Crestron TPMC-9 Operation Manual

Crestron TPMC-9
9” Tilt Touch Screen
Operations Guide

Regulatory Compliance

As of the date of manufacture, the TPMC-9 has been tested and found to comply with specifications for CE
marking and standards per EMC and Radiocommunications Compliance Labelling.

Federal Communications Commission (FCC) Compliance Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.

CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

Industry Canada (IC) Compliance Statement

CAN ICES-3(B)/NMB-3(B)

The specific patents that cover Crestron products are listed at patents.crestron.com.

Crestron, the Crestron logo, CresCAT, Cresnet, Crestron Home, Crestron Studio, Crestron Toolbox, Smart Graphics, SmartObjects, TouchPoint and
VT Pro-e are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Microsoft and
Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks,
registered trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography.

This document was written by the Technical Publications department at Crestron.
©2013 Crestron Electronics, Inc.

Crestron TPMC-9 9” Tilt Touch Screen

Contents

9” Tilt Touch Screen: TPMC-9 1

Introduction ............................................................................................................................... 1

Features and Functions ................................................................................................ 1

Applications................................................................................................................. 4

Specifications .............................................................................................................. 5

Physical Description .................................................................................................... 7

Setup ........................................................................................................................................ 10

Network Wiring ......................................................................................................... 10

Identity Code ............................................................................................................. 10

Configuring the Touch Screen ................................................................................... 11

Hardware Hookup ..................................................................................................... 22

Tilt Adjustment .......................................................................................................... 23

Recommended Cleaning ............................................................................................ 24

Uploading and Upgrading ........................................................................................................ 25

Establishing Communication ..................................................................................... 25

Programs, Projects and Firmware .............................................................................. 27

Program Checks ........................................................................................................ 27

Problem Solving ...................................................................................................................... 28

Troubleshooting ......................................................................................................... 28

Check Network Wiring .............................................................................................. 29

Reference Documents ................................................................................................ 30

Further Inquiries ........................................................................................................ 30

Future Updates .......................................................................................................... 30

Return and Warranty Policies .................................................................................................. 31

Merchandise Returns / Repair Service ...................................................................... 31

Crestron Limited Warranty ........................................................................................ 31

Operations Guide – DOC. 6965E Contents • i

Crestron TPMC-9 9” Tilt Touch Screen

• Sleek, contoured design for tabletop use

9” Tilt Touch Screen: TPMC-9

Introduction

The TPMC-9 Tilt Touch Screen from Crestron® delivers high end style and
performance in a striking tabletop design. Sleek and compact, the TPMC-9 features a
generous 9” (~229 mm) widescreen display with advanced touch screen graphics, IP
intercom, audio feedback and high performance H.264 video.

Features and Functions

• Elegant smooth black or white or textured black finishes

• Generous 9” (~229 mm) widescreen color touch screen

• 800 x 480 WVGA display resolution

• Smart Graphics™ support

• High performance H.264 streaming video

• Wired composite video input

• Crestron IP intercom

• Customizable audio feedback

• Built-in microphone and speakers

• Crestron Home

• High speed Ethernet and Cresnet

• Built-in USB port for direct program upload

• Up to 45 degree tilt adjustment*

• Low profile single wire connection

®

CAT5 video connectivity

®

communications

* The tilt angle must be set to a fixed position for normal use. Adjustment of the tilt angle requires a

5/32” hex wrench (included).

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 1

9” Tilt Touch Screen Crestron TPMC-9

Advanced Touch Screen Control

A Crestron touch screen offers an ideal user interface for controlling all the
technology in a home, boardroom, classroom, courtroom or command center. Touch
screens do away with piles of remote controls, cluttered wall switches and cryptic
computer screens, simplifying and enhancing the technology. For controlling audio,
video, lighting, shades, HVAC, security and other systems, Crestron touch screens
are fully customizable with easy to use controls and icons, true feedback and real
time status display, full-motion video windows and advanced navigation of digital
media servers, tuners and other devices.

Smart Graphics

Crestron touch screens use Smart Graphics to deliver the ultimate user experience
and the ultimate value, by enabling the creation of dynamically rich user interfaces
with incredible efficiency and unparalleled functionality. Using Smart Graphics,
programmers can swiftly integrate fluid gesture-driven controls, animated feedback,
metadata, embedded apps and full-motion video for a deeply engaging and
ultra-intuitive touch screen experience.

Crestron Smart Graphics include the following enhancements:

• Cool looking graphical buttons, sliders, knobs and gauges are intuitive and

fun to use.

• Kinetic effects enhance the feeling of realism with lists and toolbars that

scroll with momentum at the flick of a fingertip.

• Drag and drop objects snap into place offering an easy way to switch

sources.

• Dashboard widgets personalize the touch screen with clocks, weather, news

and other information.

• Customizable themes allow a completely different look and feel for every

user, event or season.

• Fully developed SmartObjects™ enable sophisticated control over complex

devices with minimal programming.

Integrated Video

High performance streaming video capability makes it possible to view security
cameras and other video sources over the network right on the touch screen. Native
support for H.264 and MJPEG formats allows the TPMC-9 to display live video
images from IP cameras and servers such as the Crestron CEN-NVS200 Network
Video Streamer (sold separately). A wired video input is also provided to allow
viewing of a composite video source. Video images can be displayed full frame or in
fully scalable windows anywhere on the touch screen.

IP Intercom

Equipped with integrated speakers and microphone, the TPMC-9 allows touch screen
to touch screen voice communication and room monitoring via IP over Ethernet,
eliminating the need for any special audio wiring, switchers or programming.

Audio Feedback

Customized audio files can be loaded on the TPMC-9 to add another dimension to
the touch screen graphics using personalized sounds, button feedback and voice
prompts.

2 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

High Speed Connectivity

Both Cresnet and Ethernet are standard on the TPMC-9, providing for easy network
integration and seamless communications with Crestron control systems and other
network devices.

Versatile Install Options

With its integral tilting base, the TPMC-9 provides a very clean and stylish touch
screen solution for small countertops, desks, podiums and bedside tables. The screen
tilt is installer adjustable at up to a 45 degree angle for optimal viewing and
operation.

1

A single cable exits the rear of the base. The 10 foot (3 meter) cable extends to a
separate interface module (TPS-6X-IMCW

2

), which may be discreetly mounted on a
flat surface or in a flush wall box, providing full connectivity for power,
communications and video signals. Control system communication is afforded
through Cresnet and Ethernet ports. Wired video connectivity is handled through a
choice of balanced or unbalanced composite inputs, allowing compatibility with both
conventional coaxial and Crestron Home Balanced AV distribution systems.

1. The tilt angle must be set to a fixed position for normal use. Adjustment of the tilt angle requires a

5/32” hex wrench (included).

2. Item included, refer to product specifications for additional information.

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 3

9” Tilt Touch Screen Crestron TPMC-9

Applications

The following diagram shows a TPMC-9 in a typical application.

TPMC-9 in a Typical Application

4 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

Specifications

Specifications for the TPMC-9 are listed in the following table.

TPMC-9 Specifications

SPECIFICATION DETAILS

Touch Screen Display

Display Type TFT active matrix color LCD

Size 9 inch (229 mm) diagonal

Aspect Ratio 15:9 WVGA

Resolution 800 x 480 pixels

Brightness 350 nits

Contrast 700:1

Color Depth 24-bit, 16.7 M colors

Illumination Edgelit fluorescent

Viewing Angle ± 88º horizontal, ± 88º vertical

Touch Screen Resistive membrane

Memory

DDR SDRAM 256 MB

Flash 2 GB

Maximum Project Size 60 MB

Graphics Engine Supports Smart Graphics or “traditional” GUI

projects

Communications

Ethernet 10/100, auto-switching, auto-negotiating,

auto-discovery, full/half duplex, DHCP, for
control and console

Cresnet Cresnet slave mode for control and console

USB USB client for console

Video

Analog Input Signal Types Composite

Analog Formats NTSC 480i or PAL 576i

Analog Color Depth 24-bit, 16.7 M colors

Streaming Formats H.264 (MPEG-4 part 10 AVC, MJPEG

Audio

Features Built-in microphone and speakers, Crestron

IP Intercom

Audio Feedback Formats MP3 using Smart Graphics,

WAV using “traditional” graphics

Power Requirements

Power Pack 0.75 amps @ 24 Vdc;

100 – 240 Vac, 50/60 Hz
power pack included

Cresnet Power Usage 18 watts (0.75 amps @ 24 Vdc) including

TPS-6X-IMCW interface module

Default IP ID3 03

1, 2

(Continued on following page)

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 5

9” Tilt Touch Screen Crestron TPMC-9

TPMC-9 Specifications (Continued)

SPECIFICATION DETAILS

Environmental

Temperature 32º to 95º F (0º to 35º C)

Humidity 10% to 90% RH (non-condensing)

Heat Dissipation 61 Btu/h

Enclosure Plastic, 0° to 45° adjustable tilt mechanism4,

low profile base, integral 10 foot (3 meter)
cable assembly

Dimensions

Height 7.09 in (180 mm) maximum

6.91 in (176 mm) minimum

Width 10.72 in (273 mm)

Depth 7.02 in (179 mm),

6.48 in (165 mm) without grommet

Weight 4.1 lb (1.9 kg)

Available Models

TPMC-9-B 9” Tilt Touch Screen, Black Smooth

TPMC-9-B-T 9” Tilt Touch Screen, Black Textured

TPMC-9-W-S 9” Tilt Touch Screen, White Smooth

Included Accessories

Power Pack 24 Volt Power Pack, Universal

TPS-6X-IMCW Interface Module

Available Accessories

CEN-NVS200 Network Video Streamer

CRESCAT® Crestron Home CAT5 AV Cable

CRESNET Cresnet Control Cable

VMK-WIN Touchpoint® Virtual Mouse & Keyboard

Software for Windows®

1. Item included; refer to product specifications for additional information.

2. May be powered by power pack or Cresnet network power but not both. All power connections are

made via the included TPS-6X-IMCW interface module.

3. Refer to “Identity Code” which starts on page 10 for details.

4. The tilt angle must be set to a fixed position for normal use. Adjustment of the tilt angle requires a

5/32” hex wrench (included).

6 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

Physical Description

This section provides information on the connections, controls and indicators
available on the TPMC-9.

TPMC-9 Physical View

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 7

9” Tilt Touch Screen Crestron TPMC-9

10.72 in

(273 mm)

7.80 in

(198 mm)

4.70 in

(120 mm)

6.91 in

(176 mm)

6.98 in

(178 mm)

7.02 in

(179 mm)

7.09 in

(180 mm)

45°

TPMC-9 Overall Dimensions (Front View)

TPMC-9 Overall Dimensions (Side View)

8 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

1

2

3

TPMC-9 Overall Dimensions (Rear View)

Connectors, Controls & Indicators

# CONNECTORS,

DESCRIPTION

CONTROLS &

INDICATORS

1 Reset Button (1) Miniature push button for hardware reset, on

rear

2 USB (1) Mini-B USB console port, on rear;

Mini-B to A USB cable included

3 To Module Integral 10 foot (3 meter) cable with 10-pin

RJ-50 male connector;
Connects to included TPS-6X-IMCW interface
module;
Refer to TPS-6X-IMCW interface module
specifications for other connectors and additional
information

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 9

9” Tilt Touch Screen Crestron TPMC-9

Communication” which starts on page 25).

file. The IP IDs of multiple TPMC-9 devices in the same system must be unique.

Setup

Network Wiring

When wiring the Cresnet network, consider the following:

• Use Crestron Certified Wire.

• Use Crestron power supplies for Crestron equipment.

• Provide sufficient power to the system.

CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Use the Crestron Power Calculator to help calculate how
much power is needed for the system (

For Cresnet networks with 20 or more devices, use a Cresnet Hub/Repeater
(CNXHUB) to maintain signal quality.

For more details, refer to “Check Network Wiring” which starts on page 29.

The TPMC-9 can also use high-speed Ethernet for communications between the
device and a control system, computer, media server and other IP-based devices.

www.crestron.com/calculators).

Net ID

IP ID

For general information on connecting Ethernet devices in a Crestron system, refer to
the latest version of the Crestron e-Control
available from the Crestron Web site (



Reference Guide (Doc. 6052), which is

www.crestron.com/manuals).

Identity Code

NOTE: The latest software can be downloaded from the Crestron Web site
(www.crestron.com/software).

The Net ID of the TPMC-9 has been factory set to 03. The Net IDs of multiple
TPMC-9 devices in the same system must be unique. The Net ID is set using the
internal setup menu (refer to “Cresnet” on page 18). Net ID may also be set from a
personal computer (PC) via Crestron Toolbox™ (refer to “

When setting the Net ID, consider the following:

• The Net ID of each unit must match an ID code specified in the Crestron

Studio™ or SIMPL Windows program.

• Each network device must have a unique Net ID.

For more details, refer to the Crestron Toolbox help file.

The IP ID is set within the TPMC-9’s IP table using the internal setup menu (refer to
“IP Table” which starts on page 14
Toolbox. For information on setting an IP table, refer to the Crestron Toolbox help

). IP ID may also be set from a PC via Crestron

Establishing

When setting the IP ID, consider the following:

• The IP ID of each unit must match an IP ID specified in the Crestron Studio

or SIMPL Windows program.

10 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

• Each device using IP to communicate with a control system must have a

unique IP ID.

Configuring the Touch Screen

The TPMC-9 is configured from the setup menu.

NOTE: The only connection required to configure the touch screen is power. Refer
to “Hardware Hookup” which starts on page 22 for details.

NOTE: The TPMC-9 can take up to 45 seconds to boot to a display after initial
power up.

NOTE: If no project has been loaded or if an invalid project has been loaded, the
touch screen displays an error message and defaults to the setup menu screen.

The setup screens allow basic configuration procedures prior to regular operation of
the touch screen. To enter the setup screens, touch the panel while applying power to
the unit. The setup screens can also be entered by touching the upper left corner,
lower left corner, upper right corner and lower right corner of the panel twice in
sequence (upper left, lower left, upper right, lower right, upper left, lower left, upper
right, lower right). This sequence must be performed within five seconds and touches
must be all the way in the corners.

The main “Setup” menu opens, as shown in the illustration that follows. The
functions provided by each button are detailed in subsequent paragraphs.

TPMC-9 “Setup” Menu

The “Setup” menu provides access to all basic functions and parameters. There are
buttons for Ethernet, IP Table, Video, Audio, Cresnet, Diagnostics and About.
There are also buttons to increase and decrease Screen Brightness and Standby
Timeout as well as a button to enable/disable system messages and a Save & Reboot
button to save settings and reboot the touch screen.

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 11

9” Tilt Touch Screen Crestron TPMC-9

Ethernet

Touch Ethernet to enter the “Ethernet Setup Menu”, shown in the illustration below.

“Ethernet Setup Menu”

The “Ethernet Setup Menu” displays information about the Link Status, Control
Connection, DHCP, MAC address, IP address, subnet, default gateway, primary

DNS and secondary DNS. It also has an IP Address Settings button used to access
the submenus for setting up IP address and DNS servers.

Touch IP Address Settings to enter the “IP Address” screen, shown in the
illustration below. Touch Return to go back to the main “Setup” menu.

“IP Address” Screen

DHCP is enabled by default. To enter a Static IP Address, Static Subnet Mask or
Static Default gateway, first touch the DHCP Enabled button. The button text

changes to Disabled. Then touch the appropriate button for the address to be entered
(or changed). A numeric keypad opens, as shown in the illustration that follows.

12 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

Numeric Keypad

Touch CLEAR to remove any previous entry. Then enter the address required.
Touch OK to accept the entry or CANCEL to cancel the entry. This hides the
numeric keypad and returns the display to the “IP Address” screen.

On the “IP Address” screen, touch Save to keep the change or Cancel to cancel the
change and return to the “Ethernet Setup Menu”.

To enter (or change) the Static Primary DNS, Static Secondary DNS, Static Primary
WINS or Static Secondary WINS, touch Edit DNS Servers >> on the “IP Address”
screen. The “IP Address” screen changes to show these addresses, as shown in the
illustration below.

“IP Address” Screen (Showing DNS and WINS Servers)

Touch the appropriate button for the address to be entered (or changed). The numeric
keypad opens.

Touch CLEAR to remove any previous entry. Then enter the address required.
Touch OK to accept the entry or CANCEL to cancel the entry. This hides the
numeric keypad and returns the display to the “IP Address” screen.

On the “IP Address” screen, touch Save to keep the change or Cancel to cancel the
change and return to the “Ethernet Setup Menu”. Touch << Edit IP Address to
return to the previous “IP Address” screen.

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 13

9” Tilt Touch Screen Crestron TPMC-9

IP Table

From the main “Setup” menu, touch IP Table to enter the “Control System
Interface” menu, shown in the illustration below.

“Control System Interface” Menu

The “Control System Interface” menu contains buttons for eight IP Table slots as
well as Add IP, Edit IP and Remove IP buttons to facilitate editing entries. Touch
the Auto Discovery Enabled button to toggle to Auto Discover Disabled. A
Control Connection indicator lights in green to show a control system connection.
Touch Cresnet to enter a Cresnet ID and to enable or disable Cresnet. (Refer to
“Cresnet” on page 18 for details.)

To add an IP entry to a blank slot, first touch one of the Empty IP Table Slot
buttons, then touch Add IP. The “Edit IP Table Entry” screen is displayed, as shown
below.

“Edit IP Table Entry” Screen

14 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

Touch the IP Address / Hostname button. The on-screen keyboard opens, as shown
in the illustration below.

On-Screen Keyboard

Touch CLEAR to remove any previous entry. Then enter the address required.
Touch OK to accept the entry or CANCEL to cancel the entry. This hides the on­screen keyboard and returns the display to the “Edit IP Table Entry” screen.

On the “Edit IP Table Entry” screen, touch Save to keep the change or Cancel to
cancel the change and return to the “Control System Interface” menu.

To edit the port, CIP ID or Device ID, touch the appropriate button. Touching the
Port (41794) button opens the numeric keypad. Touching the CIP ID or Device ID
buttons opens a hex keypad, shown in the illustration below.

Hex Keypad

Touch CLEAR to remove any previous entry. Then enter the ID required. Touch
OK to accept the entry or CANCEL to cancel the entry. This hides the hex keypad

and returns the display to the “Edit IP Table Entry” screen.

From the “Control System Interface” menu, to edit or remove an IP entry, first touch
the appropriate button containing the entry. Then touch Edit IP or Remove IP as
appropriate. Editing an entry displays the “Edit IP Table Entry” screen (refer to the
second illustration on page 14). Removing an entry displays a message saying Please

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 15

9” Tilt Touch Screen Crestron TPMC-9

Confirm IP Table Entry Removal By Pressing the OK Button, as shown in the
illustration below.

Confirm IP Table Entry Removal Screen

Touch OK to confirm the removal or touch CANCEL to cancel the removal. The
display returns to the “Control System Interface” menu (refer to the first illustration
on page 14).

On the “Control System Interface” menu, touch Return to go back to the main
“Setup” menu.

Video

From the main “Setup” menu, touch Video to enter the “Video Setup” screen, shown
in the illustration below.

“Video Setup” Screen

The “Video Setup” screen contains buttons for adjustment of Brightness, Contrast,
Hue, Saturation, Translucency, type of Deinterlacing and amount of Overscan.

16 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

There is also a Restore Defaults button to return to factory settings and a window to
display video.

Touch the video window for a full screen video display, as shown in the illustration
below.

Full Screen Video Display

Touch Hide Controls to remove the controls. The button text changes to Show
Controls. Touch Return to go back to the “Video Setup” screen. From the “Video
Setup” screen, touch Return to go back to the main “Setup” menu.

Audio

From the main “Setup” menu, touch Audio to enter the “Audio Setup” screen, shown
in the illustration below.

“Audio Setup” Screen

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 17

9” Tilt Touch Screen Crestron TPMC-9

The “Audio Setup” screen contains buttons for adjustment or muting of Master
Volume, Wave Volume, KeyClick Volume and Intercom Volume. There is also a Play

Test Wave button. Touch Return to go back to the main “Setup” menu.

Cresnet

From the main “Setup” menu, touch Cresnet to enter the “Cresnet Interface” screen,
shown in the illustration below.

“Cresnet Interface” Screen

The “Cresnet Interface” screen contains buttons for setting the Cresnet ID and for
enabling or disabling Cresnet. A Control Connection indicator lights in green to
show a control system connection. Touch Return to go back to the main “Setup”
menu.

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Crestron TPMC-9 9” Tilt Touch Screen

Diagnostics

From the main “Setup” menu, touch Diagnostics to enter the “Diagnostics” menu,
shown in the illustration below.

“Diagnostics” Menu

The “Diagnostics” menu contains buttons for Test Patterns, Touch Test, Swipe
Test, Mic Test and Calibrate Touch. This screen also displays Total RAM, Free

RAM, as well as the current MAC and IP addresses. A Link Status indicator lights in
green to show Ethernet activity and a Control Connection indicator lights in green to
show a control system connection.

Touch Test Patterns to display a selection of test pattern options, as shown in the
illustration below.

“Test Patterns” Menu

Test pattern options include Display Color Bars, Display Vertical Lines, Display
Gray Scale, Display Test Pattern, Display Grid Pattern, Display RGB Gradient
and Display White. From any of these, touch the screen to return to the “Test

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 19

9” Tilt Touch Screen Crestron TPMC-9

Patterns” menu. From the “Test Patterns” menu, touch Return to go back to the
“Diagnostics” menu.

From the “Diagnostics” menu, touch Touch Test to access touch screen calibration
controls, as shown in the illustration below.

Touch Test Screen

Touch Calibrate to initiate touch screen calibration. During touch screen calibration,
a crosshair appears at the center of the screen. Touch the center of the crosshair,
which then moves to the upper left part of the screen. Touch the center of the
crosshair and it moves to another part of the screen. Continue touching the center of
the crosshair at each new location until calibration is complete. After calibration, the
display returns to the screen shown above. Touch Return to go back to the
“Diagnostics” menu.

From the “Diagnostics” menu, touch Swipe Test to display the “Swipe Test” screen,
as shown in the illustration below.

“Swipe Test” Screen

20 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

Swiping a finger on screen, left to right, right to left, top to bottom or bottom to top
lights the appropriate indicator, showing the swipe was recognized. Touch Return to
go back to the “Diagnostics” menu.

From the “Diagnostics” menu, touch Mic Test to display the “Diagnostics - Mic
Test” screen, as shown in the illustration below.

“Diagnostics – Mic Test” Screen

This screen performs a test of the TPMC-9’s built-in microphone. The touch screen
records audio for five seconds and then plays back the recorded sound. Speak into
the microphone on the front of the TPMC-9 and the recording is played back to
confirm the microphone is functioning. When playback is finished, the display goes
back to the “Diagnostics” menu.

The Calibrate Touch button on the “Diagnostics” menu initiates touch screen
calibration, as does the Calibrate button on the Touch Test screen (refer to the
“Touch Test Screen” illustration on page 20).

From the “Diagnostics” menu, touch Return to go back to the main “Setup” menu.

About

From the main “Setup” menu, touch About to display the firmware version and
operating system image version currently loaded on the TPMC-9. Touch Return to
go back to the main “Setup” menu.

Save & Reboot

From the main “Setup” menu, touch Save & Reboot to save all settings, exit the
setup screens and return to the main project.

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 21

9” Tilt Touch Screen Crestron TPMC-9

environmental temperature range listed in the table of specifications.

2. The power supply cable cannot be extended.

USB:

To Computer

To TO PANEL

Connector on

TPS-6X-IMCW

TO PANEL:

Connect to

TPMC-

9

POWER:
From DC

Power Pack

Hardware Hookup

Ventilation

Connect the Device

The TPMC-9 should be used in a well-ventilated area.

To prevent overheating, do not operate this product in an area that exceeds the

When making connections to the TPMC-9, consider the following:

1. Use the included Crestron power supply for these devices.

Hardware Connections for the TPMC-9

Hardware Connections for the TPS-6X-IMCW (Front)

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Crestron TPMC-9 9” Tilt Touch Screen

POWER:
From DC

Power Pack

VIDEO IN:

Balanced or

Unbalanced Source

NET:
To Control System
and Other Cresnet

Devices

LAN:

10/100BASE-T

to LAN

Tilt Clutch

Hardware Connections for the TPS-6X-IMCW (Rear)

NOTE: Ensure the TPS-6X-IMCW is properly grounded.

NOTE: To prevent overheating, do not operate this product in an area that exceeds

the environmental temperature range listed in the table of specifications.

NOTE: The TPS-6X-IMCW can be powered via the 24 VDC jack on either the
front or the back of the unit if the NET port is not being used to power the module.

Tilt Adjustment

The head of the TPMC-9 pedestal can be tilted 45 degrees from vertical. The tilt
angle must be set to a fixed position for normal use. The tilt mechanism can be
adjusted by loosening the tilt clutch using the 5/32” hex wrench included with the
touch screen. Adjust to desired tilt angle, then lock the mechanism by tightening the
tilt clutch. Refer to the illustration below.

Touch Screen Tilt Clutch Adjustment

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 23

9” Tilt Touch Screen Crestron TPMC-9

surface, which may detrimentally affect image quality.

rest of the touch screen enclosure.

Recommended Cleaning

Touch Screen

Enclosure

Keep the surface of the touch screen free of dirt, dust or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the

For best cleaning results, use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
complete watertight seal. Therefore, apply cleaning solution to the cloth rather than
the surface of the touch screen. Wipe touch screen clean and avoid getting moisture
beneath the bezels.

CAUTION: Do not apply excessive pressure to the touch screen display during
handling. Doing so can crack the screen and damage the touch screen.

The soft felt bag the TPMC-9 came shipped in can be used to clean the bezel and the

24 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

PC Running

Crestron Toolbox

TPMC-9

Serial,

or USB

LAN

Cresnet

Control

System

COMPU TER

PWR

NET

HW-R

SW-R

ACQUIRE

ACTIVITY

Uploading and Upgrading

Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs, projects or firmware) can be transferred to the control system (or device).
Finally, program checks can be performed (such as changing the device ID or
creating an IP table) to ensure proper functioning.

NOTE: Crestron software and any files on the Web site are for authorized Crestron
dealers and Crestron Service Providers (CSPs) only. New users must register to
obtain access to certain areas of the site (including the FTP site).

Establishing Communication

NOTE: For PCs running Windows 2000 or XP, ActiveSync 4.5 or later is required
for Toolbox to communicate with the TPMC-9 via USB to upload firmware and
display lists. Download and install ActiveSync from the Microsoft Web site

www.microsoft.com/windowsmobile/en-us/help/synchronize/device-synch.mspx).

(

Indirect

PCs running Windows Vista or 7 require Windows Mobile Device Center for
communication with Toolbox. Download and install Windows Mobile Device Center
(WMDC) from the Microsoft Web site

www.microsoft.com/windowsmobile/devicecenter.mspx).

(

Use Crestron Toolbox for communicating with the TPMC-9; refer to the Crestron
Toolbox help file for details. There are three methods of communication: indirect,
TCP/IP and USB.

Indirect Communication

TPMC-9 connects to control system via Cresnet:

1. Click Tools | System Info.

2. Click the

icon.

3. For Connection Type, select Cresnet ID. In the Through drop-down menu,

select the control system.

4. Click OK. Communications are confirmed when the device information is

displayed.

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 25

9” Tilt Touch Screen Crestron TPMC-9

PC Running

Crestron Toolbox

LAN

TPMC-9

PC Running

Crestron Toolbox

USB

TPMC-9

TCP/IP

USB

Ethernet Communication

The TPMC-9 connects to PC via Ethernet:

1. Use the Device Discovery Tool (click the

icon) in Crestron Toolbox to

detect all Ethernet devices on the network and their IP configuration. The
tool is available in Toolbox version 1.15.143 or later.

1. Click on the TPMC-9 to display information about the device.

USB Communication

The USB port on the TPMC-9 connects to the USB port on the PC:

1. Click Tools | System Info.

2. Click the

icon.

3. For Connection Type, select USB. When multiple USB devices are

connected, identify the TPMC-9 by entering “TPMC-9” in the Model text
box, the unit’s serial number in the Serial text box or the unit’s hostname (if
known) in the Hostname text box.

4. Click OK. Communications are confirmed when the device information is

displayed.

26 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

SIMPL Windows

If a Crestron Studio (or SIMPL Windows) program is provided, it can be uploaded to
the control system using Crestron Studio (or SIMPL Windows) or Crestron Toolbox.

Studio (or VT Pro-e) or Crestron Toolbox.

obtain access to certain areas of the site, including the FTP site.)

on the TPMC-9.

TPMC-9.

Programs, Projects and Firmware

Program, project or firmware files may be distributed from programmers to installers
or from Crestron to dealers. Firmware upgrades are available from the Crestron Web
site as new features are developed after product releases. One has the option to
upload programs and projects via the programming software or to upload and
upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to
the Crestron Studio help file, SIMPL Windows help file, VT Pro-e
Crestron Toolbox help file.

Crestron Studio /

®

help file or the

Crestron Studio / VT Pro-e

Firmware

Cresnet Connections

Ethernet Connections

Upload the Crestron Studio (or VT Pro-e) file to the touch screen using Crestron

Check the Crestron Web site to find the latest firmware. (New users must register to

Upgrade TPMC-9 firmware via Crestron Toolbox.

1. Establish communication with the TPMC-9 and display the “System Info”

window.

2. Select Functions | Firmware… to upgrade the TPMC-9 firmware.

Program Checks

Actions that can be performed on the TPMC-9 vary depending on whether it is
connected via Cresnet or Ethernet.

For Cresnet connections, using Crestron Toolbox, display the network device tree
(Tools | Network Device Tree View) to show all network devices connected to the
control system. Right-click on the TPMC-9 to display actions that can be performed

For Ethernet connections, display the “System Info” window (Tools | System Info)
and select the Functions menu to display actions that can be performed on the

Be sure to use the internal setup menu (refer to “IP Table” which starts on page 14)
or Crestron Toolbox to create the TPMC-9 IP table. In Toolbox:

1. Select Functions | IP Table Setup.

2. Add, modify or delete entries in the IP table.

3. A defined IP table can be saved to a file or sent to the device.

Edit the control system’s IP table to include an entry for the TPMC-9. The entry
should list the TPMC-9’s IP ID (specified on the TPMC-9’s IP table) and the internal
gateway IP address 127.0.0.1.

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 27

9” Tilt Touch Screen Crestron TPMC-9

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.

TPMC-9 Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Device does not
function.

Touch screen is
not responding.

Touch screen
display is dark.

TPMC-9 is not receiving
power.

Device is not
communicating with the
network.

Device is not receiving
power from a Crestron
power source.

Device is not receiving
sufficient power.

Touch screen Net ID is
not set to match the Net
ID in the SIMPL
program.

Touch screen Net ID is
not unique; two or more
units share the same ID.

No IP address
configured/obtained on
the TPMC-9.

Invalid control system IP
address / IP ID set up
on the TPMC-9.

Standby timeout has
elapsed.

Verify power to (included)
TPS-6X-IMCW Interface
Module.

Use Crestron Toolbox to poll
the network. Verify network
connection to the device.

Use the provided Crestron
power source. Verify
connections.

Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.

Use Crestron Toolbox to poll
the network. Verify the Net ID
for the touch screen is
properly set to match the Net
ID in the SIMPL program.

Use Crestron Toolbox to poll
the network and verity that
each ID is used only once.

Use the internal setup menu
(refer to “IP Table” which
starts on page 14) or
Crestron Toolbox to
create/verify Ethernet
settings.

The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
“Ethernet” which starts on
page 12 and to “IP Table”
which starts on page 14 to
define IP addresses.

Touch the screen to
reactivate.

(Continued on following page)

28 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

wire.

L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 mm ))

or 1.6 Ohms (Cresnet HP: 12 AWG (4 mm ))

P = Cresnet power usage of entire run (or chain)

2

2

L <

40,000

R x P

Where:

TPMC-9 Troubleshooting (Continued)

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

Use the Right Wire

Calculate Power

Unexpected
response from
touch screen.

TPMC-9 boots up
in setup screens
every time.

Touch screen is
incorrectly calibrated.

Invalid VT Pro-e project
or no VT Pro-e project is
loaded.

Recalibrate the touch screen
(refer to “Diagnostics” which
starts on page 19).

Load/reload VT Pro-e project
using the Toolbox.

Check Network Wiring

To ensure optimum performance over the full range of the installation topology, use
Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper

CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.

CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system

www.crestron.com/calculators).

(

When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy
chained on the run, the Cresnet power usage of each network unit to be daisy
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.

Cable Length Equation

Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet (101 meters). If
Cresnet HP is used for the same run, its length could extend to 1250 feet (381
meters).

N OTE: All Crestron certified Cresnet wiring must consist of two twisted pairs.
One twisted pair is the 24 and G pair and the other twisted pair is the Y and Z pair.

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 29

9” Tilt Touch Screen Crestron TPMC-9

screw. Repeat the procedure for the other three conductors.

Cresnet cable exceeds 3000 feet (914 meters).

Strip and Tin Wire

Add Hubs

When daisy chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining

Use of a Cresnet Hub/Repeater (CNXHUB) is advised whenever the number of
Cresnet devices on a network exceeds 20 or when the combined total length of

Reference Documents

The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (

List of Related Reference Documents

DOCUMENT TITLE

Crestron e-Control Reference Guide

www.crestron.com/manuals).

Further Inquiries

To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or
refer to the listing of Crestron worldwide offices on the Crestron Web site

www.crestron.com/offices) for assistance within a particular geographic region.

(

To post a question about Crestron products, log onto the Online Help section of the
Crestron Web site (
user account to fully benefit from all available features.

www.crestron.com/onlinehelp). First-time users must establish a

Future Updates

As Crestron improves functions, adds new features and extends the capabilities of
the TPMC-9, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.

Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.

30 • 9” Tilt Touch Screen: TPMC-9 Operations Guide – DOC. 6965E

Crestron TPMC-9 9” Tilt Touch Screen

Crestron software, including without limitation, product development software and product operating system software is licensed

www.crestron.com/legal/software_license_agreement.

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange or service without prior authorization from

Crestron. To obtain warranty service for Crestron products, contact an authorized Crestron dealer.
Only authorized Crestron dealers may contact the factory and request an RMA (Return
Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name
and phone number of contact person, RMA number and return address.

2. Products may be returned for credit, exchange or service with a Crestron Return Merchandise

Authorization (RMA) number. Authorized returns must be shipped freight prepaid to Crestron, 6
Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number clearly marked on
the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be
subject to refusal. Crestron reserves the right in its sole and absolute discretion to charge a 15%
restocking fee plus shipping costs on any products returned with an RMA.

3. Return freight charges following repair of items under warranty shall be paid by Crestron,

shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.

Crestron Limited Warranty

Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads
and power supplies are covered for a period of one (1) year; touch screen display and overlay components
are covered for 90 days; batteries and incandescent lamps are not covered.

This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.

Crestron shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron
be liable for incidental or consequential damages of any kind (property or economic damages inclusive)
arising from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or
made by the purchaser for a third party.

Crestron shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.

Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or implied,
nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms
of this limited warranty. This waranty statement supersedes all previous warranties.

to Crestron dealers and Crestron Service Providers (CSPs) under a limited non-exclusive, non-transferable license pursuant to a
separate end-user license agreement. The terms of this end user license agreement can be found on the Crestron Web site at

Operations Guide – DOC. 6965E 9” Tilt Touch Screen: TPMC-9 • 31

Crestron Electronics, Inc. Operations Guide – DOC. 6965E

15 Volvo Drive Rockleigh, NJ 07647 (2027214)
Tel: 888.CRESTRON 05.13
Fax: [phone] Specifications subject to
www.crestron.com change without notice.