Crestron V24-C
V-Panel™
24” HD Touch Screen Displays
Operations Guide
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
Regulatory Compliance
As of the date of manufacture, the V24-C has been tested and found to comply with specifications for CE
marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
registered trademarks of Crestron Electronics, Inc. in the United States and other countries. Adobe, Acrobat and Flash are trademarks or
registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Blu-ray Disc is a registered trademark
Crestron, the Crestron logo, DigitalMedia, DigitalMedia 8G, DigitalMedia 8G+, DM, DM 8G+ and V-Panel are trademarks or
of the Blu-ray Disc Association. HDMI is a trademark or registered trademarks of HDMI Licensing LLC in the United States and/or
other countries. Microsoft, Excel, Internet Explorer, PowerPoint and Windows Media are trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries. Netflix is a trademark or registered trademark of Netflix, Inc. in the
United States and/or other countries. YouTube is a trademark or registered trademark of Google Inc. in the United States and/or other
countries. Other trademarks, registered trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.
©2011 Crestron Electronics, Inc.
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
Contents
V-Panel™ 24”HD Touch Screen Displays: V24-C 1
Introduction ...............................................................................................................................1
Features and Functions................................................................................................ 1
Applications.................................................................................................................5
Specifications ..............................................................................................................6
Physical Description.................................................................................................... 9
Setup ........................................................................................................................................ 17
Configuring the V-Panel............................................................................................17
Hardware Hookup .....................................................................................................17
Recommended Cleaning............................................................................................ 17
Resources................................................................................................................................. 18
Reference Documents................................................................................................18
Further Inquiries........................................................................................................18
Future Updates ..........................................................................................................18
Return and Warranty Policies.................................................................................................. 19
Merchandise Returns / Repair Service ......................................................................19
CRESTRON Limited Warranty.................................................................................19
Operations Guide – DOC. 6914A Contents • i
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
V-Panel™ 24”HD
Touch Screen Displays: V24-C
Introduction
The V-Panel™ V24-C merges high definition Crestron® touch screen control and
HD video in one stylish and versatile 24” touch screen display. Its generous
WUXGA screen delivers stunning video performance even at extreme viewing
angles, providing an exceptional HDTV or computer display solution with integrated
touch screen functionality. The V24-C suits a broad range of residential and
commercial applications, excelling as a home controller and television display for a
luxury kitchen or bedroom, as a presentation control panel for a university lecture
hall or as a video control surface for corporate and government command centers.
The choice of flush in-wall, lectern or VESA mounting affords a clean, modern
appearance for any custom installation.
The V24-C replaces separate touch screens, TV displays and computer monitors with
one gorgeous device. Whether mounted flush in a wall or on a wall bracket, desk
stand or articulating arm, its streamlined design allows it to be installed virtually
anywhere. Complete connectivity is provided through a single, long distance cable
connection. Together with a DGE-2 Digital Graphics Engine (sold separately), the
V24-C delivers a powerful and elegant touch screen control solution featuring
astonishing on-screen performance with dual-window HD video, annotation,
streaming multimedia, embedded PC applications and Web browsing, all cohesively
merged into one seamless user interface through Core 3*.
Features and Functions
• High definition 24” (610 mm) widescreen display
• Capacitive touch screen technology
• 1920 x 1200 WUXGA display resolution
• High performance S-PVA display technology
• Rich, accurate color reproduction
• High speed 6 ms response
• High contrast ratio, high aperture, high color gamut
• Ultra-wide 178 degree viewing angles
(Continued on following page)
* Core 3 UI with Adobe® Flash® object support and H.264 support are future features of the DGE-2, to
be enabled via a future firmware release.
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 1
V-Panel™ 24” HD Touch Screen Displays Crestron V24-C
Features and Functions
(Continued)
• Fully HDCP compliant
• Digital Graphics Engine (DGE-2) installs up to 330 feet (~101 meters)
• Also works with DVPHD and DVPHD-GB Digital Video Processors
• Single wire DigitalMedia 8G+™ connectivity
• Built-in HD scaler enables full screen video without a DGE
• USB keyboard/mouse port
• Optional annotation pen available
• VESA 100 x 200 mounting option
• Stylish flush wall and lectern mount options
• Available in white or black
Beyond High Definition Video
With a display resolution of 1920 x 1200, the V24-C provides an incredible amount
of real estate for displaying all kinds of dynamic control graphics, full motion video
windows and multimedia applications. The 16:10 aspect ratio even enables a touch
screen control bar to appear on screen while simultaneously viewing a full 1080p HD
video image without either one obscuring the other. This invaluable feature allows
controls for audio volume, lighting and other important functions to remain visible at
all times for immediate access.
away
1, 2
1, 2, 3
The V24-C employs high performance S-PVA display technology to deliver an
optimum HD experience with rich, accurate color reproduction, high speed response
and excellent black depth and contrast. Ultra-wide 178 degree horizontal and vertical
viewing angles ensure consistent picture quality on and off axis, alleviating the need
to be directly in front of the screen when reaching for an on-screen control or just
catching the morning news.
Digital Graphics Engine
For a typical control application using the V24-C, a DGE-2 Digital Graphics Engine1
is also required. The DGE-2 can be installed at the central equipment location,
dramatically reducing all the wiring from the head end AV sources, switchers and
the control network. A single CAT5e or DigitalMedia 8G™ cable connects the
V24-C to the DGE-2 over a wiring distance of up to 330 feet (~101 meters),
affording exceptional flexibility while minimizing wiring cost and complexity.
1. Item sold separately.
2. The V24-C features a DM 8G+™ type input. Connection to a DGE-2 or DVPHD requires a
DM-TX-201-C transmitter (sold separately). For wiring cable up to 330 feet (100 meters) in length,
use Crestron DM-CBL-8G DigitalMedia 8G cable or generic CAT5e (or better) UTP or STP.
Shielded cable and connectors are recommended to safeguard against unpredictable environmental
electrical noise, which may impact performance. Cable sold separately. Refer to the latest version of
the Crestron DigitalMedia Infrastructure Guide (Doc. 4556) for complete wiring guidelines. It is
available from the Crestron Web site (www.crestron.com/dmresources
3. An Ethernet enabled control system is required for use with a DVPHD. Be advised, DVPHD does not
support streaming media, Web browser or other embedded PC functionality.
4. Core 3 UI with Adobe Flash object support and H.264 support are future features of the DGE-2, to be
enabled via a future firmware release.
).
4
2 • V-Panel™ 24” HD Touch Screen Displays: V24-C Operations Guide – DOC. 6914A
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
Powered by Core 3*
The Crestron Core 3 UI framework enables the generation of dynamically rich user
interfaces with greater power and ease than ever. Core 3 lets touch screen designers
merge multiple objects and apps on screen, leveraging the power of Adobe
digital HD video, H.264 streaming video*, Web browsing and other emerging
technologies to deliver an engaging and ultra-intuitive touch screen experience. Use
gestures navigation to effortlessly browse through music and movie libraries, scroll
through TV channels and radio stations and select any desired control app from an
intuitive menu of colorful 3D icons. Personalize the touch screen desktop with
animated clocks, calendars, weather widgets, news feeds and other informative
objects. Even apply themes and backgrounds that change on the fly with each user,
event or season.
The power of Core 3 extends beyond impressive graphics and animated objects,
unleashing tremendous new capabilities for controlling devices and managing a
complete integrated system. Using the Core 3 SDK, programmers can develop fully
functioning “device apps” that can be dropped into each touch screen project without
additional programming or resizing. Choose from an expanding library of fully
developed device apps to instantly add controls for security systems and HVAC,
provide sophisticated navigation for media servers and tuners and enable
user-friendly editing of lighting scenes and channel presets. With Core 3, the
possibilities are virtually limitless.
®
Flash®*,
Embedded PC & HD Streaming Media
While simultaneously controlling the home or other facility, the V24-C and DGE-2
(sold separately) provide everything you need to enjoy online music and movies,
browse Web pages and access most types of digital media without necessitating a
separate computer. Embedded PC applications include Internet Explorer®, Windows
®
Media
Player, Adobe® Acrobat® Reader and Microsoft® Word, Excel® and
PowerPoint® document viewers. In addition, VNC Viewer support delivers enhanced
cross platform interaction with computers over the network or Internet, allowing
remote access and control of desktop applications to unleash all kinds of new
presentation and system integration possibilities.
HD Video and RGB Display
Used with a DGE-2, the V24-C can simultaneously display up to two fully scalable
full motion video windows, each supporting HD or standard video and high
resolution RGB signals from external AV and computer sources. All connections are
made at the DGE-2 using conventional HDMI®,VGA and BNC type cables.
HDCP Support
Industry leading support for HDCP (High-bandwidth Digital Content Protection)
ensures seamless compatibility with content protected DVD, Blu-ray Disc
HDTV and multimedia computer sources.
®
, digital
Core 3 UI with Adobe Flash object support and H.264 support are future features of the DGE-2, to be
*
enabled via a future firmware release.
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 3
V-Panel™ 24” HD Touch Screen Displays Crestron V24-C
H.264 Streaming Video
Native support for H.2641 and MJPEG allows the V24-C and DGE-22 to display live
video from a variety of Web cameras and servers such as the Crestron CEN-NVS200
Network Video Streamer
media player, the V24-C supports streaming and downloadable video in a wide
variety of formats, enabling access to all kinds of media from network servers and
online sources like YouTube® and Netflix®3.
Keyboard/Mouse Options
On-screen keyboard and mouse capabilities enable complete control of the
embedded Web browser and other applications. A USB port is also provided on the
V24-C, allowing for the connection of a physical keyboard and mouse.
Real Time Annotation
Whether conducting a high level boardroom meeting, training seminar or watching
sports in your home theater, annotation helps put the fine point on any presentation.
Built-in annotation provides the ability to illustrate your thoughts on the fly, letting
you draw and write over high definition video and computer images and sketch out
ideas on a whiteboard screen, without leaving the podium or your favorite chair
while other viewers watch on the big screen.
2
. Also, through the DGE-2’s embedded Web browser and
Remote Annotation
Remote annotation capability allows multiple touch screen users to draw with their
fingertips over the same video image or whiteboard screen, enabling enhanced
interaction between several participants in a courtroom, classroom or council
chamber.
Presentation Output
Through an HDMI connection at the DGE-2, the V24-C screen image can be sent to
additional display devices, allowing videos, PowerPoint presentations, annotation
and other on-screen media to be shared with a live audience.
DVPHD Integration
In addition to the DGE-2, V-Panel is also compatible with the award winning
DVPHD High Definition Digital Video Processor
eight simultaneous video windows along with HD touch screen graphics and
annotation. The DVPHD supports high definition video and computer signals from a
wide variety of digital and analog sources. Its DVI output connects to the V24-C via
a DM 8G+™ transmitter or DigitalMedia™ switcher.
1. Core 3 UI with Adobe Flash object support and H.264 support are future features of the DGE-2, to be
enabled via a future firmware release.
2. Item sold separately.
3. Accessing Netflix content requires an active Netflix account. See www.netflix.com
4. The V24-C features a DM 8G+™ type input. Connection to a DGE-2 or DVPHD requires a
DM-TX-201-C transmitter (sold separately). For wiring cable up to 330 feet (100 meters) in length,
use Crestron DM-CBL-8G DigitalMedia 8G cable or generic CAT5e (or better) UTP or STP.
Shielded cable and connectors are recommended to safeguard against unpredictable environmental
electrical noise, which may impact performance. Cable sold separately. Refer to the latest version of
the Crestron DigitalMedia Infrastructure Guide (Doc. 4556) for complete wiring guidelines.
5. An Ethernet enabled control system is required for use with a DVPHD. Be advised, DVPHD does not
support streaming media, Web browser or other embedded PC functionality.
2
, enabling the display of up to
4, 5
for details.
4 • V-Panel™ 24” HD Touch Screen Displays: V24-C Operations Guide – DOC. 6914A
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
Applications
The following diagram shows a V24-C in a typical application.
V24-C in a Typical Application
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 5
V-Panel™ 24” HD Touch Screen Displays Crestron V24-C
Specifications
Specifications for the V24-C are listed in the following table.
V24-C Specifications
SPECIFICATION DETAILS
Touch Screen Display
Display Type TFT Active Matrix Color LCD
Size 24 inch (610 mm) diagonal
Aspect Ratio 16:10 WUXGA
Resolution 1920 x 1200 pixels
Brightness 300 nits
Contrast 1000:1
Response Time 6 ms G-to-G
Color Depth 24-bit, 16.7 million colors
Illumination Backlit fluorescent
Viewing Angle ±89º horizontal, ±89º vertical
Touchscreen Capacitive
Video
Input Signal Type
Input Resolutions
Communications
DigitalMedia DM 8G+, HDCP, EDID, 100 Mbps Ethernet
USB
Power Requirements
Power Pack
Environmental
Temperature 41º to 113º F (5º to 45º C)
Humidity 10% to 90% RH (non-condensing)
Heat Dissipation 291 BTU/Hr
Enclosure
V24-C Plastic case, VESA 100 x 200 mm mountable
V24-WALL-C
V24L-C
Refer to DGE-2 or DVPHD specifications for
additional information. They are available in the
latest version of the DGE-2 Digital Graphics
Engine Operations Guide (Doc. 6809) and the
DVPHD High Definition Digital Video Processor
Operations Guide (Doc. 6545), respectively.
DM 8G+ (DigitalMedia over one CAT5e twisted
pair copper)
1920 x 1200 @ 60 Hz native or any other
progressive resolution up to
1920 x 1200 @ 60 Hz
Supports USB HID (Human Interface Device)
class devices
3.7 Amps @ 24 Volts DC 100-240 Volt AC,
50/60 Hz power pack included
Includes metal rear enclosure with plastic front
bezel, additional mounting accessory required
Includes metal rear enclosure with plastic front
bezel, fan cooled, additional mounting
accessory recommended
1, 2
1, 2
(Continued on following page)
6 • V-Panel™ 24” HD Touch Screen Displays: V24-C Operations Guide – DOC. 6914A
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
V24-C Specifications (Continued)
SPECIFICATION DETAILS
Dimensions
V24-C
Height 15.52 in (395 mm)
Width 23.09 in (587 mm)
Depth 2.81 in (72 mm)
V24-WALL-C
Height 16.79 in (427 mm)
Width 24.44 in (621 mm)
Depth 3.43 in (87 mm)
V24L-C
Height 16.79 in (427 mm)
Width 24.44 in (621 mm)
Depth 3.43 in (87 mm)
Weight
V24-C 21.5 lbs (9.8 kg)
V24-WALL-C 24.0 lbs (10.9 kg)
V24L-C 24.6 lbs (11.2 kg)
Available Models
V24-C-B
V24-C-W
V24-WALL-C-B
V24-WALL-C-W
V24L-C-B
V24L-C-W
Included Accessories
Power Pack
V-CBL-S6C
V24-IMCW-C
V-Panel 24” VESA Mount HD Touch Screen
Display, DM 8G+, Black
V-Panel 24” VESA Mount HD Touch Screen
Display, DM 8G+, White
V-Panel 24” Wall Mount HD Touch Screen
Display, DM 8G+, Black
V-Panel 24” Wall Mount HD Touch Screen
Display, DM 8G+, White
V-Panel 24” Lectern Mount HD Touch Screen
Display, DM 8G+, Black
V-Panel 24” Lectern Mount HD Touch Screen
Display, DM 8G+, White
3.7 Amps @ 24 Volts DC 100-240 Volt AC,
50/60 Hz, Universal
V-Cable Siamese Cable, DM-8G+, 6 feet (~1.8
meters) (included with V24-C and V24L-C
models only)
V-Panel Interface Module for V-24-C,
DM 8G+(included with V24-C and V24L-C
models only)
(Continued on following page)
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 7
V-Panel™ 24” HD Touch Screen Displays Crestron V24-C
V24-C Specifications (Continued)
SPECIFICATION DETAILS
Available Accessories
BB-V24
BBI-V24
DGE-2
DM-8G-CONN DigitalMedia 8G Cable Connector
DM-8G-CRIMP Crimp Tool for DM-8G-CONN
DM-CBL-8G DigitalMedia 8G Cable
DM-TX-201-C DigitalMedia 8G+ Transmitter 201
PMK-V24
V-CBL-SC V-Cable Siamese Cables, DM 8G+
V24-IMCW-C
V24L-PEN-B Annotation Pen
1. Item sold separately.
2. V24-WALL-C model must be installed in an upright position with the screen perpendicular to the
floor. V24L-C model may be mounted in an angled lectern or horizontal table top. Allow adequate
space at the top and bottom of the rear housing for proper ventilation.
Pre-Construction Wall Mount Back Box for
V24-WALL-C
Pre-Construction Wall Mount Back Box for
V24-WALL-C – International Version
Digital Graphics Engine with HDMI and
DigitalMedia CAT Connectivity
(Requires DM-TX-201-C)
Pre-Construction Wall or Lectern Mounting
Kit for V24-WALL-C and V24L-C
V-Panel Interface Module for V24-C,
DM 8G+
8 • V-Panel™ 24” HD Touch Screen Displays: V24-C Operations Guide – DOC. 6914A
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
Physical Description
This section provides information on the connections, controls and indicators
available on your V24-C.
V24-C Physical View (Shown in Black)
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 9
V-Panel™ 24” HD Touch Screen Displays Crestron V24-C
V24L-C Physical View (Shown in White – V24-WALL-C is Physically Identical)
V24-C Physical View (Rear Showing Connector Ports)
10 • V-Panel™ 24” HD Touch Screen Displays: V24-C Operations Guide – DOC. 6914A
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
V24-C Overall Dimensions (Front and Side Views)
23.09 in
(587 mm)
15.52 in
(395 mm)
15.44 in
(392 mm)
2.77 in
(71 mm)
V24-C Overall Dimensions (Rear View)
7.61 in
(194 mm)
3.94 in
(100 mm)
5.75 in
(146 mm)
3.94 in
(100 mm)
3.94 in
(100 mm)
2.81 in
(72 mm)
NOTE: In the illustration above, the V24-C is shown with the rear cover removed.
When making cable connections to the V24-C, it will be necessary to remove the
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 11
V-Panel™ 24” HD Touch Screen Displays Crestron V24-C
cover by first removing the four screws holding it in place. Replace the cover when
connections have been made.
V24-WALL-C Overall Dimensions (Front View – Without Bezel)
24.14 in
(613 mm)
16.48 in
(419 mm)
12 • V-Panel™ 24” HD Touch Screen Displays: V24-C Operations Guide – DOC. 6914A
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
V24-WALL-C Overall Dimensions (Front, Side and Bottom Views – With Bezel)
24.44 in
(621 mm)
V24-WALL-C (Rear View)
23.49 in
(597 mm)
16.79 in
(427 mm)
0.23 in
(6 mm)
3.32 in
(85 mm)
15.78 in
(401 mm)
3.43 in
(87 mm)
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 13
V-Panel™ 24” HD Touch Screen Displays Crestron V24-C
V24L-C Overall Dimensions (Front, Side and Bottom Views)
24.44 in
(621 mm)
V24L-C (Rear View)
23.49 in
(597 mm)
16.79 in
(427 mm)
0.23 in
(6 mm)
3.32 in
(85 mm)
15.78 in
(401 mm)
3.43 in
(87 mm)
14 • V-Panel™ 24” HD Touch Screen Displays: V24-C Operations Guide – DOC. 6914A
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
V24-C Connectors (V24-C Shown)
1
2
3
5
4
6
Connectors, Controls & Indicators
#
CONNECTORS
1
,
DESCRIPTION
CONTROLS &
INDICATORS
1 Hard Key
2
24VDC 3.7A
3
4
DM 8G IN
Green
LED
Pin 8
USB HID
Amber
LED
Pin 1
5
PEN
6
PEN SWITCH7
1. An interface connector for the 24 VDC port is provided with the unit.
2. On V24-C and V24L-C models, connects to V24-IMCW-C interface module via included V-CBL-SC
cable.
3. On V24-WALL-C model, connects to DM 8G+ output of a DM transmitter or switcher via CAT5e or
Crestron CM-CBL-8G.
4. The V24-C features a DM 8G+™ type input. Connection to a DGE-2 or DVPHD requires a
DM-TX-201-C transmitter (sold separately). For wiring cable up to 330 feet (100 meters) in length,
use Crestron DM-CBL-8G DigitalMedia 8G cable or generic CAT5e (or better) UTP or STP.
Shielded cable and connectors are recommended to safeguard against unpredictable environmental
electrical noise, which may impact performance. Cable sold separately. Refer to the latest version of
the Crestron DigitalMedia Infrastructure Guide (Doc. 4556) for complete wiring guidelines.
5. To determine which is pin 1 on the cable, hold the cable so the end of the eight pin modular plug is
facing away from you, with the clip down and copper side up. Pin 1 is on the far left.
(1) Programmable push button, illuminates
green to indicate power is on, also reboots
DGE if held for five seconds
(1) 2-pin 5 mm detachable terminal block,
24 Volt DC power input2
(power pack included)
(1) 8-pin RJ-45 female, shielded DM 8G+
2, 3, 4, 5, 6
input
Green LED indicates DM
;
®
link status,
Solid amber LED indicates HDCP video,
Blinking amber LED indicates non-HDCP
video
(1) USB Type A female;
USB 1.1 host port for connection of a
mouse/keyboard or other HID (Human
Interface Device) compliant device
(1) 8-pin RJ-45 female, shielded5;
For connection of optional annotation pen,
V24L-PEN-B (sold separately)
(1) 2-pin 5 mm detachable terminal block,
For connection of optional annotation pen
holder
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 15
V-Panel™ 24” HD Touch Screen Displays Crestron V24-C
6. Refer to the following table for the DM 8G IN connector pinouts.
DM 8G IN Port
18
PIN # WIRE COLOR PIN # WIRE COLOR
1 Orange/White 5 Blue/White
2 Orange 6 Green
3 Green/White 7 Brown/White
4 Blue 8 Brown
7. Reserved for future application.
16 • V-Panel™ 24” HD Touch Screen Displays: V24-C Operations Guide – DOC. 6914A
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
Setup
Configuring the V-Panel
The V-Panel is configured from the setup menu using the DGE Digital Graphics
Engine (sold separately). Refer to the Operations Guide that came with your DGE.
Hardware Hookup
Ventilation
Connect the Device
The V24-C should be used in a well-ventilated area.
To prevent overheating, do not operate this product in an area that exceeds the
environmental temperature range listed in the table of specifications.
Make the necessary connections as called out in the illustration that follows this
paragraph. Apply power after all connections have been made.
When making connections to the V24-C, use Crestron power supplies for Crestron
equipment.
Hardware Connections for the V24-C (V24-C Shown)
24VDC 3.7A:
From DC
Power Pack
DM 8G IN:
From DM Transmitter
or Switcher
USB HID:
To Mouse
or Keyboard
PEN:
From (Optional)
Annotation Pen
PEN SWITCH:
From (Optional)
Annotation Pen Holder
NOTE: The V24-C features a DM 8G+™ type input. Connection to a DGE-2 or
DVPHD requires a DM-TX-201-C transmitter (sold separately). For wiring cable up
to 330 feet (100 meters) in length, use Crestron DM-CBL-8G DigitalMedia 8G cable
or generic CAT5e (or better) UTP or STP. Shielded cable and connectors are
recommended to safeguard against unpredictable environmental electrical noise,
which may impact performance. Cable sold separately. Refer to the latest version of
the Crestron DigitalMedia Infrastructure Guide (Doc. 4556) for complete wiring
guidelines.
NOTE: An Ethernet enabled control system is required for use with a DVPHD. Be
advised, DVPHD does not support streaming media, Web browser or other
embedded PC functionality
Recommended Cleaning
Keep the surface of the touch screen free of dirt, dust or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the
surface, which may detrimentally affect image quality.
For best cleaning results, use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
complete watertight seal. Therefore, apply cleaning solution to the cloth rather than
the surface of the touch screen. Wipe touch screen clean and avoid getting moisture
beneath the bezel.
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 17
V-Panel™ 24” HD Touch Screen Displays Crestron V24-C
Resources
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site.
List of Related Reference Documents
DOCUMENT TITLE
Crestron DigitalMedia Infrastructure Guide (www.crestron.com/dmresources)
DGE-2 Digital Graphics Engine (www.crestron.com/manuals)
DVPHD High Definition Digital Video Processor (www.crestron.com/manuals)
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876]. For assistance in your
region, please refer to the Crestron Web site (www.crestron.com) for a listing of
Crestron worldwide offices.
You can also log onto the online help section of the Crestron Web site
(www.crestron.com/onlinehelp
users will need to establish a user account to fully benefit from all available features.
) to ask questions about Crestron products. First-time
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the V24-C, additional information may be made available as manual updates. These
updates are solely electronic and serve as intermediary supplements prior to the
release of a complete technical documentation revision.
Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
18 • V-Panel™ 24” HD Touch Screen Displays: V24-C Operations Guide – DOC. 6914A
Crestron V24-C V-Panel™ 24” HD Touch Screen Displays
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touch screen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Operations Guide – DOC. 6914A V-Panel™ 24” HD Touch Screen Displays: V24-C • 19
Crestron Electronics, Inc. Operations Guide – DOC. 6914A
15 Volvo Drive Rockleigh, NJ 07647 (2030370)
Tel: 888.CRESTRON 06.11
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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