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CREXENDO 230 SERIES INTERNET PHONE
Please use a headset that supports an RJ9
(Modular jack) interface for best results.
Quick Reference Guide
How to Make a Call
1) Using Phone Handset:
• Lift Handset
• Dial the number or extension of the party you wish to
reach
• Press Send Softkey or wait for call to complete and
for recipient to answer
2) Using Speaker Phone:
• Lift Handset
• Dial the number or extension of the party you wish to
reach
• Press Send Softkey or wait for call to complete and
for recipient to answer
• Press Speaker button
OR
• Do not lift Handset
• Dial the number or extension of the party you wish to
reach
• Press Send Softkey or wait for call to complete and
for recipient to answer
3) Using Headset:
• Press the Line button you wish to dial out on
• Dial the number or extension of the party you wish to
reach
• Wait for recipient to answer
How to Answer a Call
1) Using Phone Handset:
• When phone rings, lift Handset
• Begin speaking
2) Using Speaker Phone:
• When phone rings do not lift Handset
• Press Speaker button
• Begin speaking
3) Using Headset:
• When phone rings, press the Answer Softkey or the
flashing inbound line button
• Begin speaking
Using a Headset
• After connecting the Headset, press the Headset button.
The Headset button will light up and all incoming calls
will now ring through to the Headset
1) Switching to a Headset when on a call:
• Do not hang up Handset
• Put on the Headset
• Press the Headset button
• Hang up the Handset
Checking Your Voicemail
1) From your phone:
• Lift Handset
• Press lighted MESSAGE button
• Enter Password (PIN)
OR
• Lift the Handset
• Dial your VM Extension
• Enter Password (PIN)
2) Using Crexendo Web Portal:
• Log into your Crexendo Web Portal
• Double-click the message to play through PC’s
speakers
3) From outside line:
• Dial 877-282-4524
• Enter 10-digit Direct Dial number for your phone
• Enter your ID (Extension Number)
• Enter Password (PIN)
Voicemail Message Options
1) Delete Voicemail Message:
• Press 7
2) Forward to another user’s voice mailbox:
• Press 8 Key
Forward without introductory message:
o Press 8
Forward with introductory message:
o Press 1
o Record your introductory message
o Press 2 to save the message
o Enter the Extension Number where the message
is to be forwarded followed by #
3) Rewind or Fast Forward an email message:
• While listening to the message:
o Rewind - Press 4
o Fast Forward - Press 6
The message will rewind or advance a few seconds
each time you press the key
4) “Skip” the header announcement and go directly to
the message by pressing the pound (#) key.
.
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CREXENDO 230 SERIES INTERNET PHONE
Options Executed on the Phone
Quick Reference Guide
Changing Your PIN/Password, Your Name, and
Recording Your Voicemail Greeting
• Dial the Voicemail Extension (usually x4000) from your
phone
• Enter your PIN (Password)
• After any new messages have played, press the 5 Key
for Advanced Options
Changing your Name: Press 3 and follow the recorded
directions
Changing PIN/Password: Press 6 and follow the
recorded directions
Recording your Greeting: Press 1 and follow the
recorded directions
Forwarding Your Phone
• Press the Menu Softkey
• Press 2 to select Features
• Press 1 to choose Call Forward
• Press 1 to choose Always Forward
• Use the Arrow buttons (left/right) to enable/disable
• Press 2 to Forward to a number
• Use keypad to enter the forwarding number or extension
• Press the Save button
Activating Do Not Disturb on Your Phone
• Press the DND Softkey from the Home screen. No calls
will be received
Transferring a Call – Blind Transfer
1) Transfer before answering:
• Press the Forward Softkey
• Enter the number or extension the call is to be
transferred to
• Press the Send Softkey or the # key
2) Transfer after answering:
• Press the Transfer Softkey
• Enter the number or extension the call is to be
transferred to
• Hang up the phone
Transferring a Call – Attended (Warm) Transfer
• Press the Transfer Softkey
• Enter the number or extension the call is to be
transferred to
• When the person answers, make the introduction, then
• Hang up the phone
If no answer or the caller does not wish to be transferred
to voicemail, press Cancel Softkey to return to the call
Transferring a Call Directly to Another Extension’s
Voicemail
• Press the Transfer Softkey
• Enter *10 plus the extension of the voice mailbox the call
is to be transferred to
• Press the Transfer Softkey again.
How to Use Speaker Phone
1) Before making a call:
• Begin dialing without picking up the handset
2) During a call:
• Press the Speaker Button
What is the “RD” Button?
“RD” stands for Redial.
1) Redialing the last number dialed:
• Pick up the Handset
• Press the RD Button
OR
• Press the RD button twice if using the Speaker Phone
2) Redialing a previous number:
• Do not pick up the Handset
• Press the RD button to see a list of all of your recent
outbound calls
• Arrow up/down in the list to select the number
• Press the Send Softkey and pick up the Handset
Conference Calling
• Dial the first party
• Once the first party has answered, press the CONF Key
• Dial the second party
• After the second party has answered, press Conf
Softkey OR the CONF Key. All parties should be
connected
For assistance, please
call 855.211.2255