Crestron Electronics STRFGWX User Manual

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This document was prepared and written by the Technical Documentation department at:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647

1-888-CRESTRON

Crestron STRFGWX Two-Way RF Transceiver

Contents

Two-Way RF Transceiver: STRFGWX 1

Description 1

Functional Description 1

Physical Description 1 Leading Specifications 4 Setup 6

Network Wiring 6

Preparation for Use 7

Identity Codes 7

Firmware Upgrade 9 Programming with SIMPL Windows 12

Configure STRFGWX Program 12

Example Program 13 Problem Solving 13

Troubleshooting 13

Further Inquiries 14

Future Updates 15

Future Firmware Upgrades 15 Return and Warranty Policies 16

Merchandise Returns / Repair Service 16

Crestron Limited Warranty 16

Operations Guide - DOC. 5811A Contents •• i

Crestron STRFGWX Two-Way RF Transceiver

Two-Way RF Transceiver: STRFGWX

Description

Functional Description

The STRFGWX is a two-way radio frequency (RF) gateway/transceiver that

communicates with Crestron’s wireless STX-1550C 2-Way RF Compact Color and

STX-1550CW Wall Mount 2-Way RF Compact Color Touchpanels. The

STRFGWX receives RF signals from one or more touchpanels (sold separately) and

translates the signals into commands for transmission over the Crestron remote

control system (herein referred to as the Cresnet system). Feedback signals from the

Cresnet system are transmitted from the STRFGWX to the touchpanel(s) for real-

time confirmation of commands. Up to 15 touchpanels can communicate with one

STRFGWX and, if more touchpanels are needed, more STRFGWXs may be added

to the control system.

The RF signals can travel from a minimum of three feet up to a maximum of 50 - 75

feet. Additional range can be obtained by using multiple STRFGWX units

distributed throughout any particular area or installation. The location of the

STRFGWX and the orientation of the antenna are important factors in the RF

performance. With the unit located outside of any metal enclosures and the antenna

positioned horizontally, pointing straight out of the unit, adjust the antenna to

achieve the best range. The range of the unit is also dependent on its placement and

the construction of the building in which it is used.

Included with the STRFGWX is a 4-pin connector plug to connect to other Cresnet

system devices. Also included is an external power pack (PW-1205 for domestic use

or PWI-1210 for international use).

Physical Description

The STRFGWX, shown on the next page, is housed in a black enclosure with silk-

screened labels on the front and rear panels. On the front of the unit are five light-

emitting diodes (LEDs) for indicating the unit’s status and the RF antenna (not

shown for clarity). All other connections are made on the back of the unit. There are

four rubber feet on the base of the unit for stability and to prevent slippage.

Operations Guide - DOC. 5811A Two-Way RF Transceiver: STRFGWX •• 1

Two-Way RF Transceiver Crestron STRFGWX

STRFGWX Physical Views

7.07 in

(17.95 cm)

12VDC

.5A

CRESTRON ELECTRONICS INC. ROCKLEIGH, N.J. 07647 USACRESTRON ELECTRONICS INC. ROCKLEIGH, N.J. 07647 USA

NETNET

NET

GZY

6.32 in

(16.06 cm)

RF GATEWAY - 2 WAYRF GATEWAY - 2 WAY

PWR NET RxSIG

CRESTRONCRESTRON

ANTENNA

STRFGWXSTRFGWX

1.70 in

(4.32 cm)

STRFGWX Ports

The rear panel of the STRFGWX contains the port for operating power and three

Cresnet ports. Each has a silk-screened label. Refer to the diagram below and the

following descriptions.

STRFGWX Rear Panel Ports

12VDC

.5A

CRESTRON ELECTRONICS INC. ROCKLEIGH, N.J. 07647 USACRESTRON ELECTRONICS INC. ROCKLEIGH, N.J. 07647 USA

NETNET

NET

GZY

2 •• Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A

Crestron STRFGWX Two-Way RF Transceiver

12 VDC .5 A

This direct current (DC) power socket connector is used to supply power via the

external power pack. Crestron recommends specific power packs for its devices. The

supplied power pack for the STRFGWX is Crestron part number PW-1205 (PWI-

1210 for international use). If a power pack other than this Crestron model is

obtained, verify that it meets the required specifications and polarity as shown after

this paragraph.

Power Pack Specifications

CRESTRON POWER PACK INPUT SPECS OUTPUT SPECS

PW-1205 120VAC~60 hertz (Hz) 12VDC .5A

PWI-1210 230VAC~50Hz 12VDC 1A

Power Pack Output Connector Polarity

NET (Modular Cresnet)

These two 6-pin, 6-position RJ11 modular jacks are used to connect the STRFGWX

to modular devices in the Cresnet system. Two NET ports are available so that

network units can be daisy-chained together.

NOTE: Most 6-conductor telephone cables are wired in a crisscross fashion and are

not compatible with Crestron equipment.

NOTE: All NET connectors, the two modular and the four-wire, can be used

simultaneously.

NET (Four-Wire Cresnet)

This 4-pin connector is used to connect the STRFGWX to other four-wire devices in

the Cresnet system.

STRFGWX Indicators

There are five LED indicators located on the front panel of the STRFGWX. Refer to

the diagram below and the descriptions on the next page. The front panel also has a

connector where the supplied antenna is attached. The antenna transmits and receives

the touchpanel RF signals.

STRFGWX Indicators

RF GATEWAY - 2 WAYRF GATEWAY - 2 WAY

PWR NET RxSIG

CRESTRONCRESTRON

ANTENNA

STRFGWXSTRFGWX

Operations Guide - DOC. 5811A Two-Way RF Transceiver: STRFGWX •• 3

Two-Way RF Transceiver Crestron STRFGWX

with the addition of

Version 40104S.UPZ or later.

Height: 1.70 in

(4.32 cm)

Width: 7.07 in

(17.95 cm)

PWR

This LED (green) illuminates when power is supplied to the STRFGWX.

NET

This LED (yellow) illuminates when communication with the Cresnet system and the STRFGWX is established. Illumination indicates that the SIMPL program currently loaded has a network device defined at the same NET ID code as the STRFGWX.

These three red LEDs monitor the RF communications of the STRFGWX. The SIG LED illuminates when the STRFGWX is in communication with a touchpanel. If multiple units have been installed to expand the roaming capabilities of a touchpanel, the SIG LED of the STRFGWX that is in communication with the touchpanel will be illuminated, all others are out. The Rx LED illuminates when a command is received from a touchpanel and Tx illuminates when a command is transmitted to a touchpanel.

Leading Specifications

The table below provides a summary of leading specifications for the STRFGWX. Dimensions and weight are rounded to the nearest hundredth unit.

Leading Specifications of the STRFGWX

SPECIFICATION DETAILS

Power Requirements

Default NET ID RF Communications Operating Ranges

Minimum Distance Maximum Distance Indoor Maximum Distance Outdoor

SIMPL Windows

Crestron Database

Firmware

STRFGWX Touchpanel

CEN/CN-TVAV Update File CNMSX-AV/Pro Update File CNRACKX/-DP Update File ST-CP Update File Dimensions & Weight

12VDC, external power pack or 24VDC, 0.125 amps, 3W, network

2-Way, 418MHz

3 ft 50 to 75 ft 150 ft Version 1.30.01 or later

smwlib70.exe and smwlib70.txt. 3 OR version 1.40.02 or later.

Version 12.1.4 or later 3 for SmarTouch Wizard support or 12.1.3 later 3 for regular support (use a CT-1600 model).

Version 2.4.1 or later. Version 5.077.0 or later.

4 & 5

Version 51205V.UPZ or later. Version 51020X.UPZ or later. Version 51020W.UPZ or later.

4 •• Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A

Depth: 6.32 in (16.06 cm) Weight: 2.10 lb (0.95 kg)

1 If changing the default NET ID, do NOT set the NET ID to 1B or the unit will have to

be returned to Crestron.

Crestron STRFGWX Two-Way RF Transceiver

2 The location of the STRFGWX and the orientation of the antenna are important

factors in the RF performance. Locate the unit outside of any metal enclosures and position the antenna horizontally, pointing straight out of the unit. Adjust the antenna to achieve the best range. The range of the unit is also dependent on its placement and the construction of the building in which it is used.

Installers can run multiple STRFGWX units which have built-in intelligence so that if both (or several) gateways receive a button press from the touchpanel, only the strongest signals produce an action in the control system. Crestron recommends that the latest firmware be loaded into the STRFGWX and associated touchpanel(s). If the firmware of the STRFGWX is upgraded, the associated touchpanel(s) must also be upgraded at the same time.

3 The latest software version can be obtained from the What’s New page (SIMPL

Windows and Crestron Database sections) or Downloads page (SIMPLWIN and CRESDB Libraries) of Crestron’s website.

4 STRFGWXs and touchpanels with later versions of firmware may include features

not mentioned in this guide. Newer versions of this guide can be obtained from the Downloads page (MANUAL Library) of Crestron’s website.

5 To utilize firmware upgrade files, a STRFGWX with a firmware version earlier than

1.5.0 must be returned to Crestron. The upgrade files can be obtained from the What’s New page (Touchpanels section) or the Downloads page (TOUCHPNL and UPGRADES Libraries) of Crestron’s website (www.crestron.com). New users are required to register in order to obtain access to the FTP site. Crestron recommends that the latest firmware be loaded into the STRFGWX and associated touchpanel(s). If the firmware of the STRFGWX is upgraded, the associated touchpanel(s) must also be upgraded at the same time.

6 CNX update files are required for either CNMSX-AV/Pro or CNRACKX/-DP.

Filenames for CNX update files have a UPZ extension and SmarTouch files are in one EXE or zipped UPZ file. All can be obtained from the What’s New page (Control Systems Update Files section) or Downloads page (OPSYS Library) of Crestron’s website.

7 The weight listed is for the STRFGWX and does not include 4-pin connector plug or

external power pack.

NOTE: Equipment has been tested and found to comply with the limits for a Class

B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential

installation. The equipment generates, uses and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

n Reorient or relocate the receiving antenna.

n Increase the separation between the equipment and receiver.

n Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected. n Consult the dealer or an experienced radio/TV technician for help. As of the date of manufacture, the unit has been tested and found to comply with

specifications for CE marking.

Operations Guide - DOC. 5811A Two-Way RF Transceiver: STRFGWX •• 5

Two-Way RF Transceiver Crestron STRFGWX

Setup

Network Wiring

NOTE: If making category 5 connections to the Cresnet peripherals, refer to the latest revision of the Cresnet Mini Network CAT 5 Interconnect Drawing (Doc.

5819). This document can be obtained from the Downloads page (CABLES and MANUAL Libraries) of Crestron’s website (www.crestron.com). Search for CAT5.PDF. New users are required to register in order to obtain access to the site.

NOTE: Review the latest revision of the Network Modular Cable Requirements (Doc. 5682). This document can be obtained from the Downloads page (CABLES and MANUAL Libraries) of Crestron’s website (www.crestron.com). Search for MODULAR.PDF.

When calculating the wire gauge for a particular Cresnet run, the length of the run and the load factor of each network unit to be connected must be taken into consideration. If Cresnet units are to be daisy-chained on the run, the load factor of each unit to be daisy-chained must be added together to determine the load factor of the entire chain. If the unit is a home-run from a Crestron system power supply network port, the load factor of that unit is the load factor of the entire run. The length of the run in feet and the load factor of the run should be used in the resistance equation on the next page to calculate the value on the right side of the equation.

Resistance Equation

R <

The required wire gauge should be chosen such that the resistance value is less than the value calculated in the resistance equation. Refer to the table below.

Wire Gauge Values

RESISTANCE (R) WIRE GAUGE

NOTE: All Cresnet wiring must consist of two twisted-pairs. One twisted pair is the +24V conductor and the GND conductor and the other twisted pair is the Y conductor and the Z conductor.

NOTE: When daisy-chaining Cresnet units, always twist the ends of the incoming wire and outgoing wire which share a pin on the network connector. After twisting the ends, tin the twisted connection with solder. Apply solder only to the ends of the twisted wires. Avoid tinning too far up the wires or the end becomes brittle. After tinning the twisted ends, insert the tinned connection into the Cresnet connector and tighten the retaining screw. Repeat the procedure for the other three conductors.

40,000

L x LF

4 16

6 18 10 20 15 22 13 24 (Double-CAT 5)

Where:

R = Resistance (refer to next table). L = Length of run (or chain) in feet. LF = Load factor of entire run (or chain).

6 •• Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A

Crestron STRFGWX Two-Way RF Transceiver

Preparation for Use

Refer to the hookup diagram below which shows the STRFGWX connections to the Cresnet system. Other than making the power connection last, complete the connections in any order.

NOTE: Refer to “Network Wiring” on page 6 when making connections to the ports labeled NET.

Cresnet System Hookup Connections for STRFGWX

TO ANY STS OR CRESNET

NETWORK DEVICES FOR NORMAL OPERATION OR

FOR PROGRAMMING

12VDC

.5A

CRESTRON ELECTRONICS INC. ROCKLEIGH, N.J. 07647 USACRESTRON ELECTRONICS INC. ROCKLEIGH, N.J. 07647 USA

FROM EXTERNAL

POWER PACK

NETNET

TO CONTROL SYSTEM

FOR NORMAL OPERATION

OR PROGRAMMING

NET

GZY

Identity Codes

The STRFGWX possesses two distinct types of identity codes: NET ID and RF CHANNEL. These codes are assigned to the unit from Crestron software.

Identity Code

Every equipment and user interface within the Cresnet system requires a unique NET ID. These codes are recognized by a two-digit hexadecimal number from 03 to FE. The NET ID of the unit must match an ID code specified in the SIMPL Windows program. The NET ID of the STRFGWX is factory set to 4F. The NET IDs of multiple STRFGWXs must all be unique and changed from a personal computer (PC) via SIMPL Windows or VT Pro-e.

NOTE: VT Pro-e is a Windows compatible software package for creating Crestron touchpanel screen designs.

The method for changing the unit’s NET ID is identical regardless of the software chosen. Complete the following steps to change the NET ID.

1. Attach one of the STRFGWXs to the control system (verify that the software is running).

2. From the SIMPL Windows or VT Pro-e menu, select Tools | Viewport to open the Crestron Viewport.

3. From the Viewport menu, select Functions | Set Network ID. The software checks the baud rate and then opens the “Set Network ID” dialog box.

Operations Guide - DOC. 5811A Two-Way RF Transceiver: STRFGWX •• 7

Two-Way RF Transceiver Crestron STRFGWX

4. In the “Set Network ID” dialog box, select the STRFGWX from the Current Network Devices text window.

CAUTION: If changing the default NET ID, do NOT set the NET ID to 1B or the unit will have to be returned to Crestron.

5. From the Choose the new network ID for the selected device (Hex): text box, select the new Net ID for the STRFGWX.

6. Click Set ID to initiate the change. This will display the “ID command has been sent” dialog box.

7. In the “Command Complete” dialog box, click OK.

8. In the Current Network Devices text window, verify the new NET ID code.

9. In the “Set Network ID” dialog box, click Close.

NOTE: The new NET ID code may also be verified by selecting Diagnostic | Report Network Devices in the Viewport.

10. Repeat this procedure for each STRFGWX to be added to the Cresnet system.

RF Channel

Each STRFGWX communicating to a STX-1550C touchpanel must have a RF CHANNEL that matches the RF CHANNEL of the touchpanel. There are 16 possible channels ranging from 0 to F (hexadecimal number). The same channel may be used for more than one STRFGWX when used to expand the roaming capabilities of a touchpanel within any particular area(s) or installation.

The RF channel is set from a PC via SIMPL Windows or VT Pro-e but the method for changing the unit’s RF channel is identical regardless of the software chosen. Complete the following steps to set the RF channel.

1. Attach one of the STRFGWXs to the control system (verify that the software is running).

2. From the SIMPL Windows or VT Pro-e menu, select Tools | Viewport to open the Crestron Viewport.

3. From the Viewport menu, select Functions | Set RFGWX Channel. The software checks the baud rate and then opens the “RFGWX Channel ID” dialog box.

4. In the top-portion of the “RFGWX Channel ID” dialog box, select the NET ID of the STRFGWX that requires the RF channel set.

5. In the bottom-portion of the “RFGWX Channel ID” dialog box, select the desired RF channel then click OK.

6. In the “Success” window, click OK.

7. From the Viewport menu, select Diagnostics | Report Network Devices and verify that the unit has the desired RF channel.

8. Repeat this procedure for each STRFGWX to be added to the Cresnet system.

8 •• Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A

Crestron STRFGWX Two-Way RF Transceiver

Firmware Upgrade

To upgrade the firmware of the STRFGWX, a local PC that contains the Crestron Viewport (available in SIMPL Windows or VT Pro-e) is required. To connect the PC to the control system, refer to the “Obtaining Communications” section of the Operators Guide supplied with the appropriate control system. The latest version of the Operations Guides can be obtained from the Downloads page (MANUAL Library) of Crestron’s website (www.crestron.com). New users are required to register in order to obtain access to the FTP site.

Firmware upgrade files are obtained from the What’s New page (Touchpanels section) or the Downloads page (TOUCHPNL and UPGRADES Libraries) of Crestron’s website. There have been two releases of STRFGWX firmware 1.5.0, PIC Ver 15 and 1.66 PIC Ver 19. Both versions may be directly upgraded to [2.4.1] PIC Ver 22. To upgrade the STRFGWX firmware, complete the following steps.

CAUTION: To utilize firmware upgrade files, a STRFGWX with a firmware version earlier than 1.5.0 must be returned to Crestron. Refer to “Merchandise Returns / Repair Service” on page 16 for further information. Do NOT attempt to upgrade those firmware versions.

CAUTION: Do NOT disconnect power from the STRFGWX until the firmware upgrade is complete and the RX and TX front panel LEDs remain unlit for approximately 50 seconds. Otherwise, unit will have to be returned to Crestron.

1. Make sure that no programs accessing the COM port of the PC.

2. At the PC, start SIMPL Windows or VT Pro-e.

3. From the SIMPL Windows or VT Pro-e menu bar, select Tools |

Viewport to open the Crestron Viewport.

NOTE: SIMPL Windows may open with an opening splash screen and may display

the “What do you want to do?” dialog box. If so, close the dialog box and continue.

4. Refer to figure below. From the Viewport menu, select Setup |

Communications settings (alternatively, depress Alt+D) to open the Port Settings dialog box.

Accessing the Port Settings Dialog Box

Operations Guide - DOC. 5811A Two-Way RF Transceiver: STRFGWX •• 9

Two-Way RF Transceiver Crestron STRFGWX

5. Refer to the dialog box shown below and verify the

communications settings. Make sure that parity is set to None, data bits to Eight, and XModem is selected.

Port Settings Dialog Box

6. As shown below, select File Transfer | Load Network Device

from the Viewport menu.

Select Load Network Device

7. As shown on the next page, select the NET ID of the STRFGWX

and then click OK.

10 •• Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A

Crestron STRFGWX Two-Way RF Transceiver

“Select Network ID” Dialog Box

8. As shown below, select the downloaded firmware (UPG) file and

click Open. The transfer will complete automatically.

“Select Firmware” Dialog Box

NOTE: During the next step, do not interrupt power until the message is displayed. If the LEDs blink sporadically and the unit does NOT report the new version, disconnect the power and contact a Crestron customer support representative.

NOTE: In the message in the next step, 7D and chan a have been user defined.

9. When the transfer is complete, observe the blinking RX and TX

front panel LEDs. The LEDs will blink for 20 seconds, turn off for 10 seconds, and blink again for 20 seconds. Press F4 to verify completion of the process. The unit will report the message below in the Viewport.

7D: STRFGWX [2.4.1] RF chan a PIC Ver 22. NOTE: When the firmware of the STRFGWX is upgraded, the associated

touchpanel(s) must also be upgraded. The units will not function properly if not upgraded with compatible firmware.

10. If the touchpanel firmware upgrade HAS been completed, close

the Viewport, exit SIMPL Windows or VT Pro-e, and disconnect the programming cable from the PC and the control system.

If NOT completed, perform the touchpanel firmware upgrade utilizing the firmware (CSF) file included with the download. Refer to the latest revision of the Operations Guide for the appropriate touchpanel for the firmware upgrade procedure. The latest version of the Operations Guides can be obtained from the Downloads page (MANUAL Library) of Crestron’s website (www.crestron.com). New users are required to register in order to obtain access to the FTP site.

Operations Guide - DOC. 5811A Two-Way RF Transceiver: STRFGWX •• 11

Two-Way RF Transceiver Crestron STRFGWX

SYMBOL

DROP

ADDITIONAL

Single-click on STRFGWX. In the

Programming with SIMPL Windows

SIMPL (Symbol Intensive Master Programming Language) is an easy-to-use programming language that is completely integrated and compatible with all Crestron system hardware. The objects that are used in SIMPL are called symbols. SIMPL Windows offers drag and drop functionality in a familiar Windows® environment.

SIMPL Windows is Crestron's software for programming Crestron control systems. It provides a well-designed graphical environment with a number of workspaces (i.e., windows) in which a programmer can select, configure, program, test, and monitor a Crestron control system.

The next two sections describe a STRFGWX within SIMPL Windows. The first section provides initial configuration information and the second section provides the location of example programs.

NOTE: The following descriptions assume that the reader has knowledge of SIMPL Windows. If not, refer to the extensive help information provided with the software.

Configure STRFGWX Program

To create a program with a STRFGWX, refer to the table on the next page for initial configuration information.

CAUTION: If changing the default NET ID, do NOT set the NET ID to 1B or the unit will have to be returned to Crestron.

Configure STRFGWX Program

FOLDER REQUIRED WHERE SETUP

Device Library,

Control Systems

Device Library,

Wireless Receivers (RF)

Device Library,

Touchpanels (Wireless)

Desired control system

STRFGWX System Views,

STX-1550C (also used for STX-1550CW)

System Views Refer to the documentation

Cresnet Units

System Views, STRFGWX

supplied with the specific control system for additional setup information. CHANGE NET ID (OPTIONAL) Double-click on STRFGWX (or single-click then right mouseclick) on STRFGWX. Select Configure. Select NET ID then select desired hexidecimal ID. CHANGE RF ID (OPTIONAL) -

System Views Detail Window, double-click (or single-click then right mouse-click, select Configure) on name of touchpanel in STRF Address text window. Select Configure. Select RF ID then select desired hexidecimal ID.

12 •• Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A

Crestron STRFGWX Two-Way RF Transceiver

STRFGWX NET ID is not

unicating on network.

connections and correct pinouts.

STRFGWX NET ID is not

unique, two or more units

Example Program

The STRFGWX resides on the Cresnet system and communicates to the STX-1550C or STX-1550CW touchpanels (sold separately). For a description of an example SIMPL Windows program that utilizes a STRFGWX and a STX-1550C touchpanel, refer to the latest revision of the STX-1550C Operations Guide (Doc. 5812). This document can be obtained from the Downloads page (MANUAL Library) of Crestron’s website (www.crestron.com). Search for STX1550C.ZIP. New users are required to register in order to obtain access to the FTP site.

Problem Solving

Troubleshooting

The table below and continued on the next page provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative.

STRFGWX Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

PWR LED does not illuminate. NET LED does not illuminate.

NET LED is on, but unit does not provide control.

SIG LED does not illuminate.

STRFGWX is not receiving power.

set to match the NET ID of the SIMPL program.

NET ID setting changes after STRFGWX is powered up. Unit is not comm-

STRFGWX RF ID does not match the RF ID of the SIMPL program.

Touchpanel is set to wrong RF ID.

share the same NET ID. Touchpanel has never operated.

Multiple STRFGWXs are being used.

Verify that power is supplied to the unit via external power pack or network. Enter Viewport and poll the network. Verify that the NET ID for the STRFGWX is properly set to match the SIMPL program. (Note that NET ID and RF ID are separate parameters.) Power down STRFGWX. Power up to reset NET ID.

Check network cabling for solid

Enter Viewport and poll the network. Verify that the RF ID for the STRFGWX is properly set to match the SIMPL program. (Note that NET ID and RF ID are separate parameters.) Verify that touchpanel RF ID is properly set to match the RF ID set in the Viewport. Refer to the "Setup Menu" section in the latest revision of the Operations Guide for the touchpanel. Verify that the NET IDs for all STRFGWXs are unique when multiple STRFGWs are used. Operate touchpanel. LED will remain illuminated after first communication with touchpanel. None required. Only the indicator of the STRFGWX in communication with a touchpanel will illuminate, all others will not be illuminated.

Operations Guide - DOC. 5811A Two-Way RF Transceiver: STRFGWX •• 13

Two-Way RF Transceiver Crestron STRFGWX

Refer to the "Setup Menu" section in the

of metal.

in vicinity of transmission.

Rx LED does not

STRFGWX Troubleshooting (continued)

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

illuminate when operating touchpanel or Tx LED illuminates when active, but touchpanel does not respond.

Intermittent response from STRFGWX during communication with touchpanel. STRFGWX does not report NET ID when polling the network through Viewport. Other devices are reported.

Touchpanel is out of range.

STRFGWX and touchpanel is not on same RF CHANNEL.

Roaming area is too large and touchpanel becomes out of range. STRFGWX is in vicinity

Touchpanel is too close to STRFGWX.

Network wiring is incorrect. STRFGWX is damaged. Contact a Crestron customer service

Position the touchpanel to within operating range. Refer to "Leading Specifications" on page 4 for details. Verify that the STRFGWX and touchpanel are on the same RF CHANNEL. Refer to "RF Channel" that begins on page 7 for details.

latest revision of the Operations Guide for the touchpanel. Install an additional STRFGWX in area to expand roaming area.

Verify that large amount of metal is not Position the touchpanel to within

operating range. Refer to "Leading Specifications" on page 4 for details.

Check network cabling for solid connections and correct pinouts.

representative.

Further Inquiries

If after reviewing this Operations Guide, you cannot locate specific information or have questions, please take advantage of Crestron's award winning customer service team by calling:

• In the US and Canada, call Crestron’s corporate headquarters at 1-888-Crestron [1-888-273-7876] or 1-201-767-3400.

• In Europe, call Crestron International at +32-15-50-99-50.

• In Asia, call Crestron Asia at +852-2341-2016.

• In Latin America, call Crestron Latin America at +525-260-4336.

For local support from exclusive Crestron factory-trained personnel call:

• In Australia, call Soundcorp at +613-9488-1555.

• In New Zealand, call Amber Technologies at +649-410-8382.

14 •• Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A

Crestron STRFGWX Two-Way RF Transceiver

Future Updates

As Crestron improves functions, adds new features, and extends the capabilities of the STRFGWX, additional information and programming examples may be made available as manual updates. These updates are solely electronic and serve as intermediary supplements prior to the release of a complete technical documentation revision.

The Downloads page of the Crestron website (www.crestron.com) directs the reader to the location and description of each update. Check the site periodically for update availability and its subjective value. New users are required to register in order to obtain access to the FTP site.

Future Firmware Upgrades

As Crestron improves functions, adds new features, and extends the capabilities of the STRFGWX, firmware upgrades may be made available.

The upgrade files can be obtained from the What’s New page (Touchpanels section) or the Downloads page (TOUCHPNL and UPGRADES Libraries) of Crestron’s website. To utilize firmware upgrade files, a STRFGWX with a firmware version earlier than 1.5.0 must be returned to Crestron. If the firmware of the STRFGWX is upgraded, the associated touchpanel(s) must also be upgraded.

Operations Guide - DOC. 5811A Two-Way RF Transceiver: STRFGWX •• 15

Two-Way RF Transceiver Crestron STRFGWX

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange, or service without prior authorization from Crestron. To obtain warranty service for Crestron products, contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address.

2. Products may be returned for credit, exchange, or service with a Crestron Return Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid to Crestron, Cresskill, N.J., or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal. Crestron reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any products returned with an RMA.

3. Return freight charges following repair of items under warranty shall be paid by Crestron, shipping by standard ground carrier. In the event repairs are found to be non-warranty, return freight costs shall be paid by the purchaser.

Crestron Limited Warranty

Crestron ELECTRONICS, Inc. warrants its Cresnet products, denoted by a "CN" prefix model number, to be free from manufacturing defects in materials and workmanship for a period of three (3) years from the date of shipment to purchaser. Disk drives and any other moving or rotating mechanical parts are covered for a period of one (1) year. Crestron warrants all its other products for a period of one year from the defects mentioned above, excluding touchscreen display components which are covered for 90 days. Incandescent lamps are completely excluded from Crestron's Limited Warranty. Crestron shall, at its option, repair or replace any product found defective without charge for parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the unexpired portion of the warranty.

Crestron shall not be liable to honor warranty terms if the product has been used in any application other than that for which it was intended, or if it has been subjected to misuse, accidental damage, modification, or improper installation procedures. Furthermore, this warranty does not cover any product that has had the serial number altered, defaced, or removed.

This warranty shall be the sole and exclusive remedy to the purchaser. In no event shall Crestron be liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising from the sale or use of this equipment. Crestron makes no other warranties nor authorizes any other party to offer any warranty, expressed or implied, including warranties of merchantability for this product. This warranty statement supersedes all previous warranties.

Trademark Information

All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered trademark of Microsoft Corporation. Windows 95/98/Me and Windows NT/2000 are trademarks of Microsoft Corporation.

16 •• Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A