Crestron TPMC-4X
Isys i/O
™
Handheld WiFi Touchpanel
Operations Guide
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
©2006 Crestron Electronics, Inc.
Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
Contents
Isys i/O™ Handheld WiFi Touchpanel: TPMC-4X 1
Introduction ...............................................................................................................................1
Functions and Features................................................................................................1
Applications.................................................................................................................3
Specifications ..............................................................................................................4
Physical Description....................................................................................................6
Industry Compliance .................................................................................................10
Setup........................................................................................................................................11
Identity Code.............................................................................................................11
Power.........................................................................................................................11
Configuring the Touchpanel......................................................................................11
General Use and Safety.............................................................................................19
Recommended Touchpanel Cleaning........................................................................19
Programming Software............................................................................................................20
Earliest Version Software Requirements for the PC .................................................20
Programming with Crestron SystemBuilder..............................................................20
Programming with SIMPL Windows........................................................................20
Programming with VisionTools Pro-e.......................................................................22
Embedded Applications.............................................................................................22
Example Program......................................................................................................23
Uploading and Upgrading........................................................................................................24
Establishing Communication.....................................................................................24
Programs, Projects, and Firmware.............................................................................25
Problem Solving......................................................................................................................26
Troubleshooting.........................................................................................................26
Reference Documents................................................................................................27
Further Inquiries........................................................................................................27
Future Updates ..........................................................................................................27
Software License Agreement...................................................................................................28
Return and Warranty Policies..................................................................................................30
Merchandise Returns / Repair Service ......................................................................30
CRESTRON Limited Warranty.................................................................................30
Operations Guide – DOC. 6499 Contents • i
Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
Isys i/O™ Handheld WiFi
Touchpanel: TPMC-4X
Introduction
Functions and Features
• Stylish and ergonomic handheld design
• 3.5" active matrix touchscreen display | 240 x 320 resolution
• 16-bit Isys i/O graphics | Synapse image rendering algorithm
• Microsoft Windows CE.NET operating system
• 802.11b Wi-Fi 2-way wireless communications
• Wireless video support
• Backlit hard buttons, thumbpad, and toggle wheel
• Stylus with onboard storage slot included
• Docking station and Li-Ion battery pack included
Handheld Touchpanel Control
Far more than a mere universal remote, the TPMC-4X is designed to provide a
powerful wireless control solution that is easy to hold and intuitive to use. True
Crestron touchpanel versatility is afforded through a 3.5" active-matrix color
touchscreen display, producing stu n ni n g 16 -bi t graphics with 3D effects, high-res
images, dynamic graphics and text, transparency, and full-motion animation. A
stylus is included for use with the on-screen keyboard, conveniently stowed in its
own storage slot.
Wi-Fi Wireless
Integrated 802.11b Wi-Fi technology delivers secure, high-speed 2-way wireless
performance, communicating with Crestron control systems, computers, and media
servers via a wireless Ethernet access point. Fully bidirectional behavior means the
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
TPMC-4X is perfect for searching through tracks and titles on your music server
complete with the dynamic display of cover art graphics. Of course, true-feedback is
afforded for every connected device be it audio, video, satellite radio, lighting,
security, or climate control.
Wireless Video
Viewing security cameras and other video sources is possible right on the
touchscreen. The TPMC-4X includes built-in support for wireless streaming video
from a variety of third-party web cameras and servers using the motion-JPEG
format.
Backlit Hard Buttons
To complement its touchpanel with tactile pushbutton control, the TPMC-4X
includes a 5-way thumbpad controller, side-mounted toggle wheel, and 13 additional
pushbuttons. Every button is fully programmable to support quick access to
functions ranging from simple volume adjustment and channel selection to on-screen
menu navigation or even pan/tilt camera control. Adjustable button ba cklighting
provides a striking appearance while facilitating operation in a darkened home
theater or boardroom.
Built-in Stylus
The stylus supplied with your TPMC-4X is designed for your screen. The use of
other pointers could damage the screen. To obtain an additional stylus, contact a
Crestron customer service representative.
Li-Ion Rechargeable Batteries
A fast-charging Lithium Ion battery pack provides long-lasting wireless operation
without the "memory" issues typical of other rechargeable batteries. Adjustable
‘power off’ mode and the included docking station provide charging convenience
with an elegant appearance.
Embedded PC Applications
The TPMC-4X includes an MJPEG Viewer as an embedded PC application.
Future PC applications and features may be added, as they become available,
through Crestron updates.
Wireless Access Point Compatibility
Several devices are compatible with the TPMC-4X for communication with a
Cresnet System. Refer to the Crestron website (www.crestron.com), online help
answer ID 3984, for information on compatible devices.
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
Applications
The following diagram illustrates a basic configuration that connects a TPMC-4X
WiFi touchpanel to a control system via a wireless access point (WAP).
• The distance between the TPMC-4X and the dedicated WAP should not exceed
30 feet. The TPMC-4X is not a roaming device.
• Use a dedicated wireless router/access point for each TPMC-4X device.
• Each TPMC-4X must have only a single dedicated WAP listed in its Preferred
Networks list. Refer to the “WLAN Settings” Window – Config Tab instructions
on page 15.
The diagram on the next page presents a more complex configuration. In this
scenario, the WAP is connected to port B of the control system’s C2ENET-2 card.
Port A is connected to the corporate LAN. The card’s internal firewall controls data
flow thus isolating the two subnets.
NOTE: When using a dual-port Ethernet card, Ports A & B must be different
subnets (e.g., Port A = 128.x.x.x; Port B = 19 2.x.x.x).
For additional information on setting up and understanding an Ethernet network,
refer to the latest version of the Crestron e-Control Reference Guide (Doc. 6052),
which is available from the Crestron website (http://www.crestron.com/manuals).
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Handheld WiFi Touchpanel: TPMC-4X • 3
Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Specifications
The table below provides a summary of specifications for the TPMC-4X.
Specifications of the TPMC-4X
SPECIFICATION DETAILS
Touchscreen Display
Display Type:
Size:
Aspect Ratio:
Resolution:
Brightness:
Contrast:
Color Depth
Viewing Angle:
Response Time:
Touchscreen Composition:
Processor Samsung 203MHz Processor
Memory
SDRAM
Flash
Operating System Microsoft® Windows® CE .NET 4.2
Graphic Engine 16-bit non-palette graphics, 65,536 colors. Synapse
Wireless Ethernet1
RF Transceiver
Range
(continued on next page)
Transflective TFT active matrix color LCD
3.5 inch (8.89 cm) diagonal
3:4 QVGA (portrait orientation)
240 x 320 pixels
100 nits (cd/m
80:1 typical, 55:1 minimum
16-bit, 64k colors
±60° typical horizontal, ±60° typical vertical
15 msec
Resistive membrane
64 MB
32 MB
image rendering algorithm; translucency; multimode objects; animations; dynamic graphics
IEEE 802.11b Wi-Fi 2.4 GHz 2-way RF 11/13
channels (2400 to 2483 MHz), DHCP/DNS or static
IP, 64 and 128-bit WEP2 encryption, TCP/IP, CIP;
requires third-party 802.11b wireless access point
and Ethernet-enabled Crestron 2-Series control
system
Up to 30 feet (10m) @ 11Mbps; range and speed
vary upon environmental conditions
2
)
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
Specifications of the TPMC-4X (continued)
SPECIFICATION DETAILS
Video
Streaming Format
Battery3
Battery Type
Usage per Charge
Charging Time
Power Requirements
TPMC-4X-DS Docking
Station/Charger (included)
Power Supply (included)
Default IP ID4 03
Minimum 2-Series Control System
Update File
Environmental
Temperature
Humidity
Enclosure Construction High-impact injection-molded case, silver; stylus
Dimensions – TPMC(I)-4X
Height
Width
Depth
Dimensions – TPMC(I)-4X-DS
Height
Width
Depth
Weight 0.46 lbs (0.21 kg)
International Version TPMCI-4X (230
VAC)
All the features of the TPMC-4X
except:
Power Requirements:
TPMCI-4X-DS Docking
Station/Charger (included)
Power Supply (included)
Included Accessories
TPMC(I)-4X-DS
1. Requires a compatible 802.11b Wi-Fi access point. The RF signal range is dependent on construction
of the building, obstructions, and RF interference from other devices. The location of the access point
and the orientation of its antenna are also important factors in the RF performance.
2. Wired Equivalent Privacy (WEP) is a security protocol for wireless networks that encrypts transmitted
data, and protects the integrity of the data.
3. Typical battery life is three hours continuous usage with display at full brightness. Actual operating
time depends on usage and settings for display brightness and timeouts.
4. Refer to “Identity Code” on page 11 for details.
5. The latest software versions can be obtained from the Crestron website. Refer to NOTE after last
footnote.
6. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems that are Ethernet-enabled directly or via a
C2ENET-2 dual port Ethernet card.
5, 6
MJPEG
Lithium Ion 3.6 Volt, 1300 mAh (included)
Three hours continuous at full brightness
Eight hours
0.6 Amps @ 5 Volts DC
0.3 Amps @ 100-240 Volts AC 60Hz
Version C2-3.137.CUZ or later
30° to 113°F (-5° to 45°C)
10% to 90% RH (non-condensing)
storage slot (stylus included); integral docking
station port
1.17 in (2.96 cm)
3.08 in (7.81 cm)
7.39 in (18.76 cm)
2.25 in (5.72 cm)
3.63 in (9.22 cm)
6.25 in (15.88 cm)
0.6 Amps @ 5 Volts DC
0.3 Amps @ 100-240 Volts AC 50Hz
Docking Station/Charger
NOTE: Crestron software and any files on the website are for Authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users may
be required to register to obtain access to certain areas of the site (including the FTP site).
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Physical Description
This section provides information on the connections, controls, and indicators
available on your TPMC-4X
TPMC-4X Physical View
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
TPMC-4X Overall Dimensions
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
TPMC-4X Docking Station Dimensions
TPMC-4X
Programmable Hard buttons
These hard pushbuttons, the five-way thumbpad, and the toggle wheel are
programmable and can provide tactile control of many functions such as audio
volume, channel selection, OSM navigation, or even pan/tilt cameras. Fixed join
numbers are assigned to these buttons as shown above.
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
TPMC-4X Port and Controls
# CONNECTORS
& CONTROLS
1
2 On/Off switch up = On; down = Off
3 Reset button Resets system power
4 USB Mini-B Port
5
6
7 Stylus
Programmable hard button
Interface cable provided; used for uploading
firmware and VT Pro-e projects
Backlight button; On/Off
Programmable toggle wheel (up, center, down)
Used to “tap” or to do “select and drag” functions just
as you would using a mouse. It is also used to “type”
on the input panel “keyboard” when entering text or
commands, and to activate the On/Off switch and
Reset button on the side of the TPMC-4X and the
On/Off switch on the bottom of the docking station.
DESCRIPTION
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Industry Compliance
As of the date of manufacture, the TPMC-4X has been tested and found to comply
with specifications for CE marking and standards per EMC and
Radiocommunications Compliance Labelling.
NOTE: This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
Setup
Identity Code
The IP ID is set within the TPMC-4X’s table using Crestron Toolbox or during
configuration of the unit in the Setup pages of the TPMC-4X. For information on
setting an IP table, refer to the Crestron Toolbox help file.
The IP IDs of multiple TPMC-4X devices in the same system must be unique. When
setting the IP ID, consider the following:
• The IP ID of each unit must match an IP ID specified in the SIMPL
Windows program.
• Each device using IP to communicate with a control system must have a
unique IP ID.
Power
The TPMC-4X is powered via its internal battery. Connect the supplied power
supply to the TPMC-4X-DS docking station.
NOTE: Before using the TPMC-4X for the first time, charge its internal battery for
at least eight hours by placing it in the TPMC-4X-DS docking station.
It takes the TPMC-4X about eight hours to recharge while in use. A fully charged
battery can provide up to three hours of use at the full screen brightness setting.
The battery recharge capacity is 500 cycles to 80% of original capacity.
NOTE: When not using the TPMC-4X, store the unit in its docking station.
Configuring the Touchpanel
When power is applied to the unit for the first time, the following screen appears.
Initial Opening Screen
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Touch the Setup button with the stylus or your finger to display the following
TPMC-4X setup screen.
Setup Screen
The setup screen enables basic configuration procedures prior to regular operation of
the touchpanel.
NOTE: During regular operation of the touchpanel, there are two ways to activate
the setup functions: either place a button on the project main page and assign the
reserved join number (17242) that activates Setup, or hold your finger on the screen,
use the stylus to press the Reset button, and continue to keep your finger on the
screen until the setup screen appears (about 90 seconds).
SETUP FUNCTIONS
The setup functions control the basic operation of the TPMC-4X.
Disable System Messages
Selecting the Disable System Messages button allows you to disable pop-up
messages that warn of communication failure between the TPMC-4X and the WAP
or the control system.
Touch Screen
Selecting the Touch Screen button displays the following “Stylus Properties”
window that allows you to set stylus properties and perform a screen calibration.
Use the supplied stylus and follow the instructions to customize the unit’s sensitivity
to your use of the stylus.
NOTE: The double-tap function is not supported at this time.
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
“Stylus Properties” Settings Window
“Stylus Properties” Calibration Window
“Stylus Properties” Recalibration Window
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Brightness
Selecting the Brightness button displays the following window. Brightness can be
set from Min to Max (full brightness). Lower brightness settings extend battery life.
“Screen Brightness” Window
WiFi Access Point
Selecting the WiFi Access Point button displays the “WLAN Settings” window,
which allows you to set up the parameters used to communicate with the control
system via a wireless access point (WAP). Crestron recommends using a dedicated
WAP for each TPMC-4X in the system.
Note that for screens that require data entry, touching an entry field with the stylus
causes a keyboard display to appear at the bottom of the screen, allowing you to use
the stylus to “type in” the necessary data.
“WLAN Settings” Window – Status Tab
The Status tab displays basic information about your TPMC-4X in its default
configuration. The Renew button resets the Wi-Fi adapter and re-requests an IP
address from the DHCP server. (Note: Not supported by Crestron.)
Select the Config tab to display and configure the WAP network setup screen, as
shown in the following figure.
Use the screen to establish a list of preferred networks that the system will use. The
screen icons used to set up the lists are defined next to the figure.
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
“WLAN Settings” Window – Config Tab
NOTE: There must be only a single dedicated WAP listed in the Preferred Networks
list.
Select the IP Info tab to display IP addresses and other information relating to the
network. (Refer to the following figure.) Use the Renew button at the bottom of the
screen to renew the lease for the IP address if you are connected by DHCP. (Note:
not supported by Crestron.)
The Ping and Trace buttons activate screens that are used to test the connectivity of
the network, and let you see all the intermediate points in the network, respectively.
The screens are shown on the following page.
“WLAN Settings” Window – IP Info Tab
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
“WLAN Settings” Window - Ping Screen
Enter the IP Address or the host name, and click the Ping button to send a test packet
to verify the connectivity between the TPMC-4X and the control system.
“WLAN Settings” Window - Trace Screen
Press the Trace button to display all the intermediate points the packet goes through
to reach the destination.
Checking the Resolve target name check box will display the host name of the
entered IP address.
Press the Config button on the “IP Info” screen to display the following Config
screen. Use the screen to specify the static IP address for the TPMC-4X.
NOTE: The supported usage model of the TPMC-4X requires the use of a static IP
address.
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
“WLAN Settings” Window - Config Screen
Select the Advanced tab of the “WLAN Settings” window to show the following
display. Crestron recommends not changing these settings.
“WLAN Settings” Window – Advanced Tab
Select the About tab of the “WLAN Settings” window to display basic information
about your TPMC-4X, similar to the following figure.
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
“WLAN Settings” Window – About Tab
The tab shows version information for the WiFi subsystem of the TPMC-4X. For the
overall software version of the TPMC-4X, press the About button on the setup
screen.
CtrlSys IP Address
Selecting the CtrlSys IP Address button displays the “Control System Information”
window that allows you to enter the control system’s name, its port address, and its
IP ID. Refer to the following figure.
“Control System Information” Window
STANDBY and POWER DOWN Timeouts
Use these two settings on the setup window to specify the standby and the power
down timeout values. Standby timeout (default is 5 minutes) is the time (up to 120
minutes) from the last use of the touchpanel before going into standby mode (screen
display is off but the unit is still on). Power down timeout (default is 25 minutes) is
the time (up to 120 minutes) from going into standby mode before turning off unit
power. Both timeouts are adjustable in one-minute increments.
About
Press the About button to display a screen that shows software and OS version
information.
Save & Exit
Press the Save & Exit button to save any setup changes you have made and exit to
normal operation mode.
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
General Use and Safety
WARNING: To avoid possible damage to the unit, do not use the touchpanel in the
rain or expose it to unnecessary moisture.
Recommended Touchpanel Cleaning
Keep the surface of the touchscreen free of dirt, dust, or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the
surface, which may detrimentally affect image quality.
For best cleaning results, use a clean, damp, non-abrasive cloth wit h any
commercially available non-ammonia glass cleaner. The surrounding plastic
enclosure may not provide a watertight seal. Therefore, apply cleaning solution to
the cloth rather than the surface of the touchscreen. Wipe touchscreen clean and
avoid leakage of moisture beneath the panel.
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or vie w questions you have
submitted to Crestron’s True Blue Support, log in at http://support.crestron.com.
First-time users will need to establish a user account.
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
Crestron has developed an assortment of Windows-based software tools to support
a controlled system. The following are the minimum recommended software
versions for the PC:
Software
TASK REQUIRED SOFTWARE VERSION
Program control system to
operate TPMC-4X
Graphical touchscreen design VT Pro-e version 3.5.1.5 or later
Upload projects and firmware Crestron Toolbox 1.02.29 or later
SIMPL Windows version 2.07.32 or later
with SIMPL+ Cross Compiler version 1.1 or
later and Library update 395 or later; also
requires Crestron Database version 18.2.0
or later
Programming with Crestron SystemBuilder
This is the easiest method of programming, but does not offer as much flexibility as
SIMPL Windows. For additional details, download SystemBuilder from the Crestron
website and examine the extensive help file.
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the TPMC-4X, it is
recommended to use SystemBuilder for configuring the system.
NOTE: In the following description, the MC2E control system is used. However,
any 2-Series processor that is e-control enabled can be used.
SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate, but equally important “Managers.”
Configuration Manager
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Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
• To incorporate the TPMC-4X into the system, drag the TPMC-4X from the
Touchpanels | Touchpanels (Ethernet) folder of the Device Library and drop
it in the System Views.
Locating the TPMC-4X in the Device Library
• The system tree of the control system displays the device in the appropriate
slot with a default IP ID as shown in the following illustration.
C2Net Device, Slot 5
• Additional TPMC-4X devices are assigned different IP ID numbers as they
are added.
• If necessary, double click a device to open the “Device Settings” window
and change the IP ID as shown in the following figure.
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
“TPMC-4X Device Settings” Window
• The ID code specified in the SIMPL Windows program must match the IP
ID of each unit.
Programming Manager
Programming Manager is the view where programmers "program" a Crestron control
system by assigning signals to symbols. The symbol can be viewed by double
clicking on the icon or dragging it into Detail View. Each signal in the symbol is
described in the SIMPL Windows help file (F1).
Programming with VisionTools Pro-e
Touchpanel screens should be created in VisionTools Pro-e to allow switching of
source signals to desired outputs as well as selection of the system mode. There are
no special programming requirements to use the functions of the TPMC-4X in a
room-control system.
Embedded Applications
The following third-party or in-house applications are embedded in a VT Pro-e
TPMC-4X project. (Refer to the following illustration.)
• Calibration
• Keyboard
• MJPEG Viewer
The embedded applications have the following features:
• All embedded applications listed in the VT Pro-e ProjectView
workspace are created by default for a new TPMC-4X project.
• All applications are created at project-level – one instance per project.
• The static position and size of each application can be viewed from any
page.
• Four analog joins can be assigned to each application to dynamically
change position and size.
• One digital feedback join or one analog join can be assigned to
dynamically show/hide an application.
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
Embedded Applications in ProjectView
The “Embedded Application Property” window permits a choice of positions on the
screen, assignment of an analog touch join type and number, and a show/hide join
number.
Edit the Default Position and Size in the “Embedded Application Property” window
to point to your new location.
“Embedded Application Property” Window
Example Program
An example program for the TPMC-4X is available from the “Example Program”
section of the Crestron website (http://www.crestron.com/exampleprograms). Search
for TPMC-4X.ZIP.
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Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade, it is necessary to establish
communication.
Establishing Communication
Use Crestron Toolbox for communicating with the TPMC-4X; refer to the Crestron
Toolbox help file for details. There are two methods of communication.
TCP/IP Communication
NOTE: Required for operation with a Crestron control system.
Ethernet Communication
• Establish wireless communication between TPMC-4X and PC via the
WAP.
• Enter the IP address, IP mask, and default router of the TPMC-4X via the
Crestron Toolbox (Functions | Ethernet Addressing); otherwise enable
DHCP.
• Confirm Ethernet connections between TPMC-4X and PC.
• Use the Address Book in the Crestron Toolbox to create an entry for the
TPMC-4X with the TPMC-4X’s TCP/IP communication parameters.
• Display the “System Info” window (click the
TPMC-4X entry.
• Use the Crestron Toolbox to create the TPMC-4X IP table.
Select Functions | IP Table Setup. ⇒
icon) and select the
⇒
Add, modify or delete entries in the IP table. The TPMC-4X can
have only one IP table entry.
⇒
A defined IP table can be saved to a file or sent to the device.
• Edit the control system’s IP table to include an entry for the TPMC-4X. The
entry should list the TPMC-4X’s IP ID (specified on the TPMC-4X’s IP
table) and the internal gateway IP address 127.0.0.1.
• To prevent interference with other 802.11 devices that may be operating
nearby, channels should be adequately spaced when configuring your
wireless network; channels 1, 6, and 11 are the onl y no n -o v erl ap pi n g
channels. Refer to the information supplied with the WAP for instructions
concerning channel selection.
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Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
USB Communication
USB Communication
• The TPMC-4X should be used with a static IP address whenever possible.
• Use a USB cable to connect the TPMC-4X to a PC running the Crestron
Toolbox.
• Open the System Info window; click the “Enter an address . . .” ico n
(pencil) to display the “Edit Address” window.
• Select USB as the connection type, and select “TPMC-4X” from the Device
Type drop down list (click OK when the “Warning” notice appears).
Programs, Projects, and Firmware
• Display the network device tree (Tools | Network Device Tree) to show all
network devices connected to the control system. Right-click on the
TPMC-4X to display actions that can be performed on the TPMC-4X:
Upgrade firmware ⇒
⇒
Change Net ID
• Upload the SIMPL Windows file to the control system using SIMPL
Windows or Crestron Toolbox.
• Upload the VisionTools Pro-e file to the touchpanel using VisionTools
Pro-e or the Crestron Toolbox.
• Upgrade TPMC-4X firmware via Crestron Toolbox.
⇒
Establish TCP/IP communications with the TPMC-4X and display
the “System Info” window.
⇒
Select Functions | Firmware… to upgrade the TPMC-4X
firmware.
For details on uploading and upgrading, refer to the SIMPL Windows help file,
VisionTools Pro-e help file, or the Crestron Toolbox help file.
NOTE: ActiveSync 3.7 or later is required for Toolbox to communicate with the
TPMC-4X via USB to upload firmware and display lists. Refer to the Microsoft
website www.microsoft.com
to download the ActiveSync driver.
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Handheld WiFi Touchpanel: TPMC-4X • 25
Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Problem Solving
Troubleshooting
The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
TPMC-4X Troubleshooting
TROUBLE
Touchpanel does
not turn on.
Cannot upload VT
Pro-e project or
firmware from
Toolbox via WiFi.
TPMC-4X does not
show feedback
and/or does not
control any devices.
TPMC-4X shows
unexpected or
intermittent
feedback and/or
has intermittent
device control.
(continued on next page)
POSSIBLE
CAUSE(S)
Battery was not
charged or is
discharged.
TPMC-4X is off or
in suspend mode,
or has no power.
No WAPs defined
/selected on the
TPMC-4X.
No IP address
configured/obtained
on the TPMC-4X.
TPMC-4X is out of
range or has poor
access to the
WAPs.
No WAPs defined
/selected on the
TPMC-4X.
No IP address
configured/obtained
on the TPMC-4X.
Invalid control
system IP address /
IP ID set up on
TPMC-4X.
TPMC-4X is out of
range or has poor
access to the
WAPs.
TPMC-4X is out of
range or has poor
access to the
WAPs.
CORRECTIVE ACTION
Place the TPMC-4X on the docking station
and charge the battery using the provided
power supply.
Verify that TPMC-4X has power and is on or
in standby mode.
Refer to “WiFi Access Point” on page 14 to
define/select WAPs.
Refer to “IP address” on page 15 to define
IP addresses. If the TPMC-4X is set up to
use DHCP (not recommended), you can
use the WAP window box to verify the IP
address provided. If the number is invalid
for your subnet, or no number is present,
verify that the DHCP server is working
properly.
The TPMC-4X is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
Refer to “WiFi Access Point” on page 14 to
define/select WAPs.
Refer to “IP address” on page 15 to define
IP addresses. If the TPMC-4X is set to use
DHCP (not recommended), you can use the
WAP window box to verify the IP address
provided. If the number is invalid for your
subnet, or no number is present, verify that
the DHCP server is working properly.
The IP address (or host name) for the
control system is invalid, or the IP ID does
not match the one defined in the SIMPL
program. Refer to “IP address on page 15 to
define IP addresses.
The TPMC-4X is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
The TPMC-4X is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
26 • Isys i/O™ Handheld WiFi Touchpanel: TPMC-4X Operations Guide - DOC. 6499
Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
TPMC-4X Troubleshooting (continued)
TROUBLE
TPMC-4X boots up
in setup screens
every time.
POSSIBLE
CAUSE(S)
Invalid VT Pro-e
project or no VT
Pro-e project is
loaded.
CORRECTIVE ACTION
Load/reload VT Pro-e project using the
Toolbox.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (http://www.crestron.com/manuals). This link will provide a list
of product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Reference Guide
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(http://www.crestron.com/) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the TPMC-4X, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Operations Guide – DOC. 6499 Isys i/O
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Handheld WiFi Touchpanel: TPMC-4X • 27
Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Software License Agreement
This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and
Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and, as applicable,
associated media, printed materials, and “online” or electronic documentation (the “Software”).
BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN
AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER
AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE.
IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT,
CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT
INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND
MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO
DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT.
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Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine
readable object code together with the related explanatory written materials provided by Crestron (b) on a central processing unit
(“CPU”) owned or leased or otherwise controlled exclusively by You, and (c) only as authorized in this Agreement and the related
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If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy
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You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written
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If this software requires payment for a license, the total number of CPU’s on which all versions of the Software are installed
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The Software is licensed and not sold. Crestron retains ownership of the Software and all copies of the Software and
reserves all rights not expressly granted in writing.
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the Software. If Your status as a Crestron Authorized Dealer or Crestron Authorized Independent Programmer is terminated, Your
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You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited
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provided such waiver.
28 • Isys i/O™ Handheld WiFi Touchpanel: TPMC-4X Operations Guide - DOC. 6499
Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within
thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid
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or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.
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Notwithstanding any agreement to maintain or correct errors or defects Crestron, shall have no obligation to service or
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Operations Guide – DOC. 6499 Isys i/O
™
Handheld WiFi Touchpanel: TPMC-4X • 29
Isys i/O™ Handheld WiFi Touchpanel Crestron TPMC-4X
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
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CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in mat erials
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All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark of
Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Micr osoft Corporation.
30 • Isys i/O™ Handheld WiFi Touchpanel: TPMC-4X Operations Guide - DOC. 6499
Crestron TPMC-4X Isys i/O™ Handheld WiFi Touchpanel
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Operations Guide – DOC. 6499 Isys i/O
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WiFi Touchpanel: TPMC-4X • 31
Crestron Electronics, Inc. Operations Guide - DOC. 6499
15 Volvo Drive Rockleigh, NJ 07647 (2015566)
Tel: 888.CRESTRON 08.06
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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