Crystal RE0412 Hardware Manual

The most trusted provider for operational, deployable, and high reliability computing applications.

RE0412 Rugged Embedded Computer Hardware Guide

CRYSTAL GROUP INC.

©2015 BY CRYSTAL GROUP INC. ALL RIGHTS RESERVED.

ISO 9001:2008/AS9100C:2009

QMS CERTIFIED

DOC-00302 REV B

RE0412 Hardware Guide

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RE0412 Hardware Guide

Contents

After selecting a hyperlink, choose ALT and to jump back to original cursor position.

CONTENTS 2

THANK YOU 4

SAFETY 5

ADVISORIES 5

HANDLING PRECAUTIONS 6

BATTERY DISPOSAL 6

A. CONTACT INFORMATION 7

CUSTOMER SERVICE 7

TECHNICAL SUPPORT 7

B. PRODUCT INFORMATION 8

OVERVIEW 8

IDENTIFYING THE SERVER TYPE 8

SPECIFICATIONS 8

C. INSTALLING THE PRODUCT 10

GROUNDING 10

RACK MOUNTING PRECAUTIONS 10

INSTALLING IN AN EQUIPMENT RACK 11

D. OPERATING THE PRODUCT 11

CONNECTING TO THE POWER SOURCE 11

POWERING THE SERVER ON 11

E. MAINTAINING THE PRODUCT 12

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RE0412 Hardware Guide

DRIVER UPDATES 12

CHASSIS ACCESS 12

EXPANSION/RISER CARD REMOVAL AND
REPLACEMENT 15

HARD DRIVE REMOVAL AND REPLACEMENT 16

MEMORY REMOVAL AND

REPLACEMENT 17

F. TROUBLESHOOTING 18

AVAILABLE WARRANTY 19

CRYSTAL GROUP LIMITED WARRANTY 19

12

LEGAL INFORMATION 20

COPYRIGHTS AND TRADEMARKS 21

DISCLAIMERS 21

CERTIFICATIONS AND LICENSES 21

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We Thank You!

From all of us at Crystal Group Inc., THANK YOU for your purchase of the (RE0412). Our
customers are the lifeline that keeps Crystal going. That is why it is extremely important
to us that our customers are 100% satisfied with their product choice.

Crystal products are designed to provide superior performance and reliability in the
harshest environments. Our company is ISO-9001:2008/AS9100C:2009 certified to show
that we are dedicated to providing high quality products to our customers.

We are confident that this server will meet or exceed your expectations for what a
rugged industrial/military computer server should accomplish. If you have any questions
or concerns, please contact us at one of the options listed in the Contact Information
section on page 6.

RE0412 Hardware Guide

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Safety

Any service should be performed by qualified service personnel. Carefully follow all
advisories and instructions in this guide to avoid causing any bodily injury or damage to
the unit. This product does not contain any user serviceable parts.

ADVISORIES

Three types of advisories are used throughout this guide to emphasize important
information or to warn of potential hazards to the user or equipment. These advisories
each have a specific icon that will stand for one of the following: Note, Warning, or
Caution. An example of each is shown below:

NOTE

A note indicates important information that helps make better use of the equipment.

RE0412 Hardware Guide

WARNING

A warning indicates a potential for property damage, personal injury, or death.

CAUTION

Caution indicates potential damage to hardware or loss of data if instructions are not
followed.

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RE0412 Hardware Guide

HANDLING PRECAUTIONS

This product has components that may be damaged by electrostatic discharge (ESD).

Electrostatic Discharge (ESD)

To protect the equipment from electrostatic discharge, observe the following
precautions when handling or storing the equipment or its components:

1. Always use a grounded wrist strap at the workstation or ground frequently by touching
the metal chassis of the system before handling any components. The chassis must be
connected to an earth ground.

2. Use antistatic padding on all work surfaces.

3. Avoid static-inducing carpet areas.

4. Keep the electronic components in its static shield bag until ready to perform installation
or after removing it from the server.

5. Always handle the memory or expansion cards by the edges.

6. Do not touch the input/output connector pins.

BATTERY DISPOSAL

The following applies to any battery that might be on any board installed in the

equipment:

Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the m

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A Contact Information

Our technical personnel are acutely aware that downtime
experienced by a customer is a mission critical event. They excel at providing timely and
effective responses to any technical issues encountered in the field. Please contact us
with any questions or concerns by using one of the options below:

Customer Service Hours of Operation:

8:00 AM - 5:00 PM Monday through Friday Central Time.

Technical Support Assistance Availability:
7/24/365- 7 days a week; 24 hours a day; 365 days a year.

RE0412 Hardware Guide

After hours messaging service is available with a less than 30-minutes response
time.

Within the United States: 800-378-1636

International Number: 1+319-378-1636

Email Address: [e-mail]

Request a Form Under Tech Support:

http://www.crystalrugged.com

For Up-to-the-minute Crystal Products Information: http://www.crystalrugged.com

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