Cryoport SMARTPAK II Instruction Manual

SMARTPAK II® COMMUNICATION RESET INSTRUCTIONS

FORM-1036 Rev. A DCN-1163 Effective Date: 04/07/2021

SCIENCE. LOGISTICS. CERTAINTY.

SMARTPAK II

Default configuration of the Smartpak II® is to record and transmit sensor data at 5-minute and 60-minute
intervals, respectively when it is connected to a stable cellular network. The Smartpak II® device can be
effectively reset per the instructions below.

®

COMMUNICATION RESET INSTRUCTIONS

ADVANCED THERAPY SHIPPER™

STEP 1

Continuously tap and release the touch sensitive button at the frequency of one tap per 3 seconds until the
Network LED light turns on — regardless of what the color is (Red or Green). It should take approximately 5
taps for the Network LED light to turn on.

Network LED Light

Touch
Sensitive
Button

STEP 2

Wait to see a solid Green LED light. After 5 minutes, refresh your Live View™ link. The queued-up data should
fully be displayed up to the timestamp you executed in Step 1.

PLEASE NOTE: The Network LED light may be “blinking” RED. The blinking could last up to one minute
(depending on the cellular coverage condition) before it changes to a solid Green.

IF THE DRY SHIPPER DOES NOT EMIT VAPOR WHEN PLUG IS REMOVED

PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY, BY CALLING [phone] OR EMAIL [e-mail]