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TOP-LOADING HIGH
EFFICIENCY WASHER
USE AND CARE GUIDE
Para una versión de estas instrucciones en español, visite www.whirlpool.com
LAVEUSE À FAIBLE
CONSOMMATION D’EAU AVEC
CHARGEMENT PAR LE DESSUS
GUIDE D’UTILISATION
ET D’ENTRETIEN
Table of Contents
WASHER SAFETY ...................................................................... 2
WHAT’S NEW UNDER THE LID? .............................................. 3
CONTROL PANEL AND FEATURES ......................................... 4
CYCLE GUIDE ........................................................................... 6
USING YOUR WASHER ............................................................ 8
WASHER MAINTENANCE ...................................................... 12
TROUBLESHOOTING ............................................................. 14
WARRANTY ............................................................................. 19
ASSISTANCE OR SERVICE .................................BACK COVER
Table des matières
SÉCURITÉ DE LA LAVEUSE ................................................... 20
QUOI DE NEUF SOUS LE COUVERCLE? .............................. 21
TABLEAU DE COMMANDE ET
CARACTÉRISTIQUES ............................................................. 22
GUIDE DE PROGRAMMES ..................................................... 24
UTILISATION DE LA LAVEUSE .............................................. 26
ENTRETIEN DE LA LAVEUSE ................................................. 30
DÉPANNAGE ........................................................................... 32
GARANTIE ............................................................................... 39
ASSISTANCE OU SERVICE .............. COUVERTURE ARRIÈRE
W11042526A
W11042527A-SP
Designed to use only HE High Efciency
detergents.
Conçue pour l’utilisation d’un détergent haute
efcacité seulement.
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WASHER SAFETY
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WHAT’S NEW UNDER THE LID?
Your new washer will operate differently than your past agitator-style washer.
Lid Lock
To allow for higher spin speeds, the lid will lock and the
Lid Locked light will turn on. When this light is lit, the lid is
locked and cannot be opened. When this light is blinking,
the washer is paused. When this light is off, the lid can be
opened. After a cycle is started, the washer will ll to the
appropriate water level. When the washer is done lling,
it will start to agitate. If you need to open the lid to add a
garment after this point, the lid will remain unlocked during
the entire agitation portion of the wash phase. The cycle
will automatically pause when the lid is opened, and the
cycle will resume once the lid is closed. The lid will lock
before the spin phase begins. If you need to pause or stop
after this point, you must press the Start/Pause button
and wait for the lid to unlock. The lid will only unlock after
washer movement has stopped. Depending on when in
the cycle you try to pause, it may take several seconds to
several minutes for the lid to unlock. Press the Start/Pause
button to resume the cycle.
Water Level Options
Set the Water Level knob to the Auto Sensing setting and
the washer automatically adjusts the water level to the load
size. Set the Water Level knob to the Deep Water Wash
setting and the washer will ll to the maximum water level.
Sensing
This washer will perform a series of spins to check for load
balance. During this time, a series of clicks and a whirring
noise signal that sensing technology is determining if there
is an off-balance load.
Sounds
At different stages of the wash cycle, you may
hear sounds and pauses that are different from those of
your previous washer. For example, you may hear a clicking
and hum at the beginning of the spin phase as the lid lock
goes through a self-test. There will be different kinds of
humming and whirring sounds as the agitator tests for load
balance or moves the load. And, sometimes, you may hear
nothing at all as the washer determines the correct water
level for your load or allows time for clothes to soak.
Choosing the Right Detergent
Use only High Efciency detergents. The package will be
marked “HE” or “High Efciency.” Using non-HE detergent
will likely result in longer cycle times and reduced rinsing
performance. It may also result in component malfunction
and, over time, buildup of mold or mildew. HE detergents
should be low-sudsing and quick-dispersing to produce
the right amount of suds for the best performance. They
should hold soil in suspension so it is not redeposited
onto clean clothes. Not all detergents labeled as High
Efciency are identical in formulation and their ability to
reduce suds. For example, natural, organic, or homemade
HE detergents may generate a high level of suds. Always
follow the detergent manufacturer’s instructions to
determine the amount of detergent to use.
Use only High Efciency (HE) detergent.
Spray Rinse
Select cycles default to a spray rinse. During these cycles,
you will hear water enter the washer as the tub spins,
allowing the rinse water to penetrate clothes. Check
the “Cycle Guide” for details.
Accessories (on some models)
Enhance your new washer with the following genuine Whirlpool
Accessories. For more information on options and ordering, call
1-800-901-2042 or visit us at: www.whirlpool.com/accessories.
In Canada, call 1-800-807-6777 or visit us at
www.whirlpoolparts.ca.
Fabric Softener Dispenser
This convenient fabric
softener dispenser connects
to the agitator and saves you
from manually adding fabric
softener during the rinse cycle.
IMPORTANT:
• The lid must be closed before the washer basket lls with water and for the wash cycle to start. If the lid is open and lling stops,
close the lid and press the Start/Pause button to complete the cycle.
• Some models: Rinse options must be set to either 1 Rinse w/Fabric Softener or 2 Rinses w/Fabric Softener when using fabric
softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and
is evenly distributed.
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CONTROL PANEL AND FEATURES
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Not all features and options are available on all models.
1
SOIL LEVEL (on some models)
Select the setting most suitable for your load. For heavily
soiled and sturdy fabrics, select Heavy Soil Level for more
wash time. For lightly soiled and delicate fabrics, select Light
Soil Level for less wash time. A lighter soil level setting will
help reduce tangling and wrinkling.
2
TEMPERATURE
Temperature senses and maintains uniform water
temperatures by regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric
and soils being washed. For best results, and following
the garment label instructions, use the warmest wash
water safe for your fabric.
■ On some models and cycles, warm and hot water may
be cooler than your previous washer.
■ Even in a cold and cool water wash, some warm water
may be added to the washer to maintain a minimum
temperature. All rinses are cold.
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RINSE
The following options may be added to most cycles.
See “Cycle Guide” for additional details.
1 RINSE
This option is used to limit a cycle to one rinse.
2 RINSES
This option can be used to automatically add a second
rinse to most cycles.
1 RINSE W/FABRIC SOFTENER
This option must be selected if using fabric softener
during a cycle. It ensures that fabric softener is added
at the correct time in the rinse for even distribution.
2 RINSES W/FABRIC SOFTENER
This option turns on both the Fabric Softener and the
2 Rinses option.
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WATER LEVEL
Set the Water Level knob to the Auto Sensing setting and
the washer will automatically sense the appropriate water
level for the load size and type.
Set the Water Level knob to the Deep Water Wash setting
and the washer will ll to the maximum water level.
NOTE: Expect longer cycles times due to extended ll times
when using the Deep Water Wash option.
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4
Appearance may vary.
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WASH CYCLE KNOB
Use the Wash Cycle knob to select cycles on your washer.
See “Cycle Guide” for detailed descriptions of cycles.
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START/PAUSE BUTTON
Press to start the selected cycle; press again to pause the
cycle and unlock the lid.
NOTE: If the washer is spinning, it may take several minutes
to unlock the lid. Press and hold for 3 seconds to cancel
a cycle and drain the water from the washer.
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CYCLE STATUS LIGHTS
The Cycle Status Lights show the progress of a cycle. At
each stage of the process, you may notice sounds or pauses
that are different from your previous washer.
SENSING FILL
When the Start/Pause button is pressed and the Water
Level knob is set to Auto Sensing, the washer will ll and
begin sensing to determine load size and balance. Once
sensing is complete, the washer will ll to the appropriate
level for the detected load size and then begin the wash
phase of the cycle.
NOTE: Sensing and wash phases will be paused by
opening the unlocked lid. Close the lid to resume the
cycle. If the lid is left open for more than 10 minutes,
the washer will cancel the cycle and pump out the water.
The lid will lock after the wash phase to begin the initial
spinout and remain locked for the remainder of the cycle.
WASH
The washer will ll to the correct water level based
on the load size and the Water Level selection. Certain
cycles may agitate during the ll process to boost
cleaning. You will hear the agitator rotate followed by
a pause lasting several seconds. When the wash cycle
begins, you will hear the agitator increase speed. The
motor sounds may change at different stages in the wash
cycle while the washer performs different wash actions.
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RINSE
Certain cycles use a spray rinse, which adds water
to the tub while the basket spins. On some models:
When a fabric softener option is selected, you will hear
sounds similar to the wash cycle as the washer rinses
and moves the load. You may hear the motor turning
on briey (short hum) to move the basket while lling.
SPIN
The washer spins the load at increasing speeds for
proper water removal based on the selected cycle
and spin speed.
DONE
Once the cycle is complete, this light will come on.
For best results, remove the load promptly.
LID LOCKED
The Lid Lock feature allows for higher
spin speeds. When lit, the lid is locked
and cannot be opened without pausing
the cycle. When the light is off, the lid
can be opened.
To open the lid after it has been
locked, press the Start/Pause button.
The lid will unlock once the washer
movement has stopped. This may
take several minutes if the load was
spinning at high speed. Press the
Start/Pause button while the lid is
closed to resume the cycle.
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CYCLE GUIDE
For best fabric care, choose the cycle that best ts the load being washed. Recommended settings for best performance are shown
in Bold. Not all cycles and options are available on all models. Not all settings and options are available on each cycle.
Items to wash: Cycle: Temperature*: Spin
Lightly soiled fabrics Quick Wash Hot
Machine-wash
silks, hand-washed
fabrics
No-iron fabrics,
cottons, permanent
press, linens,
synthetics
Bright or darkly
colored cottons,
linens, casual and
mixed loads
Cottons, linens,
and mixed-garment
loads
Heavily soiled sturdy
fabrics, colorfast
items, towels, jeans
Sturdy fabrics,
colorfast items,
towels, jeans
Large items such
as sheets, sleeping
bags, small
comforters, jackets,
small, washable
rugs
Delicate Hot
Casual Hot
Cold Wash Cold High Cold water with an additional wash action gently lifts
Normal Hot
Super Wash Hot
Heavy Duty/
Heavy
Bulky Items/
Sheets
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Warm
Cool
Cold
Tap Cold
Hot
Warm
Cool
Cold
Tap Cold
Hot
Warm
Cool
Cold
Tap Cold
Cycle Details:
Speed:
High Use this cycle to quickly wash a small number of lightly
soiled items.
Low Use this cycle to wash lightly soiled garments indicating
“Machine Washable Silks” or “Gentle” cycle on the care
label. Place small items in mesh garment bags before
washing.
Low Use this cycle to wash loads of no-iron fabrics such as sport
shirts, blouses, casual business clothes, permanent press,
and blends.
stains while caring for fabrics. Settings may be adjusted
as desired but must use only cold water settings.
High Use this cycle for normally soiled cottons and mixed-fabric
loads.
High Provides maximum water temperatures and water levels
while using the most aggressive wash actions for tough
stains and soils. Use this cycle for heaviest soiled
sturdy items.
High Use this cycle for heavily soiled sturdy items.
Low Use this cycle to wash large items such as jackets and small
comforters. The washer will ll with enough water to wet
down the load before the wash portion of the cycle begins
and uses a higher water level than other cycles.
NOTE: If you are using fabric softener, be sure to select either 1 Rinse with Fabric Softener or 2 Rinses with Fabric Softener.
*All rinses are cold.
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Items to wash: Cycle: Temperature*: Spin
Cycle Details:
Speed:
Hand-washed
garments or
dripping-wet items
Drain &
Spin
N/A High This cycle uses a spin to shorten drying times for heavy
fabrics or special-care items washed by hand. Use this
cycle to drain washer after cancelling a cycle or completing
a cycle after a power failure.
Swimsuits
and items
requiring rinsing
Rinse & Spin Cold Rinse Only High Combines a rinse and spin for loads requiring an additional
rinse cycle or to complete a load after power interruption.
Also use for loads that require rinsing only.
without detergent
No clothes in
washer
Clean Washer
with affresh
®
Hot
Warm
Cool
Cold
Tab Cold
Low Use this cycle every 30 washes to keep the inside of your
washer fresh and clean. This cycle uses a higher water level.
Use with affresh® Washer Cleaner tablet or liquid chlorine
bleach to thoroughly clean the inside of your washer. This
cycle should not be interrupted. See “Washer Care.”
IMPORTANT: Do not place garments or other items in the
washer during the Clean Washer with affresh® cycle. Use
this cycle with an empty wash tub.
Heavily soiled
fabrics
Soak Hot
Warm
Cool
Cold
Tap Cold
No Spin Use this cycle to soak small spots of set in stains on
fabrics. The washer will use intermittent agitation and
soaking. After time has expired, water will drain, but the
washer will not spin. Cycle is complete. To set a follow-up
cycle, select Drain & Spin, add additional detergent, and
select a cycle based on fabric type.
No-iron fabrics,
cottons, permanent
press, linens,
synthetics
Wrinkle
Control
Hot
Warm
Cool
Cold
Low Use this cycle to wash loads of no-iron fabrics such as sport
shirts, blouses, casual business clothes, permanent press,
and blends.
Tap Cold
Machine-wash silks,
handwash fabrics
Hand Wash Hot
Warm
Cool
Cold
Low Use this cycle to wash lightly soiled items indicating
“Machine Washable Silks” or “Gentle” cycle on the care
label. Place small items in mesh garment bags before
washing. This cycle uses a higher, preset water level.
Tap Cold
Heavily soiled
white fabrics
Whites Hot
Warm
High This cycle, when used with chlorine bleach, improves
whitening of soiled white fabrics.
Cool
Cold
Tap Cold
NOTE: If you are using fabric softener, be sure to select either 1 Rinse with Fabric Softener or 2 Rinses with Fabric Softener.
*All rinses are cold.
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USING YOUR WASHER
1. Sort and prepare your laundry
■ Empty pockets. Loose change, buttons, or any small
object can pass under the agitator and become trapped,
causing unexpected sounds.
■ Sort items by recommended cycle, water temperature,
and colorfastness.
■ Separate heavily soiled items from lightly soiled.
■ Separate delicate items from sturdy fabrics.
■ Do not dry garments if stains remain after washing
because heat can set stains into fabric.
■ Treat stains promptly.
■ Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
■ Mend rips and tears to avoid further damage to items
during washing.
Helpful Tips:
■ When washing water-proof or water-resistant items,
load evenly.
■ Use mesh garment bags to help avoid tangling when
washing delicate or small items.
■ Turn knits inside out to avoid pilling. Separate lint-takers
from lint-givers. Synthetics, knits, and corduroy fabrics
will pick up lint from towels, rugs, and chenille fabrics.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.
2. Add laundry products
Add a measured amount of HE
detergent or single-dose laundry
packet into the basket.
If using Oxi-type boosters, color-safe
bleach, or fabric softener crystals, add
to the bottom of the washer basket before adding clothes.
IMPORTANT: Use only High Efciency detergents. The
package will be marked “HE” or “High Efciency.” Using
non-HE detergent will likely result in longer cycle times
and reduced rinsing performance. It may also result in
component malfunction and, over time, buildup of mold or
mildew. HE detergents should be low-sudsing and quickdispersing to produce the right amount of suds for the
best performance. They should hold soil in suspension so
it is not redeposited onto clean clothes. Not all detergents
labeled as High Efciency are identical in formulation and
their ability to reduce suds. For example, natural, organic,
or homemade HE detergents may generate a high level
of suds.
NOTE: Follow the manufacturer’s instructions to determine
the amount of laundry products to use.
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3. Load laundry into washer
Load garments in loose heaps evenly
around basket wall. For best results, do
not pack the load tightly. Do not wrap
large items such as sheets around the
agitator; load them in loose piles around
the sides of the basket. Try mixing
different-sized items to reduce tangling.
IMPORTANT: Do not tightly pack or
force items into washer. Items need to move freely for best
cleaning and to reduce wrinkling and tangling.
4. Add liquid chlorine bleach
to dispenser
Do not overll, dilute, or use more than 1 cup (250 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
5. Add fabric softener to dispenser
(models with dispenser)
Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.
Dilute liquid fabric softener by lling the dispenser with warm
water until liquid reaches the underside of the rim. See Max Fill
line arrows.
IMPORTANT: The Rinse knob must be set to either 1 Rinse
w/Fabric Softener or 2 Rinses w/Fabric Softener when using
fabric softener in the fabric softener dispenser. This ensures
that fabric softener is added at the correct time in the rinse
phase and is evenly distributed.
Adding Liquid Fabric Softener Manually
to Wash Load
During the nal rinse, wait until the washer has completed
lling and press the Start/Pause button to pause the washer.
Lift the lid and add the measured, recommended amount of
liquid fabric softener. Do not use more than the recommended
amount. Close the lid and press the Start/Pause button again
to start the washer.
MAX FILL
Liquid
Chlorine Bleach
Do not overll, dilute, or use more than 1 cup (236 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
6. Select cycle
Turn cycle knob to choose your wash cycle. For more
information, see “Cycle Guide.”
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7. Select SOIL LEVEL
(on some models)
9. Select TEMPERATURE
Once you select a cycle, select the soil level by turning the
Soil Level knob to the desired setting.
8. Select WATER LEVEL
Appearance may vary.
Set the Water Level knob to the Auto Sensing setting and the
washer will automatically sense the appropriate water level for
the load size and type. Select Extra Rinse for enhanced rinsing
performance.
Set the Water Level knob to the Deep Water Wash setting and
the washer will ll to the maximum water level. Select Extra
Rinse for enhanced rinsing performance.
NOTE: Cycle times will be longer due to extended ll times
when using the Deep Water Wash setting.
IMPORTANT: Always select Extra Rinse when manually adding
fabric softener. The Extra Rinse option uses additional water
and agitation for proper fabric softener distribution.
Select the Temperature by turning the Temperature knob to
the desired setting. All rinses are cold.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your items.
Wash Temp Suggested Fabrics
Hot
Some cold water is added to save
energy. This will be cooler than your
hot water heater setting.
Warm
Some cold water will be added, so
this will be cooler than what your
previous washer provided.
Cool
Warm water is added to assist in
soil removal and to help dissolve
detergents. Cool is slightly warmer
than cold.
Cold
This is the temperature from your
faucet. Warm water may be added
to assist in soil removal and to help
dissolve detergents.
Tap Cold
This is the temperature from your
faucet.
Whites and pastels
Durable items
Heavy soils
Bright colors
Moderate to light soils
Colors that bleed
or fade
Light soils
Dark colors that
bleed or fade
Light soils
Dark colors that
bleed or fade
Light soils
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10. Select cycle options, if desired
Select the number of rinses by turning the Rinse knob to the
desired setting.
IMPORTANT: The Rinse knob must be set to an option
“w/ Fabric Softener” when using the fabric softener
dispenser. This ensures that fabric softener is added
at the correct time in the rinse for even distribution.
Set the Water Level knob to the Auto Sensing setting and
the washer will automatically sense the appropriate water
level for the load size and type.
Set the Water Level knob to the Deep Water Wash setting
and the washer will ll to the maximum water level.
NOTE: The cycle will be longer due to extended ll times
when using the Deep Water Wash setting.
12. Manually add fabric softener
(models without dispenser)
During the nal rinse, wait until the washer has completed
lling, then press the Start/Pause button to pause the
washer. Lift the lid and add the measured recommended
amount of liquid fabric softener. Do not use more than
the recommended amount. Close the lid and press the
Start/Pause button again to start the washer.
IMPORTANT: Always select Extra Rinse when manually
adding fabric softener. The Extra Rinse option uses
additional water and agitation for proper fabric softener
distribution.
11. Press Start/Pause button
to begin wash cycle
Press the Start/Pause button to start the wash cycle. When
the cycle has nished, the Done indicator will light. Promptly
remove garments after cycle has completed to avoid odor,
reduce wrinkling, and prevent rusting of metal hooks, zippers,
and snaps.
Adding garment(s)
If you need to open the lid to add 1 or 2 missed garments:
Press the Start/Pause button. The lid will unlock once the
washer movement has stopped. This may take several
minutes if the load was spinning at high speed. Add
garments, close lid, and press the Start/Pause button
again to restart the cycle.
NOTE: Washer will not ll with the lid open.
IMPORTANT: If lid is left open for more than 10 minutes,
the water will pump out automatically.
Manual Soak
If you would like to manually soak your garments at any time
during the wash portion of the cycle, press the Start/Pause
button and leave the lid closed. Once your desired soak time
has elapsed, press the Start/Pause button again to continue
the cycle. As long as the lid remains closed, your soak time
can be longer than 10 minutes. However, if the lid is opened
during the soak and remains open for more than 10 minutes,
the water will pump out automatically.
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WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of replacement
on the label with a permanent marker.
NOTE: This washer does not include inlet hoses. See the
Installation Instructions for more information.
WASHER CARE
Recommendations to Help Keep Your Washer Clean and
Performing at its Best
1. Always use High Efciency Detergents and follow the
detergent manufacturer’s instructions regarding the amount
of detergent to use. Never use more than the recommended
amount because that may increase the rate at which
detergent and soil residue accumulate inside your
washer, which in turn may result in undesirable odor.
2. Use warm and hot wash water settings sometimes (not
exclusively cold water washes) because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3. Always leave the washer lid open between uses to help dry
out the washer and prevent the buildup of odor-causing
residue.
Cleaning Your Top-Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This washer
maintenance procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions
provided above and use this recommended monthly cleaning
procedure:
Recommended Cycle for Cleaning the Washer
Refer to the “Cycle Guide” for the optimal cycle for cleaning
the inside of the washer. Use this cycle with affresh® Washer
Cleaner or liquid chlorine bleach as described below.
Begin procedure
1. affresh® Washer Cleaner Cycle Procedure
(Recommended for Best Performance):
a. Open the washer lid and remove any clothing or items.
b. Place an affresh® Washer Cleaner tablet in the bottom
of the washer basket.
c. Do not place an affresh® Washer Cleaner tablet in the
detergent dispenser.
d. Do not add any detergent or other chemical to the washer
when following this procedure.
e. Close the washer lid.
f. Select the cycle recommended for cleaning the inside
of the washer.
g. Press the Start/Pause button to start the cycle.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press the Start/Pause button once. After the
cycle has stopped, run a Rinse & Spin cycle to rinse cleaner
from washer.
WASHER CARE (cont.)
2. Chlorine Bleach Procedure (Alternative):
a. Open the washer lid and remove any clothing or items.
b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach
compartment.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
c. Close the washer lid.
d. Do not add any detergent or other chemical to the washer
when following this procedure.
e. Select the cycle recommended for cleaning the inside
of the washer.
f. Press the Start/Pause button to start the cycle.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press the Start/Pause button once. After the
cycle has stopped, run a Rinse & Spin cycle to rinse cleaner
from washer.
Description of Clean Washer Cycle Operation:
1. This cycle will ll to a water level higher than in normal wash
cycles to provide rinsing at a level above the water line for
normal wash cycle.
2. During this cycle, there will be some agitation and spinning
to increase the removal of soils.
After this cycle is complete, leave the lid open to allow for
better ventilation and drying of the washer interior.
Cleaning the Dispensers
After a period of using your washer, you may nd some
residue buildup in the washer’s dispensers. To remove residue
from the dispensers, wipe them with an affresh® Machine
Cleaning Wipe or a damp cloth and towel dry. Do not attempt
to remove the dispensers or trim for cleaning. The dispensers
and trim are not removable. If your model has a dispenser
drawer, however, remove the drawer and clean it before or
after you run the Clean Washer cycle. Use an all-purpose
surface cleaner, if needed.
Cleaning the Outside of the Washer
Use an affresh® Machine Cleaning Wipe, a soft, damp cloth,
or a sponge to wipe away any spills. Use only an affresh®
Machine Cleaning Wipe or mild soaps or cleaners when
cleaning external washer surfaces.
IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or
not using your washer for a period of time, follow these steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer to avoid ooding due
to water pressure surge.
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WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Some water may stay in hoses,
and freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets; disconnect and drain
water-inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on Rinse & Spin cycle for about 30 seconds
to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
1. Shut off both water faucets. Disconnect and drain
water inlet hoses.
2. If washer will be moved during freezing weather, follow
“Winter Storage Care” directions before moving.
3. Disconnect drain hose from drain system and drain any
remaining water into a pan or bucket. Disconnect drain
hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back
inside washer. If you do not have packing tray, place heavy
blankets or towels into basket opening. Close lid and place
tape over lid and down front of washer. Keep lid taped
until washer is placed in new location. Transport washer
in upright position.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to Installation Instructions to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run washer through Bulky Items/Sheets cycle to clean
washer and remove antifreeze if used. Use only HE
High Efciency detergent. Use half the manufacturer’s
recommended amount of detergent for a medium-size
load.
13
Page 14
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following
for proper installation
or see “Using Your
Washer” section.
Noises
Clicking or metallic
noises
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have
Whirring Basket deceleration may be
Water Leaks
Check the following for
proper installation
Feet may not be in contact with the
oor and locked.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
Objects caught in washer drain
system.
occurring.
Washer not level. Water may splash off basket if washer is not level. Check that
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll-hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly.
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky Items/Sheets cycle for oversized, non-absorbent
items such as jackets and small comforters. See “Cycle Guide.”
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as snaps,
buckles, or zippers touch against the basket.
sound with periodic gurgling or surging as nal amounts of
water are removed during the Drain & Spin cycles.
started the washer. This is normal.
You may hear the whirring sound of the basket decelerating.
This is normal.
load is not unbalanced or tightly packed.
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets).
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
14
Page 15
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
If you experience Possible Causes Solution
Washer Not Performing As Expected
Not enough water
in washer
Washer won’t run
or ll, washer stops
working, or wash light
remains on (indicating
that the washer was
unable to ll
appropriately)
Load not completely covered
in water.
Check for proper water supply. Both hoses must be attached and have water owing to
This is normal operation for a high efciency washer. If the Water
Level knob is set to Auto Sensing, the load will not be completely
under water. The washer senses the load size and adds the
correct amount of water for optimal cleaning.
Use Bulky Items/Sheets cycle for higher water ll, or set Water
Level knob to Deep Water Wash setting. See “What’s New Under
the Lid” and “Cycle Guide” to match your load with the best
cycle.
Run Clean Washer with affresh® cycle to optimize the water level
and wash performance due to soil buildup in washer basket.
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check inlet hoses for any kinks, which can restrict water ow.
Washer won’t run
or ll, washer stops
working, or wash light
remains on (indicating
that the washer was
unable to ll
appropriately) (cont.)
Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not interrupt cycle.
Washer may be tightly packed. Remove several items and rearrange load evenly in basket.
Close lid and press the Start/Pause button.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
15
Page 16
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes)
Dry spots on load
after cycle
Incorrect or wrong wash
or rinse temperatures
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
The washer may be tightly packed
or unbalanced.
Check plumbing for correct drain
hose installation. Drain hose
extends into standpipe farther
than 4.5" (114 mm).
Too much detergent causing suds to
slow or stop draining and spinning.
High spin speeds extract more
moisture than traditional top-load
washers.
Washer may be tightly packed.
Added extra garments to the load
after the sensing/ll phase.
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Energy-saving-controlled
wash temperatures.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended. The washer is less efcient at rinsing when tightly packed.
Empty pockets and use garment bags for small items.
with high spin speeds. Use the recommended cycle/spin speed
for your garment. To remove extra water in the load, select
Drain & Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See “Using Your Washer”
for loading recommendations.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.
Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse & Spin. Do not add detergent.
The high spin speeds combined with airow during the nal
spin can cause items near the top of the load to develop dry
spots during the nal spin. This is normal.
Use the Bulky Items/Sheets cycle for a higher water ll, or set the
Water Level knob to the Deep Water Wash setting. See “Cycle
Guide” to match your load with the best cycle.
Add only 1 or 2 additional garments after washer has started.
Both hoses must be attached to both washer and faucet and
have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures
than your previous washer. This includes cooler hot and warm
washes.
Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
On some models: Add 2 Rinses to cycle.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Use the Bulky Items/Sheets cycle for a higher water ll, or set
the Water Level knob to the Deep Water Wash setting. See
“Cycle Guide” to match your load with the best cycle.
16
Page 17
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Residues remaining on
the load after washing
Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.
Not cleaning or
removing stains
Incorrect dispenser
operation
Sand, pet hair, lint, remaining
detergent, bleach, and other residues
may require additional rinsing.
Added more water to washer. Washer senses load size and adds correct amount of water.
Washer not loaded as recommended. Washer is less efcient at cleaning when load is tightly packed.
Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric
type.
Not using dispensers.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
On some models: Not selecting Extra
Rinse when using fabric softener.
Clogged dispenser. Load dispensers before starting a cycle.
Select the Heavy cycle with the Deep Water Wash option and
Extra Rinse (VAW3584). Select the Heavy Duty cycle with the
Deep Water Wash option, Heavy soil level setting and 2 Rinses
(CAW35114). Select Super Wash cycle with the Deep Water
Wash option, Heavy soil level setting and 2 Rinses (CAW42114).
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher spin
speed.
Use the Bulky Items/Sheets cycle for a higher water ll,
or set the Water Level knob to the Deep Water Wash setting.
See the “Cycle Guide” to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
This is normal and necessary for clothes to move. It is normal
for the wash load to be below the water line. Added water lifts
the laundry off the washplate, resulting in less effective cleaning.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
bottom of the basket before adding the load items.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Super Wash or Heavy Duty cycle for tough cleaning.
See the “Cycle Guide” to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle. For models without a
dispenser, see the “Accessories” section.
Avoid overlling.
Do not add products directly onto load.
is complete to avoid dye transfer.
Always select Extra Rinse when using fabric softener. Cycles that
have a spray rinse require this option for proper fabric softener
distribution.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
17
Page 18
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Fabric damage Sharp items were in pockets during
Odors Monthly maintenance not done as
Lid Locked light is
ashing
Single-dose laundry
packet not dissolving
Washer pumps out water
before nishing cycle
wash cycle.
Strings and straps could have tangled.
Items may have been damaged
before washing.
Fabric damage can occur if load is
tightly packed.
Liquid chlorine bleach may have
been added incorrectly.
Garment care instructions may not
have been followed.
recommended.
Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s
The lid is not closed. Close the lid. The washer will not start with the lid open.
A cycle was stopped or paused
using the Start/Pause button.
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before
Lid is left open for more than
10 minutes.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Use the Bulky Items/Sheets cycle for a higher water ll, or set the
Water Level knob to the Deep Water Wash setting. See “What’s
New under the Lid” and “Cycle Guide” to match your load with
the best cycle.
Add only 1 or 2 additional garments after washer has started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with
the best cycle.
See “Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
directions.
See “Washer Care” section.
The washer may still be spinning. The lid will not unlock until
the basket has stopped spinning. This may take several minutes
if washing large loads or heavy fabrics.
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
18
Page 19
CROSLEY® CORPORATION LAUNDRY WARRANTY
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is installed, operated, and maintained according to instructions
attached to or furnished with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory
Specied Replacement Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance
was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a Whirlpool designated service company. This limited warranty is valid only in the United States or
Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective
from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.
ITEMS EXCLUDED FROM WARRANTY
This limited warranty does not cover:
1. Replacement parts or repair labor if this major appliance is used for other than normal, single-family household use or when it is
used in a manner that is inconsistent to published user or operator instructions and/or installation instructions.
2. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or
repair house fuses, or to correct house wiring or plumbing.
3. Service calls to repair or replace appliance light bulbs, air lters, or water lters. Consumable parts are excluded from warranty
coverage.
4. Damage resulting from accident, alteration, misuse, abuse, re, ood, acts of God, improper installation, installation not in
accordance with electrical or plumbing codes, or use of products not approved by Whirlpool.
5. Cosmetic damage, including scratches, dents, chips or other damage to the nish of your major appliance, unless such damage
results from defects in materials or workmanship and is reported to Whirlpool within 30 days from the date of purchase.
6. Pick up and delivery. This major appliance is intended to be repaired in your home.
7. Repairs to parts or systems resulting from unauthorized modications made to the appliance.
8. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an
authorized Whirlpool servicer is not available.
9. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance
with Whirlpool published installation instructions.
10. Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed, altered, or
cannot be easily determined.
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS
FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and
provinces do not allow limitations on the duration of implied warranties of merchantability or tness, so this limitation may not apply
to you. This warranty gives you specic legal rights, and you also may have other rights that vary from state to state or province to
province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow
the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This
warranty gives you specic legal rights, and you also may have other rights that vary from state to state or province to province.
If outside the 50 United States and Canada, contact your authorized Crosley® dealer to determine if another warranty applies.
If you think you need repair service, rst see the “Troubleshooting” section of the Use & Care Guide. If you are unable to resolve
the problem after checking “Troubleshooting,” additional help can be found by checking the “Assistance or Service” section or by
calling Whirlpool. In the U.S.A., call 1 -800 -253-1301. In Canada, call 1-800 -807- 6777. 7/12
Keep this book and your sales slip together for future
reference. You must provide proof of purchase or installation
date for in-warranty service.
Write down the following information about your major appliance
to better help you obtain assistance or service if you ever need
it. You will need to know your complete model number and serial
number. You can nd this information on the model and serial
number label located on the product.
Dealer name _____________________________________________
Address __________________________________________________
Phone number ____________________________________________
Model number ____________________________________________
Serial number ____________________________________________
Purchase date ____________________________________________
19
Page 20
Assistance or Service
Before calling for assistance or service, please check “Troubleshooting.”
It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance.
This information will help us to better respond to your request.
If you need replacement parts or to order accessories
We recommend that you use only FSP® Factory Specied Parts.
These parts will t right and work right because they are made with the same precision
used to build every new WHIRLPOOL® appliance.
To locate FSP® replacement parts, assistance in your area, or accessories:
Whirlpool Corporation
Customer eXperience Center
1-800-253-1301
www.crosley.com
or call your nearest designated service center or refer to your Yellow Pages telephone directory.
Our consultants provide assistance with
In the U.S.A.
Features and specications on our full line of appliances.
Installation information.
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
You can write with any questions or concerns at:
Crosley Corporation
111 Cloverleaf Drive, Suite 200
Winston-Salem, NC 27103
Please include a daytime phone number in your correspondence.
Whirlpool Canada LP
Customer eXperience Centre
1-800-807-6777
www.crosley.com
In the U.S.A. and Canada
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors,
and service companies. Whirlpool® designated service
technicians are trained to fulll the product warranty
and provide after-warranty service, anywhere in the
United States and Canada.
Customer eXperience Centre
Whirlpool Canada LP
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
Assistance ou service
Avant de faire un appel pour assistance ou service, veuillez vérier la section “Dépannage”.
Cette vérication peut vous faire économiser le coût d’une visite de réparation.
Si vous avez encore besoin d’aide, suivre les instructions ci-dessous.
Lors d’un appel, veuillez connaître la date d’achat et les numéros au complet de modèle et de série de votre appareil.
Si vous avez besoin de pièces de rechange ou pour commander des accessoires
Si vous avez besoin de commander des pièces de rechange, nous vous recommandons d’utiliser seulement des pièces
spéciées par l’usine FSP®. Ces pièces conviendront et fonctionneront bien parce qu’elles sont fabriquées selon les mêmes
spécications précises utilisées pour construire chaque nouvel appareil WHIRLPOOL
Pour trouver des pièces de rechange FSP® ou des accessoires dans votre région :
Nos consultants fournissent
l’assistance pour :
Procédés d’utilisation et d’entretien.
Vente d’accessoires et de pièces de rechange.
Les références aux concessionnaires, compagnies
de service de réparation et distributeurs de pièces de
rechange locaux. Les techniciens de service désignés
par Whirlpool® sont formés pour remplir la garantie des
produits et fournir un service après la garantie, partout au
Canada.
Ces renseignements nous aideront à mieux répondre à votre demande.
Whirlpool Canada LP Centre pour l’eXpérience de la clientèle
1-800-807-6777 www.crosley.com
Pour plus d’assistance
Vous pouvez nous soumettre toute question ou problème
en écrivant à l’adresse ci-dessous :
Centre pour l’eXpérience de la clientèle
Whirlpool Canada LP
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
Dans votre correspondance, veuillez indiquer un numéro
de téléphone où on peut vous joindre dans la journée.
®
.
W11042526A
W11042527A-SP
© 2016
All rights reserved
Tous droits réservés
® Crosley is a Registered Trademark of The Crosley Group, Inc.
® Crosley est une marque déposée de The Crosley Group, Inc.
11/16
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