Crexendo 230 User Manual

CREXENDO 230 SERIES INTERNET PHONE
The Basics
Please use a headset that supports an RJ9 (Modular jack) interface for best results.
Quick Reference Guide
1) Using Phone Handset:
Lift Handset
Dial the number or extension of the party you wish to
reach
Press Send Softkey or wait for call to complete and
for recipient to answer
2) Using Speaker Phone:
Lift Handset
Dial the number or extension of the party you wish to
reach
Press Send Softkey or wait for call to complete and
for recipient to answer
Press Speaker button
OR
Do not lift Handset
Dial the number or extension of the party you wish to
reach
Press Send Softkey or wait for call to complete and
for recipient to answer
3) Using Headset:
Press the Line button you wish to dial out on
Dial the number or extension of the party you wish to
reach
Wait for recipient to answer
How to Answer a Call
1) Using Phone Handset:
When phone rings, lift Handset
Begin speaking
2) Using Speaker Phone:
When phone rings do not lift Handset
Press Speaker button
Begin speaking
3) Using Headset:
When phone rings, press the Answer Softkey or the
flashing inbound line button
Begin speaking
Using a Headset
After connecting the Headset, press the Headset button.
The Headset button will light up and all incoming calls will now ring through to the Headset
1) Switching to a Headset when on a call:
Do not hang up Handset
Put on the Headset
Press the Headset button
Hang up the Handset
Checking Your Voicemail
1) From your phone:
Lift Handset
Press lighted MESSAGE button
Enter Password (PIN)
OR
Lift the Handset
Dial your VM Extension
Enter Password (PIN)
2) Using Crexendo Web Portal:
Log into your Crexendo Web Portal
Double-click the message to play through PC’s
speakers
3) From outside line:
Dial 877-282-4524
Enter 10-digit Direct Dial number for your phone
Enter your ID (Extension Number)
Enter Password (PIN)
Voicemail Message Options
1) Delete Voicemail Message:
Press 7
2) Forward to another user’s voice mailbox:
Press 8 Key
Forward without introductory message:
o Press 8
Forward with introductory message:
o Press 1 o Record your introductory message o Press 2 to save the message o Enter the Extension Number where the message
is to be forwarded followed by #
3) Rewind or Fast Forward an email message:
While listening to the message:
o Rewind - Press 4 o Fast Forward - Press 6
The message will rewind or advance a few seconds each time you press the key
4) “Skip” the header announcement and go directly to
the message by pressing the pound (#) key.
.
CREXENDO 230 SERIES INTERNET PHONE
Options Executed on the Phone
Quick Reference Guide
Changing Your PIN/Password, Your Name, and Recording Your Voicemail Greeting
Dial the Voicemail Extension (usually x4000) from your
phone
Enter your PIN (Password)
After any new messages have played, press the 5 Key
for Advanced Options
Changing your Name: Press 3 and follow the recorded directions
Changing PIN/Password: Press 6 and follow the recorded directions
Recording your Greeting: Press 1 and follow the recorded directions
Forwarding Your Phone
Press the Menu Softkey
Press 2 to select Features
Press 1 to choose Call Forward
Press 1 to choose Always Forward
Use the Arrow buttons (left/right) to enable/disable
Press 2 to Forward to a number
Use keypad to enter the forwarding number or extension
Press the Save button
Activating Do Not Disturb on Your Phone
Press the DND Softkey from the Home screen. No calls
will be received
Transferring a Call – Blind Transfer
1) Transfer before answering:
Press the Forward Softkey
Enter the number or extension the call is to be
transferred to
Press the Send Softkey or the # key
2) Transfer after answering:
Press the Transfer Softkey
Enter the number or extension the call is to be
transferred to
Hang up the phone
Transferring a Call – Attended (Warm) Transfer
Press the Transfer Softkey
Enter the number or extension the call is to be
transferred to
When the person answers, make the introduction, then
Hang up the phone
If no answer or the caller does not wish to be transferred to voicemail, press Cancel Softkey to return to the call
Transferring a Call Directly to Another Extension’s Voicemail
Press the Transfer Softkey
Enter *10 plus the extension of the voice mailbox the call
is to be transferred to
Press the Transfer Softkey again.
How to Use Speaker Phone
1) Before making a call:
Begin dialing without picking up the handset
2) During a call:
Press the Speaker Button
What is the “RD” Button?
“RD” stands for Redial.
1) Redialing the last number dialed:
Pick up the Handset
Press the RD Button
OR
Press the RD button twice if using the Speaker Phone
2) Redialing a previous number:
Do not pick up the Handset
Press the RD button to see a list of all of your recent
outbound calls
Arrow up/down in the list to select the number
Press the Send Softkey and pick up the Handset
Conference Calling
Dial the first party
Once the first party has answered, press the CONF Key
Dial the second party
After the second party has answered, press Conf
Softkey OR the CONF Key. All parties should be connected
For assistance, please
call 855.211.2255
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