Crestron FT-TSC600
FlipTop™ Touch Screen Control System
Operations & Installation Guide
Regulatory Compliance
This product is Listed to applicable UL Standards and requirements by Underwriters Laboratories Inc.
As of the date of manufacture, the FT-TSC600 has been tested and found to comply with specifications for
CE marking and standards per EMC and Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Industry Canada (IC) Compliance Statement
CAN ICES-3(B)/NMB-3(B)
The specific patents that cover Crestron products are listed at patents.crestron.com.
Crestron, the Crestron logo, 3-Series, Capture HD, Cresnet, Crestron Control, Crestron Fusion, Crestron Mobile Pro, Crestron Studio, Crestron
Toolbox, DigitalMedia, FlipTop, FlipTops, Fusion EM, Fusion RV, infiNET EX, Rava, RoomView, Smart Graphics, TouchPoint and VT Pro-e are
either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. BACnet is either a trademark or
registered trademark of American Society of Heating, Refrigeration and Air-Conditioning Engineers, Inc. in the United States and/or other countries.
Apple, iPad, and iPhone are either trademarks or registered trademarks of Apple Inc. in the United States and/or other countries. IOS is either a
trademark or registered trademark of Cisco Technology, Inc. in the United States and/or other countries. Android is either a trademark or registered
trademark of Google Inc. in the United States and/or other countries. HDMI is either a trademark or registered trademark of HDMI Licensing LLC in
the United States and/or other countries. Microsoft, Internet Explorer, and Windows are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries. UL and the UL logo are either trademarks or registered trademarks of Underwriters
Laboratories, Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document
to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of
others. Crestron is not responsible for errors in typography or photography.
This document was written by the Technical Publications department at Crestron.
©2014 Crestron Electronics, Inc.
Crestron FT-TSC600 FlipTop Touch Screen Control System
Contents
FlipTop Touch Screen Control System: FT-TSC600 1
Introduction ............................................................................................................................... 1
Features and Functions ................................................................................................ 1
Specifications .............................................................................................................. 6
Physical Description .................................................................................................... 9
Setup ........................................................................................................................................ 15
Network Wiring ......................................................................................................... 15
Identity Code ............................................................................................................. 15
Configuring the Touch Screen ................................................................................... 16
Supplied Hardware .................................................................................................... 29
Installation ................................................................................................................. 29
Hardware Hookup ..................................................................................................... 33
Recommended Cleaning ............................................................................................ 34
Uploading and Upgrading ........................................................................................................ 35
Establishing Communication ..................................................................................... 35
Programs, Projects, and Firmware ............................................................................. 36
Program Checks ........................................................................................................ 37
Problem Solving ...................................................................................................................... 38
Troubleshooting ......................................................................................................... 38
Check Network Wiring .............................................................................................. 38
Reference Documents ................................................................................................ 39
Further Inquiries ........................................................................................................ 39
Future Updates .......................................................................................................... 39
Return and Warranty Policies .................................................................................................. 41
Merchandise Returns / Repair Service ...................................................................... 41
Crestron Limited Warranty ........................................................................................ 41
Operations & Installation Guide – DOC. 7593A Contents • i
Crestron FT-TSC600 FlipTop Touch Screen Control System
• Flush mount tabletop control and connectivity in one stylish FlipTop
FlipTop Touch Screen
Control System: FT-TSC600
Introduction
The FT-TSC600 FlipTop™ Touch Screen Control System by Crestron® provides a
configurable control and connectivity solution in a stylish, flush mount tabletop
design. Its built-in 3-Series
screen combine to deliver a complete, space-saving controller for any small
conference room or similar space. The built-in connection compartment keeps
interface cables and connectors at the ready for plugging in laptop computers, mobile
devices, AV sources, and other equipment.
®
control processor and brilliant 5” (127 mm) color touch
A FlipTop Touch Screen Control System is an ideal complement to a
DigitalMedia™ system or any other AV system. It provides an intuitive and inviting
“front end” for the more complex and mundane technology beneath the tabletop and
throughout the room. The integrated touch screen and control processor can provide
total control for an entire room, offering a fully customizable user interface for
selecting presentation sources, adjusting audio levels, dimming the lights, and even
calling for lunch service. Advanced capabilities include displaying full-motion video
and hands-free audio conferencing
Features and Functions
(Continued on following page)
1. Supports audio conferencing with another Rava-enabled device over an IP network, or with any
2. To supply Cresnet power via the NET port, the FT-TSC600 must be powered using an IEE 802.3at
3. Supports Smart Graphics only. Not compatible with “traditional” UI projects.
design
• Built-in 3-Series control processor
• Onboard 10/100 Ethernet and Cresnet
• Control port expansion via C2N-IO modules (sold separately)
• Integrated 5” capacitive color touch screen with Smart Graphics™
telephone device through integration with a SIP-compatible phone system or SIP server.
Type 2 PoE+ PSE (Power Sourcing Equipment). If the FT-TSC600 is powered by an 802.3af or
802.3at Type 1 Poe PSE, no load should be connected to the 24 terminal of the NET port, and an
external Cresnet power supply must be used to power any attached dev ices that require Cresnet
power.
support
3
1
.
®
master ports2
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 1
FlipTop Touch Screen Control System Crestron FT-TSC600
• High performance H.264 streaming video over Ethernet
Features and Functions
(Continued)
• Seamless integration with Crestron DigitalMedia
• 5 soft-touch capacitive buttons for common functions
• Hands-free audio conferencing using Rava™ SIP intercom technology
• Customizable audio feedback
• Built-in microphone and speaker
• Balanced line out for amplification of the speaker signal
• PoE+ network powered
• Configurable connection compartment allows versatile combinations of
pullout cables, cable retractors, connector plates, and AC power
2
outlets
• Tapered cable notch allows lid to be closed with cables plugged in
• Universal cutout size fits all new and future FlipTops™
• Black anodized or brushed aluminum finish
1
No Equipment Rack Required!
The FT-TSC600 encapsulates the industry’s best control techniques in a single
space-saving design that can alleviate the need for a separate equipment rack.
Ethernet and Cresnet connectivity affords direct communication with AV, lighting,
and other equipment, and allows for expanded connectivity using C2N-IO Control
Port Expansion Modules
FlipTop Design
Handsomely finished in a choice of black anodized or brushed aluminum, Crestron
FlipTops lend a contemporary metallic accent to conference tables and podiums. The
FT-TSC600 installs cleanly in virtually any flat, horizontal surface up to 1 3/4” (44
mm) thick. Beveled edges provide for a nearly flush appearance.
The FlipTop lid flips open with just the tip of a finger to access the touch screen and
connection compartment. Once connections and touch screen settings are made, the
lid can be closed. A generous, tapered notch at the front of the lid opening allows
interface cables to remain connected even when the lid is closed.
Connection Compartment
The FT-TSC600 is highly configurable to provide a well organized connectivity
solution tailored to each unique application. It provides options for both pullout
cables and panel-mounted connectors, with or without AC power outlets. It comes
standard with two cable pass-through plates and four blank plates, all of which can
be swapped out for a choice of cable retractors, connector plates, and AC power
outlet modules.
2
and other Crestron control modules.3
1. Supports audio conferencing with another Rava-enabled device over an IP network, or with any
telephone device through integration with a SIP-compatible phone system or SIP server.
2. Item(s) sold separately.
3. To supply Cresnet power via the NET port, the FT-TSC600 must be powered using an IEE 802.3at
Type 2 PoE+ PSE (Power Sourcing Equipment). If the FT-TSC600 is powered by an 802.3af or
802.3at Type 1 Poe PSE, no load should be connected to the 24 terminal of the NET port, and an
external Cresnet power supply must be used to power any attached dev ices that require Cresnet
power.
2 • FlipTop Touch Screen Control System: FT-TSC600 Operations & Installation Guide – DOC. 7593A
Crestron FT-TSC600 FlipTop Touch Screen Control System
• Cable Pass-Through Plates – Each cable pass-through plate provides four
grommeted holes to accommodate Crestron Certified Interface Cables
1
and
other AV, data, and communication cables. The user end of each cable
stows neatly within the connection compartment ready for use while excess
cable simply drops out of sight below the cable pass-through plate. The
grommets provide a smooth, slippery surface for easy pullout of each cable.
Blank caps are also provided to cover any unused holes. The cable
pass-through plates are positioned at the left and right sides of the
connection compartment. The FT-TSC600 supports one or two cable
pass-through plates. Two are included.
• Cable Retractors – For an even more refined cable management solution,
the FT-TSC600 accommodates up to six Crestron CBLR Cable Retractors
Crestron cable retractors feature a patent pending, lever-actuated retraction
mechanism that ensures smooth operation while eliminating hanging cable
loops beneath the table. Up to three cable retractors can be installed in place
of each cable pass-through plate, allowing for a total of six cable retractors.
• Connector Plates – If panel-mounted connectors are preferred, the
FT-TSC600 can accommodate up to four FTA-CP Connector Plates
1
.
Connector plates are offered with a variety of common AV and data
connector types. Custom connector plates may also be fabricated by the
installer using the blank plates provided. All four connector plates are
positioned at the center of the connection compartment.
• AC Power Outlet Modules – To provide power for laptops and other
portable devices, the FT-TSC600 can be equipped with up to four AC
power outlets. A single FTA-PWR-102 Dual AC Power Outlet Module
1
can
be installed in place of two of the connector plates or two FTA-PWR-102
modules can be installed in place of all four connector plates.
1
.
Integrated 5” Touch Screen
Flipping open the “FlipTop” lid exposes a large 5” (127 mm) capacitive touch screen
display, gracefully angled for easy operation and viewing. Smart Graphics
technology provides a stunning custom user interface with fluid gesture-driven
controls, animated feedback, metadata, embedded apps, and high-performance H.264
video. Five soft-touch capacitive buttons are also provided for quick access to
commonly used functions.
Streaming Video
High-performance streaming video capability makes it possible to preview a video
source during a presentation or see a live camera image while video conferencing,
right on the FlipTop screen. Support for H.264 and MJPEG formats allows the
FT-TSC600 to display streaming video from an IP camera, a streaming server
(Crestron CEN-NVS200
system. Video is delivered to the touch screen over Ethernet, eliminating the need
for any extra video wiring. For more information on video streaming, refer to
Answer ID #5195 at
http://support.crestron.com/app/answers/detail/a_id/5195/kw/streaming%20video.
1. Item(s) sold separately.
2. Streaming output is currently available on the following DigitalMedia switcher models: DM-MD8X8,
DM-MD8X8-RPS, DM-MD16X16, DM-MD16X16-RPS, DM-MD32X32, and DM-MD32X32-RPS.
1
or similar), a DigitalMedia switcher2, or a Capture HD®
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 3
FlipTop Touch Screen Control System Crestron FT-TSC600
Hands-Free Audio Conferencing
Using Rava SIP intercom technology, the FT-TSC600 enables hands-free VoIP
communication between any two Rava-enabled Crestron touch screens. Rava works
over Ethernet, supporting audio conferencing
paging without any special wiring. VoIP phone capability is also possible through
integration with a SIP-compatible IP phone system or SIP server, allowing handsfree telephone and teleconferencing functionality complete with speed dialing, caller
ID, custom ringers, and other enhancements. Built-in echo cancellation affords true
duplex performance for clear, seamless voice communication using the
FT-TSC600’s integrated microphone and speaker.
Line Output
In addition to its onboard speaker, the FT-TSC600 includes a balanced line level
audio output, allowing the speaker signal to be routed to the room’s audio system.
Amplifying the FlipTop’s audio signal through the room speakers enhances its audio
conferencing capabilities, allowing a small group of individuals to participate in a
conference call using a single FT-TSC600.
3-Series Control Engine
The FT-TSC600 features a built-in 3-Series control processor, which can eliminate
the need for a separate rack mounted control system for many applications. Crestron
3-Series delivers a distinctively robust, dynamic, and secure control system platform
capable of faithfully managing a room full of disparate technologies, from audio and
video equipment to lighting, climate control, shades, drapes, and other amenities. Its
modular programming architecture allows the FT-TSC600 to run multiple programs
simultaneously for increased efficiency and flexibility. Rock solid networking and IP
control afford seamless integration with other systems and devices, with add-on
control capability using Crestron touch screens, wireless remotes, and mobile
devices, and remote management through Crestron Fusion™ Enterprise Management
Software.
1
, intercom, video intercom2, and
1
Cresnet
Equipped with a Cresnet master port, the FT-TSC600 supports the full line of
Crestron keypads, lighting controls, shades, thermostats, sensors, and other devices
that don’t require the higher speed of Ethernet.
3
Control Port Expander
Interfacing with IR, serial, and relay controlled devices is facilitated using the
C2N-IO Control Port Expansion Module
be mounted virtually anywhere. It connects to the FT-TSC600 via the Cresnet port
and provides one bidirectional RS-232 port, one IR/serial port, and two relay ports
for integration with third-party devices. A total of two C2N-IOs can be connected
directly to the FT-TSC600 without requiring an additional power supply
the C2N-IO, the FT-TSC600 is compatible with the complete line of Cresnet and
infiNET EX
1. Supports audio conferencing with another Rava-enabled device over an IP network, or with any
telephone device through integration with a SIP-compatible phone system or SIP server.
2. H.264 compatible IP camera required.
3. To supply Cresnet power via the NET port, the FT-TSC600 must be powered using an IEE 802.3at
Type 2 PoE+ PSE (Power Sourcing Equipment). If the FT-TSC600 is powered by an 802.3af or
802.3at Type 1 Poe PSE, no load should be connected to the 24 terminal of the NET port, and an
external Cresnet power supply must be used to power any attached dev ices that require Cresnet
power.
4. Item(s) sold separately.
®
control modules, as well as 3-Series control card interfaces.
4
. The C2N-IO is a compact device that can
3
. Besides
4 • FlipTop Touch Screen Control System: FT-TSC600 Operations & Installation Guide – DOC. 7593A
Crestron FT-TSC600 FlipTop Touch Screen Control System
BACnet/IP
Native support for the BACnet™/IP communication protocol provides a direct
interface to third-party building management systems over Ethernet.
1
Power over Ethernet
Using PoE+ technology, the FT-TSC600 gets its operating power right through the
LAN wiring. PoE (Power over Ethernet) eliminates the need for a local power supply
or any dedicated power wiring. The FT-TSC600 supports LLDP advanced power
management, requiring only 15 Watts from the PoE power budget when powered by
a compatible PoE+ switch such as the Crestron CEN-SWPOE-16
2
.
1. License required. The FT-TSC600 supports a maximum of 250 BACnet objects when dedicated for
BACnet use only. Actual capabilities are contingent upon the overall program size and complexity.
2. Item(s) sold separately.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 5
FlipTop Touch Screen Control System Crestron FT-TSC600
Specifications
Specifications for the FT-TSC600 are listed in the following table.
FT-TSC600 Specifications
SPECIFICATION DETAILS
Touch Screen Display
Display Type TST active matrix color LCD
Size 5 inch (127 mm) diagonal
Aspect Ratio 15:9 WVGA
Resolution 800 x 480 pixels
Brightness 300 nits (cd/m2)
Contrast 450:1
Color Depth 24-bit, 16.7 million colors
Illumination Edgelit LED
Viewing Angle ±69º horizontal, +62º /-64º vertical
Touch Screen Projected capacitive
Buttons
Hard Keys (5) Projected capacitive push buttons,
programmable, pre-labeled with icons
for “Power”, “Home”, “Lights”, “Up”, and
“Down”
Memory
DDR3 SDRAM 1 GB
Flash 4 GB
Maximum Project Size 512 MB
Control Engine 3-Series; real-time, preemptive
multithreaded/multitasking kernel;
Transaction-Safe Extended FAT file
system; supports up to 10
simultaneously running programs
Graphics Engine Supports Smart Graphics1
Communications
Ethernet 10/100 Mbps; auto-switching;
auto-negotiating; auto-discovery;
full/half duplex; industry-standard
TCP/IP stack; UDP/IP; CIP; DHCP;
SSL; IEEE 802.1X; SNMP; BACnet/IP2;
IPv4 or IPv6; Active Directory
authentication; IIS v 6.0 web server;
SMTP e-mail client; installer setup via
Crestron Toolbox™ or MSIE3, IEEE
802.3at Type 2 compliant
Video
Streaming Formats H.264 (MPEG-4 part 10 AVC), MJPEG
Audio
Features Built-in microphone and speaker, Rava
SIP Intercom, line out (same signal as
speaker)
Audio Feedback Format MP3
(Continued on following page)
6 • FlipTop Touch Screen Control System: FT-TSC600 Operations & Installation Guide – DOC. 7593A
Crestron FT-TSC600 FlipTop Touch Screen Control System
FT-TSC600 Specifications (Continued)
SPECIFICATION DETAILS
Power Requirements
Power over Ethernet IEEE 802.3at Type 2PoE+ powered
device;
15 Watts if using an 802.3at Type 2
PSE with LLDP advanced power
management;
Class 4 (25.5 W) if using an 802.3at
Type 2 PSE without LLDP;
Class 0 (12.95 W) if using an 802.3af
(or 802.3at Type 1) PSE (no Cresnet
power available at NET port)4
Available Cresnet Power 5 watts (208 mA @ 24 Vdc)4
Utility Power 10 amps at 125 Vac 50/60 Hz per each
installed Dual AC Power Outlet
Module, model FTA-PWR-1025
Default NET ID 02
Environmental
Temperature 32º to 112º F (0º to 45º C)
Humidity 10% to 90% RH (non-condensing)
Heat Dissipation 51 Btu/h
Enclosure
Chassis Metal, black
Cover Aluminum, black anodized or brushed
aluminum finish
Touch Screen Bezel Aluminum
Mounting Flush tabletop mount, 1 3/4 in (44 mm)
maximum surface thickness, 6 1/4”
(159 mm) deep x 7 1/2 in (190 mm)
wide cutout (template provided)
Dimensions
Height 8.59 in (218 mm)
12.34 in (313 mm) with lid open
Width 7.98 in (203 mm)
9.19 in (234 mm) with mounting
brackets
Depth 6.77 in (172 mm)
7.88 in (200 mm) with lid open
Weight 5.2 lb (2.4 kg)
Available Models
FT-TSC600-B FlipTop Touch Screen Control System,
Black Anodized
FT-TSC600-BALUM FlipTop Touch Screen Control System,
Brushed Aluminum
Available Accessories
3-Series BACnet/IP Support 3-Series Native BACnet/IP Interface
License
C2N-HBLOCK Cresnet Network Distribution Block
C2N-IO Control Port Expansion Module
(Continued on following page)
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 7
FlipTop Touch Screen Control System Crestron FT-TSC600
FT-TSC600 Specifications (Continued)
SPECIFICATION DETAILS
Available Accessories (Continued)
CBL Series Crestron Certified Interface Cables
CBLR Series Cable Retractors
CBLRA-BRKT-3-H Horizontal Mounting Option for up to
three CBLR Cable Retractors
CEN-NVS200 Network Video Streamer
CEN-SWPOE-16 16-Port Managed PoE Switch
Crestron App Control App for Apple® iOS®
Crestron Mobile Pro® Control App for iPhone®, iPad® and
Android™ Devices
CSP-LIR-USB IR Learner
FTA-CBLRA-INSERT-2WIRE-102 Cable Retractor Spacer Insert for
FlipTop 600 Series
FTA-CP-DP-101 FlipTop Connector Plate, DisplayPort
FTA-CP-HD-101 FlipTop Connector Plate, HDMI®
FTA-CP-RCA-103 FlipTop Connector Plate, RCA x 3
FTA-CP-RJ45-102 FlipTop 2 Connector Plate, RJ45 x 2
FTA-CP-USB-102 FlipTop Connector Plate, USB x 2
FTA-PWR-102 FlipTop Dual AC Power Outlet Module,
NEMA 5
Fusion EM® Energy Management Software
Fusion RV® Remote Asset Management Software
myCrestron Dynamic DNS Service for Crestron
Systems
RoomView® Express Remote Help Desk and Resource
Management Software
VMK-WIN TouchPoint® Virtual Mouse & Keyboard
Software for Windows®
XPanel Crestron Control® for Computers
1. Supports Smart Graphics only. Not compatible with “traditional” UI projects.
2. License required. The FT-TSC600 supports a maximum of 250 BACnet objects when dedicated for
BACnet use only. Actual capabilities are contingent upon the overall program size and complexity.
3. Web-based installer setup requires Microsoft
Windows
4. To supply Cresnet power via the NET port, the FT-TSC600 must be powered using an IEE 802.3at
Type 2 PoE+ PSE (Power Sourcing Equipment). If the FT-TSC600 is powered by an 802.3af or
802.3at Type 1 Poe PSE, no load should be connected to the 24 terminal of the NET port, and an
external Cresnet power supply must be used to power any attached dev ices that require Cresnet
power.
5. Item(s) sold separately.
®
PC.
®
Internet Explorer® web browser running on a
8 • FlipTop Touch Screen Control System: FT-TSC600 Operations & Installation Guide – DOC. 7593A
Crestron FT-TSC600 FlipTop Touch Screen Control System
6.22 in
(158 mm)
7.98 in
(203 mm)
6.77 in
(172 mm)
Physical Description
This section provides information on the connections, controls, and indicators
available on the FT-TSC600.
FT-TSC600 Overall Dimensions (Top View)
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 9
FlipTop Touch Screen Control System Crestron FT-TSC600
7.28 in
(185 mm)
6.88 in
(175 mm)
FT-TSC600 Overall Dimensions (Front View)
10 • FlipTop Touch Screen Control System: FT-TSC600 Operations & Installation Guide – DOC. 7593A
Crestron FT-TSC600 FlipTop Touch Screen Control System
8.59 in
(218 mm)
3.75 in
(95 mm)
5.12 in
(130 mm)
6.07 in
(155 mm)
7.88 in
(200 mm)
FT-TSC600 Overall Dimensions (Side View)
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 11
FlipTop Touch Screen Control System Crestron FT-TSC600
Microphone
Speaker
FT-TSC600 (Oblique View)
12 • FlipTop Touch Screen Control System: FT-TSC600 Operations & Installation Guide – DOC. 7593A
Crestron FT-TSC600 FlipTop Touch Screen Control System
10
9
8
7
6543
21
Pin 2 Pin 1
Pin 3
Pin 4
3
Data +
4
Ground
FT-TSC600 (Bottom View)
Connectors, Controls, and Indicators
# CONNECTORS1,
DESCRIPTION
CONTROLS, AND
INDICATORS
1 AUD OUT
2 COMPUTER
3 NET
4 MSG LED (1) Red LED, indicates processor has
5 NET LED (1) Amber LED, indicates communication
(1) 3-pin 3.5 mm detachable terminal block;
Balanced mono line level audio output;
Output impedance: 100 Ω;
Maximum output level: 4 Vrms
(1) USB Type B female;
USB computer console port
(6 foot cable included)
PIN DESCRIPTION
1 +5 Vdc
2 Data -
(1) 4-pin 3.5 mm detachable terminal block;
Cresnet master port;
Connects to C2N-IO Control Port Expansion
Modules and other Cresnet devices
24: Power (24 Vdc)
Y: Data
Z: Data
G: Ground
generated an error message
To view the contents of the message log, use
the front panel buttons or Crestron Toolbox
with the Cresnet system
2
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 13
(Continued on following page)
FlipTop Touch Screen Control System Crestron FT-TSC600
HW-R
3
Pin 8
Pin 1
PIN
DESCRIPTION
1
TX + 2 TX - 3 RX +
4
DC +
5
DC + 6 RX -
7
DC -
8
DC -
Connectors, Controls, and Indicators (Continued)
# CONNECTORS1,
DESCRIPTION
CONTROLS, AND
INDICATORS
6 PWR LED (1) Dual color LED;
Yellow indicates operating power supplied
via PoE;
Green indicates device is ready
7 HW-R Button (1) Recessed miniature push button for
hardware reset
8 SW-R Button
9 LAN PoE
Pressing this in combination with
button performs a system restart without
loading the program. Pressing it alone
momentarily while the system is running
restarts the program
(1) 8-pin RJ-45 with two LED indicators;
10BASE-T/100BASE-TX Ethernet port;
Power over Ethernet compliant;
Green LED indicates link status;
Yellow LED indicates Ethernet activity
10 G (Ground)
1. An interface connector for the AUD OUT port is provided with the unit.
2. Item(s) sold separately.
3. PoE+ dc power can also be available on a TX/RX pair.
(1) 6-32 screw, chassis ground lug
14 • FlipTop Touch Screen Control System: FT-TSC600 Operations & Installation Guide – DOC. 7593A
Crestron FT-TSC600 FlipTop Touch Screen Control System
the “Master” control system.
of multiple FT-TSC600 devices in the same system must be unique.
Setup
Network Wiring
When wiring the Cresnet or Ethernet network, consider the following:
• Use Crestron Certified Wire.
• Use Crestron power supplies for Crestron equipment.
CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Use the Crestron Power Calculator to help calculate how
much power is needed for the system (
• For Cresnet networks with 20 or more devices, use a Cresnet Hub/Repeater
(CNXHUB) to maintain signal quality.
• For more details, refer to “Check Network Wiring” on page 38.
The FT-TSC600 can also use high-speed Ethernet for communications between the
device and a control system, computer, media server, and other IP-based devices.
www.crestron.com/calculators).
Net ID
IP ID
For general information on connecting Ethernet devices in a Crestron system, refer to
the Crestron e-Control
www.crestron.com/manuals.
Reference Guide (Doc. 6052) at
Identity Code
NOTE: The latest software can be downloaded at www.crestron.com/software.
The Net ID of the FT-TSC600 has been factory set to 02. This Net ID is defined as
The IP ID is set within the FT-TSC600’s IP table using Crestron Toolbox™. For
information on setting an IP table, refer to the Crestron Toolbox help file. The IP IDs
When setting the IP ID, consider the following:
• The IP ID of each unit must match an IP ID specified in the Crestron
Studio™ or SIMPL Windows program.
• Each device using IP to communicate with a control system must have a
unique IP ID.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 15
FlipTop Touch Screen Control System Crestron FT-TSC600
4
3
2
1
Configuring the Touch Screen
NOTE: The only connection required to configure the touch screen is power. Refer
to “Hardware Hookup” on page 33 for details.
NOTE: The FT-TSC600 can take up to 45 seconds to boot to a display after initial
power up.
Access the Setup Screens
The “Setup” menu is the starting point for configuring the FT-TSC600.
NOTE: If no project has been loaded or if an invalid project has been loaded, the
screen displays a message saying “There is no display project to start. [Touch Screen
to Enter Setup…]”
The setup screens enable basic configuration procedures prior to regular operation of
the touch screen.
During regular operation of the touch screen, there are two ways to activate the setup
functions:
1. Place a button on the project main page and assign the reserved join number
(17242) that activates setup.
2. Press hard keys 1, 2, 3 and 4, to the right of the touch screen display, in
sequence twice (i.e., press 1, 2, 3, 4, 1, 2, 3, 4) within a 5 second period.
Button Numbering
The “FT-TSC600 Setup” menu is displayed.
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Crestron FT-TSC600 FlipTop Touch Screen Control System
“FT-TSC600 Setup” Menu
The “FT-TSC600 Setup” menu is comprised of buttons for Ethernet Setup, Audio
Setup, Display Setup, Application Setup, Standby Timeout, and Diagnostics. In
addition, there is an About button that provides information about the touch screen
and a Save & Exit button. The functions of each are detailed in the following pages
of this guide.
Ethernet Setup
On the “FT-TSC600 Setup” menu, touch Ethernet Setup to display the “Ethernet
Setup” menu.
“Ethernet Setup” Menu
The “Ethernet Setup” menu displays current settings, such as whether DHCP is on or
off, the touch screen’s Hostname and its IP Address. There are controls for turning
DHCP On or Off as well as controls which allow editing of the Hostname and IP
Address. This menu also contains a Link indicator to show the status of the Ethernet
connection. Other controls on this menu are explained in paragraphs that follow.
To edit the Hostname, touch Edit on the right side of the menu. The “Edit
Hostname” screen opens with its on-screen keyboard.
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FlipTop Touch Screen Control System Crestron FT-TSC600
“Edit Hostname” Screen with On-Screen Keyboard
Use the keyboard to enter the new name. Touch Clear to clear any previous entry,
Save to save a new entry or Cancel to return to the previous screen.
To edit the IP Address, touch Edit on the right side of the “Ethernet Setup” menu.
The “Edit IP Address” screen opens with its on-screen numeric keyboard, shown in
the following illustration.
“Edit IP Address” Screen with On-Screen Numeric Keyboard
Use the keyboard to enter the new IP address. Touch Clear to remove any previous
entry, Backspace to delete the last digit, Enter to save a new entry, or Cancel to
return to the previous screen.
Touch the ellipsis (…) at the top of the “Ethernet Setup” menu to display additional
Ethernet parameters and the controls which allow their entry.
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Crestron FT-TSC600 FlipTop Touch Screen Control System
“Ethernet Setup” Menu (Additional Parameters)
The additional parameters are Subnet Mask, Default Router, Mac Address and
Domain. For Subnet Mask, Default Router or Domain, touch Edit on the right side of
the menu to open on-screen keyboards like the ones described above.
After all new settings have been made, touch Reboot at the bottom of the “Ethernet
Setup” menu to reboot the touch screen, so the new settings can take effect.
Touch Advanced Settings to display the “Advanced Ethernet Setup” menu.
“Advanced Ethernet Setup” Menu
The “Advanced Ethernet Setup” menu provides controls for enabling or disabling
SSL (Secure Sockets Layer, a protocol for encrypting information over the Internet)
and for editing the CIP Port, Secure CIP Port, CTP Port and Secure CTP Port.
The SSL controls work as follows:
• Off disables the SSL capabilities of the FT-TSC600
• Self sets up self signing certificates
• CA uses an authority to assign the SSL certificates
NOTE: For more details on SSL settings, refer to the 3-Series Control Systems
Reference Guide (Doc. 7150) at www.crestron.com/manuals.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 19
FlipTop Touch Screen Control System Crestron FT-TSC600
To edit the CIP Port, Secure CIP Port, CTP Port or Secure CTP Port, touch Edit on
the right side of the menu to open an on-screen keyboard like the ones described
earlier in this guide.
Touch DNS Servers to display the “DNS Servers” screen.
“DNS Servers” Screen
The “DNS Servers” screen provides controls for adding or deleting the IP addresses
of DNS (Domain Name System) registered computers on the network. To add a
server’s IP address, touch New to open an on-screen keyboard.
Use the keyboard to enter the IP address of the new DNS server. Touch Clear to
remove any previous entry, Backspace to delete the last digit, Enter to save a new
entry, or Cancel to return to the previous screen.
On the “Advanced Ethernet Setup” menu, touch the ellipsis (…) at the top to display
the On and Off controls which allow enabling or disabling the Webserver and for
editing the Web Port and Secure Web Port.
The default Webserver setting is On. Touching Off disables access to setup from a
web browser.
To edit the Web Port or Secure Web Port, touch Edit on the right side of the screen
to open an on-screen keyboard like the ones described earlier in this guide.
“Advanced Ethernet Setup” Menu (Webserver)
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Crestron FT-TSC600 FlipTop Touch Screen Control System
Touch to return to the main “Ethernet Setup” menu.
On the “Ethernet Setup” menu, touch Ethernet Diagnostics to display the “Ethernet
Diagnostics” screen.
“Ethernet Diagnostics” Screen
The “Ethernet Diagnostics” screen provides controls for verifying connections.
Touch Ping Default Router to verify connection to the router. (The screen displays
a “Passed” message to show successful connection.) Touch Ping Crestron.com to
verify connection to an external DNS server.
Touch Who to display a list of devices connected to the PC via the Ethernet
connection. These devices may be Crestron Ethernet devices, third-party Ethernet
devices or PCs (including any PC using Crestron Toolbox to connect to the processor
via Ethernet).
Touch
to return to the “Ethernet Setup” menu.
On the “Ethernet Setup” menu, touch MyCrestron Dynamic DNS to display the
“MyCrestron Dynamic DNS Setup” screen.
“MyCrestron Dynamic DNS Setup” Screen
To use MyCrestron Dynamic DNS, use a PC with Internet Explorer
®
to navigate to
www.mycrestron.com and register a system with Crestron.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 21
FlipTop Touch Screen Control System Crestron FT-TSC600
With the information provided from the MyCrestron home page, complete the
information on the “MyCrestron Dynamic DNS Setup” screen. To enter the Domain
and Password, touch Edit on the right side of the screen to open an on-screen
keyboard like the ones described earlier in this guide. Then touch Register This
System.
Touch
Touch
to return to the “Ethernet Setup” menu.
again to return to the “FT-TSC600 Setup” menu.
Audio Setup
On the “FT-TSC600 Setup” menu, touch Audio Setup to display the “Audio Setup”
screen.
“Audio Setup” Screen
The “Audio Setup” screen provides controls for muting (or unmuting) the audio,
adjusting level for both Master Volume and Media Volume, as well as a control for
playing a test .wav file. The Media Volume controls adjust H.264 streaming media
level in relation to the Master Volume controls. Use the Line Out and Speaker
buttons to choose whether audio plays via the line output or through the internal
speaker.
Touch
to return to the “FT-TSC600 Setup” menu.
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Crestron FT-TSC600 FlipTop Touch Screen Control System
Display Setup
On the “FT-TSC600 Setup” menu, touch Display Setup to enter the “Display Setup”
screen.
“Display Setup” Screen
The “Display Setup” screen provides controls to adjust LCD (Screen) Brightness.
Touch
to return to the “FT-TSC600 Setup” menu.
Application Setup
On the “FT-TSC600 Setup” menu, touch Application Setup to display the
“Application Setup” screen.
“Application Setup” Screen
The “Application Setup” screen has controls to enable or disable the user program
from running when the device boots and to restart the program.
Touch Register to enable the user program to load when the touch screen boots. The
control text changes to Unregister. Touch Unregister to prevent the program from
loading when the touch screen boots. The control text reverts to Register.
Touch Start to start the program. The control text changes to Stop. Touch Stop to
stop the program. The control text reverts to Start.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 23
FlipTop Touch Screen Control System Crestron FT-TSC600
Touch again to return to the “FT-TSC600 Setup” menu.
Standby Timeout
On the “FT-TSC600 Setup” menu, touch Standby Timeout to display the “Standby
Timeout” screen.
“Standby Timeout” Screen
The “Standby Timeout” screen provides controls to adjust standby timeout from 0 to
120 minutes.
Touch
to return to the “FT-TSC600 Setup” menu.
Diagnostics
On the “FT-TSC600 Setup” menu, touch Diagnostics to display the “Diagnostics”
menu.
“Diagnostics” Menu
The “Diagnostics” menu displays the Available Memory and contains controls to
Show Hardware Configurations, Show Cresnet Devices, Show Message Log,
Show Last Reboot Message and Performance Statistics. In addition there are
24 • FlipTop Touch Screen Control System: FT-TSC600 Operations & Installation Guide – DOC. 7593A
Crestron FT-TSC600 FlipTop Touch Screen Control System
controls to open various test screens and to initiate touch screen calibration. These
are explained in the paragraphs that follow.
Keypad Test
On the “Diagnostics” menu, touch Keypad Test to display the “Diagnostic – Keypad
Test” screen.
“Diagnostic – Keypad Test” Screen
The “Diagnostic – Keypad Test” screen can be used to test the function of the hard
key push buttons on the right side of the screen. When a button is pressed, its
corresponding indication on the screen lights.
Touch
to return to the “Diagnostics” menu.
Touch Test
On the “Diagnostics” menu, touch Touch Test to display the touch test screen.
Touch Test Screen
The touch test screen can be used to test the function of the screen. When a location
button is touched, its indication on the screen lights. This screen also contains a
Calibrate button to initiate touch screen calibration.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 25
FlipTop Touch Screen Control System Crestron FT-TSC600
During touch screen calibration, a crosshair appears at the center of the screen.
Touch the center of the crosshair, which then moves to the upper left part of the
screen. Touch the center of the crosshair and it moves to another part of the screen.
Continue touching the center of the crosshair until calibration is complete.
NOTE: When touching the screen during calibration, be as accurate as possible.
Touch to return to the “Diagnostics” menu.
RAVA
On the “Diagnostics” menu, touch RAVA to display the “Diagnostics - Rava”
screen.
“Diagnostics – Rava” screen
The “Diagnostics - Rava” screen provides controls for testing the use of Crestron’s
Rava SIP Intercom with the FT-TSC600. It can be used to test projects and settings.
If the intercom works but the project does not, there is an issue with the project; if
the intercom does not work, there is an issue with the settings.
Touch
to return to the “Diagnostics” menu.
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Crestron FT-TSC600 FlipTop Touch Screen Control System
Test Patterns
On the “Diagnostics” menu, touch Test Patterns to display the “Test Patterns”
menu.
“Test Patterns” Menu
The “Test Patterns” menu contains buttons for selecting the different available test
patterns: Display Color Bars, Display Vertical Lines, Display Gray Scale,
Display Grid Pattern and Display Test Pattern.
Touch
to return to the “Diagnostics” menu.
Calibrate
On the “Diagnostics” menu, touch Calibrate to initiate the screen calibration
procedure. Refer to “Touch Test” on page 25 for details.
Touch
to return to the “FT-TSC600Setup” menu.
About
On the “FT-TS600 Setup” menu, touch About to display the “About” screen.
“About” Screen
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 27
FlipTop Touch Screen Control System Crestron FT-TSC600
The “About” screen displays information about the firmware in the unit. Touch
Show Details to display more information.
“About” Screen (Details)
Touch
to return to the “FT-TSC-600 Setup” menu.
Save & Exit
On the “FT-TSC600 Setup” menu, touch Save & Exit to save all settings, exit the
setup screens and return to the main project.
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Crestron FT-TSC600 FlipTop Touch Screen Control System
Supplied Hardware
The hardware supplied with the FT-TSC600 is listed in the following table.
Supplied Hardware for the FT-TSC600
DESCRIPTION PART NUMBER QUANTITY
Metal, Plate, Mounting 2036985 2
Screw, 10-32 x 2”, Steel, Socket HD, Zinc 2037109 4
Small Hole Plug 2036647 4
Large Hole Plug 2036649 4
Small Bushing, 5/16” ID, 0.5” OD 2009522 4
Large Bushing, 0.55” ID, 0.80” OD 2010496 4
Installation
NOTE: To prevent overheating, do not operate this product in an area that exceeds
the environmental temperature range listed in the table of specifications.
Consideration must be given if installed in a closed assembly, inside a closed desk or
in a closed podium since the operating ambient temperature of these environments
may be greater than the room ambient temperature. Contact with thermal insulating
materials should be avoided on all sides of the unit.
Cable Management Plates
The FT-TSC600 ships with two cable management plates pre-installed. These
provide a pullout cable solution for the AUD OUT (audio output) COMPUTER and
LAN cables. A 6 foot (1.8 meter) USB Type A to Type B cable is included for the
COMPUTER connection. Cables are looped through the cable management plates.
The included bushings must be installed before mounting the FT-TSC600 in a
surface. For a neat appearance, any unused openings can be filled using the included
hole plugs. The only tool required is a Phillips screwdriver.
1. Remove the two cable management plates and retain the 06-32 x 1/4” screw
that holds each one in place.
2. Place the bushings on the cables (eight bushings supplied).
3. Thread the cables through the appropriate slots on each plate.
4. Snap the bushings into the plate slots.
5. Feed all excess cable through the opening.
6. Attach each plate by first sliding its dovetail into the slot toward the rear of
the inside of the FT-TSC600, then dropping the front into place and
securing it with the 06-32 x 1/4” screw from step 1. Refer to the following
illustration.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 29
FlipTop Touch Screen Control System Crestron FT-TSC600
Cable Management Plates (2)
Bushing
06-32 x 1/4” Screws (2)
Mounting Plate Dovetail Inserts Here
Maximum
Radius
1/8 in
(4 mm)
6 1/4 in
(159 mm)
7 1/2 in
(190 mm)
Cable Management Plate Installation
Mounting in a Surface
The FT-TSC600 is designed to mount in a horizontal surface, such as a desktop,
lectern, or podium. The following diagram illustrates the required opening size to
accommodate the FT-TSC600. A cutout template (40143) is included.
Cutout Dimensions
NOTE: Before inserting the FT-TSC600 in the mounting hole, ensure that all
required cables have been installed.
Tools required:
• Phillips screwdriver
• #10 Allen wrench
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Crestron FT-TSC600 FlipTop Touch Screen Control System
Surface Cutout
Studs for Mounting Plate
Use the following procedure to mount the FT-TSC600.
1. Position the FT-TSC600 in the mounting hole.
Mounting Plate Stud Locations
2. Install the four #10-32 socket screws (2037109) in the metal mounting
plates (2036985) (two screws per plate). Refer to the following illustration.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 31
FlipTop Touch Screen Control System Crestron FT-TSC600
Screws (4) #10-32 x 2”
(2037109)
Mounting Plates (2)
(2036985)
Mounting Surface
Mounting Plate Installation
3. Slide the mounting plates over the studs on each side of the FT-TSC600.
4. Turn the four #10-32 socket screws equally, until they contact the underside
of the mounting surface.
NOTE: Do not overtighten the #10 screws as this may damage the surface
or the unit.
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Crestron FT-TSC600 FlipTop Touch Screen Control System
Ground
LAN PoE:
10BASE-T / 100BASE-TX
Ethernet to LAN
COMPUTER:
To PC
AUD OUT:
To Balanced
Line Level Input
NET:
To any Cresnet
Network Device
Hardware Hookup
Make the necessary connections as called out in the illustration that follows this
paragraph. Apply power after all connections have been made.
When making connections to the FT-TSC600, note the following:
• Use Crestron power supplies for Crestron equipment.
• The included cable cannot be extended.
Hardware Connections for the FT-TSC600
CAUTION: Do not apply excessive pressure to the touch screen display during
handling. Doing so can crack the screen and damage the touch screen.
NOTE: Ensure the unit is properly grounded by connecting the chassis ground lug
to an earth ground (building steel).
NOTE: To prevent overheating, do not operate this product in an area that exceeds
the environmental temperature range listed in the table of specifications.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 33
FlipTop Touch Screen Control System Crestron FT-TSC600
Recommended Cleaning
Keep the surface of the touch screen free of dirt, dust or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the
surface, which may detrimentally affect image quality.
For best cleaning results, use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
complete watertight seal. Therefore, apply cleaning solution to the cloth rather than
the surface of the touch screen. Wipe touch screen clean and avoid getting moisture
beneath the bezels.
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Crestron FT-TSC600 FlipTop Touch Screen Control System
PC Running
Crestron Toolbox
USB
FT-TSC600
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs, projects, or firmware) can be transferred to the control system (or device).
Finally, program checks can be performed (such as changing the device ID or
creating an IP table) to ensure proper functioning.
NOTE: Crestron software and any files on the website are for authorized Crestron
dealers and Crestron Service Providers (CSPs) only. New users must register to
obtain access to certain areas of the site (including the FTP site).
While the next section provides an overview for communication, refer to
“Establishing Communications with the Control System” in the 3-Series Control
Systems Reference Guide (Doc. 7150) for connection details. If communications
cannot be established, refer to “Troubleshooting Communications” in the same
guide.
USB
Establishing Communication
Use Crestron Toolbox for communicating with the FT-TSC600; refer to the Crestron
Toolbox help file for details. There are two methods of communication: USB, and
TCP/IP.
NOTE: Required for loading projects and firmware.
USB Communication
The COMPUTER port on the FT-TSC600 connects to the USB port on the PC via
the included Type A to Type B USB cable:
1. Click Tools | System Info.
2. Click the
3. For Connection Type, select USB. When multiple USB devices are
connected, identify the FT-TSC600 by entering “FT-TSC600” in the Model
text box, the unit’s serial number in the Serial text box or the unit’s
hostname (if known) in the Hostname text box.
icon.
4. Click OK. Communications are confirmed when the device information is
displayed.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 35
FlipTop Touch Screen Control System Crestron FT-TSC600
PC Running
Crestron Toolbox
LAN
Power
Injector
CREST
R
ON
CEN-SW-POE-5 Power over Ethernet Switch
Uplink
PoE
1
2
3
4
48VDC
Power
120 Volts
POE
FT-TSC600
SIMPL Windows
the control system using Crestron Studio (or SIMPL Windows) or Crestron Toolbox.
Studio (or VT Pro-e) or Crestron Toolbox.
obtain access to certain areas of the site, including the FTP site.)
TCP/IP
Ethernet Communication
The FT-TSC600 connects to PC via Ethernet:
1. Use the Device Discovery Tool (click the
icon) in Crestron Toolbox to
detect all Ethernet devices on the network and their IP configuration. The
tool is available in Toolbox version 1.15.143 or later.
2. Click on the FT-TSC600 to display information about the device.
Programs, Projects, and Firmware
Program, project, or firmware files may be distributed from programmers to
installers or from Crestron to dealers. Firmware upgrades are available from the
Crestron website as new features are developed after product releases. One has the
option to upload programs and projects via the programming software or to upload
and upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer
to the Crestron Studio help file, SIMPL Windows help file, VT Pro-e
the Crestron Toolbox help file.
®
help file, or
Crestron Studio /
Crestron Studio / VT Pro-e
Firmware
If a Crestron Studio (or SIMPL Windows) program is provided, it can be uploaded to
Upload the Crestron Studio (or VT Pro-e) file to the touch screen using Crestron
Check the Crestron website to find the latest firmware. (New users must register to
Upgrade FT-TSC600 firmware via Crestron Toolbox.
1. Establish communication with the FT-TSC600 as described in “Establishing
Communication” on page 35.
2. Select Tools | Package Update Tool… to upgrade the FT-TSC600
firmware or double click on an appropriate Package Update File (PUF)
located on the hard drive. The Package Update Tool is loaded as a
standalone application.
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Crestron FT-TSC600 FlipTop Touch Screen Control System
performed on the FT-TSC600.
can be performed on the FT-TSC600.
Program Checks
Actions that can be performed on the FT-TSC600 vary depending on whether it is
connected via Cresnet or Ethernet.
Cresnet Connections
Ethernet Connections
For Cresnet connections, using Crestron Toolbox, display the network device tree
(Tools | Network Device Tree View) to show all network devices connected to the
control system. Right-click on the FT-TSC600 to display actions that can be
For Ethernet connections, using Crestron Toolbox, display the “System Info”
window (Tools | System Info) and select the Functions menu to display actions that
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 37
FlipTop Touch Screen Control System Crestron FT-TSC600
wire.
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
FT-TSC600 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Use the Right Wire
Calculate Power
Device does not
function.
Device is not receiving
PWR LED does
not illuminate.
Button press
yields incorrect
result.
Device loses
functionality due
to electrostatic
discharge.
Device is not
communicating with the
network.
power from a Crestron
power source.
Device is not receiving
power.
Device is incorrectly
programmed.
Device is improperly
grounded.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Use the provided Crestron
power source. Verify
connections.
Verify PoE power source is
properly attached.
Verify the Crestron Studio or
SIMPL Windows program.
Check that all ground
connections have been made
properly.
Check Network Wiring
To ensure optimum performance over the full range of the installation topology, use
Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system
www.crestron.com/calculators).
(
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy
chained on the run, the Cresnet power usage of each network unit to be daisy
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
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Crestron FT-TSC600 FlipTop Touch Screen Control System
L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18
AWG (
0.
75
mm ))
or 1.6 Ohms (Cresnet HP: 12 AWG (
4
mm ))
P = Cresnet power usage of entire run
(or chain
)
2
2
L <
40,000
R x P
Where:
screw. Repeat the procedure for the other three conductors.
Cresnet cable exceeds 3000 feet (914 meters).
Cable Length Equation
Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet (101 meters). If
Cresnet HP is used for the same run, its length could extend to 1250 feet (381
meters).
NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the 24 and G pair and the other twisted pair is the Y and Z pair.
Strip and Tin Wire
Add Hubs
When daisy chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
Use of a Cresnet Hub/Repeater (CNXHUB) is advised whenever the number of
Cresnet devices on a network exceeds 20 or when the combined total length of
Reference Documents
All documents mentioned in this guide are available at www.crestron.com/manuals.
List of Related Reference Documents
DOCUMENT TITLE
3-Series Control Systems Reference Guide
Crestron e-Control Reference Guide
Further Inquiries
To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or, for
assistance within a particular geographic region, refer to the listing of Crestron
worldwide offices at
www.crestron.com/offices.
To post a question about Crestron products, log onto Crestron’s Online Help at
www.crestron.com/onlinehelp. First-time users must establish a user account to fully
benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the FT-TSC600, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 39
FlipTop Touch Screen Control System Crestron FT-TSC600
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
40 • FlipTop Touch Screen Control System: FT-TSC600 Operations & Installation Guide – DOC. 7593A
Crestron FT-TSC600 FlipTop Touch Screen Control System
Crestron software, including without limitation, product development software and product operating system software is licensed
www.crestron.com/legal/software_license_agreement.
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization from
Crestron. To obtain warranty service for Crestron products, contact an authorized Crestron dealer.
Only authorized Crestron dealers may contact the factory and request an RMA (Return
Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name
and phone number of contact person, RMA number and return address.
2. Products may be returned for credit, exchange or service with a Crestron Return Merchandise
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to Crestron,
6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number clearly marked
on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall
be subject to refusal. Crestron reserves the right in its sole and absolute discretion to charge a 15%
restocking fee plus shipping costs on any products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by Crestron,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
Crestron Limited Warranty
Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron,
with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads
and power supplies are covered for a period of one (1) year; touch screen display and overlay components
are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
Crestron shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron
be liable for incidental or consequential damages of any kind (property or economic damages inclusive)
arising from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or
made by the purchaser for a third party.
Crestron shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or implied,
nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or
fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms
of this limited warranty. This warranty statement supersedes all previous warranties.
to Crestron dealers and Crestron Service Providers (CSPs) under a limited non-exclusive, non-transferable license pursuant to a
separate end-user license agreement. The terms of this end user license agreement can be found at
Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 41
FlipTop Touch Screen Control System Crestron FT-TSC600
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Crestron FT-TSC600 FlipTop Touch Screen Control System
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Operations & Installation Guide – DOC. 7593A FlipTop Touch Screen Control System: FT-TSC600 • 43
Crestron Electronics, Inc. Operations & Installation Guide – DOC. 7593A
15 Volvo Drive Rockleigh, NJ 07647 (2038115)
Tel: 888.CRESTRON 01.14
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.
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