Crystal RE0412 Hardware Manual

The most trusted provider for operational, deployable, and high reliability computing applications.

RE0412 Rugged Embedded Computer Hardware Guide

CRYSTAL GROUP INC.

©2015 BY CRYSTAL GROUP INC. ALL RIGHTS RESERVED.

ISO 9001:2008/AS9100C:2009

QMS CERTIFIED

DOC-00302 REV B

RE0412 Hardware Guide

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RE0412 Hardware Guide

Contents

After selecting a hyperlink, choose ALT and to jump back to original cursor position.

CONTENTS 2

THANK YOU 4

SAFETY 5

ADVISORIES 5

HANDLING PRECAUTIONS 6

BATTERY DISPOSAL 6

A. CONTACT INFORMATION 7

CUSTOMER SERVICE 7

TECHNICAL SUPPORT 7

B. PRODUCT INFORMATION 8

OVERVIEW 8

IDENTIFYING THE SERVER TYPE 8

SPECIFICATIONS 8

C. INSTALLING THE PRODUCT 10

GROUNDING 10

RACK MOUNTING PRECAUTIONS 10

INSTALLING IN AN EQUIPMENT RACK 11

D. OPERATING THE PRODUCT 11

CONNECTING TO THE POWER SOURCE 11

POWERING THE SERVER ON 11

E. MAINTAINING THE PRODUCT 12

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RE0412 Hardware Guide

DRIVER UPDATES 12

CHASSIS ACCESS 12

EXPANSION/RISER CARD REMOVAL AND
REPLACEMENT 15

HARD DRIVE REMOVAL AND REPLACEMENT 16

MEMORY REMOVAL AND

REPLACEMENT 17

F. TROUBLESHOOTING 18

AVAILABLE WARRANTY 19

CRYSTAL GROUP LIMITED WARRANTY 19

12

LEGAL INFORMATION 20

COPYRIGHTS AND TRADEMARKS 21

DISCLAIMERS 21

CERTIFICATIONS AND LICENSES 21

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We Thank You!

From all of us at Crystal Group Inc., THANK YOU for your purchase of the (RE0412). Our
customers are the lifeline that keeps Crystal going. That is why it is extremely important
to us that our customers are 100% satisfied with their product choice.

Crystal products are designed to provide superior performance and reliability in the
harshest environments. Our company is ISO-9001:2008/AS9100C:2009 certified to show
that we are dedicated to providing high quality products to our customers.

We are confident that this server will meet or exceed your expectations for what a
rugged industrial/military computer server should accomplish. If you have any questions
or concerns, please contact us at one of the options listed in the Contact Information
section on page 6.

RE0412 Hardware Guide

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Safety

Any service should be performed by qualified service personnel. Carefully follow all
advisories and instructions in this guide to avoid causing any bodily injury or damage to
the unit. This product does not contain any user serviceable parts.

ADVISORIES

Three types of advisories are used throughout this guide to emphasize important
information or to warn of potential hazards to the user or equipment. These advisories
each have a specific icon that will stand for one of the following: Note, Warning, or
Caution. An example of each is shown below:

NOTE

A note indicates important information that helps make better use of the equipment.

RE0412 Hardware Guide

WARNING

A warning indicates a potential for property damage, personal injury, or death.

CAUTION

Caution indicates potential damage to hardware or loss of data if instructions are not
followed.

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RE0412 Hardware Guide

HANDLING PRECAUTIONS

This product has components that may be damaged by electrostatic discharge (ESD).

Electrostatic Discharge (ESD)

To protect the equipment from electrostatic discharge, observe the following
precautions when handling or storing the equipment or its components:

1. Always use a grounded wrist strap at the workstation or ground frequently by touching
the metal chassis of the system before handling any components. The chassis must be
connected to an earth ground.

2. Use antistatic padding on all work surfaces.

3. Avoid static-inducing carpet areas.

4. Keep the electronic components in its static shield bag until ready to perform installation
or after removing it from the server.

5. Always handle the memory or expansion cards by the edges.

6. Do not touch the input/output connector pins.

BATTERY DISPOSAL

The following applies to any battery that might be on any board installed in the

equipment:

Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the m

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A Contact Information

Our technical personnel are acutely aware that downtime
experienced by a customer is a mission critical event. They excel at providing timely and
effective responses to any technical issues encountered in the field. Please contact us
with any questions or concerns by using one of the options below:

Customer Service Hours of Operation:

8:00 AM - 5:00 PM Monday through Friday Central Time.

Technical Support Assistance Availability:
7/24/365- 7 days a week; 24 hours a day; 365 days a year.

RE0412 Hardware Guide

After hours messaging service is available with a less than 30-minutes response
time.

Within the United States: 800-378-1636

International Number: 1+319-378-1636

Email Address: [e-mail]

Request a Form Under Tech Support:

http://www.crystalrugged.com

For Up-to-the-minute Crystal Products Information: http://www.crystalrugged.com

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RE0412 Hardware Guide

Table

1

B Product Information

OVERVIEW

The Crystal RE0412 is a compact computer in a 3.13 10.76 wide by 8.63

chassis (see section Installing the Product for more information). The (RE0412) consists of
(carbon fiber chassis/enclosure, a power supply, an active motherboard, processor, memory,
and optimal storage).

IDENTIFYING THE SERVER TYPE

Server RE Form, Factor/Approx.

Size, Based on Existing

Key

RE0412 Rugged

Embedded

04 1 2

# of Slots in

Chassis (low

profile only

# of Drives;

(Internal)

SPECIFICATIONS

Mechanical 1U)

Height

Width

Depth

Weight less than 4.25 lbs. (1.93kg) without card

CPU

Intel i3 LGA1155 or i7 RPGA 988B

PROCESSOR, I3-3220, 3.3GHZ, DUAL CORE
W/HT, 3M, 55W, FCLGA1155, INTEL

PROCESSOR, MOBILE CORE I7-3610QE,

2.3GHZ/3.3GHZ TURBO, QUAD CORE, 1600MHZ,
6MB, FCPGA988, 45W, INTEL

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RE0412 Hardware Guide

Memory

Two (2) DDR-3 SDRAM 1066 MHz and
13333 MHz, SO-DIMM, @GB-8GB, 16GB
Capacity

Non-ECC memory

Expansion Slots

PCIe x16 low profile

Drives & I/O (9.5mm)

Cooling

Two (2) high speed fans, thermostatically
controlled

Power Supply

Option 1 (standard) 18-36VDC

AC adapter available

System Board

Intel mini-iTX motherboard, LGA1155 socket,
LAN, 2XUSB 3.0, 2XUSB 2.0, DVI-I, eSATA, HDMI,
Audio

G2 (RPGA 988), Mini-ITX, 3rd Gen Core
17/15/Celleron, 2X 1G Lan, 6X USB-2, 4X USB-3,
2X Sata 3G, DVI, HDMI, VGA, Audio, PCI-E X16,
AAEON, EMB-QM77

Software Compatibility

Accepts Windows 7, Windows 8, or Linux

Military Standards)

For a complete list of Military Standards visit the Crystal Group website at:

http://www.crystalrugged.com

Commercial Standards

Commercial standards are based on the National Electric Code (NFPA70- National Fire
Protection Association). Please visit the following link to learn more about the National Electric
Code standards:

http://www.nfpa.org

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C Installing the Product
GROUNDING

DC Version- input installations- use only approved copper connectors.

Reliable Grounding- reliable grounding of rack mounted equipment should be

maintained. Particular attention should be given to supply connections other than direct
connections to the branch circuit (e.g., use of power strips).

RE0412 Hardware Guide

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RE0412 Hardware Guide

D Operating the Product

CONNECTING TO A POWER SOURCE

Please see Section C- Installing the Product on page 9 for more information.

POWERING THE SERVER ON

After securely attaching the power connection, press the Power On/Off switch which will
be located on the front of the chassis configuration. A blue LED will illuminate when
power is applied (see Figure 1, page 12 for location of power switch and more
information about the RE0412 chassis.

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RE0412 Hardware Guide

E Maintaining the Product

Only qualified service personnel should attempt to open the RE0412 chassis

To protect the equipment from Electrostatic Damage (ESD), follow the proper
precautions at all times when handling the unit and its components. Please see

Electrostatic Discharge section on Page 5.

DRIVER UPDATES

Contact Technical Support at one of the options listed on page 6.

CHASSIS ACCESS

Removing the Cover

1. Make sure the RE0412 is powered off and the unit is disconnected from the power
source.

2. Remove the 4 HW-1501-038 (PAN HEAD 4-40 X 3/8) SS screws connecting the top cover
to the chassis using a Phillips screw driver.

3. Lift the cover to expose the interior of the chassis.

Note 2

Note 2

Note 2

Figure 1. Front View (RE0412)

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Note 2

RE0412 Hardware Guide

Power Connector

CHASSIS VIEWS:

,

PWR CONNECTOR

POWER CONNECTOR
MINI-CON-X 6382039G-

311

Power Switch

Figure 2. Front View (RE0412)

CRYSTAL P/N
EAC-00712/WHS-00728

PINOUT
PIN 1 DC (-)

PIN 2 DC (+)

PIN 3 GROUND

Power LED

Figure 3. Rear View (RE0412)

The images above may not depict the product received.

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NUMBER FUNCTION

1 KEYBOARD/MOUSE

2 PS/2

MOUSE

3 DVI

4 COM 2

5 DP2

6 HDMI

DPI-OPTICAL

7 USB LAN 1

8 USB

9 USB

10 LAN 2

11 USB

12 SATA PORT

13 AUDIO

Table 2

5

4

2

1

8 11

INPUT/OUTPUT (I/O) PORTS:

RE0412 Hardware Guide

7

10

13

3

Figure 4. I/O Ports (RE0412)

9

6

Mobile

12

CONNECTOR

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RE0412 Hardware Guide

A 19 V DC INPUT JACK

USB 3.0 PORTS

C DVI-I CONNECTOR

eSATA

CONNECTOR

LAN CONNECTOR

HIGH

-

CURRENT/FAST

Figure 5. I/O Ports (RE0412)

Desktop

Table 3

B

D

E HDMI CONNECTOR
F

G

CHARGING USB 2.0 PORTS

H DIGITAL/ANALOG LINE OUT

I MICROPHONE IN

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RE0412 Hardware Guide

EXPANSION/RISER CARD REMOVAL AND REPLACEMENT

Installing a plug-in expansion card requires an appropriate riser card. Contact a Crystal

Sales Representative or Technical Support if the system does not include a riser card.

Removing and Replacing the Plug-in Expansion/Riser Card

Disconnect power source to prevent injury.

Installing a plug-in expansion/riser card requires opening the (RE0412) cover; inserting
the card into the riser; replacing the card bracket; and disconnecting and reconnecting
the appropriate connectors.

Do not force the card. Forcing the card may result in equipment damage. If it does not
slide into place, check the alignment and try again.

Steps:

1. Turn the unit OFF and disconnect the unit from the power source.

2. Remove the chassis cover (see Removing the Cover on page 16).

3. The card cage is retained by three screws, two from the rear of the unit and one at the
end of the retention bar. Locate and loosen the screws. Carefully slide card cage forward
and lift from chassis.

4. Remove the corresponding expansion slot filler bracket if installed or remove card.

5. Align the expansion card with the riser slot and press the expansion card in firmly. Set the
plug-in cards into the riser card and attach using the pan head screws supplied with the
filler plate.

6. With the expansion card in place within the slot, install the screw and tighten to hold the
card in place.

7. Attach appropriate connectors.

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MEMORY REMOVAL AND REPLACEMENT

Removing and Replacing the Memory

Contact Crystal Technical Support before performing a memory upgrade. Use only
Crystal- approved memory for upgrades.

Do not force the DIMM. Forcing the DIMM may result in equipment damage. Check the
alignment and keying before installing.

For population order see the motherboard guide received or contact Technical Support.

Steps:

1. If removal is required, locate the memory card area and open both DIMM release levers
by placing one finger on each lever and pushing outward. See 5 on next page.

2. The DIMM will lightly pop out of the slot. Remove the old DIMM.

3. Check the orientation or key when adding new DIMM.

4. Press the DIMM into its slot evenly on both ends until it clicks into place. The DIMM
release levers will snap into place.

5. The DIMM is properly seated when the release levers have fully engaged.

RE0412 Hardware Guide

Figure 6. Installing DIMM

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RE0412 Hardware Guide

F Troubleshooting

CONTACT TECHNICAL SUPPORT

If any problems arise when using the product, please contact Technical Support at
one of the options listed on page 6. Before calling, please have the following
information available to help expedite assistance:

1. Unit serial number

2. Brief description of the problem

3. Brief explanation of the steps already taken to isolate and resolve the problem

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RE0412 Hardware Guide

Available Warranty

CRYSTAL GROUP LIMITED WARRANTY

Seller warrants to the Buyer that the products manufactured by it will be free from defects in material and

under this warranty shall be the repair or replacement of any part or parts which prove to be defective under
normal use and service within three (3) years from the date of delivery to the Buyer. To receive the benefits
of this warranty, the Buyer must return said allegedly defective part or pa
Iowa, or other location specified by Seller, within the time period set forth above. A warranty extension
contract is available if purchased, potentially extending the coverage to ten (10) years. Terms and
Conditions of the extension period are dictated in a separate agreement. Customer bears the risk of
loss or damage of equipment in transit from Buyer to Seller. The Buyer shall also pay the costs of shipping
and handling for any service other than Standard Ground

constitute a fulfillment of all liabilities of Seller with respect to this warranty. Buyer shall pay all costs of

procedure, or (b) if Seller reasonably determines that it is unable to resolve the defect by repair or
replacement, to refund the purchase price upon return of the defective item. The warranty period for repaired
or replaced components shall be the remainder of the original warranty period for the repaired or replaced
item. Specifically excluded from this warranty are any products not provided by Seller. Seller will however
horized by
Seller) to the extent that the Buyer agrees to purchase replacement parts or to the extent that an applicable
warranty replacement is available from the OEM of the part. Under no circumstances will this warranty apply
to any software products or preventative maintenance service.

THIS WARRANTY IS EXPRESSLY IN LIEU OF, AND BUYER EXPRESSLY WAIVES, ALL OTHER
WARRANTIES EXPRESSED OR IMPLIED BY STATUTE, USAGE, CUSTOM OF THE TRADE OR
OTHERWISE, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A

IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS
HEREBY EXPRESSLY EXCLUDED AND DISCLAIMED. SELLER NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT, ANY OTHER OBLIGATION OR LIABILITY IN

APPLY TO THIS COMPUTER PRODUCT OR ANY PART THEREOF WHICH HAS BEEN SUBJECT TO
ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE. THIS WARRANTY SHALL NOT APPLY
TO ANY PRODUCT FROM WHICH THE ORIGINAL SERIAL TAG HAS BEEN REMOVED. SELLER
MAKES NO WARRANTY WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT SUPPLIED
BY SELLER. BUYER AGREES THAT SELLER SHALL NOT BE LIABLE FOR ANY PROXIMATE,
CONSEQUENTIAL, PUNITIVE, SPECIAL OR INDIRECT DAMAGES OF ANY AMOUNT DUE TO ANY
CAUSE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, LOSS OF USE, COSTS OF DELAY,
AINST SELLER
FOR ANY CLAIM OF ANY KIND, INCLUDING BREACH OF WARRANTY, NEGLIGENCE, STRICT
LIABILITY IN TORT, OR PRODUCT LIABILITY, ANY DELAY IN MANUFACTURE OR DELIVERY OF
EQUIPMENT OR PRODUCT, OR FOR ANY FAILURE OF SELLER TO COMPLY WITH THIS
AGREEMENT SHALL BE THE REPAIR OR REPLACEMENT OF THE PRODUCTS AS PROVIDED
HEREIN. (REVISED 1)

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RE0412 Hardware Guide

Legal Information

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUDIE ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE
ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE
INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE.
IF UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CRYSTAL
REPRESENTATIVE FOR A COPY.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS

EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE
PRACTICE.

IN NO EVENT SHALL CRYSTAL GROUP INC., OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE
TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS GUIDE, EVEN IF CRYSTAL OR ITS SUPPLIERS HAVE
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and
can radiate radio-frequency energy and, if not installed and used in accordance with the instruction guide, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in
which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this guide generates and may
radiate radio-frequency energy.
with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device
in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable
protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a
particular installation.

CRYSTAL AND ALL NAMED SUPPLIERS DISCLAIM ALL WARRANTIES,

requirements for Class A or Class B digital devices. In that event, the right to use the equipment may be limited by FCC regulations,
and correction of any interference to radio or television communications .

To determine whether the equipment is causing interference, turn off the equipment. If the interference stops, it was probably
caused by the Crystal equipment or one of its peripheral devices. If the equipment causes interference to radio or television
reception, try to correct the interference by using one or more of the following measures:

erference stops.

the television or radio is on circuits controlled by different circuit breakers or fuses).

This Hardware Guide contains information to install, operate, and use the referenced product(s) manufactured or distributed by
Crystal Group Inc.

The information contained in this document is provided for reference only. Crystal Group Inc. does not assume any liability arising
out of the application or use of the information or products described herein. This guide may contain or reference information and
products protected by copyrights or patents and it does not convey any license under the patent rights of Crystal Group Inc., nor the
rights of others.

Crystal and the Crystal Logo are trademarks of Crystal Group Inc. or its affiliates in the U.S. and other countries. Third party
trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Crystal and any other company.

from the television or radio (that is, making certain the equipment and

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RE0412 Hardware Guide

COPYRIGHTS AND TRADEMARKS

THIS HARDWARE GUIDE IS COPYRIGHT © 2013 BY CRYSTAL GROUP INC. ALL RIGHTS RESERVED.

DISCLAIMERS

NOT ALL CHASSIS SUPPORT JONATHAN RAIL ATTACHMENTS.

NOT ALL CHASSIS SUPPORT CRYSTAL SLIDES.

ONCE CUSTOMER OPENS COVER OF CHASSIS; IF THE MEMORY SLOTS OR CARDS ARE SEALED OR HAVE ADHESIVE ON THEM, CALL
TECHNICAL SUPPORT. DO NOT ATTEMPT TO REMOVE THE HUMIDITY KITS OR RTV FROM THE BOARD.

DUE TO SPECIFIC OR CUSTOMIZED PRODUCTS IMAGES PRESENTED IN THIS HARDWARE GUIDE MAY NOT DEPICT THE PRODUCT
THE CUSTOMER HAS RECEIVED.

CERTIFICATIONS AND LICENSES

EACH PRODUCT MANUFACTURED WITHIN CRYSTAL GROUP INC., IS MARKED WITH THE APPROPRIATE CERTIFICATION OR LICENSE
SYMBOLS THAT APPLY. IF THERE ARE ANY QUESTIONS ABOUT THE LICENSES AND/OR CERTIFICATIONS THAT CRYSTAL OBTAINS,
PLEASE CONTACT A CRYSTAL REPRESENTATIVE AT ONE OF THE OPTIONS LISTED ON THE CONTACT INFORMATION SECTION
LOCATED ON PAGE 6.

THANK YOU FOR YOUR BUSINESS.

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RE0412 Hardware Guide

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