Crestron ST-PC
Dual AC Power Control Module
Operations Guide
This document was prepared and written by the Technical Documentation department at:
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647
1-888-CRESTRON
All brand names, product names and trademarks are the property of their respective owners.
© 2003 Crestron Electronics, Inc.
Crestron ST-PC Dual AC Power Control Module
Contents
Dual AC Power Control Module: ST-PC 1
Introduction ...............................................................................................................................1
Features and Functions................................................................................................ 1
Specifications ..............................................................................................................2
Physical Description.................................................................................................... 3
Setup .......................................................................................................................................... 7
Identity Code ............................................................................................................... 7
Hardware Hookup .......................................................................................................7
Programming Software.............................................................................................................. 9
Earliest Version Software Requirements for the PC ...................................................9
Programming with SIMPL Windows.......................................................................... 9
Uploading ................................................................................................................................12
Communication Settings ...........................................................................................13
Uploading a SIMPL Windows Program ...................................................................15
Problem Solving ......................................................................................................................16
Troubleshooting ........................................................................................................16
Further Inquiries........................................................................................................ 17
Future Updates ..........................................................................................................17
Return and Warranty Policies.................................................................................................. 18
Merchandise Returns / Repair Service ...................................................................... 18
CRESTRON Limited Warranty ................................................................................18
Operations Guide – DOC. 5708A Contents • i
Crestron ST-PC Dual AC Power Control Module
Dual AC Power Control Module:
ST-PC
Introduction
Features and Functions
There are two Crestron® Dual AC Power Control Module configurations available:
ST-PC and STI-PC. Configuration is based on the type of power availability. Use the
ST-PC with a 120V power supply and the STI-PC with a 220V power supply. For
purposes of this Operations Guide, the term ST-PC is used for either configuration,
except where noted.
The ST-PC is a dual power controller that switches AC power on and off at two
independent AC sockets mounted on the unit. Each socket is tied to a relay that is
able to support a combined load (sockets A and B) of 10 Amp, maximum (6 Amp,
maximum, for the STI-PC). There are several unique features of the ST-PC.
• Two momentary pushbutton switches on the front panel of the unit can be
programmed to toggle the relays via the control system.
• The pushbutton switches locally toggle a relay when the control system is
inactive.
• During network activity, the relays assume the state dictated by the control
system.
Functional Summary
• Two momemtary pushbuttons to toggle the relays
• Two network connectors for daisy-chaining units
• Rack mountable with optional ST-RMK (1 space height)
The ST-PC is used as part of a Cresnet® control system. Use of the supplied power
pack is optional.
NOTE: When connected to both the Cresnet power and the external power supply,
the Cresnet power is disconnected.
Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 1
Dual AC Power Control Module Crestron ST-PC
AC power is supplied via a 3-wire line cord (no plug on the STI-PC configuration).
This power is solely for the purpose of powering the loads attached to the POWER
A and B ports.
Specifications
The following table provides a summary of specifications for the ST-PC module.
ST-PC Specifications
SPECIFICATION DETAILS
Power Requirements 6 Watts (.25A @ 24VDC) - Cresnet
or 0.5A @ 12 VDC external power supply
(PW-1205 supplied with ST-PC, PWI-1210
supplied with STI-PC)
Default Net ID 2C
Ratings (per relay) 120 V, 10 A Tungsten Load (ST-PC)
250 V, 5 A Tungsten Load (STI-PC)
Total Combined Unit Load Not greater than 10 A (ST-PC)
Control System Update Files
2-Series Control System Version C2-2.000.CUZ or later
CEN/CN-TVAV
CNMSX-AV/PRO
CNRACKX/-DP Version 5.01.35W.UPZ or later
ST-CP Version 4.02.04S.UPZ or later
Ports/Connectors
NET
POWER A
POWER B One 3-pin AC connector (ST-PC)
12 VDC, 0.5A One – Male receptacle for external power pack
POWER IN One 3-conductor cable
Rack Space 1 unit high, ½ unit wide
Environmental Temperature 41° to 113°F (5° to 45°C)
Environmental Humidity 10% to 90% RH (non-condensing)
Dimensions & Weight Height:
1, 2, 3
Not greater than 6 A (STI-PC)
Version 5.10.13V.UPZ or later
Version 5.01.35X.UPZ or later
Two 6-pin, RJ type connectors
One 3-pin AC connector (ST-PC)
One 3 conductor, six-foot cable (STI-PC)
One 3 conductor, six-foot cable (STI-PC)
1.70 in (4.32 cm)
Width:
Depth:
Weight:
7.07 in (17.95 cm)
6.32 in (16.06 cm)
2.70 lb (1.15 kg) ST-PC
2.80 lb (1.30 kg) STI-PC
1. The latest software versions can be obtained from the Downloads | Software Updates section of the
Crestron website (www.crestron.com
2. Crestron 2-Series control systems include the AV2, CP2/CP2E, MP2/MP2E, PAC2, PRO2 and
RACK2.
3. Filenames for CNX and ST-CP update files have a UPZ extension. Files on the website may be .zip
or self-extracting .exe files containing the .cuz or .upz file. To avoid program problems, make sure
you are using the update file with the correct suffix letter (e.g., S, V, W, X).
2 • Dual AC Power Control Module: ST-PC Operations Guide – DOC. 5708A
). Refer to the note that follows.
Crestron ST-PC Dual AC Power Control Module
NOTE: Crestron software and any files on the website are for Authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
Physical Description
The ST-PC, shown in the following illustrations, is housed in a black enclosure with
labels on the front and rear panels. There are four LEDs on the front panel that
indicate the unit’s current status. There are also two momentary pushbutton switches
that are used to toggle the relay states. The two switches are located to the right of
the POWER A/B LEDs on the front panel. All connections are made on the back of
the unit. The proper domestic and international power cords and plugs are used on
the ST-PC and STI-PC, respectively. Refer to the physical views shown below.
There are four rubber feet on the base of the unit for stability and to prevent
slippage.
ST-PC Front and Back Views
Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 3
Dual AC Power Control Module Crestron ST-PC
ST-PC Physical Views
(3.81 cm)
(15.57 cm)
6.32 in
(16.05 cm)
1.50 in
6.13 in
1.70 in
(4.32 cm)
POWER A
NETNET
12VDC
.5A
CRESTRON ELECTRONICS INC. N.J. 07626
(17.63 cm)
(17.96 cm)
A/C CONTROLLER
PWR
NET
CRESTRON
CRESTRON
6.94 in
7.07 in
POWER B
POWER IN
120-220VAC
50-60HZ
COMBINED
OUTPUT
10A MAX
POWER BPOWER A
ST-PC
STI-PC Physical Views
1.50 in
(3.81 cm)
6.13 in
(15.57 cm)
6.32 in
(16.05 cm)
1.70 in
(4.32 cm)
POWER A
NETNET
12VDC
.5A
CRESTRON ELECTRONICS INC. N.J. 07626
(17.63 cm)
(17.96 cm)
A/C CONTROLLER
PWR
NET
CRESTRONCRESTRON
6.94 in
7.07 in
POWER B
POWER IN
125 VAC
50-60HZ
COMBINED
OUTPUT
10A MAX
POWER BPOWER A
STI-PC
4 • Dual AC Power Control Module: ST-PC Operations Guide – DOC. 5708A
Crestron ST-PC Dual AC Power Control Module
Ports
A number of labeled ports are provided on the back of the ST-PC. Refer to the
following illustrations and descriptions.
ST-PC Ports
NET NET
12VDC
.5A
CRESTRON ELECTRONICS INC. N.J. 07626
POWER A
POWER B
POWER IN
90-125VAC
50-60HZ
COMBINED
OUTPUT
10A MAX
STI-PC Ports
NET
12VDC
.5A
CRESTRON ELECTRONICS INC. N.J. 07626
NET POWER IN
POWER A
POWER B
90-220 VAC
50-60HZ
COMBINED
OUTPUT
6A MAX
12 VDC .5 A
This DC power socket connector is used to supply external power via a 500 mA
power pack (1000 mA power pack for STI-PC).
NET
These two 6-pin, RJ-12 modular jacks are used to connect the ST-PC module to a
Cresnet control system. When the module is part of the Cresnet system, power may
be supplied via NET if within system power and cable length limits; the supplied
power pack is optional and need not be attached. Two NET ports are available so
that network units can be daisy-chained together. Review the latest revision of the
Network Modular Cable Requirements (Doc. 5682).
Net Connectors
PIN SIGNAL
1 2 3 4 5 6
1 2 3 4 5 6
1 +24
2 +24
3 Y
4 Z
5 GND
6 GND
NOTE: Most 4-conductor phone cables are wired in a crisscross fashion and are not
compatible with Crestron equipment.
If the power pack is attached when the module is part of a Cresnet system, power is
drawn from the power pack. The module does not draw from the network power, but
the network power remains chained.
Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 5
Dual AC Power Control Module Crestron ST-PC
POWER A and POWER B
For the ST-PC, two three-prong socket connectors are provided to connect to any
device that requires AC on/off power switching.
For the STI-PC, two international power cords (approximately six feet in length) are
available for connection to an international power socket.
POWER IN
For the ST-PC, a three-prong plug is used to connect to a three-prong outlet that
supplies power. For the STI-PC, an international power cord (approximately six feet
in length) is available for connection to an international power plug.
Indicators
ST-PC Indicators
A/C CONTROLLER
PWR NET
CRESTRONCRESTRON
POWER A
POWER B
ST-PC
PWR (Power)
This green LED illuminates when power is supplied to the ST-PC through Cresnet or
the external power supply.
NET
This yellow LED illuminates when communication between Cresnet and the ST-PC
is established. Illumination indicates that the SIMPL Windows program currently
loaded has a network device defined with the same network ID as the ST-PC.
POWER A
This LED illuminates when the unit plugged into the POWER A three-prong socket
connector at the back panel is on (relay is engaged).
A momentary pushbutton switch toggles the A relay between its two states when the
control system is inactive. When the control system is active, the LED is under
program control and must have its functionality programmed. Refer to “ST-PC
Symbol in Programming Manager” for signal assignment details. The signal driven
from the button is high for the duration of the button press and goes low when the
button is released.
POWER B
The LED illuminates when the unit plugged into the POWER B three-prong socket
connector at the back panel is on (relay is engaged).
A momentary pushbutton switch toggles the B relay between its two states when the
control system is inactive. When the control system is active, the LED is under
program control and must have its functionality programmed. Refer to “ST-PC
Symbol in Programming Manager” for signal assignment details. The signal driven
from the button is high for the duration of the button press and goes low when the
button is released.
6 • Dual AC Power Control Module: ST-PC Operations Guide – DOC. 5708A
Crestron ST-PC Dual AC Power Control Module
Setup
Identity Code
Refer to the note on page 12 for a
definition of Viewport.
All equipment and user interfaces within the network require a unique identity code
(Net ID). These codes are two-digit hexadecimal numbers from 03 to FE. The Net
ID of each unit must match an ID code specified in the SIMPL Windows program.
Refer to “Setting the Net ID in Device Settings” on page 11 for details of the SIMPL
Windows procedure.
The Net ID of the ST-PC has been factory set to 2C, The Net IDs of multiple STPCs in the same system must be unique. Net IDs are changed from a personal
computer (PC) via the Crestron Viewport.
NOTE: For detailed information on establishing communication between the PC
and control system, refer to “Communication Settings” on page 13. If
communication cannot be established, refer to the “Troubleshooting
Communications” section in the respective Operations Guide for the control system.
Use the following instructions to set or change the Net ID.
1. Ensure that the device requiring a Net ID change is the only unit connected
to the control system.
2. Open the Crestron Viewport.
3. From the Viewport menu, select Functions | Set Network ID. The software
checks the baud rate and then opens the "Set Network ID" window.
4. In the "Set Network ID" window, select the device requiring a Net ID
change from the Current Network Devices text window.
5. Select the new Net ID for the device from the Choose the new network ID
for the selected device (Hex): text box.
6. Click Set ID to initiate the change. This will display the "ID command has
been sent" window.
7. In the "Command Complete" window, click OK.
8. In the Current Network Devices text window, verify the new Net ID code.
9. In the "Set Network ID" window, click Close.
NOTE: The new Net ID code may also be verified by selecting Diagnostic | Report
Network Devices in the Viewport (alternately, select F4).
10. Repeat this procedure for each additional network device requiring a Net ID
change.
Hardware Hookup
Refer to the following hookup diagrams. Other than making the power connection
last, complete the connections in any order.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to do
so could cause equipment damage or void the Crestron warranty.
Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 7
Dual AC Power Control Module Crestron ST-PC
NOTE: When installing network wiring, refer to the latest revision of the wiring
diagram(s) appropriate for your specific system configuration, available from the
Downloads | Product Manuals | Wiring Diagrams section of the Crestron website
(www.crestron.com).
Hookup Connections for ST-PC
Cresnet
NET
G24 ZY
USE ST-CNB (SOLD SEPARATELY) TO
NOTE:
CONNECT ST-PC TO CRESNET.
12VDC
.5A
CRESTRON ELECTRONICS INC. N.J. 07626
OPTIONAL
POWER PACK
(500 mA)
NETNET
Hookup Connections for STI-PC
Cresnet
NET
G24 ZY
USE ST-CNB (SOLD SEPARATELY) TO
NOTE:
CONNECT STI-PC TO CRESNET.
12VDC
.5A
CRESTRON ELECTRONICS INC. N.J. 07626
NETNET
DEVICE REQUIRING
AC POWER CONTROL
DEVICE REQUIRING
AC POWER CONTROL
POWER A
DAISY CHAIN
TO ADDITIONAL
NETWORK DEVICES
DEVICE REQUIRING
AC POWER CONTROL
DEVICE REQUIRING
AC POWER CONTROL
POWER A
POWER B
POWER B
POWER IN
PLUG INTO
AC OUTLET
POWER IN
90-125VAC
50-60HZ
COMBINED
OUTPUT
10A MAX
90-220 VAC
50-60HZ
COMBINED
OUTPUT
6A MAX
OPTIONAL
POWER PACK
(1000 mA)
DAISY CHAIN
TO ADDITIONAL
NETWORK DEVICES
PLUG INTO
AC OUTLET
8 • Dual AC Power Control Module: ST-PC Operations Guide – DOC. 5708A
Crestron ST-PC Dual AC Power Control Module
Programming Software
NOTE: Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website (www.crestron.com
questions you have submitted to Crestron’s True Blue Support, log in at
http://www.crestron.com/accounts/login.asp
user account.
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the
Downloads | Software Updates section of the Crestron website (www.crestron.com).
The following are the earliest useable software version requirements for the PC:
). To post a question or view
. First-time users will need to establish a
• SIMPL Windows, any version. Requires SIMPL+ Cross Compiler version
1.1.
• Crestron Database version 16.0.0 or later. Required by SIMPL Windows.
• Crestron Viewport version 3.35 or later.
Programming with SIMPL Windows
NOTE: The following assumes that the reader has knowledge of SIMPL Windows.
If not, refer to the extensive help information provided with the software.
NOTE: The following are file extensions for programs that include an ST-PC,
developed for specific control system types:
.smw source file
.spz compiled file for 2-series
.bin compiled file for CNX generation
.csz compiled file for CNX generation with SIMPL+
.ush compiled file for CNX generation with SIMPL+ header file
.usp source code module for SIMPL+
.umc user macro for SIMPL
NOTE: In the following description, the PRO2 control system is used.
SIMPL Windows is Crestron’s software for programming Crestron control systems.
It provides a well designed graphical environment with a number of workspaces
(i.e., windows) in which a programmer can select, configure, program, test, and
monitor a Crestron control system. SIMPL Windows offers drag and drop
functionality in a familiar Windows
This section describes a sample SIMPL Windows program that includes an ST-PC.
Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 9
®
environment.
Dual AC Power Control Module Crestron ST-PC
Configuration Manager is where programmers “build” a Crestron control system by
selecting hardware from the Device Library. In Configuration manager, drag the
PRO2 from the Control Systems folder of the Device Library and drop it in the upper
pane of the System Views. The PRO2 with its associated communication ports is
displayed in the System Views upper pane.
PRO2 System Views
The System Views lower pane displays the PRO2 system tree (refer to the following
graphic). This tree can be expanded to display and configure the communication
ports.
Expanded PRO2 System Tree
C2Net-Device Slot in Configuration Manager
To incorporate an ST-PC into the system, drag the ST-PC from the Cresnet Control
Modules | Cresnet Power Control Modules folder of the Device Library and drop it
in System Views. The PRO2 system tree displays the ST-PC in Slot 9, with a default
Net ID of 2C as shown in the following illustration.
NOTE: The first ST-PC in a system is preset with a Net ID of 2C when its symbol is
dragged into the upper pane of System Views. Additional ST-PC units are assigned
different Net ID numbers as they are added.
10 • Dual AC Power Control Module: ST-PC Operations Guide – DOC. 5708A
Crestron ST-PC Dual AC Power Control Module
C2Net Device, Slot 9
Setting the Net ID in Device Settings
Double-click the ST-PC icon to open the “Device Settings” window. This window
displays the ST-PC device information. If necessary, select the Net ID tab to change
the Net ID as shown in the following figure.
ST-PC “Device Settings” Window
NOTE: SIMPL Windows automatically changes the Net ID values of a device
added to a program if a duplicate device or a device with the same default Net ID
already exists in the program. Always ensure that the hardware and software settings
of the Net ID match. For Net ID hardware setting details, refer to “Identity Code” on
page 7.
Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 11
Dual AC Power Control Module Crestron ST-PC
ST-PC Symbol in Programming Manager
Programming Manager is where programmers “program” a Crestron control system
by assigning signals to symbols. The following graphic shows the ST-PC symbol in
the SIMPL Windows’ Programming Manager.
ST-PC SIMPL Windows Symbol
The ST-PC provides two discrete AC sockets. The <pwr> inputs supply power to a
device for as long as the input is high; when a <pwr> input goes low AC power to
the device is turned off.
The <press> outputs go high whenever the corresponding push button on the ST-PC
is pressed.
Uploading
Device Extenders
To facilitate network functions and diagnostics, SIMPL Windows provides two
device extenders for the ST-PC.
The Poll Manager and The Poll Manager (2 Series Extended) symbols are device
extenders for plug-in control cards and for Cresnet devices and touchpanels. The
Poll Manager takes the device on and offline without need to physically disconnect it
from the network, and reports the current connection status of the device.
The device extenders are available with X-Series and 2-Series control systems; they
are not available with the ST-CP or CN-Series control systems.
To add a device extender, right-click the ST-PC in Program View, point to Insert
Device Extender and select the desired device extender. To program a device
extender, expand the ST-PC in Program View and drag the device extender to Detail
View.
Assuming a PC is properly connected to the entire system, Crestron programming
software allows the programmer to upload programs and projects after their
development to the system and network devices. However, there are times when the
files for the program and projects are compiled and not uploaded. Instead, compiled
files may be distributed from programmers to installers, from Crestron to dealers,
etc. In those instances, one has the option to upload via the programming software
or to upload via the Crestron Viewport.
NOTE: The Crestron Viewport is available as a pull-down command from SIMPL
Windows and VT Pro-e (Tools | Viewport) or as a standalone utility. The Viewport
utility performs multiple system tasks, primarily via an RS-232 or TCP/IP
connection between the control system and a PC. It is used to observe system
processes, upload new operating systems and firmware, change system and network
12 • Dual AC Power Control Module: ST-PC Operations Guide – DOC. 5708A
Crestron ST-PC Dual AC Power Control Module
parameters, and communicate with network device consoles and touchpanels, among
many other tasks. Viewport can function as a terminal emulator for generic file
transfer. All of these functions are accessed through the commands and options
inViewport menus. Therefore, for its effectivness as a support and diagnostic tool,
the Crestron Viewport may be preferred over development tools when uploading
programs and projects.
NOTE: Firmware for the ST-PC is not field upgradable.
The following section defines how to upload a SIMPL Windows program. Before
attempting to upload, it is necessary to establish communications.
Communication Settings
NOTE: For laptops and other PCs without a built-in RS-232 port, Crestron
recommends the use of PCMCIA cards, rather than USB-to-serial adapters. If a
USB-to-serial adapter must be used, Crestron has tested the following devices with
good results:
Belkin (large model) F5U103
I/O Gear GUC232A
Keyspan USA-19QW
Other models, even from the same manufacturer, may not yield the same results.
The procedure in this section provides details for RS-232 communication between
the PC and the control system. If TCP/IP communication is preferred, consult the
latest version of the Crestron e-Control Reference Guide (Doc. 6052) of the
respective Operations Guide for the control system. These documents are available
from the Downloads | Product Manuals section of the Crestron website
(www.crestron.com). Refer to the following figure for a typical connection diagram
when uploading files.
NOTE: Use a standard DB9 male to female “straight-through” cable.
Typical Connection Diagram when Uploading
POWER IN
PC
90-125VAC
50-60HZ
COMBINED
OUTPUT
10A MAX
NET
G24 ZY
Computer Port
Control
Processor
ST-CNB Cable
Serial Port
DB9 Cable
ST-PC
NET
POWER A POWER B
NET
12VDC
.5A
CRESTRON ELECTRONICS INC. N.J. 07626
Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 13
Dual AC Power Control Module Crestron ST-PC
1. Open the Crestron Viewport.
Either launch the standalone version of Viewport, or start SIMPL
Windows, and from the menu bar, select Tools | Viewport.
2. Refer to the following illustration. From the Viewport menu, select Setup |
Communications settings (alternatively, press Alt+D) to open the “Port
Settings” window.
Setup | Communications Settings Command
3. Select RS-232 as the connection type. Verify that an available COM port
(COM 1 is shown after this step) is selected, and that all communication
parameters and necessary options from the “Port Settings” window are
selected as shown after this step. Click the OK button to save the settings
and close the window.
“Port Settings” Window
14 • Dual AC Power Control Module: ST-PC Operations Guide – DOC. 5708A
Crestron ST-PC Dual AC Power Control Module
NOTE: The parameters shown in the illustration above are the port settings for a 2Series control system. Consult the Operations Guide for the control system being
used for the exact parameter selection.
4. To verify communication, select Diagnostics | Establish Communications
(Find Rack). This should display a window that gives the COM port and
baud rate. If communications cannot be established, refer to the
“Troubleshooting Communications” section in the respective Operations
Guide for the control system.
Uploading a SIMPL Windows Program
A control system source file has
the extension .smw. A compiled
SIMPL Windows file has the
extension .spz for a 2-Series
control system, .bin for CNX
generation, and .csz for CNX
generation with SIMPL+.
The SIMPL Windows file can be uploaded to the control system using SIMPL
Windows or via the Crestron Viewport.
Upload via SIMPL Windows
1. Start SIMPL Windows.
2. Select File | Open to view the “Open” window, navigate to the SIMPL
Window file (.smw), and click Open.
3. Select Project | Transfer Program.
Upload via Crestron Viewport
1. Verify that the procedure for “Communication Settings” that begins on
page 13 has been performed.
2. As shown after this step, select File Transfer | Send Program
(Alternatively, press Alt+P) from the Viewport menu.
File transfer | Send Program Command
3. The “Send Program” window appears as shown after this step. Click
Browse, locate the completed file (.spz for PRO2) and click Open. This
displays the program’s header information and enables one or both of the
What to Send check boxes. If the program does not contain any SIMPL+
modules, only the SIMPL Program check box is enabled. If it does contain
SIMPL+ modules, then the SIMPL+ Program(s) check box will also be
enabled. Select one or both check boxes and then click Send Program to
begin the transfer.
NOTE: Refer to the respective Operations Guide for control system details about the
other fields in the “Send Program” window.
Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 15
Dual AC Power Control Module Crestron ST-PC
“Send Program” Window
4. To verify that the program has been transferred successfully, select
Diagnostics | Report Program Information. This should display a
window that provides details about the current program loaded into the
control system.
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
ST-PC Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
Unexpected
response from
control system.
Green PWR LED
does not
illuminate.
Yellow NET LED
does not
Illuminate.
Network devices are
not communicating
to the control
system.
ST-PC is not
receiving power.
Verify that proper cables are securely
Incorrect power
supply.
Improper Net ID. Verify that ST-PC Net ID matches the
Loose network
connection.
From the Viewport, poll the network (F4)
to verify communication.
CORRECTIVE ACTION
Confirm that power pack securely
plugged into outlet and that the
connector is properly attached to the STPC.
attached to ST-PC NET connectors (for
Cresnet system only).
Use a Crestron power supply, PW-1205,
PWI-1210, or Cresnet.
Net ID in the SIMPL Windows program.
Refer to "Identity Code".
Verify that cables attached to ST-PC
NET connectors are proper and secure.
16 • Dual AC Power Control Module: ST-PC Operations Guide – DOC. 5708A
Crestron ST-PC Dual AC Power Control Module
Further Inquiries
If after reviewing this Operations Guide, you cannot locate specific information or
have questions, please take advantage of the Crestron award winning customer
service team by calling:
• In the US and Canada, call the Crestron corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at
+5255-5093-2160.
• In Australia and New Zealand, call Crestron Control Solutions at
+61-2-9737-8203.
You can also log onto the online help section of the Crestron website
(www.crestron.com) to ask questions about Crestron products. First-time users will
need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the ST-PC, additional information may be made available as manual updates. These
updates are solely electronic and serve as intermediary supplements prior to the
release of a complete technical documentation revision.
Check the Crestron website (www.crestron.com
availability and its relevance. Updates are available from the Downloads | Product
Manuals section and are identified as an “Addendum” in the Download column.
) periodically for manual update
Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 17
Dual AC Power Control Module Crestron ST-PC
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange, or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number, and
return address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J., or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by
CRESTRON, shipping by standard ground carrier. In the event repairs are found to be nonwarranty, return freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from CRESTRON,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads and
power supplies are covered for a period of one (1) year; touchscreen display and overlay components are
covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended, or if it has been subjected to misuse, accidental damage,
modification, or improper installation procedures. Furthermore, this warranty does not cover any product that
has had the serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall CRESTRON
be liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising
from the sale or use of this equipment. CRESTRON is not liable for any claim made by a third party or made by
the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or implied,
nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms of
this limited warranty. This warranty statement supercedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered trademark of
Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation.
18 • Dual AC Power Control Module: ST-PC Operations Guide – DOC. 5708A
Crestron ST-PC Dual AC Power Control Module
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Operations Guide – DOC. 5708A Dual AC Power Control Module: ST-PC • 19
Crestron Electronics, Inc. Operations Guide – DOC. 5708A
15 Volvo Drive Rockleigh, NJ 07647 11.03
Tel: 888.CRESTRON
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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