RCS1921R Rugged Router
User Guide
The most trusted provider for operational, deployable, and high reliability computing applications.
CRYSTAL GROUP INC.
ISO 9001:2008 &
©2015 BY CRYSTAL GROUP INC. ALL RIGHTS RESERVED.
AS9100C:2009 CERTIFIED QMS
DOC-00322 REV C
RCS1921R Rugged Router
CONTENTS
TABLE OF CONTENTS
CONTENTS ............................................................................................................................. 1
WE THANK YOU ..................................................................................................................... 3
SAFETY .................................................................................................................................. 4
After selecting a hyperlink, choose ALT and to jump back to original cursor position.
ADVISORIES ....................................................................................................................................4
HANDLING PRECAUTIONS ...............................................................................................................5
ELECTROSTATIC DISCHARGE (ESD) ...................................................................................................5
BATTERY DISPOSAL .........................................................................................................................5
A CONTACT INFORMATION ................................................................................................. 6
CUSTOMER SERVICE HOURS OF OPERATION ....................................................................................6
TECHNICAL SUPPORT ASSISTANCE AVAILABILITY .............................................................................6
B PRODUCT INFORMATION ................................................................................................. 7
OVERVIEW .....................................................................................................................................7
SPECIFICATIONS ..............................................................................................................................7
C INSTALLING THE PRODUCT ............................................................................................... 9
GROUNDING ..................................................................................................................................9
RACK MOUNTING PRECAUTIONS ....................................................................................................9
INSTALLING THE PRODUCT IN AN EQUIPMENT RACK ..................................................................... 10
RCS1921R User Guide Page 1 of 18
RCS1921R Rugged Router
D OPERATING THE PRODUCT ............................................................................................. 12
CONNECTING TO A POWER SOURCE .............................................................................................. 12
POWERING THE ROUTER ON ......................................................................................................... 12
E MAINTAINING THE PRODUCT ......................................................................................... 13
DRIVER UPDATES .......................................................................................................................... 13
CHASSIS ACCESS ........................................................................................................................... 13
CHASSIS VIEWS ............................................................................................................................. 14
F TROUBLESHOOTING ....................................................................................................... 15
AVAILABLE WARRANTY ....................................................................................................... 16
CRYSTAL GROUP LIMITED WARRANTY ........................................................................................... 16
LEGAL INFORMATION .......................................................................................................... 17
DISCLAIMERS ....................................................................................................................... 18
CERTIFICATIONS AND LICENSES ........................................................................................... 18
RCS1921R User Guide Page 2 of 18
RCS1921R Rugged Router
WE THANK YOU!
From all of us at Crystal Group Inc., THANK YOU for your purchase of the RCS1921R Router. Our
customers are the lifeline that keeps Crystal going. That is why it is extremely important to us
that our customers are 100% satisfied with their product choice.
Crystal products are designed to provide superior performance and reliability in the harshest
environments. Our company is ISO 9001:2008 and AS9100C:2009 certified QMS to show that
we are dedicated to providing high quality products to our customers.
We are confident that this router will meet or exceed your expectations. If you have any
questions or concerns, please contact us at one of the options listed in the Contact Information
section on page 6.
RCS1921R User Guide Page 3 of 18
SAFETY
Any service should be performed by qualified service personnel. Carefully follow all advisories
and instructions in this user guide to avoid causing any bodily injury or damage to the unit. This
product does not contain any user serviceable parts.
ADVISORIES
Three types of advisories are used throughout this user guide to emphasize important
information or to warn of potential hazards to the user or equipment. These advisories each
have a specific icon that will stand for one of the following: Note, Warning, or Caution. An
example of each is shown below:
RCS1921R Rugged Router
NOTE
A note indicates important information that helps make better use of the equipment.
WARNING
A warning indicates a potential for property damage, personal injury, or death.
CAUTION
Caution indicates potential damage to hardware or loss of data if instructions are not
followed.
RCS1921R User Guide Page 4 of 18
RCS1921R Rugged Router
HANDLING PRECAUTIONS
This product has components that may be damaged by electrostatic discharge (ESD).
ELECTROSTATIC DISCHARGE (ESD)
To protect the equipment from electrostatic discharge, observe the following precautions when
handling or storing the equipment or its components:
1. Always use a grounded wrist strap at the workstation or ground frequently by touching
the metal chassis of the system before handling any components. The chassis must be
connected to an earth ground.
2. Use antistatic padding on all work surfaces.
3. Avoid static-inducing carpet areas.
4. Keep the electronic components in its static shield bag until ready to perform
installation or after removing it from the router.
5. Always handle the memory or expansion cards by the edges.
6. Do not touch the input/output connector pins.
BATTERY DISPOSAL
The following applies to any battery that might be on any board installed in the RCS1921R
Router equipment:
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the m
RCS1921R User Guide Page 5 of 18
A CONTACT INFORMATION
Our technical personnel are acutely aware that downtime experienced by a
customer is a mission critical event. They excel at providing timely and effective responses to
any technical issues encountered in the field. Please contact us with any questions or concerns
by using one of the options below:
CUSTOMER SERVICE HOURS OF OPERATION:
8:00 AM - 5:00 PM Monday through Friday Central Time.
TECHNICAL SUPPORT ASSISTANCE AVAILABILITY:
7/24/365- 7 days a week; 24 hours a day; 365 days a year.
RCS1921R Rugged Router
support of
After hours messaging service is available with a less than 30-minutes response time.
Within the United States: 800-378-1636
International Number: 1+319-378-1636
Email Address: support@crystalrugged.com
Request a Form Under Tech Support:
http://www.crystalrugged.com
For Up-to-the-minute Crystal Products Information: http://www.crystalrugged.com
RCS1921R User Guide Page 6 of 18
RCS1921R Rugged Router
B PRODUCT INFORMATION
OVERVIEW
The Crystal RCS1921R Router is a compact one rack unit (R/U) router in a 1.75
16. wide by 13 is designed for rack mount enclosure (see
section Installing the Product for more information) or used as a stand-alone unit. The
RCS1921R Router consists of an aluminum chassis/enclosure, a power supply, and options for
expansion module(s).
SPECIFICATIONS
Mechanical 1U)
Height (4.45 cm)
Width (41.9 cm)
Depth (33 cm)
Weight 12 lbs. (5.4 kg) without modules
Electromagnetic Interference (EMI)
And Environmental Compliance
Environmental kits available for shock,
vibration, EMI and humidity.
Expansion Slots
Option 1 2 single wide EHWIC slots
Option 2 1 double wide EHWIC slot
Cooling
High Speed, High Volume Fans (2)
RCS1921R User Guide Page 7 of 18
RCS1921R Rugged Router
Mounting Options
Option 1 (standard) Crystal Slides
Option 2 Fixed Mount, Front and rear
Power Supply Options
Option 1 (standard) 120/240 VAC
Military Standards)
For a complete list of Military Standards visit the Crystal Group website at:
http://www.crystalrugged.com
Commercial Standards
Commercial standards are based on the National Electric Code (NFPA70- National Fire
Protection Association). Please visit the following link to learn more about the National Electric
Code standards:
http://www.nfpa.org
RCS1921R User Guide Page 8 of 18
C INSTALLING THE PRODUCT
GROUNDING
AC Version- to ensure a good earth ground, the RCS1921R Router should be used with a
UL listed three-conductor power cord connected to a three-conductor grounded power
source.
Reliable Grounding- reliable grounding of rack mounted equipment should be
maintained. Particular attention should be given to supply connections other than
direct connections to the branch circuit (e.g., use of power strips). Please see Figure 4
on page 14 for an example image of a ground stud.
RACK MOUNTING PRECAUTIONS
RCS1921R Rugged Router
To prevent bodily injury when mounting or servicing this unit in a rack, special
precautions must be taken to ensure that the system remains stable. The following
guidelines are provided to ensure personal safety:
If using an equipment rack, make sure to securely bolt the rack frame to the floor or
vehicle.
Elevated Operating Ambient Temperature- if installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack contents may be greater than
room ambient. Therefore, consideration should be given to installing the equipment in
an environmentally compatible rack with the manufacturer's maximum rated ambient
temperature.
Reduced Air Flow- installation of the equipment in a rack should be such that the air
flow is not restricted.
Mechanical Loading- mounting of the equipment in the rack should be such that a
hazardous condition is not created due to uneven mechanical loading.
Circuit Overloading- consideration should be given to how the equipment will be
connected to a supply circuit and the effect that the loading of circuits might have on
overcurrent protection and supply wiring. Appropriate consideration of the equipment
ratings should be used when addressing this concern.
All electrical wiring should be in accordance with the National Electric Code, or
prevailing Military Standards.
RCS1921R User Guide Page 9 of 18
RCS1921R Rugged Router
Figure 1
Figure 1
: Fixed Mounting Brackets
INSTALLING THE PRODUCT IN AN EQUIPMENT RACK
Using Fixed Mounting Brackets
To install RCS1921R Router with fixed mounting brackets in an equipment rack, complete the
steps and see Figure 1 below:
1. Line up eight holes on the sides of the rear mounting brackets with eight holes on the sides
of the chassis and secure with 16 (eight per side) 8-32 x 0 ee #2 in
Figure 1).
It may not be possible to line up all holes. If more than three holes do not line up on
each side, please contact Technical Support.
2. Line up four holes on the front mounting ears at the desired level on the front of the
equipment rack, and attach to the rack using four (two per side) 10-32 x 0
provided (see #3 in Figure 1).
3. Line up four holes on the rear mounting ears at the desired level on the rear of the
equipment rack, and attach to the rack using four (two per side) 10-32 x 0 rack screws
provided (see #4 in Figure 1).
Table 1
Fixed Mounting Brackets Parts List
ITEM DESCRIPTION
1 MOUNTING EAR, EXTENDED SLOT
2 SCREW, 8-32 X 0.375", 82D PHL FH, SS
3 SCREW, PHIL TRUSS HEAD 10-32 X 0.75"
4 SCREW, PHIL TRUSS HEAD 10-
RCS1921R User Guide Page 10 of 18
RCS1921R Rugged Router
Crystal
Slides Parts List
Figure 2
Not al
l c
hassis support
Crystal Slides
Table
2
Figure
2. Crystal Slides
Using Crystal Slides
To install RCS1921R Router with Crystal Slides in an equipment rack, complete the following
steps and see Figure 2 below:
1. Loosen adjuster screws.
2. Line up the top and bottom holes on the front & rear mounting ears at the desired level of
the equipment rack, and attach to the rack using four (two per side) 10-32 x 0.50
screws provided (see #1, #2 and #5 in Figure 2).
It may not be possible to line up all holes. If more than three holes do not line up,
please contact Technical Support.
3. Tighten adjuster screws.
4. Line up the router side slots with the slides and gently push to install in the rack.
5. To secure the router when transporting or when extension of router is not necessary, screw
two 10-32 x 0 to the middle hole of the front bracket ears (see #1 and #4).
ITEM DESCRIPTION
FRONT MOUNTING EAR, SLIDE
1
2 REAR MOUNTING EAR, SLIDE
3 GUIDEBAR, T-SLOT SLIDE
4 SCREW, PHIL TRUSS HEAD 10-
5 SCREW, PHIL TRUSS HEAD 10-
6 SCREW, 8-32 X 0.375 FHD 82D, SS
RCS1921R User Guide Page 11 of 18
RCS1921R Rugged Router
D OPERATING THE PRODUCT
If the RCS1921R Router is part of a rack configuration, refer to the rack guide for
more information on connecting to a power source.
CONNECTING TO A POWER SOURCE
Please see Section C- Installing the Product on page 9 for more information.
POWERING THE ROUTER ON
After securely attaching the power connection, press the Power On/Off router which will be
located on either the front or the back of the chassis depending on the specific configuration. A
blue LED will illuminate when power is applied (see Figure 4, page 14 for location of power
switch and more information about the RCS1921R Router chassis).
RCS1921R User Guide Page 12 of 18
RCS1921R Rugged Router
E MAINTAINING THE PRODUCT
Only qualified service personnel should attempt to open the RCS1921R Router chassis.
There are no user serviceable parts inside.
To protect the equipment from Electrostatic Damage (ESD), follow the proper
precautions at all times when handling the unit and its components. Please see
Electrostatic Discharge section on Page 5.
DRIVER UPDATES
Contact Technical Support at one of the options listed on page 6.
CHASSIS ACCESS
Removing the Cover
1. Make sure the RCS1921R Router is powered off and the unit is disconnected from the power
source.
2. Remove the screws connecting the top cover to the chassis using a Phillips screw driver.
3. Lift the cover to expose the interior of the chassis.
RCS1921R User Guide Page 13 of 18
RCS1921R Rugged Router
CONSOLE PORT
POWER SWITCH
POWER INPUT
USB 2
POWER CORD, LINE, 115V, 18AWG, 12',STANDARD,
COVER
CHASSIS VIEWS:
NON QUICKCONNECTPOWER
STATUS INDICATORS
V13301-PENCOM, SCREW, PHIL
FHD 100D 4-40 X
Figure 3. Front View RCS1921R Router
AUX PORT
RESET
GROUND STUD
Figure 4. Rear View RCS1921R Router
The images above may not depict the product received.
RCS1921R User Guide Page 14 of 18
F TROUBLESHOOTING
CONTACT TECHNICAL SUPPORT
If any problems arise when using the product, please contact Technical Support at one of the
options listed on page 6. Before calling, please have the following information available to help
expedite assistance:
1. Unit serial number
2. Brief description of the problem
3. Brief explanation of the steps already taken to isolate and resolve the problem
RCS1921R Rugged Router
RCS1921R User Guide Page 15 of 18
AVAILABLE WARRANTY
CRYSTAL GROUP LIMITED WARRANTY
Seller warrants to the Buyer that the products manufactured by it will be free from defects in material and workmanship
the repair or replacement of any part or parts which prove to be defective under normal use and service within five (5)
years from the date of delivery to the Buyer. To receive the benefits of this warranty, the Buyer must return said
time period set forth above. A warranty extension contract is available if purchased, potentially extending the coverage
to ten (10) years. Terms and Conditions of the extension period are dictated in a separate agreement. Customer bears
the risk of loss or damage of equipment in transit from Buyer to Seller. The Buyer shall also pay the costs of shipping
and handling for any service other than Standard Ground or Air Transport
destination. Correction by Seller of the defects in the manner provided above shall constitute a fulfillment of all
liabilities of Seller with respect to this warranty. Buyer shall pay all costs of removal of any part or parts and
RCS1921R Rugged Router
sole obligation under this warranty shall be
or other location specified by Seller, within the
option, the defective component in accordance with the above procedure, or (b) if Seller reasonably determines that it
is unable to resolve the defect by repair or replacement, to refund the purchase price upon return of the defective item.
The warranty period for repaired or replaced components shall be the remainder of the original warranty period for
the repaired or replaced item. Specifically excluded from this warranty are any products not provided by Seller. Seller
will however provide the labor to remove, install, and test excluded produ
by Seller) to the extent that the Buyer agrees to purchase replacement parts or to the extent that an applicable warranty
replacement is available from the OEM of the part. Under no circumstances will this warranty apply to any software
products or preventative maintenance service.
THIS WARRANTY IS EXPRESSLY IN LIEU OF, AND BUYER EXPRESSLY WAIVES, ALL OTHER WARRANTIES EXPRESSED OR
IMPLIED BY STATUTE, USAGE, CUSTOM OF THE TRADE OR OTHERWISE, INCLUDING THE WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS HEREBY
EXPRESSLY EXCLUDED AND DISCLAIMED. SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO
ASSUME FOR IT, ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THE SALE OF THIS COMPUTER
BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE. THIS WARRANTY SHALL NOT APPLY TO
ANY PRODUCT FROM WHICH THE ORIGINAL SERIAL TAG HAS BEEN REMOVED. SELLER MAKES NO WARRANTY
WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT SUPPLIED BY SELLER. BUYER AGREES THAT SELLER SHALL
NOT BE LIABLE FOR ANY PROXIMATE, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INDIRECT DAMAGES OF ANY AMOUNT
DUE TO ANY CAUSE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, LOSS OF USE, COSTS OF DELAY, ETC.
OLE AND EXCLUSIVE REMEDY AGAINST SELLER FOR ANY CLAIM OF ANY
KIND, INCLUDING BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT, OR PRODUCT LIABILITY, ANY
DELAY IN MANUFACTURE OR DELIVERY OF EQUIPMENT OR PRODUCT, OR FOR ANY FAILURE OF SELLER TO COMPLY
WITH THIS AGREEMENT SHALL BE THE REPAIR OR REPLACEMENT OF THE PRODUCTS AS PROVIDED HEREIN. (REVISED
1)
RCS1921R User Guide Page 16 of 18
RCS1921R Rugged Router
LEGAL INFORMATION
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS USER GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS USER GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF UNABLE TO LOCATE THE SOFTWARE LICENSE OR
LIMITED WARRANTY, CONTACT YOUR CRYSTAL REPRESENTATIVE FOR A COPY.
ALL FAULTS. CRYSTAL AND ALL NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING,
USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CRYSTAL GROUP INC., OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE
THIS USER GUIDE, EVEN IF CRYSTAL OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency
energy and, if not installed and used in accordance with the instruction user guide, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the
interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this user guide generates and may radiate
radio-frequency energy.
television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the
specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a
residential installation. However, there is no guarantee that interference will not occur in a particular installation.
Class A or Class B digital devices. In that event, the right to use the equipment may be limited by FCC regulations, and correction of any
interference to radio or television communications e.
To determine whether the equipment is causing interference, turn off the equipment. If the interference stops, it was probably caused by the
Crystal equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the
interference by using one or more of the following measures:
ent farther away from the television or radio.
from the television or radio (that is, making certain the equipment and the
television or radio is on circuits controlled by different circuit breakers or fuses).
This user guide contains information to install, operate, and use the referenced product(s) manufactured or distributed by Crystal Group Inc.
The information contained in this document is provided for reference only. Crystal Group Inc. does not assume any liability arising out of the
application or use of the information or products described herein. This user guide may contain or reference information and products
protected by copyrights or patents and it does not convey any license under the patent rights of Crystal Group Inc., nor the rights of others.
Crystal and the Crystal Logo are trademarks of Crystal Group Inc. or its affiliates in the U.S. and other countries. Third party trademarks
mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Crystal
and any other company.
g with FCC requirements for
RCS1921R User Guide Page 17 of 18
DISCLAIMERS
NOT ALL CHASSIS SUPPORT JONATHAN RAIL ATTACHMENTS.
NOT ALL CHASSIS SUPPORT CRYSTAL SLIDES.
ONCE CUSTOMER OPENS COVER OF CHASSIS; IF THE MEMORY SLOTS OR CARDS ARE SEALED OR HAVE ADHESIVE ON THEM, CALL
TECHNICAL SUPPORT. DO NOT ATTEMPT TO REMOVE THE HUMIDITY KITS OR RTV FROM THE BOARD.
DUE TO SPECIFIC OR CUSTOMIZED PRODUCTS IMAGES PRESENTED IN THIS USER GUIDE MAY NOT DEPICT THE PRODUCT THE
CUSTOMER HAS RECEIVED.
CERTIFICATIONS AND LICENSES
EACH PRODUCT MANUFACTURED WITHIN CRYSTAL GROUP INC., IS MARKED WITH THE APPROPRIATE CERTIFICATION OR LICENSE
SYMBOLS THAT APPLY. IF THERE ARE ANY QUESTIONS ABOUT THE LICENSES AND/OR CERTIFICATIONS THAT CRYSTAL OBTAINS,
PLEASE CONTACT A CRYSTAL REPRESENTATIVE AT ONE OF THE OPTIONS LISTED ON THE CONTACT INFORMATION SECTION LOCATED
ON PAGE 6.
RCS1921R Rugged Router
THANK YOU FOR YOUR BUSINESS.
RCS1921R User Guide Page 18 of 18
Loading...