Crestron FSKTPS-5000, FSKTPS-6000 Field Service Manual

This document was prepared and written by the Technical Documentation department at:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647

1-888-CRESTRON

Crestron FSKTPS-5000/6000 Isys™ Touchpanels

Contents

Field Service for Isys™ TouchPanel: FSKTPS-5000/6000 1

Nose Replacement 1
Further Inquiries 5
Return and Warranty Policies 6

Merchandise Returns / Repair Service 6
CRESTRON Limited Warranty 6

Field Service Guide - DOC. 5956 Contents •• i

Crestron FSKTPS-5000/6000 Isys™ Touchpanels

Field Service for Isys™
TouchPanel: FSKTPS-5000/6000

Nose Replacement

The new nose of the TPS panel is designed to eliminate static discharge from the speaker
assembly thereby preventing possible panel damage. Simply swap the new nose for the
existing nose to remedy the problem. The only tools required for the replacement include a
grounding strap (or grounded workstation) and a #1 Phillips screwdriver with flexible tip.

Some touchpanels in the field have the internal base plate painted. Those touchpanels require
additional materials and steps to complete the replacement task. The additional required

materials are masking tape, nylon brush, a cotton swab or cloth (non-abrasive), and Bix
Stripper (or equivalent).

CAUTION: The nose and touchpanel contain electrostatic sensitive devices (ESDs).
Perform the following procedure while wearing a grounding strap that is properly grounded
or on a grounded workstation to avoid damaging the touchpanel.

NOTE: If the angle of the touchscreen needs to be adjusted, refer to the latest revision of the
TPS-5000 or TPS-6000 Operations Guide (Doc. 5863 or 5864, respectively) for instructions
of how to use the touchpanel position lock buttons. The latest version of the appropriate
Operations Guide can be obtained from the Downloads page (MANUAL Library) of the
Crestron website (www.crestron.com). New users are required to register to obtain access to
the FTP site.

NOTE: The diagrams in this procedure show a TPS-6000 touchpanel but the steps for
installation into the TPS-5000 are identical.



1. If the optional external power pack is utilized, disconnect the plug of the power

pack from the touchpanel rear port labeled 24VDC 2A.

2. To prevent errors when re-connecting, label and disconnect all cables attached to

the touchpanel rear panel ports.

3. If necessary, use the touchpanel position lock buttons to adjust the touchscreen to

the maximum (most vertical/upright) angle.

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Isys™ Touchpanels Crestron FSKTPS-5000/6000

4. To prevent scratching of the screen, place the touchpanel facedown onto a

padded surface.

5. While holding the touchpanel nose in place, use a #1 Phillips screwdriver to

loosen and remove the four screws that secure the touchpanel nose. Refer to the
diagram below.

Remove Touchpanel Nose Screws

6. Place the touchpanel upright on the work surface.

7. As shown on the next page, slide the nose forward to expose the three connectors

and grounding strap that connects the nose to the motherboard.

8. Carefully disconnect three cables.

9. Use the touchpanel position lock buttons to adjust the touchscreen to the

minimum (most horizontal/down) angle.

10. Use the flexible tip Phillips screwdriver to loosen and remove the grounding

strap secured by the grounding screw.

11. Re-install the grounding screw.

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Crestron FSKTPS-5000/6000 Isys™ Touchpanels

Remove Touchpanel Nose

REMOVE FEET

ONLY IF NECESSARY.

NOTE: Steps 12 through 20 only need to be completed if the internal base plate is painted
and replacing the panel is not a valid option. Please contact customer support for additional
information. If the internal base plate has no paint, continue with step 21.

12. Remove two front rubber feet from the touchpanel base plate.

13. Slightly lift the panel from the bench exposing the external side of the base plate.

To avoid stripper material from damaging external side of the base plate, place
strips of masking tape over the two holes that housed the rubber feet and the two
smaller screw holes in between them.

WARNING: Bix Stripper is an irritant to skin, eyes, and respiratory tract. Skin and eye
protection required. Avoid repeated or prolonged contact. Good ventilation is required. If
misting or vapors occur, use NIOSH approved organic vapor air purifying respirator. Observe
all warnings and cautions supplied by the manufacturer.

CAUTION: Do not allow Bix stripper to come into contact with internal components,
cabling, or other plastic material of the touchpanel. Doing so can damage the material and
may prevent the touchpanel from operating normally.

14. Use the nylon brush and dab a generous coat of the Bix Stripper onto an interior

area of the touchpanel base plate as defined in the diagram on the next page.

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Isys™ Touchpanels Crestron FSKTPS-5000/6000

Remove Paint from Defined Area

APPROX.

DEPTH

2 INCHES

REMOVE PAINT FROM THIS INTERIOR AREA.

15. Check for dry spots; apply stripper to those areas again.

16. Wait a few minutes while the stripper lifts (bubbles) the paint from the metal

surface.

17. Use a cotton swab or cloth (non-abrasive) to wipe away the loose paint from the

interior face of the base plate.

18. Repeat steps 14 through 17 if any paint remains in the defined area.

19. Remove the masking tape from the exterior face of the base plate and carefully

remove excess stripper and loose paint caught in the holes.

20. Re-insert the two rubber feet into the appropriate holes of the base plate.

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Crestron FSKTPS-5000/6000 Isys™ Touchpanels

Installation of New Nose

RIGHT

SPEAKER

CONNECTOR

LEFT

SPEAKER

CONNECTOR

RETURN FEET

ONLY IF

REMOVED.

21. Attach the three cables from the new nose to the proper connectors on the panel.

For example, the left speaker wire (marked L) from the new nose connects to the
connector on the panel marked 'left speaker connector' in the diagram, above.

22. Carefully slide the new nose onto the panel.

23. Hold the nose in place and position the touchpanel facedown onto a padded

surface to prevent scratching of the screen.

24. Re-install the four base cover screws to finger-tight then, using a Philips

screwdriver, tighten an additional 1/8-turn.

25. Re-connect all cables attached to the touchpanel rear panel ports and apply

power.

Further Inquiries

If after reviewing this Field Service Guide, you cannot locate specific information or have
questions, please take advantage of Crestron's award winning customer service team by
calling:

• In the US and Canada, call Crestron’s corporate headquarters at

1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.

• In Europe, call Crestron International at [phone].

• In Asia, call Crestron Asia at [phone].

• In Latin America, call Crestron Latin America at [phone].

For local support from exclusive Crestron factory-trained personnel call:

• In Australia, call Soundcorp at [phone].

• In New Zealand, call Amber Technologies at [phone].

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Isys™ Touchpanels Crestron FSKTPS-5000/6000

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange, or service without prior

authorization from CRESTRON. To obtain warranty service for CRESTRON
products, contact the factory and request an RMA (Return Merchandise
Authorization) number. Enclose a note specifying the nature of the problem,
name and phone number of contact person, RMA number, and return address.

2. Products may be returned for credit, exchange, or service with a CRESTRON

Return Merchandise Authorization (RMA) number. Authorized returns must be
shipped freight prepaid to CRESTRON, Cresskill, N.J., or its authorized
subsidiaries, with RMA number clearly marked on the outside of all cartons.
Shipments arriving freight collect or without an RMA number shall be subject to
refusal. CRESTRON reserves the right in its sole and absolute discretion to
charge a 15% restocking fee, plus shipping costs, on any products returned with
an RMA.

3. Return freight charges following repair of items under warranty shall be paid by

CRESTRON, shipping by standard ground carrier. In the event repairs are found
to be non-warranty, return freight costs shall be paid by the purchaser.

CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its Cresnet products, denoted by a "CN" prefix
model number, to be free from manufacturing defects in materials and workmanship for a
period of three (3) years from the date of shipment to purchaser. Disk drives and any other
moving or rotating mechanical parts are covered for a period of one (1) year. CRESTRON
warrants all its other products for a period of one year from the defects mentioned above,
excluding touchscreen display components which are covered for 90 days. Incandescent
lamps are completely excluded from Crestron's Limited Warranty. CRESTRON shall, at its
option, repair or replace any product found defective without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only
by the unexpired portion of the warranty.

CRESTRON shall not be liable to honor warranty terms if the product has been used in any
application other than that for which it was intended, or if it has been subjected to misuse,
accidental damage, modification, or improper installation procedures. Furthermore, this
warranty does not cover any product that has had the serial number altered, defaced, or
removed.

This warranty shall be the sole and exclusive remedy to the purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or
economic damages inclusive) arising from the sale or use of this equipment. CRESTRON
makes no other warranties nor authorizes any other party to offer any warranty, expressed or
implied, including warranties of merchantability for this product. This warranty statement
supersedes all previous warranties.

Trademark Information

All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a
registered trademark of Microsoft Corporation. Windows95, Windows98 and WindowsNT are trademarks of
Microsoft Corporation.

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Crestron FSKTPS-5000/6000 Isys™ Touchpanels

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Field Service Guide - DOC. 5956 Field Service for Isys™ TouchPanel: FSKTPS-5000/6000 •• 7

Crestron Electronics, Inc. Field Service Guide – DOC. 5956

15 Volvo Drive Rockleigh, NJ 07647 05.01
Tel: 888.CRESTRON
Fax: [phone] Specifications subject to
www.crestron.com change without notice.