HR-310
AAA batteries (3):
HR-310
PRELIMINARY
Handheld Remote
DO GUIDE
DO Check the Box
QTY PRODUCT PART NUM.
1 Batteries, AAA Alkaline, x3 2022558
DO Install the Battery Pack
The Crestron® HR-310 ships with three AAA alkaline batteries that must be installed prior to
operating the remote. Use the following procedure to install the battery pack.
1. Locate the battery cover on the rear of the HR-310. Gently push on the battery cover while
sliding it down and away from the remote until the tabs connecting the cover to the remote
disengage.
2. Install the included AAA batteries as shown in the illustration following step 3. Observe the
correct polarity when inserting the batteries into the compartment.
3. Reattach the battery cover by aligning the tabs on the top and bottom of the cover with
their respective slots on the bottom of the HR-310, and then gently push the cover upward
until the tabs snap into place.
Battery cover
positive (+) terminals
(rear view)
DO Acquire the Remote
The HR-310 must be acquired by an inNET EX® wireless gateway or by a control system with a
built-in inNET EX gateway (both not included) before it can be used with a Crestron control
system. Supported devices with inNET EX gateways currently include the Crestron CEN-GWEXER,
DIN-AP3MEX, and MC3. Use the procedures outlined in this section to join or leave an inNET EX
network and to verify communications between the device and the control system.
Joining an inNET EX Network
1. Press the ACQUIRE button on the inNET EX gateway to enter Acquire mode, or enter
Acquire mode from Crestron Toolbox™ software. For more information, refer to the
CEN-GWEXER Installation Guide (Doc. 7723), the DIN-AP3MEX Installation Guide (Doc.
7492), or the MC3 DO Guide (Doc. 7774) at www.crestron.com/manuals.
NOTE: In an environment where there are multiple gateways installed, only one gateway
should be placed in Acquire mode at any time.
2. Quickly press the (Home) button on the HR-310 three times, and then press and hold
the button (press, press, press, press + hold) until the backlight on the remote blinks
once. (This process can take up to 10 seconds.)
3. Release the button to start the acquire process. The backlight blinks slowly to show that
the remote is actively scanning the inNET EX network.
4. Conrm the status of the acquire process:
• If the HR-310 is acquired by the inNET EX network, the backlight turns on for ve
seconds.
• If the HR-310 is not acquired by the inNET EX network, the backlight rapidly blinks.
Press the button to cancel the acquire process. Ensure the gateway is in Acquire
mode and that the HR-310 is in range before attempting the acquire process again.
5. After the acquire process is complete, remove the gateway from Acquire mode as
described by the gateway’s documentation.
NOTE: Firmware updates can only be performed by connecting the HR-310 to Crestron Toolbox
via USB. Remove the battery cover on the rear of the HR-310 to locate the micro USB port, and then
connect the remote to the computer using a micro USB to USB A cable (not included). For more
information on per forming rmware updates in Crestron Toolbox, refer to the embedded Crestron
Toolbox help le.
Leaving an inNET EX Network
To leave an inNET EX network, put the HR-310 into Acquire mode as described in “Joining an
inNET EX Network” when no gateway has been placed in Acquire mode.
Verifying Communication Status
PRELIMINARY
To check the communication status of the HR-310, quickly press the button three times, and
then press and hold the button for up to two seconds. The backlight blinks to indicate the current
communication status as described in the table below.
BACKLIGHT BEHAVIOR COMMUNICATION STATUS
The backlight turns on for ve seconds. The HR-310 is communicating with the control system.
The HR-310 is communicating with the control system,
The backlight blinks three times.
but the gateway is not communicating with the control
system.
The backlight blinks twice.
The HR-310 was previously joined to the network but is
no longer communicating with the gateway.
The backlight blinks once. The HR-310 is not joined to the network.
DO Set the Device RFID
If required, use the following procedure to set the RFID (radio-frequency identication) of the
HR-310.
NOTE: The HR-310 RFID is set to “01” by default.
NOTE: The HR-310 must be kept awake to maintain communications while setting the device RFID
via a wireless connection. After completeing the below procedure, press any button on the HR-310 to
wake the remote so that it receives the change ID command from the gateway.
1. Ensure that the HR-310 has been acquired to the inNET EX wireless gateway as described
in the “DO Acquire the Remote” section above.
2. Open Crestron Toolbox and select the InNetEx Diagnostic Tool. The tool scans the inNET
EX network for the wireless gateway and all acquired devices.
3. Once the gateway has been discovered, locate the HR-310 in the Connected Devices
table.
4. Right click on the HR-310’s entry in the Connected Devices table, and then click
inNET(EX) ID.
5. Select a new RFID from the provided drop-down menu, and then click Apply to send the
new RFID to the device. Click OK to exit.
Alternatively, the device RFID can also be set through the Text Console tool in Crestron Toolbox.
Remove the battery cover on the rear of the HR-310 to locate the micro USB port, and then connect
the remote to the computer using a micro USB to USB A cable. Open the Text Console tool in
Crestron Toolbox, and then issue the M N ETID [x x] command, where xx is the desired RFID. The
HR-310 remains awake when connected to a USB host.
DO Customize the Hard Buttons
The HR-310 ships with a default set of nine congurable hard buttons installed. Custom-engraved
buttons can be created and ordered using Crestron Studio® software to replace the default button
set. For more information on installing the custom hard buttons, refer to the HR-310-BTN Installation
Guide (Doc. 8224) at www.crestron.com/manuals.
DO Learn More
Visit the website for additional information and the latest rmware updates. To learn
more about this product, use a QR reader application on your mobile device to scan
the QR image.
Crestron Electronics
15 Volvo Drive, Rockleigh, NJ 07647
888.CRESTRON | www.crestron.com
As of the date of manufactur e, the pro duct ha s been te sted an d found to c omply with specications for CE mark ing.
Federal Communications Commission (FCC) Compliance Statement
This device complies with par t 15 of the FCC Rul es. Operatio n is subject to the followin g two con dition s:
(1) This devic e may not ca use har mful interfe rence, and (2) thi s device m ust acc ept any interference received, including interferenc e
that may cause undesired operation.
CAUTION: Changes or modic ations not expressly a pproved by the manufactu rer responsible for complia nce could void the
user’s authorit y to operate the equipme nt.
NOTE: This equipm ent has b een tes ted and found to comply with the limi ts for a Class B digi tal device, pur suant to part 15 of th e
FCC Rules. These limits a re desi gned to provide re asonable protection again st harmful inte rference in a r eside ntial installation.
This equipment generates, u ses and c an radi ate radi o frequency energy an d, if not installed and us ed in acc ordan ce with the
instruction s, may cause harmful interference to r adio communic ations. However, the re is no guarante e that interfe rence w ill not
occur in a particular i nstal lation.
If this equipment does cause harmful interference to radio or televis ion rec eption, which c an be determined by turning the
equipment off and on, th e user is encouraged to try to correct the inter ference by one o r more of th e following measures:
• Reorient or relocate the receiving antenna.
• Increase the separ ation between the equipment a nd receiver.
• Connect the e quipment into an outlet on a circuit different f rom that to which the recei ver is connecte d.
• Consult the dealer or an experienced radio/T V techn ician for help.
Industry Canada (IC) Compliance Statement
CAN ICES-3(B)/NMB-3(B)
This equipment should be installed a nd oper ated with a minimu m dista nce 20c m betwe en the radiator and your bo dy
Cet équipement doit êt re installé et ut ilisé à un e dista nce minimale de 20 cm entre l e radiateur et votre corps.
This device complies with Industry Canada li cense-exempt RSS standard(s). Operation i s subject to the following t wo conditions:
(1) this device may not cause interference, and (2) this device must accept any inte rfer ence, including inter ference that may cause
undesired operation of the device.
Le présent appareil est confo rme aux C NR d’Industrie Canada a pplicables aux appa reils radio exempts de licence. L’exploitation
est auto risée aux deux conditions suivantes : (1) l’appa reil ne doit pas produir e de brouillage, et (2) l’utilisateur d e l’appare il doit
accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
Crestr on produc t developmen t soft ware is licen sed to Cres tron deal ers and Cre stron Se rvice Pr oviders (C SPs) under a limited non -exclusive, n on-tran sferable S oft ware Develo pment Tools
License A greement. Cre stron produc t operating sys tem softwa re is licensed to C restron deale rs, CSPs, a nd end-users un der a separate En d-User Lice nse Agreement . Both of these A greements
can be found o n the Crestron web site at www.crestron.com/legal/sof tware_license_agreement.
The speci c patents that c over Crestron pro ducts are listed a t www.crestron.com/legal/patents.
The produ ct warranty ca n be found at www.crestron.com/legal/sales-terms-conditions-warranties.
Certa in Crestron pro ducts contain op en source soft ware. For speci c information, vi sit www.crestron.com/legal/open-source-software.
Crestr on, the Cre stron log o, Crestron Studi o, Crestron Toolbox, in NET EX, an d the inN ET EX logo are eit her tradema rks or registered tr ademarks of Crest ron Elect ronics, Inc. in the Uni ted
States a nd/or other countr ies. Other tradema rks, regis tered trademarks , and trade names may be use d in this document to refe r to either th e entities claiming the m arks and na mes or their
product s. Crestron dis claims any propriet ary interest in t he marks and names of o thers. Crestr on is not responsib le for errors in ty pography or photo graphy.
This docum ent was written by t he Technical Publicat ions departmen t at Crestron.
©2017 Crestron Electronics, Inc.
DO GUIDE
DOC. 82 28A ( 204 952 5) 11.17
Specic ations subject to c hange without not ice.
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