CRUX CDZD1002 Owner Manual

Sous Vide Professional Style Cooker

Instruction Manual

Designed & Engineered in New York City

Styled for Life

Table of Contents

Important Safeguards ................................................................................................................ 4-6

Additional Important Safeguards ..........................................................................................7-8

Grounded 3-Conductor Plug .......................................................................................................8

Notes on the Cord ............................................................................................................................8

Plasticizer Warning ...........................................................................................................................9

Electric Power.....................................................................................................................................9

Life is Busy ...........................................................................................................................................9

Getting to Know Your CRUX Sous Vide Cooker ............................................................... 10

LED Display with Touchscreen Digital Controls ................................................................. 11

Start Up Guide with Temperature and Time Chart ....................................................12-17

Before Using for the First Time ................................................................................................ 18

Sous Vide Assembly ...................................................................................................................... 19

Operating Instructions ........................................................................................................... 20-21

Auto Shut-Off ................................................................................................................................... 21

Hints & Tips for Sous Vide Cooking ....................................................................................... 22

USDA Cooking Guidelines .......................................................................................................... 23

User Maintenance Instructions ................................................................................................. 23

Care & Cleaning Instructions .................................................................................................... 23

Descaling ........................................................................................................................................... 23

Storing Instructions ....................................................................................................................... 24

Troubleshooting .............................................................................................................................. 25

Warranty ......................................................................................................................................26-27

3

IMPORTANT SAFEGUARDS

WARNING: When using electrical appliances, basic safety precautions
should always be followed, including the following:

1. READ ALL INSTRUCTIONS.

2. CAUTION: The heating elements and removable stainless steel
sleeve get hot during and after use. Do not touch any metal surface.
The cooking container, water bath, and food pouches get hot
during use. Use oven mitts or tongs when handling. Allow the Sous
Vide Cooker to cool before emptying the water bath.

3. To protect against electrical shock do not immerse cord or plugs
in water or other liquid.

4. This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities,
or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.

5. Close supervision is necessary when any appliance is used by or
near children.

6. Unplug from outlet when not in use and before cleaning. Allow to
cool before putting on or taking off parts.

7. Do not operate any appliance with a damaged cord or plug or after
the appliance malfunctions, or has been damaged in any manner.
Bring it to a qualified technician for examination, repair or for
electrical or mechanical adjustment.

4

8. The use of accessory attachments not recommended by the
appliance manufacturer may cause injuries.

9. Do not use outdoors.

10. Do not let cord hang over edge of table or counter, or touch
hot surfaces.

11. Do not place on or near a hot gas or electric burner, or in a
heated oven.

12. To disconnect, press the START/STOP button, then remove plug
from wall outlet.

13. The Sous Vide Cooker is used to cook food only. Do not use
appliance for other than intended use.

14. This Sous Vide Cooker is not intended to be operated by means of
an external timer or separate remote control system

15. Never immerse the Sous Vide Cooker beyond the MAX water level
mark. DO NOT immerse the LED display or handle. If the Sous Vide
Cooker or any of these areas is submerged, immediately unplug the
unit and contact customer service for assistance.

16. Food should be sealed in quality, heavy-duty zippered bags, special
sous vide bags or canning jars before cooking in the hot water bath.

17. Time and temperature are critical in the cooking process because
some bacteria can grow in food in the absence of oxygen and
produce toxins. If food will not be consumed within 4 hours after
sous vide cooking, cook until the food is pasteurized, or freeze for
later use.

5

18. Extreme caution must be used when moving an appliance
containing hot oil or other hot liquids.

19. Never operate the Sous Vide Cooker without the stainless steel
sleeve securely locked over the heating elements.

20. Never operate the Sous Vide Cooker unless it is securely clamped
to a sturdy vessel, such as a stock pot.

21. This Sous Vide Cooker is designed to be used to heat water only.

FOR HOUSEHOLD USE

ONLY

SAVE THESE

INSTRUCTIONS

6

ADDITIONAL IMPORTANT

SAFEGUARDS

CAUTION HOT SURFACES: This appliance generates heat and escaping

steam during use. Proper precautions must be taken to prevent the risk
of burns, fires or other injury to persons or damage to property.

1. A person who has not read and understood all operating and safety
instructions is not qualified to operate this appliance. All users of
this appliance must read and understand this instruction manual
before operating or cleaning this appliance.

2. If this appliance falls or accidentally becomes immersed in
water, unplug it from the wall outlet immediately. Do not reach

into the water!

3. When using this appliance, provide adequate air space above and
on all sides for air circulation. Do not operate this appliance while it
is touching or near curtains, wall coverings, clothing, dishtowels or
other flammable materials.

4. Do not leave this appliance unattended during use.

5. If this appliance begins to malfunction during use, immediately
unplug the cord. Do not use or attempt to repair a malfunctioning
appliance!

6. The cord to this appliance should be plugged into a 120V AC
3-prong electrical wall outlet.

7. Do not use this appliance in an unstable position. The working area
must be flat and level.

7

8. Be careful when lifting the Sous Vide Cooker out of the hot water
bath after cooking. Always lift the unit away from you as both the
water bath and the unit are hot and can result in serious burns.
Never place your face over the hot water bath or the unit.

9. Unplug the unit when not in use and before cleaning. Allow the
Sous Vide Cooker to cool before putting on or taking off parts
to clean.

10. The Sous Vide Cooker should NEVER contact food directly.
Food products should NEVER come in contact with water bath.
Food must be vacuum-sealed, heat sealed, or zip locked before
use with the Sous Vide Cooker. Liquid food products like juice,
soup or milk products need to be bagged or sealed in jars for
sous vide cooking.

GROUNDED 3-CONDUCTOR PLUG

This appliance is equipped with a grounded-type 3-wire cord (3-prong
plug). This plug will only fit into an electrical outlet made for a 3-prong
plug. This is a safety feature. If the plug should fail to fit the outlet,
contact an electrician to replace the obsolete outlet. Do not attempt
to defeat this safety feature.

NOTES ON THE CORD

The provided short power-supply cord (or detachable power-supply
cord) should be used to reduce the risk resulting from becoming
entangled in or tripping over a longer cord. Do not use an extension
cord with this product.

8

PLASTICIZER WARNING
CAUTION: To prevent Plasticizers from migrating from the finish of

the counter top or table top or other furniture, place NON-PLASTIC
coasters or place mats between the appliance and the finish of the
counter top or table top. Failure to do so may cause the finish to
darken; permanent blemishes may occur or stains can appear.

ELECTRIC POWER

If the electrical circuit is overloaded with other appliances, your
appliance may not operate properly. It should be operated on a
separate electrical circuit from other appliances.

Life is Busy

Keep it simple in the kitchen with CRUX.

Sous vide has quickly become a culinary technique many home cooks now
enjoy. Sous vide’s rise in popularity is due to its simplicity and outstanding
fool-proof results. The CRUX Sous Vide Cooker provides a precision
temperature-controlled water bath in which vacuum or manually-sealed food is
immersed and cooked low and slow, to perfection. Touchscreen digital control is
easy-to-read, adjustable, and provides precise temperatures from 115°F to 195°F,
plus a 10 minute to 72 hour timer. Pouches prevent evaporation and loss of
flavor and nutrients, keeping foods moist, tender, and delicious. Intelligent
water-level sensors turn heating elements OFF when taken out of water or
when water level falls below the MIN mark.

Keep it simple in the kitchen with CRUX. Committed to efficiency, ease of use,
and sleek design, our entire line of appliances was developed to make your
life simpler. High quality products that get the job done, all while looking great
on your countertop. It’s never been easier to cook, host, or take on culinary
adventures.

9

Getting To Know Your CRUX
Sous Vide Cooker

Product may vary slightly from illustration

1. LED Display with Touchscreen

Digital Controls

2. Handle with Power Cord and

3-Prong Plug

3. Heating Elements

4. Removable Stainless Steel Sleeve

5. MIN Water Level

6. MAX Water Level

7. Water Circulation Ducts

8. Adjustable Stainless Steel

Clamp Ring

9. Tightening Screw

Figure 1

1

8

2

9

3

MAX

6

4

5

MIN

7

10

LED Display with Touchscreen Digital Controls

Figure 2

1

2

Hold 5 sec.

to power ON

5

1. TEMPERATURE ICON / TEMPERATURE DISPLAY. Backlighted digital TEMPERATURE display.

2. TIME ICON / TIME DISPLAY. Backlighted digital count down timer displays remaining

TIME to 00:00.

3. START/STOP Button. When the START/STOP button is pressed for 5 seconds, the

default TEMPERATURE/TIME 130°F / 08:00 hours will appear on the display.

4. MODE (M) Button. Press MODE(M) to change to TIME or TEMPERATURE. The active

MODE will begin to flash.

5. (+) or (-) Buttons. Use the (+) or (-) buttons to adjust the cook TIME from 00:10 minutes

to 2:00 hours in 1 minute increments; or from 2:00 hours to 72:00 hours in 30 minute
increments. Use the (+) or (-) buttons to adjust the cook TEMPERATURE from 115°F
to 195°F.

You can switch temperature display from Fahrenheit to Celsius before the unit starts
pre-heating by pressing the ‘M’ button for 5 seconds. When the power cord is plugged-in,
the default time and temperature of 08:00 hours and 130 deg F are displayed. You can
press the M button for 5 seconds to switch between Fahrenheit to Celsius or vice versa.
After the temperature display has been switched to the desired units you may continue to
set desired cooking time and temperature.

34

11

Start Up Guide

THE ART OF SOUS VIDE COOKING:

This method of cooking achieves perfectly cooked meals every time
with no risk of over or under cooking. Gourmet chefs have used this
technique to prepare everything from meat, to eggs and even fruits and
vegetables for over a century. The sous vide cooking method retains
all of the food’s nutrients and juices making it healthier and tastier than
traditional cooking methods. Now from the comfort of your own home,
you too can cook like a professional chef, all that is needed is a sous
vide immersion cooker, a resealable plastic bag and a pot of water.

PREPPING YOUR FOOD:

Place food into a BPA-free resealable plastic bags. Add spices or
condiments into the bag if desired (see Temperature and Time guide
for some suggestions). When using spices and condiments a little bit
goes a long way, experiment to find out your favorite seasonings and
flavor intensities. You can also add a small amount of butter or oil to
enhance flavor. It is important to remove as much air as possible from
the bag see page 20 for info on manual air removal.

FINISHING TOUCHES:

Many chefs like to give meat a quick sear to add grill marks and a crisp
outer texture. Heat a small amount of butter or oil in a hot skillet and
sear for 30 seconds on each side. For more tips and hints see page 22.

12

Sous Vide Temperature and Time Chart

BEEF

Steak

Roast

Tough
Cuts

MIN MAX

RARE 129°F / 54°

MEDIUM RARE 136°F / 58°

WELL DONE 158°F / 70°

RARE 133°F / 56°

MEDIUM RARE 140°F / 60°

WELL DONE 158°F / 70°

RARE 136°F / 58°

MEDIUM RARE 149°F / 65°

WELL DONE 185°F / 85

45min 3hrs

45min 3hrs1.5hrs

45min 3hrs1.5hrs

5.5hrs 16hrs7hrs

5.5hrs 14hrs6hrs

5hrs 11hrs

24hrs 48hrs

16hrs 24hrs

6.5hrs 16hrs8hrs

1.5hrs

Seasoning Suggestions: Crushed Garlic, Thyme, Shallots

13

Sous Vide Temperature and Time Chart

PORK

MIN MAX

Chop

Roast

Tough
Cuts

RARE 136°F / 58°C

MEDIUM RARE 144°F / 62°C

WELL DONE 158°F / 70°C

RARE 136°F / 58°C

MEDIUM RARE 144°F / 62°C

WELL DONE 158°F / 70°C

RARE 144°F / 62°C

MEDIUM RARE 154°F / 68°C

WELL DONE 185°F / 85°C

1hr 2.5hrs

1hr 1.75hrs

1hr 1.5hrs

2.5hrs 5.5hrs3hrs

2.5hrs 4hrs3hrs

2.5hrs 3.5hrs3hrs

10hrs 24hrs16hrs

7hrs 24hrs12hrs

6.5hrs 16hrs8hrs

Seasoning Suggestions: Rosemary, Maple Syrup, Whole Grain Mustard

14

Sous Vide Temperature and Time Chart

CHICKEN

MIN MAX

Light Meat

Dark Meat

SUPER-SUPPLE 140°F / 60°

TENDER AND JUICY 149°F / 65°

WELL DONE 167°F / 75°

TENDER 149°F / 65°

FALLING OFF THE BONE
167°F / 75°

50min 3.5hrs

50min 2hrs1hrs

50min 1.5hrs1hrs

50min 4.5hrs1.5hrs

50min 3hrs1.5hrs

Seasoning Suggestions: Oregano, Garlic, Paprika

15

2hrs

FISH

Sous Vide Temperature and Time Chart

MIN MAX

EGGS

Tender 104°F / 40°C

Tender and Flaky 122°F / 50°C

Well Done 140°F / 60°C

25min 1hrs

25min 1hrs40min

25min 1hrs40min

40min

Seasoning Suggestions: Lemon Slices, Dill, Lemon Thyme

MIN MAX

Soft Boiled 158°F / 70°C

Hard Boiled 170°F / 76°C

Poached 158°F / 70°C

45min 1hrs

45min 1hrs50min

45min 1hrs50min

50min

16

Sous Vide Temperature and Time Chart

VEGETABLES

MIN MAX

FRUIT

Green Vegetables
185°F / 85°C

Winter Squash
185°F / 85°C

Potatoes & Root Vegetables
185°F / 85°C

10min 20mins

1hr 3hrs

1hr 3hrs

Seasoning Suggestions: Rosemary, Basil, Chives

MIN MAX

Warm & Ripe
154°F / 68°C

Cooked to Soft (for purèes, etc.)
185°F / 85°C

1hr 2.5hrs1.75hrs

15min 1.5hrs30mins

Seasoning Suggestions: Cinnamon, Cloves, Nutmeg or Mint

17

Before Using for the First Time

1. Carefully unpack your CRUX Sous Vide Cooker and discard all packaging materials.

Your CRUX Sous Vide Cooker comes assembled and ready for use. Locate the stainless
steel clamp and set aside for future use.

2. SOUS VIDE PREPARATION:

You will need:

Figure 3

• A 6 to 20-quart pot or suitable container at least 6.5 inches deep

• High quality, BPA-free HEAVY-DUTY ZIPPERED PLASTIC BAGS, preferably gallon-sized,

accommodate several servings of food. Perfect for: steak, fish, pork chops, chicken
breasts, hamburgers.

• Special BPA-Free SOUS VIDE BAGS have strong seams that are specifically designed

for higher temperatures. Special sous vide bags are necessary when braising meats for
long periods of time or cooking vegetables such as lentils or beans at temperatures
above 160°.

• SOUS VIDE BAGS are vacuum sealable, but can be used by manually displacing water,

then folding and clipping the bag opening over the side of the pot.

• For longer sous vide cooking times, add water to the MAX water level. Periodically

check on water level and add water as needed.

• This Sous Vide Cooker is equipped with an Auto Shut-Off safety device. Intelligent

water-level sensors will immediately turn the heating elements OFF if the unit is
removed from the water or if the water falls below the MIN water level.

• CANNING JARS should be used when cooking egg white bites, custards, curds, mousse,

and yogurt.

18

Sous Vide Assembly

1. Place a 6 to 19 liter pot on a flat, level heat-proof surface.

2. Slide the top bracket of the adjustable stainless steel clamp over the side of the pot.

Tighten the screw until the fit is secure.

Figure 4

Stainless Steel

Clamp Ring

Tightening Screw

3. Make sure the stainless steel sleeve is properly assembled over the heating element and

onto the handle. Align the dot with the channel and turn the Sleeve clockwise to tighten.

Figure 5

MAX

MAX

Channels

Dot

MAX

MIN

MIN

Stainless Steel Sleeve

MAX Water Level

MIN

MIN Water Level

4. Slide the stainless steel sleeve into the clamp ring, making sure the cord is facing the

back of the unit into the electrical outlet.

5. Add water to the pot. Make sure the water level is between the MIN and MAX water

level markings.

19

Operating Instructions

1. Plug cord into a 120V AC 3-prong electrical wall outlet. The START/STOP button will

begin to flash.

2. To program the Sous Vide Cooker, press and hold the START/STOP button for

5 seconds. The default temperature 130°F and 08:00 hours will appear on the display.

3. Press the MODE (M) button. An audible beep can be heard and the TEMPERATURE

will begin to flash. Press the (+) or (-) buttons to adjust the cook TEMPERATURE from
115°F to 195°F.

4. Press the MODE (M) button. An audible beep can be heard and the TIME will begin to

flash. Press and hold the (+) or (-) buttons to adjust the cook TIME from 00:10 minutes
to 2:00 hours in 1 minute increments; or from 2:00 hours to 72:00 hours in 30 minute
increments.

5. You can switch temperature display from Fahrenheit to Celsius before the unit starts

pre-heating by pressing the ‘M’ button for 5 seconds. When the power cord is plugged-in,
the default time and temperature of 08:00 hours and 130 deg F are displayed. You can
press the M button for 5 seconds to switch between Fahrenheit to Celsius or vice versa.
After the temperature display has been switched to the desired units you may continue
to set desired cooking time and temperature.

6. When the correct target TEMPERATURE and TIME appear on the LED display, press the

START/STOP button. An audible beep will be heard. In 10 seconds, Pre (PREHEAT) will
appear on the LED display as water begins to circulate.

7. While the water is preheating, prepare food. Add herbs, seasonings or rubs to all foods

before placing into cooking bags. Vacuum seal or remove air manually from the bag
before cooking.

8. Manual Air Removal - The manual water displacement method works to remove air from

plastic bags without the use of a vacuum sealer. This method is especially necessary
when cooking softer foods such as hamburgers or chicken breasts, when the food
product would lose its form using a vacuum sealer.

9. Fill a large plastic container with cool water. Prepare food to be cooked and place in a

BPA-free plastic freezer bag. Do not seal.

20

10. Slowly immerse the food-filled bag into the water. This will force the air out as the bag

is immersed. Continue immersing the bag until just before the water reaches the top of
the bag. While still in the water, close or zip to seal, forcing out all remaining air as much
as possible.

IMPORTANT! Avoid overcrowding. Allow space around all food when sealing.

HINT! To prevent bags from floating to the surface, when cooking light foods, add a small

knife or spoon to the bottom of the bag before sealing.

HINT! Eggs in shells can be placed directly into the pot of water. Use resealable bags for

cracked eggs.

11. When the target TEMPERATURE, appears on the LED display, Pre (PREHEAT) will

disappear from the LED display, the colon (:) will flash as TIME begins to count down.

12. Add cooking bags or jars to the heated water bath. For best results, bags must be fully

immersed in the water bath. Use clips to attach the tops of the bags to the top of the
cooking pot for support and to avoid leakage.

IMPORTANT: You can add many bags as will fit in your cooking pot as long as there is

adequate water circulation around each cooking bag.

13. When the TIME counts down to 00:00, the Sous Vide Cooker will automatically turn itself

OFF: End and 4 dashes (- - - -) will appear on the LED display. If you wish to begin a
new cooking cycle press any button on the display, the START/STOP will begin to flash.
Repeat process from step 2.

14. If cooking is completed unplug the Sous Vide cooker and allow to cool completely

before cleaning.

15. Using oven mitts or tongs, carefully remove the cooking bags. Open carefully. Allow a

few seconds for all steam to escape. Test food to make sure it is fully cooked.

16. Sear foods in a hot skillet or grill for a quick minute after sous vide cooking to achieve

a crispy crust and brown color before serving.

CAUTION: Allow unit and water to cool before cleaning or storing.

Auto Shut-Off

This Sous Vide Cooker is equipped with an Auto Shut-Off safety device. Intelligent
water-level sensors will immediately turn the heating elements OFF if the unit is removed
from the water or if the water falls below the MIN water level.

21

Hints & Tips for Sous Vide Cooking

• To avoid water spots and calcification, and to ease cleaning stainless steel parts,

prepare the water bath using soft/decalcified water.

• The thickness of meat, poultry and fish will determine the length of cooking time.

Use an instant-read thermometer after removing from the cooking bag to guarantee
that a safe-food temperature is achieved.

• Food safety in handling and cooking is always a priority. When unsure of doneness,

add 30 minutes to the cook time to pasteurize eggs and/or poultry.

• Some tough cuts of beef and pork can be cooked sous vide to tender perfection in 4 to

24 hours.

• Vegetables cook faster if they are thinly sliced or cut into smaller pieces. Add cook time

if vegetables are cooked whole.

• To prepare meat, poultry and fish before cooking, add herbs, seasonings or rubs before

placing into the bag. Vacuum seal or remove air manually from the bag before cooking.
Please see “Manual Air Removal” section of this instruction manual for a complete
description.

• To prevent bags from floating to the surface, when cooking light foods, add a small knife

or spoon to the bag before sealing.

• Eggs in shells can be placed directly into the pot of water. Use resealable bags for

cracked eggs.

• For best results, brine chicken or fish for one hour in lightly salted water, drain and pat

dry before seasoning and bagging.

• ALWAYS use BPA-free bags when cooking foods more than 8 hours.

• When cooking proteins, small or delicate foods sous vide, add oil to the cooking bag.

• Avoid overcrowding. Allow space around all food when sealing.

• You can have as many bags as will fit in your container that will still allow for adequate

water circulation.

• After sous vide cooking is complete, sear foods for a quick minute to achieve a crispy

crust and brown color.

22

USDA Cooking Guidelines

PLEASE NOTE: The USDA recommends that meats such as beef and lamb, etc. should

be cooked to an internal temperature of 145°F/63°C. Pork should be cooked to an
internal temperature of 160°F/71°C and poultry products should be cooked to an internal
temperature of 170°F/77°C - 180°F/82°C to be sure any harmful bacteria has been
killed. When reheating meat/poultry products, they should also be cooked to an internal
temperature of 165°F/74°C.

User Maintenance Instructions

This appliance requires little maintenance. It contains no user serviceable parts. Do not
try to repair it yourself. Any servicing requiring disassembly other than cleaning, must be
performed by a qualified appliance repair technician.

Care & Cleaning Instructions

IMPORTANT! To avoid water spots and calcification, and to ease cleaning stainless steel

parts, prepare the water bath using soft, decalcified water.

CAUTION: The heating elements and removable stainless steel sleeve get hot during and
after use. Unplug unit and allow the Sous Vide Cooker to cool. Remove unit from the
stainless steel ring before emptying the water bath.

1. Always unplug and allow to cool completely before cleaning.

2. Wipe the handle with a soft, slightly damp cloth or sponge. Never use abrasive cleansers

or scouring pads, as they may damage the surfaces.

Descaling

1. After several uses, descaling may be required, particularly if hard water is used in

cooking. Assemble the Sous Vide Cooker following the instructions described in
“Sous Vide Assembly” section of this instruction manual.

2. Add one (1) ounce citric acid descaling powder (food grade) to the water.

3. Set the TEMPERATURE to 158°F and TIME for 20 minutes. When descaling is complete,

press the START/STOP button to turn the unit OFF and unplug the unit.

4. When cool, rinse the area under the handle in clean, cool water. Wipe dry with a

soft cloth.

23

Storing Instructions

1. Be sure all parts are clean and dry before storing. Never store the Sous Vide Cooker while

it is hot or wet.

2. Slide stainless steel clamp ring over the sleeve. Store Sous Vide Cooker in its box or in

a clean, dry place.

3. Do not put any stress on cord where it enters unit, as this could cause cord to fray

and break.

24

Troubleshooting

Problem: Cause: Solution:

The START/STOP button is
flashing but the LED display
will not illuminate.

The Sous Vide Cooker has
turned itself OFF and E1
appears in LED display.

The Sous Vide Cooker has
turned itself OFF and E4
appears in LED display.

The unit has not been
activated.

• The water pot has not
been filled.

• The water level has fallen
below the MINIMUM
water level mark.

• The Sous Vide Cooker is
not positioned on a flat
surface.

• Electronics error.

• The water level has fallen
below the MINIMUM
water level mark.

• The overheat protection
has been triggered.

• Electronics error.

Press and hold the START/
STOP button for 5 seconds.

• Unplug the Sous Vide
Cooker. Add water past
the MINIMUM water level
mark. Plug into a 120V
AC 3-prong electrical
wall outlet. Press and
hold the START/STOP
button for 5 seconds to
restart operation.

• Reposition unit on a
clean, flat surface.

• Contact Consumer
Service.

• Unplug the Sous Vide
Cooker. Add water past
the MINIMUM water level
mark. Plug into a 120V
AC 3-prong electrical
wall outlet. Press and
hold the START/STOP
button for 5 seconds to
restart operation.

• Contact Consumer
Service.

25

Limited Two-Year Warranty

SENSIO Inc. hereby warrants that for
a period of TWO YEARS from the date
of purchase, this product will be free
from mechanical defects in material
and workmanship, and for 90 days in
respect to non-mechanical parts. At its
sole discretion, SENSIO Inc. will either
repair or replace the product found to
be defective, or issue a refund on the
product during the warranty period.

Exclusions:

The warranty does not cover normal
wear of parts or damage resulting
from any of the following: negligent
use of the product, use of improper
voltage or current, improper routine
maintenance, use contrary to the
operating instructions, disassembly,
repair, or alteration by anyone other
than qualified SENSIO Inc. personnel.
Also, the warranty does not cover
Acts of God such as fire, floods,
hurricanes, or tornadoes.

SENSIO Inc. shall not be liable for
any incidental or consequential
damages caused by the breach of
any express or implied warranty.

The warranty is only valid for the
original retail purchaser from the
date of initial retail purchase and is
not transferable. Keep the original
sales receipt, as proof of purchase
is required to obtain warranty
validation. Retail stores selling this
product do not have the right to alter,
modify, or in any way revise the terms
and conditions of the warranty.

Apart from the extent prohibited by
applicable law, any implied warranty
of merchantability or fitness for a
particular purpose is limited in time
to the duration of the warranty. Some
states, provinces or jurisdictions do
not allow the exclusion or limitation of
incidental or consequential damages,
or limitations on how long an implied
warranty lasts, and therefore, the
above exclusions or limitations may
not apply to you. The warranty covers
specific legal rights which may vary by
state, province and/or jurisdiction.

26

How To Obtain Warranty Service:

You must contact Customer Service at
our toll-free number: 1-866-832-4843.
A Customer Service Representative
will attempt to resolve warranty issues
over the phone. If the Customer Service
Representative is unable to resolve the
problem, you will be provided with a
case number and asked to return the
product to SENSIO Inc. Attach a tag to
the product that includes: your name,
address, daytime contact telephone
number, case number, and description
of the problem.

Also, include a copy of the original
sales receipt. Carefully package
the tagged product with the sales
receipt, and send it (with shipping
and insurance prepaid) to SENSIO
Inc.’s address. SENSIO Inc. shall bear
no responsibility or liability for the
returned product while in transit
to SENSIO Inc.’s Customer Service
Center.

27

For customer service questions or comments

1-866-832-4843

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