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This warranty against manufacturing defects is given by TDJ Australia Pty Ltd ACN 006
385 191). Our contact details are set out in clause 2.7.
1. Consumer guarantee
1.1 Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major (description
according to Australian Consumer Laws) failure and compensation for any other
reasonably foreseeable (description according to Australian Consumer Laws) loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to
meet manufacturers specifications and the failure does not amount to a major failure.
1.2 To the extent we are able, we exclude all other conditions, warranties and obligations
which would otherwise be implied.
2. Warranty against defects
2.1 This Warranty is in addition to and does not limit, exclude or restrict your rights under
the Competition and Consumer Act 2010 (Australia) or any other mandatory protection
laws that may apply. Consumer guarantees are a set of rules that apply to goods and
services purchased by consumers under the Australian Consumer Law (ACL).
These rules set out the circumstances under which a business is required to provide a
consumer with a remedy.
The consumer guarantees automatically apply regardless of any voluntary or extended
warranty given by a seller or manufacturer of goods and services, or if such a warranty
has expired.
2.2 We warrant our goods to be free from defects in materials and workmanship for the
warranty period from the date of original sale (or another period we agree to in writing).
Subject to our obligations under clause 1.2, we will at our option, either repair or replace
goods which we are satisfied do not meet manufacturers specifications. We warrant any
replacement parts for the remainder of the period of warranty for the goods into which
they are incorporated.
2.3 To the extent permitted by law, our sole liability for breach of a condition, warranty or
other obligation implied by law is limited (a) in the case of goods we supply, to any one
of the following as we decide - (i) the replacement of the goods or the supply of
equivalent goods; (ii) the repair of the goods; (iii) the cost of repairing the goods or of
acquiring equivalent goods; (b) in the case of services we supply, to any one of the
following as we decide – (i) the supplying of the services again; (ii) the cost of having
the services supplied again.
2.4 For repairs outside the warranty period, we warrant our repairs to be free from
defects in materials and workmanship for three months from the date of the original
repair. We agree to re-repair or replace (at our option) any materials or workmanship
which we are satisfied do not meet manufacturers specifications.
2.5 We warrant that we will perform services with reasonable care and skill and agree to
investigate any complaint regarding our services made in good faith. If we are satisfied
that the complaint is justified, and as our sole liability to you under this warranty (to the
extent permitted at law), we agree to supply those services again at no extra charge to
you.
2.6 To make a warranty claim you must before the end of the applicable warranty period,
at your own cost, return the goods you allege do not meet manufacturers specifications,
provide written details of the alleged defect, and give us an original or copy of the
purchase receipt, sales invoice or some other evidence showing details of the transaction.
2.7 Send your claim to: TDJ Australia PTY LTD. 78 Mills Road, Braeside Melbourne
Victoria 3195, Australia,
TEL: 03 8587 8898 FAX: 03 8587 8866
Email: tdj-service-team@tdj.com.au
2.8 If we determine that your goods do not meet manufacturers specifications, we will
pay for the cost of returning the repaired or replaced goods to you. If we find your goods
meet manufacturers specifications and no major defect is found, we will contact you to
arrange the return of the goods at your expense.
3. What this warranty does not cover
3.1 This warranty will not apply in relation to: (a) goods modified or altered in any way;
(b) defects and damage caused by use with non Standard Communications products;
(c) repairs performed other than by our authorized service team; (d) defects or damage
resulting from misuse, accident, impact or neglect; (e) goods improperly installed or
used in a manner contrary to the relevant instruction manual; or (f) goods where the
serial number has been removed or made illegal.
4. Warranty period
4.1 We provide the following warranty on Crystal Mobile products. No repair or
replacement during the warranty period will renew or extend the warranty period past the
period from original date of purchase.
This products warranty period is 2 years from date of purchase
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