Page 1
HR-310/HR-310-I
AAA batteries (3):
HR-310/HR-310-I
Handheld Remote
DO GUIDE
DO Check the Box
QTY PRODUCT PART NUM.
1 Batteries, AAA Alkaline, x3 2022558
DO Install the Battery Pack
The Crestron® HR-310 and HR-310-I ship with three AA A alkaline batteries that must be installed
prior to operating the remote. Use the following procedure to install the battery pack.
NOTE: The HR-310 and HR-310-I are functionally similar. For simplicity within this guide, the term
“remote” is used except where noted.
1. Locate the battery cover on the rear of the remote. Gently push on the battery cover while
sliding it down and away from the remote until the tabs connecting the cover to the remote
disengage.
2. Install the included AAA batteries as shown in the illustration following step 3. Observe the
correct polarity when inserting the batteries into the compartment.
3. Reattach the battery cover by aligning the tabs on the top and bottom of the cover with
their respective slots on the bottom of the remote, and then gently slide the cover upward
until the tabs snap into place.
Battery cover
positive (+) terminals
(rear view)
DO Acquire the Remote
The remote must be acquired by an inNET EX® wireless gateway or by a control system with a
built-in inNET EX gateway (both not included) before it can be used with a Crestron control
system. Supported devices with inNET EX gateways currently include the Crestron CEN-GWEXER,
DIN-AP3MEX, and MC3. Use the procedures outlined in this section to join or leave an inNET EX
network and to verify communications between the device and the control system.
Joining an inNET EX Network
1. Press the ACQUIRE button on the inNET EX gateway to enter Acquire mode, or enter
Acquire mode from Crestron Toolbox™ software. For more information, refer to the
CEN-GWEXER Installation Guide (Doc. 7723), the DIN-AP3MEX Installation Guide
(Doc. 7492), or the MC3 DO Guide (Doc. 7774) at www.crestron.com/manuals.
NOTE: In an environment where there are multiple gateways installed, only one gateway
should be placed in Acquire mode at any time.
2. Quickly press the (Home) button on the remote three times, and then press and hold
the button (press, press, press, press + hold) until the 5-way navigation pad backlight
on the remote ashes once. (This process can take up to 10 seconds.)
3. Release the button to start the acquire process. The navigation pad backlight ashes
slowly to show that the remote is actively scanning the inNET EX network.
4. Conrm the status of the acquire process:
• If the remote is acquired by the inNET EX network, the navigation pad backlight turns
on for ve seconds.
• If the remote is not acquired by the inNET EX network, the navigation pad backlight
rapidly ashes. Press the button to cancel the acquire process. Ensure the gateway
is in Acquire mode and that the remote is in range before attempting the acquire
process again.
5. After the acquire process is complete, remove the gateway from Acquire mode as
described by the gateway’s documentation.
NOTE: Firmware updates can only be performed by connecting the remote to Crestron Toolbox
via USB. Remove the battery cover on the rear of the remote to locate the micro USB port, and then
connect the remote to the computer using a micro USB to USB A cable (not included). For more
information on performing rmware updates in Crestron Toolbox, refer to the embedded Crestron
Toolbox help le.
Leaving an inNET EX Network
To leave an inNET EX network, put the remote into Acquire mode as described in “Joining an inNET
EX Network” when no gateway has been placed in Acquire mode.
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Verifying Communication Status
To check the communication status of the remote, quickly press the button three times, and then
press and hold the button for up to two seconds. The navigation pad backlight ashes to indicate
the current communication status as described in the table below.
NAVIGATION PAD BACKLIGHT BEHAVIOR COMMUNICATION STATUS
The navigation pad backlight turns on for ve
seconds.
The navigation pad backlight ashes twice.
The remote is communicating with the control
system.
The remote was previously joined to the network
but is no longer communicating with the gateway.
The navigation pad backlight ashes once. The remote is not joined to the network.
DO Set the Device RFID
If required, use the following procedure to set the RFID (radio-frequency identication) of the
remote.
NOTE: The remote RFID is set to “01” by default.
NOTE: The remote must be kept awake to maintain communications while setting the device RFID
via a wireless connection. After completing the below procedure, press any button on the HR-310 to
wake the remote so that it receives the change ID command from the gateway.
1. Ensure that the remote has been acquired to the inNET EX wireless gateway as described
in the “DO Acquire the Remote” section above.
2. Open Crestron Toolbox and select the InNetEx Diagnostic Tool. The tool scans the inNET
EX network for the wireless gateway and all acquired devices.
3. Once the gateway has been discovered, locate the remote in the Connected Devices table.
4. Right click on the remote’s entry in the Connected Devices table, and then click
inNET(EX) ID.
5. Select a new RFID from the provided drop-down menu, and then click Apply to send the
new RFID to the device. Click OK to exit.
Alternatively, the device RFID can also be set through the Text Console tool in Crestron Toolbox.
Remove the battery cover on the rear of the remote to locate the micro USB port, and then connect
the remote to the computer using a micro USB to USB A cable. Open the Text Console tool in
Crestron Toolbox, and then issue the M N E TID [xx] command, where xx is the desired RFID. The
remote remains awake when connected to a USB host.
DO Customize the Hard Buttons
The remote ships with a default set of nine congurable hard buttons installed. Custom-engraved
buttons can be created and ordered using Crestron Engraver software to replace the default button
set. For more information on installing the custom hard buttons, refer to the HR-310-BTN Installation
Guide (Doc. 8224) at www.crestron.com/manuals.
DO Learn More
Visit the website for additional information and the latest rmware updates. To learn
more about this product, use a QR reader application on your mobile device to scan
the QR image.
Crestron Electronics
15 Volvo Drive, Rockleigh, NJ 07647
888.CRESTRON | www.crestron.com
As of the date of manu facture, the product h as bee n tested and foun d to comply with sp ecications for CE ma rking.
Federal Communications Commission (FCC) Compliance Statement
This device com plies w ith par t 15 of the FCC Rules. Operation is subject to t he following two c onditions:
(1) This devic e may not cause harmful interference, and (2) this device must accept a ny inter fere nce received, including inte rference
that may cause undesired operation.
CAUTION: Changes or modication s not expressl y approved by the ma nufac turer r esponsible for comp lianc e could void the
user’s authority to operate the e quipm ent.
NOTE: This equipment has been te sted and found to c omply with the limits for a Class B digital device, pursu ant to part 15 of the
FCC Rules. Thes e limits are des igned to provide reaso nable p rotection against harmful inter feren ce in a residential ins talla tion.
This equipment gene rates, uses an d can radiate radio frequency energ y and, if not installed and used in accordance with the
instructions, may cause har mful in terferenc e to radio c ommun ications. However, there is no guarantee th at inter fere nce wil l not
occur in a particular insta llatio n.
If this equipment does c ause ha rmful inter feren ce to radio or telev ision r eception, which can b e determined by turning the
equipment of f and on, the user i s encouraged to try to correct the interference by one or more of the following m easures:
• Reorient or relocate the receiving antenna.
• Increase the separ ation b etween the equipment and receiver.
• Connect the e quipm ent into a n outle t on a circuit dif ferent from th at to whic h the rec eiver is conne cted.
• Consult the dealer o r an expe rienced radio/T V technician for help.
DO GUIDE
Industry Canada (IC) Compliance Statement
CAN ICES-3(B)/NMB-3(B)
This equipment should be installed and ope rated with a mini mum distance 20cm bet ween the radia tor and yo ur body
Cet équipement doit être inst allé et u tilisé à une dist ance minimal e de 20 cm entre le radiateur et votre co rps.
This device com plies w ith Industry Canada license-exempt RSS standard(s). Operation is subject to t he following two c onditions:
(1) this device may not cause inte rference, a nd (2) this device must acc ept any interference, including in terferenc e that may c ause
undesired operation of the device.
Le présent appareil e st conforme au x CNR d’In dustr ie Canada applicables aux ap parei ls radio exempts d e licen ce. L’exploitation
est auto risée aux deux conditions suivante s : (1) l’appareil ne doit pa s produire de br ouilla ge, et (2) l’ut ilisateur de l’app areil doit
accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
Crestr on produc t developmen t soft ware is lic ensed to Cr estron de alers and C restro n Servi ce Provid ers (CS Ps) under a limi ted non- exclusive, no n-trans ferable S oftw are Develo pment Tools
License A greement. Cre stron produc t operating sys tem softwa re is licensed to C restron deale rs, CSPs, a nd end-users un der a separate En d-User Lice nse Agreement . Both of these A greements
can be found o n the Crestron web site at www.crestron.com/legal/sof tware_license_agreement.
The speci c patents that c over Crestron pro ducts are listed a t www.crestron.com/legal/patents.
The produ ct warranty ca n be found at www.crestron.com/legal/sales-terms-conditions-warranties.
Certa in Crestron pro ducts contain op en source soft ware. For speci c information, vi sit www.crestron.com/legal/open-source-software.
Crestr on, the Crestro n logo, Crestro n Toolbox, inNE T EX, and the in NET EX logo a re either tradema rks or registere d trademarks of Cr estron Elect ronics, Inc. in the U nited States an d/or other
countrie s. Other trademark s, registered trade marks, an d trade name s may be used in this documen t to refer to ei ther the entities cla iming the mar ks and name s or their pro ducts. C restro n
disclaims a ny proprietary i nterest in the mark s and names of other s. Crestron is no t responsible for er rors in typogra phy or photograph y.
This docum ent was written by t he Technical Publicat ions departmen t at Crestron.
©2018 Crestron Electronics, Inc.
DOC. 82 28C ( 204 952 5) 01.18
Specic ations subject to c hange without not ice.
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