGE
PCI SLOT
RISER CARD
ASSEMBLY
RETENTION BAR
Figure 8. Expansion Card Installation for RS255 & RS255L24
Figure 9. Expansion Card/Riser Card Installation for RS235
The images above may not depict the product received.
Rugged Servers Universal User Guide Page 21 of 28
RS255, RS255L24, & RS235 Rugged Servers
THUMBSCREW
HARD DRIVE REMOVAL AND REPLACEMENT
Removing and Replacing the Carrier/Hard Drive Assembly
The procedure below may be different depending on the explicit drive contained in the
product.
Steps:
1. Power the system down (unless a drive controller supporting hot-swap has been
installed- contact Technical Support with any questions).
2. Unscrew both thumbscrews on the face of the carrier to be removed (please see circled
area in Figure 10 below). If thumbscrews are too tight, use a flathead screwdriver to
loosen.
3. Grasp the handle and pull the carrier/drive assembly straight out of the face of the
system.
4. Remove the drive by removing the four Phillips head screws from bottom of the carrier
sled.
5. Install replacement drive into carrier and secure with the four Phillips head screws (a
thread-lock solution is recommended).
6. Re-install carrier/drive assembly into the system.
7. Tighten thumbscrews to secure the drive.
8. Reapply power to the server, rebuilding any RAID arrays as necessary.
The image above may not depict the product received.
Rugged Servers Universal User Guide Page 22 of 28
Figure 10. Drive Removal and Replacement
RS255, RS255L24, & RS235 Rugged Servers
MEMORY REMOVAL AND REPLACEMENT
Removing and Replacing the Memory
Contact Crystal Technical Support before performing a memory upgrade. Use only
Crystal- approved memory for upgrades.
Disconnect power source to prevent injury.
Do not force the DIMM. Forcing the DIMM may result in equipment damage. Check the
alignment and keying before installing.
For population order see the motherboard manual received or contact Technical Support.
Steps:
1. Turn the unit OFF and disconnect the unit from the power source.
2. Open up chassis cover (see Removing the Cover in the Chassis Access section on page
16).
3. Locate the memory card area. If removal is required, open both DIMM release levers by
placing one finger on each lever and pushing outward. See Figure 11 on the next page.
4. The DIMM will lightly pop out of the slot. Remove the old DIMM.
5. Check the orientation or key when adding new DIMM.
6. Press the DIMM into its slot evenly on both ends until it clicks into place. The DIMM
release levers will snap into place.
7. The DIMM is properly seated when the release levers have fully engaged.
Rugged Servers Universal User Guide Page 23 of 28
RS255, RS255L24, & RS235 Rugged Servers
DIMM KEY
RELEASE LEVER
Figure 11. Installing DIMM
Rugged Servers Universal User Guide Page 24 of 28
RS255, RS255L24, & RS235 Rugged Servers
Troubleshooting
CONTACT TECHNICAL SUPPORT
If any problems arise when using the equipment, please contact Technical Support at
one of the options listed on page 6. Before calling, please have the following
information available to help expedite assistance:
1. Unit serial number
2. Brief description of the problem
3. Brief explanation of the steps already taken to isolate and resolve the problem
Rugged Servers Universal User Guide Page 25 of 28
RS255, RS255L24, & RS235 Rugged Servers
Available Warranty
CRYSTAL GROUP LIMITED WARRANTY
Seller warrants to the Buyer that the products manufactured by it will be free from defects in material and
workmanship under normal use and service for the time period specified herein. Seller’s sole obligation
under this warranty shall be the repair or replacement of any part or parts which prove to be defective under
normal use and service within five (5) years from the date of delivery to the Buyer. To receive the benefits of
this warranty, the Buyer must return said allegedly defective part or parts to Seller’s facility in Hiawatha,
Iowa, or other location specified by Seller, within the time period set forth above. A warranty extension
contract is available if purchased, potentially extending the coverage to ten (10) years. Terms and Conditions
of the extension period are dictated in a separate agreement. Customer bears the risk of loss or
damage of equipment in transit from Buyer to Seller. The Buyer shall also pay the costs of shipping and
handling for any service other than Standard Ground or Air Transportation from Seller’s factory to Buyer’s
specified destination. Correction by Seller of the defects in the manner provided above shall constitute
a fulfillment of all liabilities of Seller with respect to this warranty. Buyer shall pay all costs of removal of
any part or parts and reinstallation thereof. Seller’s sole liability under this warranty shall be either
(a) to repair or to replace, at Seller’s option, the defective component in accordance with the above
procedure, or (b) if Seller reasonably determines that it is unable to resolve the defect by repair or
replacement, to refund the purchase price upon return of the defective item. The warranty period for repaired
or replaced components shall be the remainder of the original warranty period for the repaired or replaced
item. Specifically excluded from this warranty are any products not provided by Seller. Seller will however
provide the labor to remove, install, and test excluded products at Seller’s facility (or a facility authorized by
Seller) to the extent that the Buyer agrees to purchase replacement parts or to the extent that an applicable
warranty replacement is available from the OEM of the part. Under no circumstances will this warranty apply
to any software products or preventative maintenance service.
THIS WARRANTY IS EXPRESSLY IN LIEU OF, AND BUYER EXPRESSLY WAIVES, ALL OTHER
WARRANTIES EXPRESSED OR IMPLIED BY STATUTE, USAGE, CUSTOM OF THE TRADE OR
OTHERWISE, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON SELLER’S PART. ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS
HEREBY EXPRESSLY EXCLUDED AND DISCLAIMED. SELLER NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT, ANY OTHER OBLIGATION OR LIABILITY IN
CONNECTION WITH THE SALE OF THIS COMPUTER PRODUCT. SELLER’S WARRANTY SHALL NOT
APPLY TO THIS COMPUTER PRODUCT OR ANY PART THEREOF WHICH HAS BEEN SUBJECT TO
ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE. THIS WARRANTY SHALL NOT APPLY
TO ANY PRODUCT FROM WHICH THE ORIGINAL SERIAL TAG HAS BEEN REMOVED. SELLER
MAKES NO WARRANTY WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT SUPPLIED
BY SELLER.BUYER AGREES THAT SELLER SHALL NOT BE LIABLE FOR ANY PROXIMATE,
CONSEQUENTIAL, PUNITIVE, SPECIAL OR INDIRECT DAMAGES OF ANY AMOUNT DUE TO ANY
CAUSE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, LOSS OF USE, COSTS OF DELAY,
ETC. BUYER FURTHER AGREES THAT BUYER’S SOLE AND EXCLUSIVE REMEDY AGAINST SELLER
FOR ANY CLAIM OF ANY KIND, INCLUDING BREACH OF WARRANTY, NEGLIGENCE, STRICT
LIABILITY IN TORT, OR PRODUCT LIABILITY, ANY DELAY IN MANUFACTURE OR DELIVERY OF
EQUIPMENT OR PRODUCT, OR FOR ANY FAILURE OF SELLER TO COMPLY WITH THIS
AGREEMENT SHALL BE THE REPAIR OR REPLACEMENT OF THE PRODUCTS AS PROVIDED
HEREIN. (REVISED DECEMBER ‘11)
Rugged Servers Universal User Guide Page 26 of 28
RS255, RS255L24, & RS235 Rugged Servers
Legal Information
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE
ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE
INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE.
IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CRYSTAL
REPRESENTATIVE FOR A COPY.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS
ARE PROVIDED “AS IS” WITH ALL FAULTS. CRYSTAL AND ALL NAMED SUPPLIERS DISCLAIM ALL WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE
PRACTICE.
IN NO EVENT SHALL CRYSTAL GROUP INC., OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE
TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CRYSTAL OR ITS SUPPLIERS HAVE
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and
can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in
which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may
radiate radio-frequency energy. If it is not installed in accordance with Crystal’s installation instructions, it may cause interference
with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device
in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable
protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a
particular installation.
Modifying the equipment without Crystal’s written authorization may result in the equipment no longer complying with FCC
requirements for Class A or Class B digital devices. In that event, the right to use the equipment may be limited by FCC regulations,
and correction of any interference to radio or television communications may be required at the owner’s expense.
To determine whether the equipment is causing interference, turn it off. If the interference stops, it was probably caused by the
Crystal equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to
correct the interference by using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio (that is, making certain the equipment and
the television or radio is on circuits controlled by different circuit breakers or fuses).
This User Guide contains information to install, operate, and use the referenced product(s) manufactured or distributed by Crystal
Group Inc.
The information contained in this document is provided for reference only. Crystal Group Inc. does not assume any liability arising
out of the application or use of the information or products described herein. This manual may contain or reference information and
products protected by copyrights or patents and it does not convey any license under the patent rights of Crystal Group Inc., nor the
rights of others.
Crystal and the Crystal Logo are trademarks of Crystal Group Inc. or its affiliates in the U.S. and other countries. Third party
trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Crystal and any other company.
Rugged Servers Universal User Guide Page 27 of 28
RS255, RS255L24, & RS235 Rugged Servers
COPYRIGHTS AND TRADEMARKS
THIS USER GUIDE IS COPYRIGHT © 2012 BY CRYSTAL GROUP INC. ALL RIGHTS RESERVED.
DESTINATION CONTROL NOTICE
THESE COMMODITIES, TECHNOLOGY OR SOFTWARE ARE EXPORTED FROM THE UNITED STATES IN ACCORDANCE WITH THE
EXPORT ADMINISTRATION REGULATIONS. DIVERSION CONTRARY TO U.S. LAW PROHIBITED.
COMMODITIES ARE AUTHORIZED FOR EXPORT UNDER COMMERCE DEPARTMENT EAR99.
DISCLAIMERS
NOT ALL CHASSIS SUPPORT JONATHAN RAIL ATTACHMENTS.
NOT ALL CHASSIS SUPPORT CRYSTAL SLIDES.
MEMORY REPLACEMENT SHOULD BE PERFORMED BY ONLY QUALIFIED SERVICE PERSONNEL IN ACCORDANCE WITH SECTION
MEMORY REMOVAL AND REPLACEMENT LOCATED ON PAGE 23. CONTACT CRYSTAL TECHNICAL SUPPORT FOR ASSISTANCE
BEFORE PERFORMING THESE PROCEDURES.
DUE TO SPECIFIC OR CUSTOMIZED PRODUCTS IMAGES PRESENTED IN THIS USER GUIDE MAY NOT DEPICT THE PRODUCT THE
CUSTOMER HAS RECEIVED.
CERTIFICATIONS AND LICENSES
EACH PRODUCT MANUFACTURED WITHIN CRYSTAL GROUP INC., IS MARKED WITH THE APPROPRIATE CERTIFICATION OR LICENSE
SYMBOLS THAT APPLY. IF THERE ARE ANY QUESTIONS ABOUT THE LICENSES AND/OR CERTIFICATIONS THAT CRYSTAL OBTAINS,
PLEASE CONTACT A CRYSTAL REPRESENTATIVE AT ONE OF THE OPTIONS LISTED ON THE CONTACT INFORMATION SECTION
LOCATED ON PAGE 6.
THANK YOU FOR YOUR BUSINESS.
Rugged Servers Universal User Guide Page 28 of 28
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